MAS - TDB Communications Inc. - GS07F5937R

G E N E R A L S E R V I C E S A D M I N I S T R A T I O N

F e d e r a l S u p p l y S e r v i c e

A u t h o r i z e d F e d e r a l S u p p l y S c h e d u l e P r i c e L i s t

MULTIPLE AWARD SCHEDULE

OFFICE MANAGEMENT – OFFICE SERVICES

FSC GROUP: R799

TDB COMMUNICATIONS, INC.

4217 20TH ST NE

WASHINGTON, DC 20018-3215

P. 202-270-3689

F. 202-478-2959

WWW.TDBGOV.COM

SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESS

Contract number: GS-07F-5937R

Contract period: 1 August 2015 thru 31 July 2025

Pricelist Current through Modification: PA-0054 Dated: 14 October 2020

Contact for Contract Administration:

Thomas A Duckenfield III, CEO thomas.duckenfield@tdbgov.com

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage! ®, a menu-driven database system. The INTERNET address GSA Advantage! ® is: GSAAdvantage.gov.

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at

GSA.gov.

http://www.tdbgov.com/ mailto:thomas.duckenfield@tdbgov.com

GS-07F-5937R

T D B C o m m u n i c a t i o n s , I n c .

S e r v i c e - D i s a b l e d V e t e r a n O w n e d S m a l l B u s i n e s s

Table of Contents

Contents

1. Table of Awarded Special Item Numbers

2. Maximum Order

3. Minimum Order

4. Geographic Coverage

5. Point of Production

6. Discount from List Prices

7. Quantity Discounts

8. Prompt Payment Terms

9. Foreign Items

10. Time of delivery

11. FOB

12. Ordering Address

13. Payment Address

14. Warranty Provision

15. Export Packing Charges

16. Terms and Conditions of Rental, Maintenance, and Repair

17. Terms and Conditions of Installation

18. Terms and Conditions of Repair Parts

19. Service and Distribution Points

20. List of Participating Dealers

21. Preventive Maintenance

22. Special Attributes

23. Data Universal Number System (DUNS) Number

24. Notification regarding registration in the System for Award Management

(SAM) Database

ATTACHMENT I: GSA NET PRICING – LABOR CATEGORIES

ATTACHMENT II: GSA NET PRICING -- SERVICES

ATTACHMENT III: JOB TITLES AND DESCRIPTION

Customer Information

1a. Table of Awarded Special Item Numbers

SIN Descri ption

Page

561320SBSA Temporary Staffing (SBSA) 9

1b. Lowest Unit Price

SIN Description of Service UOI GSA Net Price

561320SBSA Condensed per page $ 0.55

1c. Commercial Job Titles and Description

See Attachment III

2. Maximum Order

$250,000

3. Minimum Order

$100

4. Geographic Coverage

Nationwide

5. Point of Production

Not Applicable

6. Discount from List Prices

Prices shown herein are inclusive of all accepted discounts and/or markups. Prices shown as total GSA price are inclusive of the Industrial Funding Fee (IFF). The Industrial Funding Fee (IFF) is a separate collection mechanism and is currently set at 0.75%. The IFF is not considered part of the contractor’s discount or markup since it is set by GSA and can change throughout the life of the contract.

7. Quantity Discounts

None

8. Prompt Payment Terms

Net 30. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign Items

Not Applicable

10a. Time of delivery

To be negotiated between TBD Communications, Inc. and the client agency.

10b. Expedited Delivery

Not Applicable

10c. Overnight and 2-Day Delivery

Not Applicable

10d. Urgent Requirements

Agencies can contact the Contractor’s representative to affect faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

11. FOB

Destination

12a. Ordering Address

TDB Communications, Inc.

4217 20th St NE

WASHINGTON, DC 20018-3215

12b. Ordering Procedures

For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3

13. Payment Address

TDB Communications, Inc.

4217 20th St NE

WASHINGTON, DC 20018-3215

14. Warranty Provision

Standard Commercial Warranty. Customer should contact contractor for a copy of the warranty.

15. Export Packing Charges

Not Applicable

16. Terms and Conditions of Rental, Maintenance, and Repair

Not Applicable

17. Terms and Conditions of Installation

Not Applicable

18a. Terms and Conditions of Repair Parts

Not Applicable

18b. Terms and Conditions for Other Services

Not Applicable

19. Service and Distribution Points

Not Applicable

20. List of Participating Dealers

Not Applicable

21. Preventive Maintenance

Not Applicable

22. Special Attributes

Not Applicable

22b. 508 Compliance

Not Applicable

23. Data Universal Number System (DUNS) Number

848758400

24. SAM Registration Database

TDB Communications, inc. is registered in the SAM Registration.

ATTACHMENT I: GSA NET PRICING – LABOR CATEGORIES

Wage Determination No. and Location: 15-5637 CA (San Francisco and Mateo), Revision 14, 12/23/2019

SIN # Service Proposed Net GSA Price 561320SBSA Accounting Clerk I $27.77

561320SBSA Accounting Clerk II $34.41

561320SBSA Accounting Clerk III $37.77

561320SBSA Administrative Assistant $51.11

561320SBSA Breath Alcohol Technician $42.17

561320SBSA Court Reporter $37.40

561320SBSA Data Entry Operator I $27.18

561320SBSA Data Entry Operator II $29.16

561320SBSA Dispatcher Motor Vehicle $43.53

561320SBSA Document Preparation Clerk $28.48

561320SBSA Duplicating Machine Operator $28.43

561320SBSA EKG Technician $47.75

561320SBSA Emergency Medical Technician $42.35

561320SBSA General Clerk I $27.34

561320SBSA General Clerk II $31.28

561320SBSA General Clerk III $33.24

561320SBSA Housing Referral Assistant $45.19

561320SBSA Medical Assistant $30.06

561320SBSA Medical Laboratory Technician $35.91

561320SBSA Medical Record Clerk $32.03

561320SBSA Medical Record Technician $35.80

561320SBSA Medical Transcriptionist $33.52

561320SBSA Messenger Courier $24.54

561320SBSA Optical Dispenser $41.83

561320SBSA Optical Technician $30.03

561320SBSA Order Clerk I $32.11

561320SBSA Order Clerk II $37.45

561320SBSA Personnel Assistant (Employment) I $33.45

561320SBSA Personnel Assistant (Employment) II $36.78

561320SBSA Personnel Assistant (Employment) III $40.38

561320SBSA Pharmacy Technician $26.99

561320SBSA Production Control Clerk $40.16

561320SBSA Receptionist $28.59

561320SBSA Rental Clerk $32.09

561320SBSA Scheduler (Drug and Alcohol Testing) $44.09

561320SBSA Scheduler, Maintenance $37.30

561320SBSA Secretary I $37.30

561320SBSA Secretary II $42.10

561320SBSA Secretary III $45.19

561320SBSA Service Order Dispatcher $35.72

561320SBSA Supply Technician $51.11

561320SBSA Survey Worker $37.40

SIN # Service Proposed Net GSA Price 561320SBSA Travel Clerk I $29.05

561320SBSA Travel Clerk II $31.01

561320SBSA Travel Clerk III $33.20

561320SBSA Word Processor I $31.47

561320SBSA Word Processor II $34.67

561320SBSA Word Processor III $38.13

561320SBSA Computer Operator I $33.51

561320SBSA Computer Operator II $36.84

561320SBSA Computer Operator III $40.46

561320SBSA Computer Operator IV $45.22

561320SBSA Computer Operator V $48.51

561320SBSA Computer Programmer I $69.32

561320SBSA Computer Programmer II $75.71

561320SBSA Computer Programmer III $82.72

561320SBSA Computer Programmer IV $90.45

561320SBSA Computer System Analyst I $52.34

561320SBSA Computer System Analyst II $61.28

561320SBSA Computer System Analyst III $75.56

561320SBSA Peripheral Equipment Operator $33.51

561320SBSA Personal Computer Support Technician $45.22

561320SBSA Aircraft Mechanic Helper $37.77

561320SBSA Aircraft Mechanic I $45.47

561320SBSA Aircraft Mechanic II $49.12

561320SBSA Aircraft Mechanic III $50.71

561320SBSA Aircraft Painter $41.15

561320SBSA Aircraft Servicer $40.84

561320SBSA Aircraft Worker $42.38

561320SBSA Baggage Inspector $32.00

561320SBSA Boiler Tender $48.31

561320SBSA Cable Splicer $59.37

561320SBSA Carpenter, Maintenance $49.58

561320SBSA Corrections Officer $51.17

561320SBSA Court Security Officer $50.71

561320SBSA Detention Officer $51.17

561320SBSA Electrician, Maintenance $60.33

561320SBSA Electronics Technician Maintenance I $41.17

561320SBSA Electronics Technician Maintenance II $48.51

561320SBSA Electronics Technician Maintenance III $51.42

561320SBSA Family Readiness and Support Services $27.44

561320SBSA Forklift Operator $30.50

561320SBSA General Maintenance Worker $41.87

561320SBSA Ground Support Equipment Mechanic $45.47

561320SBSA Ground Support Equipment Servicer $40.84

561320SBSA Ground Support Equipment Worker $42.38

561320SBSA Guard I $32.00

SIN # Service Proposed Net GSA Price 561320SBSA Guard II $35.51

561320SBSA Heating, Ventilation And Air-Conditioning Mechanic $45.27

561320SBSA Heating, Ventilation And Air-Conditioning Mechanic (Research Facility)

$48.16

561320SBSA Heavy Equipment Mechanic $43.98

561320SBSA Heavy Equipment Operator $56.20

561320SBSA Housekeeping Aide $28.64

561320SBSA Instrument Mechanic $51.01

561320SBSA Janitor $28.64

561320SBSA Laboratory/Shelter Mechanic $44.15

561320SBSA Laborer $29.01

561320SBSA Laborer, Ground Maintenance $28.92

561320SBSA Machinery Maintenance Mechanic $40.81

561320SBSA Maintenance Trade Helper $30.41

561320SBSA Material Coordinator $40.16

561320SBSA Material Expediter $40.16

561320SBSA Material Handling Laborer $29.69

561320SBSA Metrology Technician I $51.01

561320SBSA Metrology Technician II $54.67

561320SBSA Metrology Technician III $56.47

561320SBSA Order Filler $28.46

561320SBSA Painter, Maintenance $43.05

561320SBSA Park Attendant (Aide) $32.71

561320SBSA Production Line Worker (Food Processing) $30.50

561320SBSA Sewage Plant Operator $45.33

561320SBSA Shipper Packer $28.02

561320SBSA Shipping/Receiving Clerk $28.02

561320SBSA Stock Clerk $33.33

561320SBSA Store Worker I $27.69

561320SBSA Telecommunications Mechanic I $51.08

561320SBSA Telecommunications Mechanic II $52.98

561320SBSA Telephone Lineman $54.02

561320SBSA Tools and Parts Attendant $30.50

561320SBSA Ventilation Equipment Tender $40.46

561320SBSA Warehouse Specialist $30.50

561320SBSA Water Treatment Plant Operator $45.33

561320SBSA Baker $34.32

561320SBSA Cook I $31.99

561320SBSA Cook II $34.32

561320SBSA Dishwasher $27.12

561320SBSA Exhibits Specialist I $45.36

561320SBSA Exhibits Specialist II $54.89

561320SBSA Exhibits Specialist III $65.90

561320SBSA Food Service Worker $27.12

561320SBSA Illustrator I $44.74

SIN # Service Proposed Net GSA Price 561320SBSA Illustrator II $53.15

561320SBSA Illustrator III $63.34

561320SBSA Librarian $60.44

561320SBSA Library Aid/Clerk $28.77

561320SBSA Library Information Technology Systems Administrator $53.65

561320SBSA Library Technician $43.28

561320SBSA Meat Cutter $34.32

561320SBSA Media Specialist I $40.25

561320SBSA Media Specialist II $44.35

561320SBSA Media Specialist III $48.84

561320SBSA Photographer I $36.89

561320SBSA Photographer II $41.03

561320SBSA Photographer III $53.99

561320SBSA Photographer IV $62.27

561320SBSA Video Teleconference Technician $41.37

561320SBSA Waiter/Waitress $28.34

561320SBSA Accountant I $47.35

561320SBSA Accountant II $51.92

561320SBSA Accountant III $63.42

561320SBSA Accounting Supervisor $69.01

561320SBSA Acquisition Specialist $53.28

561320SBSA Air Crew Training Devices Instructor (Pilot) $82.88

561320SBSA Aircrew Training Device Instructor (Not-Rated) $63.81

561320SBSA Aircrew Training Devices Instructor (Rated) $70.03

561320SBSA Auditor $55.41

561320SBSA Aviation Safety Manager $168.75

561320SBSA Budget Analyst I $34.12

561320SBSA Budget Analyst II $35.69

561320SBSA Business Management Specialist $30.36

561320SBSA Business Process Improvement Consultant $89.67

561320SBSA Civil Engineering Technician $42.67

561320SBSA Computer Based Training Specialist /Instructor $63.81

561320SBSA Contract Specialist $53.28

561320SBSA Data Manager $44.64

561320SBSA Drafter/CAD Operator I $34.53

561320SBSA Drafter/CAD Operator II $37.96

561320SBSA Drafter/CAD Operator III $41.70

561320SBSA Drafter/CAD Operator VI $50.03

561320SBSA Educational Technologist $54.19

561320SBSA Engineering Technician III $42.77

561320SBSA Engineering Technician I $34.95

561320SBSA Engineering Technician II $38.63

561320SBSA Engineering Technician IV $51.54

561320SBSA Engineering Technician V $61.66

561320SBSA Engineering Technician VI $73.45

SIN # Service Proposed Net GSA Price 561320SBSA Environmental Technician $39.26

561320SBSA Financial Analyst I $30.36

561320SBSA Financial Analyst II $40.60

561320SBSA Flight Instructor (Pilot) $82.88

561320SBSA FOIA Analyst $49.37

561320SBSA Functional/Subject Matter Expert $105.79

561320SBSA Fund-Raising Coordinator $25.09

561320SBSA Geologist II $31.10

561320SBSA Graphic Artist $57.51

561320SBSA Health System Specialist $61.60

561320SBSA Helicopter Operations Specialist $111.15

561320SBSA Joint Commission Auditor $55.42

561320SBSA Laboratory Technician $37.45

561320SBSA Leadership Development Consultant $39.67

561320SBSA Management Analyst $80.40

561320SBSA Mathematical Technician $44.99

561320SBSA Paralegal/Legal Assistant I $39.94

561320SBSA Paralegal/Legal Assistant II $48.17

561320SBSA Paralegal/Legal Assistant III $57.69

561320SBSA Paralegal/Legal Assistant IV $68.68

561320SBSA Patient Care Coordinator $56.39

561320SBSA Patient Safety Specialist $56.95

561320SBSA Photographer V $74.16

561320SBSA Photo-Optics Technician $45.71

561320SBSA Procurement Tech I $23.49

561320SBSA Procurement Tech II $32.67

561320SBSA Program Analyst $27.12

561320SBSA Program Manager $155.58

561320SBSA Project Manager I $29.32

561320SBSA Project Manager II $33.65

561320SBSA Project Manager III $37.73

561320SBSA Project Manager IV $38.79

561320SBSA Project Manager V $41.95

561320SBSA Project Manager VI $44.42

561320SBSA Public Affairs Consultant $34.70

561320SBSA Real Estate Specialist $31.93

561320SBSA Real Property Clerk $30.47

561320SBSA Re-Organization Liaison $40.19

561320SBSA Survey Party Chief $40.41

561320SBSA Surveying Aide $28.31

561320SBSA Surveying Technician $35.60

561320SBSA Technical Instructor $51.86

561320SBSA Technical Instructor / Course Developer $62.78

561320SBSA Technical Writer I $46.51

561320SBSA Technical Writer II $55.51

SIN # Service Proposed Net GSA Price 561320SBSA Technical Writer III $66.03

561320SBSA Test Proctor $42.80

561320SBSA Tutor $42.80

ATTACHMENT II: GSA NET PRICING -- SERVICES

SIN Description of Service UOI GSA Net Price

561320SBSA Delivery – 6 to 10 Day per page $ 9.75

561320SBSA Delivery - 5 Day per page $ 11.75

561320SBSA Delivery - 2 to 4 Day per page $ 11.80

561320SBSA Delivery - (1 Day) Next Day per page $ 12.45

561320SBSA Delivery - Same Day per page $ 16.50

561320SBSA Cover Page per page $ 5.75

561320SBSA Rough Draft per page $ 3.75

561320SBSA Copies per page $ 3.00

561320SBSA Condensed per page $ 0.55

561320SBSA Exhibit Copy per page $ 0.65

561320SBSA Electronic Transcript per page $ 1.50

561320SBSA CD/Disk EA $ 45.00

561320SBSA Read & Sign EA $ 25.00

561320SBSA Administration Fee EA $ 25.00

561320SBSA Cancellation Fee EA $ 250.00

561320SBSA Appearance Hourly $ 26.00

561320SBSA OT Appearance Hourly $ 32.00

561320SBSA Video Services per hour $ 160.00

561320SBSA Video Services (Add Hours) per hour $ 130.00

Delivery Timeframe: All delivery timeframe is in business days/hours Overtime Policy: After 6PM Monday - Friday (Add 25% to all page rates)

Saturday Premium add 50% to all page rates Sunday/Federal Holiday Premium add 100% to all page rates

ATTACHMENT III: JOB TITLES AND DESCRIPTION

01010 ACCOUNTING CLERK (Occupational Base)

The Accounting Clerk performs one or more accounting tasks such as; posting to registers and ledgers;

balancing and reconciling accounts; verifying the internal consistency, completeness, and mathematical accuracy of accounting documents. In addition, tasks include; assigning prescribed accounting distribution codes; examining and verifying the clerical accuracy of various types of reports, lists, calculations, and postings.

This position is responsible for preparing journal vouchers; making entries of adjustments to accounts; and working with spreadsheets. Level I requires a basic knowledge of routine clerical methods, office practices, and procedures as they relate to the clerical processing and recording of transactions. Levels II and III require a knowledge and understanding of the established and standardized bookkeeping and accounting procedures and techniques used in an accounting system, or a segment of an accounting system where there are few variations in the types of transactions handled. In addition, most jobs at each level will require a basic knowledge and understanding of the terminology, codes, and processes used in an automated accounting system

01011 ACCOUNTING CLERK I

This position is responsible for performing one or more routine accounting clerical operations such as:

examining, verifying, and correcting various accounting documents to ensure completeness and accuracy of data in accordance to accounting procedures. Specific tasks/duties are assigned under adequate supervision. Entry-level reconciliation and posting will be assigned under detailed guidance. In most instances, an employee in this position will rely on the supervisors’ instructions. Completed work will be reviewed for accuracy and compliance with procedures.

01012 ACCOUNTING CLERK II

This position uses knowledge of double entry bookkeeping in performing one or more of the following:

posting actions to journals, identifying subsidiary accounts affected, making debit and credit entries, and assigning proper codes. The Accounting Clerk II may review computer printouts against manually maintained journals, detect and correct erroneous postings, and prepare documents to adjust accounting classifications and other data, or review lists of transactions rejected by an automated system. In this instance, the Accounting Clerk II will determine reasons for rejections, and prepare necessary correcting material. On routine assignments, an employee will select and apply established procedures and techniques. Detailed instructions are provided for difficult or unusual assignments. Completed work and methods used, are reviewed for technical accuracy.

01013 ACCOUNTING CLERK III

The Accounting Clerk III maintains journals or subsidiary ledgers of an accounting system and balances and reconciles accounts. Typical duties include one or both of the following:

1.) reviewing invoices and statements verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit determining accounts involved. The review will include coding transactions, and processing material through data processing for application in the accounting system;

2.) analysis and reconciliation of computer printouts with operating unit reports (contacting units, researching causes of discrepancies, and taking action to ensure that accounts balance). Supervisor provides suggestions for handling unusual or non- recurring transactions. Conformance with requirements and technical soundness of completed work are reviewed by the supervisor, or are controlled by mechanisms built into the accounting processes.

01020 ADMINISTRATIVE ASSISTANT

In addition to secretarial duties (filing, taking phone calls, scheduling appointments, making travel arrangements), this position will provide administrative support to executive staff with office management responsibilities to include budgeting, personnel records and payroll. The Administrative Assistant may be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials.

01030 COLLECTION SPECIALIST

Responsibilities for this position include using judgment to determine the most appropriate and expedient way to resolve a portfolio of delinquent accounts in order to maximize collection. The Collection Specialist requests and analyzes credit reports for use in determining ways to resolve delinquent accounts, determines whether write-off tools are necessary, and recommends them to immediate supervisor when debts are uncollectible, (i.e., in case of bankruptcy). This position monitors payments made by debtors and minimizes the number of delinquent accounts.

01040 COURT REPORTER

This position records examination, testimony, judicial opinions, judge's charge to jury, judgment or sentence of court, or other proceedings in a court of law by manual or machine shorthand. The Court Reporter reads portions of transcript during trial at the judge's request, and asks speakers to clarify inaudible statements. The Court Reporter transcribes recorded material using a typewriter, or dictates material into a recording machine.

01050 DATA ENTRY OPERATOR (Occupational Base)

This position operates keyboard-controlled data entry devices such as a computer, key- operated magnetic tape, or disc encoder to transcribe data into a format suitable for computer processing. Job task requires skill in operating an alphanumeric keyboard, and an understanding of transcribing procedures and relevant data entry equipment. Positions are classified into levels based on the following definitions:

01151 DATA ENTRY OPERATOR I

This position works under close supervision and follows specific procedures or detailed instructions. The Data Entry Operator I works from various standardized source documents that have been coded and require little or no selecting, coding or interpreting of data. Problems such as erroneous items and codes, or missing information are resolved at the supervisory level. Work is routine and repetitive.

01152 DATA ENTRY OPERATOR II

This position requires the application of experience and judgment in selecting procedures to be followed, and searching for interpreting, selecting, or coding items to be entered from a variety of document sources. The Data Entry Operator II may occasionally perform routine work as described for Data Entry Operator I.

Excluded are operators above Level II using the key entry controls to access, read, and evaluate the substance of specific records to take substantive actions, or to make entices requiring a similar level of knowledge.

01060 DISPATCHER, MOTOR VEHICLE (Motor Vehicle Utilization Assistant)

This position is responsible for the assignment of motor vehicles and drivers for conveyance of freight or passengers, and compiles lists of available vehicles. The assignment of vehicles is determined by factors such as length and purpose of trip, freight, or passenger requirements, and preference of user. Additional responsibilities include the issuance of keys, record sheets, and driver credentials. The Dispatcher records time of departure, destination, cargo, expected time of return and investigates overdue vehicles. The Dispatcher may confer with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise, maintain record of mileage, fuel used, repairs made, and other expenses. The Dispatcher may establish service or delivery routes, supervise loading and unloading, issue equipment to drivers, (such as hand trucks, dollies, and blankets), direct activities of drivers, assign helpers to drivers, work at vehicle distribution centers, and assign vehicles to customer agencies.

01070 DOCUMENT PREPARATION CLERK (Document Preparer)

This position prepares documents such as brochures, books, periodicals, catalogs, and pamphlets for copying or photocopying. The Document Preparation Clerk cuts documents into individual standardized pages, using a paper cutter or razor knife. Document pages are reproduced as necessary to improve clarity or to adjust the standardized page size according to the limitations of the designated copy machine. The Document Preparation Clerk stamps standard symbols on pages or inserts instruction cards to notify Duplicating Machine Operator of special handling, prepares cover sheets and document folders for material, and index cards for files, and files folder according to index code and copies priority schedule.

01090 DUPLICATING MACHINE OPERATOR (Photocopy Machine Operator; Reproduction Worker)

This position operates one or more photocopying, photographic, mimeograph and duplicating office machines to make copies of documents such as letters, reports, directives, manuals, articles, and bulletins.

Additional responsibilities include: operating small binding machines, performing clerical duties associated with the request for printing and photographic services, preparing assembly sheets, printing requisitions with specifications for printing and binding, recording, delivering and collecting work. The Duplicating Machine Operator performs minor repairs preventive maintenance, and maintains an inventory of supplies and reproduction equipment paying particular attention to important variables indicated by trade name of machine.

01110 GENERAL CLERK (Occupational Base)

The General Clerk follows clearly detailed procedures in performing simple repetitive tasks in the same sequence. Responsibilities would include filing pre-coded documents in a chronological file, or operating office equipment, (e.g., mimeograph, photocopy, addressograph, or mailing machine).

01111 GENERAL CLERK I

This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.

01112 GENERAL CLERK II

This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

01113 GENERAL CLERK III

This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures.

Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints.

The General Clerk III may also direct lower level clerks. Positions above level IV are excluded. Such positions require workers to use a thorough knowledge of an office's work and routine to:

1) choose among widely varying methods and procedures to process complex transactions; and

2) select or devise steps necessary to complete assignments. Typical jobs covered by this exclusion include administrative assistants, clerical supervisors, and office managers.

01120 HOUSING REFERRAL ASSISTANT

This position provides housing information to an organization's employees moving to a new location. The Housing Referral Assistant will contact individuals or organizations such as landlords, real estate agents, mobile home dealers, trailer court managers, and Chambers of Commerce by phone. May correspond to obtain listings of rental or sale properties, future housing prospects, and to develop a working relationship with the housing referral service. Job tasks include: compiling housing lists of rental property and properties for purchase. Periodically the Housing Referral Assistant communicates with contacts to update listings, ensures that property owners comply with the nondiscrimination policy, and counsels applicants with regard to special circumstances, e.g. medical or financial hardships, and availability of housing that will meet applicants' needs.

Job tasks include: providing information regarding community services, searches files, makes telephone calls and referrals, providing information regarding locations, owners, agents, price ranges, loans, and other related information. The Housing Referral Assistant maintains daily records of office activities (including number of applicants, number of applicants placed, and agents solicited or listed), schedules appointments for housing inspectors, prepares reports as required, and replies to complaints, investigations and letters of inquiry.

01120 HOUSING REFERRAL ASSISTANT

This position provides housing information to an organization's employees moving to a new location. The Housing Referral Assistant will contact individuals or organizations such as landlords, real estate agents, mobile home dealers, trailer court managers, and Chambers of Commerce by phone. May correspond to obtain listings of rental or sale properties, future housing prospects, and to develop a working relationship with the housing referral service. Job tasks include: compiling housing lists of rental property and properties for purchase. Periodically the Housing Referral Assistant communicates with contacts to update listings, ensures that property owners comply with the nondiscrimination policy, and counsels applicants with regard to special circumstances, e.g. medical or financial hardships, and availability of housing that will meet applicants' needs. Job tasks include: providing information regarding community services, searches files, makes telephone calls and referrals, providing information regarding locations, owners, agents, price ranges, loans, and other related information. The Housing Referral Assistant maintains daily records of office activities (including number of applicants, number of applicants placed, and agents solicited or listed), schedules appointments for housing inspectors, prepares reports as required, and replies to complaints, investigations and letters of inquiry.

01141 MESSENGER COURIER

The Messenger Courier delivers messages, documents, packages, and mail to various business concerns or governmental agencies. An employee in this role may perform the following: miscellaneous errands, such as carrying mail within the base and sorting or opening incoming and outgoing mail, obtain receipts for articles delivered and keep a log of items received and delivered, or deliver items to offices and departments within an establishment. The Messenger Courier may use a bicycle, golf cart, or motorcycle to perform these duties. Note: Employees who regularly perform driving duties should be classified as a Driver Courier, which is listed under Transportation.

01190 ORDER CLERK (Occupational Base)

The Order Clerk receives written or verbal purchase orders. Work typically involves some combination of the following duties: quoting prices, determining availability of ordered items and suggesting substitutes when necessary, advising expected delivery date and method of delivery, recording order, and customer information on order sheets. The Order Clerk is responsible for checking order sheets for accuracy and adequacy of information; ascertaining credit rating of customer; furnishing customer with confirmation of receipt of order; order follow up, or informing customer of a delay in delivery. The Order Clerk maintains order files and verifies shipping invoices against original orders.

This position excludes workers paid on a commission basis or whose duties include any of the following:

Receiving orders for services rather than for material or merchandise; providing customers with consultative advice using knowledge gained from engineering or extensive technical training; emphasizing selling skills; handling material or merchandise as an integral part of the job.

01191 ORDER CLERK I

This position handles orders involving items that have readily identified uses and applications. The Order

Clerk I may refer to a catalog, manufacturer's manual or similar document to insure that the proper item is supplied or to verify the price of order.

01192 ORDER CLERK II

This position handles orders that involve making judgments such as choosing which specific product or material from the establishment's product lines will satisfy the customer's needs, or determining the price to be quoted when pricing involves more than merely referring to a price list or making some simple mathematical calculations.

01260 PERSONNEL ASSISTANT (Occupational Base)

This position performs a variety of general personnel clerical tasks in such areas as employee records, benefits, education, training, employment/staffing, compensation, employee labor relations, and equal employment opportunity/affirmative action. The Personnel Assistant may conduct surveys and update manual and automated personnel records. At the higher levels, assistants perform limited aspects of personnel professionals’ work such as interviewing candidates, recommending placements, performing compensation or benefit support activities involving contacts throughout the company, and preparing communications to various third party benefit vendors. Excluded are workers who primarily compute and process payrolls.

01261 PERSONNEL ASSISTANT I

This position performs a variety of tasks including, but not limited to, clerical and secretarial duties. The work is under general supervision of higher-level personnel in preparation of various human resource tasks throughout compensation, benefits, staffing/employment, EEO procedures and policy administration. The Personnel Assistant I is expected to exercise discretion at all times; limited judgment may be necessary at times. This assistant may be required to operate general office equipment such as:

typewriter, personal computer, copier, adding machine, and facsimile.

01262 PERSONNEL ASSISTANT II

This position serves as a clerical expert in independently processing the most complicated types of personnel actions, e.g., temporary employment, rehires, and dismissals. In this position, one may perform tasks beyond routine clerical such as: pre-employment drug screening and new hire orientation, responding to routine questions on policy and procedures, and/or provide reports on employee turnover or time and attendance. This assistant may be asked to evaluate and consolidate information from various sources under short deadlines, such as internal or external survey information, reporting on company employment statistics (retention, equal opportunity reporting, etc). The Personnel Assistant II may provide guidance to lower level Personnel Assistants. This level requires extensive knowledge of various office software packages. Guidance is provided as needed. Completed written work receives close technical review from higher-level personnel office employees. Work may be checked occasionally.

01263 PERSONNEL ASSISTANT III

This position performs work in support of human resource professionals that requires a good working knowledge of personnel procedures, guides, and precedents. Job tasks may include interviewing applicants, obtaining references, and recommending placement in a well-defined occupation. At this level, assistants typically have a range of personal contacts within and outside the organization, in addition to handling employee-sensitive material. Therefore, the Assistant must be tactful, discrete, and articulate.

This Assistant may be involved in identifying potential issues and grievance procedures, in addition to documenting necessary information to avoid company threat. The Personnel Assistant III may make recommendations to human resource professionals on job classification, wage rates, and employee salaries. The use of computers may be relied on heavily for organizational and reporting purposes.

Advanced experience with office software packages may be needed. This Assistant may perform some clerical work in addition to the above duties. Supervisor will review completed work against stated objectives.

01270 PRODUCTION CONTROL CLERK

This position compiles and records production data for industrial establishments to compare records and reports on volume of production, consumption of material, quality control, and other aspects of production. May perform any combination of the following duties: compile and record production data from customer orders, work tickets, product specifications, and individual worker production sheets following prescribed recording procedures and using different word processing techniques. This Clerk calculates such factors as types and quantities of items produced, materials used, amount of scrap, frequency of defects, and worker and department production rates, using a computer, calculator, and/or spreadsheets. Additional tasks include: writing production reports based on data compiled, tabulated, and computed, following prescribed formats, maintaining files of documents used and prepared, compiling detailed production sheets, or work tickets for use by production workers as guides in assembly or manufacture of products. This Clerk prepares written work schedules based on established guidelines and priorities, compiles material inventory records, and prepares requisitions for procurement of materials and supplies charts production using chart, graph, or pegboard based on statistics compiled for reference by production and management personnel. This Clerk also sorts and distributes work tickets or material and may compute wages from employee time cards and post wage data on records used for preparation of payroll.

01280 RECEPTIONIST

This position greets visitors, determining nature of visits and directing visitors to appropriate persons. The Receptionist may also have other duties such as recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; making appointments; keeping a log of visitors;

and issuing visitor passes. In this position, one may also work on a computer and perform other routine clerical work that may occupy the major portion of the worker's time.

01290 RENTAL CLERK

This position performs clerical duties concerned with rental and management of public housing projects answers telephone and responds to requests for maintenance, complaints, rental information or, as appropriate, forwards calls to senior officials. The Rental Clerk receives rental payments and other income, assesses late charges, applies cancellation stamp required by government housing agency, writes receipts, and prepares rental transmittal forms and collection logs for government accounting system. This Clerk receives security deposits and prepares tenant receipts, prepares bank deposits, maintains tenant files, and follows up on income re-certifications.

01300 SCHEDULER, MAINTENANCE

This position schedules vehicle repairs and lubrication for vehicle-maintenance, schedules vehicles for lubrication or repairs based on date of last lubrication and mileage traveled or urgency of repairs. The Maintenance Scheduler contacts garage to verify availability of facilities, notifies parking garage workers to deliver specified vehicles, and maintains a file of requests for services.

01310 SECRETARY* (Occupational Base)

This position provides principal secretarial support in an office, usually to one individual, and, in some cases, to the subordinate staff of that individual. The Secretary maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff, works fairly independently receiving a minimum of detailed supervision and guidance, and performs various clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office. Computers may exist in the environment, requiring working knowledge of certain office software programs.

Classification by Level:

Secretary jobs that meet the required characteristics are matched at one of three levels according to two factors: (a) level of the secretary's supervisor within the overall organizational structure, and (b) level of the secretary's responsibility. The table following the explanations of these factors indicates the level of the secretary for each combination of factors. Level of Secretary's Supervisor (LS) Secretaries should be matched with one of the three LS levels below that best describes the organization of the secretary's supervisor.

LS-1 Organizational structure is not complex and internal procedures and administrative controls are simple and informal; supervisor directs staff through face-to-face meetings.

LS-2 Organizational structure is complex and is divided into subordinate groups that usually differ from each other as to subject matter, function, etc. Supervisor usually directs staff through intermediate supervisors. Internal procedures and administrative controls are formal. An entire organization (e.g., division, subsidiary, or parent organization) may contain a variety of subordinate groups that meet the LS- 2 definition. Therefore, it is not unusual for one LS-2 supervisor to report to another LS-2 supervisor.

The presence of subordinate supervisors does not by itself, mean LS-2 applies. For example, a clerical processing organization divided into several units, each performing very similar work, is placed in LS-1.

In smaller organizations or industries such as retail trades, with relatively few organizational levels, the supervisor may have an impact on the policies and major programs of the entire organization, and may deal with important outside contacts as described in LS-3.

LS-3 Organizational structure is divided into two or more subordinate supervisory levels (of which at least one is a managerial level) with several subdivisions at each level. Executive's program(s) are usually interlocked on a direct and continuing basis with other major organizational segments, requiring constant attention to extensive formal coordination, clearances, and procedural controls. Executive typically has:

financial decision-making authority for assigned program(s); considerable impact on the entire organization's financial position or image; and responsibility for, or has staff specialists in such areas as, personnel and administration for assigned organization. Executive plays an important role in determining the policies and major programs of the entire organization, and spends considerable time dealing with outside parties actively interested in assigned program(s) and current or controversial issues.

Level of Secretary's Responsibility (LR)

This factor evaluates the nature of the work relationship between the secretary and the supervisor or staff, and the extent to which the secretary is expected to exercise initiative and judgment. Secretaries should be matched at the level best describing their level of responsibility. When a position's duties span more than one LR level, the introductory paragraph at the beginning of each LR level should be used to determine which of the levels best matches the position.

(Typically, secretaries performing at the higher levels of responsibility also perform duties described at the lower levels.)

LR-1 Carries out recurring office procedures independently, and selects the guideline or reference that fits the specific case. The supervisor provides specific instructions on new assignments and checks completed work for accuracy. The LR-1 performs varied duties including or comparable to the following:

a. Respond to routine telephone requests that have standard answers; refer calls and visitors to appropriate staff. Control mail and assure timely staff response, and send form letters;

b. As instructed, maintain supervisor's calendar, make appointments, and arrange for meeting rooms:

c. Review materials prepared for supervisor's approval for typographical accuracy and proper format;

d. Maintain recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans;

e. Requisition supplies, printing, maintenance or other services, type, take and transcribe dictation, create and maintain office files.

LR-2 handles differing situations, problems, and deviations in the work of the office according to the supervisor's general instructions, priorities, duties, policies, and program goals. Supervisor may assist secretary with special assignments. Duties include or are comparable to the following:

a. Screen telephone calls, visitors, and incoming correspondence; personally respond to requests for information concerning office procedures; determine which requests should be handled by the supervisor, appropriate staff member or other offices, prepare and sign routine non-technical correspondence in own or supervisor's name;

b. Schedule tentative appointments without prior clearance.

Make arrangements for conferences and meetings and assemble established background materials as directed. May attend meetings and record and report on the proceedings;

c. Review outgoing materials and correspondence for internal consistency and conformance with supervisor's procedures; assure that proper clearances have been obtained, when needed;

d. Collect information from the files or staff for routine inquiries on office program(s) or periodic reports, and refer non-routine requests to supervisor or staff;

e. Explain to subordinate staff supervisor's requirements concerning office procedures, coordinate personnel, and administrative forms for the office and forwards for processing.

LR-3 uses greater judgment and initiative to determine the approach or action to take in non-routine situations, interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Duties include or are comparable to the following:

a. Based on knowledge of the supervisor's views, compose correspondence on own initiative about administrative matters and general office policies for supervisor's approval;

b. Anticipate and prepare materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered;

c. Read publications, regulations, and directives and take action or refer those that are important to the supervisor and staff;

d. Prepare special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions;

e. Advise secretaries in subordinate offices on new procedures; request information needed from the subordinate office(s) for periodic or special conferences, reports, inquiries, etc., and shifts clerical staff to accommodate workload needs.

Excludes secretaries performing any of the following duties:

Acting as office manager for the executive's organization, e.g., determines when new procedures are needed for changing situations and devises and implements alternatives; revising or clarifying procedures to eliminate conflict or duplication; identifying and resolving various problems that affect the orderly flow of work in transactions with parties outside the organization.

Preparing agenda for conferences; explain discussion topics to participants; drafts introductions and develops background information and prepares outlines for executive or staff member(s) to use in writing speeches.

The LR-3 advises individuals outside the organization on the executive's views on major policies or current issues facing the organization; contacts or responds to contact from high-ranking outside officials (e.g., city or state officials, members of congress, presidents of national unions or large national or international firms, etc.) in unique situations. These officials may be relatively inaccessible, and each contact typically must be handled differently, using judgment and discretion.

CRITERIA FOR MATCHING SECRETARIES BY LEVEL

Secretary I (01311), Secretary II (01312), Secretary III (01313)

LR-1 LR-2 LR-3

LS-1 I 01311 II 01312 III 01313

LS-2 I 01311 III 01313 See Note LS-3 I 01311 See Note See Note

NOTE: Employees whose duties meet this level of responsibility and supervision may be properly classified under the Administrative Assistant category or the class may need to be conformed.

01320 SERVICE ORDER DISPATCHER

This position receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company, records information, such as name, address, article to be repaired, or service to be rendered, prepares work order and distributes to service crew, schedules service calls and dispatches service crew. The Service Order Dispatcher calls or writes the customer to insure satisfactory performance of service, keeps record of service calls and work orders, may dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.

01410 SUPPLY TECHNICIAN

This position performs limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, and property utilization) related to depot, local, or other supply activities. Work usually is segregated by commodity area or function, and controlled in terms of difficulty, complexity, or responsibility. Assignments usually relate to stable or standardized segments of technical supply management operations; or to functions or subjects that are narrow in scope or limited in difficulty. The work generally involves individual case problems or supply actions. This work may require consideration of program requirements together with specific variations in or from standardized guidelines.