Federal Supply Schedule GS21F045AA

© Lutron Services Co., Inc. 2013; Revision: July 30, 2013

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

Schedule 03FAC; Facilities Maintenance and Management Standard Industry Group: 8744 SIN: 811 004; Electrical, and All Utility Services Contract number: GS-21F-045AA

DUNS: 82-977-7999

CAGE code: 6HTR8

EIN/TIN: 66-0490717

Contract period: December 10, 2012 – December 9, 2017

Lutron Services Co., Inc.

7200 Suter Road Coopersburg, PA 18036

Tel: 800-523-9466 (follow prompts to “Field Service”)

Fax: 610.282.0298

Email: LSCScheduling@Lutron.com

Contractor’s internet address/web site: www.Lutron.com/Service Business size: Large Business Concern

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SIN: 811 004 Electrical, and all Utility Services limited to Facility Maintenance.

1. Day and ½ Day onsite service

2. Technology Support Plan (TSP)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract:

Consecutive Full Day of Service (during business hours) $957.18 http://www.lutron.com/Service�

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. Not applicable

2. Maximum order. $1,000,000.00

3. Minimum order. $100.00

4. Geographic coverage (delivery area). 50 United States.

5. Point(s) of production (city, county, and State or foreign country). Services are provided at ordering agency facility.

6. Discount from list, prices or statement of net price. All prices are NET (discount deducted).

7. Quantity discounts. Determined at the task order level.

8. Prompt payment terms. None

9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold: Government purchase cards are accepted in full.

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold: Government purchase cards are accepted in full.

10. Foreign items: Not applicable

11a. Time of delivery: Determined at the task order level—contact Lutron Services Co., Inc. for scheduling.

11b. Expedited Delivery: Services are available for expedited delivery—contact Lutron Services Co., Inc.

for scheduling.

11c. Overnight and 2-day delivery: Services are available for expedited delivery—contact Lutron Services Co., Inc. for scheduling.

11d. Urgent Requirements: Services are available for expedited delivery—contact Lutron Services Co., Inc. for scheduling.

12. F.O.B. point(s): Services are provided at ordering agency facility.

13a. Ordering address:

Lutron Services Co., Inc.

7200 Suter Road Coopersburg, PA 18036

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPAs) are found in Federal Acquisition Regulation (FAR) 8.405-3. A sample BPA can be found at the GSA Schedule homepage (www.gsa.gov/schedules).

14. Payment address:

To be used only for payments (bank lock-box); use Coopersburg address for all other correspondence.

Lutron Services Co., Inc.

PO Box 644396 Pittsburgh, PA 15264

15. Warranty provision. Standard commercial warranty applies.

16. Export packing charges: Not applicable

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level). Government purchase cards are accepted in full.

18. Terms and conditions of rental, maintenance, and repair: See the Technology Support Plan template for terms and conditions.

19. Terms and conditions of installation: See the Technology Support Plan template for terms and conditions.

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices: See the Technology Support Plan template for terms and conditions.

20a. Terms and conditions for any other services: Not Applicable

21. List of service and distribution points: Services are provided at ordering agency facility.

22. List of participating dealers: Not Applicable

23. Preventive maintenance: See the Technology Support Plan template for terms and conditions.

24a. Special attributes such as environmental attributes: Not Applicable

24b. Section 508 compliance Information: Not Applicable

25. Data Universal Number System (DUNS) number: 82-977-7999

26. Notification regarding registration in System for Award Management – SAM (formerly Central Contractor Registration (CCR) database): Registered

Day and ½ Day onsite service

The ordering agency customer may choose to have the Field Service Technician perform any combination of the following:

• If lighting preferences or space utilization have changed, a Field Service Technician can visit your site to reprogram the lighting to your request.

• System Optimization; Optimize your current lighting control system to get the best performance for your project.

• Product demonstration and instruction: provide new staff members insight to maximizing the features and benefits of the lighting control system; demonstrate lighting controls system capabilities and options.

• Scheduled and Preventive Maintenance: To keep your lighting control system working at optimal performance, we offer scheduled and preventive maintenance.

• System Diagnosis: If you have a system problem that you're unable to resolve, you can request a visit by a Field Service Technician to diagnose and resolve the issue.

• Startup: Newly fitted-out space may be added to the lighting control system for centralized building management.

SERVICE

GSA Price

GSA Advantage!

Part Number

During Business Hours $1,531.49 GSA-FULWDYBH-FST After Business Hours $1,818.64 GSA-FULWDYAH-FST During Business Hours $1,091.18 GSA-HLFWDYBH-FST After Business Hours $1,445.34 GSA-HLFWDYAH-FST During Business Hours $957.18 GSA-CNSWDYBH-FST After Business Hours $1,244.33 GSA-CNSWDYAH-FST

During Business Hours $1,722.92 GSA-FULWDYBH-72 After Business Hours $1,895.21 GSA-FULWDYAH-72 During Business Hours $1,330.48 GSA-HLFWDYBH-72 After Business Hours $1,463.53 GSA-HLFWDYAH-72 During Business Hours $1,148.61 GSA-CNSWDYBH-72 After Business Hours $1,263.48 GSA-CNSWDYAH-72

During Business Hours $1,914.36 GSA-FULWDYBH-24 After Business Hours $2,105.79 GSA-FULWDYAH-24 During Business Hours After Business Hours During Business Hours $1,340.05 GSA-CNSWDYBH-24 After Business Hours $1,531.49 GSA-CNSWDYAH-24

During Business Hours $1,722.92 GSA-FULWNDBH-FST After Business Hours $2,067.51 GSA-FULWNDAH-FST During Business Hours $1,330.48 GSA-HLFWNDBH-FST After Business Hours $1,596.57 GSA-HLFWNDAH-FST During Business Hours $1,148.61 GSA-CNSWNDBH-FST After Business Hours $1,378.34 GSA-CNSWNDAH-FST

During Business Hours $2,010.08 GSA-FULWNDBH-72 After Business Hours $2,129.72 GSA-FULWNDAH-72 During Business Hours $1,560.20 GSA-HLFWNDBH-72 After Business Hours $1,698.99 GSA-HLFWNDAH-72 During Business Hours $1,244.33 GSA-CNSWNDBH-72 After Business Hours $1,340.05 GSA-CNSWNDAH-72

During Business Hours $2,392.95 GSA-FULWNDBH-24 After Business Hours $2,584.38 GSA-FULWNDAH-24 During Business Hours After Business Hours During Business Hours $1,531.49 GSA-CNSWNDBH-24 After Business Hours $1,655.92 GSA-CNSWNDAH-24

72-HOUR RESPONSE

24-HOUR RESPONSE

REGULAR RESPONSE

D ay a nd

/2

D ay

O n

S ite

S er vi ce

Full Day

Full Day

Full Day

Half Day

Each Additional Consecutive Full Day

Full Day

72-HOUR RESPONSE

24-HOUR RESPONSE

WEEKEND

REGULAR RESPONSE

Full Day

Half Day

Each Additional Consecutive Full Day

Half Day

Each Additional Consecutive Full Day

Full Day

Half Day

Each Additional Consecutive Full Day

Half Day

Each Additional Consecutive Full Day

WEEKDAY

Each Additional Consecutive Full Day

Half Day

Day and ½ Day Onsite Service

Quotation Process:

• Contact LSC for quotation LSCScheduling@Lutron.com

• Pricing is based on desired services; Lutron Services

Company will provide expected quantity of Day and/or ½ Day Onsite service required.

• Provide Lutron job number(s) (if available).

Ordering Agency places order by issuing SF1449

(or similar)

SF1449 (or similar form)

Based on services desired, ordering agency will be provided with onsite part numbers and quantities to be ordered via SF1449 (or similar).

Ordering Agency forwards SF1449 to: LSCScheduling@Lutron.com.

Upon completion of the service, ordering agency is invoiced.

NOTE: Payment by check, ACH, or P-card. Ordering Agency may pay with P-card by calling Lutron Services (please have invoice # available when calling).

Technology Support Plan (TSP)

Pricing is based on the value of the installed system to be covered, the response time requested (Silver, Gold, Platinum), and any additional services requested. A customer may renew annually with no annual escalation fees (duration of fixed price renewal option will be indicated on Technology Support Plan order form).

Contact Lutron Services Co., Inc. for pricing.

Technology Support Plan Level:

Silver Gold Platinum

24 X 7 Technical Phone Support X X X

100% Parts and 100% LSC Diagnostic Labor X X X

Remote Diagnostics (for applicable systems) X X X

Annual Preventive Maintenance Site Visit X X

As-Available Response Time X

72 hour Response Time X

24 hour Response Time X

(plan summary; see Technology Support Plan for coverage details)

Technology Support Plan (TSP)

Quotation Process:

• Contact LSC for quotation

LSCScheduling@Lutron.com

• Pricing is based on the value of the system to be covered, the response time requested (Silver, Gold, Platinum), and any additional services requested.

• Provide Lutron job number(s) (if available).

Ordering Agency chooses level of service (Gold, Silver, Platinum), and onsite preventive maintenance days

(if any)

Ordering & Payment Process:

Ordering Agency:

• Completes and signs the Technology

Support Plan (TSP) order form (template attached pages 9, 10, 11);

Lutron Services will provide a partially filled-in form to the ordering agency.

• issues SF1449 (or similar) o completes SCHEDULE OF

SERVICES

o Example Text:

TSP Gold Level for GSA Region 5 Headquarters; 230 S. Dearborn Chicago , IL 60604; Lutron job numbers 23125,25158.

• Forwards completed SF1449 and completed/signed TSP form to LSCScheduling@Lutron.com.

• Ordering Agency is invoiced; monthly or quarterly payments required; paid by check, ACH, or P-card.

mailto:LSCScheduling@Lutron.com�

Technology Support Plan Terms and Conditions(terms of awarded GSA Schedules contract GS-21F-045AA control):

1. Silver Plan COVERS:

Onsite service to troubleshoot and diagnose the Lighting Control System (“LCS”) manufactured by Lutron Electronics Co., Inc. (“Lutron”) LCS replacement parts and Lutron ballasts/LED drivers; new or rebuilt, at the option of Lutron Services Co., Inc. (“LSC”).

Remote Diagnostics (available for applicable LCS systems) 24x7 technical phone support, excluding LSC holidays.

Parts coverage for LCS greater than 10 years old will be on a return and refurbish basis only.

Onsite coverage hours are 8:00am-5:00pm Monday through Friday excluding Lutron holidays. Travel costs incurred by LSC are included.

Support at Customers request outside normal business hours, will be billable at LSC’s then-current rates and minimum charges for overtime hours. Response time: LSC services scheduled on an as available basis.

b. Gold Plan COVERS:

Silver Plan, PLUS: annual scheduled preventive maintenance site visit which can include onsite LCS Customer training, minor LCS reprogramming, and LCS system optimization.

72-hour response time for remote or onsite service for LCS troubleshooting and diagnosis.

c. Platinum Plan COVERS:

Gold Plan, PLUS: 24-hour response time for remote or onsite service for LCS troubleshooting and diagnosis.

d. Window Shade Solution COVERS:

(Optional coverage; available to Gold and Platinum Plans)

Customer may include applicable Window Shade Solution (“WSS”) support to be performed during the annual scheduled preventive maintenance visit. WSS coverage will include the following:

Confirmation of shade zone configurations.

Verification of shade motor limits and addresses.

Visual inspection of shade hardware and fabrics.

WSS troubleshooting and diagnosis.

WSS replacement parts new or rebuilt, at LSC’s option (excludes fabric).

WSS operation Customer training.

2. Service Procedures To schedule a visit, call 800-523-9466 and follow prompts to be connected to LSC Field Service Scheduling.

LSC representatives will perform service in compliance with security and safety instructions provided by Customer. LSC will provide a certificate of insurance upon request of Customer.

Customer agrees that all LSC service must be done in compliance with LSC’s safety procedures, which may include temporarily disabling or de-energizing the LCS and other equipment connected to the LCS.

LSC will respect the Customer’s confidentiality and will utilize job-specific information only as needed to complete the service visit.

3. This Technology Support Plan DOES NOT COVER:

Labor costs to remove and reinstall components, fixtures, window shades, ballasts/LED drivers, and/or line voltage electrical equipment.

Services requiring a licensed electrician or electrical contractor.

Non-Lutron components and equipment to include: lamps, non-Lutron ballasts/LED drivers, sockets, fixtures, fixture wiring between ballasts and lamps, building wiring between LCS elements, audio-visual equipment, non-Lutron timeclocks and sensors, and local area networks.

Computers, associated equipment, and software; backup of the Customer’s LCS database.

Customer activities related to providing a virtual private network or secured internet connection for remote access in support of remote programming and diagnosis by LSC; absence of such remote access prohibits remote access and related LSC support.

Shade fabric of the WSS.

Damage or malfunctions diagnosed by LSC as due to abuse, misuse, or accident, such as: use of incorrect line voltage, fuses or protection devices; failure to follow operating and maintenance instructions provided by Lutron or LSC; failure to comply with national or local electrical codes; unauthorized repairs/adjustments; vandalism or theft; fire, water damage, flood, “Acts of God”, or other problems beyond LSC’s control.

Repairs or adjustments to Lutron LCS required as a result of (i) malfunctions caused by non-Lutron supplied equipment, (ii) software that is connected to or used with the LCS, or (iii) programming changes made by anyone other than LSC or approved LSC Authorized Service Center agent.

4. Warranties LSC will refund to the Customer the total Technology Support Plan annual payment if LSC is unable to resolve a covered problem within five (5) support visits.

LSC makes no warranty, either express or implied, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose. LSC makes no warranty that the LCS will perform uninterrupted, timely, complete or error-free.