MAS - Kleimann Communication Group, Inc. - GS10F0521P

General Services Administration Federal Supply Service Authorized Federal Supply Schedule Price List

Multiple Award Schedule Federal Supply Group: Professional Services FSC Service Code R408

CONTRACT No. GS-10F-0521P For more information on ordering from the Federal Supply Schedules, go to the GSA Schedules page at GSA.gov

Contract Period 08/26/2004 – 08/25/2024 Price List Current as of Modification #PA-0035, effective June 16, 2021

Contractor Kleimann Communication Group, Inc.

221 S. Nogales Tulsa, OK 74127-8721 Web Site: www.kleimann.com Telephone Number: (918) 798-3448

Contract Administrator Meredith Kingsley 221 S. Nogales Tulsa, OK 74127-8721 Telephone Number: (918) 798-3448 Email: mkingsley@kleimann.com

Business Size: Small, Women Owned Business

Prices shown herein are NET (discount deducted).

Online access to contract ordering information, terms and conditions, up-to-date pricing and the option to create an electronic delivery order are available through GSA-Advantage!™, a menu-driven database system. The INTERNET address for GSA-Advantage!™ is: http://www.gsaadvantage.gov.

Table of Contents

Kleimann Communication Group, Inc. (Kleimann)

Kleimann at a Glance Established in 1997, we are a woman-owned small business focused on helping organizations make complex information clear and usable using an integrated approach Our rigorous and iterative design thinking process—grounded in consumer-centered qualitative research—helps us explore how consumers understand and make sense of information.

We integrate the knowledge and skills from plain language, visual communication, and consumer processing to help you explore, discover, and learn about your consumers and create information that consumers can understand and use.

Clear Communication We have led many high-profile consumer-centered design and plain language projects in the United States. We have years of experience in helping organizations create information that consumers can understand and use.

Partnership and Collaboration We collaborate with our clients to join our expertise in clear communication with their technical and organizational knowledge. The result is dynamic partnership that creates new ways to build and sustain clear communication within an organization.

Award-Winning Products and Services Our processes and products consistently win awards for excellence. We are recognized in our industry for the quality of our work and the clarity and usability of the information we help clients produce.

Capacity Building We don't just deliver a finished product to our clients—we teach the principles of information design, plain language, and consumer testing along the way. We provide a range of services designed to transfer core information design skills and expertise to our clients.

Innovative and Creative Staff We value the insight that leads to finding new and better ways to solve problems. Our talented, dedicated staff members always look for ways to improve processes and products to serve our clients' needs better.

Geographic Responsiveness We have a group of professionals ready to work with you wherever you are. With offices in Englewood, CO; St Louis, MO; and Tulsa, OK; we regularly manage projects from coast to coast.

Customer Satisfaction We meet deadlines, stay on time, mind the budget, and get extraordinary reviews for our work.

State of the Art Equipment We use the latest advanced technology, including, fully-networked multimedia workstations, high-speed Internet access, high-resolution laser printers, scanners, qualitative and quantitative analyses software applications, and graphic design software applications for both Macintosh and Windows platforms. We have full capability to perform desktop publishing, produce graphics, analyze data, and execute multimedia production.

Affiliations and Partnerships

1. U.S. Center for Plain Language

1. Clarity International

1. User Experience Professionals Association

1. Women in Housing and Finance

1. American Council on Consumer Interests

1. Society for Technical Communication

1. Plain INternational (PLAIN)

General Contract Information

6. a Table of Awarded Special Item Number (SIN) 541611

6. OLM

Please refer to pages 7 and 8 for a more detailed description

SIN OLM : $250,000

221 S. Nogales Tulsa, OK 74127-8721

Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions

221 S. Nogales Tulsa, OK 74127-8721 Web Site: www.kleimann.com Telephone Number: (918) 798-3448

12. b For supplies and services, the ordering procedures, information on blanket purchase agreements (BPA’s), are found in Federal Acquisition Regulation (FAR) 8.405-3

221 S. Nogales Tulsa, OK 74127-8721

22. b Section 508 compliance information is available on electronic and information technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location). The EIT standards can be found at: www.Section508.gov/ Not applicable

24. The Kleimann Communication Group, Inc. is registered in the U.S. federal government’s System for Award Management (SAM)

GSA Price Lists SIN 541611 Administrative Management and General Management Consulting Kleimann Communication Group, Inc. provides quantitative and qualitative research, facilitates client teams and work groups, and helps organizations use clear communication and plain language in support of mission-oriented functions. Our consulting services include providing expert advice, assistance, guidance, or counseling in support of our clients' management, organizational, and business improvement efforts.

Kleimann aims to transform an organization's ability to communicate clearly and effectively through skills transfer to organizational workgroups. We have a proven record of helping our clients with: strategic planning, business and action planning, performance management, leadership and supervisory training, process and workforce productivity improvement, and program audits and evaluations. We are skilled at creating research questions in plain language and using a variety of research methods (surveys (including planning, design, development, and administration), usability testing, cognitive testing, and focus groups). We apply rigorous data validation analysis using qualitative and quantitative software applications to provide agencies with clear results.

Kleimann conducts quantitative and qualitative research using a Consumer-Centered Design Process. We learn what consumers think about information, how they interact with it, and how they think it can be improved. Our rigorous research design ensures a high level of confidence in the reliability and validity of our results. We help our clients understand the relationship of clear information to their bottom line and create avenues to help clients strategically implement clarity initiatives throughout work processes and management. We deliver results using clear, plain language methods, including testing reports and stakeholder briefings that provide our clients with valuable information and insight to support business and mission-oriented functions. Kleimann provides advisory and decision-related support services to assist clients in interpreting and implementing research data.

Kleimann facilitates client teams and workgroups as they create clear communication. We help clients assemble effective workgroups and self-directed work teams, and then facilitate those teams based on the latest research in group dynamics and process. We ensure that the team process is effective from beginning to end; we use research-based techniques for front-end planning, session management and moderation, and after-action learning to ensure future team success.

Kleimann provides services to assist agencies in planning, initiating, managing, executing, and closing out mission-oriented business programs and projects. Services included are: Project leadership and communications with stakeholders; project planning and scheduling; earned value management support; project management, including performance monitoring and measurement; reporting and documentation associated with project/program objectives; stakeholder briefings, participation in required meetings, and related project support services; program integration services; and project close-out services.

GSA Price Lists

Commercial Job Title Descriptions

1 - Commercial Job Title: Principal General experience includes demonstrated leadership and organizational management skills with exceptional written and oral communications skills, including project plans, white papers, proposals, and formal presentations. Has demonstrated experience in managing all key project areas. Also provides strategic, financial, and business planning, management, and oversight for all projects.

The candidate will have experience managing two or more large programs or concurrent management of multiple complex projects or management of a business sector of a major company, from start to finish, in one or more of the following areas:

· Qualitative Research - including demonstrated experience managing a program or project team responsible for implementing testing projects. Providing oversight for developing appropriate qualitative methodologies (such as focus groups, cognitive testing, usability testing) as well as analytical techniques (such as content analysis).

· Organizational Improvement and Business Process Reengineering - including overseeing the facilitation, training, methodology, and evaluation; identifying best practices; managing change; modeling activities, data, methods, and practices.

· Communication - including managing a team responsible for systems analysis of written documents and document distribution. Identifying best improvement and implementation approaches.

· Training - including demonstrated use of all instructional systems design (ISD) phases, including audience and task analysis, development of course objectives, teaching points, exercises, and instructor scripts as well as development of evaluation at each of the Fitzpatrick four levels.

Responsibilities: Serves as the Program Manager of large multi-task efforts, applying a wide spectrum of disciplines for the planning, analysis, design, implementation, and support of assigned tasks. Oversees development of analytical techniques and methodology for problem solutions. Directs enterprise-wide strategic systems planning; business information planning and analysis. May perform a quality assurance role. Works with senior managers to identify all project and task responsibilities and reports any changes or suggestions accordingly to the client.

Minimum Education: Ph.D & 20+ years of experience

2 - Commercial Job Title: Practice Leader General experience includes demonstrated leadership and organizational management skills with exceptional written and oral communications skills, including project plans, white papers, proposals, and formal presentations. Must have demonstrated experience in managing all key project areas. Also provides strategic, financial, and business planning, management, and oversight for all projects.

The candidate will have experience managing two or more large programs or concurrent management of multiple complex projects or management of a business sector of a major company, from inception to deployment, in one or more of the following areas:

· Qualitative Research - including demonstrated experience managing a program or project team responsible for implementing testing projects. Providing oversight for developing appropriate qualitative methodologies (such as focus groups, cognitive testing, usability testing) as well as analytical techniques (such as content analysis).

· Organizational Improvement and Business Process Reengineering - including overseeing the facilitation, training, methodology, and evaluation; identifying best practices; managing change; modeling activities, data, methods, and practices.

· Communication - including managing a team responsible for systems analysis of written documents and document distribution. Identifying best improvement and implementation approaches.

· Training - including demonstrated use of all instructional systems design (ISD) phases, including audience and task analysis, development of course objectives, teaching points, exercises, and instructor scripts as well as development of evaluation at each of the Fitzpatrick four levels.

Responsibilities: Serves as the Program Manager of large multi-task efforts, applying a wide spectrum of disciplines for the planning, analysis, design, implementation, and support of assigned tasks. Oversees development of analytical techniques and methodology for problem solutions. Directs enterprise-wide strategic systems planning; business information planning and analysis. May perform a quality assurance role. Works with senior managers to identify all project and task responsibilities and reports any changes or suggestions accordingly to the client. Develops new business lines.

Minimum Education: B.A. or B.S. and 15+ years of experience

3 - Commercial Job Title: Senior Manager General experience includes demonstrated exceptional written and oral communications skills, including project plans, white papers, proposals and formal presentations. Must have demonstrated experience in managing all key project areas.

The candidate will have experience managing one or more large programs or concurrent management of multiple complex projects or management of a business sector of a major company, from inception to deployment, in one or more of the following areas:

· Qualitative Research - including demonstrated experience managing a program or project team responsible for implementing testing projects. Providing oversight for developing appropriate qualitative methodologies (such as focus groups, cognitive testing, usability testing) as well as analytical techniques (such as content analysis).

· Organizational Improvement and Business Process Reengineering - including overseeing the facilitation, training, methodology, and evaluation; identifying best practices; managing change; modeling activities, data, methods, and practices.

Responsibilities: Serves as the Program Manager of a large multi-task effort, applying a wide spectrum of disciplines for the planning, analysis, design, implementation, and support of assigned tasks. Oversees development of analytical techniques and methodology for problem solutions. Directs enterprise-wide strategic systems planning, business information planning, business, and analysis. Manages process modeling in support of the planning and analysis efforts using both manual and automated tools. May perform a quality assurance role. Identifies all task responsibilities and reports any changes or suggestions accordingly to senior management.

Minimum Education: B.A. or B.S. and 15+ years of experience

4- Commercial Job Title: Senior Consultant General Experience: The Senior Consultant must have a minimum of eight (8) years general experience in qualitative research, organizational improvement and business process reengineering, communication, or training, and five (5) years experience in supervising and managing substantive projects involving qualitative research, organizational improvement and business process reengineering, communication, or training.

Functional Responsibility: The Senior Consultant consults with the Contracting Officer’s Technical Representative (COTR), Contracting Officer’s Representative (COR), Contracting Officer (CO), and other Government personnel to minimize costs and maximize efficiency in achieving ordered requirements. The Senior Consultant plans, organizes, and controls the program’s overall activities including task order proposals, project status reports, invoices, staffing, project management, technical work, quality of work, schedules, and costs associated with various task orders issued under the contract. He/she ensures that all activities conform to the terms and conditions of the contract and ordering procedures and acts as liaison between the COTR, the CO, and corporate management. The Senior Consultant coordinates activities and seeks resolution of contractual and technical problems while working with the CO, the COTR, and other Government personnel.

Minimum Education: Masters degree & 8+ years of experience

5 - Commercial Job Title: Consultant General Experience: The Consultant must have a minimum of five (5) years general experience in qualitative research, organizational improvement and business process reengineering, communication, or training, and three (3) years experience in supervising and managing substantive projects involving qualitative research, organizational improvement and business process reengineering, communication, or training.

Functional Responsibility: The Consultant consults with the Contracting Officer’s Technical Representative (COTR), Contracting Officer’s Representative (COR), Contracting Officer (CO), and other Government personnel to minimize costs and maximize efficiency in achieving ordered requirements. The Consultant plans, organizes, and controls the program’s overall activities including task order proposals, project status reports, invoices, staffing, project management, technical work, quality of work, schedules, and costs associated with various task orders issued under the contract. He/she ensures that all activities conform to the terms and conditions of the contract and ordering procedures and acts as liaison between the COTR, the CO, and corporate management. The Consultant coordinates activities and seeks resolution of contractual and technical problems while working with the CO, the COTR, and other Government personnel.

Minimum Education: Bachelor’s degree & 5+ years of experience

6 - Commercial Job Title: Mid Consultant General Experience: The Mid Consultant must have a minimum of three (3) years general experience in qualitative research, organizational improvement and business process reengineering, communication, or training.

Functional Responsibility: The Mid Consultant consults with the COTR and other Government personnel to minimize costs and maximize efficiency in achieving ordered requirements. The Consultant plans, organizes, and controls the overall activities of the project including project management, technical work, quality of work, schedule, and costs associated with various orders issued under the contract. He/she ensures that all activities conform to the terms and conditions of the task order contract, acts as liaison with the COTR and corporate management, and coordinates activities and seeks resolution of contractual and technical problems while working with the COTR and other Government personnel.

Minimum Education: Bachelor’s degree & 3+ years of experience

7 - Commercial Job Title: Junior Consultant General Experience: The Junior Consultant must have a minimum of less than one (1) year of experience in qualitative research, organizational improvement and business process reengineering, communication, or training.

Functional Responsibility: The Junior Consultant works with management to plan, organize, control, and complete the overall activities of the project including project management, technical work, quality of work, schedule, and costs associated with various orders issued under the contract. He/she ensures that all activities conform to the terms and conditions of the task order contract, coordinates activities, and seeks resolution of project problems while working with senior management.

Minimum Education: Bachelor’s degree & 1+ years of experience

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