MAS - Contact 1, Inc. - GS07F0545W

General Service Administration MAS – Multiple Award Schedule Federal Acquisition Service Authorized Federal Supply Schedule FSS Price List Federal Supply Group: Office Management

Contact 1, Inc.

1017 I ST SE Washington, DC 20003

P. 202-822-8220 F. 202-223-5343

SCHEDULE TITLE: Multiple Award Schedule (MAS) LARGE CATEGORY: Office Management SUBCATEGORY: Office Services

CONTRACT NUMBER: GS-07F-0545W

CONTRACT PERIOD: August 1, 2010 – July 31, 2030 PRICELIST VERSION: PS-0046 Dated April 14, 2025 WEB: www.contact1inc.com BUSINESS SIZE: Women Owned Small Business

CONTACT FOR CONTRACT ADMINISTRIATON: Donna G. Burnett, dgburnett@contact1inc.com

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system.

The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov.

For more information on ordering go to the following website: https://www.gsa.gov/schedules

Prices Shown Herin are Net (discount deducted)

GS-07F-0545W is listed here for reference purposes only and is replaced by 47QRAA10D0003. GS-07F- 0545W is only to be used for active submitted quote(s)/BPAs awarded prior to, or pending an award decision as of 4/9/2025. All new quote(s)/BPAs MUST be awarded against the contractor's Surviving MAS contract 47QRAA10D0003 which expires on 7/31/2030.

http://www.contact1inc.com/ mailto:dgburnett@contact1inc.com http://www.gsaadvantage.gov/ http://www.gsaadvantage.gov/ https://www.gsa.gov/schedules

Table of Contents 1a. TABLE OF AWARDED SPECIAL ITEM NUMBER (SIN)

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN

1c. HOURLY RATES: All hourly rates are Firm Fixed Price

2. MAXIMUM ORDER

3. MINIMUM ORDER

4. GEOGRAPHIC COVERAGE

5. POINTS OF PRODUCTION

6. DISCOUNT FROM LIST PRICES

7. QUANTITY DISCOUNTS

8. PROMPT PAYMENT TERMS

9. FOREIGN ITEMS

10a. TIME OF DELIVERY

10b. EXPEDITED DELIVERY

10c. OVERNIGHT AND 2-DAY DELIVERY

10d. URGENT REQUIREMENTS

11. FOB POINT

12a. ORDERING ADDRESS

12b. ORDERING PROCEDURES

13. PAYMENT ADDRESS

14. WARRANTY PROVISION

15. EXPORT PACKING CHARGES: Not Applicable

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE)

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY

DISCOUNTS FROM LIST PRICES (IF APPLICABLE)

18b TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE)

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE)

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE)

21. PREVENTATIVE MAINTENANCE (IF APPLICABLE)

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g., recycled content, energy efficiency, and/or reduced pollutants)

23. Unique Entity Identifier Number (UEI)

24. NOTIFICATION REGARDING REGISTRATION IN CENTRAL CONTRACTOR REGISTRATION (CCR)

DATABASE

Customer Information

Contact 1 Inc.

1a. TABLE OF AWARDED SPECIAL ITEM NUMBER (SIN)

SIN Description

561320SBSA Temporary Staffing (Small Business Set Aside)

OLM/OLMRC/OLMSTLOC Order Level Materials

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN: N/A

1c. HOURLY RATES: All hourly rates are Firm Fixed Price. See Following Price List for hourly rates by Location and Labor Category

2. MAXIMUM ORDER: $250,000 per order

3. MINIMUM ORDER: $100 unless the contractor agrees to accept a smaller order amount

4. GEOGRAPHIC COVERAGE: The preponderance of work location has been identified as:

Washington, DC Wage Determination: 2015-4281

Contact 1, Inc. may perform work at any of the locations listed in the SCA Wage Index Matrix. Service in an area with lower SCA rates than the stated preponderance of work location, resulting in lower wages being paid, will have the prices for that Task Order discounted accordingly.

5. POINTS OF PRODUCTION: N/A

6. DISCOUNT FROM LIST PRICES: Prices shown herein are inclusive of all accepted discounts and/or markups. Prices shown as Total GSA Price are inclusive of the Industrial Funding Fee (IFF). The Industrial Funding Fee (IFF) is a separate collection mechanism and is currently set at 0.75%. The IFF is not considered part of the contractor’s discount or markup since it is set by GSA and can change throughout the life of the contract.

7. QUANTITY DISCOUNTS: None

8. PROMPT PAYMENT TERMS: 2% - 5, Net 30

9. FOREIGN ITEMS: N/A

10a. TIME OF DELIVERY: N/A

10b. EXPEDITED DELIVERY: N/A

10c. OVERNIGHT AND 2-DAY DELIVERY: N/A

10d. URGENT REQUIREMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

11. FOB POINT: N/A

12a. ORDERING ADDRESS: Same as contractor

12b. ORDERING PROCEDURES: See Federal Acquisition Regulation (FAR) 8.405-3

13. PAYMENT ADDRESS: Same as contractor

14. WARRANTY PROVISION: Not Applicable

15. EXPORT PACKING CHARGES: Not Applicable

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): N/A

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS

AND ANY DISCOUNTS FROM LIST PRICES (IF APPLICABLE): N/A

18b TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

21. PREVENTATIVE MAINTENANCE (IF APPLICABLE): N/A

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A

23. UNIQUE ENTITY IDENTIFIER NUMBER (UEI): T8CAMWSBDRS8

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM)

DATABASE: Contractor has an Active Registration in the SAM database.

Matching Top Employers with Top Talent

Corporate Capability Statement

GS07F0545W

Cage 5CRR7

Summer 2024

Contact 1, Inc.

1325 G St NW STE 500, Washington, DC 20005

202-822-8220 (P) 202-223-5343 (F) contact1inc@contact1inc.com http://www.contact1inc.com/ mailto:contact1inc@contact1inc.com http://www.contact1inc.com/

COMPANY PROFILE

A woman owned small business (WOSB), Contact 1, Inc. serves employers and those seeking employment in Washington, DC, Maryland, Virginia, West Virginia, and other select areas within the continental US.

The Contact 1 Team offers over 50 years of combined experience across a broad range of areas within the staffing profession. We specialize in placement of temporary administrative support through mid-level manager positions, including receptionists, secretaries, executive and administrative assistants, data entry personnel, legal secretaries and paralegals, accounting assistants, and accounting and human resources professionals. We meet our clients’ needs, no matter the number of positions they are seeking to fill.

UEI NUMBER: T8CAMWSBDRS8

NAICS CODES

• 561320 - Temporary Help Services

• 561311 - Employment Placement Agencies

• 541612 - Human Resources Consulting Services

• 561110 - Office Administrative Services

• 561210 - Facilities Support Services

• 561312 - Executive Search Services

• 541611 - Administrative Management and General

Management Consulting Services

GSA SCHEDULE

MAS Schedule 561320SBSA

Selected Client List Federal Housing Finance Agency (FHFA) Department of the Army-AbilityOne Federal Election Commission FDA Center for Veterinary Medicine RTA-Regional Transportation Agency Weber Shandwick Arcadia Business Roundtable CAF America-Charities Aid Foundation International Baccalaureate SNAME-Society of Naval Architects and Marine Engineers

ABOUT CONTACT 1

Contact 1, Inc. has achieved business success in the Washington area for over 30 years due to repeat customers who are highly satisfied with the exceptional customer service and attention to detail that Contact 1 provides.

Whenever possible, a Contact 1 representative visits the client work site to gain an understanding of the work environment, the chain of supervision, and the history of the position(s) to be filled. This attention to detail enhances our ability to make the best match when identifying candidates for each position.

Our consultants work as a team and share information between divisions. Though each client has a primary contact, every consultant is available to assist the client and resolve any concerns.

Candidates are carefully screened, starting with a resume review and telephone interview. If a candidate presents in a professional manner and has the experience required, they are scheduled for an in-person interview with a Contact 1 consultant. That interview covers education, job and salary history, reasons for job changes, motivating factors in finding a new position, and logistical requirements for the position, (i.e., location, pay rate, start time, overtime availability). References are also obtained at this time. Contact 1’s reference policy is to obtain a minimum of 3 substantive references whenever possible, verify education and any pertinent certifications, and conduct a criminal background check.

Position-specific testing is administered where applicable. For example, administrative staffing candidates are required to take an MS Office test, including Word, Excel, and PowerPoint; a clerical test, including spelling, grammar, and punctuation; and a typing test. In some cases, proofreading, editing, writing, or basic accounting tests are given. Contact 1 does not administer skills testing for professional-level positions, i.e., Controller, Accounting Manager. Testing is done through Prove-it testing software and maintained in a database.

Candidate and client information is tracked in a relational database called Bullhorn. Assignments, interviews, placements, and feedback are all charted in Bullhorn and are easily available to any Contact 1 staff member. Following each placement on an assignment, a Contact 1 representative will call the client contact at the end of the first day and weekly thereafter, to obtain feedback on the temporary employee’s performance. In the event that the temporary employee needs to be replaced, Contact 1 will take care of all the specifics.

Contact 1’s offices are open from 8:00 AM to 6:00 PM, Monday through Friday. The Director of Client Services has access to e-mail and voicemail on Saturdays, Sundays, and Holidays. All staff can access the database information from any location. Our Director of Operations backs up the Client Services Director and the President. All database information is backed up nightly on a secured server within a secured cloud network.

Staff meets daily to discuss active/open job orders and available candidates. Candidate, client, and job information updates are shared and documented as they occur. Priorities are set several times throughout the day, and both candidates and clients are kept informed daily of the status of an order.

THE CONTACT 1 TEAM

Donna Burnett, President and Director of Government Services

Recruiting, management, and human resources since 1980 Recruiter/Placement Consultant/Vice President with a respected direct hire and temporary placement agency Director of Human Resources with a 60-attorney law firm Manager of a multi-office temporary division Established Contact 1 Inc. as a direct hire agency Added the Temp/Temp to Hire Division in 2007.

Nazuki Andoh, Director of Operations

Responsible for all payroll and invoicing with additional expertise in financial reports and budgeting.

Deep knowledge of computer systems and software as well as help desk support

Provides a range of support services for Temporary Staffing Division requirements

Isabel Dorfman, Director of Staffing and Recruiting

Staffing, Recruiting and Management experience both with government and commercial clients

Strong logistics background in project management and scheduling Experienced in evaluating candidates and temporary employees for the best fit with an organization’s professional requirements Strong supervisory background

GSA MAS Pricing effective 10/30/2024

Contact 1 Inc GSA Schedule Pricing - GS-07F-0545W

SIN 561320SBSA WD 2015-4281

Skill Category Total GSA Price

Administrative Support Accounting Clerk I $36.43 Accounting Clerk II $40.24 Accounting Clerk III $44.31 Administrative Assistant $64.27 Data Entry Operator I $32.36 Data Entry Operator II $34.79 Duplicating Machine Operator $36.07 General Clerk I $32.23 General Clerk II $34.65 General Clerk III $38.28 Order Clerk I $31.98 Order Clerk II $34.90 Personnel Assistant I $36.96 Personnel Assistant II $40.66 Personnel Assistant III $44.65 Receptionist $32.40 Secretary I $37.27 Secretary II $40.99 Secretary III $46.25 Travel Clerk I $36.79 Travel Clerk II $39.57 Travel Clerk III $42.24 Word Processor I $34.44 Word Processor II $38.80 Word Processor III $41.81

Technical

Paralegal / Legal Assistant I $42.90 Paralegal / Legal Assistant II $51.79 Paralegal / Legal Assistant III $62.08 Paralegal / Legal Assistant IV $73.90 Technical Writer I $53.17 Technical Writer II $63.73 Technical Writer III $75.91

GSA MAS Pricing effective 10/30/2024

Contact 1 Inc GSA Schedule Pricing - GS-07F-0545W

SIN 561320SBSA

Professional

Accountant I $41.82 Accountant II $48.38 Accountant III $58.24 Accountant IV $69.74 Budget Analyst I $46.74 Budget Analyst II $58.24 Budget Analyst III $69.74 Budget Analyst IV $86.16 Contract Administrator I $46.74 Contract Administrator II $53.32 Contract Administrator III $69.74 Data Analyst I $66.26 Data Analyst II $74.69 Data Analyst III $93.36 Data Analyst IV $114.05 Data Analyst V $139.00 Financial Analyst I $46.74 Financial Analyst II $58.24 Financial Analyst III $71.38 Financial Analyst IV $79.60 HR Specialist I $60.59 HR Specialist III (EEO Specialist) $92.54 HR Business Partner/SME (SME Human Resources) $173.68 Management Analyst I $55.62 Management Analyst II $66.26 Management Analyst III $92.16 Management Analyst IV $105.00 Management Analyst V $139.21 Procurement Specialist I $40.18 Procurement Specialist II $48.38 Procurement Specialist III $58.24 Procurement Specialist IV $73.02 Technical Writer IV $102.62

Labor Category Descriptions

Accounting Clerk I** This position is responsible for performing one or more routine accounting clerical operations such as:

examining, verifying, and correcting various accounting documents to ensure completeness and accuracy of data in accordance to accounting procedures. Specific tasks/duties are assigned under adequate supervision.

Entry-level reconciliation and posting will be assigned under detailed guidance. In most instances, an employee in this position will rely on the supervisors’ instructions. Completed work will be reviewed for accuracy and compliance with procedures.

Education: High School Experience: 2 years

Accounting Clerk II** This position uses knowledge of double entry bookkeeping in performing one or more of the following: posting actions to journals, identifying subsidiary accounts affected, making debit and credit entries, and assigning proper codes. The Accounting Clerk II may review computer printouts against manually maintained journals, detect and correct erroneous postings, and prepare documents to adjust accounting classifications and other data, or review lists of transactions rejected by an automated system. In this instance, the Accounting Clerk II will determine reasons for rejections and prepare necessary correcting material. On routine assignments, an employee will select and apply established procedures and techniques. Detailed instructions are provided for difficult or unusual assignments. Completed work and methods used, are reviewed for technical accuracy.

Education: High School Experience: 2 years

Accounting Clerk III** The Accounting Clerk III maintains journals or subsidiary ledgers of an accounting system and balances and reconciles accounts. Typical duties include one or both of the following: 1.) reviewing invoices and statements verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit determining accounts involved. The review will include coding transactions, and processing material through data processing for application in the accounting system; 2.) analysis and reconciliation of computer printouts with operating unit reports (contacting units, researching causes of discrepancies, and taking action to ensure that accounts balance). Supervisor provides suggestions for handling unusual or non-recurring transactions. Conformance with requirements and technical soundness of completed work are reviewed by the supervisor, or are controlled by mechanisms built into the accounting processes.

Education: High School Experience: 2 years

Administrative Assistant** In addition to secretarial duties (filing, taking phone calls, scheduling appointments, making travel arrangements), this position will provide administrative support to executive staff with office management responsibilities to include budgeting, personnel records and payroll. The Administrative Assistant may be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials.

Education: High School Experience: 2 years

Data Entry Operator I** This position works under close supervision and follows specific procedures or detailed instructions. The Data Entry Operator I works from various standardized source documents that have been coded and require little or no selecting, coding or interpreting of data. Problems such as erroneous items and codes, or missing information are resolved at the supervisory level. Work is routine and repetitive.

Education: High School Experience: 2 years

Data Entry Operator II** This position requires the application of experience and judgment in selecting procedures to be followed, and searching for interpreting, selecting, or coding items to be entered from a variety of document sources. The Data Entry Operator II may occasionally perform routine work as described for Data Entry Operator I.

Education: High School Experience: 2 years

Duplicating Machine Operator** This position operates one or more photocopying, photographic, mimeograph and duplicating office machines to make copies of documents such as letters, reports, directives, manuals, articles and bulletins. Additional responsibilities include: operating small binding machines, performing clerical duties associated with the request for printing and photographic services, preparing assembly sheets, printing requisitions with specifications for printing and binding, recording, delivering and collecting work. The Duplicating Machine Operator performs minor repairs preventive maintenance, and maintains an inventory of supplies and reproduction equipment paying particular attention to important variables indicated by trade name of machine.

Education: High School Experience: 2 Years

General Clerk I** This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.

Education: High School Experience: 2 years

General Clerk II** This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task.

Recognized problems are referred to others.

General Clerk III** This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness;

compiling information; and handling and adjusting complaints. The General Clerk III may also direct lower level clerks. Positions above level IV are excluded. Such positions require workers to use a thorough knowledge of an office's work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments. Typical jobs covered by this exclusion include administrative assistants, clerical supervisors, and office managers.

Education: High School Experience: 2 years

Order Clerk I** Process orders for material or merchandise received by mail, telephone, or personally from customer or company employee, manually or using computer or calculating machine: Edits orders received for price discrepancies. Informs customers of unit prices, shipping date, anticipated delays, and any additional information needed by customer, using mail or telephone. Writes or types order form, or enters date into computer to determine total cost for customer. Records or files copy of orders received according to expected delivery date. May ascertain credit rating of customer. May check inventory control and notify stock control department of orders that would deplete stock. May initiate purchase requisitions. May route orders to departments for filling and follow up on orders to ensure delivery by specified dates.

Education: High School Experience: 2 years

Order Clerk II** Process orders for material or merchandise received by mail, telephone, or personally from customer or company employee, manually or using computer or calculating machine: Edits orders received for price discrepancies. Informs customers of unit prices, shipping date, anticipated delays, and any additional information needed by customer, using mail or telephone. Writes or types order form, or enters date into computer to determine total cost for customer. Records or files copy of orders received according to expected delivery date. May ascertain credit rating of customer. May check inventory control and notify stock control department of orders that would deplete stock. May initiate purchase requisitions. May route orders to departments for filling and follow up on orders to ensure delivery by specified dates. Must have two years prior experience.

Education: High School Experience: 2 years

Personnel Assistant I** This position performs a variety of tasks including, but not limited to, clerical and secretarial duties. The work is under general supervision of higher-level personnel in preparation of various human resource tasks throughout compensation, benefits, staffing/employment, EEO procedures and policy administration. The Personnel Assistant I is expected to exercise discretion at all times; limited judgment may be necessary at times.

This assistant may be required to operate general office equipment such as: typewriter, personal computer, copier, adding machine, and facsimile.

Personnel Assistant II** This position serves as a clerical expert in independently processing the most complicated types of personnel actions, e.g., temporary employment, rehires, and dismissals. In this position, one may perform tasks beyond routine clerical such as: pre-employment drug screening and new hire orientation, responding to routine questions on policy and procedures, and/or provide reports on employee turnover or time and attendance. This assistant may be asked to evaluate and consolidate information from various sources under short deadlines, such as internal or external survey information, reporting on company employment statistics (retention, equal opportunity reporting, etc). The Personnel Assistant II may provide guidance to lower level Personnel Assistants. This level requires extensive knowledge of various office software packages. Guidance is provided as needed. Completed written work receives close technical review from higher-level personnel office employees. Work may be checked occasionally.

Education: High School Experience: 2 years

Personnel Assistant III** This position performs work in support of human resource professionals that requires a good working knowledge of personnel procedures, guides, and precedents. Job tasks may include interviewing applicants, obtaining references, and recommending placement in a well-defined occupation. At this level, assistants typically have a range of personal contacts within and outside the organization, in addition to handling employee-sensitive material. Therefore, the Assistant must be tactful, discrete, and articulate. This Assistant may be involved in identifying potential issues and grievance procedures, in addition to documenting necessary information to avoid company threat. The Personnel Assistant III may make recommendations to human resource professionals on job classification, wage rates, and employee salaries. The use of computers may be relied on heavily for organizational and reporting purposes. Advanced experience with office software packages may be needed. This Assistant may perform some clerical work in addition to the above duties.

Supervisor will review completed work against stated objectives.

Education: High School Experience: 2 years

Receptionist** This position greets visitors, determining nature of visits and directing visitors to appropriate persons. The Receptionist may also have other duties such as recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; making appointments; keeping a log of visitors; and issuing visitor passes. In this position, one may also work on a computer and perform other routine clerical work that may occupy the major portion of the worker's time.

Secretary I** This position provides principal secretarial support in an office, usually to one individual, and, in some cases, to the subordinate staff of that individual. The Secretary maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff, works fairly independently receiving a minimum of detailed supervision and guidance, and performs various clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office. Computers may exist in the environment, requiring working knowledge of certain office software programs. Organizational structure is not complex and internal procedures and administrative controls are simple and informal; supervisor directs staff through face-to-face meetings. Carries out recurring office procedures independently, and selects the guideline or reference that fits the specific case. The supervisor provides specific instructions on new assignments and checks completed work for accuracy.

Education: High School Experience: 2 years

Secretary II** This position provides principal secretarial support in an office, usually to one individual, and, in some cases, to the subordinate staff of that individual. The Secretary maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff, works fairly independently receiving a minimum of detailed supervision and guidance, and performs various clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office. Computers may exist in the environment, requiring working knowledge of certain office software programs. Organizational structure is complex and is divided into subordinate groups that usually differ from each other as to subject matter, function, etc. Supervisor usually directs staff through intermediate supervisors.

Internal procedures and administrative controls are formal. An entire organization may contain a variety of subordinate groups that meet the Secretary II definition. Handles differing situations, problems, and deviations in the work of the office according to the supervisor's general instructions, priorities, duties, policies, and program goals. Supervisor may assist secretary with special assignments.

Education: High School Experience: 2 years

Secretary III** This position provides principal secretarial support in an office, usually to one individual, and, in some cases, to the subordinate staff of that individual. The Secretary maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff, works fairly independently receiving a minimum of detailed supervision and guidance, and performs various clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office. Computers may exist in the environment, requiring working knowledge of certain office software programs. Organizational structure is divided into two or more subordinate supervisory levels (of which at least one is a managerial level) with several subdivisions at each level. This position uses greater judgment and initiative to determine the approach or action to take in non-routine situations, interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations.

Education: High School Experience: 2 years

Travel Clerk I** Under close supervision or following specific procedures and detailed instructions, The Travel Clerk I arranges travel on one or two modes of transportation. Travel is usually recurrent by the same modes, carriers, routes and same major points of origin and destination, seldom involving special transportation privileges or requiring special allowances or planning for supplemental transportation facilities. When such services are required, they do not occur in such variety or with such frequency as to create problems of timing or coordination.

Education: High School Experience: 2 years

Travel Clerk II** Travel usually involves the use of two or more modes of transportation. Information on carriers, modes and facilities is readily available since most carriers servicing the area maintain local facilities or publish information regularly. Single carriers or connecting carriers have schedules that are easily coordinated using readily obtainable timetables or guides. Travel is frequently recurrent. A substantial number of problems arise because of rerouting, and there are often side trips requiring changes of transportation. Travel is usually to areas accessible by direct line, or established connecting points and normal modes of transportation. Travel is not always planned well in advance so there may be major problems of scheduling or accommodations. Travel involves special transportation privileges or special allowances and requires authorization or planning for supplemental or special transportation facilities, and when such services are required, they usually do not occur in such variety or with such frequency as to create major problems of timing or coordination. Within general guidelines, employees select and apply appropriate travel guides, methods, techniques, and work sequences to effectively accomplish the work. The majority of assignments are performed without technical assistance, but unusually difficult travel situations or problem cases encountered during the course of the work are referred to the supervisor before decision or commitment. Review of work is for compliance with regulatory guides and program policies and for soundness of decisions and conclusions.

Education: High School Experience: 2 years

Travel Clerk III** At this level, all major modes of transportation are used, as most individual trips involve combinations of more than one mode. Travel is varied, often not recurrent and periodically requires planning for relatively inaccessible intermediate or destination points. Routings are diverse and there is a necessity for frequent rerouting, re-planning, or rearranging, with many side trips requiring changes in modes of travel and creating substantial difficulty in routing and scheduling connections. A substantial amount of travel involves special allowances or requires authorization and planning for supplementary or special transportation facilities. It is frequently difficult to obtain the required information. The incumbent is characterized by independence of action, with very little instruction, guidance, and review, except for review of accomplishments of broad objectives and conformance to policy. The incumbent is viewed as the authority on travel matters, including the furnishing of advice and information to travelers, administrative officials and others; and has responsibility as the principal liaison with all elements, carriers, and facilities.

Education: High School Experience: 2 years

Word Processor I** This position produces a variety of standard documents, such as correspondence, form letters, reports, tables and other printed materials. Work requires skill in typing; a knowledge of grammar, punctuation and spelling;

and ability to use reference guides and equipment manuals. The Word Processor I performs familiar, routine assignments following standard procedures, seeks further instructions for assignments requiring deviations from established procedures.

Word Processor II** This position uses knowledge of varied and advanced functions of one software type, knowledge of varied functions of different types of software, or knowledge of specialized or technical terminology to perform such typical duties as: a. Editing and reformatting written or electronic drafts. Examples include: correcting function codes; adjusting spacing formatting and standardizing headings, margins, and indentations. b. Transcribing scientific reports, lab analysis, legal proceedings, or similar material from voice tapes or handwritten drafts.

Work requires knowledge of specialized, technical, or scientific terminology. Work requires familiarity with office terminology and practices. Incumbent corrects copy, and questions originator of document concerning missing information, improper formatting, or discrepancies in instructions. Supervisor sets priorities and deadlines on continuing assignments, furnishes general instructions for recurring work and provides specific instructions for new or unique projects.

Education: High School Experience: 2 years

Word Processor III** Requires both a comprehensive knowledge of word processing software applications and office practices and a high degree of skill in applying software functions to prepare complex and detailed documents. For example, processes complex and lengthy technical reports which include tables, graphs, charts, or multiple columns.

Uses either different word processing packages or many different style macros or special command functions;

independently completes assignments and resolves problems Education: High School Experience: 2 years

Paralegal / Legal Assistant I** The Paralegal/Legal Assistant performs a variety of legal assistance duties in an office providing legal assistance to attorneys or litigation teams. The Paralegal Assistant analyzes the legal impact of legislative developments and administrative and judicial decisions, opinions, determinations, and rulings, conducts research for the preparation of legal opinions on matters of interest; performs substantive legal analysis of requests for information under the provisions of various acts; or other similar legal support functions which require discretion and independent judgment in the application of specialized knowledge of laws, precedent decisions, regulations, agency policies, and judicial or administrative proceedings. Such knowledge is less than that represented by graduation from a recognized law school and may have been gained from formalized, professionally instructed agency, educational institution training, or from professionally supervised on-the-job training. While the paramount knowledge requirements of this occupational class are legal, some positions may also require a practical knowledge of subject matter areas related to the agency's substantive programs. The Paralegal/Legal Assistant I works under close supervision with required assistance readily available.

Education: High School Experience: 2 years

Paralegal / Legal Assistant II** The Paralegal/Legal Assistant performs a variety of legal assistance duties in an office providing legal assistance to attorneys or litigation teams. The Paralegal Assistant analyzes the legal impact of legislative developments and administrative and judicial decisions, opinions, determinations, and rulings, conducts research for the preparation of legal opinions on matters of interest; performs substantive legal analysis of requests for information under the provisions of various acts; or other similar legal support functions which require discretion and independent judgment in the application of specialized knowledge of laws, precedent decisions, regulations, agency policies, and judicial or administrative proceedings. Such knowledge is less than that represented by graduation from a recognized law school and may have been gained from formalized, professionally instructed agency, educational institution training, or from professionally supervised on-the-job training. While the paramount knowledge requirements of this occupational class are legal, some positions may also require a practical knowledge of subject matter areas related to the agency's substantive programs. At this level, the Paralegal/Legal Assistant II exercises more independent judgment than at the level I position.

Education: High School Experience: 2 years

Paralegal / Legal Assistant III** The Paralegal/Legal Assistant performs a variety of legal assistance duties in an office providing legal assistance to attorneys or litigation teams. The Paralegal Assistant analyzes the legal impact of legislative developments and administrative and judicial decisions, opinions, determinations, and rulings, conducts research for the preparation of legal opinions on matters of interest; performs substantive legal analysis of requests for information under the provisions of various acts; or other similar legal support functions which require discretion and independent judgment in the application of specialized knowledge of laws, precedent decisions, regulations, agency policies, and judicial or administrative proceedings. Such knowledge is less than that represented by graduation from a recognized law school and may have been gained from formalized, professionally instructed agency, educational institution training, or from professionally supervised on-the-job training. While the paramount knowledge requirements of this occupational class are legal, some positions may also require a practical knowledge of subject matter areas related to the agency's substantive programs. At this level, the Paralegal/Legal Assistant III participates in the substantive development of cases.

Education: High School Experience: 2 years

Paralegal / Legal Assistant IV** The Paralegal/Legal Assistant performs a variety of legal assistance duties in an office providing legal assistance to attorneys or litigation teams. The Paralegal Assistant analyzes the legal impact of legislative developments and administrative and judicial decisions, opinions, determinations, and rulings, conducts research for the preparation of legal opinions on matters of interest; performs substantive legal analysis of requests for information under the provisions of various acts; or other similar legal support functions which require discretion and independent judgment in the application of specialized knowledge of laws, precedent decisions, regulations, agency policies, and judicial or administrative proceedings. Such knowledge is less than that represented by graduation from a recognized law school and may have been gained from formalized, professionally instructed agency, educational institution training, or from professionally supervised on-the-job training. While the paramount knowledge requirements of this occupational class are legal, some positions may also require a practical knowledge of subject matter areas related to the agency's substantive programs. At this level, the Paralegal/Legal Assistant IV assists in the evaluation, development, and litigation of cases.

Education: High School Experience: 2 years

Technical Writer I** The Technical Writer I revises or writes standardized material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machinery and other equipment. This worker receives technical direction from supervisor or senior writer, notes or manuals containing operating procedures and details manufacturer's catalogs, drawings and other data relative to operation, maintenance, and service of equipment. This writer may have access to blueprints, sketches, drawings, parts lists, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail. This worker organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology, may maintain records and files of work and revisions, select photographs, drawings, sketches, diagrams, and charts to illustrate material, assist in laying out material for publication arrange for typing, duplication and distribution of material; may assist in writing speeches, articles, and public or employee relations releases, and may specialize in writing material regarding work methods and procedures.

Education: High School Experience: 2 years

Technical Writer II** In this capacity, the Technical Writer revises or writes material that is mostly standardized for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machinery and other equipment. The incumbent receives assignment and technical information from a supervisor or senior writer, may be provided notes or manuals containing operating procedures and details, and may observe production, developmental or experimental activities to expand or verify the provided operating procedures and details.

This worker accesses manufacturers’ catalogs, drawings and other data relative to operation, maintenance, and service of equipment, may have access to blueprints, sketches, drawings, parts lists, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail. This writer organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology, may maintain records and files of work and revisions, may select photographs, drawings, sketches, diagrams, and charts to illustrate material, assist in laying out material for publication, and arrange for typing, duplication and distribution of material. This writer may draft speeches, articles, and public or employee relations releases, or specialize in writing material regarding work methods and procedures.

Education: High School Experience: 2 years

Technical Writer III** The Technical Writer III develops, writes, and edits material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machinery and other equipment, receives assignment from supervisor, observes production, developmental, and experimental activities to determine operating procedure and detail. This writer interviews production and engineering personnel and reads journals, reports, and other material to become familiar with product technologies and production methods, and reviews manufacturer’s and trade catalogs, drawings and other data relative to operation, maintenance, and service of equipment. The Technical Writer III studies blueprints, sketches, drawings, parts lists, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail, organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology; and reviews published materials and recommends revisions or changes in scope, format, content, and methods of reproduction and binding. This worker may perform the following tasks:

maintain records and files of work and revisions, select photographs, drawings, sketches, diagrams, and charts to illustrate material; assist in laying out material for publication, arrange for typing, duplication and distribution of material, write speeches, articles, and public or employee relations releases, edit, standardize, or make changes to material prepared by other writers or plant personnel. This incumbent may specialize in writing material regarding work methods and procedures.

Accountant I Assists in preparing journal entries and maintaining and reconciling ledger accounts. Collects data and assists in allocating costs and preparing reports on operating expenses. The Accountant I has over 1 year of experience and has taken at least 2 undergraduate or equivalent accounting courses.

Education: High School Experience: 1 year

Accountant II Assists in preparation of accounting papers, schedules, exhibits, and summaries. They examine accounting documents to advise management on accuracy of computations and uniform application of policies, procedures, and acceptable accounting standards. The Accountant II assists in analyzing financial reports and records, makes recommendations relative to the accounting of reserves, assets, and expenditures. The Accountant II assists in reviewing and verifying the accuracy of journal entries and accounting classifications assigned to various records. The Accountant II has over 2 year of experience and has an Associate's degree or equivalent with at least 2 undergraduate accounting courses.

Education: Associates Experience: 2 years

Accountant III Develops, implements, and maintains general accounting systems. They evaluate accounting systems and recommend new accounts, ledgers, account classifications or definitions, and revisions in account structures and reporting systems. The Accountant III analyzes financial reports and records, making recommendations relative to the accounting of reserves, assets, and expenditures to middle management. The Accountant III conducts special studies and develops and recommends accounting methods and procedures. The Accountant III has over 4 years of experience and has a Bachelor's degree or equivalent with at least 4 undergraduate accounting courses.

Education: Bachelors Experience: 4 years

Accountant IV Develops, implements, and oversees complex general accounting systems, procedures, and policies. They assess the effectiveness of accounting systems and ensure the accurate compilation, analysis, and reporting of accounting data. The Accountant IV oversees the preparation of accounting reports and makes recommendations for improvements in policies and procedures. They serve as technical advisors in resolving complex issues relating to accounting operations. The Accountant IV has over 7 year of relevant experience.

They have a CPA or MBA. A CMA Certificate or 24 hours of accredited Accounting course work may be substituted for the CPA/ MBA requirement.

Education: Masters Experience: 7 years

Budget Analyst I Reviews operating expenditures and prepares budgets for various groups to monitor adherence to budgetary goals. Has working knowledge of procedures, practices and concepts within the budgetary process. Relies on instruction and guidelines from an immediate supervisor. Bachelor’s degree and 0-2 years of relevant experience required.

Education: Bachelors

Budget Analyst II Reviews operating expenditures and prepares budgets for various groups to monitor adherence to budgetary goals. Has working knowledge of procedures, practices and concepts within the budgetary process. Able to perform tasks with limited instruction. Usually reports to a manager. Bachelor’s degree and 2-5 years of relevant experience required.

Education: Bachelors Experience: 2 years

Budget Analyst III Reviews operating expenditures and prepares budgets for various groups to monitor adherence to budgetary goals. Has intermediate knowledge of procedures, practices and concepts within the budgetary process. Able to perform a variety of complicated tasks, as well as supervise the work of others. Usually reports to a senior manager. Bachelor’s degree and a minimum of 5-7 years of relevant experience required.

Education: Bachelors Experience: 5 years

Budget Analyst IV Reviews operating expenditures and prepares budgets for various groups to monitor adherence to budgetary goals. Has advanced knowledge of procedures, practices and concepts within the budgetary process.