PSS - Innove LLC - GS10F0452N

General Services Administration Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option system. The web address for GSA Advantage! ® is: http://www.gsaadvantage.gov.

Professional Service Schedule (PSS) Professional Service Schedule Industrial Group: 00CORP Class: R499 Contract Number: GS-10F-0452N Contract Period: 06/17/2018 through 06/16/2023

For more information on ordering from Professional Services Schedule, go to the GSA Schedules home page at: http://www.gsa.gov/schedules.

Innové, LLC 106 Auditorium Circle, Suite 200 San Antonio, TX 78205 Phone: (210) 446-4501 Fax: (210) 446-4614 www.innove.com operations@innove.com Contract Administration: Blaine Lewis or Lowell Berry Business Size: Small, Veteran Owned Business

Price List current through modification number PS-0032

Contract Information 1a. Awarded Special Item Numbers:

SIN 874-1/1RC: Integrated Consulting Services SIN 874-4/4RC: Training Services: Instructor Led Training, Web Based Training and Education Courses, Course Development and Test Administration, Learning Management, Internships SIN 874-7/7RC: Integrated Business Program Support Services 00CORP-500/500RC: Order-Level Materials

1b. Labor Rates: See Labor Rates on page 4 1c. Labor Category Descriptions: See Labor Category Descriptions on pages 5-16

2. Maximum Order Threshold: The maximum order threshold value per order is $1,000,000 excluding SIN 00CORP-500/500RC. Clients may request discounts for orders above $1,000,000. Maximum Order Threshold for SIN 00CORP-500RC is $100,000.00

3. Minimum Order: The minimum dollar value per order is $100

4. Geographic Coverage (Delivery Area): Domestic only

5. Point of Production: San Antonio, TX

6. Discount from List Prices: All prices listed are net prices

7. Quantity Discounts: Not applicable

8. Prompt Payment Terms: Net 30 days 9a. Acceptance of Government Credit Cards at or below the micro-purchase threshold: Yes 9b. Acceptance of Government Credit Cards above the micro-purchase threshold: Yes

10. Foreign Items: Not Applicable 11a. Time of Delivery: Specified in each task order 11b. Expedited Delivery: Contact Innové 11c. Overnight and 2-Day Delivery: Contact Innové 11d. Urgent Requirements: Contact Innové

12. F.O.B. Points(s): Destination 13a. Ordering Address:

Innové, LLC 106 Auditorium Circle, Suite 200 San Antonio, TX 78205 Phone: (210) 446-4501 Fax: (210) 446-4614 operations@innove.com

13b. Ordering Procedures: The ordering procedures for supplies and services, information on Blanket Purchase Agreements (BPA), and a sample BPA can be found at the GSA/FSS Schedule homepage (http://www.gsa.gov/schedules).

14. Payment Address is as Follows: Same as Ordering Address

15. Warranty Provision: Not applicable

16. Export Packing Charges: Not applicable

17. Terms and Conditions of Government Purchase Card Acceptance: Contact Contractor

18. Terms and Conditions of Rental, Maintenance, and Repair: Not applicable

19. Terms and Conditions of Installation: Not applicable

20. Terms and Conditions of Repair Parts Indicating Date of Parts Price Lists and Any Discounts from List Prices: Not applicable 20a. Terms and Conditions for Any Other Services: Not applicable

21. List of Service and Distribution Points: Not applicable

22. List of Participating Dealers: Not applicable

23. Preventive Maintenance: Not applicable 24a. Special Attributes: Not applicable 24b. Section 508: If applicable, Section 508 compliance information on Electronic and Information Technology (EIT) supplies and services will be addressed on a task order basis. The EIT standards can be found at www.Section508.gov.

25. Data Universal Numbering System (DUNS) Number: 131861010

26. System for Award Management (SAM) Database: Innové is registered in SAM

27. Uncompensated Overtime: Innové labor rates were developed utilizing uncompensated overtime for exempt employees. All hours delivered will be at the rates reflected in the price list.

Service Contract Act: The Service Contract Act (SCA) is applicable to this contract as it applies to the entire PSS and all services provided. While no specific labor categories have been identified as being subject to SCA due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCA eligible labor categories. If and / or when the contractor adds SCA labor categories / employees to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCA matrix identifying the GSA labor category titles, the occupational code, SCA labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

Labor Category Rates Labor Category 6/17/18-

6/16/19 6/17/19- 6/16/20

6/17/20- 6/16/21

6/17/21- 6/16/22

6/17/22- 6/16/23

Principal Consultant I $220.37 $225.44 $230.63 $235.93 $241.36 Principal Consultant II $257.11 $263.02 $269.07 $275.26 $281.59 Senior Consultant $176.61 $180.68 $184.83 $189.08 $193.43 Consultant $156.24 $159.84 $163.51 $167.27 $171.12 Program Manager $171.85 $175.80 $179.84 $183.98 $188.21 Project Leader/Task Leader $132.63 $135.69 $138.81 $142.00 $145.26 Project Support Specialist $106.15 $108.59 $111.08 $113.64 $116.25 Data Technician $54.91 $56.17 $57.47 $58.79 $60.14 Facilitator/Trainer $98.00 $100.26 $102.57 $104.92 $107.34 Logistics Coordinator $100.05 $102.35 $104.71 $107.11 $109.58 Research Analyst $93.39 $95.54 $97.74 $99.98 $102.28 Subject Matter Expert I $120.56 $123.34 $126.17 $129.08 $132.04 Subject Matter Expert II $156.24 $159.84 $163.51 $167.27 $171.12 Technical Writer I $83.23 $85.15 $87.11 $89.11 $91.16 Technical Writer II $106.15 $108.59 $111.08 $113.64 $116.25 Data Base Technician $106.15 $108.59 $111.08 $113.64 $116.25 Database Manager/Administrator $156.24 $159.84 $163.51 $167.27 $171.12

Instructional Designer I $83.74 $85.66 $87.63 $89.65 $91.71 Instructional Designer II $108.72 $111.22 $113.77 $116.39 $119.07 Instructional Designer III $124.14 $127.00 $129.92 $132.91 $135.96 Graphic Artist I $64.63 $66.12 $67.64 $69.20 $70.79 Graphic Artist II $83.74 $85.66 $87.63 $89.65 $91.71 Graphic Artist III $108.72 $111.22 $113.77 $116.39 $119.07 Quality Assurance Analyst $108.72 $111.22 $113.77 $116.39 $119.07 Multimedia Designer I $64.63 $66.12 $67.64 $69.20 $70.79 Multimedia Designer II $83.74 $85.66 $87.63 $89.65 $91.71 Multimedia Designer III $108.72 $111.22 $113.77 $116.39 $119.07 Technical Analyst I $64.63 $66.12 $67.64 $69.20 $70.79 Technical Analyst II $83.74 $85.66 $87.63 $89.65 $91.71 Technical Analyst III $108.72 $111.22 $113.77 $116.39 $119.07 Technical Analyst IV $124.14 $127.00 $129.92 $132.91 $135.96 Technical Analyst V $164.56 $168.35 $172.22 $176.18 $180.23 Administrative Support I $30.40 $31.10 $31.81 $32.54 $33.29 Administrative Support II $51.40 $52.58 $53.79 $55.02 $56.29 Administrative Support III $64.63 $66.12 $67.64 $69.20 $70.79

Labor Category Descriptions Labor Category Education, Training, Certifications, and Experience Requirements Description/Scope of Responsibilities

Principal Consultant II

MA/MS in discipline related to business area for which he/she is responsible plus at least 12 years directly related experience, including prior significant management responsibility in a professional services company, or BA/BS degree in discipline related to business area for which he/she is responsible plus at least 15 years directly related experience, including prior significant management responsibility in a professional services company or related industry.

Within broad objectives, established by the CEO, has the latitude to operate with a high degree of autonomy, relying on previous experience and a thorough knowledge of the Company’s goals and its approved operating practices and procedures. Is recognized as thoroughly experienced and knowledgeable within area of responsibility.

Specific Duties/Responsibilities: Assumes responsibility for leading and managing a significant area of business activity involving one or more functional areas.

Accountable for profit/loss within area of responsibility.

With general guidance from the CEO has complete latitude to recommend, interpret, and implement policies and procedures that facilitate attainment of Company goals.

Principal Consultant I

MA/MS in discipline related to business area for which he/she is responsible plus at least 12 years directly related experience, including prior significant management responsibility in a professional services company, or BA/BS in discipline related to business area for which he/she is responsible plus at least 15 years directly related experience, including prior significant management responsibility in a professional services company or related industry.

Within broad objectives, established by the CEO, has the latitude to operate with a high degree of autonomy, relying on previous experience and a thorough knowledge of the Company’s goals and its approved operating practices and procedures. Is recognized as thoroughly experienced and knowledgeable within area of responsibility.

Specific Duties/Responsibilities: Performs expert level functional consultation for clients. Provides advice and guidance on complex technical issues and makes recommendations. Builds relationships with clients and potential customers.

Senior Consultant MA/MS in Engineering, Computer Science, Science, Business Administration or appropriate specialized field of study plus at least 12 years directly related experience or BA/BS plus at least 15 years directly related experience.

Within broad objectives, performs in a professional position requiring high level specialized knowledge and experience. Demonstrates ability to anticipate and analyze complex problems and develop unique solutions. Is proactive in recognizing business issues and recommending solutions. Is a recognized leader in one or more disciplines.

Specific Duties/Responsibilities: Works with customer to analyze and evaluate all aspects of management requirements. Includes a broad knowledge of management theories and discipline and corresponding application within varying organizations of all sizes.

Includes background in one or more of the following;

organizational development, strategic planning and analysis, change management, information systems, or program development.

and Experience Requirements

Description/Scope of Responsibilities

Consultant MA/MS in Business Administration or appropriate specialized field of study plus at least 8 years directly related experience or BA/BS plus at least 10 years directly related experience.

Within broad objectives, performs in a professional position requiring high level specialized knowledge and experience. Demonstrates ability to anticipate and analyze complex problems and develop unique solutions. Is proactive in recognizing business issues and recommending solutions. Is a recognized leader in one or more disciplines.

Specific Duties/Responsibilities: Works with customer to analyze and evaluate all aspects of management requirements. Includes a broad knowledge of management theories and discipline and corresponding application within varying organizations of all sizes. Includes background in one or more of the following; organizational development, strategic planning and analysis, change management, information systems, or program development.

Program Manager MA/MS in Engineering, Computer Science, Science, Business Administration or appropriate specialized field of study plus at least 8 years directly related experience or BA/BS plus at least 10 years directly related experience.

Responsible for planning, organizing, staffing, directing, and controlling 10 or more staff members engaged in similar work. Recommends Human Resources actions to include hiring, firing, transfers, promotions, and salary increases. Contributes to the end results of the Company through organizing, planning, and managing an organizational activity (i.e., business development, special projects).

The major orientation is the management of at least one major project/contract and annual revenues generally more than $1,000,000 or a departmental budget of $100,000 on a continuing basis (in excess of 6 months).

This assignment covers the full range of general management responsibilities incorporating finance, business development, client management, and human resources.

Specific Duties/Responsibilities: Manages substantial contract support operations involving multiple projects.

Has demonstrated expertise in program and/or systems management, planning and development. Organizes, directs, and coordinates planning and production of all contract support activities. Has demonstrated communications skills at all levels of management. Serves as the contractor’s authorized interface with the Contracting Officer’s Technical Representative, government management personnel, and client agency representatives.

Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising contractor personnel, and communicating policies, purposes, and goals of the organization to subordinate personnel. Responsible for overall contract performance. Under stringent time frames, assembles and recruits as necessary to perform assigned tasks. Demonstrated capability in the overall management of multi-task contracts of the size, type, and complexity described in the Task Order.

Description/Scope of Responsibilities

Project Manager/ Task Leader

MA/MS in Engineering, Computer Science, Science, Business Administration or appropriate specialized field of study plus 4-6 years directly related experience or BA/BS plus at least 6-8 years directly related experience.

Responsible for planning, organizing, staffing, directing, and controlling 10 or more staff members engaged in similar work. Recommends Human Resources actions to include hiring, firing, transfers, promotions, and salary increases. The major orientation is the management of at least one major project/contract and annual revenues generally in excess of $1,000,000 or a departmental budget of $100,000 on a continuing basis (in excess of 6 months). This assignment covers the full range of general management responsibilities incorporating finance, business development, client management, and human resources.

Contributes to the end results of the Company through organizing, planning, and managing an organizational activity (i.e., business development, special projects). This category does not require management of other people, but it does require that the function be of sufficient magnitude to appreciably affect the activities of the Company.

Specific Duties/Responsibilities: Responsible for handling the day-to-day management and administration of project tasks. Develops detailed work plans and schedules in response to support service requests. Assigns staff responsibilities and supervises all staff efforts. Utilizes, maintains control over, and redirects available resources as necessary to complete tasks in accordance with scheduled milestones and budgetary constraints. Performs quality checks of all work products. Interacts continuously with government technical representatives to present interim results, discuss concerns, and ensure total product/service satisfaction.

Project Support Specialist

MA/MS in Business Administration or appropriate specialized field of study plus 2-4 years directly related experience or BA/BS plus at least 6-8 years directly related experience.

Within defined objectives, but with considerable latitude, performs in a professional position requiring an in- depth knowledge. Capable of independent, complex analysis, concept formulation and new method identification. Serves as a prime point of contact for clients.

Description/Scope of Responsibilities

Data Technician High School diploma plus at least 1 year of additional training or education in field of specialization.

Demonstrated proficiency in use of all tools and equipment appropriate to job responsibilities.

Appropriate license or certification, as required by position.

A minimum of 3-5 years successful performance in area of responsibility.

Performs duties of position with minimal supervision, occasionally requiring guidance from higher levels of authority. Relies on previous experience and capability to use the tools and equipment to achieve the objectives of the position. Thorough understanding of policies, procedures, and regulations applicable to position.

Note: Positions at this level may incorporate persons assigned as engineering/technical/ electronic/mechanical or other technicians, equipment/ systems operators, PC/network support specialists, or skilled trades.

Specific Duties/Responsibilities: Selects procedures to be followed in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents. Compiles and summarizes data, as well as performs mathematical computations.

Develops charts, graphs, and other statistical reports.

Performs repetitive entry of data from standardized and non-standardized source documents using a keyboard-controlled data entry device.

Facilitator/Trainer BA/BS in Business Administration or appropriate specialized field of study plus 4-6 years directly related experience or AA/AS plus 6-8 years directly related experience.

Works within general guidelines on broadly defined projects. Requires originality, with some latitude for unreviewed decision-making. Frequent client contact is routine if assigned to a project.

Specific Duties/Responsibilities: Plans, convenes, and leads working groups and team meetings to solve organizational level issues, disputes, and disagreements. Provides solutions to management problems. Conducts the research necessary to develop and/or revise training courses. Prepares instructor materials to include: course outline, background material, and training aids). Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops, and seminars.

Logistics Coordinator

BA/BS in Business Administration or appropriate specialized field of study plus 4-6 years directly related experience or AA/AS plus 6-8 years directly related experience or HS diploma plus 12 years directly related experience.

Works within general guidelines on broadly defined projects. Requires originality, with some latitude for unreviewed decision making. Frequent client contact is routine if assigned to a project.

Specific Duties/Responsibilities: Organizes, plans, coordinates and administers all task required for meetings, seminars, conferences and conventions.

Performs administrative and clerical duties such as word processing, spreadsheets and graphical support.

Description/Scope of Responsibilities

Research Analyst BA/BS in Business Administration or appropriate specialized field of study plus 4-6 years directly related experience or AA/AS plus at least 6-8 years directly related experience. HS diploma plus 12 years directly related experience.

Works within general guidelines on broadly defined projects. Requires originality, with some latitude for unreviewed decision making. Frequent client contact is routine if assigned to a project.

Specific Duties/Responsibilities: Possesses superior skills and experience in providing technical support services such as drafting, design layouts, data calculations and refinements, graphic presentations, etc. Serves as research/technical assistant on appropriate tasks and supervises junior Research Analysts when appropriate.

Subject Matter Expert I

MA/MS in Engineering, Computer Science, Science, Business Administration or appropriate specialized field of study plus 4-6 years directly related experience or BA/BS plus at least 6-8 years directly related experience.

Within defined objectives, but with considerable latitude, performs in a professional position requiring an in- depth knowledge. Capable of independent, complex analysis, concept formulation and new method identification. Serves as a prime point of contact for clients.

Specific Duties/Responsibilities: Confers with client management to understand or develop the client's strategic business goals and assists in formulation of an appropriate strategy. Has demonstrated relevant experience in one or more areas to include: finance, business process reengineering, facilitation and technical disciples such as programming, engineering and systems design and analysis. Analyzes client requirements and recommends development or acquisition strategies. Assists clients in developing strategic plans and concepts. Advises client on the impact of new legislation or new technologies that are relevant to their agency. Demonstrates exceptional oral and written communication skills.

Recognized in the professional community as an "expert" in the technical/specialty area being addressed.

Description/Scope of Responsibilities

Subject Matter Expert II

MA/MS in Engineering, Computer Science, Science, Business Administration or appropriate specialized field of study plus at least 8 years directly related experience or BA/BS plus at least 10 years directly related experience.

Within broad objectives, performs in a professional position requiring high level specialized knowledge and experience. Demonstrates ability to anticipate and analyze complex problems and develop unique solutions. Is proactive in recognizing business issues and recommending solutions. Is a recognized leader in one or more disciplines.

Specific Duties/Responsibilities: Confers with client management to define the client's strategic business goals and advises in the reengineering of business processes to meet these goals. Has demonstrated relevant experience in one or more areas to include:

finance, business process reengineering, facilitation and technical disciples such as programming, engineering and systems design and analysis.

Analyzes clients' requirements and recommends development or acquisition strategies. Assists clients in developing strategic plans and concepts. Advises client on the impact of new legislation or new technologies that are relevant to their agency.

Demonstrates exceptional oral and written communication skills. Recognized in the professional community as an "expert" in the technical/specialty area being addressed.

Technical Writer I MA/MS in Engineering, Computer Science, Science, Business Administration, or a related academic field plus 0-2 years directly related experience or BA/BS plus 2-4 years directly related experience or AA/AS plus 4-6 years directly related experience.

Performs professional work that is somewhat challenging and varied in nature, within general guidelines. Involves some originality and interpretations; situations outside parameters referred to management for clarification. Limited client contact.

Specific Duties/Responsibilities: Researches, writes, and edits materials for related reports, manuals, briefs, proposals, instructional material, catalogs, technical publications, and/or software and hardware documentation. Obtains technical data from independent observation, review with staff members, and/or studies of published materials and existing documentation. Interfaces with users, specialists, analysts, programmers, etc., to obtain background information of technologies, methods, and standards. Revises text and recommends changes in scope, format, and content to ensure conformance with established standards. May edit, standardize, or make changes to material prepared by other writers. Performs final quality assurance checks on all materials.

Description/Scope of Responsibilities

Technical Writer II MA/MS in Engineering, Computer Science, Science, Business Administration or a related academic field plus 2-4 years directly related experience or BA/BS plus 4-6 years directly related experience.

Works within general guidelines on broadly defined projects. Requires originality, with some latitude for unreviewed decision making. Frequent client contact is routine.

Specific Duties/Responsibilities: Researches, writes, and edits materials for related reports, manuals, briefs, proposals, instructional material, catalogs, technical publications, and/or software and hardware documentation. Obtains technical data from independent observation, review with staff members, and/or studies of published materials and existing documentation. Interfaces with users, specialists, analysts, programmers, etc., to obtain background information of technologies, methods, and standards.

Revises text and recommends changes in scope, format, and content to ensure conformance with established standards. May edit, standardize, or make changes to material prepared by other writers. Performs final quality assurance checks on all materials.

Database Technician

MA/MS in Engineering, Computer Science, Science or a related academic field plus 2-4 years directly related experience or BA/BS plus 4-6 years directly related experience.

Works within general guidelines on broadly defined projects. Requires originality, with some latitude for unreviewed decision making. Frequent client contact is routine.

Specific Duties/Responsibilities: Assists in administering database organizations, standards, controls, and procedures. Provides technical consulting in the definition, design, and creation of a database environment. Maintains documentation and develops database dictionaries.

Database Administrator/ Manager

MA/MS in Engineering, Computer Science, Science or a related academic field plus 4-6 years directly related experience or BA/BS plus 6-8 years directly related experience.

Within defined objectives, but with considerable latitude, performs in a professional position requiring an in- depth knowledge. Capable of independent, complex analysis, concept formulation and new method identification. May serve as a prime point of contact for clients.

Specific Duties/Responsibilities: Ensures efficient operation of a multi-computer site that supports database administration, analysis, and report production; data dictionary administration; and system development.

Performs database administration, backups and recoveries, and works with users to resolve database questions or problems. Coordinates systems resource availability with database analysts, system and application programmers, and other users. Provides advice and assistance to users on equipment operations. Maintains and updates databases and data dictionaries.

Description/Scope of Responsibilities

Instructional Designer I

MA/MS in Engineering, Computer Science, Science, Fine Arts, or a related academic field plus 0-2 years directly related experience; or BA/BS plus 2-4 years directly related experience; or AA/AS plus 4-6 years directly related experience.

Performs professional work that is somewhat challenging and varied in nature, within general guidelines. Involves some originality and interpretations; situations outside parameters referred to management for clarification.

Limited client contact.

Specific Duties/Responsibilities: Design web-based or instructor-led training. Work with clients to analyze and document course requirements; create detailed instructional plans to specify course design; write behavioral and cognitive objectives; develop assessment strategies, including instructive feedback; work with subject matter experts to research and write content.

Instructional Designer II

MA/MS in Engineering, Computer Science, Science, Fine Arts, or a related academic field plus 2-4 years directly related experience; or BA/BS plus 4-6 years directly related experience.

Works within general guidelines on broadly defined projects. Requires originality, with some latitude for unreviewed decision making. Frequent client contact is routine.

Specific Duties/Responsibilities: Design web-based or instructor-led training. Work with clients to analyze and document course requirements; create detailed instructional plans to specify course design; write behavioral and cognitive objectives; develop assessment strategies, including instructive feedback; work with subject matter experts to research and write content.

Instructional Designer III

MA/MS in Engineering, Computer Science, Science, Fine Arts, or a related academic field plus 4-6 years directly related experience; or BA/BS plus 6-8 years directly related experience.

Within defined objectives, but with considerable latitude, performs in a professional position requiring an in- depth knowledge. Capable of independent, complex analysis, concept formulation and new method identification. Serves as a prime point of contact for clients.

Specific Duties/Responsibilities: Design web-based or instructor-led training. Work with clients to analyze and document course requirements; create detailed instructional plans to specify course design; write behavioral and cognitive objectives; develop assessment strategies, including instructive feedback; work with subject matter experts to research and write content.

Graphic Artist I BA/BS in Engineering, Computer Science, Science, Fine Arts, or a related academic field plus 0-2 years directly related experience; or AA/AS plus 2-4 years directly related experience.

Under close supervision and within well-defined guidelines, performs in an entry-level position, usually as part of a team. Very limited to no direct client contact.

Specific Duties/Responsibilities: Analyze, plan and create visual solutions. Apply specialized techniques within various forms of media, from website design to corporate branding. Design and create graphics that meet the specific client guidelines of commercial, marketing, or training needs, such as displays, packaging or logo design. Requires use of a variety of media to achieve the desired artistic or decorative effects.

Description/Scope of Responsibilities

Graphic Artist II MA/MS in Engineering, Computer Science, Science, Fine Arts, or a related academic field plus 0-2 years directly related experience; or BA/BS plus 2-4 years directly related experience; or AA/AS plus 4-6 years directly related experience.

Performs professional work that is somewhat challenging and varied in nature, within general guidelines. Involves some originality and interpretations; situations outside parameters referred to management for clarification.

Limited client contact.

Specific Duties/Responsibilities: Analyze, plan and create visual solutions. Apply specialized techniques within various forms of media, from website design to corporate branding. Design and create graphics that meet the specific client guidelines of commercial, marketing, or training needs, such as displays, packaging or logo design. Requires use of a variety of media to achieve the desired artistic or decorative effects.

Graphic Artist III MA/MS in Engineering, Computer Science, Science, Fine Arts, or a related academic field plus 2-4 years directly related experience; or BA/BS plus 4-6 years directly related experience.

Works within general guidelines on broadly defined projects. Requires originality, with some latitude for unreviewed decision making. Frequent client contact is routine.

Specific Duties/Responsibilities: Analyze, plan and create visual solutions. Apply specialized techniques within various forms of media, from website design to corporate branding. Design and create graphics that meet the specific client guidelines of commercial, marketing, or training needs, such as displays, packaging or logo design. Requires use of a variety of media to achieve the desired artistic or decorative effects.

Quality Assurance Analyst

MA/MS in Engineering, Computer Science, Science, Fine Arts, or a related academic field plus 2-4 years directly related experience; or BA/BS plus 4-6 years directly related experience.

Works within general guidelines on broadly defined projects. Requires originality, with some latitude for unreviewed decision making. Frequent client contact is routine.

Specific Duties/Responsibilities: Perform quality assurance testing and support at all stages of software and/or courseware development. Develop test modules and perform functional testing and compliance testing such as Section 508; provide editing support to ensure that quality products are produced in an effective and efficient manner.

Review program documentation to assure standards/requirements are being adhered to.

Multimedia Designer I

BA/BS in Engineering, Computer Science, Science, Fine Arts, or a related academic field plus 0-2 years directly related experience; or AA/AS plus 2-4 years directly related experience.

Under close supervision and within well-defined guidelines, performs in an entry-level position, usually as part of a team. Very limited to no direct client contact.

Specific Duties/Responsibilities: Design effective communications to include web-based courseware using various types of media, both print and electronic. Use video, photography, illustrations, colors, text, sound, animation and layout techniques to create messages. Rely heavily on computer software to develop creative design solutions. Assist to design, define and implement functionality within different media elements.

Description/Scope of Responsibilities

Multimedia Designer II

MA/MS in Engineering, Computer Science, Science, Fine Arts, or a related academic field plus 0-2 years directly related experience; or BA/BS plus 2-4 years directly related experience; or AA/AS plus 4-6 years directly related experience.

Performs professional work that is somewhat challenging and varied in nature, within general guidelines. Involves some originality and interpretations; situations outside parameters referred to management for clarification.

Limited client contact.

Specific Duties/Responsibilities: Design effective communications to include web-based courseware using various types of media, both print and electronic. Use video, photography, illustrations, colors, text, sound, animation and layout techniques to create messages. Rely heavily on computer software to develop creative design solutions. Assist to design, define and implement functionality within different media elements.

Multimedia Designer III

MA/MS in Engineering, Computer Science, Science, Fine Arts, or a related academic field plus 2-4 years directly related experience; or BA/BS plus 4-6 years directly related experience.

Works within general guidelines on broadly defined projects. Requires originality, with some latitude for unreviewed decision making. Frequent client contact is routine.

Specific Duties/Responsibilities: Design effective communications to include web-based courseware using various types of media, both print and electronic. Use video, photography, illustrations, colors, text, sound, animation and layout techniques to create messages. Rely heavily on computer software to develop creative design solutions. Assist to design, define and implement functionality within different media elements.

Technical Analyst I BA/BS in Engineering, Computer Science, Science, or a related academic field plus 0-2 years directly related experience; or AA/AS plus 2-4 years directly related experience.

Under close supervision and within well-defined guidelines, performs in an entry-level position, usually as part of a team. Very limited to no direct client contact.

Specific Duties/Responsibilities: Provide technical analysis and support in management information systems, scientific, engineering, logistics, or training disciplines.

Specialized requirements may include development of electronic records, equipment operations, configuration and data management, operational test support, and inventory management.

Technical Analyst II MA/MS in Engineering, Computer Science, Science, or a related academic field plus 0-2 years directly related experience; or BA/BS plus 2-4 years directly related experience; or AA/AS plus 4-6 years directly related experience.

Performs professional work that is somewhat challenging and varied in nature, within general guidelines. Involves some originality and interpretations; situations outside parameters referred to management for clarification.

Limited client contact.

Specific Duties/Responsibilities: Provide technical analysis and support in management information systems, scientific, engineering, logistics, or training disciplines.

Specialized requirements may include development of electronic records, equipment operations, configuration and data management, operational test support, and inventory management.

Description/Scope of Responsibilities

Technical Analyst

III

MA/MS in Engineering, Computer Science, Science, or a related academic field plus 2-4 years directly related experience; or BA/BS plus 4- 6 years directly related experience.

Works within general guidelines on broadly defined projects. Requires originality, with some latitude for unreviewed decision making. Frequent client contact is routine.

Specific Duties/Responsibilities: Provide technical analysis and support in management information systems, scientific, engineering, logistics, or training disciplines. Specialized requirements may include development of electronic records, equipment operations, configuration and data management, operational test support, and inventory management.

Technical Analyst

IV

MA/MS in Engineering, Computer Science, Science, or a related academic field plus 4-6 years directly related experience or BA/BS plus at least 6-8 years directly related experience.

Within defined objectives, but with considerable latitude, performs in a professional position requiring an in- depth knowledge. Capable of independent, complex analysis, concept formulation and new method identification. Serves as a prime point of contact for clients.

Specific Duties/Responsibilities: Provide technical analysis and support in management information systems, scientific, engineering, logistics, or training disciplines. Specialized requirements may include development of electronic records, equipment operations, configuration and data management, operational test support, and inventory management.

Technical Analyst V

MA/MS in Engineering, Computer Science, Science, or a related academic field plus at least 8 years directly related experience; or BA/BS plus at least 10 years directly related experience.

Within broad objectives, performs in a professional position requiring high level specialized knowledge and experience. Demonstrates ability to anticipate and analyze complex problems, research and synthesize data, and propose unique solutions or alternative. Is a recognized leader in one or more disciplines. May serve as the prime point of contact for clients.

Specific Duties/Responsibilities: Provide technical analysis and support in management information systems, scientific, engineering, logistics, or training disciplines. Specialized requirements may include development of electronic records, equipment operations, configuration and data management, operational test support, and inventory management.

Description/Scope of Responsibilities

Administrative Support I

High school diploma or equivalent plus some course work or computer training beyond high school. Demonstrated capability in use of standard office equipment.

Demonstrated capability in operating a personal computer and in standard word processing and spreadsheet applications.

Perform a variety of clerical or administrative responsibilities, occasionally complex or confidential in nature, relating to: preparing correspondence;

organizing and filing documents for easy retrieval;

providing vendors, clients, and work associates with information; answering routine questions about the nature of the work; preparing charts, graphs, or spreadsheets from data provided; setting up meetings; making travel arrangements, etc.

Employees at this level are expected to perform with some latitude, but activities are generally not complex and can be easily learned and understood.

Procedures are defined and supervision is readily accessible.

Administrative Support II

High School diploma or equivalent with at least one year of additional, formal education beyond high school preferred.

Considerable related experience performing administrative, clerical, or office support responsibilities in a similar office environment.

Proficiency using a variety of office equipment and machines such as:

photocopiers, scanners, microfilm readers and printers, fax machines, etc. Proficiency in operating a personal computer and using more advanced applications in word processing, spreadsheet, and graphics.

Performs a variety of administrative/paraprofessional responsibilities sometimes confidential or complex in nature, related to: filing; preparation of correspondence; customer contact; answering questions from employees, vendors, and other representatives, soliciting bids from potential vendors; making travel arrangements; diagnosing and adjusting equipment to ensure their operating efficiency. Employees at this level are expected to perform within general guidelines, relying on past experience to accomplish most assignments with limited direction.

Specific Duties/Responsibilities: Responsible for the coordination of all administrative tasks. Performs clerical and administrative activities. Plans and coordinates conferences, meetings and seminars and makes travel arrangements for staff members.

Provides word processing, editing, spreadsheets and graphical services as directed. Performs other duties as assigned.

Administrative Support III

BA/BS in Business Administration or appropriate specialized field of study plus 0-2 years directly related experience, or AA/AS plus 2-4 years directly related experience, or HS diploma plus 4-6 years directly related experience.

Under close supervision and within well-defined guidelines, performs in an entry-level professional position, usually as part of a team. Very limited to no direct client contact.

Specific Duties/Responsibilities: Perform a variety of administrative and professional responsibilities.

Coordinate data and information and prepare internal and external reports. Proofread and edit documents. Coordinate scheduling and production of supporting material for projects. Use advanced word processing, spreadsheet, and/or graphics applications.