MOBIS - ICF Incorporated, L.L.C. - GS23F8182H

ICF Incorporated, L.L.C.

Mission Oriented Business Integrated Services (MOBIS)

U.S. General Services Administration Federal Supply Service Authorized Federal Supply Schedule Price List

ICF Incorporated, L.L.C.

9300 Lee Highway Fairfax, Virginia 22031 1-703-934-3000

1-703-934-3740 FAX

i c fgsacont rac ts@ i c f consu l t ing . com www.icfconsulting.com/GSA

C o n t r a c t N o . :

GS-23F-8182H

(Supplement No. 1)

Contract Period:

May 22 , 1998 to September 30, 2017

Business Size: Large Business

On-l ine access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are avai lable through GSA Advantage!TM, a menu-driven database system. The INTERNET address is:

GSAAdvantage.gov. For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.

Special Item Numbers:

874-1/874-1RC Integrated

Consulting Services

874-4/874-4RC Training Services

874-6/874-6RC Acquisition

Management Support

874-7/874-7RC Integrated

Business Program Support

Services

GSA MOBIS GS‐23F‐8182H

Customer Information

1a. Awarded Special Item Numbers (SINs):

874‐1/874‐1RC Integrated Consulting Services 874‐4/874‐4RC Training Services 874‐6/874‐6RC Acquisition Management Support 874‐7/874‐7RC Integrated Business Program

Support Services

1b. Pricelist: Included

1c. Hourly Prices: None

2. Maximum Order: $1,000,000. For orders in excess of $1,000,000, which may be placed, please contact ICF Incorporated, L.L.C. for additional information

3. Minimum Order: $100

4. Geographic Coverage: Worldwide

5. Points of Production: 30 U.S. offices (California, District of Columbia, Massachusetts, New York, Pennsylvania, Rhode Island, Texas, and Virginia) and 4 international offices (London, Moscow, Rio de Janeiro, and Toronto)

6. Prices Shown in Catalogue: Net prices

7. Quantity Discounts: Orders over $1,000,000.00

8. Prompt Payment Terms: 0%, net 30 days

9. Government Commercial Credit Card: Yes, under the $2,500 dollar micropurchase threshold

10. Foreign Items: None

11a. Time of Delivery: Specified in task order

11b. Expedited Delivery: None

11c. Overnight and 2‐day Delivery: None

11d. Urgent Requirements: Contact ICF International to expedite urgent requirements

12. F.O.B. Points: Destination

13a. Ordering Address:

ICF Incorporated, L.L.C.

9300 Lee Highway Fairfax, VA 22031

Ilene Gerber, Contracts Manager 1‐703‐934‐3632

1‐703‐934‐3740 FAX

icfgsacontracts@icfi.com

13b. Ordering Procedures: For services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s), and a sample BPA can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules)

14. Payment Addresses:

Check/U.S. Mail ICF Incorporated, L.L.C.

P.O. Box 7777 – W510501 Philadelphia, PA 19175‐0501

Wire Transfer ICF Incorporated, L.L.C.

Account No: 6203219502 Citizens Bank ABA No: 036076150

15. Warranty Provision: Contractor’s standard commercial warranty

16‐24. Terms and Conditions: Not applicable

25. Data Universal Number System (DUNS) Number:

07‐2648579 Cage Code Number: 5M571

26. Central Contractor Registration: ICF Incorporated, L.L.C. is registered in the System for Award Management (SAM) Database

GSA MOBIS GS‐23F‐8182H

Accessing ICF International

The following organizations may place orders with ICF International’s Mission Oriented Business Integrated Services (MOBIS) contract through this U.S. General Services Administration (GSA) Federal Supply Schedule (FSS):

Executive agencies

Other Federal Agencies

Mixed‐ownership Government corporations

The District of Columbia

Government Contractors authorized in writing by a Federal agency pursuant to 48 CFR 51.1

Other activities and organizations authorized by statute or regulation to use GSA as a source of supply

Other ICF International GSA Schedules

Environmental Services #GS‐10F‐0124J

General Purpose Commercial Information Technology (IT) Equipment Services #GS‐35F‐ 4121D

Logistics Worldwide (LOGWorld) #GS‐10F‐0578N

Advertising and Integrated Marketing Solutions

(AIMS) #GS‐23F‐0115K

Professional Engineering Services (PES)

#GS‐23F‐0016P

Financial and Business Solutions (FABS) #GS‐23F‐ 0107X

Energy Management Services (03FAC) #GS‐21F‐ 0029W

Human Resources and Social Services (738X) #GS‐ 02F‐0072V

To Place an Order

To obtain GSA MOBIS services, agencies may work directly with approved GSA MOBIS contractors such as ICF International. For orders under $2,500, agencies can simply place an order with their contractor of choice. The following procedure is used to place orders above $2,500:

Step 1: Customer prepares Statement of Work describing work to be accomplished Step 2: Customer conducts a “best value” review of at least three GSA vendors Step 3: Customer selects awardee Step 4: Awardee undertakes work and invoices customer directly

GSA MOBIS GS‐23F‐8182H

ICF International Overview

ICF Incorporated, L.L.C., hereafter referred to as ICF International, is a wholly owned subsidiary of ICF Consulting Group, Inc., and the legal entity through which ICF Incorporated, L.L.C. conducts business.

ICF International is a leading management, technology, and policy consulting firm. We draw on extensive industry knowledge, distinguished professionals, and innovative analytics to develop solutions to complex energy, environment, emergency management, community development, and transportation issues. The firm successfully implements strategies and analyses in these areas through our expertise in information technology, organizational improvement, and communications.

ICF International’s assistance to government clients (Federal, state, and local agencies, and national laboratories) covers the full spectrum of skill sets needed to develop successful programs.

The ICF International Advantage

We have a strong understanding of how government organizations worktheir applicable regulations, their operating cultures, and their processes and systems.

We have a unique combination of experience and expertise in management consulting, training, and organizational change and in technical capabilities, which ensures that our solutions make sense “on the ground” where business gets done.

We develop solutions to conform to each agency’s mission and strategic objectives, not as stand‐alone activities, so our solutions “stick” and result in performance improvements.

We have long‐term client relationships that testify to the quality of service that we provide.

We help clients design programs and guide them through their evolution.

Markets Associations + Nonprofits: ICF merges programmatic, policy, and analytical support with award‐winning creative and technical expertise to help charitable, trade, and professional associations realize their diverse goals. ICF delivers solutions that help associations:

Predict the impacts of new policies and market changes Improve fundraising and generate new revenue sources Increase website traffic and reach mobile users across multiple platforms Manage meetings and volunteers Satisfy and engage constituents

Climate: ICF helps public‐ and private‐sector clients worldwide develop climate change policy, interpret and comply with regulations, reduce greenhouse gas (GHG) emissions, evaluate risks, and identify opportunities. Our climate specialists assist federal, regional, and international agencies with the development of climate change policy, including:

Modeling potential climate change impacts Providing technical assistance for program implementation Offering guidance on cap and trade programs, voluntary programs, and sector‐based mechanisms

Community Development: ICF International works with federal agencies, state and local governments, and nonprofit organizations engaged in high‐profile, large‐scale community development programs across the United States to build physically, socially and economically viable communities. ICF uses our

ICF International

Over 4,500 employees Founded in 1969

Engaged by nearly 30 Federal agencies 60 offices worldwide Headquartered in Washington, DC, area

GSA MOBIS GS‐23F‐8182H

knowledge to assist community development organizations with:

Assessing opportunities Analyzing risks Evaluating policy choices Designing programs Prioritizing investments Defining performance measures

Defense: ICF’s experts help clients across all U.S.

defense agencies improve mission readiness, leadership, and the performance of personnel and programs. ICF understands the environment and operations of our client agencies—and the realities that shape their daily lives. Our experience includes:

Supporting the military’s transition to adaptive planning Developing and assessing current and future leaders Meeting health needs of service members and veterans, and their families Preparing military personnel to make smart decisions quickly in complex social and cultural environments

Balancing mission objectives, logistics, and energy security

Education: ICF works with policymakers and providers in early childhood, K‐12, and postsecondary and adult education to develop and implement programs and policies for positive student and teacher outcomes. ICF’s expertise covers some of the most important topics in education today, including:

Early childhood education Programming for at‐risk youth Dropout prevention Access to postsecondary education School‐to‐work training Literacy Rural education

Energy: ICF helps public and private‐sector clients develop comprehensive energy strategies and establish sustainable programs to deliver and maintain energy. Using an integrated approach to energy markets, our experts apply cutting‐edge technical skills and proprietary modeling tools to provide clients with a complete picture of the energy landscape—from electric power to fuels to renewables. We help clients analyze, implement, and evaluate the most appropriate programs and policies.

ICF’s decades of energy experience are backed by robust, analytical tools that allow for reliable data and forecasting.

Environment: ICF assists clients in environmental planning and development with broad‐based services that consider the impact of economics, health, policy, culture, and climate. Through sophisticated modeling of future scenarios, measurement of impacts, engineering expertise, natural resource management experience, and policy knowledge, ICF helps clients plan and implement environmental solutions that benefit all stakeholders and achieve regulatory compliance.

Helping our clients achieve the most positive environmental outcomes is what drives us. ICF assists clients with:

Creating solid documentation and analysis of alternatives and mitigation in environmental impact assessments

Developing long‐range plans for managing natural resources, including coastlines, watersheds, and energy sources

Finding solutions to revitalize and sustainably develop brownfields and contaminated areas

Analyzing and modeling the public health effects of development and environmental policy

Achieving compliance with diverse and overlapping regulations

Families + Communities: ICF delivers evidence‐based solutions, training, and tools for the development and implementation of programs that strengthen families and communities. ICF offers the best practices, information, tools, and techniques that social and human services professionals need to respond quickly and effectively in a complex environment. We provide data collection and policy analysis techniques, program design skills, leadership expertise, and state‐of‐the‐art technical assistance and training. Our dedicated professionals bring field experience, policy expertise, and evidence‐based solutions across a wide range of disciplines.

ICF provides thought leadership as well as immediate practical solutions to providers working in the following areas:

Victim services for those affected by crime, violence, and natural disasters

GSA MOBIS GS‐23F‐8182H

Supportive housing assistance for homeless and at‐risk families

Programs for youth engaged in the justice system and to prevent youth crime

Sustainable workforce development Responsible fatherhood programs for men, families, and communities Strengthening resources and programs for children, youth, and families

Health: ICF’s research‐based suite of health services enable our health‐focused clients to collect, analyze, interpret, and communicate information on health practices to improve and protect the quality of life.

ICF delivers comprehensive end‐to‐end solutions that help agencies, organizations, and foundations operate more transparently and continually demonstrate the value of their programs. Whether we’re conducting health‐focused surveys, helping clients meet public health surveillance requirements, collecting important data, motivating behavior change, or building the capacity of others, ICF knows how to put all the pieces together to inform smart decision‐making and maximize the value of our clients’ health efforts.

Homeland Security: ICF offers comprehensive homeland security, public safety, and resilience services and strategies that help clients minimize exposure to risk and recover fully from incidents. For decades, ICF has studied the causes and consequences of such hazards as:

Terrorism Compromises to critical infrastructure Natural disasters Immigration fraud

Transportation: ICF delivers solutions in all aspects of transportation that optimize our clients' economic, business, environmental, and social goals. ICF helps government officials shape transportation policy and helps transportation agencies plan, develop, and operate systems in ways that are safe, secure, environmentally sound, and supportive of the economies and communities they serve. For private carriers, we provide assistance with balancing compliance and government requirements, improving the traveler experience, and optimizing business returns.

Worldwide we deliver transportation solutions dealing with all key modes:

Highways, transit, and non‐motorized transport—

For light rail systems, ridesharing programs, infrastructure improvements, and non‐auto access strategies, ICF helps communities cost‐ effectively meet mobility, economic, and environmental demands.

Aviation—ICF's expert teams of former airline, airport, and aircraft professionals bring proprietary databases, proven analytics, and a multidisciplinary perspective to our aviation solutions.

Rail—ICF helps clients assess environmental impact, navigate permitting requirements, and manage safety and security risks.

Maritime—ICF's support includes environmental permitting, waterfront redevelopment, and security investment planning.

Services In addition to the hundreds of unique professional services found within our specific client markets, ICF provides universal services that cross all our markets to support clients throughout the project and program lifecycle.

Our Service Offerings include but are not limited to:

Benchmarking Business Process Operations + Optimization Customer Satisfaction Economic + Financial Analysis Information + Data Management International Development IT Solutions Management Consulting Modeling + Simulation Organizational Learning + Performance Performance Management Program Management + IT Management Research + Evaluation Scientific + Engineering Analysis Strategic Communications + Marketing Strategy, Policy Analysis, + Regulatory

Development Surveys Training + Technical Assistance

GSA MOBIS GS‐23F‐8182H

Consulting Services Government agencies face increasing pressure from Congress and stakeholders to improve organizational performance, demonstrate measurable program results, and meet evolving customer expectations.

ICF International works closely with all levels of government and provides the full spectrum of services needed to develop successful government programs.

Project Method and Model ICF International’s ASPIRESM method is our overall framework for managing each consulting engagement. Following each step of this modelAgree, Survey, Plan, Implement, Review, and

Evolveensures that we get to the heart of our clients’ concerns and develop solutions that meet their needs. We work with Federal managers to identify both key leverage points and potential obstacles within organizations to help develop sound realistic plans for accomplishing their organization’s goals.

ICF International’s ASPIRESM Method and Model

ICF International’s ASPIRESM method is supported by our four‐part organizational model in which we consider all critical organizational dimensionsMission, Culture, Capital, and

Processwhen recommending, developing, implementing, and assessing solutions. Addressing these systems both in isolation and in their interaction with each other provides a framework for investigating and developing solutions.

Strategic Planning

Visioning and strategy formulation

Resource planning

Facilitation

Performance‐based models

Communications strategies and plans

Organizational Improvement

Organizational fitness assessments and benchmarking

Business process improvement

Organizational redesign

Compensation strategies

Integrated performance management

Information proficiency

Staff succession management strategies

Leadership Programs

Leadership competency models

Senior leadership retreats

Management seminars

Team building exercises or techniques

Management coaching

Productivity Enhancement

Road maps

Implement

Survey

Evolve

Plan

Agree

Culture

ProcessCapital

Mission Review

GSA MOBIS GS‐23F‐8182H

Group productivity reviews and enhancement

Concept mapping

Workflows

Communications plans

Virtual teams

Workforce Planning

Workforce alternative

Succession planning

Transition planning

Knowledge worker assessments

Employee performance measurement and improvement systems

Recruiting and employee retention programs

Performance Measurement

Measurement systems and processes reviews

Balanced indicators approach

Customer satisfaction studies

GPRA support

Advanced management education

Personnel realignment

Portfolio approach to business process improvement (BPI)—TQM, BPR, value engineering, and process innovation

Program Evaluations

Organizational assessments

Customer needs assessments

Customer satisfaction surveys

Performance evaluations

Focus groups

Quantitative and qualitative statistical analysis

Cost‐benefit analysis

Modeling and computer‐based decision‐making tools

Change Management

People, processes, and technology integration

Change impact analysis

Reinvention support

Organizational sustainability and growth assessments

Knowledge management

Group productivity tools

E‐Government Solutions and CIO Support Services

E‐government strategy, Web/portal strategy

IT program evaluation and design

Program Management Office establishment

Portfolio management, procurement, and acquisition management

E‐learning strategy and implementation

Knowledge management strategy and knowledge mapping

CRM and contact center strategic planning

Facilitation Services

Facilitation improves performance and provides the mechanism and process for developing and implementing high‐quality decisions. Facilitation has proved to be extremely successful when agencies have regulatory hurdles and need to avoid litigation.

ICF International can help make sure your team is working effectively.

Highly Qualified Staff ICF International marries powerful facilitation techniques (e.g., conflict management, brainstorming, creativity, options analysis, information mapping, and decision tools) with deep technical expertise in the client’s subject matter so that meetings are effective and lead to specific actions and results. ICF International draws on its own expertisein energy, environment, emergency management, community development, information technology, and strategic communicationsas well as the expertise of its clients to plan and conduct effective events. ICF International facilitators

GSA MOBIS GS‐23F‐8182H

regularly manage meetings for scientists, researchers, policy experts, planners, operations managers, program managers, and other technical staff on a wide variety of topics. In addition, ICF International facilitators bring a wealth of experience in instructional systems, performance improvement, strategic planning, quality management, organizational development, and open systems to each assignment.

Group Discussions

Agenda planning, meeting leadership, and facilitation

Structured group development techniquesaffinity diagrams, cause‐and‐effect diagrams, business process redesign, Ishikawa (fishbone) diagrams, process mapping, force‐field analysis, brainstorming, and creativity exercises

Conflict Resolution

Definition of stakeholder positions, differences, misunderstandings, and miscommunications

Identification of common ground

Industry‐Public Sector Dialogue

Conflict management

Public‐private partnership formation

Information Collection Reports (ICRs)

Federal Advisory Committee Act (FACA) Meetings

Organizational Development and Change Management

Consensus Building and Problem Solving

Stakeholders relationship building

Consensus processes

Internal decision‐making process facilitation

Team building and performance improvement Strategic Planning Development and Leadership

Goal limitations and achievement process

Performance measurement

Meeting Planning and Logistics

All type of facilitation meeting planning and managementconflicts, caucuses, minigroup breakouts, focus groups, workshops, leadership, retreats, collaborative efforts, brainstorming, decision options development, and neutral fact‐ finding

Agenda development and refinement

Identification and coordination of appropriate participants, expert speakers, session chairs, moderators, facilitators, and rapporteurs

Ground rule development

Material preparation

Room preparation

Advisory committee organization under the Federal Advisory Committee Act

Record taking, proceedings, transcriptions

Feedback collection and meeting evaluation

E‐Facilitation

Web site development to communicate between organizations, stakeholders, and programs

Videotaping, videoconferencing, and teleconferencing services

Survey Services

Survey research services generate information that is not available elsewherebut is key to completion of a survey project. We collect and analyze survey information for social organizational research, science research projects, public policy analysis and public opinion research, program evaluation, and market assessments.

ICF International offers multidisciplinary expertise for survey design, administration, and analysis. We employ quantitative and qualitative (focus groups, one‐on‐one interviews, group interviews, direct observation) techniques and traditional to state‐of‐ the‐art technologies to collect survey‐generated data from populations that include employees, stakeholders, regulated businesses and individuals, program recipients, and the general population. We support our survey services with substantive and methodological specialist advice in many issue areas.

Our survey studies yield cost‐effective and accurate information on respondent characteristics and behavior, and their opinions, attitudes, beliefs, preferences, and values.

GSA MOBIS GS‐23F‐8182H

ICF International designs survey systems to integrate seamlessly within the larger research, organizational design, or assessment process. We take survey participants and results confidentiality very seriously.

In addition, ICF International has years of experience navigating efficiently through the OMB process.

Planning

Goal/issues development

Client interviews

Literature research and panel discussions

Strategies for data collection, sampling, validity techniques, analysis, and reporting

Market and population analysis

Customer base and market size identification

Design type and survey components

Visioning

Concept mapping

Development and Testing

Question development

Metrics development

Pilot surveys and pretests, diagnostic tailoring

Sampling plan and approaches: simple random, interval selection, cluster, systematic, multi‐ frame, stratified, area probability, list‐assisted, telephone, and sequential

Reliability/validity assessment

Language translation

Templates

Use of subject and survey experts in design effort

Implementation

Survey implementation and positioning: focus groups, paper surveys, interviews, computer‐ assisted, combination surveys/mixed mode methodologies

Targeted response rates efforts, including pre‐ survey notification, follow‐ups, and use of incentives when necessary

Data collection

Compilation and Analyses

Data gap augmentation

Data cleansing and organizing

Descriptive statistics

Software design: SPSS, SAS, SYSTAT

Database creation, administration, and processing

Quantitative and qualitative data analysis

Statistical adjustments for nonresponse and undercoverage

Sampling variances, confidence intervals

Weighting

Post‐stratification adjustment smoothing and raking

Reporting

Report production

Product and process evaluation

Application of survey data to original questions, perhaps in combination with other data sources

Results presentation

Recommendations

Enterprise architecture

Follow‐ups

Follow‐on analysis or surveys

Service quality assessment

Priority initiative identification

Opportunity identification for strengthening system‐wide integration

SWOT analysis

GSA MOBIS GS‐23F‐8182H

Training Services (SIN 874‐4)

Government workers must continuously develop new skills and behaviorsskills in specific technical areas, customer satisfaction, project management, and rethinking how they work and are organized to do that work. ICF International ensures that learning solutions become an integral part of improving performance across the organization. We create learning products, services, and events that build these new skills and conform to each agency’s mission, culture, processes, and infrastructure. Our staff is particularly attentive to the diverse needs of target audiences, and we consider all training mediums to provide the best solution:

Distance learning (e‐learning)

Instructor‐led training

Hybrid learning solutions

Multimedia training

Satellite‐based training

Learning management

Job performance aids

Management coaching

Train‐the‐trainer sessions

Senior leadership seminars

Approach to Effective Learning ICF International applies instructional systems design (ISD) methodologies to training development and integrates our insights in organizational dynamics, and technical and communication skills. We customize the ISD modelanalysis, design, development, implementation, and evaluationto meet each organization’s performance objectives.

Subject‐Matter Experts

ICF International is extremely successful in providing specialty training that combines our instructional design expertise with our multi‐disciplinary subject‐ matter expertise. We integrate this technical expertise, project management, and communication skills with the right combination of instructional design approaches and technologies into each customized learning solution.

Objective Setting and Needs Analysis

Training performance objectives

Linking of individual objectives to overall business or organizational goals

Training analysis techniquessurveys, focus groups, job skills analysis, workflow design analysis, and structured interviews

Learning maps

Training Materials Design and Development

Materials development, pilot testing, and evaluation

Instructional materials, challenge review tests, and in‐class and out‐of‐class exercises

Paper‐based materials: slides, job aids, handbook, worksheets, pamphlets, templates, tools

Relevant reference materials: regulations, guidance documents, case studies, articles

Distance‐learning materials: CD‐ROMs, slides, videos, and online materials

Implementation and Delivery

Course pilot testing

AnalysisAnalysis

DevelopmentDevelopment

ImplementationImplementation Evaluation, Quality Assurance, Project Controls

Evaluation, Quality Assurance, Project Controls DesignDesign

Project Initiation and Planning

Project Initiation and Planning

GSA MOBIS GS‐23F‐8182H

Intensive evaluation and feedback tools and debriefing sessions

Evaluation and Continuous Improvement

Course performance measure and goal identification

Strong training evaluation measurement and system

Automatic feedback loops

Executive Leadership Training

State‐of‐the‐art management approaches and tools

Customized servicessenior leadership retreats, management seminars, team‐building techniques, and management coaching

Skills‐based, customized coursesprogram management, project management, community involvement, and outreach training

Distance Learning (E‐Learning)

E‐learning solutions

Easily deployed courseware with cutting‐edge multimedia technologies

Specialized/customized media and delivery methods

Authoring systems

Blended learning solutionsself‐paced techniques; live learning through the Web and/or with satellite technologies; and traditional instructor‐led training

Satellite‐based training

Video‐based trainingvideotape, CD‐ROM, DVD, or streaming format over the Internet

Digital audio and video, 2‐D and 3‐D graphics and animations, and graphic user interfaces

GSA MOBIS GS‐23F‐8182H

The OMB Circular A‐76, “Performance of Commercial Activities,” establishes Federal policy for public‐ private competitions. ICF International has provided privatization services to many agencies on a broad range of topics including oil reserves and aviation.

We apply a business process reengineering approach to implementing OMB Circular A‐76 and determining the best way to achieve economy and enhance productivity. Our staff helps agencies translate their overall strategy and goals into an aligned competitive sourcing approach. We then create a detailed work breakdown structured to match the agency’s required competitive sourcing schedule. The implementation and subsequent phases of A‐76 assignments typically involve ICF International experts in business process analysis, human resource planning, cost analysis, and acquisition management.

A‐76 Strategy Formulating

OMB plan development

Strategy implementation

Skills assessment

Macro planning

Business process reengineering

Policy and guidance interpretation

Diagnostic

Benefits modeling

Visioning

Facilitation

Process analysis

A‐76 Requirements Training

Skills development

Team building

Acquisition strategy development

Process reengineering

Performance Work Statement development

Most Efficient Organization approach

Quality Assurance Surveillance Plan

Data collection and analysis

Commercial activity process

Government acquisition process

Cost estimating

Diagnostics

Facilitation

Side‐by‐side coaching

OJT / Seminars

Distance learning – computer, Web, video

Instructor‐led

Blended

Performance Work Statements Support

Job functions and workload analysis

Anticipated costs evaluation

Acquisition strategies

PWS text

Vendor monitoring

Independent performance assessments

Staff augmentation

Source selection support

Acquisition management methods, techniques, and tools

Diagnostics

Contract assessments

Performance analyses

Most Efficient Organization Support

MEO response development

Client agents

Planning

Agency cost estimates

Data collection and analysis

Transition planning

Acquisition management methods, techniques, and tools

GSA MOBIS GS‐23F‐8182H

Post‐Project Assessment and Knowledge Capture

Benefits analysis

Knowledge management

Lessons learned analysis

OMB reporting

Knowledge management analysis

Surveys

Cost‐benefit analysis

GSA MOBIS GS‐23F‐8182H

ICF International works closely with all elements of federal government agencies to provide the full spectrum of services needed to integrate and implement successful government programs and projects. We have the understanding, approach, professional staff, and corporate experience to provide high‐quality and timely program integration and project management support.

We first work with managers to identify key leverage points and potential obstacles within their projects.

We develop an understanding of the plans for accomplishing their goals and how their projects fit within the agency’s overall program. Second, we determine the program integration and project management services and tools that best meet the requirements of the client.

Strategic Advice

Strategy alignment

Project scope/definition

Strategy implementation

Readiness assessment

Macro planning

Project and performance diagnostic

Benchmarking

Benefits modeling

Visioning

Process analysis

Computer‐based decision making tools

Third‐Party Analysis

Vendor monitoring

Implementation advice

Independent performance reviews

Staff augmentation

Contract assessments

Project performance analyses

Implementation

Planning

Staffing and contracting

Monitoring

Cost/Schedule control

Transition planning

Full spectrum of project management methods, techniques, and tools

Evaluation

Benefits analysis

Knowledge management

Lessons learned analysis

Knowledge management analysis

Cost‐benefit analysis

GSA MOBIS GS‐23F‐8182H

Labor Category Descriptions

Principal Consultant General Experience: Experience includes leading large and/or complex project teams and providing services in one or more relevant service areas, including: consulting services, facilitation services;

survey services; training services; and program integration and project management services.

Expert in the use of relevant analytical, methodological, and management tools needed to organize, perform and deliver the services being provided, such as ICF Consulting's ASPIRE Method and Model, statistical analysis software packages, instructional system design methodologies, or evaluation methodologies.

Minimum Experience: 10 years of relevant work experience in one or more of the following service areas: business administration, public policy, economics, political science, communications, planning, statistics, technology and policy.

Functional Responsibility: This position is responsible for planning and delivering the relevant set of services. In this role, this person understands the customer requirements, translates those requirements into plans for performing services, supervises the performance of services, performs services, provides advice and counsel, and provides quality control and oversight. Under circumstances in which the project allows (such as the services being relatively straightforward), this position may delegate a portion of this role to the Senior Consultant, while retaining overall responsibility for the services being provided.

Minimum Education: Master’s Degree in business administration, public policy, economics, political science, communications, planning, statistics, technology and policy, or related discipline.

Senior Consultant General Experience: Experience includes assisting in leading project teams and providing services in one or more relevant service areas, including:

consulting services, facilitation services; survey services; training services; and program integration and project management services. Proficient in the use of relevant analytical, methodological, and management tools needed to organize, perform and deliver the services being provided, such as ICF Consulting's ASPIRE Method and Model, statistical analysis software packages, instructional system design methodologies, or evaluation methodologies.

Minimum Experience: Six years of relevant work experience in business administration, public policy, economics, political science, communications, planning, statistics, technology and policy, or related discipline.

Functional Responsibility: For large and complex requirements, this position assists the Principal Consultant. For smaller and/or straightforward requirements, this position may have lead responsibility for planning and delivering the relevant set of services, with review by the Principal Consultant. In this role, this person understands the customer requirements, translates those requirements into plans for performing services, supervises the performance of services, performs services, and provides quality control and oversight.

Minimum Education: Masters Degree in business administration, public policy, economics, political

Consultant General Experience: Experience includes working on project teams to provide services in one or more relevant service areas, including: consulting services, facilitation services; survey services;

training services; and program integration and project management services. With direction from project leaders, capable of using relevant analytical, methodological, and management tools

GSA MOBIS GS‐23F‐8182H

needed to organize, perform and deliver the services being provided, such as ICF Consulting's ASPIRIE Method and Model, statistical analysis software packages, or evaluation methodologies.

Minimum Experience: Four years of relevant work experience in business, public policy, economics, political science, communications, planning, technology and policy, math, statistics, engineering, physical science, or related discipline.

Functional Responsibility: With direction from project leaders, perform tasks, including collection of quantitative and qualitative data from public sources, experts, and other sources, analysis and assessment of qualitative and quantitative data, writing of methods, approaches, summaries, evaluations and results, research on relevant topics to support the services being provided, and presentations for the relevant set of services. May assist in organizing sub‐task approaches and schedules with direction from, and under the supervision of, project leaders. Reports to the Principal or Senior Consultant.

Minimum Education: Bachelors degree in business, public policy, economics, political science, communications, planning, technology and policy, math, statistics, engineering, physical science, or related discipline.

Junior Consultant General Experience: Experience includes working on project teams to provide services in one or more relevant service areas, including: consulting services, facilitation services; survey services;

training services; and program integration and project management services. Under direction from project leaders, capable of assisting in the use of relevant analytical, methodological, and management tools needed to organize, perform and deliver the services being provided, such as ICF Consulting's ASPIRE Method and Model, statistical analysis software packages, or evaluation methodologies.

Minimum Experience: Two years of relevant work experience in business, public policy, economics, political science, communications, planning, technology and policy, math, statistics, engineering, physical science, or related discipline.

Functional Responsibility: With direction from project leaders, assists in performing tasks on a closely directed basis, including collection of quantitative and qualitative data, analysis and assessment of quantitative and qualitative data, writing of drafts of methods, approaches, summaries, evaluations and results, and research for the relevant set of services.

Minimum Education: Bachelors degree in business, public policy, economics, political science, communications, planning, technology and

Training Specialist General Experience: As a junior staff person, this position has limited fulltime work experience, which may include working on project teams to provide relevant services. With close supervision from project leaders, capable of assisting in data collection, analysis and writing.

Minimum Experience: One year of relevant work experience in business, public policy, economics, political science, communications, planning, technology and policy, math, statistics, engineering, physical science, or related discipline.

Functional Responsibility: Works under close supervision of more senior project staff. Assists with data collection, including obtaining publicly available information and assembling the data into useful forms. May also assist with analysis and writing.

Minimum Education: Bachelors degree in business, public policy, economics, political science, communications, planning, technology and

Administrative Support General Experience: This position requires general experience and capabilities supporting project teams. Capable of working with close supervision

GSA MOBIS GS‐23F‐8182H

to provide support for: typing, copying, meeting scheduling, and similar related activities.

Minimum Experience: Two years of relevant work experience in business, public policy, economics, political science, communications, planning, technology and policy, math, statistics, engineering, physical science, or related discipline.

Functional Responsibility: With close supervision from project leaders, performs a variety of tasks, including typing, copying, meeting scheduling, and related activities in support of a project.

Minimum Education: High School Diploma

Lead Principal Minimum/General Experience: 6 years of relevant work experience in one or more of the following service areas: business administration, public policy, economics, political science, communications, planning, statistics, technology and policy.

Functional Responsibility: Provides leadership in field of expertise, and develops solutions to complex methodological problems. Expertise makes this individual a peer of leading practitioners of his/her discipline within the company. Business development/relationship management is an important responsibility of the Principal. Business development responsibilities typically begin with getting repeat business from current clients and matures into developing business from new clients. Contributes major technical sections of proposals and client deliverables. Experienced Principals are typically responsible for meeting substantial annual business development goals.

Focus: Incumbent serves as technical advisor outside of his/her practice area (example: to other departments, or as a regional resource)

Minimum Education: Masters Degree in business administration, public policy, economics, political

Principals Minimum/General Experience: 5 years of relevant work experience in one or more of the following service areas: business administration, public policy, economics, political science, communications, planning, statistics, technology and policy.

Functional Responsibility: Provides leadership in field of expertise, and develops solutions to complex methodological problems. Expertise makes this individual a peer of leading practitioners of his/her discipline within the company. Contributes major technical sections of proposals and client deliverables. Experienced Principals are typically responsible for meeting substantial annual business development goals.

Focus: Incumbent serves as technical advisor within his/her practice area.

Minimum Education: Masters Degree in business administration, public policy, economics, political

Project Director Minimum/General Experience: 12 years of relevant work experience in one or more of the following service areas: business administration, public policy, economics, political science, communications, planning, statistics, technology and policy.

Functional Responsibility: Sets and meets realistic marketing goals and targets. Designs overall business development plan. Acts as primary quality control for projects and proposals within practice area. Supervises junior staff and identifies their professional development needs. Establishes priorities for current and proposed projects.

Recruits junior staff. Prepares and administers overall budgets. Responsible for coordinating personnel allocation on various projects.

Maintains ongoing contact with existing and potential clients. Focus: On projects of mid‐size scope. Marketing focuses primarily on developing follow‐on work and generating new business leads.

GSA MOBIS GS‐23F‐8182H

Minimum Education: Bachelors Degree in business administration, public policy, economics, political science, communications, planning, statistics, technology and policy, or related discipline.

Senior Associate Minimum/General Experience: 6 years of relevant work experience in one or more of the following service areas: business administration, public policy, economics, political science, communications, planning, statistics, technology and policy.

Functional Responsibility: Works independently under general supervision. Experienced Senior Associates are expected to develop project work in areas of technical competence that will support other staff and make important contributions to sales and marketing efforts. Responsible for a set of project tasks and delegates appropriately.

Structures approach to analysis relating to project issues. Conducts and coordinates analysis. Plans and arranges schedule and budget for a project.

Trains and develops junior staff. Supervises junior staff. Coordinates staff utilization. Develops marketing objectives for current clients. Focus:

Supervises substantive mid‐level project tasks.

Minimum Education: Bachelors Degree in business administration, public policy, economics, political science, communications, planning, Senior Analysts Minimum/General Experience: 8 years of relevant work experience in one or more of the following service areas: business administration, public policy, economics, political science, communications, planning, statistics, technology and policy.

Functional Responsibility: Position requires effective task participation and good writing and communication skills. Incumbents in this position begin working under close supervision and, over time, function with greater independence.

Prepares draft sections of deliverables and proposals. Incorporates review comments into final deliverables. Coordinates progress with other work team members. Performs data collection (survey work, library research, computer research).

May perform computer programming and analysis.

Focus: Technical area of expertise.

Minimum Education: Bachelors Degree in business administration, public policy, economics, political science, communications, planning, Associate Minimum/General Experience: 4 years of relevant work experience in one or more of the following service areas: business administration, public policy, economics, political science, communications, planning, statistics, technology and policy.

Functional Responsibility: Primary requirements for position include a solid technical and/or quantitative background, good writing skills, computer literacy, and good research skills.

Position works under general supervision and requires attention to detail as well as an ability to learn new things quickly. Advanced knowledge in technical area of expertise. May supervise tasks of Research Assistant/Analysts. Constructs analysis on a variety of issues for public and private sector clients. Prepares (with Senior Associate or Project Manager) work plans, analytical approaches, and schedules. Identifies and resolves conflicting problems. Drafts and presents analysis to managers. Focus: Technical area of expertise or quantitative skills.

Minimum Education: Bachelors Degree in business administration, public policy, economics, political science, communications, planning, Analysts Minimum/General Experience: 3 years of relevant work experience in one or more of the following service areas: business administration, public policy, economics, political science, GSA MOBIS GS‐23F‐8182H communications, planning, statistics, technology and policy.

Functional Responsibility: Position requires a solid background in technical area of expertise and/or quantitative skills, effective task participation and good writing and communication skills.

Incumbents in this position begin working under close supervision and, over time, function with greater independence. Prepares draft sections of deliverables and proposals. Incorporates review comments into final deliverables. Coordinates progress with other work team members.

Performs data collection (survey work, library research, computer research). Focus: Technical area or quantitative skills.

Minimum Education: Bachelors Degree in business administration, public policy, economics, political science, communications, planning, Service Support Minimum/General Experience: One year of relevant work experience in business, public policy, economics, political science, communications, planning, technology and policy, math, statistics, engineering, physical science, or related discipline.

Functional Responsibility: This is an entry‐level position primarily involved with the preparation of billings, accounts receivable analysis, accounts payable processing, financial reconciliation analysis and overall administrative support. Billing involves preparation of letter, worksheet invoices and attached documentation if required by contract terms. Accounts receivable analysis and reporting requires interaction with clients and program managers to resolve billing and collection issues.

Financial reconciliation analysis involves assisting project administrators on financial reviews of contract costs. Administrative support involved maintenance of files and data entry.

Minimum Education: Bachelors Degree in business administration, public policy, economics, political science, communications, planning, Junior Analysts Minimum/General Experience: 2 years of relevant work experience in one or more of the following service areas: business administration, public policy, economics, political science, communications, planning, statistics, technology and policy.

Functional Responsibility: Position requires effective task participation and good writing and communication skills. Incumbents in this position begin working under close supervision and, over time, function with greater independence.

Prepares draft sections of deliverables and proposals. Incorporates review comments into final deliverables. Coordinates progress with other work team members. Performs data collection (survey work, library research, computer research).

Focus: General project support work.

Minimum Education: Bachelors Degree in business administration, public policy, economics, political science, communications, planning, Program Manager Minimum/General Experience: 10 years of program management. Demonstrated ability to perform all functions of Senior Analyst/Manager II.

Functional Responsibility: Serves as the project director, charged with the responsibility for development, management, operation, cost, scheduling, and technical performance of the task order activities.