MAS - Worldwide Language Resources, LLC - GS10F0307L

General Service Administration

Multiple Award Schedule FSC Group: Professional Services

Federal Supply Service Authorized Federal Supply Schedule

WorldWide Language Resources, LLC

308 Person Street, Fayetteville, NC 28301

Contract Number GS-10F-0307L Contract Administrator, Ms. Lana R Peters, gsa@wwlr.com

Price List Effective: Price list current as of Modification #PO-0057 effective August 10, 2020 Contract Period: June 21, 2001 through June 20, 2021

Business Size: Large

For more information on ordering from Federal Supply Schedule click on the FSS Schedules button at fss.gsa.gov.

WorldWide Language Resources, LLC Federal Supply Service – Authorized Federal Supply Schedule

GS-10F-0307L

Page i

TABLE OF CONTENTS

WorldWide’s Business Information

WORLDWIDE’S POINTS OF CONTACT

COMPANY PROFILE

MISSION

COMPANY HISTORY

GOVERNMENT CLIENTS AND PAST PERFORMANCE

CONTRACT INFORMATION FOR CUSTOMER

SERVICE CONTRACT LABOR STANDARDS

541930 TRANSLATION AND INTERPRETATION SERVICES

TRANSLATION SERVICES

Supplemental Translation Services

INTERPRETATION SERVICES

OCONUS Labor Category Descriptions

611630 LINGUISTIC TRAINING AND EDUCATION

OVERSEAS CULTURAL AND LANGUAGE IMMERSION PROGRAM

ON-SITE LANGUAGE INSTRUCTION & SUPPORT

MOBILE TRAINING TEAM

LANGUAGE PROGRAM COORDINATOR

LANGUAGE ACADEMIC SUPERVISOR

PROGRAM OF INSTRUCTION DEVELOPER

PROJECT MANAGER

SIN OLM: ORDER-LEVEL MATERIALS

THE GSA SCHEDULE – FAQS AND WHY GSA?

WHAT IS A FEDERAL SUPPLY SCHEDULE?

HOW DOES GSA AWARD THESE CONTRACTS?

WHAT ARE THE BENEFITS TO YOU, THE FEDERAL GOVERNMENT CUSTOMER?

WHAT ARE THE ORDERING PROCEDURES?

WHAT IS GSA ADVANTAGE™?

DOES "BEST VALUE" MEAN "LOWEST PRICE"?

WORLDWIDE REFUND AND CANCELLATION POLICY

TUITION REFUNDS (INCLUDING EDUCATIONAL TOURS/EXCURSIONS)

LODGING REFUNDS

REFUNDS FOR OTHER PROGRAM EXPENSES (AIRFARE, VISAS, ETC.)

EXCEPTIONS TO THE REFUND POLICY

PAYMENT OF REFUNDS

INSURANCE

LIABILITY

Page ii

LIST OF TABLES

TABLE 1. WORLDWIDE'S BUSINESS INFORMATION

TABLE 2. WORLDWIDE POINTS OF CONTACT

TABLE 3. WORLDWIDE SERVICES

TABLE 4. CONTRACT INFORMATION FOR CUSTOMER

TABLE 5. WORLDWIDE'S TRANSLATION SERVICES (541930)

TABLE 6. WORLDWIDE'S SUPPLEMENTAL TRANSLATION SERVICES (541930)

TABLE 7. RUSH CHARGES (541930)

TABLE 8. VOLUME DISCOUNTS (541930)

TABLE 9. GOVERNMENT NET PRICING (541930)

TABLE 10. OCONUS INTERPRETATION SERVICES GOVERNMENT NET PRICING (541930)

TABLE 11. FOREIGN LANGUAGE INSTRUCTOR QUALIFICATIONS (611630)

TABLE 12. LANGUAGE PROGRAM COORDINATOR DUTIES (611630)

TABLE 13. LANGUAGE PROGRAM COORDINATOR QUALIFICATIONS (611630)

TABLE 14. LANGUAGE ACADEMIC SUPERVISOR DUTIES (611630)

TABLE 15. LANGUAGE ACADEMIC SUPERVISOR QUALIFICATIONS (611630)

TABLE 16. PROGRAM OF INSTRUCTION DUTIES (611630)

TABLE 17. PROJECT MANAGER DUTIES (611630)

TABLE 18. RATES FOR LANGUAGE IMMERSION BY COUNTRY (611630)

TABLE 19. GOVERNMENT DISCOUNTED NET PRICING (611630)

WorldWide’s Business Information

Address WorldWide Language Resources, LLC

308 Person Street Fayetteville, NC 28301

Telephone 910.483.2881

Facsimile 910.483.2470

Website www.wwlr.com

E-mail gsa@wwlr.com

Contract Administrator Lana R Peters

CAGE Code 07ES4

DUNS Number 94-5445765

Business Size Large Business

Business Certification Veteran Owned Business

Education Accreditation Accrediting Council for Continuing Education & Training (ACCET)

Translation Memberships American Translators Association (ATA) Table 1. WorldWide's Business Information

Contractor accepts LH and FFP

WorldWide’s Points of Contact President Mr. Lawrence Costa lawrence.costa@wwlr.com

Chief Executive Officer – Authorized Negotiator Mr. Lance Manske lance.manske@wwlr.com

Chief Operating Officer – Authorized Negotiator Ms. Patricia A O’Brien patty.obrien@wwlr.com

Chief Finance Officer – Authorized Negotiator Mr. Christopher Livak chris.livak@measllc.com

Chief Strategy Officer – Authorized Negotiator Mr. Michael P Saulnier mike.saulnier@wwlr.com

Business Services – Authorized Negotiator Ms. Ashley N Richardson ashley.richardson@wwlr.com

Contract Administrator Ms. Lana R Peters gsa@wwlr.com

Director of Foreign Language Training Ms. Zlata Dale zlata.dale@wwlr.com

Table 2. WorldWide Points of Contact http://www.wwlr.com/ mailto:gsa@wwlr.com mailto:Lawrence.Costa@wwlr.com mailto:Lance.Manske@wwlr.com mailto:Patty.Obrien@wwlr.com mailto:chris.livak@measllc.com mailto:mike.saulnier@wwlr.com mailto:Ashley.richardson@wwlr.com mailto:gsa@wwlr.com mailto:Zlata.Dale@wwlr.com

Company Profile

Mission

WorldWide Language Resources provides the best quality language services for the best price, in any language, anywhere, anytime, under any conditions.

Company History

In September of 1995, Lawrence P. Costa, former Command Language Program Manager of 10th Special Forces Group (Airborne), founded WorldWide as a language consultant firm. WorldWide is a diverse company formed by associates having extensive international experience operating in countries on every continent. WorldWide's principals have over forty years combined experience in international operations management. The high-quality professional products and services of WorldWide are always delivered on time and in any place in the world. We have an expanded marketing scope that includes the needs of academia and industry, as well as Government and defense organizations.

WorldWide specializes in foreign language instruction, interpretation, and translation, as well as proficiency testing, language textbook development and editing, and analysis of language training requirements and programs. Initially, these services were primarily provided to the Intelligence community and Department of Defense. Our mission expanded in 1997 to include corporate and professional foreign language services and specialized/technical language training for business clients. In 2001, our mission significantly expanded to provide local and deployed US citizens linguists to accompany US and Coalition task forces to combat zones throughout the globe.

WorldWide’s accreditation provides verification of our management and language program’s consistency, experience and reliability. WorldWide is nationally accredited by the Accrediting Council for Continuing Education and Training (ACCET), one of the thirteen organizations chartered by US Department of Education to award accreditation. Since WorldWide's founding, we have provided intensive language training to more than 4,000 students in over 45 languages and dialects for a total of almost 4 million class hours. More than 90% of these students have been Federal Government employees in full-time intensive programs.

SERVICES

Training Language Communications Consulting & Development

Language Training in the U.S. and Abroad

On-Site Language & Cultural Immersion Programs

Domestic "Isomersion" Courses

English as a Second Language (ESL)

Foreign Language Books & Educational Materials

Law Enforcement Specific Language Training (1122 program)

US Special Operations Command

(USSOCOM)

Translation Services (non-technical & technical)

Proofreading and Editing

Interpretation Services (escort, consecutive and simultaneous)

Cleared Interpreters/Translators (Secret & Top Secret)

Combat Zone Interpreters

Cultural Advisors

North Atlantic Treaty Organization (NATO)

Australian Defence Force (ADF)

International Business Consulting

International Business Development Services

Cross Cultural Communication Seminars

Joint Ventures

Security Advisors

Logistical Consulting

United Kingdom Ministry of Defence (UK MoD)

Table 3. WorldWide Services

Government Clients and Past Performance

WorldWide has had Government contracts for language services since its beginning in 1995. At present, WorldWide has competitive bid multi-year contracts and blanket purchase agreements for language training and translation/interpreting services. Our list of clients includes the following agencies:

NATO KFOR

National Security Agency

National Defense University North Carolina State Highway Patrol

Federal Bureau of Investigation Wal-Mart International

Immigration and Naturalization Service Drug Enforcement Administration

US Department of Agriculture

NASA

Department of Defense US Army John F. Kennedy Special Warfare

Center 1st, 3rd, 5th, 7th, 10th, 19th, and 20th Special

Forces Groups XVIII Airborne Corps & Fort Bragg

US Civil Affairs & Psychological Operations Command

US Navy SEALS / Naval Special Warfare Command

US Air Force Special Operations Command

US Army Intelligence School & Center Air Intelligence Agency Naval Security Group

USMC Intelligence Defense Intelligence Agency

US Coast Guard 4th Psychological Operations Group

Maine State Police

In Past Performance Reports from these agencies, WorldWide has consistently received excellent ratings. In order to confirm our excellent performance, please contact us for names and telephone numbers of individual agency Contract Officer Technical Representatives (COTR).

You may email your request to: gsa@wwlr.com or telephone WorldWide’s corporate headquarters 910.483.2881.

Contract Information for Customer

1a Table of Awarded special item number(s) with appropriate cross-reference to page number(s)

541930 Translation and Interpretation Services – Pages 8-12 611630 Linguistic Training and Education – Page 13-16

SIN OLM: Order-Level Materials – Page 21

1b

Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

See SIN pricing for 541930 and 611630

1c

If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided.

Translation hourly rates– Page 11 Interpretation hourly rates– Page 12

2 Maximum order 541930 Translation and Interpretation Services – $350,000 611630 Linguistic Training and Education – $1,000,000.00

SIN OLM: Order-Level Materials – $250,000

3 Minimum order $100.00

4 Geographic coverage (delivery area) FOB Worldwide

5 Point(s) of production (city, country, and State or foreign country) Fayetteville

Cumberland County North Carolina

6 Discount from list prices or statements of net price Government net prices (discounts already deducted)

7 Quantity discounts BPA discount of 2.5% for individual task orders of 1 year or more

8 Prompt payment terms Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions

9a Notification that Government purchase cards are accepted at or below the micro-purchase threshold.

Yes

9b Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold.

10 Foreign items (list items by country of origin) None

11a Time of delivery To be determined by Task Order

11b Expedited Delivery Available – contact Contractor for service & rates

11c Overnight and 2-day delivery Available – contact the Contractor for service & rates

11d Urgent Requirements Agencies can contact the Contractor to affect a faster delivery

12 F.O.B. point(s) Destination

13a Ordering address(es) Same as Contractor address

13b Ordering Procedures For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA's) are found in Federal Acquisition Regulation (FAR) 8.405-3

14 Payment address(es) Same as company address

15 Warranty provision Contact Contractor

16 Export packing charges, if applicable N/A

17 Terms and conditions of Government purchase card acceptance Contact Contractor

(any threshold above the micro purchase level)

18 Terms and conditions of rental, maintenance, and repair (if applicable) N/A

19 Terms and conditions of installation (if applicable) N/A

Terms and conditions of repair parts indicating date of parts price lists and any discount from list prices

N/A

20a Terms and conditions for any other services (if applicable) N/A

21 List of service and distribution points (if applicable) N/A

22 List of participating dealers(if applicable) N/A

23 Preventive maintenance (if applicable) N/A

24a Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants).

N/A

24b

If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.

N/A

25 Data Universal Numbering System (DUNS) number 94-5445765

Notification regarding registration in System for Award Management (SAM) database.

Registered

Table 4. Contract Information for Customer

Service Contract Labor Standards

SCLS Eligible Contract Labor Category/Service

SCLS Equivalent Code – Title WD Number

Translation 30110 – Foreign Language Translator 1987-0989

Technical Translator 30110 – Foreign Language Translator 1987-0989

Proofreader/Editor 30463 – Technical Writer III 2015-4281

Format/Graphic Designer 15080 – Graphic Artist 2015-4281

The Service Contract Labor Standards (SCLS), formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the

SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

541930 Translation and Interpretation Services

Translation Services

WorldWide Language Resources, LLC provides written conversions of source texts from one language into a target language, while keeping true to the meaning and intent of the original source. All translation documents are word processed in a standard text format and a hard copy and/or soft copy is provided to the customer.

Translation Services are performed by technically qualified and experienced native-speaking language specialists. All translators are interviewed and tested for their specific experience in translation, technical expertise and language skills.

Charges are based on target-language word count, except in cases of translations from English into character-based languages; in these cases, charges are based on the source language word count.

Technical Translations require a translation professional with specific expertise in the technical subject (i.e.

medicine, engineering, military weapons/equipment, sciences, etc.)

Technical Translations: Additional 25%

There are additional fees for translations require proofreading, editing or final production layout in a required media format. Formatting and graphic design service is also available. This service includes specialized word processing and inserting graphics in to documents with foreign language subtitles, etc.

-- BPA discount 2.5% Individual Task orders, 1 yr. or more --

Language

Government Net Pricing

Price per Word

Government Price per

1000 Words Albanian .10 $99.75

Arabic .15 $149.60

Bulgarian .15 $149.60

Czech .10 $99.75

Danish .10 $99.75

Dari .15 $149.60

Dutch .10 $99.75

Estonian .10 $99.75

German .10 $99.75

Italian .10 $99.75

Kazak .15 $149.60

Kurdish .15 $149.60

Kirghiz (Kyrgyz) .15 $149.60

Latvian .10 $99.75

Lithuanian .10 $99.75

Macedonian .10 $99.75

Pashto .15 $149.60

Persian-Dari .15 $149.60

Persian-Farsi .15 $149.60

Polish .10 $99.75

Portuguese .10 $99.75

Punjabi .15 $149.60

Romanian .10 $99.75

Russian .15 $149.60

Serbo-Croatian .15 $149.60

Slovenian .10 $99.75

Spanish .10 $99.75

Tadjik (Tajik) .15 $149.60

Turkish .10 $99.75

Turkmen .15 $149.60

Ukrainian .15 $149.60

Urdu` .15 $149.60

Uzbek .15 $149.60

Table 5. WorldWide's Translation Services (541930)

Supplemental Translation Services

Labor/Task Category Description Price

Proofreading and Editing

This service includes checking the translated document for fluency and for correct spelling and grammar in the target language

$34.99 per hour

Formatting and Graphic Design

This service includes specialized word processing (specific formats, tables, charts, etc.) and inserting graphics into documents with foreign language subtitles, etc.

$39.99 per hour

Final Production Layout This service provides final production layout in required media format or camera-ready format.

$39.99 per hour

Project Manager / Coordinator

The project manager manages and coordinates contract translators and interpreter or other contract personnel. A project manager would be recommended for large volume translation projects over a period of time.

$44.99 per hour

Table 6. WorldWide's Supplemental Translation Services (541930)

Charges are for standard delivery translation rates are based on 3,000 words per translator in any language per business day. A business day is defined as Monday through Friday with exception for holidays. All rates listed above are for standard, non-technical translations of unclassified material.

Rush charges as follows:

2001-4000 words per business day Additional $0.02 per word

4001-10,000 words per business day Additional 50%

More than 10,001 words per business day Additional 100% Table 7. Rush Charges (541930)

Volume discounts as follows:

One document, single subject, more than 25,000 words, standard delivery $0.01 per word discount

One document, single subject, more than 50,000 words, standard delivery $0.02 per word discount

One document, single subject, more than 200,000 words, standard delivery

$0.04 per word discount

Table 8. Volume Discounts (541930)

Interpretation Services

WorldWide provides Interpreters and Cultural Advisors in over 100 languages including the following:

Albanian Amharic Arabic

Dari Estonian German

Kazakh Kirghiz (Kyrgyz) Macedonian

Pashto Persian- Farsi

Punjabi Romanian Russian

Serbian-Croatian (Bosnian, Croatian, and Serbian)

Tadjik Turkish Turkmen

Ukrainian Urdu Uzbek

WorldWide delivers high quality, professional products and services on time, any place in the world.

WorldWide interpreters and translators are technically qualified and experienced native-speaking language specialists, and most are certified by a translation-accrediting agency such as the American Translators Association (ATA).

WorldWide interpretation experience is extensive. With our interpreter and translator professionals, we have experience in such complex interpretation projects as simultaneous interpretation at multilingual conferences and court rooms to escort interpretation for high-level government officials. Additionally, WorldWide is experienced in providing interpreters to US and combined operations in the Middle East, Africa, Asia, and Eastern Europe (Balkans). WorldWide has been providing interpreter and translation support to Operations Enduring Freedom and Iraqi Freedom since the Global War on Terrorism began and was likewise involved in the NATO efforts during the conflict in the Balkans.

All interpreters are interviewed and tested for their specific bilingual or multilingual skills and experience in simultaneous and/or consecutive interpretation along with their cultural knowledge. They are equally reviewed for their translation, transcription, and technical expertise. WorldWide project managers for interpretation projects are skilled in operating under all conditions for the variety of needs of the US Government and US Military in the Continental US and abroad.

--- BPA discount 2.5% Individual Task orders, 1 yr. or more ----

GOVERNMENT NET PRICING

Labor/Task Category Price per Hour** Price per Day

8-hour Day Price per Week 40-hour Week

SIN 541930a Simultaneous Interpretation* - All languages listed above

$49.85 $375.00 $1800

SIN 541930b Consecutive & Escort Interpretation* - All languages listed above

$44.85 $350.00 $1750

Table 9. Government Net Pricing (541930)

* Interpretation prices given are for standard interpretation projects (non-technical, unclassified) under normal office or conference conditions in the US during a standard business week – Monday through Friday, 8:00am to 6:00pm local time.

**Minimum Charge: 4 hours.

OCONUS INTERPRETATION SERVICES GOVERNMENT NET

PRICING

Type Labor Category GSA Rate

Interim Secret

Linguist $616.10

Regional Manager $717.64

Site Manager $565.33

Final Secret/Interim Top Secret (25% increase over Interim Secret)

Linguist $770.13

Regional Manager $897.05

Site Manager $706.66

Final Top Secret (25% increase over Final Secret)

Linguist $962.66

Regional Manager $1,121.31

Site Manager $883.33

The rates set forth above are for services performed outside the Continental United States (OCONUS). They are fully burdened rates that include the Danger Pay allowance in accordance with the Department of State Standardized Regulations (DSSR).

Table 10. OCONUS Interpretation Services Government Net Pricing (541930)

OCONUS Labor Category Descriptions

Linguist. Provide super interpretation services in the required foreign language, to include concise grammar, pronunciation, and clear speed in both English and the native language designated to help support military operations overseas. Must be able to possess and maintain a Security Clearance as required.

• Minimum Educational/Degree Requirements – High School Diploma; Language Proficiency Required: 3 or higher level in the target language as measured by examination procedures that are equivalent to the DLPT (equates to an ALTA score of 9 or higher) taken within the immediate 12 months preceding the hire; must pass an English Language test.

• Minimum Years of Experience – 1 year

Regional Manager. Provide support to overseas projects acting as a liaison between the customer, site managers, linguists and WWLR headquarters. Provide staffing, accounting, reporting, process, and logistical support. Ensure contract compliance, quality control, and customer satisfaction.

• Minimum Educational/Degree Requirements – Bachelor’s degree

• Minimum Years of Experience – 2 years

Site Manager. Provide support to overseas projects acting as a liaison between the customer, linguists, and WWLR headquarters. Provide accounting, reporting, processing, and logistical support. Ensure contact compliance, quality control, and customer satisfaction.

• Minimum Educational/Degree Requirements – Bachelor’s degree

• Minimum Years of Experience – 1 years

611630 Linguistic Training and Education

Overseas Cultural and Language Immersion Program

Overseas Cultural and Language Immersion training is the most effective way for a serious student to increase his/her language abilities. Our programs combine classroom and experiential learning to reinforce the language learning experience. Classroom instruction is augmented by cultural excursions and guest lectures by subject matter experts. These activities are all designed to build language acquisition and provide a firm understanding of the culture and context in which it is used. WorldWide has a history of tailoring our programs to meet all levels of foreign language skills and our clients' specific operational requirements.

Our qualified instructors possess a bachelor's level degree or foreign equivalency and minimum one year of teaching experience. The student to teacher ratio will not exceeds 6-to-l. All programs include the cost of course materials.

WorldWide offers 4-week Immersion programs that take place in the country noted. Extra training time may be purchased at a proportional rate. Two-week courses can be arranged and are proportional in cost. The minimum order is one student.

A (4) four-week immersion program provides the following:

• 80-hours of standard in-class training, usually 4-hours/day, 5-days/week. Instruction emphasizing reading, writing, listening, speaking and grammar skills.

• Instruction is tailored to the student's language proficiency.

• One hour-long guest lecture per week in selected programs, with additional question and answer period in selected programs. Topics for these lectures include government, schools, legal systems, business, etc.

• Each week an excursion will be provided to one of the following: national museum, art museum, history museum, cultural museum, battlefield, religious facility, opera, concert or theater.

• Accommodations are provided with a host family wherever possible. No more than one student will be assigned to a host family. The host family provides a receptive family environment with a clean, private, well-lit room furnished with a bed, linens, and a desk or table for course work.

• When staying with a host family is not possible due to cultural conditions, students will stay in a guesthouse, dormitory, hotel, or apartment.

• Visas and letters of invitation are provided as required.

• Transportation from and to the airport in the target country is provided.

• Students receive a medical and dental orientation upon arrival in country to insure they understand how to find, procure, and pay for emergency and routine treatment. In the event of illness, WorldWide will provide access to routine medical treatment at a clean, safe facility that has access to an HIV free blood supply.

• Transportation to and from planned programs, activities, and excursions.

• Two meals per day in home stay.

• Students are provided as required by the course: grammar reference book, verb conjugation book, bilingual dictionary, textbook or materials and/or audio materials (either cassette or CD).

Note: Airfare is NOT included, however can be priced separately as an incidental cost. WorldWide can accommodate other special requests, as incidental costs. Examples of incidental costs could include:

• Extra excursions

• Specialized language training in areas such as business, diplomatic, medical terminology

• National rail passes

• Special events such as parachuting, scuba diving, skiing, mountain climbing, medical training, etc.

• Additional guest lectures

• Additional one-on-one tutoring

• Specialized training materials and equipment

On-Site Language Instruction & Support

WorldWide’s Instructor-led on-site language training consists of reading, speaking, listening, and writing.

Instruction will be as directed by the Government in any area of language skills associated with area studies, specialized technical and military terminology, or other desired curriculum. Instructors will introduce all aspects of the target language: teaching pronunciation, written language usage, reading and listening comprehension. As desired by the Government, the instructor may present materials concerning cultural aspects of the society whose language is being taught. Normal instruction is forty hours per week during normal duty hours. The Government provides the training facilities and materials or WorldWide can provide all training materials at cost.

Mandatory Qualifications for Foreign Language Instructors

• Native Proficiency in the language of instruction of not less than 3.0 in speaking, listening comprehension, and reading, (defined in AR 611-6, 16 Oct. 85) as demonstrated on the Defense Language Proficiency Test (DLPT), or by oral proficiency examination by a tester certified by the American Council for Teachers of Foreign Language (ACTFL).

• A Bachelor’s degree or foreign equivalent.

• Minimum experience of 1 year

• Formal study of the English Language with proficiency of at least level 2.0, as measured by the Test of English as a Foreign Language (TOEFL) or a score of no less than 70 on the English Comprehension Level (ECL) Test.

• Previous language teaching experience

• Familiarity in any specific topics and terminology in the target language and in English.

Table 11. Foreign Language Instructor Qualifications (611630)

Mobile Training Team

WorldWide’s Instructor lead language training consists of reading, speaking, listening, and writing.

Instruction will be as directed by the Government in any area of language skills associated with area studies, specialized technical and military terminology, or other desired curriculum. Instructor will introduce all aspects of the target language: teaching pronunciation, written language usage, reading and listening comprehension. As desired by the Government, the instructor may present materials concerning cultural aspects of the society whose language is being taught. Normal instruction is forty hours during normal duty hours. The Government provides training facilities and materials. This training is conducted at a site other than the normal duty location of the students. The instructors must meet the requirements as detailed above.

Language Program Coordinator

The Language Program Coordinator is available to coordinate and manage an organization’s foreign language program. The LPC administers a comprehensive language services program including training, testing, library, and classroom management, etc. The LPC is physically present at all Government language support service sites that require five or more contractor personnel for the duration of the requirement and acts as a central point of contact with the Government. He is required to meet quarterly with the COR. The LPC supervises the contractor's personnel, assures the availability of key managerial, administrative and support personnel. He maintains the continuity of the contracted work force for the duration of the contract. The LPC is a full-time position for forty hours per week and available telephonically twenty-fours a day, seven days per week.

Language Program Coordinator Duties

• Direct and coordinate day-to-day activities of language program

• Initiate necessary forms and paperwork.

• Secure classrooms and materials for training

• Schedule classes and classroom use for training.

• Coordinate for immersion and Live Environmental Training.

• Brief commanders, VIPs, and other visiting groups on the status of the unit’s language training program.

• Collect, review, and catalog books, audio-visual aids, software, and other learning materials, adapting the most effective products, theories and technology to the needs of the unit language-training program.

• Communicate with DLIFLC and other language training centers regarding services, methodologies and technological developments and adapt these for use for the Unit’s Command Language Program.

Table 12. Language Program Coordinator Duties (611630)

Language Program Coordinator Qualifications

• Possess a Bachelor’s degree from an accredited school or college in the United States

• Minimum experience of 1 year

• Previous experience as a military or civilian Language Program Manager

• Possess a current Department of Defense Secret clearance

• Experience conducting and supervising Immersion Language Training

• Experience conducting and supervising Foreign Language Training for military units based in the United States

Table 13. Language Program Coordinator Qualifications (611630)

Language Academic Supervisor

The Language Academic Supervisor (LAS) develops curricula and trains instructors for language training and cultural indoctrination courses. The contractor shall provide all training for the LAS required to allow for performance of all functions required by this contract. The LAS shall be available for work 12 hours per day. Duty days shall primarily be Monday thru Friday with occasional weekend work required. Total duty hours shall not exceed 40 hours per week. The LAS shall possess a SECRET clearance, in accordance the National Industrial Security Program Operating Manual (NISPOM).

Language Academic Supervisor Duties

• Serve as the civilian coordinator for language training for soldiers and civilians assigned the organization

• Develop language curricula to DLIFLC standards in direct support of the Mission Readiness Programs of Instructions for languages training and cross-cultural communications courses.

• Provide detailed Plans of Instruction (POI) for use by teachers who will instruct soldiers and civilians.

• Conduct training and indoctrination for native instructors for use in the unit language-training program.

• Coordinate with commanders and units for the times, places, and rosters for language training of soldiers and civilians.

• Provide detailed written and oral briefs in ENGLISH to Commanders regarding the status and effectiveness of the Command Language Program.

• Provide classified information and linguist data to commanders from the files of the National Manpower Data Center.

Table 14. Language Academic Supervisor Duties (611630)

Language Academic Supervisor Qualifications

• Experience developing foreign language course curricula for military units

• Possess a native proficiency in the one of the

• Demonstrate knowledge and understanding of the Army's language training program and shall have a minimum experience of four years developing language curricula

Government’s target languages as determined by the Government

• Possess proof of Defense Language Institute Foreign Language Curriculum (DLIFLC) Teacher Certification and have successfully completed the DLIFLC Program Language Manager's Course and teaching military linguists.

• Possess typing and computer skills with Windows NT/XP, MS Access, MS Excel and shall have experience working with military linguist databases, including "sensitive" files from the National Manpower Data Center

Table 15. Language Academic Supervisor Qualifications (611630)

Program of Instruction Developer

The Program of Instruction Developer (PID) develops curricula for language training and cultural courses.

The PID shall have experience developing foreign language course curricula for military units. The PID shall demonstrate knowledge and understanding of the Army's language training program and shall have a minimum experience of four years developing language curricula and teaching military linguists.

Program of Instruction Duties

• Develop language curricula to DLIFLC standards in direct support of the Mission Readiness Programs of Instructions for languages training and cross-cultural communications courses.

• Provide detailed Plans of Instruction (POI) for use by teachers who will instruct soldiers and civilians.

• Conduct training and indoctrination for instructors for use in the unit language-training program.

Table 16. Program of Instruction Duties (611630)

Project Manager

The Project Manager (PM) is available to manage all personnel, logistics and administrative matters for large and small training, development, translation, or interpretation projects that may require contractor management of contractor personnel. Project managers are generally on-site and available to the Government 8-12 hours per day. The PM’s duty days shall primarily be Monday thru Friday with occasional weekend work required. Total duty hours shall not exceed 40 hours per week. WorldWide recommends including a Project Manager on all projects requiring the efforts of five or more full-time contractor personnel and/or extensive government property.

Project Manager Duties

• Must have a bachelor’s degree

• Minimum experience of 1 year

• Act as direct liaison between WorldWide, the KO, and customer COR

• Manage all administrative tasks and actions to include pay & labor, scheduling, quality control, and related programs

• Sign for sub hand receipts all government property and maintains physical accountability of said items Have direct supervision and management over subcontracted interpreter/translator employees

• Coordinate all aspects of desired training with customer and develop programs for implementation

• Directly responsible to WorldWide corporate for all aspects of contracted operations and services.

Table 17. Project Manager Duties (611630)

Item

Language Immersion

By Country

Government Rate Volume Discounted Price per Student for additional number of students in the same program

4-Week Program 1 Student

Additional Week/Student

Students

Students

Students

Students

10+ Students

1 Albania $3640.00 $847.00 $3,491.00 $3,441.00 $3,291.00 $3,241.00 $3.142.00

2 Argentina $5336.00 $1,147.00 $5,137.00 $5,037.00 $4,937.00 $4,638.00 $4,239.00

3 Austria $2,743.00 $847.00 $2,693.00 $2,643.00 $2,618.00 $2,568.00 $2,468.00

4 Bahrain $5,436.00 $1,147.00 $5,236.00 $5,087.00 $4,937.00 $4,788.00 $4,638.00

5 Bolivia $3,042.00 $847.00 $2,967.00 $2,892.00 $2,793.00 $2,693.00 $2,643.00

6 Brazil -Maceio $2,842.00 $648.00 $2,793.00 $2,743.00 $2,693.00 $2,643.00 $2,543.00

7 Brazil-Sao Paolo $2,942.00 $623.00 $2,892.00 $2,842.00 $2,793.00 $2,693.00 $2,643.00

Brazil – Salvador

$3,241.00 $723.00 $3,142.00 $3,042.00 $2,942.00 $2,793.00 $2,892.00

9 Cambodia $3,441.00 $847.00 $3,391.00 $3,366.00 $3,341.00 $3,192.00 $3,092.00

Canada – Montreal

$2,643.00 $573.00 $2,543.00 $2,493.00 $2,468.00 $2,443.00 $2,344.00

11 Chile $4,438.00 $1,047.00 $4,239.00 $4,039.00 $3,940.00 $3,840.00 $3,640.00

12 China $3,241.00 $847.00 $3,241.00 $3,142.00 $2,942.00 $2,842.00 $2,743.00

13 Costa Rica $2,543.00 $548.00 $2,443.00 $2,394.00 $2,369.00 $2,344.00 $2,284.00

14 Croatia $3,142.00 $548.00 $3,092.00 $3,042.00 $2,942.00 $2,892.00 $2,822.00

15 Czech Republic $3,640.00 $847.00 $3,491.00 $3,441.00 $3,291.00 $3,192.00 $3,241.00

Dominican Republic

$2,144.00 $523.00 $2,144.00 $2,094.00 $2,069.00 $2,044.00 $1,930.00

17 Ecuador $2,144.00 $573.00 $2,144.00 $2,094.00 $2,069.00 $2,044.00 $1,930.00

18 Egypt $3,840.00 $1,197.00 $3,790.00 $3,740.00 $3,690.00 $3,640.00 $3,441.00

19 France – Paris $3,042.00 $947.00 $2,967.00 $2,892.00 $2,793.00 $2,693.00 $2,643.00

Germany – Berlin

$2,768.00 $847.00 $2,668.00 $2,593.00 $2,493.00 $2,488.00 $2,468.00

Germany – Lindau

$4,139.00 $1,022.00 $4,089.00 $4,064.00 $4,039.00 $3,940.00 $3,740.00

22 Greece $4,438.00 $1,097.00 $4,339.00 $4,264.00 $4,239.00 $4,139.00 $3,940.00

23 Guatemala $2,443.00 $498.00 $2,394.00 $2,369.00 $2,344.00 $2,294.00 $2,194.00

24 Honduras $2,443.00 $498.00 $2,394.00 $2,369.00 $2,344.00 $2,294.00 $2,194.00

25 Hungary $3,241.00 $847.00 $3,192.00 $3,142.00 $3,092.00 $3,042.00 $2,892.00

26 Indonesia $2,942.00 $673.00 $2,892.00 $2,842.00 $2,793.00 $2,743.00 $2,643.00

27 Israel $4,837.00 $1,197.00 $4,738.00 $4,688.00 $4,638.00 $4,538.00 $4,339.00

28 Italy $2,743.00 $847.00 $2,643.00 $2,593.00 $2,568.00 $2,543.00 $2,443.00

29 Japan $3,241.00 $847.00 $3,192.00 $3,142.00 $3,092.00 $3,042.00 $2,892.00

30 Jordan $4,239.00 $947.00 $4,139.00 $4,039.00 $3,940.00 $3,840.00 $3,725.00

31 Kazakhstan $3,142.00 $847.00 $2,992.00 $2,942.00 $2,892.00 $2,842.00 $2,793.00

32 Korea $3,241.00 $748.00 $3,042.00 $2,842.00 $2,643.00 $2,543.00 $2,493.00

33 Laos $4,339.00 $947.00 $4,239.00 $4,189.00 $4,139.00 $4,089.00 $3,940.00

34 Mali $4,588.00 $1,197.00 $4,488.00 $4,438.00 $4,389.00 $4,289.00 $4,089.00

35 Martinique $4,339.00 $1,047.00 $4,239.00 $4,189.00 $4,139.00 $4,089.00 $3,890.00

36 Mexico $2,793.00 $947.00 $2,693.00 $2,643.00 $2,593.00 $2,543.00 $2,493.00

37 Morocco $3,241.00 $847.00 $3,192.00 $3,142.00 $3,092.00 $3,042.00 $2,892.00

38 Oman $5,436.00 $1,346.00 $5,336.00 $5,236.00 $5,137.00 $5,037.00 $4,837.00

39 Philippines $4,837.00 $1,197.00 $4,738.00 $4,688.00 $4,638.00 $4,538.00 $4,339.00

40 Poland $3,241.00 $947.00 $3,192.00 $3,142.00 $3,092.00 $3,042.00 $2,892.00

41 Portugal $2,992.00 $1,147.00 $2,892.00 $2,842.00 $2,793.00 $2,743.00 $2,693.00

42 Puerto Rica $3,142.00 $748.00 $3,092.00 $3,042.00 $2,992.00 $2,892.00 $2,793.00

43 Qatar $5,436.00 $1,346.00 $5,336.00 $5,236.00 $5,137.00 $5,037.00 $4,837.00

44 Russia $2,244.00 $498.00 $1,945.00 $1,845.00 $1,745.00 $1,645.00 $1,546.00

45 Slovakia $3,640.00 $847.00 $3,491.00 $3,441.00 $3,291.00 $3,241.00 $3,441.00

46 Slovenia $3,640.00 $847.00 $3,491.00 $3,441.00 $3,291.00 $3,241.00 $3,441.00

47 Spain $2,743.00 $648.00 $2,643.00 $2,593.00 $2,568.00 $2,543.00 $2,443.00

48 Thailand $3,341.00 $947.00 $3,291.00 $3,241.00 $3,192.00 $3,142.00 $2,992.00

49 Tunisia $3,241.00 $947.00 $3,192.00 $3,142.00 $3,092.00 $3,042.00 $2,892.00

50 Turkey $3,241.00 $1,147.00 $3,192.00 $3,142.00 $3,092.00 $3,042.00 $2,892.00

51 Ukraine $2,743.00 $648.00 $2,643.00 $2,593.00 $2,581.00 $2,543.00 $2,443.00

52 Vietnam $3,441.00 $1,147.00 $3,391.00 $3,366.00 $3,341.00 $3,192.00 $3,142.00

53 Yemen $3,441.00 $947.00 $3,391.00 $3,366.00 $3,341.00 $3,192.00 $3,142.00

Isomersion -

MAINE

$4,239.00 $947.00 $4,039.00 $3,965.00 $3,890.00 $3,840.00 $3,640.00

Table 18. Rates for Language Immersion by Country (611630)

GOVERNMENT DISCOUNTED NET PRICING

Item

Labor/Task Category

1 Week (40 Hours per week)

2 Weeks 40 Hours/week (Weekly Rate)

3 Weeks 40 Hours/week (Weekly Rate)

4 Weeks or more

40 Hours/week (Weekly Rate)

55 Mobile Training Team $1,446.00 $1,371.00 $1,369.00 $1,246.00

Program of Instruction Developer

$1,246.00 $1,246.00 $1,246.00 $1,246.00

Language Program Coordinator

$1,446.00 $1,371.00 $1,369.00 $1,246.00

Language Academic Supervisor

$1,446.00 $1,371.00 $1,369.00 $1,246.00

59 On-Site Instruction $1,446.00 $1,371.00 $1,369.00 $1,246.00

60 Project Management $1,246.00 $1,246.00 $1,246.00 $1,246.00

Table 19. Government Discounted Net Pricing (611630)

SIN OLM: Order-Level Materials WorldWide can provide services acquired in direct support of an individual task or delivery order placed against this Schedule. Since prices cannot be established in the Schedule contract, we will make a fair and reasonable price determination for an OLMs at order level.

The GSA Schedule – FAQs and Why GSA?

What is a Federal Supply Schedule?

A Federal Supply Schedule, also known as a Multiple Award Schedule (MAS), is a listing of contractors that have been awarded a contract by GSA that can be used by all Federal agencies.

How does GSA award these contracts?

GSA awards competitive contracts to those companies who give the same or better discounts than their best commercial customers, after it determines the prices to be fair and reasonable. The Federal Supply Schedule program mirrors commercial buying practices more than any other procurement process in Federal Government.

What are the benefits to you, the federal government customer?

You benefit from using this schedule by:

• Competition: All competition requirements have been met.

• Hassle-Free Volume Purchase Prices: GSA negotiated the discounts for you.

• Easy Payment Options: We accept the GSA SmartPay Card (credit card).

• Flexible Purchasing Options: Blanket Purchase Agreements save you time and money.

• CBD synopsis requirements: GSA has already issued the synopsis. AND

• Schedule orders count toward Small Business goals

• Access to state-of-the-art technology and quality services

What are the ordering procedures?

Federal Supply Schedule allows you to purchase commercial services without ever leaving your desk.

When contacting us, let us know that you are a Federal customer so that you can take advantage of the discounted schedule price. Be sure to cite the GSA Contract number on your ordering documents and when paying with the GSA SmartPay Card. Guidelines for ordering from schedules can be found in Federal Acquisition Regulation (FAR) 8.4 at http://www.arnet.gov/far.

The Guidelines are Summarized Below:

Under the $2,500 Micro-Purchase Threshold Order products/services from any schedule contractor of your choice utilizing GSA Advantage Above the $2,500 Micro-Purchase Threshold Request quotes from three or more vendors based on a Statement of Work and Select the "Best Value.”

What is GSA Advantage™?

GSA Advantage™ is an electronic on-line ordering system for Federal employees. By using GSA Advantage™ you can do price reviews and comparisons as stated in FAR 8.404. Visit http://pub.fss.gsa.gov and click on the GSA Advantage™ logo.

GSA Advantage™ enables you to:

• Search for specific product information that meets your needs

• Review delivery options

• Purchase with the GSA SmartPay Card (credit card)

Does "Best Value" mean "Lowest Price"?

A Best Value selection provides additional features besides lowest price, for example:

• Past performance

• Special features on the product/service http://www.arnet.gov/far http://pub.fss.gsa.gov/

• Technical qualifications

WorldWide Refund and Cancellation Policy

Tuition Refunds (including educational tours/excursions)

The following are the maximum penalties for cancellations prior to the course start date.

21-days or more prior to course start 100% tuition refunded 20 to 3-days prior to course start 100% tuition, less $150 administrative fees, less additional expenses (see section Refunds for Other Program Expenses) less than 3-days prior to course start 100% tuition, less $150 administrative fees, less books & materials fees (varies depending on location & course), less additional expenses

The following are the maximum penalties for cancellation during the course. The withdrawing student will receive a full refund for tuition not used. This figure will be determined by the number of weeks completed by the student. WorldWide will NOT prorate the weeks and will consider a partial week as if the student completed a whole week. No refunds will be given for the cancellation of the last week of class. If the student withdraws or leaves the course, without notification to WorldWide, they may NOT be eligible for a refund. A student will NOT receive a refund for an individual class or tour/excursion that they miss by his or her own fault. Example of tuition refund:

25% of the course is completed 75% tuition refunded, less $150 administrative fees, less books & materials fees (varies depending on location & course) 50% of the course is completed 50% tuition refunded, less $150 administrative fees, less books & materials fees 75% of the course is completed 25% tuition refunded, less $150 administrative fees, less books & materials fees 80% or more of the course is completed 20% or less tuition refunded (as appropriate), less $200 administrative fees, less books & materials fees Cancellation of the last week of the course No Refunds No notice of withdrawal from course No Refunds Missed a class or late to a class No Refunds Missed tour or excursion No Refunds

Lodging Refunds

Prior to the start of the course, 100% of lodging fees will be refunded. Certain exceptions may apply to overseas locations where hotel or furnished apartments have been secured through WorldWide. In these cases, the client will be notified in advanced of the security deposit and specific cancellation policy on this lodging.

During the course, the lodging refund will be similar to the tuition refund. However, in certain locations worldwide, other factors will be considered (time of year, location, notice, availability of alternate lodging, reason for cancellation, etc.) to determine the amount of the refund. WorldWide will make every effort to refund a fair and equitable amount based on lodging fees. No refunds are given for cancellation of the final week of lodging. All lodging refunds are based on the number of weeks and can NOT be prorated by the day. All lodging refunds will be less a $150 administrative fee. If the student withdraws or leaves the lodging establishment without notification to WorldWide, they may NOT be eligible for a refund. A student may be financially responsible for any property damage they have caused in the lodging establishment.

Example of lodging refund:

25% of lodging is completed 75% lodging fees refunded, less $150 administrative fees, less specific exceptions as described above

50% of lodging is completed 50% lodging fees refunded, less $150 administrative fees, less specific exceptions as described above

All but last week of lodging completed No Refunds No notice of leaving lodging No Refunds

If at any time during the course, a student is unsatisfied with the lodging arrangements, s/he should immediately bring this to the attention of the WorldWide representative and asked to be changed to alternative lodging or ask for a refund so that she/he may find their own lodging. Refunds will be made as described above after the student has submitted a written request stating the reason for their dissatisfaction in the lodging and requesting the appropriate refund.

Refunds for Other Program Expenses (airfare, visas, etc.)

Due to the unique nature of WorldWide’s services, WorldWide may provide various amenities in addition to the standard tuition and lodging, upon the request of the client. These amenities may include, but are not limited to, airfare, visa processing fees, supplemental health insurance, supplemental books provided prior to the course, etc. Due to the fact that these items are normally purchased at least 3-weeks prior to the course, NO refunds will be given for these expenses 21-days prior to the course start date, unless WorldWide can return the items for a partial or full-refund. Please note that most airfare purchased by WorldWide is restricted, non-refundable.

Exceptions to the Refund Policy

Certain exceptions to the refund policy may be made in the event of war, terrorism, civil unrest, injury/death, extreme emergency, military recall, etc. In any of these cases, please discuss the cancellation and refund with WorldWide at the earliest convenience.

WorldWide does NOT consider improper or denied travel documents an exception to the refund policy.

Improper or denied travel documents are defined as: lost or missing tickets, denial or lack of valid visas, lack of a passport, lost passports, denial of country clearance (military), deportation, denial of entry into the host country, etc.

Students who are expelled from the program (either the training or lodging establishments) for disciplinary reasons (excessive drinking, drug use, inappropriate behavior, excessive damage to property, etc.) will NOT receive a refund.

The enrollee has the right to cancel and receive a full refund of all monies paid within 72-hours of signing the enrollment agreement/contract, less actual expenses incurred.

Payment of Refunds

No refunds will be made without proper notification or authorization of the reason for cancellation or withdrawal.

All refund payments are made by corporate check in US dollars and sent via first-class mail to the sponsoring party. Expedited or special processing (wire transfer, cashier=s check, money order, FedEx delivery, etc.) are available for additional fees. The refund payment can only be made to the person or organization that originally paid for the course; this may or may not be the program participant. Refund payments are normally processed within 7-14 business days.

At no time is WorldWide obligated to make a refund…