MAS - Cognosante, LLC - GS10F0579N

General Services Administration (GSA) Federal Supply Schedule (FSS)

Federal Supply Group: Professional Services

Multiple Award Schedule (MAS)

Contract Number: GS-10F-0579N

Contract Period: September 8, 2013 – September 7, 2023

Cognosante, LLC 3110 Fairview Park Drive, Suite 800

Falls Church, VA 22042

Michael Quinlan

Senior Contracts Administrator Email: michael.quinlan@cognosnate.com

Phone: (703) 206-6000 Fax: (703) 842-8129

Website: www.cognosante.com

Business Size: Large

Price list current as of Modification PS-0046 effective June 17, 2021

Online access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

For more information on ordering from Federal Supply Schedules go to the GSA Schedule page at GSA.gov.

mailto:michael.quinlan@cognosnate.com http://www.cognosante.com/

Electronic Contract Data for Multiple Award Schedule (MAS)

General Services Administration Federal Supply Services

Customer Information:

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

SIN Recovery SIN Description

541611 541611RC Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

OLM /

OLMSTLOC

OLMRC Order Level Materials (OLM)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See page.

Cognosante, LLC’s Labor Categories and Rates are shown on page 10.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

Cognosante, LLC’s Labor Categories and Rates are shown on page 10.

2. Maximum Order

SIN 541611 $1,000,000.00

SIN OLM $250,000.00

3. Minimum Order: $300.00

4. Geographic Coverage (delivery Area):

50 states and PR and US territories

5. Point(s) of production (city, county, and state or foreign country):

N/A

6. Discount from list prices or statement of net price:

Government net prices (discounts already deducted).

7. Quantity discounts:

None offered (Contractor may offer additional discounts over the MOT)

8. Prompt payment terms: Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

Net 30 days

9 Foreign items (list items by country of origin):

None

10a Time of Delivery (Contractor insert number of days):

Specified on the Task Order and shall deliver or perform services in accordance with the terms negotiated in an agency’s order.

10b Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price list that have expedited delivery:

Contact Contractor

10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery:

Contact Contractor

10d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to effect a faster delivery:

Contact Contractor

11. F.O.B Points(s):

Destination

12a. Ordering Address(es):

Cognosante, LLC

3110 Fairview Park Drive, Ste 800 Falls Church, VA 22042

Office: 703.206.6000

Fax: 855.206.0734

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s), are found in Federal Acquisition Regulation (FAR) 8.405-3

13. Payment address(es):

Cognosante, LLC 3110 Fairview Park Drive, Ste 800

Falls Church, VA 22042

14. Warranty provision:

Contractor’s standard commercial warranty.

15. Export Packing Charges (if applicable):

N/A

16. Terms and conditions of rental, maintenance, and repair (if applicable):

N/A

17. Terms and conditions of installation (if applicable):

N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable):

N/A

18b. Terms and conditions for any other services (if applicable):

N/A

19. List of service and distribution points (if applicable):

N/A

20. List of participating dealers (if applicable):

N/A

21. Preventive maintenance (if applicable):

N/A

22a. Special attributes such as environmental attributes, (e.g., recycled content, energy efficiency, and/or reduced pollutants):

N/A

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g., contactor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.

N/A

23. Data Universal Numbering System (DUNS) number:

62-4287306 http://www.section508.gov/

24. Notification regarding registration in the System for Award Management (SAM) Database:

Registered

Cognosante, LLC - Company Overview

Description of Products and Services Offered

Cognosante, LLC (Cognosante) is pleased to offer Professional Services as a Federal Supply Schedule Contractor. We are a qualified company offering a wide range of related services, expertise, and experience. Cognosante has a reputation for excellence and is confident in our team’s ability to provide MAS related services.

Cognosante is a recognized leader in management and information technology (IT) consulting, data analysis and reporting, business process improvement, and strategic systems planning, and has established a reputation as one of the nation’s premier health care technology consultants, offering the expertise, vision, leadership, and compliance support to help organizations comply with Federal requirements and improve their business operations. We understand the government business and provide practical solutions to real-life business problems.

We have over 800 employees and associates nationally providing IT systems integration, consulting and business process outsourcing services. Our corporate headquarters and federal contract management office is in Falls Church, Virginia.

Cognosante, LLC and MAS Cognosante offers services in three SINs covered in the GSA PSS Federal Supply Schedule, including the following.

541611- Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

Description of Products and Services Offered Cognosante provides expert advice, assistance, guidance, or counseling in support of agencies’ management, organizational, and business improvement efforts.

Cognosante also provides studies, analyses, and reports documenting any proposed development, consultative, or implementation efforts. Our consultants are content experts with senior-level experience in both operations and consulting, and have been involved in such innovative projects as:

• Development of the plan for managed care programs

• Identification, analysis and documentation of “best practices” for Medicaid fraud and abuse detection

• Business process redesign in response to HIPAA requirements

• The CMS Medicaid HIPAA Compliance Concept Model (MHCCM), a web-based tool to support Medicaid agencies and other payers of health services in implementing HIPAA

• Development of a county-wide HIV/AIDS physician network to provide integrated comprehensive services in a managed care system

• Development of the Medicaid managed care information

• Innovative procurement models for systems requirements Specifically, our consulting services are focused in these areas:

Strategic Systems Planning

• Information system strategies

• Analysis of system requirements and specifications

• Facilitation of Joint Application Design (JAD) sessions

• Independent verification and validation (IV&V)

Business Process Improvement

• Operational assessment and review

• Operational improvement and process redesign

Management Consulting & Strategic Planning

• Strategic systems planning

• Program development and evaluation

• Facilitation

• Feasibility studies

• Cost-benefit analysis

HIPAA Compliance Solutions

• Awareness education and training

• Strategy development

• Compliance execution and monitoring

• Post-compliance assurance

Independent Verification and Validation (IV&V) Services Cognosante performs Independent Verification and Validation (IV&V) services for its clients who are implementing new systems or programs using comprehensive and robust methodologies that help ensure complete, accurate, timely, and cost-effective outcomes. Our internal methodologies are compatible with the IEEE Std 1012-1998 “Standard for Software Verification and Validation.” We have applied our methodology to the development and implementation of Medicaid, managed care, public health, and mental health information systems, including custom-developed systems as well as Commercial Off-the-Shelf Systems (COTS) products.

Our services include the following activities:

• Development of an implementation work plan including identification of tasks, start dates, duration, dependencies and resource requirements

• Review and validation of system requirements including functionality, interfaces, data model, documentation, testing, operations and maintenance

• Review and validation of various system design documents

• Review and validation of test plans and results

• Review and validation of implementation activities

• Review and validation of operations

In addition, Cognosante provides facilitation and related decision support services to agencies engaging in collaborative efforts, working groups, or integrated product, process, or self-directed teams. Examples of our extensive facilitation services include, but are not limited to:

• Conducting Joint Application Development (JAD) sessions and documenting resulting in automated tools and software (e.g., CASE tools)

• Consensus modeling and building

• Group voting activities

• Assisting in procurement processes

• Development of draft and final reports for dissemination

• Strategic planning workshops

• Logistical meeting/conference support when performing IT consulting services

• Evaluation of decision support systems

• Facilitation of technical proposal evaluation sessions

• Extensive user interviews and workgroup facilitation to establish system requirements

Our facilitation services have been used to identify new system requirements, develop new programs, evaluate vendor proposals, and other functions within organizations.

Cognosante provides expert advice, consultation, assistance, and documentation in support of studies conducted under privatization or commercial activities, studies, projects, or efforts.

Examples of our privatization support and documentation services include, but are not limited to:

• Strategic planning support (e.g., conducting the “buy versus build” decision)

• Requirements Analysis and alternatives analysis

• Facilitation of consensus for privatization alternatives

• Advance Planning Document (APD) development for federally funded programs

• Developing Evaluation Manuals for organizations performing their own evaluation

• Evaluation Results Report to validate and document the evaluation process and outcome

Cognosante provides services in the management, integration, programs, and projects. Our consultants have proven skills and experience that encompasses all elements of the Systems Development Lifecycle including, but not limited to, the following service activities:

• Program management

• Program integration/leadership

• Program oversight

• Project management

• Business requirements development and needs analysis

• Feasibility studies

• Training and documentation development

• Joint Application Design (JAD) facilitation

• Business process improvement analysis

Consultants available for this category have demonstrated project management skills with both internal and external project teams and extensive experience in project team management, interacting with client department heads, agency secretaries and officials, and state control agencies.

This service category includes the full range of industry standard project management services including project plan development, using a variety of automated project planning tools (e.g., such as Microsoft Project, etc.). This service is provided by Cognosante consultants that possess skills and knowledge of industry accepted current Project Management Methodologies that conform to the Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK).

We have provided this support to internal client as well as “mixed” client and consultant project teams and been able to achieve complex project objectives. Our project managers have been able to manage, lead and motivate these types of project teams successfully.

OLM Order Level Materials: Order level Materials (OLMs) are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Federal Supply Schedule (FSS) contract or FSS blanket purchase agreement (BPA). OLMs are not defined, priced, or awarded at the FSS contract level. They are unknown before a task or delivery order is placed against the FSS contract or FSS BPA. OLMs are only authorized for inclusion at the order level under a Time-and- Materials (T&M) or Labor-Hour (LH) Contract Line Item Number (CLIN) and are subject to a Not To Exceed (NTE) ceiling price. OLMs include direct materials, subcontracts for supplies and incidental services for which there is not a labor category specified in the FSS contract, other direct costs (separate from those under ODC SINs), and indirect costs. OLMs are purchased under the authority of the FSS Program and are not "open market items."

Items awarded under ancillary supplies/services or other direct cost (ODC) SINs are not OLMs.

These items are defined, priced, and awarded at the FSS contract level, whereas OLMs are unknown before an order is placed. Ancillary supplies/services and ODC SINs are for use under all order type CLINs (Fixed-Price (FP), T&M, and LH), whereas the Order-Level Materials SIN is only authorized for use under T&M and LH order CLINs.

The Order-Level Materials SIN is only authorized for use in direct support of another awarded SIN.

Price analysis for OLMs is not conducted when awarding the FSS contract or FSS BPA; therefore, GSAR 538.270 and 538.271 do not apply to OLMs. OLMs are defined and priced at the ordering activity level in accordance with GSAR clause 552.23882 Special Ordering Procedures for the Acquisition of Order-Level Materials.

Prices for items provided under the Order-Level Materials SIN must be inclusive of the Industrial Funding Fee (IFF). The value of OLMs in a task or delivery order, or the cumulative value of OLMs in orders against an FSS BPA awarded under an FSS contract, cannot exceed 33.33%.

Cognosante, LLC – Labor Categories and Rates

SIN Labor Categories GSA pricing (including IFF)

541611 Administrative/ Clerical $ 68.37

541611 APD Subject Matter Expert (SME) $ 128.89

541611 Baseline Service Level Agreement/Metrics Researcher $ 138.00

541611 Budget Analyst $ 128.89

541611 Business Analyst $ 113.86

541611 Consultant $ 124.07

541611 Contracting Specialist $ 153.16

541611 Database Analyst $ 142.63

541611 Documentation Specialist $ 102.44

541611 Eligibility System Specialist $ 160.63

541611 Evaluation Specialist $ 115.67

541611 Financial Analyst $ 153.16

541611 Health Plan Subject Matter Expert (SME) $ 100.43

541611 HIPAA Privacy Specialist $ 168.45

541611 HIPAA Security Specialist $ 168.45

541611 HIPAA TCI Specialist $ 151.54

541611 IV&V Specialist $ 143.35

541611 JAD Facilitator $ 115.67

541611 Management Analyst $ 131.45

541611 Medicaid Waivers Specialist $ 95.47

541611 MITA Specialist $ 52.88

541611 MITA Subject Matter Expert (SME) $ 119.46

541611

MMIS Subject Matter Expert (SME)

$ 111.70

541611 Modeler $ 114.87

541611 Privatization Planning Consultant $ 123.03

541611 Process Analyst $ 130.29

541611

Program Integration Specialist $ 154.84

541611 Program Manager $ 166.64

541611 Program Oversight Specialist $ 175.19

541611 Program Policy Analyst $ 158.81

541611 Project Leader $ 130.29

541611 Project Manager $ 135.91

541611 Quality Assurance Manager $ 120.60

541611 Scribe $ 70.43

541611 Senior Business Analyst $ 102.44

541611 Senior Consultant $ 144.43

541611 Senior Process Analyst $ 150.09

541611 Senior Technical Analyst $ 158.54

541611 System Analyst $ 118.69

541611 System Tester $ 122.52

541611 Systems Architect $ 149.95

541611 Technical Analyst $ 122.50

541611 Technical Writer $ 110.89

541611 Technologist $ 119.64

541611 Training Specialist $ 102.44

The Service Contract Labor Standards (SCLS) is applicable to this contract as it applies to the entire Multiple Award Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101,

22.1102 and 29 CFR 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and/or when the Contractor adds SCLS labor categories / employees to the contract through the modification process, the Contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the Contract.

Cognosante, LLC MAS Labor Category Requirements

Education Equivalency: For All Labor Categories Minimum Education Equivalents are:

• Masters = Bachelors degree + 2 years experience relative to the specific position or 6 years experience relative to the specific position.

• Bachelors = 2 years of college + 2 years experience relative to the specific position or 4 years experience relevant to the specific position.

• Associate = 1 to 2 years of experience relative to the specific position.

• Certification can be equivalent to one to two years of relative experience in lieu of certification

Administrative/Clerical

Description: This position is responsible for performing full range of administrative functions of a confidential nature for the Division Vice President of Sales. Responsibilities include composing correspondence, preparing and updating reports, maintain database of sales activity, arrange travel and meetings, etc. Acts as a receptionist for VP with considerable contact with business clients and internal staff. Maintains official corporate records and executes administrative policies. Requires substantial independent judgment, knowledge of operations and ability to act independently.

Minimum Training: Excellent PC Skills - must be proficient in the use of MS Office Suite (Word, Excel, Outlook, PowerPoint, and/or Access), and good organizational skills preferred. Prior experience in scheduling and facilitating meetings. Good communication skills both oral and written. Must be able to work in a fast paced and deadline driven environment and work minimal overtime as required.

Certifications: N/A

Education/Experience: Associate's degree (A.A.) or equivalent from a two-year college or technical school and three to four years related experience, or High School diploma and three to four years of related experience.

Business Analyst

Description: Provides complex management consulting services to clients by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Collects, documents, and analyzes information concerning clients’ current clinical, financial or business processes and information systems.

• Identifies and documents deficiencies and dysfunctionality in existing clinical, financial or business processes and information systems.

• Develops “As Is” and “To Be” models as part of reengineering projects.

• Acts as project manager on projects as assigned.

• Assists in identifying new business opportunities and in developing and presenting proposals to prospective clients.

Minimum Training: Must be proficient in word processing, spreadsheet, e-mail, database, contact management, internet, and project management software; Familiar with project management tools and methodologies; excellent communication, problem solving, and customer service skills.

Certifications: N/A

Education/Experience: Bachelor's degree (B.A.) from four-year college or university or 2 years of college + 2 years experience relative to the specific position or 4 years experience relevant to the specific position.

Consultant

Description: Provides complex management consulting services to clients by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Collects, documents, and analyzes information concerning clients’ current clinical, financial or business processes and information systems.

• Identifies and documents deficiencies and dysfunctionality in existing clinical, financial or business processes and information systems.

• Develops “As Is” and “To Be” models as part of reengineering projects.

• Assists in identifying new business opportunities and in developing and presenting proposals to prospective clients.

Minimum Training: Must be proficient in word processing, spreadsheet, e-mail, database, contact management, internet, and project management software.

• Familiarity with project management tools and methodologies, and excellent communication, problem solving, and customer service skills.

Certifications: N/A

Education/Experience: Bachelor's degree (B.A.) from four-year college or university or 2 years of college + 2 years experience relative to the specific position or 4 years experience relevant to the specific position.

Contracting Specialist

Description

• Assists in planning and design of new software applications with focus on full system compliance with HIPAA administrative simplification regulations.

• Serve as subject matter expert (SME) for project team for HIPAA administrative simplification regulations.

• Assists in the planning and design of EDI (Electronic Data Interchange) specifications and transaction mapping.

• Participates in software development through the identification of system requirements, change request definition, program specification review, system & acceptance testing, training and serving as client liaison again with focus on HIPAA administrative simplification regulations.

• Assist in the system testing effort.

• Stay current with new HIPAA administrative simplification regulations and revisions to existing regulations.

• Develops training standards, plans, and materials.

• Conducts training or demo sessions for users, potential clients, or staff.

• Develops user manuals, proposals, system help, and system documentation.

Minimum Training: Position may involve one or more in the areas of JAD, Testing, QA, HIPAA, Healthcare and/or EDI.

Certifications: CACM or CPCM certification a plus.

Education/Experience: Bachelor's degree (B.A.) from four-year college or university or 2 years of college + 2 years experience relative to the specific position or 4 years experience relevant to the specific position. Minimum of 5 years of experience as a Contracting Officer/Contract Specialist with experience in both the pre and post award arena, such as preparing solicitations, negotiating contracts, preparing SOWs, assisting in the source selection process and administering all different type of contracts (FFP, Cost reimbursable and Time and Materials).

Database Analyst

Responsibilities include implementing and maintaining all operational functions of database system, including daily, weekly and monthly loads, DDL, DML, access tuning, and space allocations. Consults with users, determines requirements and recommends database design and implementation strategies. Provides comprehensive consulting at highest technical level, ensuring efficiency and security. Researches and evaluates alternatives and recommends solutions for database and system design. Codes, tests and implements scripts necessary to support database operations and monitoring. Supports problem resolution and database performance tuning. Consults and advises on application design. Provides data administration support for the development and maintenance of production and test database environments. Participates in product evaluations, design review sessions, data requirement meetings, and consulting with application development products.

Minimum Training: Strong knowledge of database schemas and relational database structure, data elements dictionary, data modeling, and diagrams. Strong analytical abilities required for interacting with customers to evaluate work and provide technical assistance. Good interpersonal skills required for interacting with customers and clients and providing technical assistance to resolve problems. Good organizational skills required for effective communication. Knowledge of health care data and applications beneficial.

Certifications: N/A

Education/Experience: Bachelor's degree (or equivalent work experience) in one of the following disciplines: Computer Science, Information Management, Business, Mathematics, or related field in order to provide consultative and technical expertise to customers. Work typically requires five or more years of experience, including a minimum of two years experience as database analyst.

Documentation Specialist

Description: Under general direction and guidance, create, maintain, and publish policy and procedure documentation, forms, proposals, Requests for Proposals, deliverables, instructional & job aids, and PowerPoint presentations. Duties include information development using prescribed formats, form design, and graphic design. Will work with a small team of writers and trainers to adapt or develop materials appropriately for reference and training.

Minimum Training: Knowledge and skills with MS Office (Word, Excel, PowerPoint, etc.), and optional such as, Adobe Photoshop, other applicable software. Excellent organizational and communication skills are essential.

Certifications: N/A

Education/Experience: Bachelors degree in Applied Writing, Journalism (or equivalent Liberal Arts), from four-year college or university or 2 years of college + 2 years experience relative to the specific position or 4 years experience relevant to the specific position, and two to three years' experience in procedural writing and newsletter writing preferred. One to two years experience with web-based delivery of documentation desirable.

Evaluation Specialist

Description: Responsible for evaluating competitive proposals from vendor/contractors in order to select the proposals representing best value to the government area. Will apply procurement specific evaluation criteria against each proposal. Will evaluate objective and subjective elements of each vendor qualifications, technical approach, staff qualifications, and cost.

Minimum Training: Must have experience evaluating proposals. Experience with large and complex systems and service contracts a plus.

Certifications: N/A

Education/Experience: BS/BA degree from four-year college or university or 2 years of college + 2 years experience relative to the specific position or 4 years experience relevant to the specific

HIPAA Privacy Specialist

Description: Privacy Specialists are experts in the secure electronic handling of personally identifiable information. They examine privacy policies and procedures, administer privacy questionnaires, and gather other documentation related to the handling of personally identifiable information. In addition, they identify gaps in compliance with the HIPAA privacy regulations, make recommendations for achieving compliance, and determine what actions will ensure that Protected Health Information (PHI) are handled correctly.

Minimum Training: Must be familiar and knowledgeable with requirements related to the Health Insurance Portability and Accountability Act (HIPAA) particularly as they pertain to Privacy regulations and related issues.

Certifications: N/A

Education/Experience: BA/BS degree from four-year college or university or 2 years of college + 2 years experience relative to the specific position, or 4 years experience relevant to the specific position.

At least three years of experience in the industry with at least two of those years directly related to the relevant area of expertise.

HIPAA Security Specialist

Description: Security Specialists are responsible for examining existing information security policies and processes. They document security policies, assessing risk and developing security compliance plans. Furthermore, they research development approaches, recommend security software and systems, and conduct systems analysis. The SMEs will use automated risk analysis tools to offer security risk analysis for data collection, analysis, and establishing a baseline assessment for the targeted systems and/or applications. They produce risk analyses to identify the risks and issues, and make recommendations for compliance with state and federal requirements.

Together with customers and other stakeholders, they review existing documentation, develop plans of action and milestones for certification and accreditation, and provide initial guidance for required artifacts through the development of security documentation templates.

Minimum Training; Must be familiar and knowledgeable with requirements related to the Health Insurance Portability and Accountability Act (HIPAA) particularly as they pertain to Security regulations and related issues.

Certifications; N/A

Education/Experience: BA/BS degree from four-year college or university or 2 years of college + 2 years experience relative to the specific position, or 4 years experience relevant to the specific position.

At least three years of experience in the industry with at least two of those years directly related to

HIPAA TCI Specialist

Description: Specialists for Transactions and Code Sets (TCI) analyze the flow of electronic data in and between systems. They conduct transaction data mapping for gap analyses, and conduct testing and implementation of healthcare systems. They also participate in requirements analysis.

Minimum Training: Must be familiar and knowledgeable with requirements related to the Health Insurance Portability and Accountability Act (HIPAA) particularly as they pertain to Transaction and Code Set Instructions.

Certifications: N/A

Education/Experience: BA/BS degree from four-year college or university or 2 years of college + 2 years experience relative to the specific position, or 4 years experience relevant to the specific position.

At least three years of experience in the industry with at least two of those years directly related to

Management Analyst

Description: Under general direction and guidance aid in preparing and analyzing project plans, understanding and applying basic consulting principles, documenting processes and writing requirements, work closely with team members to understand client needs.

Minimum Training:

• Candidate must have solid analytical skills and ability to utilize databases as the primary means for reporting.

• Must have good Microsoft Office skills, including Excel, Word, PowerPoint

• Must have excellent verbal and written communication skills

• Strong analytical skills

• Requirements analysis, financial services experience desirable

• CRM experience is a plus

Certifications: N/A

Education/Experience

• One to two years of prior work experience in Consulting or IT environment

• Bachelors degree in MIS, Computer Science, or Engineering or equivalent, or 2 years of college + 2 years experience relative to the specific position, or 4 years experience relevant to the specific position.

Process Analyst

Description: This position's overall objective is to identify and implement the right business processes for the company. This incumbent is responsible for leading research, analysis for recommendations to solve business problems by determining solutions via business processes.

Additional responsibilities include assisting the field based organization to create process capabilities and increasing performance of existing processes through workflow analysis. This will be accomplished by planning, managing and monitoring performance improvement efforts from concept through implementation.

Minimum Training:

• Formal process engineering and use case development

• Significant knowledge of the software life cycle (SLC)

Certifications: N/A

Education/Experience:

• Bachelors degree in MIS, Computer Science, or Engineering, or equivalent or 2 years of college + 2 years experience relative to the specific position, or 4 years experience relevant to the specific position.

• Demonstrated ability with business requirements definition and technical specifications

• Test plan, data preparation and test execution experience

• Release management, quality assurance and production application support

• Specific knowledge of wireless or cable industry preferred

• Project Management experience preferred

• Appropriate candidates will have significant experience in large-scale billing package (COTS) integration projects with specific expertise in the design, requirements specification and documentation and implementation of process improvements.

Project Leader

Description: The Project Lead will manage projects as assigned using the internal process of product release in accordance with projected timelines and budget. Interface with other Project Leads, developers and outside contractors to ensure the success of projects as assigned, including client, infrastructure, regulatory and web projects as they pertain to the development and technology teams. Resolve cross- functional issues that arise during the conduct of assigned project initiatives. Responsible for managing projects in accordance with the standards developed and approved as development and technology project methods'. Responsible for managing the Software Development Life Cycle for assigned projects and ensuring the integrity of the ASDM/SDM and Change Control process for those projects.

Minimum Training: The successful candidate will possess strong technical project management skills, sound decision-making skills, and sound judgment and conflict resolution skills.

Certifications: N/A

Education/Experience: High School diploma required or GED Equivalent. The position requires at least three years of project management experience with at least one year of multiple project management experience, a basic understanding of software development methodologies and the ability to work with simultaneous projects that have constant aggressive deadlines.

Project Manager

Description: Provides complex project management consulting services to clients by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Manage daily activities, hours of work and place of work of all consultants and contractors assigned to project in accordance with the approved project work plan.

• Monitor status of all project tasks and deliverables and advise senior management of any significant variations.

• Monitor project budget and advise senior management of any significant variations.

• Report as required to the client contact and manage the expectations of clients.

• Identify and documents deficiencies and dysfunctionality in existing clinical, financial or business processes and information systems.

• Collect, document, and analyze information concerning clients’ current clinical, financial or business processes and information systems.

• Develop “As Is” and “To Be” models as part of reengineering projects.

• Assist in identifying new business opportunities and in developing and presenting proposals to prospective clients.

• Manage client invoicing which includes tracking client receivables and payments, and contacting project clients regarding late payments.

• Supervises all consultants and contractor assigned to the project.

Minimum Training: Must be proficient in word processing, spreadsheet, e-mail, database, contact management, internet, and project management software.

Must have familiarity with project management tools and methodologies. Must have excellent communication, problem solving, and customer service skills.

Certifications: N/A

Education/Experience: Master's degree (M.A.) or Bachelors degree + 2 years experience relative to the specific position or 6 years experience relative to the specific position; or four to 10 years related experience and/or training.

Quality Assurance Manager

Description: Responsibilities will include, but not limited to the following: Supervises, directly, Quality Control Analysts; Performs special audits and prepares comprehensive reports and graphical representations of auditing statistics; Extrapolates audit report findings and prepares narrative reports of audit findings which identify impacts, trends, and recommendations and provides project management and supervisors with feedback on process or staff effectiveness; Participates in the interview and hiring process; and Performs other duties as may be assigned by management.

Minimum Training: Demonstrated computer literacy in Microsoft Office (Excel, and Word, etc.);

strong people management skills; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently.

Certifications: ISO 9000 Internal Auditor Certification (preferred) or equivalent certification.

Education/Experience

• Bachelor's degree from an accredited college or university with relevant course work in accounting, statistics, or 2 years of college + 2 years experience relative to the specific position, or 4 years experience relevant to the specific position.

• Preferred qualifications include two years of experience in Quality Assurance, Internal auditing, or Accounting in a health care or production based environment.

Senior Business Analyst following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Collects, documents, and analyzes information concerning clients’ current clinical, financial or business processes and information systems.

• Identifies and documents deficiencies and dysfunctionality in existing clinical, financial or business processes and information systems.

• Develops “As Is” and “To Be” models as part of reengineering projects.

• Acts as project manager on projects as assigned.

• Assists in identifying new business opportunities and in developing and presenting proposals to prospective clients.

Minimum Training: Must be proficient in word processing, spreadsheet, e-mail, database, contact management, internet, and project management software.

Must have familiarity with project management tools and methodologies. Must have excellent communication, problem solving, and customer service skills.

Education/Experience: Master's degree (M.A.) or Bachelors degree + 2 years experience relative to the specific position or 6 years experience relative to the specific position; or four to 10 years related experience and/or training without a Master’s.

Senior Consultant following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Identifies and documents deficiencies and dysfunctionality in existing clinical, financial or business processes and information systems.

• Acts as project manager on projects as assigned.

• Collects, documents, and analyzes information concerning clients’ current clinical, financial or business processes and information systems.

• Develops “As Is” and “To Be” models as part of reengineering projects.

• Assists in identifying new business opportunities and in developing and presenting proposals to prospective clients.

Minimum Training: Must be proficient in word processing, spreadsheet, e-mail, database, contact management, internet, and project management software.

Must have familiarity with project management tools and methodologies. Must have excellent communication, problem solving, and customer service skills.

Certifications: N/A

Education/Experience: Master's degree (M.A.) or Bachelors degree + 2 years experience relative to the specific position or 6 years experience relative to the specific position; or four to 10 years related experience and/or training without Master’s.

Senior Process Analyst

Description: The Senior Business Process Analyst will act as an internal consultant and is responsible for maintaining process expertise for one or more of the following process areas:

Revenue, Inventory, Manufacturing and/or Other Business Processes. Additional responsibilities include process standardization supported by Standard Operating Policies (SOPs), managing new SOPs through the approval process, and the development, implementation and training of new or revised processes/SOPs.

Minimum Training: Must possess strong problem-solving and decision-making skills and process management concepts. Additionally, strong leadership, initiative, communication, organization and presentation skills are required.

Proficiency with software systems: such as , Microsoft Word, Excel, PowerPoint (or other flow-charting software) and Project, a plus.

Education/Experience: Bachelor's Degree in a Business related field with three to five years of relevant experience within a sales and distribution business environment, preferably the beverage industry. MBA is a plus, or 2 years of college + 2 years experience relative to the specific position, or 4 years experience relevant to the specific position.

System Analyst

• Creates detailed project plans, work assignments, and target dates for assigned projects.

• Analyzes requested changes and performs maintenance to existing applications.

• Acts as a liaison to define business requirements and/or problems and initiates maintenance of existing programs or designs of a new application.

• Works as part of a project team to determine project requirements, goals, implementation, and schedules.

• Provides detailed project planning on larger projects and may act as project manager on smaller projects/development efforts.

• May provide training of users and operational personnel on all aspects of their systems.

• Maintains current applications by analyzing process flows, researching issues, and implementing systems changes.

• Continues to develop technical expertise and keeps current with trends and innovations in the industry.

Minimum Training: Good analytical, presentation, and oral and written communication skills.

Proven knowledge in one or more applications or systems.

Certifications: N/A

Education/Experience: Bachelors degree in Computer Science/Information Systems or equivalent or 2 years of MITA college + 2 years experience relative to the specific position, or 4 years experience relevant to the specific position.

System Tester

Description:

• Responsibilities include building test plans, overseeing implementation plans with test teams and reporting results for whole application systems. Tests whole systems performance and/or oversees testing of software application systems.

• Reviews new requirements of systems applications, reads systems diagrams, reads developed software, determines where the system must be scaled so that stress testing will be focused.

• Alternate sample of daily work might be to work with developers to change the cache algorithm so that tests can be loaded more efficiently, so they must be able to talk with the

23 Database Development, Database Design, HTML, ASP Java technical team.

Minimum Training: Knowledge and experience in implementing a large scale healthcare application. Requires strong knowledge of edits and audits, code sets, and data values. Must have ability to define and document all testing criteria and scenarios. Also must have analytical skills to compare and reconcile the expected versus real test results. Must be able to effectively communicate with technical teams.

Certifications: N/A

Education/Experience: BS/BA degree or 2 years of college + 2 years experience relative to the specific position, or 4 years experience relevant to the specific position. Plus two or more years of related experience testing large scale healthcare application implementations.

Technical Writer

Description: Writing and updating engineering documentation supporting the list of customers.

Should be familiar with process flow in a business environment and to document this flow on a customer-by-customer basis. Will be responsible for chairing meetings with customers and Network Engineering staff to obtain information and consolidate in book form. Establish reviewing standards and periodic updating of all customer documentation (Yearly). Responsible for web enablement of the documentation records.

Minimum Training: Recommend two years of technical writing experience in a networking environment. Should have background and experience with Microsoft Office, specifically Word, Excel and PowerPoint.

Certifications: N/A

Education/Experience: BA or BS (four year degree) or 2 years of college + 2 years experience relative to the specific position, or 4 years experience relevant to the specific position.

Technologist

Description: EDI Specialist, IT Manager, Program Analyst, Project Technical Lead, Sr. Systems Analyst, Systems Architect, Systems Engineer, Systems Analyst, Security Analyst

Minimum Training: Database Development, Database Design, Program Management, Project Mgmt, Quality Control training, and programming, Systems Analysis Using CASE, Rapid Application Design Using CASE, Client/ Server Application Development, Internet Application Development, SQL (Structured Query Language), Data Modeling and Analysis, Application Development Using Visual Basic .net, Data Structures and Algorithms, Object-Oriented Programming, Network security

Certifications: Programming and development, security training, project management institute, MCSA, MCSE, MCDBA, MCSD

Education/Experience: AA or BS Computer and Information Sciences, or equivalent work experience based on the education relevancy requirements.

Experience with one or more areas such as: Web Page Creation, Program Management, Project Mgmt, Quality Control training, VB, C++, MS SQL, PHP, Java programming, Systems Analysis Using CASE, Rapid Application Design Using CASE, Client/Server Application Development, Internet Application Development, SQL (Structured Query Language), Data Modeling and Analysis, Application Development Using Visual Basic .net, Data Structures and Algorithms, Object-Oriented Programming, network security vulnerability analysis (including wireless)

Training Specialist

Description: The Training Specialist is responsible for the development and delivery of technical training to a variety of audiences including, Customer Service, Network Operations Center, and Field Service technicians.

Develops, writes, and coordinates Training manuals working with Managers for specific details. The training manuals should include course content, visual charts, videotapes, slides, etc. Types initial and/or final drafts of manuals.

• Responsible for creating and delivering training on network operations, network hardware, protocols, security and diagnostic methods.

• Works with technical management to understand their goals, hiring plans and to identify training priorities.

• Develops a strong working knowledge of the technical organizations and specific job responsibilities of their workers.

• Develops a technical education curriculum and for each specific course, develops competency based, behavioral objectives.

• Plan, create, and execute training and educational programs for telecommunications product rollouts.

• Measures retention of taught materials and provides feedback to Managers.

• Develop and maintain content and delivery of the Training Intranet site.

• Other Duties as assigned.

Minimum Training:

• Excellent communication skills, both written and verbal.

• Strong organizational skills and a good public speaker at ease moderating large groups.

Certifications: MCSE certification a plus

Education/Experience:

• College-level degree in one or more of the following: Engineering, Telecommunications, Communications, Business Administration, Teaching or Equivalent, or 2 years of college + 2 years experience relative to the specific position, or 4 years experience relevant to the specific position.

• Three or more years of network technical training experience.

• High comprehension level of telecommunications network services including voice, long distance, data, Internet, and CPE. Prior sales engineering experience and/or knowledge of

Central Office Equipment a plus.

APD Subject Matter Expert (SME)

Description: Senior level analyst experienced in preparing federal Advance Planning Documents (APDs). Must be knowledgeable in all the constituent APD components including system feasibility studies, alternatives analysis, cost benefit analysis, cost allocation plan, and other activities required by the CFR and state regulations.

Must be capable of working with specific customers to facilitate the submission and approval of APDs on a timely basis.

Minimum Training: Experience with one or more program-specific requirements (e.g., Medicaid,…