MAS - Cyracom International, Inc. - GS10F009BA

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GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!™, a menu-driven database system. The INTERNET address for GSA Advantage!™ is: http://www.GSAAdvantage.gov.

Schedule for - Professional Services Schedule

Federal Supply Group: 00CORP Class: R608

SIN 382-1 - Translation Services / Recovery 382-1RC SIN 382-2 - Interpretation Services / Recovery 382-2RC

SIN 382-3 - Training & Educational Materials / Recovery 382-3RC SIN 382-5 – Services for the Visual and Hearing Impaired / Recovery 382-5RC

Contract Number: GS-10F-009BA

Contract Period: October 11, 2013 through October 10, 2023

CyraCom International, Inc.

d/b/a CyraCom

5780 N Swan Road Tucson, AZ 85718

Phone: (800) 713-4950 Fax: (520) 745-9022

Contract Administration Sources: Jeremy Woan, jwoan@cyracom.com

Martin Acosta, mjacosta@cyracom.com Vicky Tantlinger, vtantlinger@cyracom.com

Business Size: Large

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at http://www.gsa.gov/schedules-ordering.

http://www.cyracom.com/ http://www.gsaadvantage.gov/ mailto:jwoan@cyracom.com mailto:mjacosta@cyracom.com mailto:vtantlinger@cyracom.com http://www.gsa.gov/schedules-ordering

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About CyraCom Our organization comprises CyraCom International, Inc. as the parent company of CyraCom, LLC and Voiance Language Services, LLC and with all operations managed at the parent company level.

Our Company has been at the forefront of the Language Interpretation Services Industry since 1995.We originally started under the name KevMark Industries with the US patent submission of a single line, dual-handset telephone. This device was designed specifically for an interpreter to connect remotely and serve as the communicative link between two people located together in the same room and needing to speak to each other, yet lack a common language. With this new telephone, people who find themselves in this same situation now have the convenience of participating in a natural face-to-face communication session even though the interpreter is not present.

Prior to patent approval (USPTO# 5784456), the Company changed its name to CyraCom International and began offering language interpretation solutions with a rationed staff and a handful of foreign languages. As of July 2018, we have over 2,000 employees providing our clients the following language solutions in hundreds of languages and dialects 24/7/365: Over-the-Phone Interpretation (OPI), Video Remote Interpretation (VRI), On-Site Interpretation (F2F), Document Translation and Localization (T&L), and Language Assessment and Training (A&T). CyraCom is continuously hiring interpreters to fulfill our clients’ needs.

CyraCom is widely renowned as a leading language interpreting service provider exclusively endorsed by the American Hospital Association. Our Company operates the most expansive network of large-scale interpreter contact centers in the continental United States. Moreover, Inc. 500/5000 has named CyraCom to the 2017 list of fastest growing private companies in the US for the eleventh time (our ninth year in a row).

We currently provide language services to thousands of clients, which includes agencies within the Federal government, some of the largest health plans, hospitals, property & casualty insurance firms, municipal governments, 9-1-1 & PSAPs, and banking organizations in the US. Our unique service provider model enables us to hold long-lasting trustworthy partnerships with our clients because of our quality of services, reliable connectivity, and proven provisions for privacy and confidentiality protocols within our secure data centers.

In 2013, CyraCom received a GSA Award in Schedule 738 II Class R608 - Contract Number GS-10F-009BA Contract Period October 11, 2013 through October 10, 2018. On October 2018, the Contract was extended until October 10, 2023.

In 2015, CyraCom modified its award to include additional services.

http://www.cyracom.com/

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Network of Contact Centers Located in USA (Calls from the USA Remain in the USA) Our organization developed the first extensive network of US-based, large-scale interpreter contact centers. We control and operate over 200,000 square feet of contact center space in Queens, NY; Houston, TX; Las Cruces, NM; Phoenix, AZ, Tucson, AZ, Tampa, FL and Cherry Hill, NJ. These facilities house employee interpreters, live operators, client services, and back-office functions.

The large-scale onshore contact centers became CyraCom’s most impactful qualifying feature because it allows us to concentrate on employing onshore interpreters and operators to work from our centers. Our interpreter contact centers are open 24/7/365 and we offer over hundreds of languages and dialects with an Average Speed of Answer (ASA) by an interpreter of 15 seconds or less across all languages.

Language Services for the Federal Government In concert with our subsidiary Language Learning Enterprises, we have provided language services to many agencies of the Federal Government including the Defense Language Institute, Department of Homeland Security, Department of the Navy, Department of State, Department of Veteran Affairs, US Coast Guard, Department of Education, Internal Revenue Service, and the Bureau of Customs and Border Protection.

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Quality Assurance CyraCom developed an ISO 9001:2015 certified and audited quality management system in 2009 to adopt international quality standards. Through rigorous quality processes and external audits, we ensure that quality always comes first. We route our calls through reliable US telecom providers thereby ensuring quality voice transmission and connectivity.

Toll Free Number, Support Staff, and Materials at No Extra Charge CyraCom provides clients with a dedicated 800 number, a dedicated account management team, reporting and account management access available on-line 24/7/365, access to Client Services 24/7/365, and support material (Language Cards, Posters, etc.) at no extra charge.

Physical Security Provisions and Policies Clients with strict regulatory requirements from Federal agencies visit, audit, and certify our onshore interpreter contact centers. Our onshore contact centers ensure your information is safeguarded by the following provisions:

• Data Centers and Call Centers are located in regions with low occurrences of natural disasters.

• IT systems are penetration and intrusion tested on a regular basis and certified compliant.

• Our multi-million dollar data center and communication platform focuses on business continuity and system redundancy, including highly resilient fail-over processes.

• Access doors require keycard access. Visitors require clearance by management.

• 24/7 recorded surveillance and mandatory visible ID badges for all staff and visitors.

Connection via Web-based and Apps CyraCom’s Phone Interpreters are available from your smart phone, iPhone, or tablet through easy to use Apps.

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CUSTOMER INFORMATION:

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

SIN Recovery SIN Description Page

00CORP–500 00CORP-

500RC

Order Level Materials 13

382-1 382-1RC Translations 12

382-2 382-2RC Phone Interpretation Services 13

382-2 382-2RC Video Interpretation Services 14 & 18

382-2 382-2RC On-Site Interpretation Services 15

382-3 382-3RC Training 16 & 17 382-5 382-5RC Services for the Visual and Hearing Impaired 18

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. Not Applicable.

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided.

See Section after Number 26.

2. Maximum Order: $1,000,000.00

3. Minimum Order: $100.00

4. Geographic Coverage (delivery area): Domestic: 50 States, DC, Territories

5. Point(s) of production (city, county, and state or foreign country): Tucson, Arizona

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted).

7. Quantity discounts: Pursuant to FAR 8.404 and 8.405-4, quantity discounts for high volume orders may be negotiated at the task order level.

8. Prompt payment terms: Not Offered.

9a. Notification that Government purchase cards are accepted up to the micro-purchase threshold: Yes.

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold: Contractor will accept over $3,000.

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10. Foreign items (list items by country of origin): None.

11a. Time of Delivery (Contractor insert number of days): Specified on the Task Order.

11b. Expedited Delivery. Not applicable.

11c. Overnight and 2-day delivery. Not applicable.

11d. Urgent Requirements. Telephonic and Video Interpretation is available on-demand 24/7/365.

CyraCom offers rush services for its other language services. On-Site Interpretation requires lead-time, but urgent requests are accepted. Please contact contractor for details.

12. F.O.B Points(s): Destination.

13a. Ordering Address(es): 5780 N Swan Road, Tucson, AZ 85718

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s), and a sample BPA can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules).

14. Payment address(es): P. O. Box 975652, Dallas, TX 75397-5652

15. Warranty provision: Contractor’s standard commercial warranty.

16. Export Packing Charges (if applicable): Not Applicable.

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level): Contact Contractor.

18. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable.

19. Terms and conditions of installation (if applicable): Not Applicable.

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Not Applicable.

20a. Terms and conditions for any other services (if applicable): Not Applicable.

21. List of service and distribution points (if applicable): Not Applicable.

22. List of participating dealers (if applicable): Not Applicable.

23. Preventive maintenance (if applicable): Not Applicable.

24a. Environmental attributes, e.g., recycled content, energy efficiency, and/or reduced pollutants:

Not Applicable.

24b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contactor’s website or other location.) The EIT standards can be found at:

www.Section508.gov/.

http://www.section508.gov/

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25. Data Universal Numbering System (DUNS) number: 007360527

26. Notification regarding registration in System for Award Management (SAM) database:

Registered.

SERVICES AND RATES AWARDED UNDER

SINs 382-1/1RC; 382-2/2RC; 382-3/3RC; 382-5/5RC, Interpretation/Translation Services

Services

Contractor or

Customer Site

Domestic or

Overseas

Unit of Issue

GSA Price (including

IFF)

Translation Both

Domestic Only Per Word

Varies. See Section 382-1

Over-the-Phone Interpretation 24/7/365

(All 200+ languages) Both Domestic

Only Per minute $0.82 Video Remote Interpretation

24/7/365 (20+ spoken languages) Both

Domestic Only

Per minute $1.21

Video Remote Interpretation 24/7/365

ASL Both Domestic

Only Per minute $1.36

On-Site Interpretation Category I:

Spanish (to and from English)

Both Domestic

Only

Hourly, 2 hour minimum $70.00

On-Site Interpretation Category II: Non- Spanish Languages (Arabic and Amharic to and from English) Both Domestic

Only

Hourly, 2 hour minimum $85.00

On-Site Interpretation Category III: ASL Both

Domestic Only

Hourly, 2 hour minimum $65.49

Language Proficiency Assessment Both

Domestic Only Per Test $107.91

Interpreter Skills Assessment – Spanish Both

Domestic Only Per Test $136.02

Interpreter Skills Assessment – Languages Other than Spanish

Both Domestic

Only Per Test $158.69

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Service Contract Act: The Service Contract Act (SCA) is applicable to this contract and it includes SCA applicable labor categories. The prices for the cited SCA labor categories are based on the U.S.

Department of Labor WD Number(s) identified in the SCA matrix. The prices offered are based on the preponderance of where work is performed and should the Contractor perform in an area with lower SCA rates, resulting in lower wages being paid, the task order prices will be discounted accordingly.

SCA MATRIX

SIN Category SCA Eligible Contract Labor Category

SCA Equivalent Code - Title

WD Number

SIN 382-1

Translator

30110 – Foreign Language

1987-0989

SIN 382-2

Interpreter

30110 – Foreign

SIN 382-5

Certified Sign

Interpreter

30130 – Interpreter (Sign Language)

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CyraCom Services Offered for SINs 382-1, 382-2, 382-3, and 382-5

Over-the-Phone Interpretation

Phone Interpreters are available 24/7/365 with a guaranteed access to over 200 languages within 15 seconds or less, on average across all languages. CyraCom updates its language list continuously and we will add new languages and/or dialects upon request. Employee interpreters receive 120 hours of classroom and practicum instruction prior to the first day of employment, covering industry-specific interpreting training and best practices and protocols. Clients can access our Interpreters from any existing phone. (Please contact contractor for details on availability of phones.)

Video Remote

CyraCom offers Video-Remote Interpretation (VRI) for our top-demanded languages, including American Sign Language (ASL). Our VRI service connects clients to a video interpreter in 30 seconds or less, on average.

On-Site

CyraCom takes a consultative approach to On-Site Interpretation. We first analyze your facility’s program to determine language mix, appointment type, and frequency of use. Then, we collaborate with you to create a comprehensive plan for your facility. When customers have a language need, we provide easy scheduling, highly qualified interpreters, and a dedicated On-Site team to manage it all for you.

Translation & Localization (T&L)

We translate written materials, software, websites, or other media for our clients’ linguistically diverse customers. Our corporate Project Managers utilize a US-based and multinational network pool of 1,200 highly qualified and professionally vetted translators.

Assessment & Training (A&T)

We test our clients’ new or existing bilingual staff to determine how fluently they speak both of their languages. We also test whether bilingual staff members can sufficiently act as interpreters and we provide groups of client employees with interpreter skills training.

A Acholi (Sudan-Uganda)

• Acoli

• Acooli

• Akoli

• Atscholi

• Dok Acoli

• Gang

• Lebacoli

• Log Acoli

• Lwo

• Lwoo

• Shuli Afghan

• Dari Afrikaans Akan

• Fanti

• Ghana

• Twi Akateko

Aklan

• Inakeanon

• Aklano

• Aklanon

• Aklanon-Bisayan

• Panay

Albanian Amharic (Ethiopia)

• Abyssinian

• Amargina

• Amarinya

• Amhara

• Beta Israel

• Ethiopian Apache

• Coyotero Arabic

• Al-Arabiyya

• Al-Fusha

• Literary Arabic Armenian

• Armenian, Eastern

• Armenian, Western

• Armjanski Yazyk

• Ena

• Ermeni Dili

• Ermenice

• Haieren

• Somkhuri Ashanti

• Akan Assyrian

• Assyrian Neo-Aramaic

• Aisorski

• Assyrianci

• Assyriski

• Lishana Aturaya

• Neo-Syriac

• Sooreth

• Suret

• Sureth

• Suryaya Swadaya Azerbaijani

B Bahasa/Brunei

• Brunei-Kadaian

• Orang Bukit Baluchi Bambara

• Bamanakan

• Bamanankan Banda Bangi

• Bobangi

• Bubangi

• Dzamba

• Lobobangi

• Rebu

• Zamba Bao-an

• Bonan

• Baonan

• Boan

• Manikacha

• Paoan

• Paongan Basque

• Euska

• Euskara

• Euskera

• Euskerie Bassa Belorussian

• Belarusan

• Belarusian

• Bielorussian

• Byelorussian

• White Russian

• White Ruthenian Bemba (Zambia)

• Chibemba

• Chiwemba

• Cibemba

• Ichibemba

• Icibemba

• Wemba Bengali

• Bangala

• Bangla

• Bangla-Bhasa Berber

• Tamazight ,Central Atlas

• Central Shilha

• Middle Atlas Berber

• Moroccan Amazigh

• Shilha

• Tachelhit Bhojpuri

• Bajpuri

• Bhojapuri

• Bhozpuri

• Bihari

• Deswali

• Khotla

• Piscimas Bhutanese

• Bhotia of Bhutan

• Bhotia of Dukpa

• Dzongkha

• Drukha

• Drukke

• Dukpa

• Jonkha

• Rdzongha

Language List & Alternate Names and Spellings

Our language list contains those coded into our call platform. It also contains CyraCom’s best attempt to capture the relevant alternative names and spellings of those supported languages, using resources available to CyraCom.

The availability of interpreters for some less-frequently-used languages may vary, and increased requests for languages help us gauge demand and may influence interpreter staffing changes. If an interpreter for the language you are looking for is not currently available, your call will route to Client Services for further assistance.

Given that there are roughly 6,500 spoken languages in the world, we can and do regularly add support for new languages based on need. Our goal is not to have a static list of languages but rather to provide dynamic support to meet growing and changing language needs of our clients across the United States.

• Zongkhar Bicol

• Bikol Bosnian Brazil-Portuguese

• Portuguese

• Portugues Bulgarian

• Balgarski Burmese

• Bama

• Bamachaka

• Myanmar

• Myen

C Cakchiquel

• Kaqchikel

• Kaqchiquel Cambodian

• Khmer Cantonese

• Chinese, Yue

• Gwong Dung Waa

• Toisan

• Toishanese

• Yue

• Yueh

• Yuet Yue

• Yueyu Cape Verdean

• Portuguese (macro) Catalan

• Catala

• Catalan

• Catalan-Valencian-Balear

• Catalonian

• Valencian Cebuano

• Binisaya

• Bisayan

• Sebuano

• Segbuanon

• Sugbuhanon

• Visayan Chaldean

• Chaldean Neo-Aramaic

• Fallani

• Fellihi

• Kaldaya

• Kildani

• Lishana Kaldaya

• Modern Chaldean

• Neo-Challdean

• Soorath

• Soorith

• Suras

• Sureth Chamorro

• Chamorru

• Tjamoro Chavacano

• Chabacano

• Chabakano

• Zamboangueno Cherokee

• Tsalagi

• Tsalgi Chichewa Chin Chin (Falam)

• Falam

• Fallam

• Halam

• Hallam Chin Chin (Hakha)

• Baungshe

• Haka

• Haka Chin

• Hakha

• Lai

• Lai Chin Chin (Matu)

• Nge La Chin (Tedim)

• Hai-Dim

• Tedim

• Tiddim

• Zomi Chin (Zanniat)

• Chin, Falam

• Falam

• Fallam

• Halam

• Hallam

• Chin Chin (Zophei)

• Chin, Zyphe

• Zo-pe

• Zoptei

• Zyphe Chinese Chuj

• Chuh

• Chuhe

• Chu de San Mateo Ixtatan

• Chue

• Koti Chungshan Chuukese

• Chuuk

• Lagoon Chuukese

• Ruk

• Truk

• Trukese Cree Creek

• Muskogee Crioulo Guinea-Bissau Creole

• Guinea-Bissau Kriyol

• Kriulo

• Kriyol

• Portuguese Creole Croatian

• Hrvatski Czech

• Bohemian

• Cesky jazyk

• Cestina

D Dakota

• Sioux Danish

• Dansk

• Rigsdansk Dari (Afghanistan)

• Afghan Persian

• Eastern Farsi

• Farsi

• Parsi

• Persian

• Tajik

• Tajiki Dinka (Sudan) Dutch

• Hollands

• Nederlands Ebon

• Edo

• Marshallese Egyptian Arabic

• Lower Egypt Arabic

• Masri

• Massry

• Normal Egyptian Arabic Eritrean Eskimo

• Inupiatun, Northwest Alaska

• Inupiatun

• Northwest Alaska Inupiat Esperanto

• Eo

• La Lingvo Internacia Estonian Ethiopian

• Amharic

• Abyssinian

• Amarigna

• Amarinya

• Amhara

• Beta Israel Ewe

• Ebwe

• Efe

• Eibe

• Eue

• Eve

• Gbe

• Krepe

• Krepi

• Popo

• Vhe

F Fang

• Pahouin

Pamue Pangwe

Fanti

• Akan Farsi

• Persian, Iranian

• New Persian

• Parsi

• Persian

• West Persian

• Western Farsi Fijian Polynesian

• Fijian

• Boumaa Fijian

• Eastern Fijian

• Fiji

• Nadroga

• Standard Fijian Filipino Finnish

• Suomi Flemish

• Vlaams Fon

• Dahomeen

• Fongbe French

• Francais French Cajun

• Acadian

• Cadien

• Cajan

• Cajun

• Louisiana French French Canadian French Creole Frisian

• Fries

• Frysk Fukienese

• Chao Chow

• Chui Chow

• Fujianese

• Hokkien

• Taechew

• Chinese, Min Nan

• Minnan

• Southern Min

• Taiwanese Fulani

• Fulah Fuzhou

• Chinese, Min Dong

• Eastern Min

• Foochow

G Ga

• Accra

• Acra

• Amina

• Gain

• Gamei Gaddang

• Cagayan Gaelic

• Scottish Gaelic

• Albannach Gaidhlig

• Gaidhlig

• Gaidhlig na h-Alba

• Scots Gaelic Galician

• Galego

• Gallego Gallinya

• Borana

• Oromo, Borana-Arsi-Guji

• Afan Oromo

• Galla

• Galligna

• Southern Oromo Gana

• Ganaq

• Ganna

• Keningau Dusun

• Minansut Ganda (Uganda)

• Luganda Garri

• Ghari Georgian

• Common Kartvelian

• Gruzinski

• Kartuli German

• Deutsch

• Tedesco Grebo Greek

• Ellinika

• Graecae

• Grec

• Greco

• Neo-Hellenic

• Romaic Guamanian

• Chamorro

• Chamorrru Guarani Gujarati

• Gujerathi

• Gujerati

• Gujrathi Gulf Arabic

• 'Arabi

• Khaliji Gwa

H Haitian Creole

• Hakka

• Aiysyen

• Creole

• Haitian

• Kreyol

• Kreyol ayisyen

• Western Caribbean Creole Hamer-Banna

• Amar

• Amarcocche

• Amer

• Ammar

• Bana

• Banna

• Beshada

• Cocche

• Hamar

• Hamar-Koke

• Hamer

• Hammer

• Hammercoche

• Kara Kerre Hausa Hawaii Creole

• Hawaii Pidgin

• Hawaii Creole English

• HCE, Pidgin Hebrew

• Israeli

• Ivrit Hindi

• Khadi Boli

• Khari Boli Hindko

• Hindko, Northern

• Hazara Hindko

• Hindki

• Kagani

• Kaghani

• Hindko, Southern Hindustani

• Hindustani, Sarnami

• Caribbean Hindustani Hmong Hopi Huibei

• Hubei Huizhou

• Hui

• Huizhou Hunanese

• Chinese, Xiang

• Hsiang

• Hunan

• Xiang Hungarian

• Magyar

I Ibanag

• Ybanag

Ibo

• Igbo Icelandic

• Islenska Ilocano

• Ilokano

• Iloko Ilonggo

• Hiligaynon

• Hiligainon

• Ilogo Indonesian

• Bahasa Indonesia Inupiaq

• North Alaskan Inupiatun

• Northwest Alaska Inupiatun Iraqi Arabic

• Arabi

• Iraqi Judeo-Arabic

• Jewish Iraqi-Baghdadi

Arabic

• Yahudic Italian

• Italiano

J Jakartanese Japanese Jarai

• Chor

• Cho-Rai

• Chrai

• Djarai

• Gia-Rai

• Gio-Rai

• Jorai

• Mthur Javanese

• Djawa

• Jawa Jingpho

• Aphu

• Chingpaw

• Chingp'o

• Jinghpaw

• Jinghpo

• Jingphaw

• Kachin

• Phu Jula

• Dioula

• Diula

• Djula

• Dyoula

• Dyula

• Jula Kong

• Kong Jula

• Tagboussikan

K Kachchi

• Cuchi

• Cutch

• Kachchhi

• Kachi

• Katch

• Katchi

• Kautchy

• Kutchchi

• Kutchie Kamba

• Akamba

• Kekamba

• Kikamba Kanjobal

• Q'anjob'al

• Conob

• Eastern Kanjobal

• Eastern Quanjobal

• Kanhobal

• Qanjobal

• Santa Eulalia Kanjobal Kannada

• Banglori

• Canarese

• Havyaka

• Kanarese

• Madrassi Karen

• Pwo Karenni

• Kayah, Eastern

• Kayah

• Karennyi

• Kayah Li

• Kayay

• Kayeh

• Red Karen Kashmiri

• Cashmeeree

• Cashmiri

• Kacmiri

• Kaschemiri

• Keshur

• Koshur Kazakh

• Kaisak

• Kazak

• Kosach

• Qazag Khamu

• Kamhmu

• Kammu

• Kamu

• Khamuk

• Khmu'

• Khomu

• Kmhmu

• Lao Terng

• Mou

• Pouteng

• Pu Thenh

• Tenh

• Theng Khmer

• Cambodian

• Khmer Kikuyu

• Gikuyu

• Gekoyo

• Gigikuyu Kinya/Rwanda

• Kinyarwanda

• Hima

• Ikinyarwanda

• Orunyarwanda

• Ruanda

• Rwanda

• Rwandan

• Urunyaruanda Kirghiz

• Kyrgyz

• Kara-Kirgiz

• Kirgiz Kirundi

• Rundi

• Hima

• Urundi Kizigua

• Zigula

• Chizigula

• Kizigula

• Msegua

• Seguha

• Wayombo

• Wazegua

• Zeguha

• Zegura

• Zigoua

• Zigua

• Zigwa Kongo Korean

• Hanguk Mal

• Hanguk Uh Krahn

• Krahn, Western

• Krahn

• Kran

• Northern Krahn

• Western Kran

• Krahn, Eastern

• Eastern Kran

• Kran Krio

• Creole

• Patois Kru/Krumen

• Krumen, Tepo

• Kroumen

• Southern Krumen

• Southwestern Kroumen Kunama

• Baada

• Baaden

• Baaza

• Baazayn

• Baazen

• Bada

• Baden

• Baza

• Bazen

• Cunama

• Diila Kurdish Kurdish (Badini)

• Kermanci

• Kirmanci

• Kurdi

• Kurmanci

• Kurmanji Kurdish (Kurmanji)

• Behdini Kurdish (Sorani)

• Kurdish, Central

• Kurdi

L Lahu

• Kaixien

• Kucong

• Kutsong

• Lahuna

• Laki

• Lohei

• Moso

• Muhso

• Mussar

• Musso

• Mussuh

• Namen Lakota

• Lakhota

• Lakotiyapi

• Teton Lanzhou Lao

• Eastern Thai

• Lao Kao

• Lao Wiang

• Lao-Lum

• Lao-Noi

• Laotion

• Laotian Tai

• Lum Lao

• Phou Lao

• Rong Kong

• Tai Lao Latvian Levantine Arabic

• Arabic, Northern Levantine

Spoken

• Lebanese-Syrian Arabic

North Levantine Arabic

• Syro-Lebanese Arabic Lingala

• Ngala Lithuanian

• Lietuviskai

• Lietuviu

• Litauische

• Litewski

• Litovskiy Loma

• Bouze

• Busy

• Buzi

• Loghoma

• Logoma

• Looma

• Lorma

• Toa Luganda

• Ganda Luo

• Kavirondo Luo

• Luo

• Nilotic Kavirondo Luxembourgeois

• Frankish

• Letzburgisch

• Letzebuergesch

• Luxemburgian

• Luxemburgish

• Moselle Franconian

M Maay Somali

• Af-Maay

• Af-Maay Tiri

• Af-May

• Af-Maymay

• Rahanween

• Rahanweyn Macedonian

• Macedonian Slavic

• Makedonski

• Slavic Magahi

• Bihari

• Magadhi

• Magaya

• Maghai

• Maghaya

• Maghori

• Magi

• Magodhi

• Megahi Maithili

• Apabhramsa

• Bihari

• Matili

• Methli

• Tirahutia

• Tirhuti

• Tirhutia Malagasy Malay

• Bahasa Malayu

• Colloquial Malay

• Informal Malay

• Local Malay

• Malayu

• Melayu Malayalam

• Alealum

• Malayalani

• Malayali

• Malean

• Maliyad

• Mallealle

• Mopia Malinke

• Malinka

• Maninga Maltese

• Malti Mam

• B'anax Mam

• Huehuetenango Mam

• Qyool Mandarin

• Beifang Fangyan

• Guanhua

• Guoyu

• Hanyo

• Huayu

• Mandarin

• Northern Chinese

• Putonghua

• Standard Chinese

• Zhongguohua

• Zhongwen Mandingo

• Eastern Maninkakan

• Kita Maninkakan

• Konyanka Maninka

• Mandinka

• Sankaran Maninka

• Western Maninkakan Mandinka

• Mande

• Manding

• Mandingo

• Mandingue

• Mandinque

• Soce Mankon

• Ngemba

• Megimba

• Mogimba

• Mundum

• Ngomba

• Nguemba Marathi

• Maharashtra

• Maharathi

• Malhatee

• Marthi

• Muruthu Marshallese

• Ebon Maya

• Maya, Yucatec

• Maaya

• Maaya t'aan

• Maayaa

• Peninsular Maya

• Yucatan Maya Mende

• Boumpe

• Hulo

• Kossa

• Kosso Mien

• lu Mien

• Ban Yao

• Highland Yao

• Man

• Mian

• Mjen

• Myen

• Pan Yao

• Yao

• Yiu Mien

• Youmian Mina

• Besleri

• Hina Mixteco

• Mixtec Mixteco Alto

• Mixtec Mixteco Bajo

• Mixtec Mizo

• Duhlian Twang

• Dulien

• Hualngo

• Lukhai

• Lusago

• Lusai

• Lusei

• Lushai

• Lushai-Mizo

• Lushei

• Sailau

• Whelngo Mola Moldovan

• Romanian

• Daco-Rumanian

• Rumanian Mongolian Montagnard Dega/Mon-Khmer Montenegrin

• Serbian Moroccan Arabic

• Colloquial Arabic

• Darija

• Maghrebi Arabic

• Maghribi

• Moroccan Arabic

• Moroccan Colloquial Arabic

• Moroccan Dareja

• Moroccan Darija

• Moroccan Dereja Mossi

• Moore

• Mole

• Moose

• More

• Moshi

N Nahuatl Nanjing

• Chinese, Mandarin

• Beifang Fangyan

• Guanhua

• Guoyu

• Hanyu

• Huayu

• Mandarin Northern Chinese Putonghua Standard Chinese Zhongguohua Zhongwen Navajo

• Dine

• Navaho Ndebele

• Isinde'bele

• Ndebele of Zimbabwe

• Northern Ndebele

• Sindebele

• Tabele

• Tebele Neapolitan

• Napoletano-Calabrese

• Neapolitan-Calabrese Nepali Norwegian

• Norsk Nuer (Sudan)

• Naadh

• Naath

O Oromo (Ethiopia) Ouatchi

• Gbe, Waci

• Wachi

• Waci

• Waci-Gbe

• Watyi

P Paluan Pampango

• Pampangan

• Kapampangan

• Pampangueno Pangasinan Papiamento

• Papiamentu

• Curacoleno

• Curassese

• Papiamen

• Papiamentoe Pashto (Afghanistan)

• Pashto, Southern

• Kandahar Pashto

• Qandahar Pashto

• Southwestern Pashto Pennsylvania Dutch

• German, Pennsylvania

• Pennsylvania Deitsh

• Pennsylvanish Persian Pohnpeian

• Ponapean Polish

• Polnisch

• Polski Polynesian Portuguese

• Azorean Portuguese

• Portugues Portuguese Creole

• Crioula, Upper Guinea

• Guinea-Bissau Creole

• Guinea-Bissau Kriyol

• Kriulo

• Kriyol Pothohari

• Mirpuri

• Pahari-Potwari

• Chibhali

• Dhundi-Kairali

• Potohari

• Potwari Pulaar

• Peul

• Peulh

• Pulaar Fulfulde Punjabi

• Punjabi, Western

• Lahanda

• Lahnda

• Lahndi

• Panajabi

• Panabi Proper

• Punjabi

• Punjapi

• Shahmukhi

• Punjabi, Eastern

• Eastern Panjabi

• Gurmukhi

• Gurumukhi Purepecha/Tarasco

• Eastern Lake Purepecha

• P'orhe

• P'orhepecha

• P'urhe

• P'urhepecha

• Phorhepecha

• Porhe

• P'orhepecha

• Purepecha de la Zona

Lacustre

• P'urhepecha

• Tarascan

• Tarasco

Q Quechua Quiche

• K'iche'

• Central K'iche'

• Central Quiche

• Chiquel

• Qach'abel

R Rohingya

• Rohinja

• Ruwainggya Romani Romanian

• Daco-Rumanian

• Moldavian

• Rumanian Russian

• Russki

S Samoan

• Gagana Samoa Saraiki

• Bahawalpuri

• Seraiki

• Siraiki Saudi Arabic

• Arabic, Najdi Spoken Senegalese

• Wolof, Gambian Serbian

• Montenegrin Serbo-Croatian Shanghainese

• Chinese, Wu

• Jiangnan hua

• Jiangsu-Zhujiang hua

• Jiangzhe hua

• Wu

• Wuyue Sichuan/Szechuan Sicilian

• Calabro-Sicilian

• Sicilanu

• Siculu Sierra Leone Creole

• Creole

• Krio

• Patois Sindi

• Sindhi Sinhala

• Cingalese

• Singhala

• Singhalese

• Sinhalese Slovak

• Slovakian

• Slovencina

• Slovensky Jazyk Slovenian

• Slovene

• Slovenscina Somali Soninke

• Sonike (Maraka)

• Soninke (Sarakole)

• Soninke (Sarahuleh)

• Aswanek

• Aswanik

• Azer

• Ceddo

• Cheddo

• Gangara

• Genger

• Kwara

• Maraka

• Marka

• Markaajo

• Markakan

• Sarakole

• Sarakolle

• Sarakule

• Sarakulle

• Sarangkole

• Sarangkolle

• Saraxuli

• Sebbe

• Serahule

• Serecole

• Sooninkanxanne

• Sooninke

• Wakkore

• Wankara Spanish

• Castellano

• Castilian

• Espanol Suchown Sudanese Arabic

• Arabic, Sudanese Spoken

• Khartoum Arabic Susu/Soso

• Sose

• Soso

• Soussou

• Susoo

Swahili

• Swahili (Kibajuni)

• Kiswahili

• Bravnese

• Bajun

• Kisuaheli Swedish

• Ruotsi

• Svenska Sylheti

• Sileti

• Siloti

• Srihattia

• Sylhetti

• Sylhetti Bangla

• Syloti

• Syloty

T Tadzhik

• Tajiki

• Galcha

• Tajik

• Tajiki Persian

• Tojiki Tagalog Tamil

• Damulian

• Tamal

• Tamalsan

• Tambul

• Tamili Telugu

• Andhra

• Gentoo

• Tailangi

• Telangire

• Telegu

• Telgi

• Tengu

• Terangi

• Tolangan Temne

• Themne

• Temen

• Timene

• Timmannee

• Timne Thai

• Bangkok Thai

• Central Thai

• Siamese

• Standard Thai

• Thai Klang

• Thaiklang Tibetan

• Tibetan, Central

• Bhotia

• Dbus

• Dbusgtsang

• Phoke

• U

• Wei

• Weizang

• Zang Tigrigna (Eritrea)

• Beta Israel

• Tigray

• Tigrinya Tohono O’Odham

• Nebome

• Nevome

• O'odham

• O'othham

• Papago-Pima

• Tohono O'otham

• Upper Piman Tongan

• Faka Tonga Triqui

• Trique Tshiluba

• Luba-Kasai

• Bena-Lulua

• Ciluba

• Luba-Lulua

• Luva

• Western Luba Turkish

• Anatolian

• Turkce

• Turkisch Twi

• Akan

U Ukrainian Urdu

• Pakistani Uyghur

• Uighuir

• Uighur

• Uiguir

• Uygur

• Weiwu'er

• Wiga Uzbek

V Vietnamese

• Annamese

• Ching

• Gin

• Jing

• Kinh

• Viet

W Waray-Waray

• Binisaya

• Samaran

• Samareno

• Samarenyo

• Samar-Leyte

• Waray Welsh Wolof Wuxinese

X Xhosa

• Cauzuh

• Isixhosa

• Koosa

• Xosa

Y Yapese Yemeni Arabic

• Judeo-Yemeni

• Yemenite Judeo-Arabic Yiddish Yoruba

• Yariba

• Yooba Yucateco

• Yucatec Yugoslavian Yupik

• Yupik, Central Siberian

• Bering Strait Yupik

• Saint Lawrence Island

Eskimo

• Yupik, Naukan

• Naukan

• Naukanski

• Nevuqaq

• Yupik, Central

• Central Alaskan Yupik

• Yupik, Sirenik

• Old Sirenik

• Sirenik

• Sirenikski

• Vuteen

Z Zambal

• Sambali Zande

• Asande

• Azande

• Badjande

• Bazenda

• Pazande

• Sande

• Zandi Zapoteco Zarma

• Adzerma

• Djerma

• Dyabarma

• Dyarma

• Dyerma

• Zabarma

• Zarbarma

• Zarmaci Zomi

• Zo

• Jou

• Yo

• Yos

• Zoham

• Zome

• Zou

• Zou Chin Zulu

• Isizulu

• Zunda

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Translator German

$0.24

Translator Gujarati

$0.28

Translator Haitian Creole

$0.30

Translator Hebrew

$0.27

Translator Hindi

Translator Hungarian

$0.25

Translator Italian

$0.22

Translator Japanese

Translator Karen

$0.34

Translator Khmer

Translator Korean

Translator Laotian

Translator Polish

Translator Portuguese (Brazil)

$0.23

Translator Portuguese (Eur)

Translator Punjabi

Translator Russian

$0.17

Translator Spanish

$0.13

Translator Swahili

$0.31

Translator Tagalog

Translator Thai

Translator Turkish

Translator Ukrainian

Translator Urdu

Translator Vietnamese

Post-Translation DTP Format & QA Hourly Rate

RATE Per Hour

$45.34

SIN 382-1 and 382-1RC SERVICE DESCRIPTIONS

Service Title:

• Translator

Job Duties Description:

• Provides meaning for meaning translations

• Uses and continuously improves knowledge of industry-standard tools

• Continuously improves vocabulary and specialized knowledge of subject matter

• Follows all CyraCom policies and procedures

Minimum Education Level Required:

• Must hold a BA degree.

Minimum Experience Required:

• Must be a native speaker of the target language, living in the target locale;

• Must have a minimum of 1 year experience as a professional translator/reviewer;

• Must exhibit subject field / domain expertise by translation specialization and/or subject matter education and training;

• Must exhibit experience with standard industry tools and technologies;

Certification Requirements:

• Certification for translation in the relevant language combination by a recognized professional translation industry body (i.e. American Translators Association).

LANGUAGE

RATE Per

WORD

Translator Albanian

$0.23

Translator Arabic

$0.26

Translator Armenian

$0.18

Translator Bosnian

Translator Burmese

$0.30

Translator Cambodian

Translator Chinese (Simplified)

$0.16

Translator Chinese (Traditional)

$0.21

Translator Czech

Translator Farsi

$0.26

Translator French

Translator French Canadian

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SIN 382-2 and 382-2RC SERVICE DESCRIPTIONS

Service Title GSA Rate

Over-the-Phone Interpretation $0.82 per minute

Over-the-Phone

Phone Interpreters are available 24/7/365 with a guaranteed access to hundreds of languages within 15 seconds or less, on average across all languages. CyraCom updates its language list continuously and we will add new languages and/or dialects upon request. Employee interpreters receive 120 hours of classroom and practicum instruction prior to the first day of employment, covering industry-specific interpreting training and best practices and protocols. Clients can access our Interpreters from any existing phone. (Please contact contractor for details on availability of dual handset / single line phones at little to no charge).

• Over-the-Phone Interpretation: Foreign

Service Duties Description:

• Provide meaning for meaning consecutive interpretation via phone

• Must have the ability to interpret meaning for meaning from English to Spanish and from

Spanish to English – or from English to another Target Language and from that Target Language to English – and demonstrate strong communication skills in both languages

• Must possess a High School diploma or GED

• Fluent bi-lingual speaker or interpreter

• Interpreting experience preferred. No prior experience required. We provide a three-week (120-hour) comprehensive training program to enhance your interpretation skills

• College-level or formal study in languages, translation, and interpretation a plus

• Company will pre-qualify using ILR Proficiency Levels. We then train potential interpreter-candidates with three week (120-hour) training program that is the equivalent of certification as defined by CCHI (Certification Commission for Healthcare Interpreters), but ultimately surpasses CCHI expectations for certification requirements.

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SIN 382-2 and 382-2RC SERVICE DESCRIPTIONS (cont.)

Video Remote Interpretation $1.21 per minute

• Video Remote Interpretation: Foreign Spanish and other languages

• Provide meaning for meaning consecutive interpretation via web-based video

• Spoken: Must have the ability to interpret meaning for meaning from English to Spanish and from Spanish to English – or from English to another Target Language and from that Target Language to English – demonstrating strong communication skills in both languages

• Interpreting experience preferred. No prior experience required. We provide a three-week (120-hour) comprehensive training program to enhance your interpretation skills

• College-level or formal study in languages, translation, and interpretation a plus

• Company will pre-qualify using ILR Proficiency Levels. We then train potential interpreter-candidates with three week (120-hour) training program that is the equivalent of certification as defined by CCHI (Certification Commission for Healthcare Interpreters), but ultimately

• Train new hires on Video Interpretation Best Practices and Protocols

CyraCom Video Remote Language List (not inclusive)

Albanian American Sign Language Amharic Arabic Armenian Bengali Brazilian Portuguese Burmese Cambodian Cantonese

Farsi French Creole Haitian Creole Hindi Italian Japanese Karen Kinyarwanda Korean Mandarin Nepali

Polish Punjabi Russian Somali Spanish Swahili Tagalog/Filipino Tigringa Urdu Vietnamese

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SIN 382-2 and 382-2RC SERVICE DESCRIPTIONS (Con’t)

On-Site

CyraCom takes a consultative approach to On-Site Interpretation. We first analyze your facility’s program to determine language mix, appointment type, and frequency of use. Then, we collaborate with you to create a comprehensive plan for your facility. When customers have a language need, we provide easy scheduling, highly qualified interpreters, and a dedicated On-Site team to manage it all for you.

On-Site Interpretation: Category I Spanish $70.00 per hour / (to and from English) 2 hour minimum

• Provide meaning for meaning consecutive interpretation via face-to-face.

• Must have the ability to interpret meaning for meaning from English to Spanish and from Spanish to English – and demonstrate strong communication skills in both languages.

Minimum Education Level Required:

• Must possess a High School diploma or GED.

Minimum Experience Required:

• Interpreting experience required and must have performed this service for 2 years with positive background references; or formal study in languages, translation, and interpretation

On-Site Interpretation: Category II (other than Spanish) $85.00 per hour / (to and from English) 2 hour minimum

• Provide meaning for meaning consecutive interpretation via face-to-face

• Must have the ability to interpret meaning for meaning from English to Target Language and from

Target Language to English and demonstrate strong communication skills in both languages.

• Interpreting experience required and must have performed this service for 2 years with positive background references

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SIN 382-3 and 382-3RC SERVICE DESCRIPTIONS (Con’t)

We test our clients’ new and existing bilingual staff to determine how fluently they speak both of their languages. We also test whether bilingual staff members can sufficiently act as interpreters and we provide groups of client employees with interpreter skills training.

Language Proficiency Assessment - All Languages $107.91 per Assessment

• Language Proficiency Assessment

Service Duties Description:

• CyraCom specializes in providing convenient, cost-effective assessment and training services to assist organizations with identifying language competencies. Our Language Proficiency Assessment provides a baseline measurement and quantitative feedback of a candidate’s language performance which is beneficial in making hiring decisions or to ensure the competencies of staff who interact directly with an audience that speaks another language.

• This standardized assessment is designed to measure the ability of the individual to communicate effectively in their specific language and follows the standards established by the Interagency Language Roundtable (ILR). Flexible scheduling allows the candidate to take the 20-30 minute assessment over-the-phone.

CyraCom’s Language Proficiency Assessment is appropriate for positions such as:

• interpreters

• customer service representatives

• healthcare professionals & technicians

• call center personnel

• current and prospective employees

Language Proficiency Assessments are currently available by telephone in the following languages:

Afghan

Amharic Armenian (Eastern and Western) Assyrian Bengali Bosnian Brazilian Portugese Burmese

Cambodian Cantonese Croatian Dari Farsi French German Greek Haitian Creole Hebrew

Hindi Hmong Italian Japanese Karen Khmer Korean Kunama Lao Macedonian

Mandarin Navajo Nepali Pashto Portuguese Punjabi Russian Serbian Somali Spanish

Swahili Tagalog Thai Tigringa Urdu Vietnamese Wolof Yiddish

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SIN 382-3 and 382-3RC SERVICE DESCRIPTIONS (Con’t)

We test our clients’ new or existing bilingual staff to determine how fluently they speak both of their languages. We also test whether bilingual staff members can sufficiently act as interpreters and we provide groups of client employees with interpreter skills training

Interpreter Skills Assessment - Spanish $136.02 per Assessment

Interpreter Skills Assessment – Other than Spanish $158.69 per Assessment

• Interpreter Skills Assessment

• CyraCom Interpreter Skills Assessment provides an evaluation of a candidate’s ability to interpret clinical encounters. CyraCom evaluates the candidate’s knowledge of medical vocabulary and the ability to convert messages from one language to another accurately and completely.

• Candidates are tested for the following competencies:

o Delivery of accurate and complete medical interpretation o Use of medical interpretation protocols and best practices o Language proficiency in English and the other language o Ability to interpret medical vocabulary

• Interpreter Skills Assessments are currently available by telephone in the following languages:

Arabic Armenian (Eastern and Western) Bosnian Brazilian Portuguese Cambodian Cantonese Cape Verde Creole Farsi French French Canadian German Greek Gujarati Haitian Creole

Hindi Hmong Italian Japanese Korean Mandarin Navajo Polish Portuguese Russian Somali Spanish Tagalog Thai Vietnamese

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SIN 382-5 and 382-5RC SERVICE DESCRIPTIONS (Con’t)

On-Site Interpretation Category III: ASL $65.49 per Hour / 2 hour minimum

• On-Site Interpretation Category III: American Sign Language (ASL)

Service Duties Description:

• Provide meaning for meaning consecutive interpretation via Face-to-Face

• Must have the ability to interpret meaning for meaning from English to ASL and from ASL to

English, demonstrating strong communication skills in both languages

Minimum Education Level Required:

• Fluent ASL speaker or interpreter

• Have their AZ State License

• Have at least 5+ years of Medical Interpreting

• Be HIPAA trained. Go through ASL/video-remote-interpretation training on Policies and

Procedures

Certification Requirements:

• Company will pre-qualify using ILR Proficiency Levels. We then train potential interpreter-candidates with three week (120-hour) training program that is the equivalent of certification as defined by CCHI (Certification Commission for Healthcare Interpreters), but ultimately

• Interpreters must be nationally certified (RID).

Video Remote Interpretation ASL $1.36 per minute

• Interpreter – Video Remote: ASL

Service Duties Description:

• Provide meaning for meaning consecutive interpretation via web-based Video

• Must have the ability to interpret meaning for meaning from English to ASL and from ASL to

English, demonstrating strong communication skills in both languages

Minimum Education Level Required:

• Same as On-Site ASL Interpreter

Minimum Experience Required:

• Same as On-Site ASL Interpreter

Certification Requirements:

• Same as On-Site ASL Interpreter http://www.cyracom.com/