MAS - P & P Language Services Corp - GS10F0055Y

GENERAL SERVICES ADMINISTRATION

Federal Supply Service Authorized Federal Supply Schedule Price List

Multiple Award Schedule (MAS) Federal Supply Group: Professional Services

Contract Period: November 21, 2011 thru November 20, 2026 Pricelist current as of Modification #PS-0015, effective July 23, 2020

Certified 8(a), Small Disadvantaged Business (SDB)

On-line access to contract ordering information, terms, and condition, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!®, a menu driven database system.

The Internet address for GSA Advantage!® is: GSAAdvantage.gov.

For more information on ordering from Federal Suply Schedules go to the GSA Schedules page at GSA.gov

Prices Shown Herein are Net (discount deducted)

Table of Contents

Customer Information (Terms & Conditions) 3-4

Company Profile 5

Labor Category & Schedule Pricelist 6

Labor Category Description, Duties & Qualifications 7- 11

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SIN):

SIN 541930: Translation and Interpretation Services SIN OLM: Order-Level Materials

1b. LOWEST PRICE ITEM AND MODEL: Not applicable to Services

1c. HOURLY RATES: See Rates and Descriptions below

13. PAYMENT ADDRESS. P & P Language Services, Corp.

634 N. Date Street, Mesa, Arizona 85201 Attention: Accounts Receivable

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (if applicable): N/A

19. LIST OF SERVICE AND DISTRIBUTION POINTS (if applicable): N/A

20. LIST OF PARTICIPATING DEALERS (if applicable): N/A

21. PREVENTIVE MAINTENANCE (if applicable): N/A

22a. ENVIRONMENTAL ATTRIBUTES (E.G., RECYCLED CONTENT, ENERGY EFFICIENCY, AND/OR REDUCED POLLUTANTS): N/A

22b. IF APPLICABLE, INDICATE THAT SECTION 508 COMPLIANCE INFORMATION IS AVAILABLE ON ELECTRONIC AND INFORMATION TECHNOLOGY (EIT) SUPPLIES AND SERVICES AND SHOW WHERE FULL DETAILS CAN BE FOUND (E.G. CONTACTOR'S WEBSITE OR OTHER LOCATION.) THE EIT STANDARDS CAN BE FOUND AT: N/A

FINAL PRICING: Following are the rates awarded for language services which include the Industrial Funding Fees (IFF) of 0.75% IFF.

COMPANY PROFILE

P & P Language Services, Corp. provides comprehensive linguistic services to Municipal, State, and Federal clients. Since 1988 we are proud to extend the specialized knowledge and experience of our team of expert linguists to deliver what matters most to our government clients:

· Consistent Translations of Written and Audio Material from Expert Linguists

· Strict Document Editing and Review Protocols to Ensure Accuracy

· Discount Pricing and Cost Controls to serve our Government Clients

· Practices & Efficiencies to provide Best Customer Service and Satisfaction

· Quality Control Standards to meet our Clients Expectations

· Use of New Technologies for Optimal Work Flow and Production P & P Language Services, Corp., works with top language specialists who possess the sensitivity and understanding for the demands of the field to best serve our law enforcement clients, continuously tailoring and further specializing the role of the translator to meet all requirements. Our government clients include:

The Service Contract Labor Standards (SCLS) is applicable to this contract as it applies to the entire Multiple Award Schedule and all services provided. While no specific labor categories have been identified as being subject to Service Contract Labor Standards due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and / or when the contractor adds SCLS labor categories / employees to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

GSA PRICE LIST

AUDIO TRANSCRIPTION (voice to text in all audio file formats)

541930

ENGLISH AUDIO TRANSCRIPTION

English

$32.80/hour*

SPANISH TRANSLATION & TRANSCRIPTION

$34.76/hour*

KOREAN TRANSLATION & TRANSCRIPTION

$39.90/hour*

ARABIC TRANSLATION & TRANSCRIPTION

$46.90/hour*

VIETNAMESE TRANSLATION & TRANSCRIPTION

$46.85/hour*

MONITORING PERSONNEL

English/Spanish

$31.86/hour*

LABOR CATEGORY DESCRIPTIONS

Spanish, Arabic, Korean, Vietnamese Audio Transcription:

The translator will translate from a specified language audio CD and prepare a written English transcription. Using a 5 step process the translator will begin with an audio review for content, audio quality, quantity (volume), and level of language (accent /syntax / dialect and degree of difficulty) and write a client report analyzing the material, cost, and product delivery time frame as applicable. The translator will collaborate with a team to draft, edit, and proof the output, creating a specialized terminology glossary, researching language and localizing, using translation memory software where applicable to aid the drafting process. The translator will review the audio material with the written translation; scrutinizing the content, intent, meaning, best word choice, grammar, idiom and accuracy. Thirdly, the translator will proof the translation once again for accuracy, formatting, and a final read-through prior to hard page printing. Fourthly, the client will review and approve the document with the translator; the client may check for specialized language, unique applications, once approved by the client, then translator will prepare the finalized transcript for evidentiary submittal. Specified Languages: Spanish, Arabic, Korean, and Vietnamese

1 Year Minimum Experience in Spanish Translation 3 Years Minimum Experience in Arabic, Korean, or Vietnamese Translation Native Language Ability (Language Competency Testing in English and Target Language) Minimum High School Diploma or Equivalency

English Language Audio Transcription:

The English transcriber will prepare a written hard page and electronic formatted transcript from audio CD in English. As with the audio translations, the Transcriber uses the 5 step process beginning with a review of the audio for content, audio quality, quantity (volume), and level of language (accent / syntax / dialect and degree of difficulty). The Transcriber writes a client report which analyzes the material, cost, and product delivery time frame. The transcriber assembles the transcription team as necessary and collaborates to expedite the job and begins the drafting, editing, proofing, creating specialized terminology glossaries and researching language as necessary. The Transcriber must conduct a second review of the audio alongside the written transcript, scrutinizing the content, all unintelligible audio, grammar, spelling, voice ID, and accuracy. The Transcriber conducts a third proofing of the transcription for accuracy, formatting, and a final read-through prior to hard page printing. Fourth, the client review approves the document; the client may check for specialized language, unique applications, once approved by the client, then the final transcript is prepared.

1 Year Minimum Experience in Audio Transcription Minimum High School Diploma or Equivalency

(English Language Monitoring, Transcription) Analytical & Tactical Support Services – Monitoring Personnel English Language Monitoring, TIII/Translation/Transcription:

Tasks include electronic interception of communications, data gathering, documentation and classification, synthesis of information and the final evidentiary safeguarding of information. Monitors are responsible for making accurate split second coded language interpretation and immediately relaying that information to the appropriate policing agent. Monitors must also accurately transcribe the recorded spoken word into a written format (transcript) and must possess knowledge and experience in the equipment and software used to create onsite TIII transcriptions. Monitor/Transcribers must transcribe in English every word verbatim as close as possible to the audio recording of telephonic calls.

Minimum Education and Certification Level:

Native Language Level / Successful Computing Skills Test H.S. Diploma or Equivalency 3 Years Experience

English TIII Shift Supervisors:

Tasks include the above described monitoring, data gathering and transcription skills with the addition of overseeing that the requirements above are met for each shift by the team or teams on duty in fulfilling the assignment and progress. Shift Supervisors must assist with ensuring that pertinent information is immediately communicated to the client (i.e. Case Agent or Surveillance Coordinator.) Shift supervisors are tasked with reporting scheduling of assignments to the team. Shift supervisors must brief the incoming change of shift teams with information pertinent to the execution of their duties. Shift Supervisor continuously review and edit summaries and transcripts for accuracy, and they must review pertinent information and reports for accuracy throughout the duration of the project. Shift Supervisors must report immediately to the Site Supervisor any problems which they observe on their corresponding shift, it must be noted and/or documented in writing and the issue must be addressed and corrected under the authority of the Site Supervisor and communicated to the Project Manager.

Minimum Education and Certification Level:

Native Language Level / Successful Computing Skills Test H.S. Diploma or Equivalency 3 Years Experience

English TIII Site Supervisors:

Tasks include the ability to carry out the duties of English language monitor/transcriber with the overall duty of ensuring that the project carries full staffing and the proper assembly of teams for each shift on a 24 hour basis. The site supervisor may work alongside the Monitoring/Transcription team(s) and the Case Agent(s), and possesses a global and comprehensive knowledge of the case in order to assist with the preparation of daily reports and up through the ten day reporting period assisting the Case Agent with voice identification and summarization. The Site Supervisor communicates staffing requirements and ensures that the teams’ skills and work product meet the overall needs of the case to the Project Manager. Site Supervisors must keep a written log for quality control purposes of issues and/or problems which have developed during the case and how they were treated for remedy. The Site Supervisor communicates directly with the Project Manager all the information in the Quality Assurance Log and if necessary calls upon the Project Manager for immediate input and action on issues that are outside the scope of the Site Supervisor’s authority.

Minimum Education and Certification Level:

Native Language Level / Successful Testing in Language Proficiency H.S. Diploma or Equivalency, Bachelor’s Degree, Master’s Degree 3 Years Experience

English TIII Project Managers:

The English Language Project Managers possesses all the skills of the English Language Monitor/Transcriber and is primarily responsible for communicating with the hiring party (Case Agent’s) in setting up the logistical planning and staffing of the overall TIII project. The Project Manager is charged with ensuring that all unique requirements and needs are met, and assists in the long range planning for the successful execution and delivery of the work product. Project Managers may work alongside the English Language Monitor/Transcriber, the Shift Supervisor’s and the Site Supervisor’s in order to remain cognizant of the actual functioning of the case. Project Manager’s are charged with final conflict resolution, ensuring that quality control measures are in place and remain in place, and that any service enhancements recognized are placed immediately in order to assist in carrying out the case objective with clear and concise language, tactical and analytical support.

Minimum Education and Certification Level:

Native Language Level / Successful Testing in Language Proficiency H.S. Diploma or Equivalency, Bachelor’s Degree, Master’s Degree

Analytical & Tactical Support Services - Monitoring Personnel Languages: Spanish, Arabic, Korean, and Vietnamese Monitoring, TIII / Translation /Transcription:

Tasks include electronic interception of communications, data gathering, documentation and classification, synthesis of information and the final evidentiary safeguarding of information. Monitors are responsible for making accurate split second specified language interpretation and immediately relaying that information to the appropriate policing agent. Monitors must also accurately translate from specified into English and transcribe the recorded spoken word into a written format (transcript) and must possess knowledge and experience in the equipment and software used to create onsite TIII transcriptions. Must translate from specified into English every word verbatim as close as possible without losing meaning and context, and must translate idiom cautiously to best conserve meaning (i.e.: slang, colloquial, vernacular expressions).

Minimum Education and Certification Level:

Native Language Level / Successful Testing in Specified Language Proficiency H.S. Diploma or Equivalency 3 Years Experience

TIII Shift Supervisors:

Tasks include the above described specified language monitoring, translation and transcription skills with the addition of overseeing that the requirements above are met for each shift by the team or teams on duty in fulfilling the assignment and progress. Shift Supervisors must assist with ensuring that pertinent information is immediately communicated to the client (i.e. Case Agent or Surveillance Coordinator.) Shift supervisors are tasked with reporting scheduling of assignments to the team. Shift supervisors must brief the incoming change of shift teams with information pertinent to the execution of their duties. Shift Supervisor continuously review and editing translation summaries and transcripts, and review pertinent information and reports for accuracy throughout the duration of the project. Shift Supervisors must report immediately to the Site Supervisor any problems which they observe on their corresponding shift, it must be noted and/or documented in writing and the issue must be addressed and corrected under the authority of the Site Supervisor and communicated to the Project Manager.

Minimum Education and Certification Level:

Native Language Level / Successful Testing in Specified Language Proficiency H.S. Diploma or Equivalency

TIII Site Supervisors:

Tasks include the ability to carry out the duties of specified language monitor/translator/transcriber with the overall duty of ensuring that the project carries full staffing and the proper assembly of teams for each shift on a 24 hour basis. The site supervisor may work alongside the Monitoring/Translation/Transcription team(s) and the Case Agent(s), and possesses a global and comprehensive knowledge of the case in order to assist with the preparation of daily reports and up through the ten day reporting period assisting the Case Agent with voice identification and summarization. The Site Supervisor communicates staffing requirements and ensures that the teams’ skills and work product meet the overall needs of the case. Site Supervisors must keep a written log for quality control purposes of issues and/or problems which have developed during the case and how they were treated for remedy. The Site Supervisor communicates directly with the Project Manager all the information in the Quality Assurance Log and if necessary calls upon the Project Manager for immediate input and action on issues that are outside the scope of the Site Supervisor’s authority.

Minimum Education and Certification Level:

Native Language Level / Successful Testing in Specified Language Proficiency H.S. Diploma or Equivalency, Bachelor’s Degree, Master’s Degree 3 Years Experience

TIII Project Managers:

The specified Language Project Managers possess all the skills of the specified Language Monitor/Translator/Transcriber and is primarily responsible for communicating with the hiring party (Case Agent’s) in setting up the logistical planning and staffing of the TIII project. The Project Manager is charged with ensuring that all unique requirements and needs are met, and assist in the long range planning for the successful execution and delivery of the work product. Project Managers may work alongside the specified Language Monitor/Translator/Transcriber, The Shift Supervisor’s and the Site Supervisor’s in order to remain cognizant of the actual functioning of the case. Project Manager’s are charged with final conflict resolution, ensuring that quality control measures are in place and remain in place, and that any service enhancements recognized are instituted in order to assist in carrying out the case objective with clear and concise language, tactical and analytical support.

Minimum Education and Certification Level:

Native Language Level / Successful Testing in Language Proficiency H.S. Diploma or Equivalency, Bachelor’s Degree, Master’s Degree

THE PROCESS FOR TRANSCRIPTION & TRANSLATION

As material for translation is received the following procedures are employed. Direct communication with the client is established and maintained for clear understanding and transparency of the 5 Step process described below. First, documents and/or audio materials are received from the client and are reviewed for content, quality, quantity (volume), and level of language (accent / syntax / dialect / degree of difficulty). Second, the client is given a report providing the analyses of the material, the cost and delivery confirmation. A specialized translation team is assigned to the project to meet the specific needs of the job; they will collaborate, draft, edit, and proof the output. Third, the team prepares the first draft, creating glossaries of specialized terms, they research terminology and localize, and may use translation memory software and other such tools to aid in the translation drafting process. A second review of source material and translation output is carried out, this process scrutinizes the content, intent and meaning, the best word choice and flow, checking for grammar, idiom and accuracy. Before sending the document back to the client a third proofing and read-through is conducted to further ensure accuracy and formatting precision. The fourth step is the client review to ensure due diligence. The client reviews the documents for specialized language and particulars with regards to the case, identification of speakers, and may confer with their P & P Project Manager for clarification and/or questions. In the fifth step, upon client approval, the final transcript is prepared, making any final changes and editing, and noting with signatures and dates the editing and review process. The five step approach described above and further detailed in section (A) below, has the effect of preparing the evidence and documents as required by the government to meet the demands of trial and/or court presentation with a high rate of success for the government client.

(A) Tools, and processes used in work performance: Client many request that side by side transcripts are produced and the procedure below details the process for this style of transcription and translation format.

Fourth: Client Review and Approval of transcript: Case Agent, U/C Agent’s or client designated Foreign Language/English reviewer listens to the audio and reviews the transcript to ensure due diligence for the final preparation of the transcript. Corrections may be made to the hard page transcript or electronically by using the software’s editing tool. Agent’s sign and date the reviewed transcript and return it to P & P for the final preparation in order to be used in evidence at disclosure, hearings and court trials.

Fifth: Final Court Transcript is Prepared: In this fifth step, final clarification of any discrepancies found from the client’s review are tackled. P & P translators and final reviewers will call and verify information with the client reviewer if necessary to ensure a clear understanding of content and translation. The audio is re-listened to, the written foreign language transcript is reviewed, and finally the translation is corroborated. The client will receive final court transcript in both hard page and electronic copy for either PC or Mac systems in the format requested by the client: MS Office, PageMaker, QuarkXPress, InDesign, Acrobat PDF, HTML, with available typesetting and/or special formatting services.

(B) Compliance with any and all applicable laws, regulations, Executive Orders, OMB Circulars, professional standards, etc.: The translators of P & P Language Services are professionals with membership in the various professional associations and organizations. Translators and transcribers adhere to the confidentiality rules and sign a Non-Disclosure agreement where applicable before starting any case. Title III Monitor/Translators follow strict guidelines of the minimization regulations as presented by the client’s attorneys at the start of each assignment. All translators and transcribers engaged in Title III, high security assignments possess an active secret or top secret security clearance with DEA, DHS or FBI.

(C) Project Assignment and Delivery: Translators are selected upon careful analysis of the task requirements and their skills assessment to match the assignment with the translator(s) who best possesses the competency for the execution of the project. Upon selection, translators are briefed and provided with information necessary for a clear understanding of the case, the client’s expectations in the fulfillment of the order and the delivery schedule. Hours are adjusted following patterns of production for meeting the deadline requirements based on assessments and ratios of the translator’s performance. The time-line and schedule is set for the output of the draft, the editing of the translation, the proofing and the final delivery to the client.

COMPREHENSIVE LINGUISTIC ANALYTICAL SUPPORT SERVICES (CLASS)

Comprehensive Language Services to support local and national requirements in the missions of military, law enforcement, homeland and national security organizations among others. Services include but are not limited to: Collecting, translating/interpreting and delivering mission related data; performing data analysis; cultural consulting; role-playing; Title III monitoring and intercepts; interview support, preparing related reports and assessments; forensic processing; screening/gisting; related project/program management and control for linguist screening and recruitment; logistical coordination; site supervision and quality control of all related services.

(A) Detailed description --- Comprehensive Linguistic Analytical Support Services. P&P provides the following services: Monitors are briefed and informed on procedure and best practices (privileged information and minimization processes). Monitors collect telephonic voice intercepts using Voice Box, translating and transcribing into written document format from the source language to the target language. Monitors collect information from these communications and relay it to case agents and field surveillance verbally to assist in mission operations, providing written documentation and preserving critical data. Monitor/Analysts collect and classify information according to the level of pertinence and assist case agents with subsequent vital data analysis and research, voice comparison, voice recognition and identification, time lines and report preparation from information gathered, translated and transcribed from the recorded telephonic communications intercepts and consensual meeting recordings.

(B) TIII Translation/Transcription Process:

Quality Assurance:

Quality Control is handled through the continuous review of pertinent information, summaries, and transcripts for the duration of the TIII project. The Supervising Monitors/Analysts and Linguists are experienced and skilled linguistically and culturally to establish and relate the patterns and relationships between individuals, to decode cryptic language and colloquialisms, to identify pertinent information, to uncover and ensure accurate voice identification, and to advise on social customs and norms in support of law enforcement operations. The Supervising Monitors/Analysts ensure that records of all pertinent data are maintained with correct summarization and transcription. Additionally, the Supervising Monitors/Analysts coordinate daily with the Case Agent, ensuring the needs are met with clear and concise language support.

(C) Compliance with applicable laws, regulations, Executive Orders, OMB Circulars, professional standards, etc.: Linguists/Monitors/Analysts engaged in high security assignments possess an active secret or top secret security clearance with DEA, DHS or FBI. Court ordered wire-tap personnel strictly follow all minimization laws as presented by the prosecuting attorney at the start of the assignment. All monitors adhere to all confidentiality rules and sign a “Rules of Behavior” waiver at the inception of every case.

(D) Project Assignment and Delivery: Linguists/Monitors/Analysts contracted to work meet with all security guidelines, are briefed to have a clear understanding of the case, and are advised of the procedures to be followed. Assignments may initially be contracted for a thirty (30) day period, with possible extensions. The Supervising Monitors ensure that all pertinent data is gathered in order to satisfy the requirements of the court order, and coordinate with Client/Case Agents to ensure the delivery of all critical information on a consistent daily basis. The call summaries are edited, printed and catalogued. Statistical data is collected and compiled together with edited transcripts that are vital for the completion of the Case Agent’s ten-day reports. This is time sensitive work and requires that every procedural step is met for the continuation of the project. In high volume cases, the staffing is adjusted to meet the demands with quick response and action to deliver the services for the project.

(E) Company Experience and Qualifications: With 30 years in Comprehensive, Linguistic Support Services, P&P brings extensive experience in language translation, transcription, and critical data analysis in support of government intelligence operations.

P & P’s background in linguistic support of law enforcement and tactical field operations is bolstered by the expertise of knowledgeable linguists and translators for the delivery and servicing of Title III projects. Linguists are localized native speakers, sensitive to culture, geography, local language and its variances specific to the region. Linguists are proficient in the use of all wireroom equipment used in voice interception. Linguist are experienced and continualy trained in new developments for gathering data and analysis, summarizing high volume calls, and in transcript preparation. Supervising Monitors/Linguists are experienced in management of content and materials, ensuring that all final data is reviewed, edited and finalized to accurately support our customers.

Our linguists meet all security requirements, working to safeguard documents and privileged information with high regard in maintaining strict confidentiality. Linguists are expected to conduct themselves with a high code of ethics and render confidence in the work environment. Linguists are seasoned with longstanding experience in working with law enforcement, possessing a clear understanding of the requirements to successfully bring projects to a close.

P & P Language Services, Corp – GS-10-F0055Y Page 6 of 13 Last Updated on 11-02-2021 image1.jpeg