MAS - Management Support Technology, Incorporated - GS25F0113M

General Services Administration

Federal Supply Service

Authorized Federal Supply Service Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage, a menu-driven database system.

The Internet address for GSA Advantage is:

http://www.fss.gsa.gov

For pricing rates, please contact:

nmiddleton@msti-net.com

Multiple Award Schedule Contract Number: GS-25F-0113M

November 15, 2016 – November 14, 2021 per Modification PO-0022

Management Support Technology, Inc.

3701 Pender Drive, Suite 505 Fairfax, VA 22030

Phone: 703-385-5841 | Fax: 703-385-5843

Contract Administration: Rose Lowstuter Web Site: http://www.msti-net.com

Service Disabled Veteran Owned Small Business (SDVOSB)

For more information on ordering from Federal Supply Schedules click on the FSS

Schedules button at http://www.fss.gsa.gov.

Basic Discount Pricing: Included in rates, see SIN Crosswalk http://www.fss.gsa.gov/

SIN CROSSWALK:

Old SIN Recovery Discount Rate SIN Description

51-501 541611O 5% Office Management Needs Assessment and Analysis Services

51-504 493110RM 5% Physical Records Management Services

51-505 561439 5% Document Production On-Site and Off-site Services

51-506 518210DC 5% Document Conversion Services

51-507 561990 5% Document Destruction Services

51-509 561499N 5% Network Connectivity Support Services

733-1 561499M 2.3% Mail Management, Systems, Processing Equipment and Related Solutions

OLM OLM Order-Level Materials (OLM)

LABOR CATEGORIES:

PROGRAM MANAGER I-V

PROJECT SUPERVISOR I-III

SYSTEMS ANALYST I-III

SYSTEMS ANALYST I-III

FUNCTIONAL ANALYST I-III

SYSTEMS ENGINEER I-III

NETWORK ENGINEER I-III

NETWORK ADMINISTRATOR I-III

RECORDS MAINTENANCE TECHNICIAN I-III

DOCUMENT IMAGING SPECIALIST I-III

SUPERVISOR

LEAD MAIL CLERK

MAIL CLERK

JUNIOR MAIL CLERK

MAIL CLERK/DRIVER, LIGHT

MAIL CLERK/DRIVER, MEDIUM

SENIOR MAIL CONSULTANT

CUSTOMER INFORMATION:

1. Minimum Order: $1000.00

2. Quantity/Volume Discount: None

3. Prompt Payment Terms: Fifteen (15) Days

4. (a) Time of Delivery: 30 Days

5. (b) Expedited Delivery: 10 Days

6. F.O.B. Point(s): Conus, Alaska, Hawaii, and Puerto Rico

7. Ordering Addresses: Same as contractor

8. Payment Addresses: Same as Contractor

9. Data Universal Numbering Systems (DUNS): 783603814

10. Forms of Payment: Check, Electronic and Credit Card

OVERVIEW

Management Support Technology, Inc. (MSTI) provides professional service solutions to government and commercial customers. Our focus is on Information and Management Solutions. We are an ISO 9001-2015 and ISO 20000-1:2011 certified. Our quality commitment is to delight our customers with excellent service, on time, every time.

The Information Management Support Division delivers innovative solutions for e-business/e-commerce, document management, and network installation and management.

We encourage you to use our existing contract vehicles including GSA Multiple Award Schedule (MAS), Best in Class (BIC) VETS 2, VECTOR (Service Groups 1 (Professional Services), 5 (Supply Chain), & 6 (Human Resources)), and (BIC) OASIS Small Business Pool 1.

In addition, we are a CVE-verified Service-Disabled Veteran-Owned Small Business (SDVOSB). Government and commercial customers will find us responsive, flexible and e-business ready.

SIN 541611O Office Management Needs Assessment and Analysis Services MSTI provides a full range of Consultation Services. These services will include expert advice, assistance, and guidance in support of Government agencies' improvement efforts related to the SIN's contained in this Solicitation. MSTI support will range from studies and/or analyses to actual prototyping efforts to conduct a comprehensive needs assessment and analysis to determine the agency requirements. These requirements will be fully documented using accepted standards of Software Development Life Cycle (SDLC) methodologies. Deliverables from a NAAS contract awarded to MSTI could include, but not limited to, reports and/or recommendations documenting any proposed developmental, consultative, or implementation efforts, reports from joint application development (JAD) sessions, systems requirements documents, design documentation, costing data, and implementation recommendations as required.

MSTI is fully cognizant of the requirements of compliance with Section 508 of the Rehabilitation Act and will incorporate these requirements in the conduct of NAAS support. The overall objective would be the provision of a comprehensive turnkey solution to the Government agency.

SIN 493110RM Physical Records Management Services MSTI provides personnel, procedures, and system implementation services support to assist Government agencies in meeting their requirements for the internal management of records for all phases (requirements identification, design, implementation, maintenance, and destruction) of the life cycle of files. This RMS support will include filing systems, storage, record retrieval and pick-up and delivery service as required to meet the needs of task orders placed against this Schedule. MSTI also provides storage in the form of electronic storage only with the required security features for Government agency storage systems to include servers, offline storage, storage area networks (SAN), and/or network-attached storage (NAS). This storage will include provisions for Government agency access and inventory using an agency-approved automated records management tracking system. Overall quality assurance for all RMS support is based on the MSTI in-place ISO 9001-2015 Quality policy, procedures, and work instructions.

SIN 561439 Document Production On-Site and Off-site Services MSTI provides services in the management, integration, and programs and projects. These services may include, but are not limited to: program management, program integration (team leader), program oversight, and program management.

SIN 518210DC Document Conversion Services MSTI provides services in the management, integration, and programs and projects. These services may include, but are not limited to: program management, program integration (team leader), program oversight, and program management.

SIN 561499N Network Connectivity Support Services MSTI provides services in the management, integration, and programs and projects. These services may include, but are not limited to: program management, program integration (team leader), program oversight, and program management.

SIN 561499M Mail Management, Systems, Processing Equipment and Related Solutions MSTI views a mail operation as the primary communications hub for an organization. The level of technology and sophistication for administering a daily mail operation has evolved significantly over the last decade. This evolution has led to increased scrutiny of mailing operations by senior managers. Especially the costs associated with postage, shipping, equipment, personnel, overhead and other relevant expenses.

Our awareness of the renaissance of the mailing industry inclines us to view a mailroom operation as a mail center. Our strategies to administer the daily mail center operations ensure that the end users receive the highest quality services at a reasonable cost. Additionally, we manage mail centers with emphasis on timelines and customer satisfaction. We have accomplished this by tailoring our proven processes to the needs of the client by focusing on the following key elements:

QUALITY

Our ISO Certifications demonstrates MSTI’s unending level of commitment to providing superior service.

MSTI developed and implemented a Quality Control Plan (QCP) for use by the customer for measuring quality assurance. The QCP includes quality control routines for mail center personnel to abide by during service delivery.

ACCOUNTABILITY

MSTI’s mailing professionals have pioneered methods to track, measure, and report to our clients the effectiveness of contract team performance. Establishing accountability for task fulfillment is accomplished by utilizing industry approved tools that have been developed exclusively for mail centers by MSTI. Based on the required deliverables, measurable standards to evaluate performance are implemented. Where applicable, internal and external mail tests, audits, and customer satisfaction surveys are conducted. The results are reported and used as a gauge to determine where service levels are meeting expectations and to identify opportunities for improvement. Comprehensive monthly and/or quarterly reports detailing the status of progress are provided upon request.

MSTI’s professional mail center management team possesses a thorough knowledge of current United States Postal Service (USPS) policies and procedures as stipulated in the Domestic Mail Manual (DMM) and International Mail Manual (IMM). We have a solid understanding of the various classes of mail and specialize in Government postage accounting requirements. Additionally, we subscribe to the standard practices of professionalism requisite to the national Mail Systems Management Association (MSMA), Postal Customers Council (PCC) as well as other acceptable mailing and shipping industry doctrines. MSTI maintains an active and supportive membership within the MSMA and the PCC.

In the traditional mailroom model many of the daily routines are accomplished using sometimes tedious and/or manual methods. In our mail center approach, our intent is to incorporate the most up to date practices and to implement automated processes. Where feasible, new technology will be utilized to provide the addressing, labeling, folding, inserting, and other relevant mailing services.

MSTI understands that the physical layout of the mail center is an important aspect of providing efficient Miscellaneous Mail Services. Improper layout poses a direct impact on productivity, work throughput, security and how customers perceive the unit. Shipping and receiving letters and packages, metering mail, collating, wrapping/ packaging and other service performed without regard to proper layout leads to serious production problems and can cause worker fatigue.

Analysis of the proper organization of a mail operations physical space requires specialized layout and design consultants to architects and builders. We can determine if our customer’s mail operation maximizes the usefulness of the workspace, complies with OSHA and acceptable mailing industry practices.

Regardless of the size of the operation, our mail center analysts can provide innovate, cost effective and efficient solutions to improve a mail center operation in the following key areas:

➢ Automation implementation;

➢ Assessing equipment, supplies, and materials;

➢ Cost analysis, justifications, and acquisition proposals;

➢ Time, motion, and productivity studies;

➢ Layout, design, and planning of the physical space;

➢ Maximizing workflow and throughput;

➢ Establishing individual, as well as operational performance and production standards and goals;

➢ Assessing management and personal effectiveness;

➢ Providing mail center administrative, technical, clerical training and development.

MSTI has the resources and capacity to perform a comprehensive evaluation of the entire mail center operation and can provide a detailed analysis that includes recommendations for process improvements.

ACCURACY

MSTI employs the term accountable items to describe FedEx, USPS Express Mail, courier, certified, registered, and other high priority correspondence. The acceptance of incoming accountable items in the mail center will only be allowed after ensuring the correct amount of items have been delivered to the proper address by the vendor. A system is employed that will track the item from receipt in the mail center through delivery to the intended recipient. Outgoing letters and parcels are screened for proper packaging, addressing (where feasible). Also, the correct postage and/or the necessary shipping documents are affixed.

Processes are implemented to avoid the errors in the delivery of mail and other items to be distributed to offices. These processes, for example, include random checks of mail sorting bins and/or delivery points to determine the sorting accuracy of the staff.

Labor Category Descriptions

Job Title: Program Manager I Minimum/General Experience: Responsible for resource allocation; technical and management oversight;

high-level technical expertise; and participation in briefings and meetings. Frequently provide subject matter or functional area expertise in performing technical tasks in addition to fulfilling their management responsibilities. Formulate and enforce standards, assign schedules, review work discrepancies, supervise personnel and communicate policies, purposes, and goals of the organization. These managers are assigned to complex programs involving multiple tasks. The candidate must have 10 years experience within a specific business or technical management discipline and at least 4 years experience in managing or supervising a work force. Other combinations of experience and education that meet the minimum qualifications may be substituted.

Job Title: Program Manager II Minimum/General Experience: Responsible for resource allocation; technical and management oversight;

high-level technical expertise; and participation in briefings and meetings. Frequently provide subject matter or functional area expertise in performing technical tasks in addition to fulfilling their management responsibilities. Formulate and enforce standards, assign schedules, review work discrepancies, supervise personnel and communicate policies, purposes, and goals of the organization. These managers are assigned to complex programs involving multiple tasks. The candidate must have 12 years experience within a specific business or technical management discipline and at least 4 years experience in managing or supervising a work force. Other combinations of experience and education that meet the minimum qualifications may be substituted.

Job Title: Program Manager III Minimum/General Experience: Responsible for resource allocation; technical and management oversight;

high-level technical expertise; and participation in briefings and meetings. Frequently provide subject matter or functional area expertise in performing technical tasks in addition to fulfilling their management responsibilities. Formulate and enforce standards, assign schedules, review work discrepancies, supervise personnel and communicate policies, purposes, and goals of the organization. These managers are assigned to complex programs involving multiple tasks. The candidate must have 15 years experience within a specific business or technical management discipline and at least 6 years experience in managing or supervising a work force. Other combinations of experience and education that meet the minimum qualifications may be substituted.

Job Title: Program Manager IV Minimum/General Experience: Responsible for resource allocation; technical and management oversight;

high-level technical expertise; and participation in briefings and meetings. Frequently provide subject matter or functional area expertise in performing technical tasks in addition to fulfilling their management responsibilities. Formulate and enforce standards, assign schedules, review work discrepancies, supervise personnel and communicate policies, purposes, and goals of the organization. These managers are assigned to complex programs involving multiple tasks. The candidate must have 15 years experience within a specific business or technical management discipline and at least 10 years experience in managing or supervising a work force. Other combinations of experience and education that meet the minimum qualifications may be substituted.

Job Title: Program Manager V Minimum/General Experience: Responsible for resource allocation; technical and management oversight;

high-level technical expertise; and participation in briefings and meetings. Frequently provide subject matter or functional area expertise in performing technical tasks in addition to fulfilling their management responsibilities. Formulate and enforce standards, assign schedules, review work discrepancies, supervise personnel and communicate policies, purposes, and goals of the organization. These managers are assigned to complex programs involving multiple tasks. The candidate must have 20 years experience within a specific business or technical management discipline and at least 10 years experience in managing or supervising a large work force. Other combinations of experience and education that meet the minimum qualifications may be substituted.

Job Title: Project Supervisor I Minimum/General Experience: Responsible for managing a work force in any of the business disciplines or document management functions. Frequently provide subject matter or functional area expertise in performing technical tasks in addition to fulfilling their supervisory duties. Formulate and enforce standards, assign schedules, review work production and supervise personnel. The candidate must have 6 years of experience in a specific document management discipline and 2 years experience as a team leader or supervisor. Other combinations of experience and education that meet the minimum qualifications may be substituted.

Job Title: Project Supervisor II Minimum/General Experience: Responsible for managing a work force in any of the business disciplines or document management functions. Frequently provide subject matter or functional area expertise in performing technical tasks in addition to fulfilling their supervisory duties. Formulate and enforce standards, assign schedules, review work production and supervise personnel. The candidate must have 10 years of experience in a specific document management discipline and 4 years experience as a team leader or supervisor. Other combinations of experience and education that meet the minimum qualifications may be substituted.

Job Title: Project Supervisor III Minimum/General Experience: Responsible for managing a work force in any of the business disciplines or document management functions. Frequently provide subject matter or functional area expertise in performing technical tasks in addition to fulfilling their supervisory duties. Formulate and enforce standards, assign schedules, review work production and supervise personnel. The candidate must have 12 years of experience in a specific document management discipline and 6 years experience as a team leader or supervisor. Other combinations of experience and education that meet the minimum qualifications may be substituted.

Job Title: Systems Analyst I Minimum/General Experience: Include workers who analyze management, operational problems, develop business methods and procedures, including accounting systems, file systems, office systems, document management systems, and production schedules. Analyze specific problems or aspects of automated Systems maintenance/operations working with applicable files, reports, and interfacing with other document management personnel. Performs significant portions of technical functions similar to those of senior Systems Analysts. The Systems Analyst I shall have a minimum of two years of experience in a combination of management information systems software programming, design and/or analysis of document management automated information systems. Shall possess an Associate Degree in Business Administration, Management, or related business discipline. Other combinations of experience and education that meet the minimum qualifications may be substituted.

Job Title: Systems Analyst II Minimum/General Experience: Responsible for overseeing tasking requirements, evaluating current Systems operations and functions, and instructing subordinates. Prepares written reports/presentations to management indicating solutions or possible alternatives in rank of desirability and probability of success.

Develops, analyzes, conducts operational audits. Prepares follow-up reports evaluating effectiveness of system implementations. Determines topics, target audiences, and resources necessary to develop and present automated systems courses. The Systems Analyst II shall have eight years of experience in automated systems, document management, inventory management, financial management and the functionality of the automated document systems; and two years of experience as a senior-level analyst and a supervisor or team leader. Senior-level analysis is defined as technical performance wherein work is subject to limited direct supervision as products/recommendations are generally accepted as submitted. Shall have three years of experience in automated document management systems and financial management and the functionality of document systems. Shall possess a Bachelor's Degree in Business Administration, Management, or related business discipline. Other combinations of experience and education that meet the minimum qualifications may be substituted.

Job Title: Systems Analyst III Minimum/General Experience: Responsible for overseeing tasking requirements, evaluating current Systems operations and functions, and instructing subordinates. Prepares written reports/presentations to management indicating solutions or possible alternatives in rank of desirability and probability of success.

Develops, analyzes, conducts operational audits. Prepares follow-up reports evaluating effectiveness of system implementations. Determines topics, target audiences, and resources necessary to develop and present automated document management systems courses. The Systems Analyst III shall have eight years of experience in automated document management systems, financial management and the functionality of the automated document management systems; and two years of experience as a senior-level analyst and a supervisor or team leader. Senior-level analysis is defined as technical performance wherein work is subject to limited direct supervision as products/recommendations are generally accepted as submitted. Shall possess a graduate degree in a business discipline. Other combinations of experience and education that meet the minimum qualifications may be substituted.

Job Title: Functional Analyst I Minimum/General Experience: Must have 10 years’ experience as a functional analyst and possess functional knowledge of automated document management systems and processes. Responsibilities may include proposed and current document management programs, program changes, work schedules and operations, technical characteristics/specifications, automated data processing, funds control, industrial production, inventory management, maintenance, procurement, property use and disposal, quality assurance, storage and distribution and transportation. May apply logistical functional knowledge that may include identification of activities into a comprehensive document management plan; monitoring of progress made in accomplishing the document management plan, identification of the causes and effects of delays and other problems. Requires a Bachelors degree in Business, Engineering, or Science. Other combinations of experience and education that meet the minimum qualifications may be substituted.

Job Title: Functional Analyst II Minimum/General Experience: Must have 15 years’ experience as a functional analyst and possess functional knowledge of automated document management systems and processes. Responsibilities may include proposed and current document management programs, program changes, work schedules and operations, technical characteristics/specifications, automated data processing, funds control, industrial production, inventory management, maintenance, procurement, property use and disposal, quality assurance, storage and distribution and transportation. May apply logistical functional knowledge that may include identification of activities into a comprehensive document management plan; monitoring of progress made in accomplishing the plan, identification of the causes and effects of delays and other problems.

Requires a Graduate degree in Business, Engineering, or Science. Other combinations of experience and education that meet the minimum qualifications may be substituted.

Job Title: Functional Analyst III Minimum/General Experience: Must have 20 years’ experience as a functional analyst and possess functional knowledge of automated document management systems and processes. Responsibilities may include proposed and current document management programs, program changes, work schedules and operations, technical characteristics/specifications, automated data processing, funds control, industrial production, inventory management, maintenance, procurement, property use and disposal, quality assurance, storage and distribution and transportation. May apply logistical functional knowledge that may include identification of activities into a comprehensive document management plan; monitoring of progress made in accomplishing the document management plan, identification of the causes and effects of delays and other problems. Requires a Graduate degree in Business, Engineering, or Science. Other combinations of experience and education that meet the minimum qualifications may be substituted. The Functional Analyst III shall have a minimum of eight years experience in the design, development, testing, implementation, and technical management of communications and computer hardware systems and two years management level experience.

The Functional Analyst III shall act as the project leader for required automated information systems, communication systems, and software to include concept design, architecture, development, and testing.

The Functional Analyst III shall interact with the technical staff, functional analysts, field sites, and the customer to ensure engineering requirements for developing and enhancing automated information systems, communication systems, and software are satisfied. This individual shall interact and coordinate directly with the PM for all activities related to the architectural design and development of automated systems. The Functional Analyst III shall possess a Bachelor’s degree or higher in information systems, computer science, electrical engineering or a related field. A master's degree in any of the above-mentioned disciplines can substitute for three years experience.

Job Title: Systems Engineer I Minimum/General Experience: The Systems Engineer I shall have a minimum of four years experience in the design, development, testing, implementation, and technical management of communications and computer hardware systems. The Systems Engineer I works with the project leader or Systems Engineer III for required automated information systems, communication systems, and software to include concept design, architecture, development, and testing. The System Engineer I shall interact with the technical staff;

functional analysts, field sites, and the customer to ensure engineering requirements for developing and enhancing automated information systems, communication systems, and software are satisfied. This individual shall interact and coordinate directly with the PM for all activities related to the architectural design and development of automated systems. The Systems Engineer I shall possess a bachelors degree or higher in information systems, computer science, electrical engineering or a related field. If individual does not have a degree, eight years of experience may be substituted for a bachelor's degree, four years for an associate degree.

Job Title: Systems Engineer II Minimum/General Experience: The Systems Engineer II shall have a minimum of six years experience in the design, development, testing, implementation, and technical management of communications and computer hardware systems. The Systems Engineer II works with the project leader or Systems Engineer III for required automated information systems, communication systems, and software to include concept design, architecture, development, and testing. The System Engineer II shall interact with the technical staff;

functional analysts, field sites, and the customer to ensure engineering requirements for developing and enhancing automated information systems, communication systems, and software are satisfied. This individual shall interact and coordinate directly with the PM for all activities related to the architectural design and development of automated systems. The Systems Engineer II shall possess a bachelors degree or higher in information systems, computer science, electrical engineering or a related field. If individual does not have a degree, eight years of experience may be substituted for a bachelor's degree, four years for an associate degree.

Job Title: Systems Engineer III Minimum/General Experience: The Systems Engineer III shall have a minimum of eight years experience in the design, development, testing, implementation, and technical management of communications and computer hardware systems and two years management level experience. The Systems Engineer III shall act as the project leader for required automated information systems, communication systems, and software to include concept design, architecture, development, and testing. The System Engineer III shall interact with the technical staff, functional analysts, field sites, and the customer to ensure engineering requirements for developing and enhancing automated information systems, communication systems, and software are satisfied. This individual shall interact and coordinate directly with the PM for all activities related to the architectural design and development of automated systems. The Systems Engineer III shall possess a bachelors degree or higher in information systems, computer science, electrical engineering or a related field.

A master's degree in any of the above mentioned disciplines can substitute for three years experience.

Job Title: Network Engineer I Minimum/General Experience: The Network Engineer I must have one to three years' experience in network engineering. Must be able to work with a variety of operating systems and platforms. Must understand network topologies and protocols and be responsible for network performance, base-lining, testing, documentation, and network design. Perform on-site surveys; configure and install servers;

integration and testing. Network design and planning using skill sets that include but are not limited to:

Windows; Windows NT; LAN Manager; TCP/IP; HP-OpenView; Sniffer; PC architecture; LAN/WAN architecture and engineering; LAN/WAN data communication and performance testing; and related network engineering. Individual must understand configuration management and network integration, LAN installation, client/server environments, etc. Must possess an Associate Degree in computer science or related field or two years network engineering experience.

Job Title: Network Engineer II Minimum/General Experience: Requires three to five years experience in network engineering. Must be able to work with a variety of operating systems and platforms. Must understand network topologies and protocols. Responsible for network performance, base-lining, testing, documentation, and network design.

Perform on-site surveys; configure and install servers; integration and testing. Network design and planning using skill sets that include but are not limited to: Windows; Windows NT; LAN Manager; TCP/IP; HP- OpenView; Sniffer; PC architecture; LAN/WAN architecture and engineering; LAN/WAN data communication and performance testing; and related network engineering. Understand configuration management and network integration, LAN installation, client/server environments, etc. Must have a Bachelor's Degree in computer science or related field or five years network engineering experience. MCSE or CNE Certification may be required.

Job Title: Network Engineer III Minimum/General Experience: Five or more years network engineering experience and at least one-year supervisory experience. Must be able to work with a variety of operating systems and platforms. Network design and planning using skill sets that include but are not limited to: Windows; Windows NT; LAN Manager;

TCP/IP; HP OpenView; Sniffer; PC architecture; LAN/WAN architecture and engineering; LAN/WAN data communication and performance testing; and related network engineering. Understand configuration management and network integration, LAN installation, client/server environments, etc. Supervise network-engineering staff. Individual must have a Bachelor's degree in engineering or related field, and certification (CNE or MSCE).

Job Title: Network Administrator I Minimum/General Experience: One to three years network administration experience using a variety of operating systems and platforms. Responsibilities include, but are not limited to troubleshooting network and remote stations; scheduling network backups, disaster recovery and file restoration; file management; system upgrades; network security; network maintenance and repair. Other duties include document printing support;

and control and configuration maintenance of all elements of the network such as e-mail systems, file servers, gateways, hubs, bridges, and routers. Individual must have an Associates degree in computer science or related field or two years network administration experience.

Job Title: Network Administrator II Minimum/General Experience: Three to five years network administration experience using a variety of operating systems and platforms. Responsibilities include, but are not limited to: troubleshooting network and remote stations; scheduling network backups, disaster recovery and file restoration; file management; system upgrades; network security; network maintenance and repair. Other duties include document printing support;

and control and configuration maintenance of all elements of the network such as e-mail systems, file servers, gateways, hubs, bridges, and routers. Individual must have a bachelor's degree in computer science or related field or four years network administration experience. CNA or similar certification preferred.

Job Title: Network Administrator III Minimum/General Experience: Seven years network administration experience using a variety of operating systems and platforms. Must have two years supervisory experience. The Network Administrator III supervises lower level administrators. The responsibilities include, but are not limited to: troubleshooting network and remote stations; scheduling network backups, disaster recovery and file restoration; file management; system upgrades; network security; network maintenance and repair. Other duties include document printing support; and control and configuration maintenance of all elements of the network such as e-mail systems, file servers, gateways, hubs, bridges, and routers. Individual must have Bachelors and Masters Degrees in computer science or related field or eight years network administration experience. Must be a CNA or have an equivalent certification.

Job Title: Records Maintenance Technician I Minimum/General Experience: The Records Maintenance Technician I provides incoming records processing, electronic control desk, filing and records center processing, and records reconcilement support to the customer. Primary duties include coding, creating and maintaining files; maintaining automated records databases in support of the file systems; receiving, verifying, and forwarding of incoming records; verifying, and keying of records entries; reconciling; maintenance of specific records and ongoing processing of recurring types of records; and assistance to customers on an as-requested basis as determined by the COTR. Comprehensive knowledge of Excel and other records related computer software programs. Ability to design spreadsheets that summarize records management related information. Knowledge of records/files systems and maintenance. Knowledge of Government records retention guidelines and procedures.

Excellent customer service abilities. At least 2 years previous experience working in a records environment.

Formal training as acquired in a records-related discipline preferred. Otherwise, extensive experience is a must.

Job Title: Records Maintenance Technician II Minimum/General Experience: The Records Maintenance Technician II provides incoming records processing, electronic control desk, filing, and records center processing, and records reconcilement support to the customer. Primary duties include coding, creating and maintaining files; maintaining automated records databases in support of the file systems; receiving, verifying and forwarding of incoming records; verifying, and keying of records entries; reconciling; maintenance of specific records and ongoing processing of recurring types of records; and assistance to customers on an as-requested basis as determined by the COTR. Ability to design spreadsheets that summarize records management related information. Knowledge of records/files systems and maintenance. Knowledge of Government records retention guidelines and procedures. Excellent customer service abilities. At least 4 years previous experience working in a records environment. Demonstrated leadership skills. Comprehensive knowledge of Excel and other records related computer software programs. Formal training as acquired in a records-related discipline preferred. Otherwise, extensive experience is a must.

Job Title: Records Maintenance Technician III Minimum/General Experience: The Records Maintenance Technician III provides incoming records processing, electronic control desk, filing, and records center processing, and records reconcilement support to the customer. Primary duties include coding, creating and maintaining files; maintaining automated records databases in support of the file systems; receiving, verifying and forwarding of incoming records; verifying, and keying of records entries; reconciling; maintenance of specific records and ongoing processing of recurring types of records; and assistance to customers on an as-requested basis as determined by the COTR. Ability to design spreadsheets that summarize records management related information. Knowledge of records/files systems and maintenance. Knowledge of Government records retention guidelines and procedures. Excellent customer service abilities. At least 6 years previous experience working in a records environment. Demonstrated leadership skills. Comprehensive knowledge of Excel and other records related computer software programs. Formal training as acquired through a BS/BA in a records-related discipline preferred. Otherwise, extensive experience is a must.

Job Title: Document Imaging Specialist I Minimum/General Experience: One to two years PC Computer experience. Familiar with Windows 95/98/2000, installing applications and general workstation procedures. Familiar with common document imaging software, such as Adobe Acrobat (full application, not just the Reader), OCR software such as Omni- Page Pro, scanner technology and driver installation for scanners, and several types of digital image technology. Knowledge of the application of different types of images (such as .PDF, .TIF, BMP, etc.).

Education: AA/AS or equivalent work experience.

Job Title: Document Imaging Specialist II Minimum/General Experience: Three to five years PC Computer experience. Working knowledge of and experience with Windows 95/98/2000, configuring applications and advanced workstation procedures.

Trained in common document-imaging software, such as Adobe Acrobat (full application, not just the Reader), OCR software such as Omni-Page Pro, scanner technology and driver installation for scanners, and several types of digital image technology. Working understanding of the application of different types of images (such as .PDF, .TIF, .BMP, etc.). Minimum of one year of supervisory experience.

Education: BA/BS or equivalent work experience.

Job Title: Document Imaging Specialist III Minimum/General Experience: Eight to ten years PC Computer experience. Trained or certified to administer Windows 95/98/2000, configuring applications, workstations and servers. Extensive knowledge of and experience with common document imaging software, such as Adobe Acrobat (full application, not just the Reader), OCR software such as Omni-Page Pro, scanner technology and driver installation for scanners, and several types of digital image technology. Thorough understanding of the application of different types of images (such as .PDF, .TIF, .BMP, etc.). Minimum of three years of supervisory experience.

Education: MA/MS or equivalent work experience.

SIN561599M

Job Title: Senior Mail Consultant Minimum/General Experience: Three years of experience working in a distribution center/warehouse environment, coordinating mailing list management and document distribution activities.

Functional Responsibility: Coordinates and quality controls the development, management, and use of mailing lists to support document distribution efforts on behalf of client agencies. Also assists in quality controlling mailing list maintenance and updating tasks.

Minimum Education: High school diploma or equivalent.

SIN561499M

Job Title: Junior Mail Clerk (Messenger/Courier) Minimum/General Experience: Performs a combination of clerical tasks to support office, business, or administrative operations, such as; maintaining of records, receiving, preparing, or verifying documents;

searching for and compiling information and data; to routine requests with standard answers.

Functional Responsibility: The duties for the position includes following a few clearly detailed procedures in performing simple repetitive tasks in the same sequence, such as filing pre-coded documents in a chronological file or operating office equipment, e.g., mimeograph, photocopy, addressograph or mailing machine.

Minimum Education: High School Diploma or GED equivalent with six months of experience in related or similar work environment. Must be able to read, write, and follow simple instructions.

Job Title: Mail Clerk Minimum/General Experience: One year of general experience performing function at a General Clerk level.

Functional Responsibility: Follows a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts. Little or no subject matter knowledge is required, but the clerk needs to choose the proper procedure for each task.

Minimum Education: High School Diploma or GED equivalent.

Job Title: Lead Mail Clerk Minimum/General Experience: Two years’ experience performing in the functional areas of General Clerk I or II.

Functional Responsibility: Work requires a familiarity with the terminology of the office unit. Selects appropriate methods from a variety of procedures or make simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

Minimum Education: High School Diploma.

Job Title: Supervisor Minimum/General Experience: Five years’ experience performing the functions of General Clerks below present grade level and must have some supervisory responsibility over other General Clerks.

Functional Responsibility: Uses some subject matter knowledge and judgment to complete assignments consisting of numerous steps that vary in nature and sequence. Selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guidelines, manuals, or procedures. Typical duties include assisting in a variety of administrative matters; maintaining a wide variety of financial records;

verifying statistical reports for accuracy and completeness; and handling and adjusting complaints. May also direct lower-level clerks.

Minimum Education: High School Diploma and two years of college, with specialized training in areas of responsibility.

Job Title: Mail Clerk, Driver Light Minimum/General Experience: Six months of general experience driving trucks and have a valid driver's license.

Functional Responsibility: Drives a truck to transport materials, merchandise, equipment, or workers between various types of establishments such as: manufacturing plants, freight depots, warehouses, wholesale and retail establishments, or between retail establishments and customers' houses or places of business. Shall also load or unload truck with or without helpers, make minor mechanical repairs, and keep truck in good working order.

Minimum Education: High School Diploma or GED equivalent.

Price List – November 16, 2016 – November 14, 2021 / Option Year 3 Year 1 – Government Site

November 15, 2016 - November 14, 2017

November 15, 2017 - November 14, 2018

November 15, 2018 - November 14, 2019

November 15, 2019 - November 14, 2020

November 15, 2020 - November 14, 2021

SIN Labor Category

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

541611O, 493110RM

Program

Manager I

57.76 59.51 61.29 63.13 65.02

541611O, 493110RM

Program

Manager II

70.94 73.07 75.26 77.51 79.84

541611O, 493110RM

Program

Manager III

95.35 98.21 101.15 104.18 107.3

541611O, 493110RM

Program

Manager IV

118.99 122.57 126.25 130.04 133.93

541611O, 493110RM

Program

Manager V

155.94 160.62 165.44 170.4 175.52

541611O, 493110RM,

561439,518210DC,

561499N

Project Supervisor I

42.7 43.99 45.31 46.67 48.07

541611O, 493110RM,

561439,518210DC,

561499N

Project Supervisor II

51.11 52.65 54.24 55.87 57.54

541611O, 493110RM,

561439,518210DC,

561499N

Project Supervisor III

67.3 69.32 71.41 73.54 75.75

541611O Functional Analyst I

77.21 79.52 81.91 84.36 86.9

541611O Functional Analyst II

102.29 105.36 108.51 111.77 115.12

541611O Functional Analyst III

132.82 136.8 140.91 145.14 149.49

541611O Quality

Assurance Specialist

72.84 75.02 77.28 79.6 81.98

541611O Systems Analyst

I

59.7 61.49 63.34 65.23 67.19

541611O Systems Analyst

II

85.74 88.32 90.97 93.69 96.5

541611O Systems Analyst

III

98.47 101.43 104.47 107.61 110.83

541611O Systems

Engineer I

62.61 64.49 66.43 68.42 70.48

541611O Systems

Engineer II

107.89 111.12 114.45 117.88 121.42

541611O Systems

Engineer III

122.09 125.75 129.52 133.41 137.41

November 14, 2017

November 15, 2017 - November 14, 2018

November 15, 2018 - November 14, 2019

November 15, 2019 - November 14, 2020

November 15, 2020 - November 14, 2021

SIN Labor Category

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

541611O, 493110RM,

561439,518210DC,

561499N

Document Preparation

Clerk*

38.69 39.85 41.05 42.28 43.55

541611O, 493110RM,

561439,518210DC,

561499N

General Clerk * 32.93 33.91 34.93 35.97 37.05

541611O, 493110RM,

561439,518210DC,

561499N

General Clerk II* 37.64 38.78 39.94 41.14 42.38

541611O, 493110RM,

561439,518210DC,

561499N

General Clerk

III*

42.25 43.52 44.83 46.17 47.55

541611O, 493110RM,

561439,518210DC,

561499N

General Clerk IV 49.62 51.1 52.64 54.23 55.86

541611O, 493110RM,

561439,518210DC,

561499N

Secretary I* 40.83 42.06 43.31 44.61 45.94

541611O, 493110RM,

561439,518210DC,

561499N

Secretary II* 44.69 46.04 47.42 48.84 50.3

51-501, 51-504, 51- 505, 51-506, 51-509

Secretary III* 50.12 51.63 53.17 54.76 56.4

541611O, 493110RM,

561439,518210DC,

561499N

Secretary IV 57 58.71 60.47 62.29 64.16

541611O Computer

Systems Analyst I

62.13 63.98 65.9 67.88 69.91

541611O Computer

Systems Analyst

II

71.68 73.83 76.05 78.33 80.69

541611O Computer

Systems Analyst

III

80.4 82.81 85.3 87.86 90.5

541611O Graphic Artist 59.86 61.65 63.51 65.41 67.39

541611O Technical

Writer*

68.43 70.49 72.6 74.78 77.03

November 14, 2017

November 15, 2017 - November 14, 2018

November 15, 2018 - November 14, 2019

November 15, 2019 - November 14, 2020

November 15, 2020 - November 14, 2021

SIN Labor Category

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

51-504, 51-505 Records

Maintenance Technician I

38.55 39.71 40.9 42.13 43.4

51-504, 51-505 Records

Maintenance Technician II

51.16 52.7 54.29 55.92 57.59

51-504, 51-505 Records

Maintenance Technician III

66.38 68.37 70.43 72.53 74.71

51-506, 51-509 Document Imaging

Specialist I**

38.55 39.71 40.9 42.13 43.4

51-506, 51-509 Document Imaging

Specialist II

51.16 52.7 54.29 55.92 57.59

51-506, 51-509 Document Imaging

Specialist III

66.38 68.37 70.43 72.53 74.71

561499N Network

Engineer I

73.52 75.73 78.01 80.34 82.75

561499N Network

Engineer II

88.05 90.69 93.41 96.22 99.1

561499N Network

Engineer III

102.76 105.84 109.02 112.29 115.66

561499N Network

Administrator I

61.57 63.43 65.33 67.28 69.3

561499N Network

Administrator II

78.22 80.56 82.98 85.47 88.03

561499N Network

Administrator III

88.14 90.78 93.51 96.31 99.2

561499N LAN Technician 75.12 77.38 79.7 82.1 84.55

561439 Truckdriver, Light Truck

34.39 35.43 36.49 37.58 38.72

561439 Truckdriver, Medium Truck

42.97 44.25 45.58 46.95 48.36

561499M Supervisor 57.71 59.45 61.23 63.07 64.97

561499M Lead mail Clerk 53.26 54.86 56.5 58.2 59.94

561499M Mail Clerk 42.75 44.03 45.35 46.71 48.11

561499M Jr. Mail Clerk 39.87 41.06 42.29 43.57 44.88

561499M Mail

Clerk/Driver, Light

38.47 39.63 40.82 42.04 43.29

561499M Mail

Clerk/Driver, Medium

48.89 50.36 51.87 53.42 55.02

November 14, 2017

November 15, 2017 - November 14, 2018

November 15, 2018 - November 14, 2019

November 15, 2019 - November 14, 2020

November 15, 2020 - November 14, 2021

SIN Labor Category

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

HOURLY

RATE

(includes discount &

IFF)

561499M Sr. Mail

Consultant

74.23…