MAS - The Management Edge Inc - GS10F0271M

General Services Administration

Schedule Title: Multiple Award Schedule (MAS)

Federal Supply Group: Professional Services

Price List current through Modification #PS-0037, effective 3/4/2021 Contract Number:

GS-10F-0271M

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Contract Period:

May 02, 2002 through May 01, 2022

Business Size:

SDB, WOSB.

The Management Edge, Inc.

12360 66th Street, Suite S

Largo, FL 33773

Attn: Patricia L Dunn, Chief Operations Officer

Office: 727-588-9481

Email: Patty.Dunn@mgtedge.com Website: www.TheManagementEdge.com

ORDERING INFORMATION:

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!™, a menu-driven database system. The INTERNET address for GSA Advantage!™ is: GSAAdvantage.gov.

Table of Contents

Introduction to The Management Edge, Inc

Multiple Award Schedule Offerings

Customer and Ordering Information

Labor Category Pricing 7

Training Courses Pricing 7

Ancillary Pricing Service Contract Labor Standards 9 Descriptive Information 10 Introduction to The Management Edge® http://www.themanagementedge.com The Management Edge, Inc.is a full-service Organization Development consulting firm with a seventeen-year history delivering exceptional services to a diverse clientele in government and the private sector. We are a certified 8a SDB Woman Owned Small Business and offer a cadre of exceptionally qualified Consulting Associates in locations across the country.

The Management Edge, Inc. services include: Partnering & Alliance Building, Team Building, Facilitation Services, Professional Training & Development, Management Systems & Analysis, Alternative Dispute Resolution (ADR), and Project Management & Integration Assessment & Training.

Our firm specializes in inter-organizational partnering and the building of high-function teams. Our clients use us to make multi-company, multi-agency ventures and collaborations work more productively. This enables the creation of true partnerships and allows them to overcome culture clashes in newly-merging or acquired companies and newly-reorganized agencies, and to generate more effective collaborations with suppliers, contractors, regulatory agencies and others. Our clients span the gamut of industries with a heavy concentration in the defense sector. For example, we are the acknowledged leaders in interagency partnering for environmental clean-up within the U.S. Department of Defense.

Multiple Award Schedule Offerings:

SIN 541611 - Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services Contractors shall provide operating advice and assistance on administrative and management issues. Examples include: strategic and organizational planning, business process improvement, acquisition and grants management support, facilitation, surveys, assessment and improvement of financial management systems, financial reporting and analysis, due diligence in validating an agency’s portfolio of assets and related support services, strategic financial planning, financial policy formulation and development, special cost studies, actuarial services, economic and regulatory analysis, benchmarking and program metrics, and business program and project management.

The Management Edge specializes in Facilitation, Surveys, Assessments and improving workplace interpersonal interactions. TME uses a variety of methodologies, including survey planning, design, and development; survey administration; data validation and analysis; reporting, and stakeholder briefings

TME builds from its core competence in personal and organizational development to provide consulting to address a variety of governmental management needs, including: Strategic, Business, and Action Planning, development of High Performing Work Teams, Leadership Development, Process Improvement, and Program Assessment Audit and Evaluation.

Facilitation Services:

Work groups, teams, taskforces, and committees have become a dominant way of doing business in the government. TME specializes in helping to create these groups, applying insights and tools from Organization Development to facilitate and optimize group function. TME offers both a standard methodology for group facilitation and consulting to diagnose and help resolve difficult group process issues. TME can also manage all aspects of meeting logistics, including facilities, A/V, agendas, registrations, breakouts, and proceedings. Whether the need is for one-time technical facilitation of a meeting, training to support self-facilitation, or ongoing active process facilitation of a work group, TME is an ideal choice.

SIN 611430 Professional and Management Development Training

TME offers a variety of short duration courses and seminars for management and professional development. Training for career development may be provided directly to individuals or through employers' training programs, and courses may be customized or modified to meet the special needs of customers. Instruction may be provided in diverse settings, such as the establishment's or agency's training facilities, and through diverse means, such as correspondence, television, the Internet, or other electronic and distance-learning methods. The training provided may include the use of simulators and simulation methods.

The Management Edge training courses and seminars are designed to enable and to enhance organization development and management improvement processes for client agencies, companies, and other organizations. TME’s consultants are excellent educators, with in-depth knowledge of the subjects they teach. TME can offer its courses on a completely off-the-shelf basis. However, clients usually gain the greatest cost-benefit by working with TME to customize the course specifically for their own circumstances. TME courses are not offered against a set schedule. Whether customized or not, they are usually ordered by a specific client or group of clients for delivery at a time of the client’s choosing.

SIN 611512 – Flight Training Includes aviation and flight training

ANCILLARY

Ancillary supplies and/or services are support supplies and/or services which are not within the scope of any other SIN on this schedule. These supplies and/or services are necessary to complement a contractor's offerings to provide a solution to a customer requirement. This SIN may be used for orders and blanket purchase agreements that involve work or a project that is solely associated with the supplies and/or services purchased under this schedule.

OLM (Order-Level Materials) OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level. Since OLMs are identified and acquired at the order level, the ordering contracting officer (OCO) is responsible for making a fair and reasonable price determination for all OLMs.

Customer Information:

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to item descriptions and awarded price(s):

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See below.

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See below.

2. Maximum order: $1,000,000.00

3. Minimum order: $100.00

4. Geographic coverage (delivery area): Domestic and Overseas.

5. Point(s) of production (city, county, and State or foreign country):

Largo, FL 33773

6. Discount from list prices or of net price: Government net prices (discounts already deducted).

7. Quantity Discounts: All prices herein are net.

8. Prompt payment terms: Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions. Net 30 days.

9. Foreign items (list items by country of origin): Not applicable.

10a. Time of delivery: To be negotiated with ordering agency on each task order.

10b. Expedited delivery: To be negotiated with ordering agency on each task order.

10c. Overnight and 2-day delivery: Not applicable.

10d. Urgent requirements: Ordering agencies should contact the LDSS contract administrator to negotiate faster delivery

11. F.O.B. point(s): Destination.

12. a. Ordering address:

Phone:727-588-9481

Cell:

727-743-5003

Largo, FL 33773

Fax:

727-531-0895

Email:

Patty.Dunn@mgtedge.com

12. b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal

Acquisition Regulation (FAR) 8.405-3.

13. Payment addresses:

Same as Ordering address

14. Warranty provision: Not applicable.

15. Export packing charges: Not applicable.

16. Terms and conditions of rental, maintenance, and repair: Not applicable.

17. Terms and conditions of installation: Not applicable.

18a. Terms and conditions of repair parts: Not applicable.

18b. Terms and conditions for any other services: Not applicable.

19. List of service and distribution points (if applicable): Not applicable.

20. List of participating dealers (if applicable). Not applicable.

21. Preventative maintenance (if applicable). Not applicable.

22. a. Special attributes such as environmental attributes: Not applicable.

22. b. Section 508 compliance: Not applicable.

23. Data Universal Number System (DUNS) number. 869165282.

24. System for Award Management (SAM): Registered Final Pricing:

The rates shown below include the Industrial Funding Fee (IFF) of 0.75%.

Training Courses – SIN 611430

Ancillary Supplies and/or Services

Service Contract Labor Standards

The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

Labor Category Descriptions

SUBJECT MATTER EXPERT

Functional Responsibility: High-level specialized management, organizational, and business improvement expertise and skills establishing the incumbent as an outstanding expert in the field. Oversees the design and execution of projects, serving as an expert resource for all other staff and as lead consultant and service provider when appropriate and required by client. Typically serves as the primary interface with senior client officials. Extensive professional training and/or relevant experience is required.

Minimum Education: Bachelors

Minimum Experience: 14 years general and specific experience performing the functional responsibilities specified above.

Certifications: MBTI Certified

SENIOR CONSULTANT

Functional Responsibility: Substantial specialized management, organizational, and business improvement expertise and skills establishing the incumbent as a significant expert in the field. Designs and leads projects whenever applicable, providing guidance and direction to other staff and serving as lead consultant on higher level projects and when requested by client. Often serves as a primary interface with senior client officials. Extensive professional training and/or relevant experience is required.

Education: Bachelors

Minimum Experience: 12 years general and specific experience performing the functional responsibilities specified above.

Certifications: MBTI Certified

CONSULTANT III

Functional Responsibility: Specialized management, organizational, and business improvement expertise and skills establishing the incumbent as an expert in the field. Designs and leads projects, including providing training, analysis, and research services, etc. Can serve as a primary interface with senior client officials. Extensive professional training and/or relevant experience is required.

Education: Bachelors

Minimum Experience: 10 years general and specific experience performing the functional responsibilities specified above.

Certifications: MBTI Certified

CONSULTANT II

Functional Responsibility: Specialized management, organizational, and business improvement expertise and skills relevant to a variety of projects and issue areas. Leads projects and/or serves as a senior analyst, including providing training, analysis, and research services, etc. Often serves as the primary interface with operating-level client staff. Significant professional training and/or relevant experience is required.

Education: High School

Minimum Experience: 10 years general and specific experience performing the functional responsibilities specified above.

CONSULTANT I

Functional Responsibility: Management, organizational, and business improvement expertise and skills specific to a variety of projects and issue areas. Leads projects and/or serves as a senior analyst, including providing training, analysis, research services, etc. Appropriate professional training and/or relevant experience is required.

Education: High School

Minimum Experience: 8 years general and specific experience performing the functional responsibilities specified above.

PROFESSIONAL I

Functional Responsibility: Operating independently, or occasionally with minimal general supervision, is responsible for planning, conducting, and supervising the performance of broad assignments and reporting requirements in furtherance of management, organizational, and business improvement projects under the contract. Provides tactical direction to more junior staff performing financial, Information Technology, curriculum design, research tasks and providing client services.

Education: High School

Minimum Experience: 6 years general and specific experience performing work of a similar nature.

ADMINISTRATIVE II **

Functional Responsibility: Working independently, supervises and provides a variety of administrative support systems and functions to project teams, project managers, and project personnel. Designs and implements needed systems (filing, record keeping, project management, project data administration, etc.), and oversees and conducts necessary system maintenance, modification, and upgrading. Incumbent is a highly proficient typist with trainer-level knowledge of work processors, spreadsheets, and database applications such as MS Access, in addition to high-level knowledge of such tools as MS Project, MS Outlook, and similar project management/task management tools. As necessary, assists in recruitment and selection of junior-level administrative support personnel, as well as being principally responsible for their orientation, training, and work assignments.

Education: High School

Minimum Experience: 6 years general and specific experience performing work of a similar nature.

ADMINISTRATIVE I **

Functional Responsibility: Working under general supervision, provides a variety of administrative support functions to project teams, project managers, and project personnel including filing, record-keeping, maintenance of other administrative systems, note-taking, etc. Performs various data entry and coding tasks in support of databases, spreadsheets, and other information technology applications. A highly proficient typist with high-level knowledge of spreadsheets, database applications such as MS Access, and word processing applications, in addition to a working knowledge of such tools as MS Project, MS Outlook, and similar project management/task management tools.

Education: High School

Minimum Experience: 3 years general and specific experience performing work of a similar nature.

Training Course Descriptions Training Courses and Seminars; 611430

Detailed Descriptions of Available Training Courses

$5,110.44

NA

Course Description

One-day intensive introduction by a certified instructor to personality preference theory, typical workplace applications of the MBTI®, and case studies of the benefits and outcomes of using the MBTI® in the workplace, augmented by number of structured exercises designed to demonstrate its application in the work place. (Assessment utilized: MBTI®)

Learning Objectives

· Understand personality preferences of self and how they influence workplace behaviors and choices

· Understand personality preferences of others and how they are demonstrated in workplace settings

· Understand how to utilize the personality insights to improve workplace interactions creating clearer communication, easier problem solving, higher performing teams, more harmonious relationships

· Appreciate and respect personality differences of others

· Apply personality preference insights in Action Planning for increasing understanding of self and others

$7,536.61

A two-day in-depth MBTI® program which adds a variety of exercises to further demonstrate and validate the power of personality preference theory. Participants also receive more intensive training in Temperament Theory, and in specific applications of MBTI®. (Assessment utilized: MBTI®)

Learning Objectives: After attending this course, participants will be able to:

· Understand personality preferences of self and how they influence workplace behaviors and choices

· Understand personality preferences of others and how they are demonstrated in workplace settings

· Understand how to utilize the personality insights to improve workplace interactions creating clearer communication, easier problem solving, higher performing teams, more harmonious relationships

· Understand the Temperament differences in making choices and world view

· Understand how to utilize the Temperament knowledge in learning, teaching, leading and in relationships at home and at work

· Experience the Type and Temperament differences through structured activities

· Appreciate and respect personality and Temperament differences of others

· Apply personality preference insights in Action Planning for increasing understanding of self and others

$7,743.09

A two day-long workshop which includes a thorough introduction to personality preference theory and its workplace applications, and which then focuses on how personality preference can be used to help manage others and lead more effectively. Of particular usefulness is learning how to manage, motivate, develop and discipline staff and appreciate individual differences. (Assessment utilized: MBTI®) Learning Objectives: After attending this course, participants will be able to:

· Understand personality preferences of self and how they influence workplace behaviors and choices

· Understand personality preferences of others and how they are demonstrated in workplace settings

· Understand how to utilize the personality insights to improve workplace interactions creating clearer communication, easier problem solving, higher performing teams, more harmonious relationships

· Understand the Temperament differences in making choices and world view

· Understand how to utilize the Temperament knowledge in learning, teaching, leading and in relationships at home and at work

· Experience the Type and Temperament differences through structured activities focusing on workplace issues: clear communication, problem solving and decision-making, working on a team, leading and managing

· Understand how to utilize Type and temperament to build a strong team

· Understand how to utilize Type and temperament to effectively lead staff whose type and temperament are different from one’s own

· Appreciate and respect personality and Temperament differences of others

· Apply personality preference insights in Action Planning for increasing understanding of self and others

Min/Max

$ over Max:

This course is designed to convey the knowledge and hands-on experience which makes dispute prevention and resolution a part of each government manager's tool kit for effective decision-making. This course is relevant to managers in all divisions. The course is highly experiential with a focus on both concepts and skill building. Various assessments are used, such as the Conflict Dynamics Profile (CDP), and the Thomas-Kilmann Conflict Mode Instrument (TKI), Videos, case studies, structured activities, large and small group discussions are utilized. Course participants learn about the variety of Alternative Dispute Resolution (ADR) techniques and how to head off potential disputes or mitigate conflicts when they occur. (Assessments utilized: CDP & TKI)

Learning Objectives: After attending this course, participants will be able to:

· Understand the conflict process and what contributes to major conflict situations

· Identify the types of and reasons for disputes

· Understand their own Conflict Dynamics Profile (CDP) and the Thomas-Kilmann Conflict Mode Instrument (TKI): including habits, assumptions and automatic reactions which aid or hinder in managing or resolving conflict

· Understand the importance of examining perceptions and assumptions

· Use communication skills of active listening and applying group process techniques to managing disputes

· How to reach consensus

· How to create "win-win" outcomes

· Negotiate styles and strategies (Getting to Yes)

· Identify what are the differences between positional and interest-based negotiations and when should they be used

· How and when to use Alternative Dispute Resolution (ADR) techniques

· Plan to avoid and/or decrease litigation costs

· Understand roles and use of third parties in Alternative Dispute Resolution

· Understand strategies of coalition building/partnering

Basics of Multi-Organization Partnering: Building Effective Teams Across Organizations

(Two Instructors)

$12,198.79

A workshop which combines MBTI® and personality preference theory with training in effective communicating, especially effective listening, conflict resolution, goal-setting, problem solving and decision-making and effective meeting management to lay the foundation for Team success. This course is very interactive and includes action planning. Instruction with PowerPoint, structured activities in small and large groups, action planning and discussion groups are utilized. The MBTI® will be taken on-line beforehand. (Assessments utilized: MBTI®)

Two consultants with differing MBTI® type dichotomies present this workshop and provide more one-on-one coaching and training. This TME two-day workshop has become a standard tool of DOD in its Multi-Agency Environmental Partnering Program.

Learning Objectives: After attending this course, participants will be able to:

· Understand personality preferences of self and others and how they influence workplace and team behaviors and choices

· Understand the Temperament differences and how those contribute to a strong team

· Experience the Type and Temperament differences through structured activities

· Appreciate and respect personality and Temperament differences of others

· Understand the stages of Team Development

· Understand conflict management and resolution in general

· Understand conflict management and resolution processes and techniques

· Distinguish between problem solving and decision-making and understand the steps to resolve either

· Understand the elements of effective meeting management

$7,381.75

This is a two-day workshop will give participants ways to celebrate diversity in the workplace while bringing individuals together. More than ever, a workplace is a diverse collection of individuals proud of who they are: their disabilities, their gender, their sexual orientation, their religion, their ethnic background, their generation, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team. We all know what happens to organizations that don’t have effective teamwork: they fail. And, failing to embrace diversity can also have serious legal costs for corporations.

Learning Objectives: After attending this course, participants will be able to:

· Describe what diversity and its related terms mean

· Explain how changes in the world have affected you and your view

· Identify your stereotypes

· Use terms that are politically correct and avoid those which are not

· Apply the four cornerstones of diversity

· Avoid the pitfalls related to diversity

· Use a technique for dealing with inappropriate behavior

· Develop a management style to encourage diversity

· Take action if you or one of your employees feels discriminated against

· Develop an Action Plan for further skill development

$5,058.82

A one-day workshop focused specifically on the problems & potential of male/female interactions on the job. It covers understanding underlying assumptions, biases & stereotypes, developing tools for more effective communication, individual feedback, and conflict resolution. The goal is understanding and respecting gender differences. The course is research based and very interactive

Learning Objectives: After attending this course, participants will be able to:

· Understand the usual issues affecting female and male interactions as staff, as team members, as leaders

· Understand the common misconceptions about gender differences

· Understand how individuals and organizations are limited by gender bias

· Understand one’s own unconscious gender bias

· Develop strategies for self-awareness about which situations trigger one’s own bias and develop more effective actions

· Understand strategies for effectively giving feedback across gender lines

· Understand gender neutral conflict resolution processes

· Develop personal Action Plan for continuing to develop effective gender-neutral behaviors

$7,433.37

A workshop is designed to give participants a basic understanding of the process and tools of strategic planning and give them experience in actually developing them. Participants are asked to bring with them information about a situation which needs a strategic plan to work on in class. Day 1 is devoted to actual strategic planning theory, concepts, tools, processes, and tips. Day 2 involves individual and small group work on actually developing strategic plans, some based on needs brought by participants, and case studies. PowerPoint presentations, case studies, questionnaires are utilized. Individual, small and large group structured activities.

Learning Objectives: After attending this course, participants will be able to:

· Understand the elements and processes of successful strategic plans

· Understand how to gather data utilized in successful strategic planning

· Understand how to use data, tools, processes to revise former strategic plans

· Design and structure successful strategic plans

· Lead a successful strategic planning session

$7,381.75

A "Management Principles 101" one-day introduction to the critical elements of effective management for the new or trainee manager, helping participants to self-evaluate and develop their own management skills development plan.

$7,381.75

A two-day intensive program that helps managers develop key effective coaching skills: reflection and value-neutral feedback and issue diagnosis, active listening, 3-part “I” messages, and collaborative problem-solving. Instruction with PowerPoint, structured activities in small and large groups, action planning and discussion groups are utilized. (Assessment utilized: DiSC.)

Learning Objectives: After attending this course, participants will be able to:

· Understand the full scope, power and application of coaching

· Recognize distinctions between managing and coaching

· Learn and become more comfortable and confident with the coaching model

· Gain and expand coaching skills and techniques

· Understand the impact of asking powerful questions vs. directing

· Experience coaching from the coach and the coachee perspective

· Create a safe and open space for honest conversation between the coach and the coachee

· Practice coaching through numerous role plays

· Understand how to coach different styles

· Understand the importance and impact of developing emotional intelligence in through the coaching process

· Create effective Actions Plans and accountability

$5,316.92

This one-day seminar gives participants a personal assessment of delegation style, a thorough grounding in the theory and practice of delegation, and practical skills and tools so that they are more likely to confidently and effectively delegate when they return to work.

Learning Objectives: After attending this course, participants will be able to:

· Understand the process of delegation

· Understand what steps to take to ensure a successful delegation

· Understand when and to whom to delegate: who is knowledgeable and responsible enough

· Understand the importance of follow-up: supporting without micro-managing while staying informed

· Understand how to end an unsuccessful delegation situation: how to ensure the project success

$8,207.68

A two-day workshop in which people self-evaluate their time management effectiveness and their ability to set and meet goals, learn targeted skills and strategies to improve time management and adherence to goals, and learn to recognize and overcome the most common barriers to sustained effective time management.

$12,285.71

This two-day workshop effectively addresses one of the biggest problems in today's workplace: job stress. The Stress Map tool is used to measure stress levels and their causes. The Resiliency Map is also used to measure recovery times and methods. Group discussions are used to bring out effective stress management tools, and then participants learn a variety of exercises and techniques to manage stress. Two consultants present this workshop and provide more one-on-one coaching and personalized training. Certified trainers are required for this program.

Team Building/Team Skills

$7,381.75

A two-day course based on current research, includes stages of team development, the development of skills such as communication, especially listening, making decisions and solving problems in a group, understanding and respecting the different workstyles of oneself and others on the team. Assessment: MBTI® or DISC® taken on-line beforehand. This course is very interactive. Instruction with PowerPoint, structured activities in small and large groups, action planning and discussion groups are utilized.

Learning Objectives- After attending this course, participants will be able to:

· Work more effectively with team members

· Develop shared goals and processes with team members

· Understand the impact of their workstyle on a team

· Understand their Type team gifts and drawbacks

· Develop respect for team members who have a different workstyle

· Develop effective communication skills and know when to listen and when to contribute

· Develop team alignment skills

· Develop problem solving and decision-making skills in a team setting

· Develop an Action Plan for continued team skill building

Managing Basics for Managers

(New Managers or Refresher Course)

$7,381.75

A "Management 101" two-day introduction to the critical elements of effective management for the new or trainee manager or supervisor. Topics include: managing meetings, knowing when and how to listen, to advise, to delegate, and reprimand. Participants will self-evaluate and develop their own management skills development plan. Instruction with PowerPoint, structured activities in small and large groups, discussion groups and individual Action Plans are utilized. Assessments such as MBTI® or DiSC® may be utilized. The course is very interactive.

Learning Objectives: After attending this course, participants will be able to:

· Understand the new demands and expectations in the role of manager

· Understand the new skills to be developed and the opportunity to practice them

· Discuss the management or staff issues which will develop or already have developed and get new perspective and suggestions for resolving problems

· Understand their own workstyle, and the strengths and blind spots of their style

· Understand how to work effectively with staff with a different workstyle

· Communicate more skillfully, especially in effective listening to staff

· Develop an Develop an Action Plan for further management skill development

$7,381.75

A two-day course: Understanding one’s boss and how to effectively communicate and problem solve with him/her is an essential tool for creating a supportive work environment for oneself and a path forward. The MBTI® and DiSC are utilized to teach the different workstyles and what the implications are for creating an effective, satisfying working relationship. Negotiation and conflict management skills are included. Focus is on research, tools, skill development. This course is very interactive. Instruction with PowerPoint, structured activities in small and large groups, action planning and discussion groups are utilized. (Assessments utilized: MBTI® and/or DiSC). Create effective Actions Plans and accountability.

Learning Objectives: After attending this course, participants will be able to:

· Understand their own workstyle and the assumptions, gifts, blind spots and challenges which accompany it

· Develop skills to ascertain some of their manager’s workstyle

· Understand how to work effectively with their manager no matter what the manager’s workstyle is

· Develop skills in communication, including listening effectively, clarifying assumptions, ensuring that data and requests received from the manager are clear and unambiguous, and stating own’s own needs, issues and requirements in language that their manager can understand

· Understand the Emotional Intelligence model and how it applies to the relationship with manager

· Develop some basic negotiating skills and strategies

· Develop understanding of how to manage conflict, tension and misunderstanding with one’s manager

· Develop skills at determining the manager’s priorities, needs, goals, and challenges

· Develop an Action Plan for further skill development

· Practice coaching through numerous role plays

· Understand how to coach different styles

· Understand the importance and impact of developing emotional intelligence in through the coaching process

Conflict Resolution

$7,381.75

A two-day course was designed for Government managers and is part of the longer 4.5 day Conflict Management & Conflict Resolution course. Format includes conflict research, personal assessment of behavior in a conflict and identification of “Hot Buttons” (Conflict Dynamics Profile (CDP) and the Thomas-Kilmann (TKI), re-framing and self-management as conflict management tools, communication skills as a resolution tool. This course is very interactive and includes action planning. Instruction with PowerPoint, structured activities in small and large groups, action planning and discussion groups are utilized. The CDP and TKI can be taken on-line beforehand. (Assessments utilized: CDP & TKI)

Learning Objectives: After attending this course, participants will be able to:

· Understand their own Conflict Dynamics Profile(CDP) and the Thomas-Kilmann Conflict Mode Instrument (TKI): including habits, assumptions and automatic reactions which aid or hinder in managing or resolving conflict

· Understand the importance of examining perceptions and assumptions

· Understand the impact of unmanaged conflict on self, others and the organization

· Develop conflict management skills and understanding through practice in a variety of conflict scenarios

· Understanding the importance of communication skills, especially listening, inquiry and framing and re-framing

· Develop conflict management processes for use in groups or teams

$7,381.75

A two-day workshop in which people self-evaluate, using the Time Mastery® assessment, their time management effectiveness and their ability to set and meet goals. The course uses the Time Mastery processes to teach targeted skills and strategies to improve time management and adherence to goals and learn to recognize and overcome the most common barriers to sustain effective time management. Instruction with PowerPoint, structured activities in small and large groups, action planning and discussion groups are utilized. (Assessment utilized: Time Mastery Profile)

Learning Objectives: After attending this course, participants will be able to:

· Understand their own Time Mastery style: including their own issues, barriers and strengths with mastering time

· Develop skills and strategies based on their own Time Mastery strengths and challenges

· Understand how to effectively set priorities and set and meet goals

· Understand and create strategies to deal with the usual barriers to effectively meeting their goals

· Understand how to increase their overall time management effectiveness, no matter what the tasks are

· Discuss their own time management issues in the context of their work and get perspective and suggestions to implement

$7,381.75

A two-day course includes Myers-Briggs Personality Preferences in the Workplace, Managing for Diversity in the Workplace, Effective Coaching Skills for Managers, and Delegation. Focus: skill-building, research and essential concepts for those managing and leading others, such as communicating effectively, motivating, delegating, advising, coaching staff and staying up to date on their progress. This course is very interactive. Instruction with PowerPoint, structured activities in small and large groups, action planning and discussion groups are utilized. (Assessment utilized: MBTI®)

Learning Objectives: After attending this course, participants will be able to:

· Understand their own workstyle and management style, with the strengths and challenges of each

· Understand how to motivate, manage and lead staff, including staff with different workstyles than their own

· Understand the Emotional Intelligence model and how it pertains to leading, and to managing self and others

· Develop skills in communication, including listening effectively, clarifying assumptions, ensuring that data received from the staff member are clear and unambiguous, and stating own’s own needs, issues and requirements in language that the staff can understand

· Develop skills to delegate effectively, including monitoring guidelines

· Understand basics of coaching for improved performance

· Create a diverse and inclusive work environment based on mutual respect

· Understand the basics of effectively monitoring staff work without micro-managing

· Develop the skills and comfort with handling staff performance and dealing with performance issues

· Develop an Action Plan for continuous skill development

$7,381.75

This is a two-day introduction to the basic elements of a project, intended to familiarize the participants with common project management terms, current thinking about projects, and the nuts and bolts of project management. Topics include: project management basics; the project life cycle, work breakdown structures (WBS), the role of a project manager, project goals; planning tools and closing out a project. Participants will prepare for and conduct a project presentation. Participants will develop their own personal action plan. Instruction consists of PowerPoint, structured activities in small and large groups, discussion groups and individual Action Plans. Pre-Assessments are used to identify areas for participant skill development. Post-Assessments are used to measure participant knowledge transfer and identify areas for further study. The course is very interactive.

Learning Objectives: After attending this course, participants will be able to:

· Understand what is meant by a project

· Understand how projects differ from other kinds of work

· Understand the benefits of taking on a project

· Recognize what steps must be taken to complete projects on time

· Know simple tools and techniques for planning and tracking projects

· Have a better ability to sell ideas and make project presentations

· Develop an Action Plan for continuous skill development

$7,381.75

One of the most frustrating challenges a supervisor or manager faces is a poor performer. The poor performance may be chronic and habitual or brief and transient. Both interfere with the individual’s and the work group’s production and affect morale. Chronic poor performers who are not dealt with by the supervisor or manager produce a significant rise in dissatisfaction of other staff members, especially if they perceive that they are doing more than their share while the poor performer is doing less.

Participants in this 2-day interactive course will learn how to determine the root cause of the poor performance and how to deal with the individual effectively. The course will include research based information on motivation, human behavior, effective management skills, problem solving and decision making, documentation of poor performance, communication skills, motivation skills and the Arrow model.

Learning Objectives: After attending this course, participants will be able to:

· Analyze the cause of the poor performance to determine the most effective intervention

· Design a customized plan of action for the specific circumstance

· Determine appropriate consequences for lack (or partial lack) of observable change

· Prepare thorough, objective documentation that will benefit both the employee and the organization

· Identify the link between the poor performance and its effect on the organization

$7,381.75

This two-day workshop will focus on increasing participants’ EQ skills. Including self-awareness, self-management, social awareness, and relationship management. EQ is vitally important to goal achievement in an organization – and it is learnable! Participants will engage in hands-on activities, bringing real-life experiences and perspectives into the workshop so they are able to notice, practice, and discuss their emotions and the influence they have on their interactions with peers and managers. (Assessment utilized: Emotional Intelligence 2.0)

Learning Objectives: After attending this course, participants will be able to:

· Discuss the impact and importance of technical, IQ and EQ skills in the workplace

· Explore characteristics and qualities of effective EQ skills

· Identify the barriers to managing emotions in the workplace

· Develop strategies for managing emotional situations

· Define Emotional Intelligence- Personal Competence- Self-Awareness and Self-Management; Social Competence- Social Awareness and Relationship Management

· Identify and discuss triggers that affect emotions and interactions in the workplace

· Explore EQ strategies that will increase their EQ the most

· Create an action plan to address areas of improvement