MAS - Accent On Languages, Inc. - GS10F0351N

Accent on Languages, Inc. – GS-10F-0351N Page 1 of 24 Version: 9/23/2020a824

GENERAL SERVICES ADMINISTRATION (GSA)

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

MULTIPLE AWARD SCHEDULE

PROFESSIONAL SERVICES – LANGUAGE SERVICES

Contractor: Accent on Languages, Inc.

Contract #: GS-10F-0351N Term: April 17, 2018 through April 16, 2023 Address: 1840 Alcatraz Avenue Suite C1, Berkeley, CA 94703 Phone: (510) 655-9470 Fax: 1 (844) 308-9396 E-mail: services@accentonlanguages.com Web address: www.accentonlanguages.com

Business size: Small Business / Woman-owned Contract Admin.: Francine Kuipers, francinek@accentonlanguages.com

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Current through modification number A824, accepted 9/23/2020

Accent on Languages, Inc. – GS-10F-0351N Page 2 of 24

TABLE OF CONTENTS

Customer Information Page 03

About Accent on Languages Page 06

SIN 541930: TRANSLATION SERVICES Page 06

Translation rates Page 06 Support services Page 08 Glossary development rates Page 08 Discounts Page 08 Rush surcharges Page 09 Description of labor categories Page 09

SIN 541930: INTERPRETATION SERVICES Page 12

Interpretation rates Page 12 Cancellation policy Page 13 Description of labor categories Page 14

SIN 611630: EDUCATIONAL MATERIALS Page 16

Accent on Iraq Page 16 Accent on Afghanistan: Pashto Page 16 Accent on Afghanistan: Dari Page 17

SIN 541930: COMPREHENSIVE LINGUISTIC ANALYTICAL & SUPPORT SERVICES Page 18

Description of services Page 18 Monitoring and transcription rates Page 19 Rush fees Page 20 Description of labor categories Page 21

SIN 541930: LANGUAGE SERVICES FOR THE VISUAL AND HEARING IMPAIRED Page 22

Rates and terms of service Page 22 Description of labor categories Page 22

SCA MATRIX Page 24

Accent on Languages, Inc. – GS-10F-0351N Page 3 of 24

Customer information

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

SIN PSC Description Page number

541930 3610 Translation and Interpretation Services 6,12,18,22 611630 R608 Linguistic Training and Education: Educational materials 16-17 OLM Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply:

SIN Description Price 541930 Translation services: Spanish general $0.172 per word 541930 Interpretation services: Spanish non certified $69.50 per hour 611630 Educational materials $19.95 per unit 541930 Analytic linguist services: Spanish non team leader $30.50 per hour 541930 American Sign Language services non certified $81.00 per hour

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall he provided. If hourly rates are not applicable, indicate "Not applicable" for this item: Descriptions included in the service description, see table 1a for more information.

2. Maximum Order:

SIN Maximum Order 541930 $350,000 611630 $1,000,000

OLM $250,000

3. Minimum Order: $100.00

4. Geographic Coverage (delivery Area): Nationwide and globally.

5. Point(s) of production (city, county, and state or foreign country): Same as company address. (Accent on Languages, Inc. 1840 Alcatraz Avenue Suite C1, Berkeley CA 94703).

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted), see attached Schedule.

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7. Quantity discounts: See pages 08, 16 and 17.

8. Prompt payment terms: 2% Net 15 (does not apply to Credit Card payments) otherwise Net 30. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold: Yes.

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold: Will accept.

10. Foreign items (list items by country of origin): None.

11a. Time of Delivery: Specified on the specific task order.

11b. Expedited Delivery: Available, contact contractor for details.

11c. Overnight and 2-day Delivery: Available, contact contractor for details.

11d. Urgent Requirements: Contact contractor for details.

12. F.O.B. Point(s): Destination.

13a. Ordering Address(es): Same as company address (Accent on Languages, Inc. 1840 Alcatraz Avenue Suite C1, Berkeley CA 94703).

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

14. Payment Address(es): Same as company address. (Accent on Languages, Inc. 1840 Alcatraz Avenue Suite C1, Berkeley CA 94703).

15. Warranty Provision: Contractor’s standard commercial warranty.

16. Export Packing Charges (if applicable): N/A.

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro- purchase level): Contact contractor for details.

18. Terms and conditions of rental, maintenance, and repair (if applicable): N/A.

19. Terms and conditions of installation (if applicable): N/A.

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A.

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20a. Terms and conditions for any other services (if applicable): N/A.

21. List of service and distribution points (if applicable): N/A.

22. List of participating dealers (if applicable): N/A.

23. Preventive maintenance (if applicable): N/A.

24a. Special attributes such as environmental attributes, (e.g., recycled content, energy efficiency, and/or reduced pollutants): Green certified business (Alameda County, CA).

24b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contactor's website or other location.) The EIT standards can be found at: www.Section508.gov/: N/A.

25. Data Universal Numbering System (DUNS) number: 01-6590528.

26. Notification regarding registration in System Award Management (SAM) database:

Registered. As of 2012, CCR and ORCA databases have been moved to the SAM system.

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About Accent on Languages

We are a full-service translation and interpretation company with many years of experience in the provision of language services, with special strengths in the technical, medical, legal and financial fields. We translate web sites and multimedia materials; we develop and publish glossaries and dictionaries; we localize software; and we provide qualified monitors and transcribers to Federal Agencies for special assignments, including Title III. Detailed descriptions of our services including Translator/ Interpreter Qualifications; Work Flow;

Project Management; and Confidentiality are included in this document.

SIN 541930 (Translation and Interpretation Services):

Translation Services

Our translation rates (from or into English) vary as a function of the complexity of the text.

We offer two different rates for:

1. Translations intended for use in-house or by a non-technical audience (<< General >>)

2. Technically complex translations that require a high level of technical, scientific, medical, financial or legal subject expertise in the respective field

(<< Technically Complex>>)

In the Tables below, the rates are given in $/word of the target language, except in the case of character-based languages (e.g., Chinese, Japanese, Korean), where the English word count determines the price.

LANGUAGE “General” $/word

“Technically Complex”

$/word Arabic - Middle Eastern or North African $0.235 $0.320 Armenian $0.235 $0.320 Bengali $0.235 N/A Berber $0.235 N/A Bosnian $0.224 $0.300 Cambodian $0.244 N/A Catalan $0.215 $0.300 Chinese- Mandarin or Cantonese $0.215 $0.300 Croatian $0.215 $0.300 Czech $0.224 $0.300 Danish $0.215 $0.300

Dari $0.235 N/A Dutch $0.215 $0.300 Estonian $0.215 $0.300

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Farsi/Persian $0.235 N/A

Finnish $0.235 $0.320 French – Canadian or European $0.182 $0.280 German $0.182 $0.280 Greek $0.224 $0.300 Gujarati $0.235 N/A Hebrew $0.224 $0.300 Hindi $0.215 $0.300 Hungarian $0.215 $0.300 Indonesian $0.235 $0.320 Italian $0.185 $0.280 Japanese $0.224 $0.300 Korean $0.244 $0.320 Laotian $0.235 N/A Latvian $0.215 $0.300 Lithuanian $0.215 $0.300 Malay $0.235 N/A Marathi $0.235 N/A Norwegian $0.215 $0.300 Pashto $0.235 N/A Persian/Farsi $0.235 $0.320 Polish $0.215 $0.300 Portuguese – Brazilian or European $0.185 $0.280 Punjabi $0.215 $0.300 Romanian $0.215 $0.300 Russian $0.215 $0.300 Serbian $0.215 $0.300 Slovak $0.224 $0.300 Slovenian $0.215 $0.300 Somali $0.235 N/A Spanish – Castilian or Latin American $0.172 $0.280 Swedish $0.215 $0.300 Tagalog $0.215 $0.300 Telugu $0.235 $0.320 Thai $0.235 N/A Turkish $0.235 $0.320 Ukrainian $0.224 $0.300 Urdu $0.235 $0.320 Vietnamese $0.244 $0.320

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Support Services

These services are charged by the hour (in 15-minute increments). Their rates are:

Editing of client's or third-party translations, all languages, except Japanese and Korean $54.40/hr

Editing of third-party Japanese or Korean translations $59.50/hr Proofreading of client's or third-party materials $41.25/hr Managing client's multi-translators or otherwise complex projects $67.25/hr

Desktop publishing $67.25/hr

Glossary development (see following section)

Glossary Development Rates

Glossary development rates depend on the complexity of the assignment and language. We offer three hourly rates:

$39.50/hr for the development of non-technical bilingual glossaries (all

European languages) $39.50/hr for the development of subject-specific bilingual glossaries to be used in the translation of very large single-subject texts (say >50,000 words) that we would then assign to two or more of our translators. Such a glossary would go a long way to ensure the use of consistent terminology in the translation. (All languages, if available)

$52.00/hr for the development of non-technical bilingual glossaries in Asian languages

$64.50/hr for the development of glossaries of technical terms by bilingual individuals intimately familiar with the jargon of a field of endeavor or industry (e.g.

Oilfield Technology, Rocketry, or Biotechnology) (All languages, if available)

Discounts

Single-subject, same document translations of

>10,000 words = $0.01/word.

>25,000 words = $0.02/word.

>50,000 words = $0.03/word.

>100,000 words = $0.035/word.

Prompt payment discount 2% Net 15 / or Net 30

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Rush Surcharges

Rush surcharges may apply in the following conditions:

Same day, or overnight delivery (24 hours turnaround or less): 50% surcharge.

Translations over 2,500 words per day: 20% surcharge.

Other rush charges may apply as a function of requested volume and turnaround constraints.

Description of Labor Categories for Translation Services

Title: Translator General

Position description: The translators we use are selected from a database of some 5,000 in-house and freelance individuals. Many are accredited by the American Translators Association (whenever a certification is available in their language pair) or by other similar institutions recognized in the U.S. and abroad. Our translators provide a written translation from the source to the target language, understand the inner workings and the idiomatic terminology of their specific industry or discipline, and they can be relied on to convey the intended meanings of the source documents rather than just delivering a literal translation. Translation services are provided for various industries and organizations including but not limited to legal, medical, law enforcement and business. All translators are expected to perform editing on projects already translated by professional translators.

Minimum education and experience: 2 years of professional experience, and a BA/BS college degree at a minimum.

Title: Translator Complex

Position description: The translators we use are selected from a database of some 5,000 in-house and freelance individuals. They are highly trained and experienced subject specialists, most with advanced degrees in their specialties. Complex terminology may be found in engineering, software, website localization, financial and technical documents. Many are also accredited by the American Translators Association (when a program exists for the selected language pair), or by other similar institutions recognized in the U.S. and abroad. Because they understand the inner workings and the idiomatic terminology of their specific industry or discipline, they can be relied on to convey the intended meanings of the source documents rather than just deliver a series of translated words. All translators are expected to perform editing on projects already translated by professional translators.

Minimum education and experience: 5 years of professional experience, and a minimum degree of BA/BS in the selected topic.

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Title: Transcriber

Position description: Experienced, bilingual transcription of recorded audio and their translation into English from a source language; review of the transcript by a second linguist against the original recording with particular emphasis on accuracy and completeness; certification of the transcript for use in Court or as needed otherwise;

and file management. Our linguists are recruited for their language skills and are expected to provide linguistic and analytical expertise to law enforcement agents.

Minimum education and experience: At least 2 years of prof. experience; California Wiretap certification and/or security clearance(s) may be required for certain projects.

Translator Qualifications

The translators we use are selected from a database of some 2,500 in-house and freelance individuals. They tend to be highly trained and experienced subject specialists, most with advanced degrees in their specialties. Many are also accredited by the American Translators Association or by other similar institutions. With very few exceptions, they are asked to translate exclusively into their native language. Because they understand the inner workings and the idiomatic terminology of their specific industry or discipline, they can be relied on to convey the intended meanings of the source documents rather than just deliver a series of translated words.

Project Management & Work Flow

In discussing a task request with a would-be client, our assignment editor makes sure that we understand and are capable of meeting all the client's requirements (intended audience, task-specific expertise, format, mode of delivery, graphics, turnaround time, special handling provisions, etc.).

As a rule, we do not accept assignments unless we feel confident that we can rely on appropriate subject-qualified translator-editor teams to prepare high-quality translations requiring no further editorial tinkering by the client. If the Project Manager determines we can indeed handle the task, we inform the client exactly how we intend to proceed and quote a "fixed price" or give a "not to exceed estimate" for the job.

Once an order has been placed, a Project Manager assigns the task to the most qualified available translator-editor team whose education and/or experience match the subject area of the source document. All clients' requirements are communicated to both the translator and editor who are encouraged to consult with one another throughout the duration of the task.

The editor's responsibilities include verification of the entire document for completeness, terminology, content, graphics, style, grammar and syntax, localization of units of measurement, glossary development, and cultural sensitivity. The editor is particularly vigilant about the consistent use of terminology when two or more translators are assigned to a large project. He or she also proofreads the final copy.

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The Liaison with the client is handled by the Project Manager who oversees the entire project, keeps the client informed of progress, or of any problems, and also takes a beady-eyed look at the translation before it is sent to the client.

Large or repetitive projects are handled, if appropriate, by Trados, or similar translation software that simplifies glossary development and uses translation memory programs for text storage and retrieval.

Translations may be delivered to client for PC or Mac environments in a variety of formats:

MS Office, PageMaker, QuarkXpress, Acrobat PDF, HTML, and others. Typesetting and special formatting services are also available.

Quality Assurance

Selection of the best subject-qualified translator-editor team, familiar with current terminology in both the source and target languages, goes a long way to ensure a high-quality product. Occasional differences of opinion between translator and editor about technical or conceptual matters are resolved by consultation with experts from the academe or from the appropriate industry branch. Alternatively, the Project Manager may on occasion solicit client's help in clarifying certain passages in the source text. In the case of large assignments requiring, due to time or other constraints, reliance on two or more translators, one of the translators is assigned the job of preparing a glossary of pertinent technical terms.

This glossary is reviewed by the editor and then used by the other translator(s) to ensure internal consistency. The translations are formally proofread against the source text and sent to the client as agreed.

Code of Conduct and Business Practices

All our translators and we, as their employer, adhere closely to and are bound by the American Translators Association's «Code of Professional Conduct & Business Practices». A copy of this two-page code is sent routinely to our translators along with our Non-Disclosure Agreement.

Confidentiality

Every effort is being made to hold all work in the strictest confidence. Translators, editors and support personnel are all required to sign a Non-Disclosure Agreement, not to make copies of clients' materials, and to return all materials to us at the end of an assignment.

Translators have been informed that failure to obey these rules will inevitably lead to a permanent ban from our translator pool and, perhaps, to some legal action.

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Interpretation Services

Detailed descriptions of the various services offered in this labor/task category are given immediately following the Rate Tables. The languages bunched together below as "European", "Major Asian" and "Middle Eastern" are identified alphabetically at the end of the Table.

Labor/Task Category RATES

Depositions; Admin. Hearings;

Interrogatories. Not Court Certified

GSA

Hourly Rate, $

GSA

Daily Rate, $

All European languages $69.50 $493.00

Major Asian languages $82.68 $548.00 Middle Eastern & North African languages $69.50 $493.00 Two-hour minimum Cancellation policy: two workdays.

Legal as above, but Court Certified

GSA

Hourly Rate, $

GSA

Daily Rate, $

All European languages $98.28 $678.00 Major Asian languages $109.20 $723.00

Middle Eastern & North African languages $94.50 $678.00 Two-hour minimum Cancellation policy: two workdays

Court Appearances - Half day (four hours)

GSA

Hourly Rate, $

GSA

Daily Rate, $

All European languages N/A $399.00

Major Asian languages N/A $458.00 Middle Eastern & North African languages N/A $399.00 Cancellation policy: two workdays

Court Appearances — Full day (7.5 hours) GSA Hourly Rate, $

GSA

Daily Rate, $

All European languages N/A $678.00

Major Asian languages N/A $723.00

Middle Eastern & North African languages N/A $678.00 Full-day minimum (a full day is 7.5 hours of work and 0.5 hours of break).

Cancellation policy: two workdays.

Business Meetings (Consecutive) GSA Hourly Rate, $

GSA

Daily Rate, $

All European languages $94.50 $697.32 Major Asian languages $103.50 $723.00 Middle Eastern & North African languages $94.50 $678.00 Two-hour minimum Cancellation policy: two workdays

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Conferences (Simultaneous) GSA Hourly Rate, $

GSA

Daily Rate, $

All European languages N/A $829.92 Major Asian languages N/A $882.50 Middle Eastern & North African languages N/A $798.00 Full day minimum (a full day is 7.5 hours of work and 0.5 hours of break).

Cancellation policy: 7 days

Escort Interpreting: Social GSA Hourly Rate, $

GSA

Daily Rate, $

All European languages $72.28 $493.00 Major Asian languages $82.68 $548.00 Middle Eastern & North African languages $72.28 $493.00 Two-hour minimum Cancellation policy: two workdays

Escort Interpreting: Technical GSA Hourly Rate, $

GSA

Daily Rate, $

All European languages $94.50 $678.00 Major Asian languages $107.64 $723.00 Middle Eastern & North African languages $94.50 $678.00 Two-hour minimum Cancellation policy: two workdays

Scheduled Teleconferencing GSA Min. Rate, $

All languages: day or night (billings at 15-min. increments after 1st hour) $1.45/min. N/A

Minimum charge $100.00

European Languages: Albanian, Bosnian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Ukrainian.

Major Asian Languages: Bengali, Burmese, Cambodian, Chinese (Cantonese or Mandarin), Gujarati, Hindi, Hmong, Indonesian, Japanese, Khmer, Korean, Laotian, Malay, Marathi, Punjabi, Tagalog, Telugu, Thai, Urdu, Vietnamese.

Middle Eastern and African Languages: Afrikaans, Amharic, Arabic (Middle Eastern or North African), Armenian, Berber, Dari, Farsi, Hebrew, Igbo, Pashto, Persian, Somali, Tigrinya, Turkish, Yoruba.

Cancellation Policy

Client is liable for minimum payment if an appointment is cancelled after the specified time period allowed for the various labor tasks. In the case of Court Appearances, for example, clients will be charged, respectively, the one-day or four-hour minimum rate only if the interpreter(s) booked by them for work on a certain day cannot be assigned to other, similar work on that day.

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Description of Labor Categories for Interpreting Services

Title: Interpreter

Position description: An interpreter translates verbally from one language to another either in a consecutive or simultaneous mode. Interpreters are assigned to the following tasks:

o Depositions, Administrative Hearings: Consecutive interpretation services by bilingual professionals familiar with legal concepts and terminology. Some of the interpreters may have Administrative Hearing certifications. Typical assignments here would be preparation of witnesses for trials; on-site interpretation in prisons; arbitration proceedings and the like.

o Business Meetings (consecutive): Interpreters for business or social meetings with foreign delegations of various sorts. Technically competent interpreters are often available for meetings requiring specific knowledge or expertise.

o Escort Interpreting: This service may include escorting foreign visitors from their arrival to their departure.

o Over the telephone interpreting (24/7) and telephonic interpreting (day or night): The conference call is placed by the client and the service is provided in 150 languages 24/7.

o Scheduled Teleconferencing: Telephone interpretation (day or night) scheduled in advance. The conference call is placed by the client and the service is usually rendered from the interpreter's home.

o Medical appointments in a health care setting.

o Code of Professional Conduct of Court Interpreters: Our Court Interpreters and we, as their employer, are bound to comply with the Code of Ethics and Professional Responsibilities established by NAJIT, the National Association of Judicial Interpreters and Translators.

Minimum education and experience: 1 year of professional experience and a High School degree.

Title: Interpreter State Court Certified

Position description: Same as interpreter, but possessing a State Court certification.

Simultaneous or consecutive interpretation for criminal or civil proceedings by State or Federal Court Certified interpreters, when available.

Minimum education and experience: State Court certification, and at least 1 year of professional experience. For those languages where a State Court certification program does not exist, a Court Registered interpreter can be assigned.

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Title: Interpreter Federal Court Certified

Position description: Same as State certified interpreter, but possessing a Federal Court certification (available only for Spanish). Simultaneous or consecutive interpretation for criminal or civil proceedings by State or Federal Court Certified interpreters, when available.

Minimum education and experience: Federal Court certification, and at least 1 year of professional experience.

Title: Interpreter Consecutive

Position description: Interpreters for business or social meetings with foreign delegations of various sorts. Technically competent interpreters are often available for meetings requiring specific knowledge or expertise.

Minimum education and experience: Same as interpreter.

Title: Interpreter Simultaneous

Position description: Interpreters with superior bilingual skills capable of grasping and conveying complex concepts simultaneously. Familiarity with interpretation booth equipment. Our Conference Interpreters and we, as their employer, are bound by the Code of Conduct established by AIIC, the International Professional Association of Conference Interpreters.

Minimum education and experience: Same as interpreter.

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SIN 611630 (Linguistic Training and Education):

Educational Materials

Accent on Iraq, a language training kit

Are you looking for a way to better prepare soldiers for duty in Iraq?

Accent on Iraq is a versatile communication survival tool not only covering useful phrases and vocabulary, but also Iraqi culture - its history, geography, ethnic groups, social structure, major holidays, education, food, religion, and customs - including a "Do's and Don'ts" for interacting with the Iraqi people.

U.S. Government Discount Price: $19.95

Volume Discounts to the U.S. Federal Government

No. of Copies % Final Price/Unit

1-249 copies 0.0% $19.95

249-499 copies 2.0% $19.55

500-999 copies 3.0% $19.35

1,000-4,999 copies 4.0% $19.15

5,000-9,999 copies 5.0% $18.95

10,000 copies 6.0% $18.75

Accent on Afghanistan/Pashto, a language training kit.

Are you looking for a way to better prepare soldiers for duty in Afghanistan?

Accent on Afghanistan is a versatile communication survival tool not only covering useful phrases and vocabulary, but also the culture - its history, geography, ethnic groups, social structure, major holidays, education, food, religion, and customs - including a "Do's and Don'ts" for interacting with the Afghani people.

U.S. Government Discount Price: $19.95

Volume Discounts to the U.S. Federal Government

No. of Copies % Final Price/Unit

1-249 copies 0.0% $19.95

249-499 copies 2.0% $19.55

500-999 copies 3.0% $19.35

1,000-4,999 copies 4.0% $19.15

Accent on Languages, Inc. – GS-10F-0351N Page 17 of 24

Accent on Afghanistan/Dari, a language training kit.

Are you looking for a way to better prepare soldiers for duty in Afghanistan?

Accent on Afghanistan is a versatile communication survival tool not only covering useful phrases and vocabulary, but also the culture - its history, geography, ethnic groups, social structure, major holidays, education, food, religion, and customs - including a "Do's and Don'ts" for interacting with the Afghani people.

U.S. Government Discount Price: $19.95

Volume Discounts to the U.S. Federal Government

No. of Copies % Final Price/Unit

1-249 copies 0.0% $19.95

249-499 copies 2.0% $19.55

500-999 copies 3.0% $19.35

1,000-4,999 copies 4.0% $19.15

Accent on Languages, Inc. – GS-10F-0351N Page 18 of 24

Comprehensive Linguistic Analytical & Support Services

Description of Services

We offer experienced, federally-cleared bilingual monitors for electronic surveillance of suspects involved in criminal activities. The range of services includes monitoring;

transcription of recorded conversations; their translation into English from a source language; review of the transcript by a second linguist against the original recording with particular emphasis on accuracy and completeness; certification of the transcript for use in Court or as needed otherwise; and file management. All our monitors and site supervisors are prepared to serve as expert witnesses in Court.

Accent on Languages has the capability to provide linguists with security clearances under SIN 541930. These services are provided to law enforcement organizations and agencies.

Accent on Languages has been providing linguists to the federal government since 1997. We have worked on numerous Title III contracts for DEA, ICE, ATF, FBI, IRS and the US Attorney’s office as well as state agencies such as BNE (Bureau of Narcotics Enforcement) and US District Attorney’s offices.

Accent on Languages has a pool of 500 cleared linguists nationwide who have worked extensively under Title III. Accent on Languages has full capability to provide linguists with federal security clearances to work as “Classified Linguists for Interpretation and Monitoring”.

Accent on Languages offers full language services in support of local, national, or global requirements that support the missions of military, law enforcement, homeland and national security organizations, among others.

These services include but are not limited to:

Collecting, translating/interpreting and delivering mission related data; performing data;

analysis; cultural consulting; role-playing; Title III monitoring and intercepts;

interview;

support, preparing related reports and assessments; forensic processing;

screening/gisting; related project/program management and control for linguist;

screening and, recruitment; logistical coordination; site supervision and quality control of all related services;

Linguists cleared for government sensitive materials and linguists with security clearances equal to Secret and/or Top Secret are offered relative to the above mentioned translation related services.

The language services provided under this SIN include communication from a source language to a target language.

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Quality Assurance/Confidentiality

Accent on Languages has been providing high quality language services to the US Federal Government since 1997. All linguists are trained and expected to follow the highest standards and maintain excellent work ethics. Confidentially and security are a priority. Our linguists follow specific protocols regarding safeguarding and transferring documents and that any unused material is properly disposed.

The quality control starts with the choice of the best qualified linguists. Training is provided to newly hired staff. Every assignment is approached with the final product in mind. Each document will be potentially used in federal court as evidence and so forth must be translated and transcribed following specific guidelines regarding the format, privileged calls and codes used by the speakers in the monitored conversations. Accent on Languages transcripts have never been challenged in court.

Our linguists are recruited for their language skills and are expected to provide linguistic and analytical expertise to law enforcement agents. The transcriptions must be verbatim and the translation from the source to the target language must be accurate and respectful of the register used by the speakers as well as in the rendition of slang and idiomatic expressions.

A Project Manager is assigned to every project and is the liaison between the aces agent and Accent on languages. The Project Manager’s responsibilities include:

Coordinating and supervising the linguists Schedule Update glossaries and reference material include maps Maintain a list of code words Quality control of the work including review of summaries, transcription and translation Clear communication with the team of new requirements and updates.

The languages we currently offer relying on the use of cleared monitors are listed in the following pages. Transcription and translation of recorded conversations by linguists not holding government clearances are offered also in a number of other languages.

Comprehensive Linguistic Analytical & Support Services Monitoring and Transcription Rates

Language Monitor or

Transcriber Hourly

Rate

Team Leader Hourly

Rate Arabic - Middle East or North African $46.80 $50.80 Armenian $46.80 $50.80 Bengali $46.80 $50.80 Berber $46.80 $50.80

Accent on Languages, Inc. – GS-10F-0351N Page 20 of 24

Cambodian $49.80 $53.80 Catalan $42.80 $46.80 Chinese - Mandarin or Cantonese $45.80 $49.80 Farsi/Persian $49.80 $53.80 French - Canadian or European $36.80 $40.80 German $36.80 $40.80 Hebrew $49.80 $53.80 Hindi $46.80 $50.80 Indonesian $51.80 $55.80 Italian $36.80 $40.80 Japanese $47.80 $51.80 Korean $47.80 $51.80 Laotian $47.80 $51.80 Malay $49.80 $53.80 Pashto $54.80 $58.80 Persian $49.80 $53.80 Polish $42.80 $46.80 Portuguese - Brazilian or European $36.80 $40.80 Punjabi $47.80 $51.80 Russian $42.80 $46.80 Spanish - Castilian or Latin American $30.50 $34.50 Tagalog $49.80 $53.80 Telugu $54.80 $58.80 Thai $49.80 $53.80 Ukrainian $42.80 $46.80 Urdu $46.80 $50.80 Vietnamese $47.80 $51.80

Rush fees

Large projects are assigned to a team of transcribers and reviewers, depending on the volume and desired turnaround/deadline. Accent on Languages owns a proprietary database containing over 5,000 linguists and 500 linguists with security clearances. Accent on Languages is able to create teams of any profile and size in order to meet the requirements for a specific rush project.

Rush surcharges may apply in the following conditions:

Same-day, or overnight delivery (24 hours turnaround or less): 50% surcharge.

Over 12 minutes transcribed per day: 20% surcharge.

Other rush surcharges may apply as a function of requested volume and turnaround constraints.

Accent on Languages, Inc. – GS-10F-0351N Page 21 of 24

Description of Labor Categories for Monitoring and Transcription Services

Title: Monitor/Team Leader

Position description: Experienced, federally-cleared bilingual monitors for electronic surveillance of suspects involved in criminal activities. The range of services includes monitoring; transcription of recorded conversations; their translation into English from a source language; review of the transcript by a second linguist against the original recording with particular emphasis on accuracy and completeness;

certification of the transcript for use in Court or as needed otherwise; and file management. All our monitors and site supervisors are prepared to serve as expert witnesses in Court. Our linguists are recruited for their language skills and are

Minimum education and experience: At least possessing an appropriate security clearance issued by a US entity (depending on the project requirements, for example:

DOD, DOJ, DHS, ICE, DEA, CIA, local law enforcement agencies, among others). For supervisors/team leaders, the minimum education required is a BS/BA college degree.

Title: Transcriber

Position description: Experienced, bilingual transcription of recorded audio and their translation into English from a source language; review of the transcript by a second linguist against the original recording with particular emphasis on accuracy and completeness; certification of the transcript for use in Court or as needed otherwise;

and file management. Our linguists are recruited for their language skills and are

Minimum education and experience: At least 2 years of professional experience;

California Wiretap certification may be required for certain projects. Security clearance might be required for certain projects.

Accent on Languages, Inc. – GS-10F-0351N Page 22 of 24

Language Services for the Visual and Hearing Impaired

RATE SHEET

[rates are per interpreter] HOURLY HALF DAY

(4 hrs)

FULL DAY

(7.5 hrs + break)

Qualified Sign Language Interpreting $81.00 $288.00 $558.00

Certified Sign Language Interpreting $94.50 $360.00 $702.00

All services have a minimum charge of (2) hours [$162 for Qualified, $189 for Certified].

At least (2) American Sign Language (ASL) interpreters need to be scheduled for assignments lasting over (1) hour, due to the taxing physical activity and mental focus that the interpreter needs to sustain throughout the assignment (interpreters work as a team, switching as needed to provide uninterrupted service throughout the whole assignment).

Travel time is applicable only if it takes more than 30 minutes for the arrival leg, or more than 30 minutes for the return leg. For those instances where travel time is over 30 minutes (arrival or return), the total travel time will be billed at ½ the base rate.

Mileage and parking: Fees may apply at the official per diem rate published by the State of California; the mileage rate for the year 2011 is set to $0.51/mile. In addition, parking fees may also apply (receipts of parking can be provided upon request).

Cancellation or no-show policy: Customer needs to communicate cancellation at least (2) business days before the scheduled date and time of service; if the service is cancelled with less than (2) business days notice, customer will be responsible for payment in full.

Cancellations made after 5pm on business days, or made on weekends/holidays, will be considered as cancelled on 8am of the following business day.

Normal office hours of operation are from 8am to 5pm, Monday to Friday.

Description of Labor Categories for American Sign Language Services

Title: Qualified Sign Language Interpreter

Position description: Qualified and capable professional American Sign Language interpreter, not certified by RID.

Minimum education and experience: Qualified and capable professional American Sign Language interpreter with at least (1) year of professional experience.

Accent on Languages, Inc. – GS-10F-0351N Page 23 of 24

Title: Certified Sign Language Interpreter

Position description: Qualified and capable professional American Sign Language interpreter, certified by RID.

Minimum education and experience: Must be RID/NAD certified, with at least (2) years of professional experience.

Accent on Languages, Inc. – GS-10F-0351N Page 24 of 24

SCA MATRIX

The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

SCA MATRIX

SIN SCA Eligible Contract Labor Category

SCA Equivalent Code - Title WD Number

541930 Translator General(**) 30110 – Foreign Language Translator

1987-0989 Rev. 7/16/2019

Translator Complex(**) 30110 – Foreign Language Translator 1987-0989

Rev. 7/16/2019

541930

Interpreter(**) 30110 – Foreign Language Translator 1987-0989

Rev. 7/16/2019

Interpreter State Certified(**)

30110 – Foreign Language Translator 1987-0989

Rev. 7/16/2019

Interpreter Federal Certified(**)

30110 – Foreign Language Translator 1987-0989

Rev. 7/16/2019

Interpreter Consecutive(**) 30110 – Foreign Language Translator 1987-0989

Rev. 7/16/2019

Interpreter Simultaneous(**)

30110 – Foreign Language Translator 1987-0989

Rev. 7/16/2019

541930 Monitor/Team Leader(**) 30110 – Foreign Language Translator

1987-0989 Rev. 7/16/2019

Transcriber(**) 30110 – Foreign Language Translator 1987-0989

Rev. 7/16/2019

541930

Qualified Sign Language Interpreter(**)

30130 – Interpreter (Sign Language) 1988-0742

Rev. 4/02/2019

Certified Sign Language Interpreter(**)

30130 – Interpreter (Sign Language) 1988-0742

Rev. 4/02/2019