PSS - Mega-Tech, Inc. - GS10F0150J

MISSION ORIENTED

BUSINESS INTEGRATED

SERVICES

(MOBIS)

CONTRACT NUMBER: GS-10F-0150J

CONTRACT AWARD PERIOD: 05/21/14 THROUGH 06/30/ 19

AN ECONOMICALLY DISADVANTAGED WOMAN OWNED

SMALL BUSINESS

874-1 Integrated Consulting Services

874-4 Training Services: Instructor Led Training, Web Based

Training and Education Courses, Course Development and Test

Administration Learning Management, Internships

874-7 Integrated Program Support Services

701 West Broad Street, Suite 411

Falls Church, VA 22046

Phone: (703)-534-1629

Fax: (703)-342-4645 www.megatechinc.com

CONTRACTOR INFORMATION

MEGA-TECH, Inc.

701 West Broad Street

Suite 411

Falls Church, VA 22046

Telephone: (703) 534-1629

Fax: (703) 342-4645 www.megatechinc.com

Dolores D. Fisk, President/CEO dfisk@megatechinc.com

GSA AWARDED TERMS AND CONDITIONS

MEGA-TECH, Inc. is An Economically Disadvantaged Woman Owned Small

Business

1. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

a. SIN 874-1: Integrated Consulting Services

b. SIN 874-4: Training Services: Instructor Led Training, Web Based

Training and Education Courses, Development and Test

Administration Learning Management, Internships

(Please see labor category descriptions and price list below for training course descriptions and prices.)

c. SIN 874-7: Integrated Program Support Services

1a. Lowest price model and lowest unit price for this model: Our lowest priced labor category is Clerk and lowest unit price is for Clerk I is $24.11 per hour.

1b. Description of hourly rates: Please refer to the attached list of prices and labor category descriptions.

2 Maximum Order: $1,000,000.00. The maximum delivery/task order limit for this contract is $1,000,000. Notwithstanding this limit, ordering agencies may place, and

20-20 Leadership may honor, orders exceeding this limit in accordance with FAR 8-

404. Ordering agencies are encouraged to seek price reductions for orders in excel of

$1,000,000.

3 Minimum Order: $100.00. There is a $100.00 minimum dollar value limitation on orders placed under this schedule.

4 Geographic Coverage (delivery area): This contract covers all 50 United States and its territories, the District of Columbia, as well as U.S. military installations worldwide.

http://www.megatechinc.com/ mailto:dfisk@megatechinc.com

5 Point(s) of services (city, county, and State or foreign country).

6. Discount from list prices or statement of net price: Net Price is noted on each item on the price list.

7. Quantity discounts: N/A

8. Prompt Payment Terms: ½ % 15 Days, Net 30 Days.

9. Notification that Government purchase cards are accepted at the micro-purchase threshold: No, we do currently accept Government purchase cards.

9a. Notification that Government purchase cards are accepted above the micro-purchase threshold: No, we cannot currently accept Government purchase cards.

10. Foreign items: N/A

11. Time of delivery: Upon contract award, per contract terms

11a. Expedited Delivery: Upon contract award, per contract terms

11b. Overnight and 2-Day delivery: Available, please contact Dolores D. Fisk for rates.

11c. Urgent Requirements: Please contact Dolores D. Fisk for faster delivery.

12. F.O.B. point(s): Destination

13. Ordering address:

Suite 411

Falls Church, VA 22046

P. (703) 534-1629

F. (703) 342-4645 dfisk@megatechinc.com

13a Ordering procedures: For services, information on Blanket Purchase Agreements

(BPA’s) is found in Federal Acquisition Regulation (FAR) 8.405-3. To order, please contact Dolores Fisk at (703) 435-1629 or dfisk@megatechinc.com.

14. Payment address:

Suite 411

Falls Church, VA 22046

Telephone: (703) 534-1629

Fax: (703) 342-4645 dsinghla@megatechinc.com

15. Warranty provision: N/A

16. Export packing charges: N/A

17. Terms and Conditions of Government purchase card acceptance: Government purchase cards are accepted for all amounts

18. Terms and conditions of rental, maintenance, and repair. N/A

19. Terms and conditions of installation. N/A

20. Terms and conditions of repair parts. N/A

20a. Terms and conditions for another other services. N/A

21. List of service and distribution points. N/A

22. List of participating dealers. N/A

23. Preventive maintenance. N/A

24. Special attributes. N/A

25 Electronic and Information Technology (EIT) services and compliance information can be obtained by contacting Dolores D. Fisk at (703) 534-1629 or dfisk@megatechinc.com. The EIT standards can be found at www.Section508.gov/.

26. DUNS #: 783607591

27. Registered in the System for Award Management (SAM).

http://www.section508.gov/

BASE YEAR PRICE LIST

LABOR CATEGORY TITLE PRICE

Senior Program Manager II $ 130.22

Senior Program Manager I $ 113.81

Project/Program Manager II $ 104.17

Project/Program Manager I $ 95.56

Subject Matter Expert IV $ 194.83

Subject Matter Expert III $ 169.76

Subject Matter Expert II $ 146.61

Subject Matter Expert I $ 127.73

Senior Consultant III $ 169.76

Senior Consultant II $ 146.61

Senior Consultant I $ 127.41

Consultant III $ 110.92

Consultant II $ 96.46

Consultant I $ 81.99

Senior Research Analyst II $ 81.99

Senior Research Analyst I $ 72.34

Research Analyst II $ 62.70

Research Analyst I $ 53.05

Senior Financial Analyst II $ 81.41

Senior Financial Analyst I $ 71.80

Financial Analyst II $ 62.23

Financial Analyst I $ 52.65

Management Specialist III $ 93.44

Management Specialist II $ 82.82

Management Specialist I $ 69.02

Senior Analyst II $ 72.34

Senior Analyst I $ 62.70

Analyst II $ 53.05

Analyst I $ 43.41

Senior Training Specialist II $ 68.41

Senior Training Specialist I $ 57.87

Training Specialist II $ 50.51

Training Specialist I $ 43.41

Senior Technical Writer II $ 68.41

Senior Technical Writer I $ 57.87

Technical Writer II $ 50.51

Technical Writer I $ 43.41

Technician III $ 69.02

Technician II $ 58.39

Technician I $ 50.96

Administrative Support IV $ 43.41

Administrative Support III $ 37.17

Administrative Support II $ 29.72

Administrative Support I $ 26.53

Clerk II $ 27.49

Clerk I $ 24.11

SCA/WAGE DETERMINATION

SCA ELIGIBLE LABOR

CATEGORY

SCA EQUIVALENT

CODE TITLE

WAGE

DETERMINATION

NO

Staff Specialist General Clerk III 05-2013

Administrative Support III Secretary III 05-2013

Administrative Support II Secretary II 05-2013

Administrative Support I Secretary I 05-2013

Clerk II General Clerk II 05-2013

Clerk I General Clerk I 05-2013

The Service Contract Act (SCA) is applicable to this contract and it includes SCA applicable labor categories. The prices for the identified SCA labor categories are based on the U.S. Department of Labor WD Number(s) identified in the SCA matrix.

The prices offered are based on the preponderance of where work is performed and should the Contractor perform in an area with lower SCA rates, resulting in lower wages being paid, the task order prices will be discounted accordingly.

The labor rate paid for SCA nonexempt labor categories, listed in the matrix above, meets or exceeds the minimum wage rates as determined by the Wage Determination

05-2013, Revision 12; dated 6/12/12 currently incorporated into the MOBIS solicitation.

Should the Contractor propose in an area with higher SCA rates or is subject to a

Collective Bargaining Agreement (CBA) in accordance with FAR 22.1008-2, resulting in higher wages being required that exceeds their approved GSA rate, the

Contractor will submit a modification to their contract via the eMod system accordingly.

LABOR CATEGORY DESCRIPTIONS

DEGREE EQUIVALENT

Associate’s High School plus 3 years’ relevant experience.

Bachelor’s High School plus 6 years’ relevant experience or Associate’s plus 3 years’ relevant experience.

Master’s High School plus 10 years relevant experience, Associates plus

7 years relevant experience, Bachelor’s plus 4 years relevant experience.

Doctorate High School plus 14 years relevant experience, Associates plus

11 years relevant experience, Bachelor’s plus 8 years relevant experience, Master’s plus 4 years relevant experience.

Labor Category Description

Senior Program

Manager II

Minimum/general experience Combination of 18 years of managerial experience including five years of experience in functional area pertaining to the project to be managed.

Minimum Education Master’s degree in a related field or equivalent combination of education as well as additional experience.

Functional Responsibility Responsible for developing and implementing organization's programs. Assesses needs and ensures that program objectives are met. Provides direction and supervision to staff. Relies on experience and judgment to plan and accomplish goals. May serve as team lead overseeing multiple projects.

Senior Program

Manager I

Minimum/General Experience Combination of 15 years of managerial experience including four years of experience in functional area pertaining to the project to be managed.

Minimum Education Master’s Degree in a related field or equivalent combination of education and experience.

Functional Responsibility Responsible for developing and implementing organization's programs. Assesses needs and ensures that program objectives are met. Provides direction and supervision to staff. Relies on experience and judgment to plan and accomplish goals. May serve as team lead overseeing multiple projects.

Project/Program

Manager II

Minimum/General Experience Combination of 12 years of managerial experience including two years of experience in functional area of the project to be managed.

Minimum Education Master’s Degree in a related field or equivalent combination of education and experience.

Functional Responsibility Responsible for planning and executing a project. Prepares and maintains the project schedule and budget.

Prepares and delivers status reports to the customer. Oversees all work and takes corrective action as necessary to ensure project success. Manages staffing, budget, prioritization, and other personnel matters. May serve as technical lead for a project.

Project/Program

Manager I

Minimum/General Experience Combination Of 10 Years Of

Managerial Experience Including Three Years of Experience In

Functional Area Of The Project To Be Managed.

Minimum Education Master’s Degree In A Related Field Or

Equivalent Combination Of Education And Experience.

Functional Responsibility Responsible For Planning And

Executing A Project. Prepares And Maintains The Project Schedule

And Budget. Prepares And Delivers Status Reports To The

Customer. Oversees All Work And Takes Corrective Action As

Necessary To Ensure Project Success. Manages Staffing, Budget, Prioritization, And Other Personnel Matters. May Serve As

Technical Lead for A Project.

Subject Matter Expert

IV

Minimum/General Experience 18 or more years of specialized technical experience in a functional area of expertise. Widely recognized as an expert in the selected field as a result of certification, authoring, or holding either appointed or elected position at one or more professional organizations.

Minimum Education Ph.D. in specialized area of expertise or equivalent combination of education and experience.

Functional Responsibility Provide expert guidance and direction at the highest possible expert or intellectual levels for very difficult areas requiring innovation and research, or for tasks involving high level policy affecting large organizations or populations. Works closely with other divisions or departments to identify the best solutions to technical or programmatic issues. May serve as team or task lead

Subject Matter Expert

III

Minimum/General Experience 15 or more years of specialized technical experience in a functional area of expertise. Recognized as an expert in the selected field as a result of certification, authoring, or holding either appointed or elected position at one or more professional organizations.

Minimum Education Ph.D. in specialized area of expertise or equivalent combination of education and experience.

Functional Responsibility Provide expert guidance and direction at the highest possible expert or intellectual levels for very difficult areas requiring innovation and research, or for tasks involving high level policy affecting large organizations or populations. Works closely with other divisions or departments to identify the best solutions to technical or programmatic issues. May serve as task lead or work independently.

Subject Matter Expert II

Minimum/General Experience 12 or more years of specialized technical experience in a functional area of expertise. Recognized as an expert in the selected field as a result of certification, authoring, or holding either appointed or elected position of one or more influential organizations.

Minimum Education Master’s degree in specialized area of expertise or equivalent combination of education and experience.

Functional Responsibility Provide expert guidance and direction at the highest possible expert or intellectual levels for very difficult areas requiring innovation and research, or for tasks involving high level policy affecting large organizations or populations. Works closely with other divisions or departments to identify the best solutions to technical or programmatic issues. May work independently.

Subject Matter Expert

I Minimum/General Experience 10 years of specialized technical experience in a functional area of expertise.

Recognized as an expert in the selected field as a result of certification, authoring, or holding either appointed or elected position of one or more influential organizations.

Minimum Education Master’s degree in specialized area of expertise or an equivalent combination of education and experience.

Functional Responsibility Provide expert guidance and direction at the highest possible expert or intellectual levels for very difficult areas requiring innovation and research, or for tasks involving high level policy affecting large organizations or populations. Works closely with other divisions or departments to identify the best solutions to technical or programmatic issues. Usually works under supervision.

Senior Consultant III Minimum/General Experience 15 or more years of technical experience in a functional area of expertise. Recognized by peers for broad knowledge as a result of in-depth experience, authoring, or holding either appointed or elected position in organizations.

Minimum Education Master’s Degree in a related field or equivalent combination of education and experience.

Functional Responsibility Provide advice and direction at the highest possible intellectual levels for difficult areas requiring management and/or analysis for high-level tasks. Develops solutions to complex problems. Works closely with the information technologies to identify the best solutions to technical and programmatic issues. May act as team or task lead.

Senior Consultant II Minimum/General Experience 12 or more years of technical

Minimum Education Master’s Degree in a related field or equivalent combination of education and experience.

Functional Responsibility Provides advice and direction at the highest possible intellectual levels for difficult areas requiring management and/or analysis for high-level tasks. Develops solutions to complex problems. Works closely with the information technologies to identify the best technological solution to technical issues. May act as task lead.

Senior Consultant I Minimum/General Experience 10 years of technical experience in a functional area of expertise. Recognized by peers for broad knowledge as a result of in-depth experience, authoring, or holding either appointed or elected position in organizations.

Minimum Education Master’s Degree in a related field or equivalent combination of education and experience.

Functional Responsibility Provides advice and direction at the highest possible levels for difficult are as requiring management and/or analysis or for tasks involving high level policy. Develops solutions to complex problems. Works closely with the information technologies to identify the best technological solution to technical issues. Usually works under supervision.

Consultant III

Minimum/General Experience Eight or more years of technical experience in a functional area of expertise. Knowledgeable about a variety of the concepts, practices, and procedures of the field.

Minimum Education Master’s Degree in related field or equivalent combination of education and experience.

Functional Responsibility Works with end user groups to evaluate and solve technical problems. Analyzes, designs, and implements system or process changes. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

Capable of working independently; may serve as team or task lead.

Consultant II Minimum/General Experience Five or more years of technical experience in a functional area of expertise. Knowledgeable about a variety of concepts, practices, and procedures of the field.

Minimum Education Master’s Degree in related field or equivalent combination of education and experience.

Functional Responsibility Works with end user groups to evaluate and solve technical problems. Analyzes, designs, and implements system or process changes. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks and capable of working independently; may serve as task lead.

Consultant I Minimum/General Experience Three or more years of technical experience in a functional area of expertise. Knowledgeable about a variety of concepts, practices, and procedures of the field.

Minimum Education Master’s Degree in related field or related combination of education and experience.

Functional Responsibility Works with end user groups to evaluate and solve technical problems. Analyzes, designs, and implements system or process changes. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

May work independently or under supervision.

Senior Research Analyst

II

Minimum/General Experience Ten or more years of technical experience in relevant field of expertise. Knowledgeable about variety of research concepts, practices, and procedures.

Minimum Education Master’s Degree in related field or equivalent combination of education and experience.

Functional Responsibility Responsible for conducting research and/or development activities. Makes detailed observations, analyzes data, and interprets results. Relies on broad experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks and may serve as task lead or work independently.

Senior Research Analyst

I

Minimum/General Experience Eight or more years of technical experience in the relevant field of expertise. Knowledgeable about a variety concepts, practices, and procedures within a particular segment of the field.

Minimum Education Master’s Degree in related field or equivalent combination of education and experience.

Functional Responsibility Responsible for conducting research and/or development activities. Makes detailed observations, analyzes data, and interprets results. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

May work independently or under supervision.

Research Analyst II

Minimum/General Experience Five or more years of technical experience in the field or related area of expertise Knowledgeable about standard research concepts, practices, and procedures.

Minimum Education Master’s Degree in related field or equivalent combination of education and experience.

Functional Responsibility Conducts research and analysis projects and statistical studies. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks while working independently or acting as task lead.

Research Analyst I Minimum/General Experience Three or more years of technical experience in the field or related area of expertise. Familiar with standard research concepts, practices, and procedures.

Minimum Education Master’s Degree in related field or equivalent combination of education and experience

Functional Responsibility Conducts research and analysis projects and statistical studies. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks while working independently or acting as task lead.

Senior Financial Analyst

II

Minimum/General Experience 12 or more years of technical experience in the field or related area of expertise. Familiar with a variety of financial concepts, practices, and procedures.

Minimum Education Master’s Degree in related field or equivalent combination of education and experience.

Functional Responsibility Responsible for conducting business research and analysis of projects and statistical studies. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Performs a variety of tasks while working independently or acting as task lead.

Senior Financial Analyst

Minimum/General Experience Ten or more years of technical experience in the field or related area of expertise. Familiar with a variety of financial concepts, practices, and procedures.

Minimum Education Bachelor’s Degree in related field or a combination of education and experience.

Functional Responsibility Responsible for conducting business research and analysis of projects and statistical studies. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Capable of working independently or serving as task lead.

Financial Analyst II

Minimum/General Experience Five or more years of technical experience in the field or related area of expertise. Familiar with standard financial concepts, practices, and procedures.

Minimum Education Bachelor’s Degree or equivalent combination of education and experience.

Functional Responsibility Responsible for conducting financial analysis projects and statistical studies. Relies on Experience and judgment to plan and accomplish goals. Performs a variety of tasks.

Capable of working independently.

Financial Analyst I Minimum/General Experience Two or more years of technical experience in the field or related area of expertise.

Familiar with standard financial concepts, practices, and procedures.

Minimum Education Bachelor’s Degree or equivalent combination of education and experience.

Functional Responsibility Responsible for conducting financial analysis projects and statistical studies. Relies on Experience to plan and accomplish goals. Performs a variety of tasks and typically works under supervision.

Management Specialist

III

Minimum/General Experience 15 or more years of relevant experience including at least ten years in management or supervisory positions.

Minimum Education Master Degree or equivalent combination of education and experience.

Functional Responsibility Provides senior-level direction or supervision on various quality management systems developments and implements organizational processes. Performs gap analyses, assessments, cost analysis, needs assessments, business case development. May serve as team or task lead.

Management Specialist Ii

Minimum/General Experience Ten or more years of relevant experience.

Minimum Education Master’s Degree or equivalent combination of education and experience.

Functional Responsibility Provides senior-level direction or supervision on various quality management systems developments and implements organizational processes. Performs gap analyses, assessments, cost analysis, needs assessments, business case development. May serve as task lead.

Management Specialist I Minimum/General Experience Five or more years of relevant experience.

Minimum Education Bachelor’s Degree or equivalent combination of education and experience.

Functional Responsibility Provides senior-level direction or supervision on various quality management systems developments and implements organizational processes. Performs gap analyses, assessments, cost analysis, needs assessments, business case development. Capable of working independently or acting as task lead.

Senior Analyst Ii Minimum/General Experience 12 or more years of technical experience in the field or related area of expertise. Knowledgeable about standard concepts, practices, and procedures within a particular field.

Minimum Education Master’s Degree in related area or equivalent combination of education and experience.

Functional Responsibility Responsible for conducting analysis projects and statistical studies. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Able to work independently. May serve as team or task leader.

Senior Analyst I Minimum/General Experience Ten or more years of technical experience in the field or related area of expertise. Knowledgeable about standard concepts, practices, and procedures within a particular field.

Minimum Education Master’s Degree in related area or equivalent combination of education and experience.

Functional Responsibility Responsible for conducting analysis projects and statistical studies. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Able to work independently. May serve as team or task leader.

Analyst Ii Minimum/general experience Five or more years of technical experience in the field or related area of expertise. Familiar with standard concepts, practices, and procedures within a particular field.

Minimum education Bachelor’s degree in related area or equivalent combination of education and experience.

Functional responsibility Responsible for conducting analysis projects and statistical studies. Relies on experience And judgment to plan and accomplish goals. Works independently or with limited supervision.

Analyst I

Minimum/General Experience Two or more years of technical experience in the field or related area of expertise. Familiar with standard concepts, practices, and procedures within a particular field.

Minimum Education Bachelor’s Degree in related area or equivalent combination of education and experience.

Functional Responsibility Responsible for conducting analysis projects and statistical studies. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision.

Senior Training

Specialist II

Minimum/General Experience 13 or more years of experience in training or a related area of expertise. Knowledgeable about a variety of training concepts, practices, and procedures.

Minimum Education Master’s Degree or equivalent combination of education and experience.

Functional Responsibility Designs and conducts organizational training programs. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May serve as team or task lead.

Senior Training

Specialist I

Minimum/General Experience Ten or more years of experience in training or a related area of expertise. Familiar with a variety of training concepts, practices, and procedures.

Minimum Education Master’s Degree or equivalent combination of education and experience.

Functional Responsibility Designs and conducts organizational training programs. Relies on extensive experience and judgment to plan and accomplish goals. May serve as task lead.

Training Specialist II Minimum/General Experience Five or more years of experience in training or a related area of expertise. Familiar with standard training concepts, practices, and procedures.

Minimum Education Bachelor’s Degree or equivalent combination of education and experience.

Functional Responsibility Participates in and conducts organizational training programs. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works independently with limited supervision.

Training Specialist I Minimum/General Experience Two or more years of experience in training or a related area of expertise. Familiar with standard training concepts, practices, and procedures.

Minimum Education Bachelor’s Degree or equivalent combination of education and experience.

Functional Responsibility Participates in and conducts organizational training programs. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision.

Senior Technical Writer

II

Minimum/General Experience 13 or more years of technical experience in the field or related area of expertise. Knowledgeable about a variety of technical writing concepts, practices, and procedures.

Minimum Education Master’s Degree in related field or equivalent combination of education and experience.

Functional Responsibility Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May serve as team or task lead.

Senior Technical Writer

Minimum/General Experience Ten or more years of technical experience in the field or related area of expertise Knowledgeable about a variety of technical writing concepts, practices, and procedures.

Minimum Education Bachelor’s degree or equivalent combination of education and experience.

Functional Responsibility Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May serve as task lead.

Technical Writer Ii Minimum/General Experience Five or more years of technical experience in the field or related area of expertise. Familiar with technical writing concepts, practices, and procedures.

Minimum Education Bachelor’s Degree or equivalent combination of education and experience.

Functional Responsibility Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May coordinate the display of graphics and the production of the document. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions may require exercising some independent judgment.

Works under limited supervision.

Technical Writer I Minimum/General Experience Two or more years of technical experience in the field or related area of expertise Familiar with commonly-used technical writing concepts, practices, and procedures.

Minimum Education Bachelor’s Degree or equivalent combination of education and experience.

Functional Responsibility Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses while coordinating the display of graphics and the production of the document. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Works under supervision.

Technician III

Minimum/General Experience Ten or more years of relevant technical experience.

Minimum Education Associate’s Degree in related field.

Functional Responsibility Provides senior-level expertise pertaining to IT systems or job-specific equipment and technologies.

Familiar with a variety of equipment or systems pertaining to his or her field of expertise. Performs advanced operations and some troubleshooting. May lead tasks and work independently or with limited supervision.

Technician II Minimum/General Experience Five or more years of relevant technical experience.

Minimum Education Associate’s Degree in related field.

Functional Responsibility Provides expertise pertaining to IT systems or job-specific equipment and technologies Familiar with a variety of equipment or systems pertaining to his or her field of expertise. Can perform advanced operations and some troubleshooting. Works under limited supervision.

Technician I

Minimum/General Experience Three or more years of relevant technical experience.

Minimum Education High school diploma or equivalent.

Functional Responsibility Provides knowledge pertaining to IT systems or job-specific equipment and technologies. Familiar with a variety of equipment or systems pertaining to his or her field of expertise. Performs advanced operations and some troubleshooting.

Works under direct supervision.

Administrative Support

IV

Minimum/General Experience Eight or more years of experience in an office environment.

Minimum Education Associate’s Degree or equivalent combination of education and experience.

Functional Responsibility Coordinates multiple high-level projects simultaneously and may supervise junior Administrative personnel.

Broad knowledge of administrative practices and relevant rules and policies related to the tasks of the supported client. Provides high level input to or designs office administrative policy and workflow processes. Other responsibilities include document creation and editing. May prepare drafts or editorial comments on the work of others. Creates advanced presentations using PowerPoint or other software. Files documents in hard copy or electronically according to relevant policies/records retention laws and helps design and restructures document control and storage systems and procedures.

Coordinates schedules and use of facilities and equipment such as conference rooms, projectors, etc. May perform secretarial functions, including providing information to caller and visitors by answering questions and requests. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs;

maintaining equipment inventories; evaluating new equipment and techniques.

ADMINISTRATIVE

SUPPORT III

Minimum/General Experience Six or more years of work experience in an office environment.

Minimum Education Associate’s Degree or equivalent combination of education and experience.

Functional Responsibility Coordinates office workflow and operations. May supervise junior administrative personnel. Performs word processing, spreadsheet creation, document preparation, and data entry. Files documents in hard copy or electronically according to relevant policies/records retention laws. Coordinates schedules and use of facilities and equipment such as conference rooms, projectors, etc. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. May perform secretarial functions, including providing information to caller and visitors by answering questions and requests. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories;

evaluating new equipment and techniques.

ADMINISTRATIVE

SUPPORT II

Minimum/General Experience Two or more years of work experience in an office environment.

Minimum Education High school diploma or equivalent.

Functional Responsibility Coordinates office workflow and operations. Performs word processing, spreadsheet creation, document preparation, and data entry. Files documents in hard copy or electronically according to relevant policies/records retention laws. Coordinates schedules and use of facilities and equipment such as conference rooms, projectors. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. May perform secretarial functions, including providing information to caller and visitors by answering questions and requests. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

ADMINISTRATIVE

SUPPORT I

Minimum/General Experience One year minimum work experience in an office environment.

Minimum Education High school diploma or equivalent.

Functional Responsibility Word processing, spreadsheet creation, document preparation, data entry. Files documents in hard copy or electronically according to relevant policies/records retention laws.

Orders supplies in consultation with other office personnel. May perform secretarial functions, including providing information to caller and visitors by answering questions and requests.

CLERK II Minimum/General Experience Two or more years of experience in an office environment with knowledge of commonly-used office concepts, practices, and procedures.

Minimum Education High School Diploma or equivalent.

Functional Responsibility Responsible for performing daily office tasks such as filing, recording, maintaining records, copying, posting, and other similar duties, using a computer terminal, typewriter, and other word processors. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under direct supervision.

CLERK I Minimum/General Experience One or more years of experience in an office environment with knowledge of commonly-used office concepts, practices, and procedures.

Minimum Education High School Diploma or equivalent.

Functional Responsibility Responsible for performing daily office tasks such as filing, recording, maintaining records, copying, posting, and other similar duties, using a computer terminal, typewriter, and other word processors. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under direct supervision.

MEGA-TECH Training Library

(APPLICABLE ONLY TO MOBIS 874-4)

All courses are 1-day in length

Courses may be combined into 2-5 day courses

Each course presentation (course cost per participant) includes:

• Participant Training Manuals

• PowerPoint Slides and Flip Chart Notes

• Icebreakers, Exercise Files, and other Course Activities

• Job Aids

• Instructor's Guide with Lesson Plans

• Online Training Versions (HTML)

MEGA-TECH Training Library Skills Courses

• Administrative Support

• Anger Management

• Assertiveness and Self Confidence

• Business Etiquette

• Business Writing

• Change Management

• Civility in the Workplace

• Coaching and Mentoring

• Communication Strategies

• Conflict Resolution

• Creative Problem Solving

• Critical Thinking

• Customer Service

• Delivering Constructive Criticism

• Emotional Intelligence

• Employee Motivation

• Facilitation Skills

• Generation Gap

• Goal Setting and Getting Things Done

• Interpersonal Skills

• Leadership and Influence

• Managing Workplace Anxiety

• Meeting Management

• Office Politics for Managers

• Organizational Skills

• Performance Management

• Personal Productivity

• Presentation Skills

• Project Management

• Public Speaking

• Social Intelligence

• Teamwork and Team Building

• Time Management

• Train-the-Trainer

• Work-Life Balance

• Workplace Diversity

• Workplace Harassment

• Workplace Violence

SCHEDULE OF TRAINING COURSES (Course Price Data Sheet) (SIN 874-4)

Title of

Course:

Business Etiquette

Length of Course (# of Hrs/Days): 6-8 hrs.

Total GSA Price of Course: $3,216.12 Minimum Number of Participants: 10

Commercial Price: $3,360 Maximum Number of Participants: 24

Price per each additional participant in excess of the minimum (if applicable) $300.00

Description of course:

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake,' conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Have you ever been in a situation where:

• You met someone important and had no idea what to say or do?

• You spilled soup all over yourself at an important business event?

• You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette course will help your participants look and sound their best no matter what the situation.

Course Objectives:

• Define etiquette and provide an example of how etiquette can be of value to a company or organization.

• Understand the guidelines on how to make effective introductions.

• Identify the 3 C’s of a good impression.

• Understand how to use a business card effectively.

• Identify and practice at least one way to remember names.

• Identify the 3 steps in giving a handshake.

• Enumerate the four levels of conversation and provide an example for each.

• Understand place settings, napkin etiquette and basic table manners.

• Understand the meaning of colors in dressing for success.

• Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

Property of MEGA-TECH, Inc.

Course:

Social Intelligence Length of Course (# of Hrs/Days): 6-8 hrs.

Total GSA Price of Course: $3,216.12 Minimum Number of Participants: 10

Commercial Price: $3,360 Maximum Number of Participants: 24

Price per each additional participant in excess of the minimum (if applicable) $300.00

Description of course:

Social Intelligence is about understanding your environment and having a positive influence. Your participants will become more confident in their social situations by learning how to express and interrupt social cues. They will create positive connections and increase their influence during social situations. Increasing Social Intelligence will provide benefits throughout their professional and personal lives. It is a fantastic tool for coaching and development as people will learn

“people skills.” Improving social skills through active listening, understanding body language, and being more empathic will give your participants the advantage in their interactions. Social interactions are a two way street, know the rules of the road!

Be aware of our own behaviors.

Learn to be empathetic with others.

Know tools for active listening.

Effectively communicate interpersonally.

Recognize various social cues.

Determine appropriate conversation topics.

Know various forms of body language.

Course:

Work-Life Balance Length of Course (# of Hrs/Days): 6-8 hrs

Total GSA Price of Course: $3,216.12 Minimum Number of Participants: 10

Commercial Price: $3,360 Maximum Number of Participants: 24

Price per each additional participant in excess of the minimum (if applicable) $300.00

Description of course:

Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment. You will become healthier, mentally and physically, and you will be able to produce more career wise. With a Work-Life Balance you will be managing your time better. Better time management will benefit all aspects of life; you will be working less and producing more. This course will show how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.

Explain the benefits of work life balance.

Recognize the signs of an unbalanced life.

Identify employer resources for a balanced lifestyle.

Improve time management and goal setting.

Use the most effective work methods for you.

Create balance at work and at home.

Manage stress.

Business Writing Course

Commercial Price: $3,360 Maximum Number of Participants: 24

Price per each additional participant in excess of the minimum (if applicable) $300.00

Description of course:

Writing is a key method of communication for most people, and it's one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging.

Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.

The Business Writing course will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide your participates with that extra benefit in the business world that a lot of people are losing.

• Gain better awareness of common spelling and grammar issues in business writing.

• Review basic concepts in sentence and paragraph construction.

• Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.

• Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.

• Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.

• Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.

• Define proofreading and understand techniques in improving proofreading skills.

• Define peer review and list ways peer review can help improve business writing skills.

• List guidelines in printing and publishing business writing.

Course:

Change Management Length of Course (# of Hrs/Days): 6-8s.

Total GSA Price of Course: $3,216.12 Minimum Number of Participants: 10

Commercial Price: $3,360 Maximum Number of Participants: 24

Price per each additional participant in excess of the minimum (if applicable) $300.00

Description of course:

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this course.

The Change Management course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This course will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

• List the steps necessary for preparing a change strategy and building support for the change.

• Describe the WIFM (What’s In It For Me) – the individual motivators for change.

• Use needed components to develop a change management and communications plans, and to list implementation strategies.

• Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction.

• Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits.

• Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies.

• Use strategies for aligning people with a change, appealing to emotions and facts.

• Describe the importance of resiliency and flexibility in the context of change.

Course:

Conflict Resolution Length of Course (# of Hrs/Days): 6-8 hrs.

Total GSA Price of Course: $3,216.12 Minimum Number of Participants: 10

Commercial Price: $3,360 Maximum Number of Participants: 24

Price per each additional participant in excess of the minimum (if applicable) $300.00

Description of course:

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

• Understand what conflict and conflict resolution mean.

• Understand all six phases of the conflict resolution process.

• Understand the five main styles of conflict resolution.

• Be able to adapt the process for all types of conflicts.

• Be able to break out parts of the process and use those tools to prevent conflict.

• Be able to use basic communication tools, such as the agreement frame and open questions.

• Be able to use basic anger and stress management techniques.

Customer Service

Commercial Price: $3,360 Maximum Number of Participants: 24

Price per each additional participant in excess of the minimum (if applicable) $300.00

Description of course:

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

State what customer service means in relation to all your customers, both internal and external.

Recognize how your attitude affects customer service.

Identify your customers’ needs.

Use outstanding customer service to generate return business.

Build good will through in-person customer service.

Provide outstanding customer service over the phone.

Connect with customers through online tools.

Deal with difficult customers.

SCHEDULE OF TRAINING (Course Price Data Sheet) (SIN 874-4)

Course:

Emotional Intelligence Length of Course (# of Hrs/Days): 6-8 hrs.

Total GSA Price of Course: $3,216.12 Minimum Number of Participants: 10

Commercial Price: $3,360 Maximum Number of Participants: 24

Price per each additional participant in excess of the minimum (if applicable) $300.00

Description of course:

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.

As a result of the growing acknowledgement by professionals of the importance and relevance…