MAS - A. Reddix & Associates Inc. - GS10F0069X

GENERAL SERVICES ADMINISTRATION

Federal Supply Service Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The INTERNET address GSA Advantage! is: GSAAdvantage.gov.

Schedule Title: Multiple Award Schedule (MAS)

Federal Supply Group: Professional Services

Contract number: GS-10F-0069X For more information on ordering from Federal Supply Schedules, go to the GSA Schedules page at GSA.gov.

Price list current as of Modification # PS-0039 effective May 11, 2021

Contract period. January 12, 2011 through January 11, 2026

Contractor's name, address, and phone number (include toll-free WATS number and FAX number, if applicable) A. Reddix & Associates Inc. (dba ARDX), 5800 Lake Wright Drive, Suite 301, Norfolk, VA 23502; Phone: 757-410-7704 and Fax: 866-726-2485 POC: Angela D. Reddix

Contractor’s internet address/web site where schedule information can be found (as applicable): www.ardx.net

Business size. Small

CUSTOMER INFORMATION:

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

541611, 541611RC, OLM, OLMRC, 54151S, 54151SRC

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

All discounts and the GSA Industrial Funding Fee have already been applied.

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. Please see authorized prices provided at the end of this pricelist, starting on page 3.

2. Maximum Order: $1,000,000.00 http://www.ardx.net/

3. Minimum Order: $100.00

4. Geographic Coverage (delivery Area): Domestic only

5. Point(s) of production (city, county, and state or foreign country): Same as company address

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted).

7. Quantity discounts: None offered

8. Prompt payment terms: Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin): None

10a. Time of Delivery (Contractor insert number of days): Delivery requirements are specified on individual Task Orders

10b. Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price list that have expedited delivery: As negotiated and mutually agreed upon in each Task Order

10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery: Please contact ARDX for more information

10d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to effect a faster delivery: Please contact ARDX for more information

11. F.O.B Point(s): Destination

12a. Ordering Address(es): Same as company address

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPAs), are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es): 1215 N. Military Highway, Suite 754, Norfolk, VA 23502

14. Warranty provision.: Contractor’s standard commercial warranty

15. Export Packing Charges (if applicable): N/A

16. Terms and conditions of rental, maintenance, and repair (if applicable): N/A

17. Terms and conditions of installation (if applicable): N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A

18b. Terms and conditions for any other services (if applicable): N/A

19. List of service and distribution points (if applicable): N/A

20. List of participating dealers (if applicable): N/A

21. Preventive maintenance (if applicable): N/A

22a. Special attributes such as environmental attributes, (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g.

contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov.

N/A

23. Unique Entity Identifier (UEI) Number: 80-1065306

24. Notification regarding registration in System for Award Management (SAM) database: ARDX is registered in SAM.

http://www.section508.gov/

Final Pricing: The rates shown below include the Industrial Funding Fee (IFF) of 0.75%.

SIN Labor Category Location Year 11 Year 12 Year 13 Year 14 Year 15

541611 Analyst I Both $89.91 $91.89 $93.91 $95.98 $98.09

541611 Analyst II Both $97.73 $99.88 $102.08 $104.32 $106.62

541611 Analyst III Both $115.99 $118.54 $121.15 $123.81 $126.54

541611 Analyst IV Both $139.75 $142.82 $145.97 $149.18 $152.46

541611 54151S

Business Analyst I Both $109.19 $111.59 $114.05 $116.56 $119.12

541611 54151S

Business Analyst II Both $126.70 $129.49 $132.34 $135.25 $138.22

541611 54151S

Business Analyst III Both $147.64 $150.89 $154.21 $157.60 $161.07

541611 Business Systems Analyst I Both $71.08 $72.64 $74.24 $75.88 $77.54

541611 Client Relationship Manager Both $142.63 $145.77 $148.97 $152.25 $155.60

541611 Communications Manager Both $111.55 $114.01 $116.51 $119.08 $121.70

541611 Consultant III Both $142.63 $145.77 $148.97 $152.25 $155.60

541611 Curriculum Developer I Both $70.73 $72.29 $73.88 $75.50 $77.17

541611 Curriculum Developer II Both $102.18 $104.43 $106.72 $109.07 $111.47

541611 Curriculum Developer III Both $111.35 $113.80 $116.30 $118.86 $121.47

541611 Curriculum Developer IV Both $175.52 $179.38 $183.33 $187.36 $191.48

541611 Customer Service Representative I Both $71.38 $72.95 $74.56 $76.20 $77.87

541611 Customer Service Representative II Both $79.31 $81.05 $82.84 $84.66 $86.52

541611 54151S

Data Analyst Both $78.61 $80.34 $82.11 $83.91 $85.76

541611 54151S

Data Analytics Consultant I Both $118.79 $121.40 $124.07 $126.80 $129.59

541611 54151S

Data Analytics Consultant II Both $139.75 $142.82 $145.97 $149.18 $152.46

541611 54151S

Database Administrator I Both $106.60 $108.95 $111.35 $113.80 $116.30

541611 54151S

Developer I Both $126.11 $128.88 $131.72 $134.62 $137.58

541611 54151S

Developer II Both $157.64 $161.11 $164.65 $168.27 $171.98

541611 54151S

Digital Training Specialist Both $106.50 $108.84 $111.24 $113.68 $116.19

541611 Evaluation Manager Both $124.44 $127.18 $129.97 $132.83 $135.76

541611 Evaluation Specialist Both $60.50 $61.83 $63.19 $64.58 $66.00

541611 Financial Analyst I Both $59.21 $60.52 $61.85 $63.21 $64.60

541611 Financial Analyst II Both $106.99 $109.35 $111.75 $114.21 $116.72

541611 Graphic Designer Both $66.23 $67.68 $69.17 $70.69 $72.25

541611 54151S

Health Informatics Analyst I Both $111.80 $114.26 $116.77 $119.34 $121.97

541611 54151S

Health Informatics Analyst II Both $125.77 $128.54 $131.36 $134.25 $137.21

541611 54151S

Health Informatics Analyst III Both $139.75 $142.82 $145.97 $149.18 $152.46

541611 54151S

Help Desk Specialist I Both $71.38 $72.95 $74.56 $76.20 $77.87

541611 54151S

Help Desk Specialist II Both $79.31 $81.05 $82.84 $84.66 $86.52

541611 54151S

Help Desk Specialist III Both $101.63 $103.87 $106.15 $108.49 $110.87

541611

Information Security Analyst I Both $93.81 $95.87 $97.98 $100.14 $102.34

541611 54151S

Information Security Analyst II Both $101.97 $104.21 $106.51 $108.85 $111.24

541611 54151S

Information Security Analyst III Both $121.24 $123.91 $126.63 $129.42 $132.27

541611 54151S

Information Security Analyst IV Both $142.63 $145.77 $148.97 $152.25 $155.60

541611 54151S

Inquiry and Reporting Analyst Both $79.31 $81.05 $82.84 $84.66 $86.52

541611 54151S

Inquiry and Reporting Analyst Lead Both $104.23 $106.52 $108.87 $111.26 $113.71

541611 54151S

Instructional Designer Both $116.01 $118.56 $121.17 $123.84 $126.56

541611 54151S

Instructional Designer - Senior Both $152.62 $155.98 $159.41 $162.92 $166.50

541611 54151S

IT Manager Both $136.48 $139.48 $142.55 $145.69 $148.89

541611 Legal Consultant I Both $115.99 $118.54 $121.15 $123.81 $126.54

541611 Legal Consultant II Both $129.97 $132.83 $135.75 $138.74 $141.79

541611 Legal Consultant III Both $139.75 $142.82 $145.97 $149.18 $152.46

541611 Manager I Both $91.68 $93.70 $95.76 $97.87 $100.02

541611 Manager II Both $108.98 $111.37 $113.82 $116.33 $118.89

541611 Manager III Both $129.20 $132.04 $134.95 $137.92 $140.95

541611 Marketing Specialist I Both $84.82 $86.68 $88.59 $90.54 $92.53

541611 Meeting Facilitator I Both $82.91 $84.74 $86.60 $88.51 $90.46

541611 Meeting Manager Both $106.26 $108.60 $110.98 $113.43 $115.92

541611 Operational Policy Consultant I Both $106.50 $108.84 $111.24 $113.68 $116.19

541611 Operational Policy Consultant II Both $131.87 $134.77 $137.74 $140.77 $143.86

541611 Operational Policy Consultant III Both $152.62 $155.98 $159.41 $162.92 $166.50

541611 Policy Analyst I Both $101.95 $104.19 $106.49 $108.83 $111.22

541611 Policy Analyst II Both $118.79 $121.40 $124.07 $126.80 $129.59

541611 Policy Analyst III Both $139.75 $142.82 $145.97 $149.18 $152.46

541611 54151S

Program Director Both $244.54 $249.92 $255.42 $261.04 $266.78

541611 54151S

Programmer I Both $100.75 $102.97 $105.23 $107.55 $109.91

541611 54151S

Programmer II Both $113.10 $115.59 $118.13 $120.73 $123.39

541611 54151S

Project Administrator Both $74.21 $75.84 $77.51 $79.21 $80.96

541611 54151S

Project Assistant I Both $47.38 $48.42 $49.49 $50.58 $51.69

541611 54151S

Project Coordinator I Both $77.03 $78.72 $80.46 $82.23 $84.04

541611 54151S

Project Director Both $177.68 $181.59 $185.59 $189.67 $193.84

541611 54151S

Project Director II Both $210.87 $215.51 $220.25 $225.10 $230.05

541611 54151S

Project Manager I Both $103.55 $105.83 $108.16 $110.53 $112.97

541611 54151S

Project Manager II Both $137.87 $140.90 $144.00 $147.17 $150.41

541611 54151S

Project Manager III Both $168.24 $171.94 $175.72 $179.59 $183.54

541611 54151S

Quality Assurance Manager Both $120.81 $123.47 $126.18 $128.96 $131.80

541611 Research Analyst I Both $69.35 $70.88 $72.44 $74.03 $75.66

541611 Research Analyst II Both $82.19 $84.00 $85.85 $87.73 $89.66

541611 Research Methods Consultant I Both $117.19 $119.77 $122.40 $125.10 $127.85

541611 Research Methods Consultant II Both $129.90 $132.76 $135.68 $138.66 $141.71

541611 Research Methods Consultant III Both $141.19 $144.30 $147.47 $150.72 $154.03

541611 54151S

Senior Consultant Both $179.14 $183.08 $187.11 $191.23 $195.43

541611 Senior Executive Both $307.09 $313.85 $320.75 $327.81 $335.02

541611 Senior Management Analyst Both $54.54 $55.74 $56.97 $58.22 $59.50

541611 Senior Management Analyst II Both $81.92 $83.73 $85.57 $87.45 $89.37

541611 54151S

Senior Manager Both $149.12 $152.40 $155.75 $159.18 $162.68

541611 54151S

Senior Systems Architect Both $259.32 $265.03 $270.86 $276.81 $282.90

541611 Subject Matter Expert Both $108.78 $111.17 $113.62 $116.12 $118.68

541611 54151S

Support Analyst I Both $77.71 $79.42 $81.17 $82.95 $84.78

541611 54151S

Support Analyst II Both $103.00 $105.27 $107.58 $109.95 $112.37

541611 54151S

System Administrator I Both $116.08 $118.63 $121.24 $123.91 $126.64

541611 54151S

System Administrator II Both $128.98 $131.82 $134.72 $137.68 $140.71

541611 54151S

Technical Writer II Both $74.55 $76.19 $77.87 $79.58 $81.33

541611 54151S

Technical Writer III Both $82.91 $84.74 $86.60 $88.51 $90.46

541611 54151S

Tester Both $97.73 $99.88 $102.08 $104.32 $106.62

541611 Trainer I Both $64.18 $65.59 $67.04 $68.51 $70.02

541611 Trainer II Both $78.59 $80.32 $82.09 $83.89 $85.74

541611

Web Designer I Both $98.41 $100.58 $102.79 $105.05 $107.36

Note:

1. Direct Costs other than ARDX or Subcontractor labor costs (e.g., travel, Other Direct costs) will be quoted and billed at actual allowable cost plus applicable indirect expenses pursuant to the Federal Acquisition Regulation.

DESCRIPTION OF LABOR CATEGORIES

LABOR CATEGORIES

MOBIS Labor Categories: Titles, Qualifications and Responsibilities

ARDX has provided detailed position descriptions for each labor category. Recognizing qualified candidates may not have the minimum education requirements, it is our accepted practice to substitute four (4) years of related experience for each level of education. Also, experience may be substituted for the minimal degree depending on the number of years and nature of experience. Two (2) years of general and specialized experience may be substituted for the next degree.

DESCRIPTION OF LABOR CATEGORIES

LABOR CATEGORIES

Labor Categories: Titles, Qualifications and Responsibilities

Analyst I

Minimum Education and Experience: Bachelor’s degree in Business, Computer Science, Engineering or related field preferred. Two (2) years of professional experience performing research and preparing reports, presentations, logs/trackers, and other documents.

Functional Responsibility: Perform tasks supporting clients requiring delivery of analysis and advice regarding the evaluation of the effectiveness and efficiency of small- to medium-scale programs and operations. Tasks may include conducting organization studies that specifically assess and analyze current organization states and management systems; performing gap analyses of differences between current and targeted states;

documenting and delivering findings and recommendations; and conducting surveys, focus groups, and other accepted techniques for data collection for the assessment and analysis of current organization states and management systems.

Analyst II

Minimum Education and Experience: Bachelor’s degree in Business, Computer Science, Engineering or related field preferred. Four (4) years of professional experience performing research and preparing reports, presentations, logs/trackers, and other documents.

Functional Responsibility: Perform tasks supporting clients requiring delivery of analysis and advice regarding the evaluation of the effectiveness and efficiency of large-scale programs and operations. Tasks may include conducting organization studies that specifically assess and analyze current organization states and management systems; performing gap analyses of differences between current and targeted states;

documenting and delivering findings and recommendations; and conducting surveys, focus groups, and other accepted techniques for data collection for the assessment and analysis of current organization states and management systems. Identify opportunities to improve processes or organizational changes regarding administrative support activities.

Analyst III related field preferred. Five (5) years of professional experience performing research and preparing reports, presentations, logs/trackers, and other documents.

Functional Responsibility: Perform tasks supporting clients requiring delivery of analysis and advice regarding the evaluation of the effectiveness and efficiency of large-scale programs and operations. Tasks may include conducting organization studies that specifically assess and analyze current organization states and management systems; performing gap analyses of differences between current and targeted states;

documenting and delivering findings and recommendations; and conducting surveys, focus groups, and other accepted techniques for data collection for the assessment and analysis of current organization states and management systems. Review operating practices and recommend new procedures. Develop solutions, alternative practices or organizational changes regarding administrative support activities.

Analyst IV related field preferred. Six (6) years of professional experience performing research and preparing reports, presentations, logs/trackers, and other documents.

Functional Responsibility: Leads tasks supporting clients requiring delivery of analysis and advice regarding the evaluation of the effectiveness and efficiency of large-scale programs and operations. Tasks may include conducting organization studies that specifically assess and analyze current organization states and management systems; performing gap analyses of differences between current and targeted states;

documenting and delivering findings and recommendations; and conducting surveys, focus groups, and other accepted techniques for data collection for the assessment and analysis of current organization states and management systems. Deliver analysis and advice for management regarding the evaluation of the effectiveness and efficiency of large-scale programs and operations. Conduct organizational studies that specifically assess and analyze current state of the organization and its management systems. Perform gap analyses of differences between current and targeted states. Document and deliver findings and recommendations.

Business Analyst I

Minimum Education and Experience: Bachelor’s degree in Business, Computer Science or related discipline.

Two (2) years of experience as Business Analyst working directly with system users and customers. Experience with requirements gathering, system documentation, creating specification for programmers, and system testing. Two (2) years of experience writing business requirement documentation, use cases and business process models (BPMs).

Functional Responsibility: Under general direction, analyzes and defines business processes, systems scope, and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Documents business and functional requirements. Provide support for analyzing, designing, and improving business processes, collaborating successfully with Subject Matter Experts in the design, development, testing, and deployment phases of projects.

Business Analyst II

Minimum Education and Experience: Bachelor’s degree in Business, Computer Science or related discipline.

Four (4) years of experience as Business Analyst working directly with system users and customers. Experience with requirements gathering, system documentation, creating specification for programmers, and system testing. Three (3) years of experience writing business requirement documentation, use cases and business process models (BPMs). Experience with change management and change control boards. Two (2) years of experience with relational databases, including writing moderately complex relational database SQL queries preferred.

Functional Responsibility: Under general direction, analyzes and defines business processes, systems scope, and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Documents business and functional requirements. Also responsible for analyzing, designing, and improving business processes, collaborating successfully with Subject Matter Experts in the design, development, testing, and deployment phases of projects.

Business Analyst III

Minimum Education and Experience: Bachelor’s degree in Business, Computer Science or related discipline.

Six (6) years of experience as Business Analyst working directly with system users and customers. Experience with requirements gathering, system documentation, creating specification for programmers, and system testing. Four (4) years of experience writing business requirement documentation, use cases and business process models (BPMs). Experience leading change management and change control boards. Four (4) years of experience with relational databases, including writing moderately complex relational database SQL queries preferred.

Functional Responsibility: Identify, elicit, document, support and translate requirements into client solutions.

Identify technical scope, definition of business requirements and the development of both process, and technical solutions to solve complex business needs. Assist with evaluating requirements, business processes, systems, and data to provide recommendations and deliverables to support both internal and external clients.

Business Systems Analyst I

Minimum Education and Experience: Bachelor’s degree in Computer Science, Business or related discipline.

Three (3) years of experience as Business Systems Analyst working directly with system users and customers.

Experience with requirements gathering, system documentation, creating specification for programmers, and system testing. Two (2) years of experience with relational databases, including writing moderately complex relational database SQL queries. Superior interpersonal skills and the ability to work well in a team environment consisting of differing skills and interests. Superior customer service skills; especially follow-up, tracking, and logging status and meeting due dates. Experience with a project management tool, MS Project preferred. Excellent written and verbal communication skills, as well as analytical, problem-solving, and customer interaction skills. Familiarity with software CMM Level 2 practices or ISO is preferred.

Functional Responsibility: Under general direction, analyzes and defines business processes, systems scope, and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Also responsible for analyzing, designing, and improving business processes, collaborating successfully with Subject Matter Experts in the design, development, testing, and deployment phases of projects.

Client Relationship Manager

Minimum Education and Experience: Bachelor’s degree in business, science or liberal arts or a related field.

Five (5) years demonstrated experience as a customer relationship manager. Exceptional written and presentation skills sufficient to communicate effectively with business stakeholders.

Functional Responsibility: Establish, maintain, and enhance the relationship between the company and external clients. Responsible for the education, establishment of Client Communication Plan and the output of customer engagements. Interact with many different members of the client's team to organize and execute plans that meet desired outcomes.

Communication Manager

Minimum Education and Experience: Bachelor’s degree in Marketing, Communications, Business or related discipline. Five (5) years of experience in creating, implementing and overseeing communication programs.

Functional Responsibility: Coordinate and manage the development and production of communications materials for the project. Manage and coordinate the work tasks and deliverables of the communications team. Write and edit project communication materials, such as brochures, job aids and meeting materials.

Oversee the production from draft to final distribution. Implements best practices for the communications team, applying a wide spectrum of disciplines for the planning, analysis, design, implementation and support of assigned tasks.

Consultant III

Minimum Education and Experience: Bachelor’s degree in a related field; Master’s Degree preferred. Nine

(9) years of progressive experience in the field of expertise required by an actual Statement of Work or Statement of Need. Demonstrated expertise in addressing the types of issues or challenges experienced by the customer. At least four (4) years of hands-on experience in the specific discipline of the field of expertise.

Knowledge and skills recognized in the professional community that the customer is able to qualify the individual as an expert in the field. Demonstrates superior oral and written communications skills.

Functional Responsibility: With direction from project leaders, lead teams to perform tasks, including collection of quantitative and qualitative data from public sources, experts, and other sources, perform as well as oversee analysis and assessment of qualitative and quantitative data, writing of methods, approaches, summaries, evaluations and results, research on relevant topics to support the services being provided, and presentations for the relevant set of services. Assist in organizing sub‐task approaches and schedules with direction from, and under the supervision of, project leaders.

Curriculum Developer I

Minimum Education and Experience: Bachelor’s degree in a relevant discipline and two (2) years of experience in field or related area.

Functional Responsibility: Develops training curriculum according to project specifications under the direction of a senior person. Develops content materials and ensures information accuracy, and adapting content into job aides, training materials, or reference documentation. Maintains a working knowledge of all areas of content expertise and capable of connecting content knowledge, linking training needs and styles to product delivery.

Curriculum Developer II

Minimum Education and Experience: Bachelor’s degree in a relevant discipline and five (5) years of experience in field or related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Functional Responsibility: Develops training curriculum according to project specifications. Develops content materials and ensures information accuracy, and adapting content into job aides, training materials, or reference documentation. Applies facilitation techniques, training, methodology development and evaluation across all phases of project. Maintains a working knowledge of all areas of content expertise and capable of connecting content knowledge, linking training needs and styles to product delivery. Performs other duties and tasks as assigned.

Curriculum Developer III

Minimum Education and Experience: Bachelor’s degree in a relevant discipline and seven (7) years of experience in field or related area. Has experience in developing content curriculum and materials, developing job aides, training materials, or reference documentation. Has knowledge of commonly-used concepts, practices, and procedures within the adult learning field.

Functional Responsibility: Researches and interpret complex policies, procedures and legislation to develop curriculum, training materials and job aids for the client’s operations and the end user. Reviews materials from junior curriculum developers to ensure information accuracy and provides content expertise, recommendations, and guidance on materials. Applies facilitation techniques, training, methodology development and evaluation across all phases of analysis, modernization, and improvement projects.

Maintains a working knowledge of all areas of content expertise and capability to connect content knowledge, linking training needs and styles to product delivery.

Curriculum Developer IV

Minimum Education and Experience: Master’s degree in a relevant discipline and five (5) years of experience in field or related area. Has background and experience in curriculum design, training and development, and education.

Functional Responsibility: Researches and interprets complex policies, procedures and legislation to develop curriculum, training materials, reference documentation and job aids for the client’s operations and the end user. Reviews materials from junior curriculum developers to ensure information accuracy and provides content expertise, recommendations, and guidance on materials. Manages cost, schedule, and quality of multiple projects. Meets with management personnel and federal client agency representatives. Formulates, recommends, and reviews strategic plans and deliverable items and ensures conformance with standards.

Maintains knowledge of all areas of content expertise and capability to connect content knowledge, linking training needs and styles to product delivery. May act as senior person or task lead.

Customer Service Representative I

Minimum Education and Experience: High school diploma; some college is preferred. Two (2) years of customer service or customer support experience.

Functional Responsibility: Address and resolve customer issues to achieve total customer satisfaction. Be the first point of contact to provide immediate and thoughtful support via email or phone-based communication.

Investigate, diagnose and troubleshoot customer reported issues providing reasonable workarounds where possible.

Customer Service Representative II

Minimum Education and Experience: Minimum Education and Experience: High school diploma; some college is preferred. Three (3) years of customer service or customer support experience.

Functional Responsibility: Address and resolve customer issues to achieve total customer satisfaction. Be the first point of contact to provide immediate and thoughtful support via email or phone-based communication.

Investigate, diagnose and troubleshoot customer reported issues providing reasonable workarounds where possible. Analyze trends in customer inquiries and recurring issues and present finding to management.

Data Analyst

Minimum Education and Experience: Bachelor’s degree in Mathematics, Statistics, Actuarial Science, Computer Science, Engineering, Operations Research, or a related field. One (1) year of data work experience; experience with Excel, SAS, SQL or Power BI for complex data analyses and evaluation analytics preferred.

Functional Responsibility: Apply tools and algorithms to identify trends and patterns in data. Communicate with stakeholders and conduct research to develop an understanding of relevant programs and requirements.

Identify and collect data from various sources, evaluate the data to ensure that they meet analytic needs, and prepare the data for analysis.

Data Analytics Consultant I

Minimum Education and Experience: Bachelor’s degree in Health Economics, Public Health or Health Policy, Healthcare Management, Statistics, or related technical discipline. Three (3) years of data work experience;

One (1) year of consulting experience preferred; Intermediate experience with Excel, SAS, SQL or Power BI for complex data analyses and evaluation analytics preferred

Functional Responsibility: Conceptualizes and creates performance metrics, analytics, dashboards, visualizations, and automated reports by transforming data into information for stakeholders and decision making. Collect, mine, manage, analyze, interpret, and create a visual representation of data and apply knowledge of data analysis, data integration, and data mining to ensure the accuracy and integrity of all published metrics and reports. Reviews and analyze training evaluation feedback, industry behaviors, and communications and provide sound interpretations and recommendations based on research.

Data Analytics Consultant II

Minimum Education and Experience: Bachelor’s degree in Health Economics, Public Health or Health Policy, Healthcare Management, Statistics, or related technical discipline. Four (4) years of data work experience;

Two (2) years of consulting experience preferred; Intermediate experience with Excel, SAS, SQL or Power BI for complex data analyses or evaluation analytics required

Functional Responsibility: Conceptualizes and creates performance metrics, analytics, dashboards, visualizations, and automated reports by transforming data into information for stakeholders and decision making. Assists in the identification and analysis of detailed requirements to reflect client needs. Translates detailed requirements into functional system designs. Collect, mine, manage, analyze, interpret, and create a visual representation of data and apply knowledge of data analysis, data integration, and data mining to ensure the accuracy and integrity of all published metrics and reports. Reviews and analyze training evaluation feedback, industry behaviors, and communications and provide sound interpretations and recommendations based on research.

Database Administrator I

Minimum Education and Experience: Bachelor’s degree in Computer Science or Mathematics or equivalent.

Four (4) years in setting and conducting detail and general data analyses in support of major database implementations. Has experience in data design and management procedures, including database conversion support and data modeling.

Functional Responsibility: Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of the company database. Implements data models and database designs, data access and table maintenance codes; resolves database performance issues, database capacity issues, replication, and other distributed data issues. Defines files organization, indexing methods, and security procedures for specific user requirements. Develops, implements, and maintains database backup recovery procedures and ensures that data integrity, security, and recoverability are built into the database management system applications. Relies on limited experience and judgment to plan and accomplish goals.

Developer I

Minimum Education and Experience: Bachelor’s degree in Computer Science or related discipline. Two (2) years of experience in the field. Experience with software engineering disciplines. Knowledge in use of development tools such as Java. One (1) year of experience in the design and development of software applications using multiple technologies including, but not limited to Java .NET, SQL, Web Services, JavaScript and XML languages.

Functional Responsibility: Determine the needs and develop the programming applications based on established requirements within the Federal domain. Assist with the development plan, the design, the development and the testing of the application. Execute development activities in compliance with Software Development Life Cycle (SDLC).

Developer II

Minimum Education and Experience: Bachelor’s degree in Computer Science or related discipline. Four (4) years of experience in the field. Familiarity with software engineering disciplines from requirements development to validation. Knowledge in use of development tools such as Java. Two (2) years of experience in the design and development of software applications using multiple technologies including, but not limited to Java .NET, SQL, Web Services, JavaScript and XML languages. Experience with relational databases, including writing moderately complex relational database SQL queries.

Functional Responsibility: Determine the needs and develop the programming applications based on established requirements within the Federal domain. Responsible for the creating the development plan, the design, the development and the testing of the application. Execute development activities in compliance with Software Development Life Cycle (SDLC).

Digital Training Specialist

Minimum Education and Experience: Bachelor’s Degree in Instructional Design, Instructional Technology, or related educational field. Three (3) years of experience in the field or related area; Knowledge and experience incorporating adult learning principles; knowledge of a variety of instructional development and design software and learning management platforms.

Functional Responsibility: Develop content outlines, storyboards, descriptions of visual components, text and audio narration and media elements for eLearning courses and other web-based training deliverables. Creates digital assessment vehicles to measure participant success in achieving learning goals and objectives. Develops projects that require design, development, and implementation of coordination support and instructional products for instructor-led, and online formats and work on designing training materials.

Evaluation Manager

Minimum Education and Experience: Bachelor’s degree in a related discipline. Master’s degree in a technical discipline preferred. 10 years of progressive experience in managing and overseeing evaluation and analysis projects and processes for medium to large scale projects. Has knowledge of qualitative and quantitative research techniques and data analysis procedures. Has command of Evaluation tools, e.g. SAS programs, etc.

Functional Responsibility: Designs large scale evaluation and analysis projects. Designs research methodology including but not limited to determining quantitative or qualitative approach to the study, sampling parameters, designs data collection techniques, designs data coding schemes, and determines appropriate data analysis procedures. Designs and test surveys and other methods of data collection.

Assesses reliability and validity of data analysis results. Monitors data collection and makes judgments about the quality of data through observation, interview, and review of documents. Monitors development and use of database. Writes reports containing descriptive and predictive statistics, qualitative content analysis, and evaluative content. Supervises evaluation specialists. Writes reports that interpret methods employed and findings to agency client. Performs other duties and tasks as assigned.

Evaluation Specialist

Minimum Education and Experience: Bachelor’s degree in a related discipline. Master’s degree in a technical discipline preferred. Five (5) years of experience in conducting evaluation and analysis. Maintains a working knowledge of qualitative and quantitative research techniques and data analysis procedures. Has knowledge of commonly-used concepts, practices, and procedures within field.

Functional Responsibility: Conducts quantitative and qualitative research tasks. Plans, organizes, and conducts evaluation and analysis in support of projects. Creates data analysis plans and data cleaning procedures. Works with other Evaluation Specialists to implement data collection and analysis plans. Collects, records, analyzes and evaluates data. Designs survey/data collection instruments. Develops SAS programs.

Ensures high quality of data by creating and utilizing a system to check and validate data. Conducts usability testing. Prepares reports and presents findings to Evaluation Manager and to Project Managers as necessary.

Performs other duties and tasks as assigned.

Financial Analyst I

Minimum Education and Experience: Requires a bachelor’s degree and two (2) years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Functional Responsibility: Compiles and analyzes financial information for the organization. Develops integrated revenue/expense analyses, projections, reports, and presentations. Creates and analyzes monthly, quarterly, and annual reports and ensures financial information has been recorded accurately. Identifies trends and developments in competitive environments and presents findings to senior management.

Performs financial forecasting and reconciliation of internal accounts. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Reports to a supervisor or manager.

Financial Analyst II

Minimum Education and Experience: Bachelor’s degree and five (5) years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Functional Responsibility: Compiles and analyzes financial information for the organization. Develops integrated revenue/expense analyses, projections, reports, and presentations. Creates and analyzes monthly, quarterly, and annual reports and ensures financial information has been recorded accurately. Identifies trends and developments in competitive environments and presents findings to senior management.

Performs financial forecasting and reconciliation of internal accounts. Relies on instructions and pre-established guidelines to perform the functions of the job. Works with limited supervision. Reports to a supervisor or manager.

Graphic Designer

Minimum Education and Experience: Bachelor’s degree in relevant discipline and two (2) years of experience in the field or in a related area.

Functional Responsibility: Prepare visual presentations by designing art and copy layouts by hand or using computer software. Prepare work to be accomplished by gathering information and materials. Plan and illustrate concepts by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts. Prepare finished copy and art. Familiar with standard concepts, practices, and procedures within the field. Relies on experience and judgment to plan and accomplish goals. Works under general supervision. A certain degree of creativity and latitude is required.

Health Informatics Analyst I

Minimum Education and Experience: Bachelor’s degree in Nursing, Healthcare Informatics, Healthcare Administration or related scientific, technical, or clinical discipline. Two (2) years of clinical and EHR technology experience; Understanding of clinical practices and federal and state healthcare regulations;

Experience with EHR (Electronic Health Records) and EMR (Electronic Medical records).

Functional Responsibility: Assess information and knowledge-based needs of healthcare professionals and patients; characterizes, evaluates, and refines clinical processes; develops, implements, and refines clinical decision support systems, and participates in the procurement, customization, development, implementation, management, evaluation, and continuous improvement of clinical information systems, such as EHRs and order-entry systems.

Health Informatics Analyst II

Minimum Education and Experience: Bachelor’s degree in Nursing, Healthcare Informatics, Healthcare Administration or related scientific, technical, or clinical discipline. Master’s degree preferred. Four (4) years of clinical and EHR technology experience; Understanding of clinical practices and federal and state healthcare regulations; Experience with EHR (Electronic Health Records) and EMR (Electronic Medical records).

Functional Responsibility: Assesses information and knowledge-based needs of healthcare professionals and patients; characterizes, evaluates, and refines clinical processes; develops, implements, and refines clinical decision support systems, and participates in the procurement, customization, development, implementation, management, evaluation, and continuous improvement of clinical information systems, such as EHRs and order-entry systems. Research and identify new approaches and solutions.

Health Informatics Analyst III

Minimum Education and Experience: Master’s degree in Nursing, Healthcare Informatics, Healthcare Administration or related scientific, technical, or clinical discipline. Six (6) years of clinical and EHR technology experience; In-depth understanding of clinical practices and federal and state healthcare regulations;

Extensive experience with EHR (Electronic Health Records) and EMR (Electronic Medical records). A minimum of two (2) years of experience training personnel in use of EHR/EMR systems.

Functional Responsibility: Assess information and knowledge-based needs of healthcare professionals and patients; characterizes, evaluates, and refines clinical processes; develops, implements, and refines clinical decision support systems, and leads or participates in the procurement, customization, development, implementation, management, evaluation, and continuous improvement of clinical information systems, such as EHRs and order-entry systems. Lead research and create new approaches and solutions. Train stakeholders in use of application.

Help Desk Specialist I

Minimum Education and Experience: High school diploma. Some college is preferred. One (1) year of experience with Tier I support for Service Desk and Desktop Support operations.

Functional Responsibility: Provide Tier I Service Desk and Desktop Support for end-users. Diagnose, troubleshoot and resolve hardware and software problems. Install and configure new hardware and software on desktops and peripherals such as printers, external drives and other related hardware.

Help Desk Specialist II

Minimum Education and Experience: High school diploma. Technical certification such as A+, Linux+, Network+, MCE, MCSA or similar certification or Associate’s degree preferred. Two (2) years of experience with Tier I & Tier II support for Service Desk and Desktop Support operations.

Functional Responsibility: Provide Tier II Service Desk and Desktop Support for end-users. Diagnose, troubleshoot and resolve hardware and software problems. Install and configure new hardware and software on desktops and peripherals such as printers, external drives and other related hardware. Resolve issues escalated from Tier I.

Help Desk Specialist III

Minimum Education and Experience: High school diploma. Technical certification such as A+, Linux+, Network+, MCE, MCSA or similar certification or Associate’s degree required. Four (4) years of experience with Tier I, Tier II and Tier III support for Service Desk and Desktop Support operations.

Functional Responsibility: Provide Tier III Service Desk and Desktop Support for end-users. Diagnose, troubleshoot and resolve hardware and software problems. Install and configure new hardware and software on desktops and peripherals such as printers, external drives and other related. Resolve issues escalated from Tier I and II.

Information Security Analyst I

Minimum Education and Experience: Bachelor’s Degree in Cyber Security, Information Technology, or related educational field or equivalent experience. One (1) year of relevant experience in computer or information systems design/development, programming, information/cyber/network security, vulnerability analysis, penetration testing, computer forensics, information assurance, and/or systems engineering. Network and system administration may account for some, but not all, of the experience.

Functional Responsibility: Perform assignments involving cyber security governance, policy, A&A / C&A activities, and process review/redesigns across the IT enterprise. Support analysis of cyber security related challenges at the system and organization levels, development of reports and recommendations resulting from said analysis, assisting in the implementation of security policies/requirements, and contributing in design of risk mitigation solutions.

Information Security Analyst II

Minimum Education and Experience: Bachelor’s degree in Computer Science or a related field or equivalent experience. IT related certification such as Security+ CE is preferred. Four (4) years of relevant experience in computer or information systems design/development, programming, information/cyber/network security, vulnerability analysis, penetration testing, computer forensics, information assurance, and/or systems engineering. Network and system administration may account for some, but not all, of the experience.

Functional Responsibility: Perform assignments involving cyber security governance, policy, A&A / C&A activities, and process review/redesigns across the IT enterprise. Complete analysis of cyber security related challenges at the system and organization levels, development of reports and recommendations resulting from said analysis, assisting in the implementation of security policies/requirements, and contributing in design of risk mitigation solutions.

Information Security Analyst III

Minimum Education and Experience: Bachelor’s degree in Computer Science or a related field or equivalent experience. IT related certification such as Security+ CE, CEH, CISSP, or CAP is preferred. Six (6) years of relevant experience in computer or information systems design/development, programming, information/cyber/network security, vulnerability analysis, penetration testing, computer forensics, information assurance, and/or systems engineering. Network and system administration may account for some, but not all, of the experience.

Functional Responsibility: Perform assignments involving cyber security governance, policy, A&A / C&A activities, and process review/redesigns across the IT enterprise. Complete analysis of cyber security related challenges at the system and organization levels, development of reports and recommendations resulting from said analysis, assisting in the implementation of security policies/requirements, and contributing in design of risk mitigation solutions. May lead tasks for cyber security teams.

Information Security Analyst IV

Minimum Education and Experience: Bachelor’s degree in Computer Science or a related field or equivalent experience, Master’s preferred. IT related certification such as Security+ CE, CEH, CISSP, or CAP is required.

Eight (8) years of relevant experience in computer or information systems design/development, programming, information/cyber/network security, vulnerability analysis, penetration testing, computer forensics, information assurance, and/or systems engineering. Network and system administration may account for some, but not all, of the experience.

Functional Responsibility: Perform assignments involving cyber security governance, policy, A&A / C&A activities, and process review/redesigns across the IT enterprise. Complete analysis of cyber security related challenges at the system and organization levels, development of reports and recommendations resulting from said analysis, assisting in the implementation of security policies/requirements, and contributing in design of risk mitigation solutions. Lead tasks for cyber security teams.