SOW_for_TSA_Bentonville_Custodial.pdf

Scope of Work

TSA Bentonville Custodial Services AR1266ZZ, One Airport Blvd., Bentonville, AR 72712

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, supervision, labor, materials, supplies, tools and equipment and shall plan, schedule, coordinate and assure effective performance of all custodial services described herein. The Contractor shall coordinate with the tenant agency to provide services seven days a week.The Contractor shall provide all services in accordance with the requirements of this specification at the location listed below:

TSA Bentonville One Airport Blvd.

Bentonville, AR 72712

2. ADDITIONAL CUSTODIAL SERVICES: At the request of the Contracting Officer’s Representative, the contractor shall furnish custodial services (labor, equipment, supplies, and materials) in addition to those required herein. The additional services shall be requested 24 hours in advance, except for emergencies. Payment for such additional services shall be on a man-hour basis calculated as follows:

When wage determination by Department of Labor is made a part of contract:

Applicable minimum hourly wage, inclusive of hourly health and welfare benefits, for the class of service employee required as established by applicable Department of Labor wage determination x 150%.

When no wage determination by the Department of Labor is made a part of contract:

Federal minimum wage established by Section 6(a)(1) of the Fair Labor Standards Act of 1938, as amended (29 U.S.C.A. Sec. 206(a)(1) x 150%.

Payment for portions of an hour shall be prorated.

Orders for additional service may be placed orally by an authorized GSA representative. The GSA representative will describe the service to be provided and will establish, excluding emergencies (using Government standards), the maximum number of man-hours for which the contractor will be compensated. Individual orders shall not exceed $2,500.

This additional services provision is intended for use to satisfy the Government's short-term needs for service. Should a continuing need for additional service arise, a contract modification will be negotiated.

3. QUALITY CONTROL (QC) PROGRAM

A. The Contractor shall establish a complete Quality Control Program (QCP)to assure that the requirements of the contract are provided as specified. The QCP shall be a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable and/or the Government inspectors point out the deficiencies. This QCP is of paramount importance. The program shall include, but not be limited to the following:

(1) An inspection system that is tailored to the specific building(s) covered under the terms of the contract and which covers all services contained in the contract specifications. The Contractor will devise a checklist for use during the regularly scheduled and unscheduled QCP inspections. The checklist used must be signed and dated by the inspector at the time that the inspection is completed.

(2) A system to ensure that the Contractor's employees are notified of deficiencies found in their areas of responsibility; that the noted deficiencies are corrected (if possible); and that these employees are counseled/retrained as necessary to ensure that deficiencies do not recur.

(3) The Contractor will maintain a file of all inspections conducted by the Contractor or his/her employees, including the corrective actions taken. This documentation shall be made available to the Government during the term of the contract. A copy of these inspection reports shall be submitted to the COR or his/her representative by COB of the Monday of the following week. The COR may compare inspections performed by the Contractor's inspectors against the actual conditions which exist at that point in time.

B. Quality Control Inspections: The performance of Quality Control Inspections in accordance with the approved Quality Control Program is an essential part of this contract. The Government will actively enforce all aspects of the approved Plan. All inspections conducted by the contractor shall be documented in writing and submitted to the COR.

4. QUALITY ASSURANCE PLAN.

A. The procedures established in this plan will ensure that occupant agency and GSA receive the services specified in this contract. In order to have an effective contract administration program, all Government and contract employees involved in contract administration must work as a team. Close coordination and active cooperation on a daily basis between the contractor and those representing the CO are necessary to obtain a clean, well-maintained facility which minimizes environmental impact.

B. Unsatisfactory work must be corrected by the contractor as soon as the deficiency is identified.

Unsatisfactory work is undesirable; therefore, if the contractor’s performance remains less than satisfactory and fails to adhere to the contract specifications, the Government will take steps to remedy the performance, have the work performed by other means and charge the contractor (including administrative costs), or terminate the contract.

C. During the life of the contract, the quality and timeliness of the contractor’s performance will be documented by GSA. Excessive complaints or continued non-compliance with contract requirements may result in the Government seeking to cancel the contract. The COR may use any or all of this information in evaluating the contractor’s performance.

Random inspections may be performed and documented by GSA. Quality of performance will be based on contractor’s conformance with all contract requirements.

(1) GSA may compare the contractor’s quality control inspections against the actual conditions which exist at that point in time.

(2) GSA may use minutes of meetings and customer surveys and records to assess effectiveness of the contractor’s performance.

D. GSA will make tours and inspection through the building and other areas covered by this contract to ascertain that services are being performed in accordance with contract requirements. The contractor will be informed of unsatisfactory performance. These inspections will be performed periodically.

E. Government inspections shall be performed by or under the direction or supervision of Government personnel. The COR or his representative will be performing the quality assurance inspections for this contract.

F. Government custodial inspections may be documented on a GSA Form 1181-A, Contract Cleaning Inspection Report, or equivalent.

5. SUPPLIES: The contractor shall furnish all labor, supervision, supplies, materials, equipment, and employee training necessary for the performance of the work of this contract unless otherwise specified herein. GSA, PBS requires all building operations contractors to use green cleaning products and processes (i.e., products containing recycled content, environmentally preferable products and services, bio-based products, and products and services that minimize the use of energy, water, and other resources) in accordance with FAR 52.223-4 and FAR 52.223-9. “Environmentally preferable” products and services as defined in Executive Order 13101, Greening the Government through Waste Prevention, Recycling and Federal Acquisition, http://www.epa.gov/oppt/epp/pubs/13101.pdf shall be utilized in the performance of the work under this contract. As such, all materials, supplies, procedures, and equipment shall be selected and used in a manner that reduces chemical exposures of workers, building occupants, and visitors, and that reduces the impact on the environment as compared to other products and services used for the same purpose.

6. SAFETY HEALTH ALERT: The contractor must comply with the applicable Occupational Safety and Health Administration (OSHA) Standards specified under 29 CFR part 1910 and other Federal, State, and local regulations for the purpose of providing safety precautions to all of his employees who are subject to occupational exposure to potentially infectious blood, body fluids and/or materials as a result of the custodial work performed under this contract.

7. TERM OF CONTRACT. The period of performance for this contract shall be 6 months from date of award with one option for an additional 6 months. Additionally, if award is made during a month, the 6 month period will begin on the 1st of the following month. The period from award to the first of the month shall be daily prorated based on a 30 day month.

8. OPTION TO EXTEND SERVICES UNDER THE CONTRACT. In accordance with FAR 52.217-8, Option to Extend Services (Nov 1999) The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months.

The Contracting Officer may exercise the option by written notice to the Contractor within 15 days.

9. PAYMENT (General). The GSA Finance Division (7BCP), P.O. Box 17181, Fort Worth, TX 76102- 0181, is responsible for payments under this contract.

Payment for any service rendered will be due in accordance with the Prompt Payment clause in Section I.

In the event the contract begins or ends prior to the last day of month, payments will be prorated based on the number of workdays in the respective month.

10. CUSTODIANS: The custodians employed by the Contractor shall be capable employees, trained and qualified in custodial type work.

11. EMPLOYEE CONDUCT - The Contractor shall:

A. Ensure that his employees are knowledgeable about, and comply with, the "Rules and Regulations Governing Public Buildings and Grounds", which are posted at the building(s) covered by this contract.

B. Maintain standards of competency, conduct, appearance, and integrity in his employees which are satisfactory to the COR.

C. Take appropriate disciplinary action with respect to his employees.

D. Ensure that his employees do not enter Government offices or use Government telephones, except as any of these actions may be authorized by the COR.

E. Relieve an employee of all duties and responsibilities related to this contract if either the CO or the COR deem that person to be:

(1) Unqualified or unfit to perform his/her assigned duties.

(2) Careless or incompetent.

(3) Unsuitable or otherwise objectionable, or whose continuing employment on the work is contrary to the public interest or inconsistent with requirements for national security.

12. RECORDING PRESENCE

A. All contract employees must sign in and out at the beginning and end of their shifts on a log established at each building for contract administration purposes.

B. GSA Form 139, Record of Time of Arrival and Departure from Building, shall be used as the sign-in/sign-out log. A copy of this log shall be kept at a location designated by the COR, who shall also furnish blank copies as needed.

C. The Contractor shall forward the 139 log along with any other submittals to the COR.

13. SECURITY CLEARANCE REQUIREMENTS (NON-CLASSIFIED CONTRACT)

A. The Government shall have and exercise full and complete control over granting, denying, withholding or terminating clearances for contract employees. The Government may, as it deems appropriate, authorize and grant temporary clearances to employees of the Contractor.

However, granting a temporary clearance to any such employee shall not be considered as assurance that full clearance will follow as a result or condition thereof. Granting either temporary or full clearance shall in no way prevent, preclude or bar the withdrawal or termination of any such clearance by the Government.

B. Unless otherwise specified, the Contractor shall comply with all security requirements for clearance under the HSPD-12 security regulations.

14. CANCELLATION CLAUSE. Either party may cancel this contract with 30 days written notice to the other party at no cost to either party.

NOTE: A cancellation by either party under this provision shall not be construed as invoking the rights and remedies permitted or allowed under FAR Clause 52.212-4, Paragraphs (l) or (m).

15. CLEANING WORK QUALITY REQUIREMENTS

A. SURFACE CLEANING All surfaces, sinks, water fountains, and dispensers shall be clean, with no discoloration, rust, dust, spots, streaks, stains, mildew, cobwebs, foreign debris, soil substances, mold, encrustation, or excess moisture. Mirrors and stainless steel surfaces shall be bright and shall not be cloudy. Supply paper towels where dispensers are provided. Wood surfaces shall have a uniform luster.

B. GLASS SURFACES CLEANING Glass and adjacent surfaces shall be clean and free of dirt, dust, streaks, watermarks, spots, and grime and shall not be cloudy.

C. FLOOR CLEANING Bare floors shall be free of spills, dirt, dust, trash, water, gum, grease, tar, and foreign debris, and present an overall appearance of cleanliness. Carpeted floors shall be free of spills, dust, dirt, crusted material, spots, smears, and stains. Doors, baseboards, walls, and other surfaces shall be free of residue and marks from cleaning equipment.

D. SOLID WASTE COLLECTION All solid waste shall be collected and removed from the facility.

E. CLEANING WASTE RECEPTACLES Exterior and interior surfaces of receptacles shall be free of dirt, dust, streaks, and spots. Stainless steel surfaces shall be bright. There shall be no unpleasant odors upon completion of the cleaning task. Plastic liners shall not be torn or contain residue.

F. BARE FLOOR MAINTENANCE Bare floors shall be slip resistant, free of streaks, marks, cloudy film, skipped areas, and buildup, and present an overall appearance of cleanliness. Bare floors shall have a uniform luster. Doors, baseboards, walls, and other surfaces shall be free of residue and marks from cleaning equipment. The Contractor will be responsible for removing the furniture and returning the furniture to its original location. UNDER NO CIRCUMSTANCES SHALL DRY

STRIPPING METHODS BE USED.