MAS - Palmer Staffing Services Inc. - GS07F5472P

GENERAL SERVICES ADMINISTRATION

Federal Supply Service Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage!

is http://www.gsaadvantage.gov.

Multiple Award Schedule SIN: 561320SBSA - Temporary Staffing (SBSA)

Contract Number: GS-07F-5472P

For more information on ordering from the Federal Supply Schedule for Temporary, Administrative and Professional Staffing Services click on the Ordering Procedures button at http://www.gsa.gov/tempservices.

Contract Period: December 3, 2018 - December 2, 2023

Palmer Staffing Services, Inc.

1001 Connecticut Avenue, NW

Suite 715 Washington, DC 20036

Telephone: (202) 464-1000 Internet Address: www.palmerlegalstaffing.com

CONTRACTOR’S ADMINISTRATION SOURCE:

Patrice Scott – pscott@palmer-staffing.com

Peter McChesney - pmcchesney@palmer-staffing.com http://www.gsaadvantage.gov/ http://www.gsa.gov/tempservices http://www.palmerlegalstaffing.com/ mailto:pscott@palmer-staffing.com mailto:pmcchesney@palmer-staffing.com

Customer Information:

1a. Authorized Special Item Numbers

SIN 561320SBSA

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN: N/A

2. Maximum order: $100,000.00

3. Minimum order: $100.00

4. Geographic coverage (delivery area): Washington, DC area

5. Point(s) of production (city, county, and state or foreign country): N/A

6. Discount from list prices or statement of net price: N/A

7. Quantity discounts: N/A

8. Prompt payment terms: Net 30

9a. Government Purchase Cards are accepted at or below the micro-purchase threshold.

9b. Government Purchase Cards are accepted above the micro-purchase threshold.

10. Foreign items (list items by country of origin). None

11a.Time of delivery. As Negotiated in Delivery Order

12. F.O.B. point(s). N/A

13a. Ordering address(es):

Peter McChesney Palmer Staffing Services, Inc.

1001 Connecticut Avenue, NW Suite 715 Washington, DC 20036 pmcchesney@palmer-staffing.com

14. Payment address(es): Same as contractor address.

15. Warranty provision. Commercial

16. Export packing charges, if applicable – N/A mailto:pmcchesney@palmer-staffing.com

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level) – N/A

18. Terms and conditions of rental, maintenance, and repair (if applicable) - N/A

19. Terms and conditions of installation (if applicable). – N/A

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable) – N/A

21. List of service and distribution points (if applicable) – N/A

22. List of participating dealers (if applicable). – N/A

23. Preventive maintenance (if applicable) – N/A

24.a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

24.b. Section 508 Compliance for EIT: N/A

25. UEI Number: QYMJLDJQJAG8

26. Central Contractor Registration (CAGE Code): 1ZD98

27. DESCRIPTION OF SERVICES AND PRICING

Palmer Staffing Services is a proven provider of Temporary Administrative Personnel Services (TAPS) in the Washington, DC area. We offer a full array of administrative support services, data entry and computer support personnel, professional paralegal staff and attorneys to support your short and long term staffing needs. We are pleased to present our Temporary Administrative Personnel Services (TAPS) Labor Categories and GSA approved Labor Hour rates on the following pages.

Wage Determination No.: 2015-4281, Revised No.: 25, Dated 12/27/2022 Category CODE

ADMINISTRATIVE, SUPPORT AND CLERICAL OCCUPATIONS

N 01000 Administrative Support and Clerical Occupations

N 01011 Accounting Clerk I 33.53$

N 01012 Accounting Clerk II 37.04$

N 01013 Accounting Clerk III 40.79$

N 01020 Administrative Assistant 59.94$

N 01040 Court Reporter 47.15$

N 01041 Customer Service Representative I 29.64$

N 01042 Customer Service Representative II 31.86$

N 01043 Customer Service Representative III 35.12$

N 01051 Data Entry Operator I 29.51$

N 01052 Data Entry Operator II 31.73$

N 01060 Dispatcher, Motor Vehicle 38.80$

N 01070 Document Preparation Clerk 31.84$

N 01090 Duplicating Machine Operator 31.84$

N 01111 General Clerk I 30.78$

N 01112 General Clerk II 33.14$

N 01113 General Clerk III 36.57$

N 01120 Housing Referral Assistant 42.21$

N 01141 Messenger (Courier) 34.11$

N 01191 Order Clerk I 29.61$

N 01192 Order Clerk II 31.84$

N 01261 Personnel Assistant (Employment) I 34.07$

N 01262 Personnel Assistant (Employment) II 37.49$

N 01263 Personnel Assistant (Employment) III 41.18$

N 01270 Production Control Clerk 44.37$

N 01290 Rental Clerk 31.75$

N 01300 Scheduler, Maintenance 34.87$

N 01311 Secretary I 34.87$

N 01312 Secretary II 38.39$

N 01313 Secretary III 42.21$

N 01320 Service Order Dispatcher 35.24$

N 01410 Supply Technician 59.94$

NEW Total

GSA Price

PALMER STAFFING SERVICES, INC.

SIN: 561320SBSA - Temporary Staffing

OCCUPATION TITLE

Preponderance of Work Location: District of Columbia

N 01420 Survey Worker 36.32$

N 01460 Switchboard Operator/Receptionist 30.70$

N 01531 Travel Clerk I 33.00$

N 01532 Travel Clerk II 35.46$

N 01533 Travel Clerk III 38.00$

N 01611 Word Processor I 32.41$

N 01612 Word Processor II 35.77$

N 01613 Word Processor III 39.37$

N 12000 Health Occupations

N 12160 Medical Record Clerk 38.73$

N 12190 Medical Record Technician 44.73$

N 12195 Medical Transcriptionist 35.47$

AUTOMATIC DATA PROCESSING OCCUPATIONS

N 14000 Information Technology Occupations

N 14041 Computer Operator I 38.64$

N 14042 Computer Operator II 42.65$

N 14043 Computer Operator III 46.93$

N 14044 Computer Operator IV 51.54$

N 14045 Computer Operator V 56.57$

N 14150 Peripheral Equipment Operator 38.64$

N 14160 Personal Computer Support Technician 51.54$

N 14170 System Support Specialist 61.72$

GENERAL SERVICES AND SUPPORT

N 05000 Automotive Service Occupations

N 05005 Automotive Body Repairer, Fiberglass 46.98$

N 05010 Automotive Electrician 43.70$

N 05040 Automotive Glass Installer 41.46$

N 05070 Automotive Worker 41.46$

N 05110 Mobile Equipment Servicer 36.39$

N 05130 Motor Equipment Metal Mechanic 45.73$

N 05160 Motor Equipment Metal Worker 41.46$

N 05190 Motor Vehicle Mechanic 45.73$

N 05220 Motor Vehicle Mechanic Helper 33.73$

N 05250 Motor Vehicle Upholstery Worker 39.05$

N 05280 Motor Vehicle Wrecker 41.46$

N 05310 Painter, Automotive 43.70$

N 05340 Radiator Repair Specialist 41.46$

N 05370 Tire Repairer 28.40$

N 05400 Transmission Repair Specialist 45.73$

N 07000 Food Preparation and Service Occupations

N 07010 Baker 30.49$

N 07041 Cook I 31.18$

N 07042 Cook II 35.40$

N 07070 Dishwasher 26.52$

N 07130 Food Service Worker 26.78$

N 07210 Meat Cutter 35.02$

N 07260 Waiter/Waitress 25.83$

11000 General Services and Support Occupations

N 11030 Cleaner, Vehicles 26.12$

N 11060 Elevator Operator 28.05$

N 11090 Gardener 39.33$

N 11122 Housekeeping Aide 28.05$

N 11150 Janitor 28.07$

N 11210 Laborer, Grounds Maintenance 30.68$

N 11240 Maid or Houseman 26.50$

N 11260 Pruner 29.09$

N 11270 Tractor Operator 36.42$

N 11330 Trail Maintenance Worker 30.68$

N 11360 Window Cleaner 29.51$

16000 Laundry, Dry Cleaning, Pressing and Related Occupations

N 16010 Assembler 30.23$

N 16030 Counter Attendant 30.23$

N 16040 Dry Cleaner 33.79$

N 16070 Finisher, Flatwork, Machine 30.23$

N 16090 Presser, Hand 30.23$

N 16110 Presser, Machine, Drycleaning 30.23$

N 16130 Presser, Machine, Shirts 30.23$

N 16160 Presser, Machine, Wearing Apparel, Laundry 30.23$

N 16190 Sewing Machine Operator 34.98$

N 16220 Tailor 36.17$

N 16250 Washer, Machine 31.41$

19000 Machine Tool Operation and Repair Occupations

N 19010 Machine-Tool Operator (Toolroom) 48.37$

N 19040 Tool and Die Maker 57.63$

21000 Material Handling and Packing Occupations

N 21020 Forklift Operator 37.61$

N 21030 Material Coordinator 44.37$

N 21040 Material Expediter 44.37$

N 21050 Material Handling Laborer 28.55$

N 21071 Order Filler 29.45$

N 21080 Production Line Worker (Food Processing) 37.61$

N 21110 Shipping Packer 31.75$

N 21130 Shipping/Receiving Clerk 31.75$

N 21140 Store Worker I 29.03$

N 21150 Stock Clerk 34.84$

N 21210 Tools and Parts Attendant 37.61$

N 21410 Warehouse Specialist 37.61$

23000 Mechanics and Maintenance and Repair Occupations

N 23010 Aerospace Structural Welder 64.68$

N 23021 Aircraft Mechanic I 52.35$

N 23022 Aircraft Mechanic II 61.67$

N 23023 Aircraft Mechanic III 64.68$

N 23040 Aircraft Mechanic Helper 44.94$

N 23050 Aircraft Painter 60.28$

N 23060 Aircraft Servicer 52.35$

N 23080 Aircraft Worker 55.71$

N 23130 Carpenter, Maintenance 45.07$

N 23160 Electrician, Maintenance 48.96$

N 23181 Electronics Technician, Maintenance I 53.28$

N 23182 Electronics Technician, Maintenance II 56.25$

N 23183 Electronics Technician, Maintenance III 58.93$

N 23370 General Maintenance Worker 39.50$

N 23380 Ground Support Equipment Mechanic 61.67$

N 23381 Ground Support Equipment Servicer 52.35$

N 23382 Ground Support Equipment Worker 55.71$

N 23410 Heating, Refrigeration and Air Conditioning Mechanic 49.28$

N 23411 Heating, Ventilation & Air Conditioning Mechanic (Research Facility) 51.63$

N 23430 Heavy Equipment Mechanic 47.83$

N 23440 Heavy Equipment Operator 43.48$

N 23460 Instrument Mechanic 53.62$

N 23465 Laboratory / Shelter Mechanic 48.37$

N 23470 Laborer 29.28$

N 23530 Machinery Maintenance Mechanic 49.45$

N 23550 Machinist, Maintenance 49.26$

N 23580 Maintenance Trades Helper 31.89$

N 23640 Millwright 48.87$

N 23710 Office Appliance Repairer 38.75$

N 23760 Painter, Maintenance 37.90$

N 23790 Pipefitter, Maintenance 49.91$

N 23810 Plumber, Maintenance 47.67$

N 23820 Pneudraulic Systems Mechanic 50.65$

N 23850 Rigger 50.56$

N 23870 Scale Mechanic 45.86$

N 23890 Sheet-Metal Worker, Maintenance 47.63$

N 23910 Small Engine Mechanic 38.35$

N 23931 Telecommunication Mechanic I 59.34$

N 23932 Telecommunication Mechanic II 62.22$

N 23950 Telephone Lineman 59.45$

N 23960 Welder, Combination, Maintenance 45.49$

N 23980 Woodworker 40.18$

24000 Personal Needs Occupations

N 24570 Child Care Attendant 27.37$

N 24580 Child Care Center Clerk 32.83$

N 24610 Chore Aide 26.27$

N 24620 Family Readiness and Support Services Coordinator 35.52$

28000 Recreation Occupations

N 28210 Gate Attendant /Gate Tender 31.60$

N 28310 Lifeguard 23.83$

N 28350 Park Attendant (Aide) 34.74$

N 28510 Recreation Aide/ Health Facility Attendant 26.77$

N 28515 Recreation Specialist 41.80$

N 28690 Swimming Pool Operator 36.58$

29000 Stevedoring/Longshoremen Occupations

N 29010 Blocker and Bracer 56.07$

N 29020 Hatch Tender 56.07$

N 29030 Line Handler 56.07$

N 29041 Stevedore I 52.70$

N 29042 Stevedore II 59.21$

31000 Transportation/ Mobile Equipment Operation Occupations

N 31020 Bus Aide 57.66$

N 31030 Bus Driver 28.84$

N 31043 Driver Courier 39.56$

N 31260 Parking and Lot Attendant 34.92$

N 31290 Shuttle Bus Driver 27.25$

N 31310 Taxi Driver 34.32$

N 31361 Truckdriver, Light 31.08$

N 31362 Truckdriver, Medium 37.69$

N 31363 Truckdriver, Heavy 40.47$

N 31364 Truckdriver, Tractor-Trailer 39.94$

INFORMATION AND ARTS OCUPATIONS INCLUDING MISCELLANEOUS OCCUPATIONS

13000 Information and Arts Occupations

N 13011 Exhibits Specialist I 40.70$

N 13012 Exhibits Specialist II 49.18$

N 13013 Exhibits Specialist III 58.99$

N 13041 Illustrator I 37.72$

N 13042 Illustrator II 45.48$

N 13043 Illustrator III 54.48$

N 13047 Librarian 67.23$

N 13050 Library Aide/Clerk 31.47$

N 13054 Library Information Technology System Admiinistrator 62.66$

N 13058 Library Technician 39.34$

N 13061 Media Specialist I 45.63$

N 13062 Media Specialist II 50.40$

N 13063 Media Specialist III 55.60$

N 13071 Photographer I 34.86$

N 13072 Photographer II 38.61$

N 13073 Photographer III 47.04$

N 13074 Photographer IV 55.85$

N 13075 Photographer V 66.01$

N 13110 Video Teleconference Technician 49.09$

99000 Miscellaneous Occupations

N 99030 Cashier 25.35$

N 99050 Desk Clerk 26.55$

N 99251 Laboratory Animal Caretaker I 29.09$

N 99252 Laboratory Animal Caretaker II 31.32$

N 99510 Photofinishing Worker 32.45$

N 99710 Recycling Worker 38.77$

N 99711 Recycling Specialist 46.34$

N 99730 Refuse Collector 35.60$

N 99810 Sales Clerk 26.01$

N 99831 Surveying Aide 33.34$

N 99832 Surveying Technician 48.23$

TECHNICAL AND PROFESSIONAL OCCUPATIONS

15000 Intructional Occupations

N 15050 Computer Based Training Specialist/ Instructor 58.48$

N 15080 Graphic Artist 57.81$

N 15090 Technincal Instructor 51.38$

N 15095 Technical Instructor/ Course Developer 61.70$

N 15110 Test Proctor 42.49$

N 15120 Tutor 42.49$

30000 Technical Occupations

N 30021 Archeological Technician I 35.68$

N 30022 Archeological Technician II 39.30$

N 30023 Archeological Technician III 47.42$

N 30030 Cartographic Technician 47.42$

N 30040 Civil Engineering Technician 53.24$

N 30061 Drafter/CAD Operator I 35.68$

N 30062 Drafter/CAD Operator II 39.30$

N 30063 Drafter/CAD Operator III 43.20$

N 30064 Drafter/CAD Operator IV 51.97$

N 30081 Engineering Technician I 38.69$

N 30082 Engineering Technician II 42.78$

N 30083 Engineering Technician III 47.26$

N 30084 Engineering Technician IV 57.27$

N 30085 Engineering Technician V 68.91$

N 30086 Engineering Technician VI 82.28$

N 30090 Environmental Technician 47.42$

N 30210 Laboratory Technician 47.42$

N 30240 Mathematical Technician 56.35$

N 30361 Paralegal/Legal Assistant I 39.27$

N 30362 Paralegal/Legal Assistant II 47.42$

N 30363 Paralegal/Legal Assistant III 56.85$

N 30364 Paralegal/Legal Assistant IV 67.67$

N 30390 Photo-Optics Technician 46.08$

N 30461 Technical Writer I 44.76$

N 30462 Technical Writer II 53.60$

N 30463 Technical Writer III 63.76$

Most Favored Customer (MFC): _Congressional Budget Office____

MFC Total Markup: ___69.87% _________________

GSA Total Markup: ___45% ___________________

Current Health & Welfare Rate and Effective Date: $4.80 effect on 12/27/2022

Wage Determination Number: 2015-4281

Wage Revision Number: 25

Wage Revision Effective Date: 12/27/2022

Labor Category Description

01000 ADMINISTRATIVE SUPPORT AND CLERICAL OCCUPATIONS

This category includes occupations concerned with preparing, transcribing, transferring, systematizing, and preserving both written and computerized communications and records; gathering and distributing information. The duties in this category also include: operating office machines; storing, distributing, accounting for stores of materials; distributing mail and delivering messages.

Performing other administrative support and clerical duties may be required.

01010 ACCOUNTING CLERK (Occupational Base)

The Accounting Clerk performs one or more accounting tasks such as; posting to registers and ledgers; balancing and reconciling accounts; verifying the internal consistency, completeness, and mathematical accuracy of accounting documents. In addition, tasks include; assigning prescribed accounting distribution codes; examining and verifying the clerical accuracy of various types of reports, lists, calculations, and postings.

This position is responsible for preparing journal vouchers; making entries of adjustments to accounts; and working with spreadsheets. Level I requires a basic knowledge of routine clerical methods, office practices and procedures as they relate to the clerical processing and recording of transactions. Levels II and III require a knowledge and understanding of the established and standardized bookkeeping and accounting procedures and techniques used in an accounting system, or a segment of an accounting system where there are few variations in the types of transactions handled. In addition, most jobs at each level will require a basic knowledge and understanding of the terminology, codes, and processes used in an automated accounting system.

01011 ACCOUNTING CLERK I

This position is responsible for performing one or more routine accounting clerical operations such as: examining, verifying, and correcting various accounting documents to ensure completeness and accuracy of data in accordance to accounting procedures.

Specific tasks/duties are assigned under adequate supervision. Entry-level reconciliation and posting will be assigned under detailed guidance. In most instances, an employee in this position will rely on the supervisors’ instructions. Completed work will be reviewed for accuracy and compliance with procedures.

01012 ACCOUNTING CLERK II

This position uses knowledge of double entry bookkeeping in performing one or more of the following: posting actions to journals, identifying subsidiary accounts affected, making debit and credit entries, and assigning proper codes. The Accounting Clerk II may review computer printouts against manually maintained journals, detect and correct erroneous postings, and prepare documents to adjust accounting classifications and other data, or review lists of transactions rejected by an automated system. In this instance, the

Accounting Clerk II will determine reasons for rejections, and prepare necessary correcting material. On routine assignments, an employee will select and apply established procedures and techniques. Detailed instructions are provided for difficult or unusual assignments. Completed work and methods used, are reviewed for technical accuracy.

01013 ACCOUNTING CLERK III

The Accounting Clerk III maintains journals or subsidiary ledgers of an accounting system and balances and reconciles accounts. Typical duties include one or both of the following: 1.) reviewing invoices and statements verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit determining accounts involved. The review will include coding transactions, and processing material through data processing for application in the accounting system; 2.)

analysis and reconciliation of computer printouts with operating unit reports (contacting units, researching causes of discrepancies, and taking action to ensure that accounts balance). Supervisor provides suggestions for handling unusual or non-recurring transactions. Conformance with requirements and technical soundness of completed work are reviewed by the supervisor, or are controlled by mechanisms built into the accounting processes.

01020 ADMINISTRATIVE ASSISTANT

In addition to secretarial duties (filing, taking phone calls, scheduling appointments, making travel arrangements), this position will provide administrative support to executive staff with office management responsibilities to include budgeting, personnel records and payroll. The Administrative Assistant may be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials.

01040 COURT REPORTER

This position records examination, testimony, judicial opinions, judge's charge to jury, judgment or sentence of court, or other proceedings in a court of law by manual or machine shorthand. The Court Reporter reads portions of transcript during trial at the judge's request, and asks speakers to clarify inaudible statements. The Court Reporter transcribes recorded material using a typewriter, or dictates material into a recording machine.

01050 DATA ENTRY OPERATOR (Occupational Base)

This position operates keyboard-controlled data entry devices such as a computer, key-operated magnetic tape, or disc encoder to transcribe data into a format suitable for computer processing. Job task requires skill in operating an alphanumeric keyboard, and an understanding of transcribing procedures and relevant data entry equipment. Positions are classified into levels based on the following definitions:

01151 DATA ENTRY OPERATOR I

This position works under close supervision and follows specific procedures or detailed instructions. The Data Entry Operator I works from various standardized source documents that have been coded and require little or no selecting, coding or interpreting of data. Problems such as erroneous items and codes, or missing information are resolved at the supervisory level. Work is routine and repetitive.

01152 DATA ENTRY OPERATOR II

This position requires the application of experience and judgment in selecting procedures to be followed, and searching for interpreting, selecting, or coding items to be entered from a variety of document sources. The Data Entry

Operator II may occasionally perform routine work as described for Data Entry

Operator I.

Excluded are operators above Level II using the key entry controls to access, read, and evaluate the substance of specific records to take substantive actions, or to make entices requiring a similar level of knowledge.

01060 DISPATCHER, MOTOR VEHICLE (Motor Vehicle Utilization Assistant)

This position is responsible for the assignment of motor vehicles and drivers for conveyance of freight or passengers, and compiles lists of available vehicles. The assignment of vehicles is determined by factors such as length and purpose of trip, freight or passenger requirements, and preference of user. Additional responsibilities include the issuance of keys, record sheets, and driver credentials. The Dispatcher records time of departure, destination, cargo, expected time of return and investigates overdue vehicles.

The Dispatcher may confer with customers to expedite or locate missing, misrouted, delayed or damaged merchandise, maintain record of mileage, fuel used, repairs made, and other expenses. The Dispatcher may establish service or delivery routes, supervise loading and unloading, issue equipment to drivers, (such as hand trucks, dollies, and blankets), direct activities of drivers, assign helpers to drivers, work at vehicle distribution centers, and assign vehicles to customer agencies.

01070 DOCUMENT PREPARATION CLERK (Document Preparer)

This position prepares documents such as brochures, books, periodicals, catalogs, and pamphlets for copying or photocopying. The Document Preparation Clerk cuts documents into individual standardized pages, using a paper cutter or razor knife.

Document pages are reproduced as necessary to improve clarity or to adjust the standardized page size according to the limitations of the designated copy machine. The

Document Preparation Clerk stamps standard symbols on pages or inserts instruction cards to notify Duplicating Machine Operator of special handling, prepares cover sheets and document folders for material, and index cards for files, and files folder according to index code and copies priority schedule.

01090 DUPLICATING MACHINE OPERATOR (PhotocopyMachine Operator;

Reproduction Worker)

This position operates one or more photocopying, photographic, mimeograph and duplicating office machines to make copies of documents such as letters, reports, directives, manuals, articles and bulletins. Additional responsibilities include: operating small binding machines, performing clerical duties associated with the request for printing and photographic services, preparing assembly sheets, printing requisitions with specifications for printing and binding, recording, delivering and collecting work. The

Duplicating Machine Operator performs minor repairs preventive maintenance, and maintains an inventory of supplies and reproduction equipment paying particular attention to important variables indicated by trade name of machine.

01110 GENERAL CLERK (Occupational Base)

The General Clerk follows clearly detailed procedures in performing simple repetitive tasks in the same sequence. Responsibilities would include filing precoded documents in a chronological file, or operating office equipment, (e.g., mimeograph, photocopy, addressograph or mailing machine).

01111 GENERAL CLERK I

This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.

01112 GENERAL CLERK II

This position requires familiarity with the terminology of the office unit. The General

Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals.

The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

01113 GENERAL CLERK III

This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints.

The General Clerk III may also direct lower level clerks. Positions above level IV are excluded. Such positions require workers to use a thorough knowledge of an office's work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments.

Typical jobs covered by this exclusion include administrative assistants, clerical supervisors, and office managers.

01120 HOUSING REFERRAL ASSISTANT

This position provides housing information to an organization's employees moving to a new location. The Housing Referral Assistant will contact individuals or organizations such as landlords, real estate agents, mobile home dealers, trailer court managers and

Chambers of Commerce by phone. May correspond to obtain listings of rental or sale properties, future housing prospects, and to develop a working relationship with the housing referral service. Job tasks include: compiling housing lists of rental property and properties for purchase. Periodically the Housing Referral Assistant communicates with contacts to update listings, ensures that property owners comply with the nondiscrimination policy, and counsels applicants with regard to special circumstances, e.g. medical or financial hardships, and availability of housing that will meet applicants' needs.

Job tasks include: providing information regarding community services, searches files, makes telephone calls and referrals, providing information regarding locations, owners, agents, price ranges, loans and other related information. The Housing Referral Assistant maintains daily records of office activities (including number of applicants, number of applicants placed, and agents solicited or listed), schedules appointments for housing inspectors, prepares reports as required, and replies to complaints, investigations and letters of inquiry.

01141 MESSENGER COURIER

The Messenger Courier delivers messages, documents, packages and mail to various business concerns or governmental agencies. An employee in this role may perform the following: miscellaneous errands, such as carrying mail within the base and sorting or opening incoming and outgoing mail, obtain receipts for articles delivered and keep a log of items received and delivered, or deliver items to offices and departments within an establishment. The Messenger Courier may use a bicycle, golf cart, or motorcycle to perform these duties.

(Note: Employees who regularly perform driving duties should be classified as a Driver Courier, which is listed under Transportation.)

01190 ORDER CLERK (Occupational Base)

The Order Clerk receives written or verbal purchase orders. Work typically involves some combination of the following duties: quoting prices, determining availability of ordered items and suggesting substitutes when necessary, advising expected delivery date and method of delivery, recording order and customer information on order sheets. The

Order Clerk is responsible for checking order sheets for accuracy and adequacy of information; ascertaining credit rating of customer; furnishing customer with confirmation of receipt of order; order follow up, or informing customer of a delay in delivery. The Order Clerk maintains order files and verifies shipping invoices against original orders.

This position excludes workers paid on a commission basis or whose duties include any of the following: Receiving orders for services rather than for material or merchandise;

providing customers with consultative advice using knowledge gained from engineering or extensive technical training; emphasizing selling skills; handling material or merchandise as an integral part of the job.

01191 ORDER CLERK I

This position handles orders involving items that have readily identified uses and applications. The Order Clerk I may refer to a catalog, manufacturer's manual or similar document to insure that the proper item is supplied or to verify the price of order.

01192 ORDER CLERK II

This position handles orders that involve making judgments such as choosing which specific product or material from the establishment's product lines will satisfy the customer's needs, or determining the price to be quoted when pricing involves more than merely referring to a price list or making some simple mathematical calculations.

01260 PERSONNEL ASSISTANT (Occupational Base)

This position performs a variety of general personnel clerical tasks in such areas as employee records, benefits, education, training, employment/staffing, compensation, employee labor relations, and equal employment opportunity/affirmative action. The

Personnel Assistant may conduct surveys and update manual and automated personnel records. At the higher levels, assistants perform limited aspects of personnel professionals’ work such as interviewing candidates, recommending placements, performing compensation or benefit support activities involving contacts throughout the company, and preparing communications to various third party benefit vendors.

Excluded are workers who primarily compute and process payrolls.

01261 PERSONNEL ASSISTANT I

This position performs a variety of tasks including, but not limited to, clerical and secretarial duties. The work is under general supervision of higher-level personnel in preparation of various human resource tasks throughout compensation, benefits, staffing/employment, EEO procedures and policy administration. The Personnel

Assistant I is expected to exercise discretion at all times; limited judgment may be necessary at times. This assistant may be required to operate general office equipment such as: typewriter, personal computer, copier, adding machine, and facsimile.

01262 PERSONNEL ASSISTANT II

This position serves as a clerical expert in independently processing the most complicated types of personnel actions, e.g., temporary employment, rehires, and dismissals. In this position, one may perform tasks beyond routine clerical such as: pre-employment drug screening and new hire orientation, responding to routine questions on policy and procedures, and/or provide reports on employee turnover or time and attendance. This assistant may be asked to evaluate and consolidate information from various sources under short deadlines, such as internal or external survey information, reporting on company employment statistics (retention, equal opportunity reporting, etc). The Personnel Assistant II may provide guidance to lower level Personnel Assistants.

This level requires extensive knowledge of various office software packages. Guidance is provided as needed. Completed written work receives close technical review from higher-level personnel office employees. Work may be checked occasionally.

01263 PERSONNEL ASSISTANT III

This position performs work in support of human resource professionals that requires a good working knowledge of personnel procedures, guides, and precedents. Job tasks may include interviewing applicants, obtaining references, and recommending placement in a well-defined occupation. At this level, assistants typically have a range of personal contacts within and outside the organization, in addition to handling employee-sensitive material. Therefore, the Assistant must be tactful, discrete, and articulate. This Assistant may be involved in identifying potential issues and grievance procedures, in addition to documenting necessary information to avoid company threat. The Personnel Assistant III may make recommendations to human resource professionals on job classification, wage rates, and employee salaries. The use of computers may be relied on heavily for organizational and reporting purposes. Advanced experience with office software packages may be needed. This Assistant may perform some clerical work in addition to the above duties. Supervisor will review completed work against stated objectives.

01270 PRODUCTION CONTROL CLERK

This position compiles and records production data for industrial establishments to compare records and reports on volume of production, consumption of material, quality control, and other aspects of production. May perform any combination of the following duties: compile and record production data from customer orders, work tickets, product specifications, and individual worker production sheets following prescribed recording procedures and using different word processing techniques. This Clerk calculates such factors as types and quantities of items produced, materials used, amount of scrap, frequency of defects, and worker and department production rates, using a computer, calculator, and/or spreadsheets. Additional tasks include: writing production reports based on data compiled, tabulated and computed, following prescribed formats, maintaining files of documents used and prepared, compiling detailed production sheets or work tickets for use by production workers as guides in assembly or manufacture of products. This Clerk prepares written work schedules based on established guidelines and priorities, compiles material inventory records and prepares requisitions for procurement of materials and supplies charts production using chart, graph, or pegboard based on statistics compiled for reference by production and management personnel.

This Clerk also sorts and distributes work tickets or material and may compute wages from employee time cards and post wage data on records used for preparation of payroll.

01280 RECEPTIONIST

This position greets visitors, determining nature of visits and directing visitors to appropriate persons. The Receptionist may also have other duties such as recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; making appointments; keeping a log of visitors; and issuing visitor passes.

In this position, one may also work on a computer and perform other routine clerical work that may occupy the major portion of the worker's time.

01290 RENTAL CLERK

This position performs clerical duties concerned with rental and management of public housing projects answers telephone and responds to requests for maintenance, complaints, rental information or, as appropriate, forwards calls to senior officials. The

Rental Clerk receives rental payments and other income, assesses late charges, applies cancellation stamp required by government housing agency, writes receipts, and prepares rental transmittal forms and collection logs for government accounting system. This

Clerk receives security deposits and prepares tenant receipts, prepares bank deposits, maintains tenant files, and follows up on income re-certifications.

01300 SCHEDULER, MAINTENANCE

This position schedules vehicle repairs and lubrication for vehicle-maintenance, schedules vehicles for lubrication or repairs based on date of last lubrication and mileage traveled or urgency of repairs. The Maintenance Scheduler contacts garage to verify availability of facilities, notifies parking garage workers to deliver specified vehicles, and maintains a file of requests for services.

01310 SECRETARY* (Occupational Base)

This position provides principal secretarial support in an office, usually to one individual, and, in some cases, to the subordinate staff of that individual. The Secretary maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff, works fairly independently receiving a minimum of detailed supervision and guidance, and performs various clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office. Computers may exist in the environment, requiring working knowledge of certain office software programs.

Classification by Level

Secretary jobs that meet the required characteristics are matched at one of three levels according to two factors: (a) level of the secretary's supervisor within the overall organizational structure, and (b) level of the secretary's responsibility. The table following the explanations of these factors indicates the level of the secretary for each combination of factors.

Level of Secretary's Supervisor (LS)

Secretaries should be matched with one of the three LS levels below that best describes the organization of the secretary's supervisor.

LS-1 Organizational structure is not complex and internal procedures and administrative controls are simple and informal; supervisor directs staff through face-to-face meetings.

LS-2 Organizational structure is complex and is divided into subordinate groups that usually differ from each other as to subject matter, function, etc.

Supervisor usually directs staff through intermediate supervisors. Internal procedures and administrative controls are formal. An entire organization (e.g., division, subsidiary, or parent organization) may contain a variety of subordinate groups that meet the LS-2 definition. Therefore, it is not unusual for one LS-2 supervisor to report to another LS-2 supervisor.

The presence of subordinate supervisors does not by itself, mean LS-2 applies. For example, a clerical processing organization divided into several units, each performing very similar work, is placed in LS-1.

In smaller organizations or industries such as retail trades, with relatively few organizational levels, the supervisor may have an impact on the policies and major programs of the entire organization, and may deal with important outside contacts as described in LS-3.

LS-3 Organizational structure is divided into two or more subordinate supervisory levels (of which at least one is a managerial level) with several subdivisions at each level. Executive's program(s) are usually interlocked on a direct and continuing basis with other major organizational segments, requiring constant attention to extensive formal coordination, clearances, and procedural controls. Executive typically has: financial decisionmaking authority for assigned program(s); considerable impact on the entire organization's financial position or image; and responsibility for, or has staff specialists in such areas as, personnel and administration for assigned organization. Executive plays an important role in determining the policies and major programs of the entire organization, and spends considerable time dealing with outside parties actively interested in assigned program(s) and current or controversial issues.

Level of Secretary's Responsibility (LR)

This factor evaluates the nature of the work relationship between the secretary and the supervisor or staff, and the extent to which the secretary is expected to exercise initiative and judgment. Secretaries should be matched at the level best describing their level of responsibility. When a position's duties span more than one LR level, the introductory paragraph at the beginning of each LR level should be used to determine which of the levels best matches the position. (Typically, secretaries performing at the higher levels of responsibility also perform duties described at the lower levels.)

LR-1 Carries out recurring office procedures independently, and selects the guideline or reference that fits the specific case. The supervisor provides specific instructions on new assignments and checks completed work for accuracy. The LR-1 performs varied duties including or comparable to the following:

a. Respond to routine telephone requests that have standard answers; refer calls and visitors to appropriate staff.

Control mail and assure timely staff response, and send form letters;

b. As instructed, maintain supervisor's calendar, make appointments, and arrange for meeting rooms:

c. Review materials prepared for supervisor's approval for typographical accuracy and proper format;

d. Maintain recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans;

e. Requisition supplies, printing, maintenance or other services, type, take and transcribe dictation, create and maintain office files.

LR-2 handles differing situations, problems, and deviations in the work of the office according to the supervisor's general instructions, priorities, duties, policies, and program goals. Supervisor may assist secretary with special assignments.

Duties include or are comparable to the following:

a. Screen telephone calls, visitors, and incoming correspondence; personally respond to requests for information concerning office procedures; determine which requests should be handled by the supervisor, appropriate staff member or other offices, prepare and sign routine non-technical correspondence in own or supervisor's name;

b. Schedule tentative appointments without prior clearance.

Make arrangements for conferences and meetings and assemble established background materials as directed.

May attend meetings and record and report on the proceedings;

c. Review outgoing materials and correspondence for internal consistency and conformance with supervisor's procedures;

assure that proper clearances have been obtained, when needed;

d. Collect information from the files or staff for routine inquiries on office program(s) or periodic reports, and refer non-routine requests to supervisor or staff;

e. Explain to subordinate staff supervisor's requirements concerning office procedures, coordinate personnel and administrative forms for the office and forwards for processing.

LR-3 uses greater judgment and initiative to determine the approach or action to take in non-routine situations, interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Duties include or are comparable to the following:

a. Based on knowledge of the supervisor's views, compose correspondence on own initiative about administrative matters and general office policies for supervisor's approval;

b. Anticipate and prepare materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered;

c. Read publications, regulations, and directives and take action or refer those that are important to the supervisor and staff;

d. Prepare special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions;

e. Advise secretaries in subordinate offices on new procedures; request information needed from the subordinate office(s) for periodic or special conferences, reports, inquiries, etc., and shifts clerical staff to accommodate workload needs.

Excludes secretaries performing any of the following duties:

Acting as office manager for the executive's organization, e.g., determines when new procedures are needed for changing situations and devises and implements alternatives;

revising or clarifying procedures to eliminate conflict or duplication; identifying and resolving various problems that affect the orderly flow of work in transactions with parties outside the organization.

Preparing agenda for conferences; explain discussion topics to participants; drafts introductions and develops background information and prepares outlines for executive or staff member(s) to use in writing speeches.

The LR-3 advises individuals outside the organization on the executive's views on major policies or current issues facing the organization; contacts or responds to contact from high-ranking outside officials (e.g., city or state officials, members of congress, presidents of national unions or large national or international firms, etc.) in unique situations. These officials may be relatively inaccessible, and each contact typically must be handled differently, using judgment and discretion.

CRITERIA FOR MATCHING SECRETARIES BY LEVEL

Secretary I (01311), Secretary II (01312), Secretary III (01313), Intentionally blank LR-1 LR-2 LR-3

LS-1 I 01311 II 01312 III 01313

LS-2 I 01311 III 01313 See Note

LS-3 I 01311 See Note See Note

NOTE: Employees whose duties meet this level of responsibility and supervision may be properly classified under the Administrative Assistant category or the class may need to be conformed.

01320 SERVICE ORDER DISPATCHER

This position receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company, records information, such as name, address, article to be repaired, or service to be rendered, prepares work order and distributes to service crew, schedules service calls and dispatches service crew. The Service Order Dispatcher calls or writes the customer to insure satisfactory performance of service, keeps record of service calls and work orders, may dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.

01410 SUPPLY TECHNICIAN

This position performs limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, and property utilization) related to depot, local, or other supply activities. Work usually is segregated by commodity area or function, and controlled in terms of difficulty, complexity, or responsibility.

Assignments usually relate to stable or standardized segments of technical supply management operations; or to functions or subjects that are narrow in scope or limited in difficulty. The work generally involves individual case problems or supply actions. This work may require consideration of program requirements together with specific variations in or from standardized guidelines. Assignments require:

(a) a good working knowledge of the governing supply systems, programs, policies, nomenclature, work methods, manuals, or other established guidelines; (b) an understanding of the needs of the organization serviced; and (c) analytical ability to define or recognize the dimension of the problems involved, to collect the necessary data to establish the facts, and take or recommend action based upon application or interpretation of established guidelines.

01420 SURVEY WORKER (Interviewer)

This position interviews people to obtain information on topics such as public issues or consumer buying habits, contacts people at home business or by telephone following specified sampling procedures, or approaches them at random on street. The Survey

Worker asks questions relative to items on a form or questionnaire, records answers, assists persons in filling out forms, and may review, sort, classify and file forms according to specified procedures and criteria. This worker may participate in federal, state or local census surveys.

01530 TRAVEL CLERK (Occupational Base)

This position plans itinerary and schedules travel accommodations for military and civilian personnel with dependents according to travel orders using knowledge of routes, types of carriers, and travel regulations. This Clerk verifies travel orders to insure costs, availability, and convenience of different types of carriers to select most advantageous route and carrier; notifies personnel of travel dates, baggage, limits and medical and visa requirements, and determines that all clearances have been obtained. The Travel Clerk assists personnel in completing travel forms and other business transactions pertaining to travel, may deliver personnel files and travel orders to persons prior to departure, meet and inform arriving personnel of available facilities and housing and furnish other information, and may arrange for motor transportation for arriving or departing personnel.

01531 TRAVEL CLERK I

Under close supervision or following specific procedures and detailed instructions, The

Travel Clerk I arranges travel on one or two modes of transportation. Travel is usually recurrent by the same modes, carriers, routes and same major points of origin and destination, seldom involving special transportation privileges or requiring special allowances or planning for supplemental transportation facilities. When such services are required, they do not occur in such variety or with such frequency as to create problems of timing or coordination.

01532 TRAVEL CLERK II

Travel usually involves the use of two or more modes of transportation. Information on carriers, modes and facilities is readily available since most carriers servicing the area maintain local facilities or publish information regularly. Single carriers or connecting carriers have schedules that are easily coordinated using readily obtainable timetables or guides.

Travel is frequently recurrent. A substantial number of problems arise because of rerouting, and there are often side trips requiring changes of transportation.