PSS - Lionbridge Global Solutions II, Inc. - GS10F0226J

General Services Administration

Federal Supply Service

Authorized Federal Supply Schedule Price List On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA-Advantage!TM, a menu-driven database system. The Internet address for GSA-Advantage!TM is: http://www.gsaadvantage.gov Professional Service Schedule" Industrial Group: 00CORP Contract No. GS-10F-0226J Contract Period: 9/2/2009 - 9/1/2019 For more information on ordering from Federal Supply Schedules, click here, For Federal Agency Customers - Ordering From Schedules

Lionbridge Global Solutions II, Inc.

1010 Wayne Avenue Suite 240

Silver Spring, MD 20901

Telephone: (202) 652-2004 Fax: (202) 289-4677 http://www.lionbridge.com Business Size/Status: Large

Prices shown herein are NET (discount deducted)

Pricelist current through modification A466 dated August 25, 2015

Table Of Contents 1General Contract Information

4Special Item Number (SIN) Descriptions

4SIN 382-1 - Translation Services

5SIN 382-2 - Interpretation Services

6SIN 382-3 - Training and Educational Material

6SIN 382-5 - Services For The Visual and Hearing Impaired

7GSA Labor Category Descriptions

8Instructions For Placing Orders For Services Based On GSA Schedule Hourly Rates

9Requirements Exceeding The Maximum Order Threshold (I-FSS-125)

10Blanket Purchase Agreement (8.405-3)

11Service Rates and Awarded Languages

11SIN 382-1 / 382-1RC - Translation Services - Rates and Awarded Languages

13SIN 382-2 / 382-2RC - Interpretation Services - Rates and Awarded Languages

15SIN 382-2 / 382-2RC - Interpretation Services - Quality Assurance Program

16SIN 382-3 / 382-3RC - Training and Educational Materials - Rates

16SIN 382-5 / 382-5RC- Services For The Visual and Hearing Impaired

General Contract Information

1a. Table of Awarded Special Item Numbers (SINs):

Please refer to information beginning on page #4 for detailed descriptions

· 382-1 Translation Services

· 382-2 Interpretation Services

· 382-3 Training and Educational Materials

· 382-5 Services for the Visual and Hearing Impaired

382-1RC,-2RC,-3RC,-5RC - Disaster Recovery Purchasing Program Section 833 of the National Defense Authorization Act allows state and local governments to purchase products and services to facilitate recovery from a major disaster. This includes advance and pre-positioning in preparation for a disaster.

9a. Government Purchase Card is accepted at or below the micro – purchase threshold.

9b. Government Purchase Card is accepted above the micro – purchase threshold.

General Contract Information (continued)

Attn: Susan Gryder / GSA Orders

1010 Wayne Avenue Suite 240

Silver Spring, MD 20901

13b. For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPAs), are found in Federal Acquisition Regulation (FAR) 8.405-3.

Attn: Susan Gryder / GSA Orders

1010 Wayne Avenue Suite 240

Silver Spring, MD 20901

20a. Terms and conditions for any other services

(if applicable):

Not Applicable

21. List of service and distribution points

(if applicable):

Not Applicable

26. Lionbridge Global Solutions II, is registered in the Central Contractor Registration (CCR) database.

27. Service Contract Act:

The contract includes SCA labor categories. Prices for the SCA labor categories meet or exceed those in the Wage Determinations shown below.

SCA Eligible Contract Labor Category

SCA Equivalent Code -- Title

WD Number

Revision and Date

Interpreter

30130 – Interpreter (Sign Language)

1988-0742

6/18/2012

Translator

30110 – Foreign Language Translator

1987-0989

6/20/2012

The Service Contract Act (SCA) is applicable to this contract and it includes SCA applicable labor categories. The prices for the indicated (**) SCA labor categories are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e. nationwide).

Contract Overview

GSA awarded Lionbridge Global Solutions II a GSA Federal Supply Schedule contract for Language Services (LANG), Contract No. GS-10F-0226J. The contract was awarded on 9/2/1999. The current contract period is: 9/2/2009 - 9/1/2019 (Option Period 3). The contract allows for the placement of Firm Fixed Price or Time and Materials task orders using the labor categories and ceiling rates defined in the contract.

Contract Administrator Susan Gryder

Senior Manager

1010 Wayne Avenue Suite 240

Silver Spring, MD 20901

Email: Susan.Gryder@lionbridge.com Phone: (202) 652-2004

Fax: (202) 289-4677

Marketing and Technical Point of Contact Susan Gryder

Senior Manager

1010 Wayne Avenue Suite 240 Silver Spring, MD 20901

Email: Susan.Gryder@lionbridge.com Web form: http://en-us.lionbridge.com/company/contact/request-for-information.htm

Phone: (202) 652-2004

Fax: (202) 289-4677

Contract Use This contract is available for use by all federal government agencies, as a source for Language Services, for worldwide use. Executive agencies, other Federal agencies, mixed –ownership Government corporations, and the District of Columbia; government contractors authorized in writing by a Federal agency pursuant to 48 CFR 51.1; and other activities and organizations authorized by statute or regulation to use GSA as a source of supply may use this contract. Additionally, contractors are encouraged to accept orders received from activities within the Executive Branch of the Federal Government.

Contract Scope The contractor shall provide all resources including personnel, management, supplies, services, materials, equipment, facilities and transportation necessary to provide a wide range of professional services as specified in each task order.

Services specified in a task order may be performed at the contractor’s facilities or the ordering agencies’ facilities. The government will determine the contractor’s compensation by any of several different methods (to be specified at the task order level) e.g., a firm-fixed price for services with or without incentives, labor hours or time-and-material.

The Special Item Numbers (SINs) available under this contract provide services across the full life cycle of a project. When task orders are placed, they must identify the SIN or SINs under which the task is being executed. Lionbridge Global Solutions II has been awarded a contract by GSA to provide services under the following SINs:

· 382-1 / 382-1RC Translation Services

· 382-2 / 382-2RC Interpretation Services

· 382-3 / 382-3RC Training and Educational Material

· 382-5 / 382-5RC Services for the Visual and Hearing Impaired

A full description of each SIN and examples of the types of work covered by the SIN are provided below.

Special Item Number (SIN) Descriptions

SIN 382-1 - Translation Services

SIN Description

Services include the translation of written, electronic and multi-media material from source text into target text. Languages include English and native Foreign languages. Fields of expertise include but are not limited to: business, legal, medical and technical documents; Software; Localization for Internet and Intranet websites; Subtitling; and Transcripts. Translation services include client consultation; project management; formatting; proofreading; text adaptation; editing; graphic design and desktop publishing.

Lionbridge Global Solutions II Description of Translation Services

Translation Services

Translation Services include the translation of written, electronic and multi-media materials to and from English and native Foreign languages. Materials may include but are not limited to: Business, Legal, Technical, Documents, Software, Website localization for Internet and Intranet, Video subtitling, and captioning.

Desktop Publishing and Graphic Services

Desktop Publishing and Graphic Services include the layout, graphic design, and desktop publishing of written, electronic and multi-media materials.

Transcription Services

Transcription Services include the transcription of written, electronic and multi-media materials into a new form using the same language, translation formatting, and text adaptation. Materials may include but are not limited to: Business, Legal, Technical, Documents, Software, Website localization for Internet and Intranet, Video subtitling, and captioning.

Lionbridge Global Solutions II provides translation services including desktop publishing, graphic services, and transcription services for various languages. Please refer to our SIN 382-1 Translation Services rate table for prices and awarded languages. Services include both into and out of English.

Special Item Number (SIN) Descriptions (continued) SIN 382-2 - Interpretation Services

SIN Description

Services include the interpretation of oral communication from source languages into target languages. Languages include English and native Foreign Languages. Fields of expertise but are not limited to: Simultaneous, Consecutive, Escort, Community, Telephonic, and Voiceovers. Forums may include but are not limited to meetings, conferences, seminars, health care, litigation, briefings, training, military operations, law enforcement operations, and other agency mission support. Interpretation Services include client consultation, project management, and scheduling of linguist support. Note: Interpretation services for linguists with security clearances and that fall within the scope of SIN 382-4 (Comprehensive Linguistic Analytical Support Services (Class) are excluded.

Lionbridge Global Solutions II Description of Interpretation Services Court Interpretation: Civil or Criminal Proceedings (Consecutive or Simultaneous) On-site interpretation for any court proceeding.

Administrative Hearings/Depositions (Consecutive) On-site interpretation for administrative processes including hearings and depositions.

Scheduled Telephonic Over-the-phone interpretation that is scheduled in advance of the assignment.

Unscheduled Telephonic On-demand interpretation delivered over-the-phone.

The Lionbridge Global Solutions II, Inc. Commitment to GSA The Lionbridge Global Solutions II Interpretation Services department of Lionbridge Global Solutions

II is committed to providing GSA the best service in the industry. We are designed with the core competency of providing services for every type of consecutive or simultaneous interpretation in any language and any subject discipline. A worldwide network of more than 10,000 professional interpreter resources working in over 300 awarded languages is in place. The goal of Lionbridge Global Solutions II is to provide a full range of interpretation services by the best-qualified interpreters, in response to all assignments. We believe that we are best suited to comply with government agency needs due to our substantial project management experience and expertise in:

Providing the right interpreter(s) for any type of assignment to fit your agency’s requirements

Handling a high volume of business while maintaining the highest quality of service on each order.

Recruiting, qualifying and training new interpreters to meet the needs of all customers

The Lionbridge Global Solutions II Interpretation Services team is staffed, organized, equipped, fully operational, and ready to provide uninterrupted service to your agency.

Lionbridge provides Interpretation Services for over 300 awarded languages.

See our SIN 382-2 Interpretation rates and awarded languages beginning on page #13.

Special Item Number (SIN) Descriptions (continued)

SIN 382-3 - Training and Educational Material SIN Description

Services include customized or commercial off-the-shelf Foreign Language and Foreign Cultural training. Training forums include classroom, private, semi-private, tutorial, and in-country immersion at on-site, off-site and global locations in various proficiency levels. Interpreter and Student testing is included. Educational materials in publication, software, audio and video formats may also be provided.

Lionbridge Global Solutions II Description of Services

Consecutive and Simultaneous Interpretation Training Course Description:

Interpreters learn how to interpret simultaneously between English and their target language, work with equipment, and develop specific skills needed to interpret in the simultaneous mode in various settings including live broadcasts, presentations, conferences, and business meetings. Consecutive Interpretation focuses on the various aspects of interpretation including memory exercises, terminology, note-taking techniques, sight translation exercises, and public speaking to help interpreters develop and refine the skills needed to interpret in legal, medical and/or business settings.

Consecutive Interpretation Training Course Description:

This training program focuses on the various aspects of consecutive interpretation including memory exercises, terminology, note-taking techniques, sight translation exercises, and public speaking to help interpreters develop and refine the skills needed to interpret in various settings in the consecutive mode.

Please refer to our 382-3 Training and Educational Materials rates on page #16 and GSA Labor Category Descriptions immediately following SIN descriptions.

SIN 382-5 - Services For The Visual and Hearing Impaired SIN Description

Services under this SIN enhance the accessibility and availability of the spoken and written word by those who are visually and/or hearing impaired. Sign Language Services include ASL/English, Manually Coded English, Pigeon Signed English (PSE), Contact Sign, International Sign Other services include Closed Captioning, Voice-Over, Textbook or Audio Script Translation, Website (HTML) and Online Document Translation with typesetting services, Telephone Services (TDD and TTY), Close-Captioning, Deaf Interpreting, Tactile, and Cued English Transliteration. Braille, Text Adaptation, and Section 508 Compliant Language Services are also provided under this SIN. Products may be offered under this SIN that compliment the services outlined to provide a total solution for full accessibility of all forms of communication.

See our SIN 382-5 service rates and awarded languages beginning on page #16.

GSA Labor Category Descriptions

Project Manager

Translator

Instructions For Placing Orders For Services Based On GSA Schedule Hourly Rates

GSA provides a streamlined, efficient process for ordering the services you need. GSA has already determined that Lionbridge Global Solutions II meets the technical requirements and that our prices offered are fair and reasonable. Agencies may use written orders; facsimile orders, credit card orders, blanket purchase agreement orders or individual purchase orders under this contract.

If it is determined that your agency needs an outside source to provide Language services, follow these simple steps:

Step 1. Develop a Statement of Work (SOW) In the SOW, include the following information:

· Work to be performed,

· Location of work,

· Period of performance;

· Deliverable schedule, and

· Special standards and any special requirements, where applicable.

Step 2. Select Contractor and Place Order

· If the order is at or below the micro-purchase threshold, select the contractor best suited for your needs and place the order.

· If the order is exceeding the micro-purchase threshold, but less than the maximum order threshold (MOT), prepare an RFQ;

· If the order is in excess of the MOT, prepare an RFQ. Consider expansion of competition and seek price reductions.

Step 3. Prepare a Request for Quote (RFQ)

· Include the SOW and evaluation criteria;

· Request fixed price, ceiling price, or, if not possible, labor hour or time and materials order;

· If preferred, request a performance plan from contractors and information on past experience; and include information on the basis for selection.

· May be posted on GSA’s electronic RFQ system, e-Buy Step 4. Provide RFQ to at least Three Firms Step 5. Evaluate Offers, Select Best Value Firm, and Place Order Requirements Exceeding The Maximum Order Threshold (I-FSS-125)

In accordance with FAR 8.404, before placing an order that exceeds the maximum order threshold, ordering offices shall:

· Review additional schedule contractors’ catalogs/price lists or use the “GSA Advantage!” on-line shopping service;

· Based upon the initial evaluation, generally seek price reductions from the schedule contractor(s) appearing to provide the best value (considering price and other factors); and

· After price reductions have been sought, place the order with the schedule contractor that provides the best value and results in the lowest overall cost alternative (see FAR 8.404(a)). If further price reductions are not offered, an order may still be placed, if the ordering office determines that it is appropriate.

Vendors may:

Offer a new lower price for this requirement (the Price Reduction clause is not applicable to orders placed over the maximum order in FAR 52.216-19 Order Limitations.)

· Offer the lowest price available under the contract; or

· Decline the order (orders must be returned in accordance with FAR 52.216-19).

A task order that exceeds the maximum order may be placed with the Contractor selected in accordance with FAR 8.404. The order will be placed under the contract.

Sales for orders that exceed the Maximum Order shall be reported in accordance with GSAR 552.238‑74.

Blanket Purchase Agreement (8.405-3)

Ordering activities may establish BPAs under any schedule contract to fill repetitive needs for supplies or services. BPAs may be established with one or more schedule contractors. The number of BPAs to be established is within the discretion of the ordering activity establishing the BPAs and should be based on a strategy that is expected to maximize the effectiveness of the BPA(s). In determining how many BPAs to establish, consider:

· The scope and complexity of the requirement(s);

· The need to periodically compare multiple technical approaches or prices;

· The administrative costs of BPAs; and

· The technical qualifications of the schedule contractor(s).

Establishment of a single BPA, or multiple BPAs, shall be made using the same procedures outlined in 8.405-1 or 8.405-2. BPAs shall address the frequency of ordering, invoicing, discounts, requirements (e.g. estimated quantities, work to be performed), delivery locations, and time.

When establishing multiple BPAs, the ordering activity shall specify the procedures for placing orders under the BPAs.

Establishment of a multi-agency BPA against a Federal Supply Schedule contract is permitted if the multi-agency BPA identifies the participating agencies and their estimated requirements at the time the BPA is established.

Ordering from BPAs:

Single BPA. If the ordering activity establishes one BPA, authorized users may place the order directly under the established BPA when the need for the supply or service arises.

Multiple BPAs. If the ordering activity establishes multiple BPAs, before placing an order exceeding the micro-purchase threshold, the ordering activity shall:

· Forward the requirement, or statement of work and the evaluation criteria, to an appropriate number of BPA holders, as established in the BPA ordering procedures; and

· Evaluate the responses received, make a best value determination (see 8.404(d)), and place the order with the BPA holder that represents the best value.

BPAs for hourly rate services. If the BPA is for hourly rate services, the ordering activity shall develop a statement of work for requirements covered by the BPA. All orders under the BPA shall specify a price for the performance of the tasks identified in the statement of work.

Duration of BPAs. BPAs generally should not exceed five years in length, but may do so to meet program requirements. Contractors may be awarded BPAs that extend beyond the current term of their GSA Schedule contract, so long as there are option periods in their GSA Schedule contract that, if exercised, will cover the BPA’s period of performance.

Review of BPAs:

The ordering activity that established the BPA shall review it at least once a year to determine whether:

· The schedule contract, upon which the BPA was established, is still in effect;

· The BPA still represents the best value (see 8.404(d)); and

· Estimated quantities/amounts have been exceeded and additional price reductions can be obtained.

The ordering activity shall document the results of its review.

Service Rates and Awarded Languages

SIN 382-1 / 382-1RC - Translation Services - Rates and Awarded Languages

Translation To / From (per word)

The above cost structure is based on our standard 3 step TEP process (translation, editing and proofreading) and is based on USD (US Dollars).

SIN 382-1 / 382-1RC - Translation Services – Rates and Awarded Languages (continued)

Related Services

Depending on the type and or complexity of project, the Management, Supervision, File Analysis, and File Processing fee and/or Project Management fee may not be applicable.

Notes

Note 1: Word counts are based on the source language for "Out of English" work, and on the target language for "Into English" work. If electronic source files are not available from the client, word counts will be approximated. Per-word translation rates assume printed or electronic source material where the original language is clearly legible and the document can be scanned to determine word count.

Note 2: Management, Supervision, File Analysis, and File Processing are performed by a Project Manager, Supervisor or Technical Engineer, as appropriate. Management and Supervision includes all aspects of overseeing contract performance for project, site, or shift, as applicable, including work assignment, quality control, customer liaison, training and record keeping. File Analysis and File Processing involves converting files, taking converted files and running them against Translation Memory for Word Count, analyzing how much time is needed for file set up, post processing, desktop publishing, and resolving other performance-related questions, as needed.

Turnaround time

- Standard turnaround time is defined, in business days, as follows:

- 72 hours for the first 2,000 words with an additional 24 hours for every 2,000 words more.

Rush Fees

- Rush fees are available at an additional 50% charge.

SIN 382-2 / 382-2RC - Interpretation Services - Rates and Awarded Languages Court Interpretation:

Civil or Criminal Proceedings (Simultaneous or Consecutive)*

Tier 1

(Spanish and Creole)

(per hour) Tier 2 and 3

(Other than

Spanish and Creole)

(per hour) Tier 1

(Spanish and Creole)

(per hour) Tier 2 and 3 (Other than

Spanish and Creole)

(per hour) Tier 1

(Spanish and Creole)

(per hour) Tier 2 and 3 (Other than

Spanish and Creole)

(per hour) All Awarded Languages

(per min)

* Two hour minimum except for (i) simultaneous interpretation services (six hour minimum); (ii) services performed in Metropolitan New York and Northern New Jersey (three hour minimum); and (iii) services performed in California (half day minimum).

** - Telephonic engagements cancelled within 24 hours of the start of the engagement will be billed for one hour at the hourly rate Tier 1 Awarded Languages:

Tier 2 Awarded Languages:

Tier 3 Awarded Languages:

Acateco

Acholi

Adygei

Afemi

Afrikaans

Aguacateco

Akan

Akum

Amdo

Amozquena / Amuzc

Anlo

Anuak

Arakanese

Aramaic

Ashanti

Assyrian

Attie

Azerbaijani

Bajuni

Baluchi

Bambara

Bamilieke

Bandi

Basque

Bassa

Baule

Belize Creole

Bengali

Benin

Berber

Bete

Bhutanese

Bosnian

Bukusu

Bulgarian

Burmese

Byelorussian

Cachiquel

Cambodian / Khmer

Cantonese

Cape Verdian

Catalan

Cebuano

Cha-Chao

Chalchiteco

Chaldean

Chechen

Chin

Chinanteco

Chuj

Circassian

Comorian

Croatian

Czech

Dagomba

Dahalo

Danish

Dari / Farsi-Afgh

Dingara

Dinka

Dioula

Divehi

Djerma (Zarma)

Dutch

Dyoula

Dzongkha

Edo

Ejagham

Efik

English

Enping Dialect

Estonian

Etsako

Eutian

Ewe

Falam

Fanti

Farsi-Afghani

Farsi-Iranian / Persian

Fijian

Filipino

Finnish

Flemish

Fuji / Fujiman

Fukienese

Fula

Fulani

Fulani-Guinea

Fuqing

Ga

Gaelic

Garifuna

Garre

Gbande

Georgian

German

Gheg / Albanian

Gio-Dan

Gisi / Kissi

Goanese Konkani

Gola

Gonja

Goun

Grebo

Greek

Gujarati

Guyanese

Hainan

Hakka

Harari

Hassaniya

Hausa

Hebrew

Hilagoynan

Hindi

Hmong

Hokkien

Hunan

Hungarian

Ibo

Icelandic

Igbo

Ijo / ljor

Ikai

Ilocano

Ilongo

Ingush

Ishan / Ishaw

Istiekiri

Italian

Jacalteco

Jamaican Patois

Japanese

Jarai

Javanese

Juba (Sudanese Creole)

Kachin

Kaiping

Kannada

Kanuri

Kashmiri

Kazakh

Kekchi

Kham

Khmer / Cambodian

Khmu

Kikuya

Kinyarwanda

Kirghiz

Kiribati / Gilbertese

Kirundi

Kisii from Kenya

Kongo / Kikongo

Konjobal

Konkani

Konyanka

Kosovo

Kosraean

Kotokoli

Kouranko

Kpelle

Krahn

Krio

Kru

Kuki

Kurdish

Kurmanji

Kyrgyzstani

Lahu

Lao

Latvian

Lebanese Arabic

Lingala

Lithuanian

Loma

Lorma

Luganda

Lugbara

Lukabaras

Luo

Lusoga

Maasai

Macedonian

Malagasy

Malay

Malayalam

Malinke

Maltese

Mam

Mandingo

Mandinka

Mandinko

Maninka

Mano

Marathi

Marshallese

Mayan

Maymay

Mende

Metta-Moghamo

Mien

Minan

Mingrelian

Misquito / Miskito

Mixe

Mixtec

Mongolian

Montenegrin

More / Moshey

Moshi

Multani

Munukutuba

Muong

Nahuatl

Navajo

Nda Nda

Newari

Ngemba

North African Arabic

Norwegian

Nubian

Nuer

Nyankore

Nzema

Ogoni

Onyanja

Oriya

Oromo

Palauan

Pampangan

Pangasinan

Pidgen English

Papiamento

Plautdietsch

Pocomam

Pohnepaen

Polish

Popti

Poulaar

Pushtu

Putian

Quechua

Quiche

Quiche-Achi

Rabinal Achi

Rahaween

Rhade

Romanian

Romany

Runyawana

Rutoro

Rwanda

Saamia

Samoan

Sarahule

Sarpo

Serbian

Serbo-Croatian

Serer-Sine

Shanghai

Shina

Shona

Sicilian

Sindhi

Sinhalese

Slovak

Slovenian

Somali

Soninke

Soto

Sranan Tongo

Sri Lankan Tamil

Sudanese

Susu

Swahili

Swazi

Swedish

Sylhetti

Szechuan

Tabassaran

Tai-Dam

Taiwanese

Tajiki

Taki Taki

Tamazight (Berber)

Tamil

Tau-Sug

Tchamba

Telegu

Temne

Thai

Tibetan

Tigre

Tigrinya / Eritrean

Toishan

Tongan

Tosk / Albanian

Trique

Trukese

Tshiluba

Turkish

Turkmen

Tuvaluan

Twi

Tzotzil

Uighur

Ukranian

Urhobo

Uzbek

Vai

Visayan

Wali

Waray-Waray

Wenzhow

Wobe

Wolof

Xhosa

Xiamen

Yapese

Yiddish

Yoruba

Yucatec Maya

Zaghawa

Zapoteco

Zarma

Zome

Zulu

Note: Sign Language is covered under SIN 382-5. Please see page 16 for rates.

SIN 382-2 / 382-2RC - Interpretation Services - Quality Assurance Program

Lionbridge Global Solutions II Interpretation Services has a dedicated Quality Assurance staff that specializes in screening, qualifying, and training our interpreters. The measures that we take in our quality assurance department to ensure our interpreters are highly trained, qualified, and professional interpreters for your agency’s interpretation needs are listed below.

Initial Screening

Through an initial screening, we are able to gather preliminary information such as whether the candidate meets certain minimum requirements including education, legal status, English fluency and information on interpreting experience.

Orientation Packet

An orientation packet is then sent to the candidate. In this packet, we include a copy of our requirements for interpreters, including expectations of interpreters, relevant customer information, and instructions for interpreters performing assignments with Lionbridge Global Solutions II, as well as other important information such as the Interpreters Code of Professional Ethics, interpreting reminders and general guidelines.

Verification of Interpreter Certification

Many of our interpreter-candidates are certified interpreters. We require each interpreter to mail a copy of his or her current certification for inclusion in his or her interpreter file.

Testing

We also test each candidate using the Lionbridge Global Solutions II Interpretation Services interpreter qualification exam. Our test has been found to be statistically valid and reliable by an independent linguistic statistician.

Test Evaluation A qualified, tested, and trained Lionbridge Global Solutions II interpreter evaluator evaluates the performance of each interpreter candidate’s test results. Each of our test evaluators must successfully complete a comprehensive evaluator-training program to ensure scorer reliability and validity, in addition to several years of practical interpreting experience in the field. The interpreter candidate is rated using a standardized scoring tool and is graded on foreign language proficiency, English language proficiency, and interpreting skills.

Briefing

Each interpreter is required to participate in a comprehensive one-on-one orientation session with a qualified member of our quality assurance staff. The interpreter briefing covers topics such as interpreter professionalism and the Interpreter’s Professional Code of Ethics, dress code, punctuality, proper procedures and protocol. The candidate must also undergo several memory exercises and role-playing activities to ensure they are prepared for the assignment.

Ongoing Performance Improvement (Interpreter Training)

Lastly, we provide our interpreters with opportunities for ongoing performance improvement through training seminars, regular mailings on interpreter ethics, timelines, and other industry and Lionbridge Global Solutions II -specific reminders. These programs are designed to enhance the specific skill set of our interpreters, while helping them develop new ones. The Judicial Council of California has approved several of our courses for continuing education credits.

SIN 382-3 / 382-3RC - Training and Educational Materials - Rates SIN 382-3 - Training Services

Interpreter Testing $149.63, 45 minutes, 1-5 tests ordered (Minimum # 1 – Maximum # 1)

$137.16, 6-10 tests ordered

$124.69, 11-25 tests ordered

$99.75, 25 + tests ordered

Consecutive and Simultaneous Interpreter Training: 1-Day (Minimum # 10 – Maximum # 35 attendees)

$249.38 per person

$224.44 5-10 students

$199.50 11+ students

Consecutive Interpreter Training: 1-Day (Minimum # 10 – Maximum # 35 attendees)

$249.38 per person

$224.44 5-10 students

$199.50 11+ students

INTERPRETATI

ON LANGUAGES OFFERED – SIN 382-2

SIN 382-5 / 382-5RC- Services For The Visual and Hearing Impaired SIN 382-5 - Services for the Visual and Hearing Impaired

Tier 2 Interpretation Rate (per hour): $93.37

American Sign Language (ASL)

Egyptian Sign Language

Spanish Sign Language (LSE)

Armenian Sign Language

Colombian Sign Language

Ethiopian Sign Language

French Sign Language

Honduran Sign Language

Mexican Sign Language

Russian Sign Language

Non-Standard Sign Language

* Two hour minimum except for (i) simultaneous interpretation services (six hour minimum); (ii) services performed in Metropolitan New York and Northern New Jersey (three hour minimum); and (iii) services performed in California (half day minimum).