MAS - Ohm Systems Inc. - GS07F9171S

Ohm Systems, Inc.

GS-07F-9171S

GENERAL SERVICES ADMINISTRATION

FEDERAL ACQUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE FSS PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! Is http://www.gsaadvantage.gov

SCHEDULE TITLE: MAS – Multiple Award Schedule

Contract No.: GS-07F-9171S

Contract Period: 10/15/2020 – 10/14/2025

Pricelist current as of Modification#: PO-0049 Effective Date: May 12, 2023

For more information on ordering from the Federal Supply Schedule for Temporary, Administrative and Professional Staffing Services click on the Ordering Procedures button at http://www.gsa.gov/tempservices

CONTRACTOR: Ohm Systems, Inc.

955 Horsham Road, Suite 205 Horsham, PA 19044

Tel: (215) 309-6233 Fax: (215) 675-2767 E-Mail: ppatel@ohmsysinc.com Web Site: www.ohmsysinc.com

CONTRACTOR’S ADMINISTRATION SOURCE: Mr. Praful Patel

BUSINESS SIZE: Small Disadvantaged http://www.gsaadvantage.gov/ http://www.gsa.gov/tempservices mailto:ppatel@ohmsysinc.com http://www.ohmsysinc.com/

CUSTOMER INFORMATION:

1. a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN DESCRIPTION

561320SBSA Temporary Staffing (SBSA)

b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN: N/A

c. HOURLY RATES AND DESCRIPTION OF ALL CORRESPONDING COMMERCIAL JOB TITLES, EXPERIENCE, and FUNCTIONAL RESPONSIBILITY AND EDUCATION: All hourly rates shown are firm fixed price. See the following price list for hourly rates by location and labor category. See the Job Descriptions provided after the pricing information. See Page 4.

2. MAXIMUM ORDER*: $250,000 per SIN

*If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100 unless the contractor agrees to accept a smaller order amount.

4. GEOGRAPHIC COVERAGE: Preponderance of Work Location: Oakland, CA

Service in an area with lower SCA rates, resulting in lower wages being paid, will have the bill rates for that task order discounted accordingly from the approved pricing spreadsheet (baseline). Ohm Systems, Inc. shall never offer bill rates to any customer that have been deemed higher than those included on the approved pricing spreadsheet prior to the request (and subsequent receipt or award) of a modification for the area with the higher pricing.

5. POINT(S) OF PRODUCTION: N/A

6. DISCOUNT FROM LIST PRICES: N/A

7. QUANTITY DISCOUNT(S): 0.025% on Task Orders over $100,000

8. PROMPT PAYMENT TERMS: 0.025% 15 days; Net 30. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. FOREIGN ITEMS: None

10. a. TIME OF DELIVERY: N/A

b. EXPEDITED DELIVERY: N/A

c. OVERNIGHT AND 2-DAY DELIVERY: N/A

d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery.

Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

11. FOB POINT: N/A

12a. ORDERING ADDRESS: Same as contractor address. Customer should contact contractor for additional addresses.

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. PAYMENT ADDRESS: Same as contractor address.

14. WARRANTY PROVISION: Standard Commercial Warranty. Customer should contact contractor for a copy of the warranty.

15. EXPORT PACKING CHARGES: Not applicable

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): N/A

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS

FROM LIST PRICES (IF AVAILABLE): N/A

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. Section 508 Compliance for ICT: N/A

23. UEI Number: VANKS1JYEHQ5

24. NOTIFICATION REGARDING REGISTRATION IN The System for Award Management (SAM) DATABASE:

Contractor has an Active Registration in the SAM database.

Pricing is provided based on the Oakland, CA area current wage determination and current OPM salary table. Pricing for other locations will be determined based on the wage determination and/or OPM salary table in effect for that location.

Preponderance of Work Location: Oakland, CA

Wage Determination No.:2015-5623 Revision No.: 19

Date of Revision: 07/21/2022, State: CA Area: California Counties of Alameda, Contra Costa

Labor Categories Rate/Hr.

SIN 561320SBSA Administrative Support and Clerical Occupations Accounting Clerk I $33.07 Accounting Clerk II $36.55 Accounting Clerk III $40.37 Administrative Assistant $54.76 Court Reporter $57.18 Customer Service Representative I $29.52 Customer Service Representative II $32.62 Customer Service Representative III $35.18 Data Entry Operator I $30.62 Data Entry Operator II $33.00 General Clerk I $28.96 General Clerk II $34.60 General Clerk III $36.97 Order Clerk I $30.65 Order Clerk II $33.03 PC Technician $41.64 Personnel Assistant (Employment) I $34.98 Personnel Assistant (Employment) II $36.79 Personnel Assistant (Employment) III $42.50 Production Control Clerk $47.66 Rental Clerk $32.94 Secretary I $40.09 Secretary II $44.29 Secretary III $48.86 Service Order Dispatcher $41.83 Supply Technician $54.76 Switchboard Operator/Receptionist $31.00 Travel Clerk I $28.24 Travel Clerk II $31.21 Travel Clerk III $34.56 Word Processor I $36.47

Word Processor II $40.39 Word Processor III $44.65

SIN 561320SBSA Automatic Data Processing Occupations Computer Operator I $34.98 Computer Operator II $38.65 Computer Operator III $42.50 Computer Operator IV $46.70 Computer Operator V $51.25 Computer Programmer I $47.00 Computer Programmer II $47.00 Computer Programmer III $47.00 Computer Programmer IV $47.00 Computer Systems Analyst I $47.00 Computer Systems Analyst II $47.00 Computer Systems Analyst III $47.00 Peripheral Equipment Operator $34.98 Personal Computer Support Technician $46.70

System Support Specialist $61.98

SIN 561320SBSA Technical and Professional Occupations Procurement Assistant I $38.65 Procurement Assistant II $44.34 Contract Specialist I $40.15 Contract Specialist II $48.79 Contract Specialist III $57.71 Contract Specialist IV $67.02 Contract Specialist V $77.43 Subject Matter Expert I $90.78 Subject Matter Expert II $109.41 Subject Matter Expert III $133.08 Technical Writer I $44.34 Technical Writer II $53.77 Technical Writer III $63.42 Paralegal/Legal Assistant I $40.70 Paralegal/Legal Assistant II $49.31 Paralegal/Legal Assistant III $59.34 Paralegal/Legal Assistant IV $70.77 Public Affair Specialist $79.84 Auditor $69.09 Civil Right Investigator $51.26

Financial Analyst $92.38 Paralegal Specialist $53.24 SharePoint Developer $58.17 Administrative Support Specialist $59.15

Service Contract Labor (SCLS) Matrix

SCLS Eligible Category**

SCLS Equivalent Code

WD Number

Accounting Clerk I 01011 – Accounting Clerk I 2015-5623

Accounting Clerk II 01012 - Accounting Clerk II 2015.5623

Accounting Clerk III 01013 - Accounting Clerk III 2015-5623 Administrative Assistant 01020 - Administrative Assistant 2015-5623 Administrative Support

01020 – Administrative Assistant 2015-5623

Administrative Support Specialist 01020 - Administrative Assistant 2015-5623 Court Reporter 01035 - Court Reporter 2015-5623 Customer Service Representative I 01041 - Customer Service Representative I 2015-5623 Customer Service Representative II 01042 - Customer Service Representative II 2015-5623 Customer Service Representative III 01043 - Customer Service Representative III 2015-5623

Data Entry Operator I 01051 - Data Entry Operator I 2015-5623 Data Entry Operator II 01052 - Data Entry Operator II 2015-5623 General Clerk I 01111 - General Clerk I 2015-5623 General Clerk II 01112 - General Clerk II 2015-5623 General Clerk III 01113 - General Clerk III 20145-5623 Order Clerk I 01191 - Order Clerk I 2015-5623 Order Clerk II 01192 - Order Clerk II 2015-5623 Personnel Assistant (Employment) I 01261 - Personnel Assistant (Employment) I 2015-5623 Personnel Assistant (Employment) II 01262 - Personnel Assistant (Employment) II 2015-5623 Personnel Assistant (Employment) III

01263 - Personnel Assistant (Employment) III 2015-5623

Production Control Clerk 01270 - Production Control Clerk 2015-5623 Rental Clerk 01290 - Rental Clerk 2015-5623 Secretary I 01311 - Secretary I 2015-5623 Secretary II 01312 - Secretary II 2015-5623 Secretary III 01313 - Secretary III 2015-5623 Service Order Dispatcher 01320 - Service Order Dispatcher 2015-5623 Supply Technician 01410 - Supply Technician 2015-5623 Switchboard Operator/Receptionist 01460 - Switchboard Operator/Receptionist 2015-5623 Travel Clerk I 01531 - Travel Clerk I 2015-5623 Travel Clerk II 01532 - Travel Clerk II 2015-5623 Travel Clerk III 01533 - Travel Clerk III 2015-5623 Word Processor I 01611 - Word Processor I 2015-5623 Word Processor II 01612 - Word Processor II 2015-5623 Word Processor III 01613 - Word Processor III 2015-5623 Computer Operator I 14041 - Computer Operator I 2015-5623 Computer Operator II 14042 - Computer Operator II 2015-5623 Computer Operator III 14043 - Computer Operator III 2015-5623 Computer Operator IV 14044 - Computer Operator IV 2015-5623 Computer Operator V 14045 - Computer Operator V 2015-5623 Computer Programmer I 14071 - Computer Programmer I 2015-5623 Computer Programmer II 14072 - Computer Programmer II 2015-5623 Computer Programmer III 14073 - Computer Programmer III 2015-5623 Computer Programmer IV 14074 - Computer Programmer IV 2015-5623

Computer Systems Analyst I 14101 - Computer Systems Analyst I 2015-5623 Computer Systems Analyst II 14102 - Computer Systems Analyst II 2015-5623 Computer Systems Analyst III 14103 - Computer Systems Analyst III 2015-5623 Peripheral Equipment Operator 14150 - Peripheral Equipment Operator 2015-5623 Personal Computer Support Technician 14160 - Personal Computer Support Technician 2015-5623 System Support Specialist 14170 - System Support Specialist 2015-5623 Technical Writer I 30461 - Technical Writer I 2015-5623 Technical Writer II 30462 - Technical Writer II 2015-5623 Technical Writer III 30463 - Technical Writer III 2015-5623 Paralegal/Legal Assistant I 30361 - Paralegal/Legal Assistant I 2015-5623 Paralegal/Legal Assistant II 30362 - Paralegal/Legal Assistant II 2015-5623 Paralegal/Legal Assistant III 30363 - Paralegal/Legal Assistant III 2015-5623

Job Descriptions

Accounting Clerk I

This position is responsible for performing one or more routine accounting clerical operations such as: examining, verifying, and correcting various accounting documents to ensure completeness and accuracy of data in accordance to accounting procedures. Specific tasks/duties are assigned under adequate supervision.

Entry-level reconciliation and posting will be assigned under detailed guidance. In most instances, an employee in this position will rely on the supervisors’ instructions. Completed work will be reviewed for accuracy and compliance with procedures.

Accounting Clerk II

This position uses knowledge of double entry bookkeeping in performing one or more of the following: posting actions to journals, identifying subsidiary accounts affected, making debit and credit entries, and assigning proper codes.

• The Accounting Clerk II may review computer printouts against manually maintained journals, detect and correct erroneous postings, and prepare documents to adjust accounting classifications and other data, or review lists of transactions rejected by an automated system. In this instance, the Accounting Clerk II will determine reasons for rejections, and prepare necessary correcting material.

• On routine assignments, an employee will select and apply established procedures and techniques. Detailed instructions are provided for difficult or unusual assignments. Completed work and methods used, are reviewed for technical accuracy.

Accounting Clerk III

The Accounting Clerk III maintains journals or subsidiary ledgers of an accounting system and balances and reconciles accounts. Typical duties include one or both of the following:

• Reviewing invoices and statements verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit determining accounts involved. The review will include coding transactions, and processing material through data processing for application in the accounting system;

• Analysis and reconciliation of computer printouts with operating unit reports (contacting units, researching causes of discrepancies, and taking action to ensure that accounts balance). Supervisor provides suggestions for handling unusual or non-recurring transactions. Conformance with requirements and technical soundness of completed work are reviewed by the supervisor or are controlled by mechanisms built into the accounting processes.

Administrative Assistant

This is structured administrative support work of average difficulty and complexity. Work requires the operation of personal computers, Teletype Devices for the Deaf, communications systems and other office equipment; may require communication with the public.

• Screens callers and visitors; provides information or makes referrals, assists visitors completing forms and applications; provides information on services and functions schedules and places conference calls

• Handles emergency or trouble reports for communication systems.

• Maintains calendars, schedules, and makes travel arrangements.

• Answers routine inquiries requiring minor interpretations of policies, procedures, rules and regulations.

• Obtains information from incoming patients or other responsible individuals; informs patients of hospital regulations, policies and procedures; explains rates, charges, services, discounts and billing; notifies particular hospital division to expect patient and arranges for escort of patient. Collects, sorts, opens, and distributes mail.

• Operates electronic mailing systems to process building and interoffice mail, and all classes of federal mail.

Maintains a record, filing, or registration system(s).

• Processes invoices, vouchers, payrolls, personnel transactions and other records; receives, records, tabulates, reconciles and reports cash receipts; distributes receipts to proper funds following established routines;

prepares checks and cash for deposit.

• Maintains billing and posts charges and credits to accounts, prepares reports.

• Enters and manipulates data and information by creating simple word processing templates, form letters, database tables, and spreadsheets. May maintain web pages.

• Operates office equipment and personal computers.

• Enters data in a high production environment. Prepares and enters data or information from source documents, rough draft, copy or general instructions into routine and technical materials including forms, statistical reports and correspondence.

• Proofreads for proper coding, classification, mathematical accuracy and compliance with procedures. Takes minutes at meetings. Trains, guides and assists in the use of equipment or in completion of assignments.

• Maintains an adequate level of office supplies.

Court Reporter

• Records examination, testimony, judicial opinions, judge's charge to jury, judgment or sentence of court, or other proceedings in court of law by manual or machine shorthand.

• Reads portions of transcript during trial on judge's request and asks speakers to clarify inaudible statements.

Transcribes recorded material, using typewriter, or dictates material into recording machine.

Customer Service Representative I

This position receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.

Customer Service Representative II

This position is responsible for performing duties detailed in CSR I job description. In addition, CSR II is responsible for responding to escalated and more complex inquiries on a broader scope of topics. Tasks may require simple adaptation and interpretation of provided reference materials.

Customer Service Representative III

This position is responsible for performing duties detailed in CSR I and CSR II job descriptions. In addition, CSR III is responsible for supervising and advising CSR I and CSR II.

Data Entry Operator I

This position works under close supervision and follows specific procedures or detailed instructions.

The Data Entry Operator I work from various standardized source documents that have been coded and require little or no selecting, coding or interpreting of data. Problems such as erroneous items and codes, or missing information are resolved at the supervisory level. Work is routine and repetitive.

Data Entry Operator II

This position requires the application of experience and judgment in selecting procedures to be followed, and searching for interpreting, selecting, or coding items to be entered from a variety of document sources. The Data Entry Operator II may occasionally perform routine work as described for Data Entry Operator I.

Excluded are operators above Level II using the key entry controls to access, read, and evaluate the substance of specific records to take substantive actions, or to make entices requiring a similar level of knowledge.

General Clerk I

This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence.

• Coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts

• Opening mail, calculating and posting charges to departmental accounts

• Operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs.

• Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.

General Clerk II

This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

General Clerk III

This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include:

• Assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically);

• Verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints.

Order Clerk I

This position handles orders involving items that have readily identified uses and applications. The Order Clerk I may refer to a catalog, manufacturer's manual or similar document to ensure that the proper item is supplied or to verify the price of order.

Order Clerk II

This position handles orders that involve making judgments such as choosing which specific product or material from the establishment's product lines will satisfy the customer's needs or determining the price to be quoted when pricing involves more than merely referring to a price list or making some simple mathematical calculations.

PC Technician

• Perform a variety of tasks associated with the day-to-day operations and administration of IT systems within the Office of the United States Attorney. These duties include a wide range of information technology support to meet the USAO information needs using network hardware and software capabilities.

• Customer Support - Assists in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training.

o Provides IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems.

o Provides user training and assistance on a variety of routine applications.

o Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.

o Installs, configures, upgrades, and troubleshoots commonly used hardware and software systems within the organization.

• IT Systems/Network Administration: Performs duties related to the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats.

o Assists in the configuration, installation, and maintenance of networked systems using knowledge of network standards and protocols, and knowledge of the capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware.

o Properly maintains and controls assigned telecommunications systems using knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

o Performs ongoing network monitoring and management. Performs diagnosis of recurring network problems and service interrupts.

Personnel Assistant I

This position performs a variety of tasks including, but not limited to, clerical and secretarial duties. The work is under general supervision of higher-level personnel in preparation of various human resource tasks throughout compensation, benefits, staffing/employment, EEO procedures and policy administration.

• Exercise discretion at all times; limited judgment may be necessary at times. This assistant may be required to operate general office equipment such as: typewriter, personal computer, copier, adding machine, and facsimile.

Personnel Assistant II

This position serves as a clerical expert in independently processing the most complicated types of personnel actions, e.g., temporary employment, rehires, and dismissals.

• In this position, one may perform tasks beyond routine clerical such as: pre-employment drug screening and new hire orientation, responding to routine questions on policy and procedures, and/or provide reports on employee turnover or time and attendance.

• This assistant may be asked to evaluate and consolidate information from various sources under short deadlines, such as internal or external survey information, reporting on company employment statistics (retention, equal opportunity reporting, etc.).

• The Personnel Assistant II may provide guidance to lower level Personnel Assistants. This level requires extensive knowledge of various office software packages. Guidance is provided as needed. Completed written work receives close technical review from higher-level personnel office employees. Work may be checked occasionally.

Personnel Assistant III

This position performs work in support of human resource professionals that requires a good working knowledge of personnel procedures, guides, and precedents.

• Job tasks may include interviewing applicants, obtaining references, and recommending placement in a well-defined occupation.

• At this level, assistants typically have a range of personal contacts within and outside the organization, in addition to handling employee-sensitive material. Therefore, the Assistant must be tactful, discrete, and articulate.

• This Assistant may be involved in identifying potential issues and grievance procedures, in addition to documenting necessary information to avoid company threat.

• The Personnel Assistant III may make recommendations to human resource professionals on job classification, wage rates, and employee salaries. The use of computers may be relied on heavily for organizational and reporting purposes. Advanced experience with office software packages may be needed.

• This Assistant may perform some clerical work in addition to the above duties. Supervisor will review completed work against stated objectives.

Production Control Clerk

• Compiles and records production data for industrial establishments to compare records and reports on volume of productions, consumption of material, quality control, and other aspects of production, performing any combination of the following duties: Compiles and records production data from such documents as customer orders, work, tickets, product specifications, and individual worker production sheets, following prescribed recording procedures and using typewriter and other devices.

• Calculates such factors as types and quantities of items produced, materials used, amount of scrap, frequency of defects, and worker and department production rates, using adding machine or calculator.

• Writes production reports based on data compiled, tabulated and computed, following prescribed formats.

• Maintains files of documents used and prepared.

• Compiles from customer orders and other specifications detailed production sheets or work schedules based on established guidelines and priorities.

• Compiles material inventory records and prepares requisitions for procurement of materials and supplies.

• Charts production, using chart, graph, spreadsheet or pegboard, based on statistics compiled for reference by production and management personnel. Sorts and distributes work tickets or material to workers. May compute wages from employee time cards and post wage data on records used for preparation of payroll.

Rental Clerk

• Performs clerical duties concerned with rental and management of public housing projects.

• Answers telephone and respond to requests for maintenance, complaints, and rental information or, as appropriate, forwards calls to senior officials.

• Receives rental payments and other income, assesses late charges, applies cancellation stamp required by government housing agency, writes receipts, and prepares rental transmittal forms and collection logs for government accounting system.

• Receives security deposits and prepares tenant receipts. Prepares bank deposits. Maintains tenant files. Follows up on income recertification.

Secretary I

This position carries out recurring office procedures independently and selects the guideline or reference that fits the specific case. The supervisor provides specific instructions on new assignments and checks completed work for accuracy. The Secretary I perform varied duties including or comparable to the following:

• Respond to routine telephone requests that have standard answers; refer calls and visitors to appropriate staff. Control mail and assure timely staff response, and send Forms and letters

• As instructed, maintain supervisor's calendar, make appointments, and arrange for meeting rooms.

• Review materials prepared for supervisor's approval for typographical accuracy and proper format

• Maintain recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans.

• Requisition supplies, printing, maintenance or other services, type, take and transcribe dictation, create and maintain office files.

Secretary II

This person handles differing situations, problems, and deviations in the work of the office according to the supervisor's general instructions, priorities, duties, policies, and program goals. Supervisor may assist secretary with special assignments. Duties include or are comparable to the following:

• Screen telephone calls, visitors, and incoming correspondence; personally, respond to requests for information concerning office procedures; determine which requests should be handled by the supervisor, appropriate staff member or other offices, prepare and sign routine non-technical correspondence in own or supervisor's name.

• Schedule tentative appointments without prior clearance.

• Make arrangements for conferences and meetings and assemble established background materials as directed.

• May attend meetings and record and report on the proceedings

• Review outgoing materials and correspondence for internal consistency and conformance with supervisor's procedures.

• assure that proper clearances have been obtained, when needed

• Collect information from the files or staff for routine inquiries on office program(s) or periodic reports and refer non-routine requests to supervisor or staff.

• Explain to subordinate staff supervisor's requirements concerning office procedures, coordinate personnel and administrative forms for the office and forwards for processing.

Secretary III

This person uses greater judgment and initiative to determine the approach or action to take in non-routine situations, interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Duties include or are comparable to the following:

• Based on knowledge of the supervisor's views, compose correspondence on own initiative about administrative matters and general office policies for supervisor's approval.

• Anticipate and prepare materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered.

• Read publications, regulations, and directives and take action or refer those that are important to the supervisor and staff.

• Prepare special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions.

• Advise secretaries in subordinate offices on new procedures; request information needed from the subordinate office(s) for periodic or special conferences, reports, inquiries, etc., and shifts clerical staff to accommodate workload needs.

Service Order Dispatcher

• Receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company.

• Records information, such as name, address, article to be repaired, or service to be rendered.

• Prepares work order and distributes to service crew.

• Schedules service call and dispatches service crew.

• Calls or writes customer to insure satisfactory performance of service.

• Keeps record of service calls and work orders. May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radiotelephone equipment.

Supply Technician

• This position performs limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, and property utilization) related to depot, local, or other supply activities.

Work usually is segregated by 11 commodity area or function, and controlled in terms of difficulty, complexity, or responsibility.

• Assignments usually relate to stable or standardized segments of technical supply management operations; or to functions or subjects that are narrow in scope or limited in difficulty. The work generally involves individual case problems or supply actions.

• This work may require consideration of program requirements together with specific variations in or from standardized guidelines. Assignments require: (a) a good working knowledge of the governing supply systems, programs, policies, nomenclature, work methods, manuals, or other established guidelines; (b) an understanding of the needs of the organization serviced; and (c) analytical ability to define or recognize the dimension of the problems involved, to collect the necessary data to establish the facts, and take or recommend action based upon application or interpretation of established guidelines.

Switchboard Operator/Receptionist

This position greets visitors, determining nature of visits and directing visitors to appropriate persons.

• The Receptionist may also have other duties such as recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; making appointments; keeping a log of visitors; and issuing visitor passes.

• In this position, one may also work on a computer and perform other routine clerical work that may occupy the major portion of the worker's time.

Travel Clerk I

• Under close supervision or following specific procedures and detailed instructions arranges travel on one and sometimes two modes of transportation. Travel is almost always recurrent by the same modes, carriers, routes and same major points of origin and destination, seldom involving special transportation privileges or requiring special allowances or planning for supplemental transportation facilities. When such services are required, they do not occur in such variety or with such frequency as to create problems of timing or coordination.

Travel Clerk II

• Involves the use of two or more modes of transportation. Information on carriers, modes and facilities is readily available since most carriers servicing the area maintain local facilities or publish information regularly.

• Single carriers or connecting carriers have schedules that are easily coordinated through the use of readily obtainable timetables or guides. Travel is frequently recurrent. A substantial number of problems arise as a result of rerouting, and there are often side trips requiring changes of transportation. Travel is usually to areas accessible by direct line or established connecting points and normal modes of transportation.

• Travel is not always planned well in advance, so there may be major problems of scheduling or accommodations. Travel involves special transportation privileges or special allowances and requires authorization or planning for supplemental or special transportation facilities, and when such services are required, they usually do not occur in such variety or with such frequency as to create major problems of timing or coordination. Within general guidelines, employees select and apply appropriate travel guides, methods, techniques and work sequences to effectively accomplish the work. The majority of assignments are performed without technical assistance, but unusually difficult travel situations or problem cases encountered during the course of the work are referred to the supervisor before decision or commitment.

• Review of work is for compliance with regulatory guides and program policies and for soundness of decisions and conclusions.

Travel Clerk III

• At this level, all major modes of transportation are used, and most individual trips involve combinations of more than one mode. Travel is varied, often not recurrent and periodically requires planning for relatively inaccessible intermediate or destination points.

• Routings are diverse and there is a necessity for frequent rerouting, re‐planning, or rearranging, with many side trips, requiring changes in modes of travel and creating substantial difficulty in routing and scheduling connections. A substantial amount of travel involves special allowances or requires authorization and planning for supplementary or special transportation facilities.

• It is frequently difficult to obtain the required information. The incumbent is characterized by independence of action, with very little instruction, guidance and review, except for review of accomplishments of broad objectives and conformance to policy.

• The incumbent is viewed as the authority on travel matters, including the furnishing of advice and information to travelers, administrative officials and others; and responsible as the principal point of liaison with other elements and with carriers and other facilities.

Word Processor I

This position produces a variety of standard documents, such as correspondence, form letters, reports, tables and other printed materials. Work requires skill in typing; a knowledge of grammar, punctuation and spelling; and ability to use reference guides and equipment manuals.

The Word Processor I perform familiar, routine assignments following standard procedures, seeks further instructions for assignments requiring deviations from established procedures.

Word Processor II

This position uses knowledge of varied and advanced functions of one software type, knowledge of varied functions of different types of software, or knowledge of specialized or technical terminology to perform such typical duties as:

• Editing and reformatting written or electronic drafts. Examples include: correcting function codes; adjusting spacing formatting and standardizing headings, margins, and indentations.

• Transcribing scientific reports, lab analysis, legal proceedings, or similar material from voice tapes or handwritten drafts. Work requires knowledge of specialized, technical, or scientific terminology.

Work requires familiarity with office terminology and practices. Incumbent corrects copy, and questions originator of document concerning missing information, improper formatting, or discrepancies in instructions.

Supervisor sets priorities and deadlines on continuing assignments, furnishes general instructions for recurring work and provides specific instructions for new or unique projects, may lead lower level word processors.

Word Processor III

Requires a comprehensive knowledge of word processing software applications. Office practices and a high degree of skill, in applying software functions to prepare complex and detailed documents.

For example, processes complex and lengthy technical reports which include tables, graphs, charts, or multiple columns.

Uses either different word processing packages or many different style macros or special command functions;

independently completes assignments and resolves problems.

Computer Operator I

The Computer Operator I work under close personal supervision and is provided detailed written or oral guidance before and during assignments. As instructed, this worker resolves common operating problems and may serve as an assistant operator working under close supervision or performing a portion of a more senior operator's work.

Computer Operator II

The Computer Operator II processes scheduled routines that present few difficult operating problems (e.g., infrequent or easily resolved error conditions). In response to computer output instructions or error conditions, this worker applies standard operating or corrective procedure, refers problems that do not respond to preplanned procedure, and may serve as an assistant operator, working under general supervision.

Computer Operator III

The Computer Operator III processes a range of scheduled routines. In addition to operating the system and resolving common error conditions, this worker diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations).

In response to computer output instructions or error conditions, the Computer Operator III may deviate from standard procedures if standard procedures do not provide a solution and refers problems which do not respond to corrective procedures to a person of supervisory or higher individual contributor level.

Computer Operator IV

The Computer Operator IV adapts to a variety of nonstandard problems that require extensive operator intervention (e.g. frequent introduction of new programs, applications, or procedures).

In response to computer output instructions or error conditions, this worker chooses or devises a course of action from among several alternatives and alters or deviates from standard procedures if standard procedures do not provide a solution (e.g. reassigning equipment in order to work around faulty equipment or transfer channels); then refers problems if necessary. Typically, completed work is submitted to users without supervisory review.

Computer Operator V

The Computer Operator V resolves a variety of difficult operating problems (e.g. making unusual equipment connections and rarely used equipment and channel configurations to direct processing through or around problems in equipment, circuits, or channels or reviewing test run requirements and developing unusual system configurations that will allow test programs to process without interfering with ongoing job requirements).

In response to computer output instructions and error conditions or to avoid loss of information or to conserve computer time, operator deviates from standard procedures. Such actions may materially alter the computer unit's production plans.

This operator may spend considerable time away from the control station providing technical assistance to lower level operators and assisting programmers, systems analysts, and subject matter specialists with resolution of problems.

Computer Programmer I

Assists higher level staff by performing elementary programming tasks which concern limited and simple data items and steps which closely follow patterns of previous work done in the organization, e.g. drawing flow charts, writing operator instructions, or coding and testing routines to accumulate counts, tallies, or summaries. This worker may perform routine programming assignments (as described in Level II) under close supervision.

In addition to assisting higher level staff, the Computer Programmer I may perform elementary fact-finding concerning a specified work process, e.g., a file of clerical records which is treated as a unit (invoices, requisitions, or purchase orders, etc.) and then report findings to higher level staff. May receive training in elementary fact-finding. Detailed step-by-step instructions are given for each task, and any deviation must be authorized by a supervisor. Work is closely monitored in progress and reviewed in detail upon completion.

Computer Programmer II

At this level, initial assignments are designed to develop competence in applying established programming procedures to routine problems. This Computer Programmer performs routine programming assignments that do not require skilled background experience but do require knowledge of established programming procedures and data processing requirements and works according to clear-cut and complete specifications. The data are refined, and the format of the final product is very similar to that of the input, or is well defined when significantly different, i.e., there are few, if any, problems with interrelating varied records and outputs.

• The Computer Programmer II maintains and modifies routine programs, makes approved changes by amending program flow charts, developing detailed processing logic, and coding changes, tests and documents modifications and writes operator instructions, may write routine new programs using prescribed specifications, and may confer with EDP personnel to clarify procedures, processing logic, etc.

• In addition, the Computer Programmer II may evaluate simple interrelationships in the immediate programming area confers with user representatives to gain an understanding of the situation sufficient to formulate the needed change and implements the change upon approval of the supervisor or higher-level staff.

The incumbent is provided with charts, narrative descriptions of the functions performed, an approved statement of the product desired (e.g., a change in a local establishment report), and the inputs, outputs, and record formats.

• This Worker reviews objectives and assignment details with higher level staff to insure thorough understanding;

uses judgment in selecting among authorized procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. Work is usually monitored in progress, and all work is reviewed upon completion for accuracy and compliance with standards.

Computer Programmer III

As a fully qualified Computer Programmer, this Worker applies standard programming procedures and detailed knowledge of pertinent subject matter in a programming area such as a record keeping operation (supply, personnel and payroll, inventory, purchasing, insurance payments, depositor accounts, etc.); a well-defined statistical or scientific problem; or other standardized operation or problem. The incumbent works according to approved statements of requirements and detailed specifications.

While the data are clear cut, related, and equally available, there may be substantial interrelationships of a variety of records and several varied sequences of formats are usually produced. The programs developed or modified typically are linked to several other programs in that the output of one becomes the input for another. This Computer Programmer recognizes probable interactions of other related programs with the assigned program(s) and is familiar with related system software and computer equipment, and solves conventional programming problems, (In small organizations, may maintain programs that concern or combine several operations, i.e. users, or develop programs where there is one primary user and the others give input.)

• The Computer Programmer III performs such duties as developing, modifying, and maintaining assigned programs, designing and implementing modifications to the interrelation of files and records within programs in consultations with higher level staff. This Worker monitors the operation of assigned programs and responds to problems by diagnosing and correcting errors in logic and coding; implements and/or maintains assigned portions of a scientific programming project, applying established scientific programming techniques to well-defined mathematical, statistical, engineering, or other scientific problems usually requiring the translation of mathematical notation into processing logic and code. (Scientific programming includes assignments such as:

using predetermined physical laws expressed in mathematical terms to relate one set of data to another; the routine storage and retrieval of field test data, and using procedures for real-time command and control, scientific data reduction, signal processing, or similar areas.)

• This Programmer tests, documents work, writes and maintains operator instructions for assigned programs, and confers with other EDP personnel to obtain or provide factual data.

• In addition, this Programmer may carry out fact-finding and programming analysis of a single activity or routine problem, applying established procedures where the nature of the program, feasibility, computer equipment, and programming language have already been decided. Job tasks may require the incumbent to analyze present performance of the program and take action to correct deficiencies based on discussion with the user and consultation with and approval of the supervisor or higher-level staff. This Programmer may assist in the review and analysis of detailed program specifications, and in program design to meet changes in work processes.

• The Computer Programmer III works independently under specified objectives; applies judgment in devising program logic and in selecting and adapting standard programming procedures, resolves problems and deviations according to established practices, and obtains advice where precedents are unclear or not available.

• This Worker, may guide or instruct lower level programmers; supervise technicians and others who assist in specific assignments, works on complex programs under close direction of higher level staff or supervisor, and may assist higher level staff by independently performing moderately complex tasks assigned, and performing complex tasks under close supervision. Work at a level above this is deemed Supervisory or Individual Contributor. Completed work is reviewed for conformance to standards, timeliness, and efficiency.

Computer Programmer IV

The Computer Programmer IV applies expertise in programming procedures to complex programs; recommends the redesign of programs, investigates and analyzes feasibility and program requirements, and develops programming specifications. Assigned programs typically affect a broad multi-user computer system which meets the data processing needs of a broad area (e.g., manufacturing, logistics planning, finance management, human resources, or material management) or a computer system for a project in engineering, research, accounting, statistics, etc.

• This Programmer plans the full range of programming actions to produce several interrelated but different products from numerous and diverse data elements, which are usually from different sources; solves difficult programming problems, and uses knowledge of pertinent system software, computer equipment, work processes, regulations, and management practices.

• This Programmer performs such duties as: developing, modifying, and maintains complex programs; designs and implements the interrelations of files and records within programs which will effectively fit into the overall design of the project; works with problems…