MAS - Experian Reserved Response, Inc. - GS23F0010Y

Federal Supply Service

Authorized Federal Supply Schedule Price List

Federal Supply Group: Professional Services On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage, a menu driven database system.

The internet address for GSA Advantage is: www.gsaadvantage.gov.

Schedule Title:

Multiple Award Schedule Contract Number:

GS-23F-0010Y

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Contract Period:

March 2, 2022 to March 1, 2027 Contractor Name:

Experian Reserved Response, Inc. Address:

475 Anton Blvd. Costa Mesa, CA 92626 Phone Number:

571-969-0953 Fax Number:

949-266-5769 Web site:

http://www.experian.com Contact for contract administration:

Mary Daniels 475 Anton Blvd.

Costa Mesa, CA 92626

661-229-7103 mary.daniels@experian.com Business size: Large Business

Prices Shown Herein are Net (discount deducted)

Date: Modification PS-0046 effective March 2, 2022 Contractor information 1a.

Table of Awarded Special Item Number(s):

541990IPS

Data Breach Response and Identity Protection

1b.

See Pricing Below 1c.

Not Applicable 2.

Maximum Order: $1,000,000.00 3.

Minimum Order: $100.00 4.

Geographic Coverage (delivery Area): Domestic 5.

Point(s) of production (city, county, and state or foreign country):

Experian Reserved Response, Inc.

475 Anton Blvd.

Costa Mesa, California 92626 Orange County

Experian Reserved Response, Inc.

1501 S. Mopac Expressway Austin, TX 78746

6.

Discount from list prices or statement of net price: Government Net Prices (discounts already deducted.)

7.

Quantity discounts: N/A 8.

Prompt payment terms: Net 30

Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions."

9.

Foreign items (list items by country of origin): None

10a.

Time of Delivery (Contractor insert number of days): Specified on the Task Order 10b.

Expedited Delivery: Items available for expedited delivery are noted in this price list Expedited delivery will be as agreed to at the Task Order level 10c.

Overnight and 2-day delivery: Items available for expedited delivery are noted in this price list Expedited delivery will be as agreed to at the Task Order level 10d.

Urgent Requirements: See contract clause I-FSS-140-B. Agencies can contact the contact for contract administration to obtain faster delivery 11.

F.O.B Points(s): Destination 12a.

Ordering Address(es):

Experian Reserved Response, Inc. Attn: Mary Daniels 475 Anton Blvd.

Costa Mesa, CA 92626 Ph: 661-229-7103 Fax: 949-266-5769 Email: mary.daniels@experian.com 12b.

Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13.

Payment address(es):

Experian Reserved Response, Inc.

PO Box 841971 Los Angeles, CA 90084-1971

14.

Warranty provision.: Not applicable 15.

Export Packing Charges (if applicable): Not applicable 16.

Terms and conditions of rental, maintenance, and repair (if applicable): Not applicable 17.

Terms and conditions of installation (if applicable): Not applicable 18a.

Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Not applicable 18b.

Terms and conditions for any other services (if applicable): Not applicable 19.

List of service and distribution points (if applicable): Not applicable 20.

List of participating dealers (if applicable): Not applicable 21.

Preventive maintenance (if applicable): Not applicable 22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): Not applicable 22b.

If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/ . Not Applicable 23.

Data Universal Numbering System (DUNS) number: 117116274 24.

Notification regarding registration in System for Award Management (SAM) database: Registered The rates shown below include the Industrial Funding Fee (IFF) of 0.75%.

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple Award Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS/SCA eligible labor categories. If and / or when the contractor adds SCLS/SCA labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS/SCA matrix identifying the GSA labor category titles, the occupational code, SCLS/SCA labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

All product specific terms and conditions will be included on task order proposals/quotes.

About Experian Gain access to a world of insight As a global leader in information assets and data analytics, Experian® provides governments with unparalleled insight and transparency, empowering them to fulfill their missions. Our industry-leading databases provide agencies with actionable information on more than 215 million consumers and 27 million businesses in the United States.

Experian, powered by the nation’s largest credit bureau, is a leader in helping businesses prepare for a data breach and ensuring their ability to mitigate consumer risk following breach incidents. With more than a decade of experience handling over 30,000 data breaches, Experian has successfully serviced some of the largest and highest-profile data breaches in the U.S. and around the world. For more information, visit http://www.experian.com Experian is the leading global information services company, providing data and analytical tools to clients in more than 65 countries. The company helps organizations to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2019, was $4.8 billion. Experian employs approximately 15,000 people in 40 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; Costa Mesa, California; and São Paulo, Brazil.

For more information, visit www.experianplc.com.

Leverage Experian’s GSA Schedule Experian’s FABS Schedule includes products to innovatively help agencies meet their objectives. By using Experian’s General Services Administration (GSA) Schedule, agencies take advantage of our expertise with GSA Schedule contracting and the benefits of GSA Schedule procurement. Experian’s Professional Services Schedule offers products that make the following more effective:

· Data Breach Response

· Identity Protection Services

TOTAL SOLUTION

Experian Identity Protection 3B Product

(ONLINE ONLY)

Tri-Bureau Credit Report and Monitoring

This Service generates the Individual’s one-time tri-bureau credit report after their successful authentication. The credit monitoring service monitors the Individual’s credit files for all three credit bureaus for key changes and alerts the Individual of those changes.

Experian 1 Bureau Credit Report

This Service generates the Individual’s Experian credit report after their successful authentication and shall be made available to the Individual daily throughout their enrollment in the Identity Protection 3B Product.

VantageScore Tracker

This Service provides Individuals with a month-after-month graph of their Experian credit score. Each month, Individuals will see how their Experian member benefit credit scores change over time, along with score factors that provide insight into what events may have caused the changes.

Score Simulator

An interactive web-based score simulator tool that Individuals can use to ascertain how certain actions will potentially impact their Experian credit score.

Experian Real Time Authorization Notifications

This Service provides near real time notifications to an Individual when personal information is used for new applications or identity authorizations/validations via Experian’s PreciseID identity authorization system.

Experian Real Time Credit Inquiry Notifications

This Service provides near real time notifications to an Individual when key hard inquiries are detected in a credit file.

Credit Limit, Utilization & Balance Notifications

This Service provides notifications to an Individual when credit card limits, utilization, and balances change within certain parameters as reported in the Experian credit file.

Financial Account Takeover

This Service monitors for certain activity in demand deposit accounts (DDA), such as:

· DDA Monitoring: New deposit account applications

· DDA Monitoring: New deposit account opened

· DDA Monitoring: Changes made to deposit account holder’s personal information

· DDA Monitoring: New signers added to account

When questionable activity is detected, this Service alerts the Individual of the activity. Each Individual must pass Credit Authentication before the Individual may access his or her alerts.

Internet Surveillance

Experian’s proprietary Internet surveillance technology monitors internet activity for the trading and/or selling of an Individual’s personal information. The Internet surveillance searches networks, chat rooms, thousands of websites and millions of data points worldwide for stolen identity credentials, finding Individual data regardless of nationality or location.

When compromised data is identified, bots are triggered to grab full identity strings. This unique data is then collected and stored by Experian. Once a match with an Individual is found, Experian delivers to the Individual an alert of the matched elements or identity string.

Change of Address (COA)

This Service reports and monitors if an enrolled Individual’s mail has been redirected through the United States Postal Service (USPS). The match is based on the Individual’s First Name, Last Name, Address, City, State, Zip Code and Date of Birth.

Court Records

This Service searches criminal and court records to determine if the Individual’s identity has been used by any unauthorized users. This Service matches on the Individual’s First Name, Last Name and Date of Birth. When a match occurs, Experian sends an alert notifying the Individual of a change, and the details in the report are made available.

Child Monitoring

This Service provides child identity protection services for up to ten (10) children of an Individual. A child is defined as a minor under the age of 18. ERR will allow a parent or legal guardian, as the adult Individual, to provide their child’s information to protect the child from identity theft.

Child Monitoring is comprised of one or both of the following:

· Internet Surveillance

· Social Security Number Trace

In order to receive the details on a child’s monitored information, the legal guardian must prove guardianship. Passing the one-time guardianship process is contingent on the guardian supplying a federal or court produced document proving such relationship.

The legal guardian will receive an active child’s reports, alerts and notifications. A child is no longer considered a minor when the child reaches his or her eighteenth (18th) birthday and is no longer eligible for monitoring services provided by the Child Monitoring Service.

Full-Service Identity Restoration

This service includes the assignment of a certified Identity Theft Restoration Specialist to work on behalf of the Individual. The Identity Restoration Specialist obtains a Limited Power of Attorney from the Individual allowing the Restoration Specialist to work on behalf of the Individual to investigate alerts, dispute fraudulent events, and return the Individual to a pre-theft status.

Lost Wallet

This Service provides Individual protection for personally identifiable information that has been compromised. These Services include:

· Protection for credit cards, debit/ATM cards, checkbooks, driver’s licenses, Social Security cards, insurance cards, passports, military identification cards, traveler’s checks and Medicare/Medicaid identification

· Support from restoration specialists in canceling and reissuing documents due to lost or stolen wallet or identity documents and information compromised outside of the lost wallet event

· Web-based interface to submit, access, and store in a data repository such information as card numbers, license numbers, account numbers, etc.

Non-Credit or “Pay-Day” Loan

This Service alerts Individuals when no credit check and/or payday loans have been acquired using their Social Security Number. When a match is found, the Service sends an alert to the Individual and the details are made available via a report.

Social Security Number Trace This Service provides a report of all names, aliases and addresses associated with an Individual’s Social Security Number. Detection of both synthetic identity fraud and true name identity fraud is included in the report as well as a mapped view providing the Individual with a location of all identities.

Sex Offender

This Service leverages registries from all 50 states plus Washington D.C., Puerto Rico, and Guam to identify and monitor registered sex offenders living in close proximity to the Individual. Alert notifications and reports are also enabled to detect when a registered sex offender registers under a different name but uses the Individual’s address.

Identity Theft Insurance (U.S. Residents)

Identity Theft Insurance provides reimbursement for Individuals residing in the United States for certain ancillary expenses associated with restoring their identity should they become a victim of identity theft after such Individual is properly enrolled. Experian has been issued a policy that covers eligible expenses for up to $5,000,000 and $500k stolen funds coverage, with no deductible, from an A.M. Best “A-rated” carrier, subject to the terms, limits and/or exclusions of the policy. The insurance policy issued to Experian will reimburse the Individual for certain reimbursable expenses in accordance with the policy’s terms. Individuals must make claims for reimbursement in accordance with the terms and condition of the policy, which claims procedure and other delivery requirements will be mutually agreed to by the parties and conducted in accordance with the terms of the policy and applicable state insurance law and regulations. Identity Theft Insurance may not be sold as a stand-alone Service, nor may the Identity Theft Insurance comprise the majority of any Service bundle.

Standard Printing & Mailing of Notification Letters. Experian will provide a one-time printing and mailing Service through use of Experian’s third-party printing vendor, (the “Print Vendor”). The standard mailings are for a two-page, double sided black and white letter sent by the USPS normal bulk mail delivery service (i.e., inclusive of postage).

24/7 90 Day Enhanced Customer Care (FAQ Call Center). These services are described as responding to Individual FAQ type queries via customized scripting provided by Client (with such scripting accepted in writing by Experian). The appropriate toll-free number to reach an Enhanced Call Center Services location will typically be presented to Individuals as part of the Notification Letter, along with a clear, brief description of what the Enhanced Call Center Services entail.

Experian Identity Protection 1B Product

(ONLINE ONLY)

Experian 1 Bureau Credit Report and Monitoring

This Service generates the Individual’s Experian credit report after their successful authentication and then shall be made available to the Individual daily throughout their enrollment in the Identity Protection 1B Product. The credit monitoring service monitors the Individual’s credit files for key changes and alerts the Individual of those changes.

VantageScore Tracker

This Service provides Individuals with a month-after-month graph of their Experian credit score. Each month, Individuals will see how their Experian member benefit credit scores change over time, along with score factors that provide insight into what events may have caused the changes.

Score Simulator

An interactive web-based score simulator tool that Individuals can use to ascertain how certain actions will potentially impact their Experian credit score.

Experian Real Time Authorization Notifications

This Service provides near real time notifications to an Individual when personal information is used for new applications or identity authorizations/validations via Experian’s PreciseID identity authorization system.

Experian Real Time Credit Inquiry Notifications

This Service provides near real time notifications to an Individual when key hard inquiries are detected in a credit file.

Credit Limit, Utilization & Balance Notifications

This Service provides notifications to an Individual when credit card limits, utilization, and balances change within certain parameters as reported in the Experian credit file.

Financial Account Takeover

This Service monitors for certain activity in demand deposit accounts (DDA), such as:

· DDA Monitoring: New deposit account applications

· DDA Monitoring: New deposit account opened

· DDA Monitoring: Changes made to deposit account holder’s personal information

· DDA Monitoring: New signers added to account

When questionable activity is detected, this Service alerts the Individual of the activity. Each Individual must pass Credit Authentication before the Individual may access his or her alerts.

Internet Surveillance

Experian’s proprietary Internet surveillance technology monitors internet activity for the trading and/or selling of an Individual’s personal information. The Internet surveillance searches networks, chat rooms, thousands of websites and millions of data points worldwide for stolen identity credentials, finding Individual data regardless of nationality or location.

When compromised data is identified, bots are triggered to grab full identity strings. This unique data is then collected and stored by Experian. Once a match with an Individual is found, Experian delivers to the Individual an alert of the matched elements or identity string.

Change of Address (COA)

This Service reports and monitors if an enrolled Individual’s mail has been redirected through the United States Postal Service (USPS). The match is based on the Individual’s First Name, Last Name, Address, City, State, Zip Code and Date of Birth.

Court Records

This Service searches criminal and court records to determine if the Individual’s identity has been used by any unauthorized users. This Service matches on the Individual’s First Name, Last Name and Date of Birth. When a match occurs, Experian sends an alert notifying the Individual of a change, and the details in the report are made available.

Child Monitoring

This Service provides child identity protection services for up to ten (10) children of an Individual. A child is defined as a minor under the age of 18. ERR will allow a parent or legal guardian, as the adult Individual, to provide their child’s information to protect the child from identity theft.

Child Monitoring is comprised of one or both of the following:

· Internet Surveillance

· Social Security Number Trace

In order to receive the details on a child’s monitored information, the legal guardian must prove guardianship. Passing the one-time guardianship process is contingent on the guardian supplying a federal or court produced document proving such relationship.

The legal guardian will receive an active child’s reports, alerts and notifications. A child is no longer considered a minor when the child reaches his or her eighteenth (18th) birthday and is no longer eligible for monitoring services provided by the Child Monitoring Service.

Full-Service Identity Restoration

This service includes the assignment of a certified Identity Theft Restoration Specialist to work on behalf of the Individual. The Identity Restoration Specialist obtains a Limited Power of Attorney from the Individual allowing the Restoration Specialist to work on behalf of the Individual to investigate alerts, dispute fraudulent events, and return the Individual to a pre-theft status.

Lost Wallet

This Service provides Individual protection for personally identifiable information that has been compromised. These Services include:

· Protection for credit cards, debit/ATM cards, checkbooks, driver’s licenses, Social Security cards, insurance cards, passports, military identification cards, traveler’s checks and Medicare/Medicaid identification

· Support from restoration specialists in canceling and reissuing documents due to lost or stolen wallet or identity documents and information compromised outside of the lost wallet event

· Web-based interface to submit, access, and store in a data repository such information as card numbers, license numbers, account numbers, etc.

Non-Credit or “Pay-Day” Loan

This Service alerts Individuals when no credit check and/or payday loans have been acquired using their Social Security Number. When a match is found, the Service sends an alert to the Individual and the details are made available via a report.

Social Security Number Trace This Service provides a report of all names, aliases and addresses associated with an Individual’s Social Security Number. Detection of both synthetic identity fraud and true name identity fraud is included in the report as well as a mapped view providing the Individual with a location of all identities.

Sex Offender

This Service leverages registries from all 50 states plus Washington D.C., Puerto Rico, and Guam to identify and monitor registered sex offenders living in close proximity to the Individual. Alert notifications and reports are also enabled to detect when a registered sex offender registers under a different name but uses the Individual’s address.

Identity Theft Insurance (U.S. Residents)

Identity Theft Insurance provides reimbursement for Individuals residing in the United States for certain ancillary expenses associated with restoring their identity should they become a victim of identity theft after such Individual is properly enrolled. Experian has been issued a policy that covers eligible expenses for up to $5,000,000 and $500k stolen funds coverage, with no deductible, from an A.M. Best “A-rated” carrier, subject to the terms, limits and/or exclusions of the policy. The insurance policy issued to Experian will reimburse the Individual for certain reimbursable expenses in accordance with the policy’s terms. Individuals must make claims for reimbursement in accordance with the terms and condition of the policy, which claims procedure and other delivery requirements will be mutually agreed to by the parties and conducted in accordance with the terms of the policy and applicable state insurance law and regulations. Identity Theft Insurance may not be sold as a stand-alone Service, nor may the Identity Theft Insurance comprise the majority of any Service bundle.

Standard Printing & Mailing of Notification Letters. Experian will provide a one-time printing and mailing Service through use of Experian’s third-party printing vendor, (the “Print Vendor”). The standard mailings are for a two-page, double sided black and white letter sent by the USPS normal bulk mail delivery service (i.e., inclusive of postage).

24/7 90 Day Enhanced Customer Care (FAQ Call Center). These services are described as responding to Individual FAQ type queries via customized scripting provided by Client (with such scripting accepted in writing by Experian). The appropriate toll-free number to reach an Enhanced Call Center Services location will typically be presented to Individuals as part of the Notification Letter, along with a clear, brief description of what the Enhanced Call Center Services entail.

ADDITIONAL SERVICES

Experian Identity Protection 3B Product

(OFFLINE ONLY)

Tri-Bureau Credit Report and Monitoring

This Service generates the Individual’s one-time tri-bureau credit report after their successful authentication. The credit monitoring service monitors the Individual’s credit files for all three credit bureaus for key changes and alerts the Individual of those changes.

Experian 1 Bureau Credit Report

This Service generates the Individual’s Experian credit report after their successful authentication and shall be made available to the Individual quarterly throughout their enrollment in the Experian Identity Protection 3B Product.

Internet Surveillance

Experian’s proprietary Internet surveillance technology monitors internet activity for the trading and/or selling of an Individual’s personal information. The Internet surveillance searches networks, chat rooms, thousands of websites and millions of data points worldwide for stolen identity credentials, finding Individual data regardless of nationality or location.

When compromised data is identified, bots are triggered to grab full identity strings. This unique data is then collected and stored by Experian. Once a match with an Individual is found, Experian delivers to the Individual an alert of the matched elements or identity string.

Child Monitoring

This Service provides child identity protection services for up to ten (10) children of an Individual. A child is defined as a minor under the age of 18. ERR will allow a parent or legal guardian, as the adult Individual, to provide their child’s information to protect the child from identity theft.

Child Monitoring is comprised of one or both of the following:

· Internet Surveillance

· Social Security Number Trace

In order to receive the details on a child’s monitored information, the legal guardian must prove guardianship. Passing the one-time guardianship process is contingent on the guardian supplying a federal or court produced document proving such relationship.

The legal guardian will receive an active child’s reports, alerts and notifications. A child is no longer considered a minor when the child reaches his or her eighteenth (18th) birthday and is no longer eligible for monitoring services provided by the Child Monitoring Service.

Full-Service Identity Restoration

This service includes the assignment of a certified Identity Theft Restoration Specialist to work on behalf of the Individual. The Identity Restoration Specialist obtains a Limited Power of Attorney from the Individual allowing the Restoration Specialist to work on behalf of the Individual to investigate alerts, dispute fraudulent events, and return the Individual to a pre-theft status.

Lost Wallet

This Service provides Individual protection for personally identifiable information that has been compromised. These Services include:

· Protection for credit cards, debit/ATM cards, checkbooks, driver’s licenses, Social Security cards, insurance cards, passports, military identification cards, traveler’s checks and Medicare/Medicaid identification

· Support from restoration specialists in canceling and reissuing documents due to lost or stolen wallet or identity documents and information compromised outside of the lost wallet event

· Web-based interface to submit, access, and store in a data repository such information as card numbers, license numbers, account numbers, etc.

Social Security Number Trace This Service provides a report of all names, aliases and addresses associated with an Individual’s Social Security Number. Detection of both synthetic identity fraud and true name identity fraud is included in the report as well as a mapped view providing the Individual with a location of all identities.

Identity Theft Insurance (U.S. Residents)

Identity Theft Insurance provides reimbursement for Individuals residing in the United States for certain ancillary expenses associated with restoring their identity should they become a victim of identity theft after such Individual is properly enrolled. Experian has been issued a policy that covers eligible expenses for up to $5,000,000 and $500k stolen funds coverage, with no deductible, from an A.M. Best “A-rated” carrier, subject to the terms, limits and/or exclusions of the policy. The insurance policy issued to Experian will reimburse the Individual for certain reimbursable expenses in accordance with the policy’s terms. Individuals must make claims for reimbursement in accordance with the terms and condition of the policy, which claims procedure and other delivery requirements will be mutually agreed to by the parties and conducted in accordance with the terms of the policy and applicable state insurance law and regulations. Identity Theft Insurance may not be sold as a stand-alone Service, nor may the Identity Theft Insurance comprise the majority of any Service bundle.

Standard Printing & Mailing of Notification Letters. Experian will provide a one-time printing and mailing Service through use of Experian’s third-party printing vendor, (the “Print Vendor”). The standard mailings are for a two-page, double sided black and white letter sent by the USPS normal bulk mail delivery service (i.e., inclusive of postage).

24/7 90 Day Enhanced Customer Care (FAQ Call Center). These services are described as responding to Individual FAQ type queries via customized scripting provided by Client (with such scripting accepted in writing by Experian). The appropriate toll-free number to reach an Enhanced Call Center Services location will typically be presented to Individuals as part of the Notification Letter, along with a clear, brief description of what the Enhanced Call Center Services entail.