FSS-84 - Paragon Systems, Inc. - GS07F0418K

General Services Administration Federal Supply Service

Authorized Federal Supply Schedule Catalog of Services

Federal Supply Schedule Group 84

Specialty Item Number

SIN 246-54

Guard Services

Note: Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The internet address for GSA Advantage!® is http://www.fss.gsa.gov

Contract Number GS-07F-0418K

Contractor:

Paragon Systems, Inc.

13900 Lincoln Park Drive, Suite 300

Herndon, VA 20171

Contract Period:

09/01/2015 through 08/31/2020 Contract Administration:

Mike Kaciban Contracts & Compliance Manager mike.kaciban@parasys.com

(703) 263-7176 ext. 529127 Contractor Information:

Business Size: Large Primary SIC: 7381

NAICS: 561612

DUNS: 17-535-7672

Table of Contents

1Forward

Information for Ordering Activities Points of Contact Introduction to Paragon Systems, Inc.

Labor Category Index Sin 246-54: Guard Services Service Positions Price List

Forward

Paragon Systems, Inc. (Paragon) is a leading provider of professional contract guard and logistics services to the United States government.

Paragon’s services are already approved for purchase under a government-wide contract available for use by any federal agency, the Multiple Award Schedule (MAS). This makes it easy and convenient for your agency to put our expert team of security professionals to work for you immediately.

Paragon is uniquely positioned to respond to the requirements of your agency. Through innovation, dedication to quality and industry-leading practices, Paragon has built a documented record of exceptional performance, and a reputation of providing highly qualified, dependable security personnel.

For information about Paragon Systems, Inc. or procurement of our services, please contact Robert L. Rubin, Vice President of Government Relations, at 703.263.7176 (ext. 529136).

Information for Ordering Activities

Orders placed pursuant to the MAS, using the procedures set forth in FAR 8.404, are considered to be issued pursuant to full and open competition. Therefore, when placing orders under the MAS, ordering offices need not seek further competition, synopsize the requirement, or make a separate determination of fair and reasonable pricing. GSA has already determined the prices of items under schedule contracts to be fair and reasonable. By placing an order against a schedule using the procedures outlined in FAR 8.404, the ordering office has concluded that the order represents the best value and results in the lowest overall cost alternative (considering price, special features, administrative costs, etc.) to meet the Government’s needs.

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN

DESCRIPTION

246 54 Protective Service Occupations Including Security Guards, Alarm Monitors, Baggage Inspectors, Corrections Officers, Court Security Officers, Detection Dog Handlers, Detention Officers, Firefighters, Police Officers, Categories to support Operation On-site of Security Functions, and other support and related categories 1b.

LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN: N/A to Services

1c.

HOURLY RATES: (Services Only): Reference approved rates below.

2.

MAXIMUM ORDER*: $200,000 per SIN and $200,000 per order

*Ordering activities may request a price reduction at any time before placing an order, establishing a BPA, or in conjunction with the annual BPA review. However, the ordering activity shall seek a price reduction when the order or BPA exceeds the simplified acquisition threshold. Schedule contractors are not required to pass on to all schedule users a price reduction extended only to an individual ordering activity for a specific order or BPA.

3.

MINIMUM ORDER: None

4.

GEOGRAPHIC COVERAGE: Domestic, 50 states, Washington, DC, Puerto Rico, US Territories. See approved locations below.

5.

POINT(S) OF PRODUCTION: N/A to Services. Service will be provided by the nearest Paragon Systems, Inc. Client Support Center, whenever possible.

6.

DISCOUNT FROM LIST PRICES: GSA Net Prices are shown on the attached GSA Pricelist. Negotiated discount has been applied and the IFF has been added.

7.

QUANTITY DISCOUNT(S): None

8.

PROMPT PAYMENT TERMS: .25%/20, Net 30 Days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9.a Government Purchase Cards must be accepted at or below the micro-purchase threshold.

9.b Government Purchase Cards are accepted above the micro-purchase threshold. Contact contractor for limit.

10.

FOREIGN ITEMS: N/A to Services

11a.

TIME OF DELIVERY: 30 days from award or as specified on individual task orders

11b.

EXPEDITED DELIVERY: Contact Contractor

11c.

OVERNIGHT AND 2-DAY DELIVERY: Contact Contractor

11d.

URGENT REQUIRMENTS: Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12.

FOB POINT: N/A to Services 13a.

ORDERING ADDRESS:

Paragon Systems, Inc.

13900 Lincoln Park Drive, Suite 300 Herndon, VA 20171 13b.

ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in FAR 8.405-3

14.

PAYMENT ADDRESS:

Paragon Systems, Inc.

13900 Lincoln Park Drive, Suite 300 Herndon, VA 20171

15. WARRANTY PROVISION: Standard Commercial. Reference Ordering Procedures for Services 16.

EXPORT PACKING CHARGES: N/A to Services 17.

TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE: (any thresholds above the micro-purchase level may be inserted by contractor)

18.

TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): N/A

19.

TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

20.

TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

20a.

TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

21.

LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22.

LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

23.

PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24a.

SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A 24b.

Section 508 Compliance for EIT: as applicable

25.

DUNS NUMBER: 17-535-7672

26.

NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE: Contractor has an Active Registration in the SAM database.

Points of Contact

Leslie Kaciban, Jr.

President

13900 Lincoln Park Drive, Ste. 300 Herndon, VA 20171 lkaciban@parasys.com Tel: 703.263.7176 (ext. 520912)

Robert L. Rubin Vice President of Government Relations 13900 Lincoln Park Drive, Ste. 300 Herndon, VA 20171 rrubin@parasys.com Tel: 703.263.7176 (ext. 529136) Visit our website: www.parasys.com Sharon Hair Contracting Officer, Law Enforcement and Security Branch

General Services Administration, Federal Acquisition Service

Office phone: 817-850-8119 Sharon.Hair@GSA.gov

Introduction to Paragon Systems, Inc.

Headquartered 25 miles outside of Washington, D.C., in Herndon, Virginia, Paragon has nearly three decades of providing quality security services to the United States Government. Today, Paragon employs over 10,000 highly trained, armed security specialists at more than 1,200 facilities throughout the United States.

Paragon officers support vital homeland security programs and protect some of the nation’s most sensitive infrastructure, including missile launch sites, high occupancy government buildings, research facilities that store chemical and biological agents, federal law enforcement training facilities, harbors, government computer centers and military installations.

Paragon has developed comprehensive experience and expertise in all aspects of facility security management. With customer-focused contract locations throughout the country, and time-tested, standardized recruitment, qualification and training programs, Paragon has the capability to provide uniformly qualified and trained security officers throughout the United States with little or no lead time.

Paragon offers a comprehensive range of security support services. Our security specialists and officers perform armed and unarmed post/gate control, magnetometer screening, roving foot and vehicle patrols, management of central communications/security centers, CCTV and alarm monitoring, security escort, dignitary protection, security training, threat assessment, emergency preparedness evaluation, vehicle and visitor screening/badging, armory management, and first responder emergency services. Our clients include the Department of Homeland Security, NASA, the Department of Defense, the Department of Justice, the Department of the Treasury, the Federal Bureau of Investigation, the Drug Enforcement Administration, the National Park Service, the National Archives and Records Administration, the Federal Emergency Management Administration, the Department of Health and Human Services, the Social Security Administration, and the United States Food and Drug Administration.

At Paragon, we define ourselves by the partnerships that we have built with our clients. We recognize the trust that our clients place in us, and that the success of our business is dependent upon, and measured by, the success of our government clients’ missions. We are committed to service excellence, integrity and value.

Labor Category Index Sin 246-54: Guard Services

The following paragraphs establish required qualifications for the corresponding labor categories. Each labor category contains a narrative description of the most prevalent and typical aspects of the duties and responsibilities of each category. Please note that these are not all inclusive listings. Specific customer needs may vary and task order requirements are stated accordingly.

When a specific labor category defines an amount of years experience as a substitute for an educational degree, only one degree may be substituted for each defined experience period. Registration as a Certified Protection Professional is considered equivalent to a Bachelor’s degree. If the number of years experience is not provided as a substitute for an educational degree in a labor category, then a minimum of five additional years of specialized experience is required. If a request for substitution of two degrees is submitted, then ten additional years of specialized experience (five for each degree) must be provided in the nominee’s work experience documentation (resume). Additional degrees may also be considered as a substitute for a lack of required experience tenure. An additional degree may substitute for the lack of two or fewer required years of experience.

Paragon carries basic liability insurance coverage for its security force. If the ordering office desires insurance coverage above the policy amount or performance bonds for security guards, the fees for such services will be negotiated outside the scope of this contract. Paragon can additionally provide security officers with varying levels of security clearance. An ordering office should contact our Vice President of Government Relations, Robert L. Rubin, at 703.263.7176 (ext. 529136), to obtain pricing information for these services.

Service Positions

Job Title:

Alarm Monitor (27004) General Experience:

Five years of continuous work experience that demonstrates reliability, dependability, and good judgment, and a minimum of three years armed security, law enforcement or military police experience. Must have a thorough understanding of security policies and procedures, security and safety alarms, access control systems and emergency contingency plans. Must be mature and display clear presence of mind under stressful situations. Must successfully complete a background investigation, including criminal and employment checks as well as a drug screening. Must have good interpersonal and communication skills and present a neat and professional appearance.

Training/Education:

High school diploma or GED certificate and completion of a certified security training program or local state or federal law enforcement training academy. Working knowledge of computers. Ability to type 40 WPM. Certification as a CPR and First Aid Instructor.

Functional Responsibility:

Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency. Operates telephone console to receive incoming calls for assistance. Questions caller to determine nature of problem and type and number of personnel and equipment needed, following established guidelines. Scans status charts and computer screen to determine units available. Monitors alarm system signals that indicate location of fire or other emergency. Operates two-way radio to dispatch police, fire, medical, and other personnel and equipment and to relay instructions or information to remove units. Types commands on computer keyboard to update files and maintain logs. Tests communications and alarm equipment and backup systems to ensure serviceability. May provide pre-arrival instructions to caller, utilizing knowledge of emergency medical techniques. May activate alarm system to notify fire stations.

Job Title:

Corrections Officer (27008) General Experience:

Five years of continuous work experience that demonstrates reliability, dependability, and good judgment, and a minimum of two years security, law enforcement, corrections or military police experience. Must successfully complete a background investigation, including criminal and employment checks as well as a drug screening. Must have good interpersonal skills and present a neat and professional appearance. Additionally, must demonstrate knowledge of the legal authority and limitations of a corrections officer. Required to demonstrate continuing physical fitness and proficiency with firearms or other special weapons.

Training/Education:

Requires High School diploma or GED certificate and completion of a certified corrections training program, including satisfactory completion of certified firearms and defensive tactics courses. Must additionally have at least 15 semester college credit hours in Corrections, Criminal Justice, Psychology, Sociology, Family Relations, Guidance and Counseling, Pastoral Counseling, Social Work or Law Enforcement. Any bachelor’s degree or two years of satisfactory Corrections Officer employment at the state or federal level fulfills the education requirements. Required to demonstrate continuing physical fitness and proficiency with firearms or other special weapons.

Functional Responsibility:

Maintains order among inmates in a prison or local jail. Performs routine duties in accordance with established policies, regulations, and procedures to guard and supervise inmates in cells, at meals, during recreation, and on work assignments. May, if necessary, employ weapons or force to maintain discipline and order. Typical duties include: taking periodic inmate counts; searching inmates and cells for contraband articles; inspecting locks, windows, bars, grills, doors, and grates for tampering; aiding in prevention of escapes and taking part in searches for escaped inmates; and escorting inmates to and from different areas for questioning, medical treatment, work and meals. May act as outside wall guard, usually on rotation.

Job Title:

Court Security Officer (27010) General Experience:

Five years of continuous work experience that demonstrates reliability, dependability, and good judgment, and a minimum of three years armed security, law enforcement or military police experience. Must successfully complete a background investigation, including criminal and employment checks as well as a drug screening. Must have good interpersonal skills and present a neat and professional appearance. Additionally, must demonstrate knowledge of the legal authority and limitations of an armed security officer. Required to demonstrate continuing physical fitness and proficiency with firearms or other special weapons.

Training/Education:

High school diploma or GED, completion of a certified security training program and completion of local, state or federal law enforcement training academy. Must successfully complete a firearms qualification program annually.

Functional Responsibility:

Patrols courthouse to provide security. Escorts defendants to and from courtroom and stands guard during court proceedings. Monitors courtroom for security. Assignments include not only the control of entrances to the court but also attention to the special needs of the court system, particularly in the area of personal protection for the judges, jurors, witnesses, attorneys and other persons involved with the court, including the general public. Duties require specialized training in methods and techniques of protecting security areas. Is required to demonstrate continuing physical fitness and proficiency with firearms or other special weapons. Must be able to exercise tact and diplomacy dealing with members of the public and senior level government officials and maintain control of government furnished equipment.

Job Title:

Detention Officer (27040) General Experience:

Three years of continuous work experience that demonstrates reliability, dependability, and good judgment, and a minimum of two years security, law enforcement, corrections or military police experience. Must successfully complete a background investigation, including criminal and employment checks as well as a drug screening. Must have good interpersonal skills and present a neat and professional appearance. Additionally, must demonstrate knowledge of the legal authority and limitations of a corrections officer. Required to demonstrate continuing physical fitness.

Training/Education:

Requires high school diploma or GED, completion of a certified security training program.

Functional Responsibility:

Performs various duties related to detention, safeguarding, security and escort of violators of immigration and other laws. Exercises surveillance over detainees, and maintains order and discipline. Attends to sheltering, feeding, and physical well-being of detainees; and counseling of alien detainees on personal matters. Guards detainees at deportation or exclusion hearings. Recognizes potentially hazardous health, safety, security, or discipline problems. Supervises voluntary work details, and encourages participation in organized recreational activities.

Job Title:

General Clerk I (01111) General Experience:

Basic familiarity with office environment.

Training/Education:

Typically requires a high school diploma or equivalent. Additional knowledge and skills learned on the job Functional Responsibility:

This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.

Job Title:

General Clerk II (01112) General Experience:

Familiar with office environment.

Training/Education:

Typically requires a high school diploma or equivalent. Additional knowledge and skills learned on the job Functional Responsibility:

This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

Job Title:

General Clerk III (01113) General Experience:

Work requires a familiarity with the terminology of the office unit. Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

Training/Education:

Typically requires a high school diploma or equivalent. Additional knowledge and skills learned on the job Functional Responsibility:

This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints. The General Clerk III may also direct lower level clerks. Positions above level IV are excluded. Such positions (which may include supervisory responsibility over lower level clerks) require workers to use a thorough knowledge of an office's work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments. Typical jobs covered by this exclusion include administrative assistants, clerical supervisors, and office managers.

Job Title:

Guard I (27101) General Experience:

Two years of continuous work experience that demonstrates reliability, dependability, and good judgment. Must successfully complete a background investigation, including criminal and employment checks as well as a drug screening. Must have good interpersonal skills and present a neat and professional appearance. Three years of continuous work experience that demonstrates reliability, dependability, attention to detail, and a good work ethic. Required to demonstrate continuing physical fitness.

Training/Education:

Requires high school diploma or GED and completion of a certified security training program or local, state or federal law enforcement training academy.

Functional Responsibility:

This guard carries out detailed instructions and procedures primarily oriented to insure that emergencies and security violations are readily discovered, and reported to appropriate authority. The primary duty is to observe and report security and emergency situations. This guard intervenes directly only in situations which require minimal action to safeguard property or persons. Duties require minimal training and physical fitness standards.

Job Title:

Guard II (27102) General Experience:

Four years of continuous work experience that demonstrates reliability, dependability, and good judgment, and a minimum of one year armed security, law enforcement or military police experience. Must successfully complete a background investigation, including criminal and employment checks as well as a drug screening. Must have good interpersonal skills and present a neat and professional appearance. Additionally, must demonstrate knowledge of the legal authority and limitations of an armed security officer. Required to demonstrate continuing physical fitness and proficiency with firearms or other special weapons.

Training/Education:

High school diploma or GED certificate and completion of a certified security training program or local, state or federal law enforcement training academy. Must successfully complete a firearms qualification program annually.

Functional Responsibility:

The Guard II enforces regulations and procedures designed to prevent breaches of security, exercises judgment and uses discretion in responding to incidents and emergencies, determining whether to intervene directly, ask for assistance as time permits, keep situation under control or surveillance, or to report incident or situation to the appropriate authority for handling. Duties require specialized training in methods and techniques of protecting controlled areas. Commonly, the Guard II is required to demonstrate proficiency with firearms and other special weapons, and to meet rigorous physical fitness standards.

Job Title:

Locksmith (23510) General Experience:

Must have prior Locksmith or equivalent experience/training.

Training/Education:

Typically requires a high school diploma or equivalent and required training/apprenticeship completion.

Functional Responsibility:

The Locksmith installs, repairs, modifies, and opens a variety of locking mechanisms found on doors, desks, compartments, mobile equipment, safes, and vaults. This worker examines locking mechanism and installs new unit or disassembles unit and replaces worn tumblers, springs, and other parts or repairs them by filing, drilling, chiseling and grinding, opens door locks by moving lock pick in cylinder or opens safe locks by listening to lock sounds or drilling. This worker makes new or duplicate keys, using key cutting machine, changes combination by inserting new or repaired tumblers into lock, and establishes keying systems for buildings.

Job Title:

Police Officer I (27131) General Experience:

Must meet one of the following experience/education requirements:

· Prior experience in military (combat arms preferred)

· Federal, state, and local law enforcement experience

· Three years’ experience as armed security guard

· Associate’s Degree in Security related field

Training/Education:

Must successfully complete a firearms qualification program annually and comply with state law certifications.

Functional Responsibility:

Carries out general and specific assignments from superior officers in accordance with established rules and procedures. Maintains order, enforces laws and ordinances, and protects life and property in an assigned patrol district or beat by performing a combination of duties as: patrolling a specific area on foot or in a vehicle; directing traffic, issuing traffic summonses; investigating accidents; apprehending and arresting suspects; processing prisoners; and protecting scenes of major crimes. May participate with detectives or investigators in conducting surveillance operations.

Job Title:

Police Officer II (27132) General Experience:

Must meet one of the following experience/education requirements:

· Prior experience in military (combat arms preferred)

· Federal, state, and local law enforcement experience

· Three years’ experience as armed security guard

· Associate’s Degree in Security related field

Training/Education:

Must successfully complete a firearms qualification program annually and comply with state law certifications.

Functional Responsibility:

In addition to the basic police duties described at level I, the Police Officer II receives additional compensation to specialize in one or more activities, such as: canine patrol, special reaction teams, juvenile cases, hostage negotiations, and participating in investigations or other enforcement activities requiring specialized training and skills.

Job Title:

Project Manager

General Experience:

Ten years of security or law enforcement related experience, of which at least five years must be specialized or supervisory in nature. Specialized or supervisory experience includes: project development, management and control of funds and resources, demonstrated capability in managing multi-tasks and supervising one or more subordinate units consisting of a squad or multiple squads of security or law enforcement personnel. General experience includes increasing responsibilities within the security/law enforcement discipline.

Training/Education:

Requires bachelor’s degree or equivalent experience. Certificate of graduation from a local, state or federal law enforcement academy, including satisfactory completion of certified firearms and defensive tactics courses.

Functional Responsibility:

Serves as the Contractor’s principal point of contact and the Contractor’s authorized interface with the Government Contracting Officer (CO) or the Contracting Officer’s Representative (COTR). Responsible for formulating and enforcing work standards; assigning Contractor schedules; reviewing work discrepancies; supervising Contractor personnel; assisting in all project management task performance; preparing, reviewing and submitting required reports and communicating policies, purpose and goals of the organization to subordinates. Shall be responsible for instituting quality assurance programs to insure the attainment of all project performance objectives.

Job Title:

Secretary I (01311) General Experience:

Basic familiarity with office environment.

Training/Education:

Typically requires a high school diploma or equivalent. Additional knowledge and skills learned on the job Functional Responsibility:

This position provides principal secretarial support in an office, usually to one individual, and, in some cases, to the subordinate staff of that individual. The Secretary maintains a close and highly responsive relationship to the day to-day activities of the supervisor and staff, works fairly independently receiving a minimum of detailed supervision and guidance, and performs various clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office. Computers may exist in the environment, requiring working knowledge of certain office software programs.

Job Title:

Supervisor

General Experience:

Five years of continuous security, law enforcement, or military police experience, of which at least two years must be supervisory in nature and at least two years of experience as an armed security officer. Specialized or supervisory experience includes: project development, management and control of funds and resources, demonstrated capability in managing multi-tasks and supervising one or more subordinate units consisting of a squad or multiple squads of security or law enforcement personnel. Must successfully complete a background investigation, including criminal and employment checks as well as a drug screening. Must have good interpersonal skills and present a neat and professional appearance. Additionally, must have detailed knowledge of federal contract security operations. Required to demonstrate continuing physical fitness and proficiency with firearms or other special weapons.

Training/Education:

High school diploma or GED certificate and completion of a certified security training program or local state or federal law enforcement training academy. Must successfully complete a firearms qualification program annually.

Functional Responsibility:

Responsible for enforcing work standards; scheduling security force personnel, including analysis of resources and workload; analysis of Contractor’s performance and implementation of change to improve operations; interprets policy standards and directives and formulates strategies for improving policies, processes and directives; participates in recruitment, hiring, qualification and termination of security officers; reviews work discrepancies; supervises Contractor personnel; training of subordinates; preparing, reviewing and submitting required reports and communicating policies, purpose and goals of the organization to security officers; prepares operational reports; ensures complete security coverage of assigned facility; counsels and disciplines security officers and implements post and general orders. Shall be responsible for the overall contract performance for specific times (shifts) and/or locations (districts, zones, etc.)

Job Title:

Switchboard Operator/Receptionist (01460) General Experience:

Familiar with office environment.

Training/Education:

High school diploma or GED certificate.

Functional Responsibility:

This position greets visitors, determining nature of visits and directing visitors to appropriate persons. Duties may include, but are not limited to, relaying incoming, outgoing, and intra-system calls through a private branch exchange (PBX) system; recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; hearing and resolving complaints; making appointments; handling incoming and outgoing mail; controlling access to the facility; keeping a log of visitors; and issuing visitor passes. In this position, one may also type and perform other routine clerical work, such as entering data and processing documents, which may occupy the major portion of the worker's time.”

Price List

*Rates based on GSA Refresh 36, WD 2015-5637, Rev. #11 dated 12/26/2018 Key:

Temporary Additional Services (TAS): Temporary additional services above and beyond the recurring schedule, requiring personnel to work overtime to fulfill the requests.

Emergency Security Services (ESS): Emergency services, often for major disasters, where personnel are often deployed for weeks across the country, incurring travel, per diem, lodging/meals, and significant overtime to fulfill the requests.