MAS - Customer Value Systems International LIMITED Partnership - GS10F078CA

Multiple Award Schedule (MAS) GSA Contract GS10F078CA

Multiple Award Schedule (MAS) GSA Contract GS10F078CA

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!™, a menu-driven database system. The INTERNET address for GSA Advantage!™ is: http://www.GSAAdvantage.gov.

Schedule for – Multiple Award Schedule (MAS) Industrial Category: Professional Services Contract Number: GS10F078CA For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov Contract Period: 22 Apr 2020, effective through 21 Apr 2025 Modification #PA-0014 effective June 10, 2020 Contractor:

Customer Value Systems International Limited Partn

6134 Queenswood Ln Ste 200

Houston, TX 77008 6341 Business Size:

Small Business Telephone:

(713) 647-9297 Extension:

FAX Number:

(713) 647-9297 Web Site:

www.customervaluesystems.com E-mail:

b.wilson@sbcglobal.net Contract Administration:

John B. Wilson Table Of Contents

1GENERAL SERVICES ADMINISTRATION

Company and Services Overview

CUSTOMER INFORMATION:

Labor Category Descriptions:

Pricing for Other Direct Costs (ODC) ODC Descriptions:

Company and Services Overview Customer Value Systems International, LP (CVS) was established in 1994 and is located in Houston, Texas. We are a global provider of best-in-breed research and consulting services across a range of client needs, industries and population segments, including both government and commercial accounts globally. CVS fits the designation of Small Business, as defined by the US Small Business Administration.

CVS is a worldwide research firm specializing in advanced strategic research and consulting on various population attitudes and behaviors. Its goal is to help clients better understand their audiences, evaluate methodologies, population needs and opinions, and develop strategies and policy plans to serve core constituents. Many of these studies involve measuring the impact of trends and program changes on constituent attitudes and behavior.

Services cover an array of core specialized consulting and research practice areas including:

· Survey research design and execution;

· Probability sampling design;

· Primary field research and data collection;

· Evaluation of research approaches and methodologies using advanced modeling;

· Tracking and time series modeling;

· Econometrics and estimation modeling;

· Decision modeling and trade-off studies;

· Simulations and other relevant testing methods used for quantitative analysis of population data.

Examples of project applications from services commonly provided include:

· Tracking public opinions about upcoming legislation, attitudes or media events impact;

· Communications testing such as advertising campaign evaluation or brand tracking;

· Program evaluation and effectiveness monitoring;

· Policy impact assessment and concept evaluations;

· Return on Investment (ROI) assessment of programs, policies and impact in relation to spending;

· Analysis of methodologies and simulations of program or policy changes;

· Strategic sourcing of specialized subject matter experts from Academic/Commercial for consulting;

· Population segmentation to improve response rates, campaigns or targeting strategies;

· Monitoring of social media campaigns and evaluation of impact on public opinions.

Qualitative research methodologies include techniques such as focus groups (in-person and online), cognitive testing, individual interviews (IDIs), ideation sessions, online communities, social media monitoring, ethnographies and related observational designs. CVS also has capabilities in a variety of survey and data collection tools, CATI and CAPI survey tools and audit programs, database design and modeling, queries and coding of data from a variety of sources and formats, and utilization of advanced statistical analysis software such as SAS, SPSS and others.

CUSTOMER INFORMATION:

1a.

Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

OLMRC

Order-Level Materials (OLMs)

1b.

Lowest priced model number and price for each SIN: (See pricing on following pages) 1c.

Hourly Rates: (See pricing on following pages) 2.

Maximum Order: $1,000,000.00 3.

Minimum Order: $100.00 4.

Geographic Coverage (delivery Area): Domestic 5.

Point(s) of production (city, county, and state or foreign country): Same as company address 6.

Discount from list prices or statement of net price: Prices shown on following pages are net with all discounts deducted. See Below.

7.

Quantity discounts: 1% for orders over $100,000 8.

Prompt payment terms: Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions 9.

Foreign items (list items by country of origin): None

10a.

Time of Delivery: TBD: Specified on the Task Order 10b.

Expedited Delivery. Items available for expedited delivery are noted in this price list. Contact Contractor 10c.

Overnight and 2-day delivery. The schedule customer may contact the Contractor for rates for overnight and 2-day delivery: Contact Contractor 10d.

Urgent Requirements. The schedule customer may contact the Contractor’s representative to effect a faster delivery: Contact Contractor 11.

F.O.B Points(s): Destination 12a.

Ordering Address(es): Same as Contractor 12b.

Ordering procedures: For supplies and services, the ordering procedures are found in Federal Acquisition Regulation (FAR) 8.405-3" in Customer Information Item 12b per I-FSS-600.

13.

Payment address(es): Same as company address 14.

Warranty provision.: Contractor’s standard commercial warranty.

15.

Export Packing Charges (if applicable): Not Applicable 16.

Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable 17.

Terms and conditions of installation (if applicable): Not Applicable 18a.

Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Not Applicable 18b.

Terms and conditions for any other services (if applicable): Not Applicable 19.

List of service and distribution points (if applicable): Not Applicable 20.

List of participating dealers (if applicable): Not Applicable 21.

Preventive maintenance (if applicable): Not Applicable 22a.

Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants) (if applicable): Not Applicable 22b.

508 Compliance: Customer Value Systems offers capabilities in Section 508 Compliance, and these credentials can be provided upon request. The EIT standards can be found at: www.Section508.gov/.

23.

Data Universal Numbering System (DUNS) number: 809386969 24.

Notification regarding registration in System for Award Management (SAM) database: Registered 25.

Price List:

The rates shown below include the Industrial Funding Fee (IFF) of 0.75%.

SIN(s)

Labor Category Descriptions:

Pricing for Other Direct Costs (ODC) Below is the pricing for the Other Direct Cost (ODCs) awarded under the SIN 541910. Other Direct Costs (ODCs) are established at ceiling prices and may only be adjusted via further modification to the contract. ODCs are invoiced at cost plus markup and IFF of 0.75%.

ODC Descriptions:

Research Services

The research services are comprised of the following services and work under this contract –

· Survey research services such as studies conducted by telephone, in-person, web surveys, mail survey or other forms of survey research;

· Other services related to surveys would include

· sample sources and sample purchase,

· segmentation data acquisition and append,

· survey software licenses,

· software for data analysis and modeling,

· analytical services and reporting services

· presentation development,

· trend analysis,

· coding of survey responses,

· documentation of the survey process and

· other operational work such as call center management.

· A separate class of services are qualitative studies such as:

· focus groups,

· individual interviews,

· cognitive interviewing,

· ethnographies or immersive research,

· participant observation and

· other qualitative research services;

· support services for qualitative studies include:

· facility rental,

· video and audio recording of meetings,

· respondent and/or client food during sessions,

· respondent incentives,

· video editing,

· equipment rental,

· website hosting,

· remote streaming video services,

· language translation,

· manual and automated transcription services and software,

· cloud storage of audio and video content from interviews/sessions,

· simultaneous translation services and

· other services related to the hosting and facilitation of meetings and conduct of group sessions.

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS) is applicable to this contract as it applies to the entire Multiple Award (MAS) Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and / or when the contractor adds SCLS labor categories / employees to the contract through the modification process, the contractor must inform the Contracting Officer and establish an SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number.