Federal Supply Schedule GS07F0367N

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

Temporary Administrative and Professional Staffing (TAPS)

SIN 736 1 SIN 736 4

SIN 736 2 SIN 736 5

Contract: GS-07F-0367N

Contract Period: March 13, 2008 – March 12, 2018

Revised as of Modification PO-0036 dated July 26, 2017

Library Associates

O F M A R Y L A N D, L L C d/b/a LAC Federal

51 Monroe St. Ste. PE-04 Rockville, Maryland 20850 Telephone: 301-231-5999

FAX: 301-231-5990

www.lacfederal.com

Email: tom.miller@lacfederal.com

Contract Administration Source: Tom Miller E-mail: tom.miller@lacfederal.com

Telephone: (240)-292-0505

Business Size: Small

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is: GSAAdvantage.gov.

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.

http://www.libraryassociates.com/

Table of Contents

Customer Information

Labor Category Descriptions

GSA Pricing

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Customer Information

1a. Table of Award Special Item Number(s):

736 1 Administrative Support and Clerical

Occupations (See Page 29 for Pricing) 736 2 Automatic Data Processing Occupations (See Page 30 for Pricing) 736 4 Information and Arts Occupations, Including Miscellaneous Occupations (See Page 30 for Pricing)

736 5 Technical and Professional Occupations (See Page 31 for Pricing)

1b. Lowest Priced Model/ Unit Price Not applicable – Labor categories only

1c. Hourly Rates Please See Pages 3 – 28 for labor category descriptions

2. Maximum Order for all SINS: ........ $100,000

3. Minimum Order for all SINS: ................ $100

4. Geographic Coverage (Delivery Area):

Washington, DC and Baltimore, MD

5. Points of Production: ............. Rockville, MD

6. Discount from List Prices or Statement of

Net Prices: Prices shown in the price list are net, all discounts deducted, and valid for all areas worldwide.

7. Quantity Discounts: ............................. None

8. Prompt Payment Terms: ................... Net 30

9a. Library Associates of Maryland, LLC will accept Government purchase cards at or below the micro-purchase threshold

9b. Library Associates of Maryland, LLC will accept Government purchase cards above the micro-purchase threshold

10. Foreign Items: ........................ Not applicable

11a. Time of Delivery: ....................... 2 – 10 Days

11b. Expedited Delivery: Contact contractor for expedited delivery requirements.

11c. Overnight and 2-day Delivery: Contact contractor for terms.

11d. Urgent requirements: Contact contractor for faster delivery or rush requirements

12. F.O.B. Points: .............................. Destination

13a. Ordering Address:

LAC Federal 51 Monroe Street, Suite PE-04 Rockville, MD 20850 Phone: (301)-231-5999, FAX: 301-231-5990 Email: tom.miller@lacfederal.com

13b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

14. Payment Address: .............. Same as above

15. Warranty Provision: The contractor warrants and implies that the items delivered hereunder are merchantable and fit for the particular purpose described for this contract.

16. Export Packing Charges: ...... Not applicable

17. Terms and Conditions of Government

Purchase Card Acceptance: No discount offered

18. Terms and Conditions of Rental, Maintenance and Repair: ...... Not applicable

19. Terms and Conditions of Installation: ............................. Not applicable

20. Terms and Conditions of Repair Parts: ........................... Not applicable

20a. Terms and Conditions for any Other Services ................................. Not applicable

21. List of Service and Distribution Points: ...................................... Rockville, MD

22. List of Participating Dealers: Not applicable

23. Preventive Maintenance: ....... Not applicable

24a. Special Attributes .................. Not applicable

24b. Section 508 Compliance........ Not applicable

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25. Data Universal Number System (DUNS) Number: ..................................... 14-032-2426

26. Notification Regarding Registration in

System for Award Management (SAM):

Library Associates of Maryland, LLC has registered in SAM. CAGE Code: 3MDF2

LIBRARY ASSOCIATES OF MARYLAND, LLC – GSA SCHEDULE PAGE 3

Labor Category Descriptions

SIN 736 1 – ADMINISTRATIVE SUPPORT AND CLERICAL OCCUPATIONS

Administrative Clerk

Minimum/General Experience: Has two or more year’s experience in the administrative, conference and general office support of library, information management, education, business and government professionals. Experienced in the preparation and production of various documents, reports, correspondence and proposals. Some knowledge of administrative terminology, procedures and processes of government activities. Experienced in the planning, organizing and management of medium to large-scale conferences. Is knowledgeable of and has some experience in the use of automated office systems word processing and graphics computer systems and software applications. Has limited experience in maintaining and administering a technical library.

Functional Responsibilities: Provides administrative support in the preparation, word processing, formatting, proofing, editing, assembling and distribution of correspondence, reports, presentations, spreadsheets, databases, proposals and other documents. Performs the site selection, agenda and material development, travel logistics and arrangement, facility negotiation, speaker and guest coordination and general on-site support of conferences and meetings.

Prepares travel orders, vouchers and periodic reports and establishes and maintains files, correspondence logs and action item reports. Provides support in the acquisition, cataloging, classification, circulation and research of technical library material and related library services.

Minimum Education: High School Diploma

Document Preparation Clerk

Minimum/General Experience: One year experience in environment requiring document processing and filing. Basic understanding of operation of standard duplication and other document preparation equipment.

Functional Responsibilities: Prepares documents such as brochures, books, periodicals, catalogs, and pamphlets for copying or photocopying, photographic, and other reproducing office machine. Cuts documents into individual pages of standard size and format when allowed by margin space, using paper cutter or razor knife. Reproduces document pages as necessary to improve clarity or to reduce one or more pages into single page of standard size for copying machine being used, using photocopying machine. Stamps standard symbols on pages or inserts instruction cards between pages of material to notify Duplicating Machine Operator of special handling, such as manual repositioning during copying procedure. Prepares cover sheet and document folder for material, and index card for organizations' files indicating information, such as organization's name and address, subject or product category, and index code to identify material. Inserts material to be copied in document folder, and files folder for processing according to index code and copying priority schedule.

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Messenger / Courier

Minimum/General Experience: At least three years of experience operating a motor vehicle.

Clean driving record. Ability to read and understand standard traffic signs. Knowledge of local area. Must be able to lift 25 pound boxes.

Functional Responsibilities: Drives automobile or light truck to deliver messages, documents, packages and mail to various business concerns or governmental agencies. May transport office personnel and visitors, and perform miscellaneous errands, such as carrying mail to and from the post office and sorting or opening incoming and outgoing mail. May obtain receipts for articles delivered and keep a log of items received and delivered. May deliver items to offices and departments within an establishment.

Duplicating Machine Operator

Minimum/General Experience: At least one year of experience operating duplicating and/or binding equipment. Ability to maintain work records and inventories.

Functional Responsibilities: Operates one or more photocopying, photographic, mimeograph and duplicating office machines to make copies of documents such as letters, reports, directives, manuals, articles and bulletins. Operates small binding machines. Performs clerical duties associated with the request for printing and photographic services. Prepares assembly sheets and printing requisitions with specifications for printing and binding. Keeps record of work, and delivers and picks up work. Performs minor repairs and preventive maintenance. Maintains an inventory of supplies and parts needed for reproduction equipment. Important variables may be indicated by trade name of machine operated.

Film/Tape Librarian

Minimum/General Experience: At least two years of experience receiving, processing, filing, and retrieving media (paper, audio, visual) within a pre-defined and structured cataloging and storage system.

Functional Responsibilities: Classifies, catalogs, and maintains library of motion-picture films, photographic slides, and video and audiotapes. Classifies and catalogs items according to contents and purpose, and prepares index cards for file reference. Stores item according to classification and catalog number. Issues item as requested or recommends item for a particular subject. Maintains records of items received, stored, issued, and returned. Examines returned item for damage. May make minor repairs to damaged film. May maintain a stock record system for the loan and turn of audiovisual equipment.

General Clerk I / Library Aide

Minimum/General Experience: At least one year of experience receiving, processing, filing, and/or retrieving media (paper, audio, visual) within a pre-defined and structured cataloging and storage system. Works under direct supervision on clearly defined tasks.

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Functional Responsibilities: Follows a few clearly detailed procedures in performing simple repetitive tasks in the same sequence, such as filing precoded documents in a chronological file or operating office equipment, e.g., mimeograph, photocopy, addressograph or mailing machine.

General Clerk II / Library Clerk and/or retrieving media (paper, audio, visual) within a pre-defined and structured cataloging and storage system. Ability to work with some direct supervision on clearly defined tasks that may be of medium complexity.

Functional Responsibilities: Follows a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts. Little or no subject-matter knowledge is required, but the clerk needs to choose the proper procedure for each task.

Minimum Education: High school diploma

General Clerk III / Library Assistant

Minimum/General Experience: At least three years of experience receiving, processing, filing, and/or retrieving media (paper, audio, visual) within a pre-defined and structured cataloging and storage system. Ability to work with minimal supervision on tasks that may be complex and/or require selection of appropriate methods. May supervise other staff.

Functional Responsibilities: Work requires a familiarity with the terminology of the office unit.

Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

General Clerk IV / Senior Library Assistant

Minimum/General Experience: At least five years of experience receiving, processing, filing, and/or retrieving media (paper, audio, visual) within a pre-defined and structured cataloging and storage system. Ability to organize and complete a variety of tasks requiring judgment and organizational skills. May supervise other staff.

Functional Responsibilities: Uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps that vary in nature and sequence. Selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records; verifying statistical reports for accuracy and completeness; and handling and adjusting complaints. May also direct lower level clerks. Positions above level IV are excluded. Such positions (which may include supervisory

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responsibility over lower level clerks) require workers to use a thorough knowledge of an office's work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments. Typical jobs covered by this exclusion include administrative assistants, clerical supervisors, and office managers.

Key Entry Operator I

Minimum/General Experience: At least one year of experience receiving, processing, filing, and/or retrieving media (paper, audio, visual). General understanding of use of standard office equipment, including personal computers. Works under direct supervision on clearly defined tasks.

Functional Responsibilities: Work is routine and repetitive. Under close supervision or following specific procedures or detailed instructions, works from various standardized source documents which have been coded and require little or no selecting, coding or interpreting of data to be entered. Refers to supervisor problems arising from erroneous items, codes, or missing information.

Key Entry Operator II and/or retrieving media (paper, audio, visual). General understanding of use of standard office equipment, including personal computers. Works on clearly defined tasks that may require experience and judgment.

Functional Responsibilities: Work requires the application of experience and judgment in selecting procedures to be followed and in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents. On occasion may also perform routine work as described for Level I.

Word Processor I

Minimum/General Experience: One year of experience performing word processing activities.

Ability to read and write English. 50 words-per-minute typing speed. General familiarity with one or more commonly used word processing software programs.

Functional Responsibilities: Produces a variety of standard documents, such as correspondence, form letters, reports, tables and other printed materials. Work requires skill in typing; a knowledge of grammar, punctuation and spelling; and ability to use reference guides and equipment manuals. Performs familiar, routine assignments following standard procedures.

Seeks further instructions for assignments requiring deviations from established procedures.

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Word Processor II

Minimum/General Experience: Two or more years of experience performing word processing activities. Ability to read and write English. 50 words-per-minute typing speed. Good knowledge of one or more commonly used word processing software programs. Understanding of and experience with a variety of document formats (reports, memoranda, letters). Ability to prepare final documents.

Functional Responsibilities: Uses a knowledge of varied and advanced functions of one software type, a knowledge of varied functions of different types of software, or a knowledge of specialized or technical terminology to perform such typical duties as:

• Editing and reformatting written or electronic drafts. Examples include: Correcting function codes; adjusting spacing and formatting; and standardizing headings, margins, and indentations.

• Transcribing scientific reports, lab analyses, legal proceedings, or similar material from voice tapes or handwritten drafts.

Work requires knowledge of specialized, technical, or scientific terminology. Work requires familiarity with office terminology and practices; incumbent corrects copy and questions originator of document concerning missing information, improper formatting, or discrepancies in instructions. Supervisor sets priorities and deadlines on continuing assignments, furnishes general instructions for recurring work, and provides specific instructions for new or unique projects. May lead lower level word processors.

Word Processor III

Minimum/General Experience: Four or more years of experience performing word processing activities. Ability to read and write English. 50 words-per-minute typing speed. Extensive knowledge of one or more commonly used document preparation software programs. In-depth understanding of and experience with a variety of document formats (reports, memoranda, letters). Ability to prepare final documents.

Functional Responsibilities: Requires both a comprehensive knowledge of word processing software applications and office practices and a high degree of skill in applying software functions to prepare complex and detailed documents. For example, processes complex and lengthy technical reports which include tables, graphs, charts, or multiple columns. Uses either different word processing packages or many different style macros or special command functions.

Independently completes assignments and resolves problems.

Secretary I

Minimum/General Experience: Secretaries’ responsibilities include various administrative and clerical duties needed to help to run an organization efficiently and smoothly. Some duties include: arranging and scheduling meetings or appointments, organizing and preserving paper and computer files, handling travel arrangements, and distributing information through the use of telephones, mail, and e-mail.

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Functional Responsibilities: Secretaries utilize personal computers to develop spreadsheets;

write correspondence; and produce presentations, reports, and documents as they use desktop publishing software and computer graphics. Additional tasks include basic organizing of conference calls and scheduling of meetings. Other responsibilities include helping staff organize correspondence, keep up their libraries, and search and edit resources used for scientific papers.

Minimum Education: High School Diploma

Secretary II

Minimum/General Experience: Secretaries’ responsibilities include various administrative and clerical duties needed to help to run an organization efficiently and smoothly. Some duties include: arranging and scheduling meetings or appointments, organizing and preserving paper and computer files, handling travel arrangements, and distributing information through the use of telephones, mail, and e-mail.

Functional Responsibilities: Secretaries utilize personal computers to develop spreadsheets;

write correspondence; and produce presentations, reports, and documents as they use desktop publishing software and computer graphics. Additional tasks include basic organizing of conference calls and scheduling of meetings. Other responsibilities include helping staff organize correspondence, keep up their libraries, and search and edit resources used for scientific papers.

Minimum Education: High School Diploma; 1 year experience.

Secretary III

Minimum/General Experience: Secretaries’ responsibilities include various administrative and clerical duties needed to run an organization efficiently and smoothly. Some duties include:

arranging and scheduling meetings or appointments, organizing and preserving paper and computer files, handling travel arrangements, performing research, and distributing information through the use of telephones, mail, and e-mail.

Functional Responsibilities: Secretaries utilize personal computers to develop spreadsheets;

write correspondence; supervise databases; and produce presentations, reports, and documents as they use desktop publishing software and computer graphics.

Additional tasks include basic organizing of conference calls and scheduling of meetings as well as more complex responsibilities such as performing research, planning statistical reports, teaching employees, and directing other clerical staff. Other responsibilities include helping staff organize correspondence, keep up their libraries, and search and edit resources used for scientific papers.

Minimum Education: High School Diploma; 2 years experience

Secretary IV

Minimum/General Experience: Secretaries’ responsibilities include various administrative and clerical duties needed to run an organization efficiently and smoothly. Some duties include:

arranging and scheduling meetings or appointments, organizing and preserving paper and computer files, managing projects, handling travel arrangements, performing research, and distributing information through the use of telephones, mail, and e-mail.

Functional Responsibilities: Secretaries utilize personal computers to develop spreadsheets;

write correspondence; supervise databases; and produce presentations, reports, and documents as they use desktop publishing software and computer graphics.

Additional tasks include basic organizing of conference calls and scheduling of meetings as well

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as more complex responsibilities such as performing research, planning statistical reports, teaching employees, and directing other clerical staff. Other responsibilities include helping staff organize correspondence, keep up their libraries, and search and edit resources used for scientific papers.

Minimum Education: High School Diploma; 3 years experience.

Secretary V

Minimum/General Experience: Secretaries’ responsibilities include various administrative and clerical duties needed to run an organization efficiently and smoothly. Some duties include:

serving as an office information manager, arranging and scheduling meetings or appointments, organizing and preserving paper and computer files, managing projects, handling travel arrangements, performing research, and distributing information through the use of telephones, mail, and e-mail.

Functional Responsibilities: Secretaries utilize personal computers to develop spreadsheets;

write correspondence; supervise databases; and produce presentations, reports, and documents as they use desktop publishing software and computer graphics.

Additional tasks include basic organizing of conference calls and scheduling of meetings as well as more complex responsibilities such as performing research, planning statistical reports, teaching employees, and directing other clerical staff. Other responsibilities include helping staff organize correspondence, keep up their libraries, and search and edit resources used for scientific papers.

Minimum Education: High School Diploma; 4 years experience

Administrative Assistant

Minimum/General Experience: Has three or more year’s experience in the administrative, conference and general office support of library, information management, education, business and government professionals. Experienced in the preparation and production of various documents, reports, correspondence and proposals. Some knowledge of administrative terminology, procedures and processes of government activities. Experienced in the planning, organizing and management of medium to large-scale conferences. Is knowledgeable of and has some experience in the use of automated office systems word processing and graphics computer systems and software applications. Has limited experience in maintaining and administering a technical library.

Functional Responsibilities: Provides administrative support in the preparation, word processing, formatting, proofing, editing, assembling and distribution of correspondence, reports, presentations, spreadsheets, databases, proposals and other documents. Performs the site selection, agenda and material development, travel logistics and arrangement, facility negotiation, speaker and guest coordination and general on-site support of conferences and meetings.

Prepares travel orders, vouchers and periodic reports and establishes and maintains files, correspondence logs and action item reports. Provides support in the acquisition, cataloging, classification, circulation and research of technical library material and related library services.

Minimum Education: High School Diploma, 4 years experience

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SIN 736 2 – AUTOMATIC DATA PROCESSING OCCUPATIONS

Computer Data Librarian

Minimum/General Experience: At least two years of experience receiving, processing, filing, and retrieving media (paper, audio, visual) within a pre-defined and structured cataloging and storage system.

Functional Responsibilities: Maintains library of media (tapes, disks, cards, cassettes) used for automatic data processing applications. Classifies, catalogs, and stores items in accordance with standardized system. Issues media for processing on request. Maintains record of items received, stored, issued, and returned. Examines returned media for damage or excessive wear to determine if they need replacing. May make minor repairs to damaged tapes.

Computer Operator I

Minimum/General Experience: Requires one year of experience in operating computer systems. Must communicate effectively in writing and orally with technical, operational, and management personnel, as required.

Functional Responsibilities: Works under close personal supervision and is provided detailed written or oral guidance before and during assignments. As instructed, resolves common operating problems.

May serve as an assistant operator working under close supervision or performing a portion of a more senior operator's work.

Minimum Education: Associate Degree or Certificate from recognized training facility or a high school graduate or equivalent with directly related formal training of at least 3 months duration.

Computer Operator II

Minimum/General Experience: Requires two years experience in operating a computer system and/or computer terminals. Must have knowledge of the capabilities and operations of the hardware system.

Functional Responsibilities: Processes scheduled routines that present few difficult operating problems (e.g., infrequent or easily resolved error conditions). In response to computer output instructions or error conditions, applies standard operating or corrective procedure. Refers problems that do not respond to preplanned procedure. May serve as an assistant operator, working under general supervision.

Minimum Education: Associate Degree or Certificate from recognized training facility or a high school

Computer Operator III

Minimum/General Experience: Requires three years experience in operating a computer system and/or computer terminals. Must have a broad knowledge of the capabilities and operation of the hardware system

Functional Responsibilities: Processes a range of scheduled routines. In addition to operating the system and resolving common error conditions, diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations). In response to

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computer output instructions or error conditions, may deviate from standard procedures if standard procedures do not provide a solution. Refers problems which do not respond to corrective procedures.

Minimum Education: Associate Degree or Certificate from recognized training facility or a high school

Computer Operator IV

Minimum/General Experience: Requires four years experience in operating a computer system and/or computer terminals. Must have a broad knowledge of the operations and capabilities of the hardware system.

Functional Responsibilities: Adapts to a variety of nonstandard problems that require extensive operator intervention (e.g., frequent introduction of new programs, applications, or procedures). In response to computer output instructions or error conditions, chooses or devises a course of action from among several alternatives and alters or deviates from standard procedures if standard procedures do not provide a solution (e.g., reassigning equipment in order to work around faulty equipment or transfer channels); then refers problems. Typically, completed work is submitted to users without supervisory review.

Minimum Education: Associate Degree or Certificate from recognized training facility or a high school

Computer Operator V

Minimum/General Experience: Requires five years of progressive experience in operating computer systems. Must communicate effectively in writing and orally with technical, operational, and management personnel, as required.

Functional Responsibilities: Resolves a variety of difficult operating problems (e.g., making unusual equipment connections and rarely used equipment and channel configurations to direct processing through or around problems in equipment, circuits, or channels or reviewing test run requirements and developing unusual system configurations that will allow test programs to process without interfering with ongoing job requirements). In response to computer output instructions and error conditions or to avoid loss of information or to conserve computer time, operator deviates from standard procedures. Such actions may materially alter the computer unit's production plans. May spend considerable time away from the control station providing technical assistance to lower level operators and assisting programmers, systems analysts, and subject matter specialists in resolving problems.

Minimum Education: Associate Degree or Certificate from recognized training facility or a high school graduate or equivalent with directly related formal training of at least 3 months duration and two years experience.

Computer Programmer I

Minimum/General Experience: Requires one year experience with providing support for tasks involving analysis, design, development, installation or support of routine computer software programs in broad multi-user areas such as: acquisition/development of systems and equipment, library systems; archival systems, knowledge and information management; education and training management, database applications, financial management, logistics planning and facilities management. Requires familiarity with programming techniques and work processes

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Functional Responsibilities: Assists higher level staff by performing elementary programming tasks which concern limited and simple data items and steps which closely follow patterns of previous work done in the organization, e.g., drawing flow charts, writing operator instructions, or coding and testing routines to accumulate counts, tallies, or summaries. May perform routine programming assignments (as described in Level II) under close supervision.

In addition, to assist higher level staff, may perform elementary fact-finding concerning a specified work process, e.g., a file of clerical records which is treated as a unit (invoices, requisitions, or purchase orders, etc.); reports findings to higher level staff.

May receive training in elementary fact-finding. Detailed, step-by-step instructions are given for each task and any deviation must be authorized by a supervisor. Work is closely monitored in progress and reviewed in detail upon completion.

Minimum Education: Associate Degree with two years relevant experience or High School Diploma with four years relevant experience in a computer science, information systems, library, knowledge or information management, or a related field.

Computer Programmer II

Minimum/General Experience: Requires three years of experience in the analysis, design, development, installation or support of routine computer software programs in broad multi-user areas such as: acquisition/development of systems and equipment, library systems; archival systems, knowledge and information management; education and training management, database applications, financial management, logistics planning and facilities management. Also requires knowledge and experience in programming techniques and work processes and familiarity with various programming languages, open systems architecture and computer equipment.

Functional Responsibilities: At this level, initial assignments are designed to develop competence in applying established programming procedures to routine problems. Performs routine programming assignments that do not require skilled background experience but do require knowledge of established programming procedures and data processing requirements. Works according to clear cut and complete specifications. The data are refined and the format of the final product is very similar to that of the input or is well defined when significantly different, i.e., there are few, if any, problems with interrelating varied records and outputs.

Maintains and modifies routine programs. Makes approved changes by amending program flow charts, developing detailed processing logic, and coding changes. Tests and documents modifications and writes operator instructions. May write routine new programs using prescribed specifications; may confer with EDP personnel to clarify procedures, processing logic, etc.

In addition, may evaluate simple interrelationships in the immediate programming area, e.g., whether a contemplated change in one part of a simple program would cause unwanted results in a related part;

confers with user representatives to gain an understanding of the situation sufficient to formulate the needed change; and implements the change upon approval of the supervisor or higher level staff. The incumbent is provided with charts, narrative descriptions of the functions performed, an approved statement of the product desired (e.g., a change in a local establishment report), and the inputs, outputs, and record formats.

Reviews objectives and assignment details with higher level staff to insure thorough understanding; uses judgment in selecting among authorized procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. Work is usually monitored in progress; all work is reviewed upon completion for accuracy and compliance with standards.

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Minimum Education: Bachelors Degree, Associate Degree with two years relevant experience or High School Diploma with four years relevant experience in a computer science, information systems, library, knowledge or information management, or a related field.

Computer Programmer III

Minimum/General Experience: Requires five years of experience in the analysis, design, development, installation or support of routine computer software programs in broad multi-user areas such as:

acquisition/development of systems and equipment, library systems; archival systems, knowledge and information management; education and training management, database applications, financial management, logistics planning and facilities management. Also requires knowledge and experience in programming techniques and work processes and familiarity with various programming languages, open systems architecture and computer equipment.

Functional Responsibilities: As a fully qualified computer programmer, applies standard programming procedures and detailed knowledge of pertinent subject matter (e.g., work processes, governing rules, clerical procedures, etc.) in a programming area such as: a record keeping operation (supply, personnel and payroll, inventory, purchasing, insurance payments, depositor accounts, etc.); a well-defined statistical or scientific problem; or other standardized operation or problem. Works according to approved statements of requirements and detailed specifications. While the data are clear cut, related, and equally available, there may be substantial interrelationships of a variety of records and several varied sequences of formats are usually produced. The programs developed or modified typically are linked to several other programs in that the output of one becomes the input for another. Recognizes probable interactions of other related programs with the assigned program(s) and is familiar with related system software and computer equipment. Solves conventional programming problems. (In small organizations, may maintain programs which concern or combine several operations, i.e., users, or develop programs where there is one primary user and the others give input.)

Performs such duties as: develops, modifies, and maintains assigned programs; designs and implements modifications to the interrelation of files and records within programs in consultations with higher level staff; monitors the operation of assigned programs and responds to problems by diagnosing and correcting errors in logic and coding; and implements and/or maintains assigned portions of a scientific programming project, applying established scientific programming techniques to well-defined mathematical, statistical, engineering, or other scientific problems usually requiring the translation of mathematical notation into processing logic and code. (Scientific programming includes assignments such as: using predetermined physical laws expressed in mathematical terms to relate one set of data to another; the routine storage and retrieval of field test data; and using procedures for real-time command and control, scientific data reduction, signal processing, or similar areas.) Tests and documents work and writes and maintains operator instructions for assigned programs. Confers with other EDP personnel to obtain or provide factual data.

In addition, may carry out fact-finding and programming analysis of a single activity or routine problem, applying established procedures where the nature of the program, feasibility, computer equipment, and programming language have already been decided. May analyze present performance of the program and take action to correct deficiencies based on discussion with the user and consultation with and approval of the supervisor or higher level staff. May assist in the review and analysis of detailed program specifications and in program design to meet changes in work processes.

Works independently under specified objectives; applies judgment in devising program logic and in selecting and adapting standard programming procedures; resolves problems and deviations according to established practices; and obtains advice where precedents are unclear or not available. Completed work is reviewed for conformance to standards, timeliness, and efficiency. May guide or instruct lower level programmers; may supervise technicians and others who assist in specific assignments. Works on complex programs under close direction of higher level staff or supervisor. May assist higher level staff by independently performing moderately complex tasks assigned, and performing complex tasks under close supervision.

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Minimum Education: Bachelors Degree, Associate Degree with six years relevant experience or High School Diploma with ten years relevant experience in a computer science, information systems, library, knowledge or information management, or a related field.

Computer Programmer IV

Minimum/General Experience: Has eight or more years of management experience in the analysis, design, development, installation or support of complex computer software programs in broad multi-user areas such as acquisition/development of systems and equipment, library systems, archival systems, knowledge and information management, education and training management, financial management, logistics planning and facilities management. Is competent in programming techniques and work processes and highly knowledge of programming languages, open systems architecture and computer equipment. Is proficient in program, resource, and contract management and government acquisition procedures.

Functional Responsibilities: Provides senior level program and/or project management of individual or major task(s) of government contracts. Assesses, evaluates, or translates advanced concepts into practical and effective applications using structured techniques. Oversees the planning and coordination of work activity and training of technical staff. Directs the analysis of requirements, development of specifications and flowcharts, performance of programming tasks and implementation of complex programs, including LAN/WAN networks and comprehensive databases. Manages the development of alternative design approaches, recommends redesign of programs and oversees the modification of programs for more effective operation. Directs the installation, testing, documentation, maintenance and preparation of operating instructions of programs.

Minimum Education: Requires advanced degree, or a Bachelors Degree with at least 10 years relevant experience, or Associate Degree with 15 years relevant experience in a computer science, information systems, library, knowledge or information management, or a related field.

Computer Systems Analyst I

Minimum/General Experience: Has two or more years of experience in analysis, evaluation, planning, design, development, implementation and support of various computer hardware and software systems, e.g., library systems, information management, or knowledge management. Is knowledgeable in systems analysis principles and methods, such as requirements, risk, cost-benefit and economic analysis. Has limited experience in government systems/equipment acquisition and development processes and support.

Functional Responsibilities: Provides technical expertise in systems analysis, requirements determination, cost-benefit and risk assessment, quality control, and human resource, financial and program management, e.g., in support of information technology, knowledge management, library systems, and related projects. Participates in the identification of alternative approaches and implications thereof and develops solutions to complex problems. Performs feasibility studies, concept formulation, design, development, implementation, operation and maintenance of various systems, equipment, and procedures. Experienced in a limited range of systems and applications. Helps determines systems support requirements of computer software and hardware systems, including library and archival systems, to include cataloging, classification, circulation and research of technical library material and related library services, knowledge and information management, education and training management, logistic support analysis, computer resources, database applications support, and technical documentation, etc.

Minimum Education: Bachelor’s Degree, Associate Degree with five years relevant experience in computer science, library, archival, education, information and knowledge management, business administration, finance, accounting, or a related field.

LIBRARY ASSOCIATES OF MARYLAND, LLC – GSA SCHEDULE PAGE 15

Computer Systems Analyst II

Minimum/General Experience: Has four or more years of experience in analysis, evaluation, planning, design, development, implementation and support of various computer hardware and software systems, e.g., library systems, information management, or knowledge management. Is knowledgeable in systems analysis principles and methods, such as requirements, risk, cost-benefit and economic analysis. Has limited experience in government systems/equipment acquisition and development processes and support covering a wide range of applications. May have limited capability in a specified foreign language. Is familiar with program, library, financial, resource and contract management.

Functional Responsibilities: Provides technical expertise in systems analysis, requirements determination, cost-benefit and risk assessment, quality control, and human resource, financial and program management, e.g., in support of information technology, knowledge management, library systems, and related projects. Participates in the identification of alternative approaches and implications thereof and develops solutions to complex problems. Performs feasibility studies, concept formulation, design, development, implementation, operation and maintenance of various systems, equipment, and procedures. Experienced in a wide range of systems and applications. Determines systems support requirements of computer software and hardware systems, including library and archival systems, to include cataloging, classification, circulation and research of technical library material and related library services, knowledge and information management, education and training management, logistic support analysis, computer resources, database applications support, and technical documentation, etc.

Minimum Education: Bachelor’s Degree, Associate Degree with five years relevant experience in computer science, library, archival, education, information and knowledge management, business administration, finance, accounting, or a related field.

Computer Systems Analyst III

Minimum/General Experience: Has five or more years of management experience in the analysis, evaluation, planning, design, development, implementation and support of various computer software and hardware systems and applications, e.g., library systems, information management, knowledge management. Is competent in systems analysis principles and methods, including requirements, risk, cost-benefit and economic analysis. Is experienced with government systems/equipment acquisition and development processes and life cycle support. May be fluent in specified foreign languages. Proficient in program, library, financial, resource and contract management.

Functional Responsibilities: Provides senior level support and/or may function as lead of individual or major task(s) of government contracts. Directs the systems analysis, requirements determination, cost-benefit and risk assessment, quality control, and human resource, financial and program management in support of information technology and related projects. Experienced in a wide range of systems and applications, e.g., SISRI, QuasStar, IILAD, In Magic. Manages the identification of alternative approaches and implications thereof and oversees the development of innovative solutions to complex problems. Oversees feasibility studies, concept formulation, design, development, implementation, operation and maintenance of various systems, equipment, and procedures. Directs the determination and management support requirements of computer and software and hardware systems, including library and archival systems, to include cataloging, classification, circulation and research of technical library material and related library services, knowledge and information management, education and training management, logistic support analysis, computer resources, database applications support, and technical documentation, etc. Coordinates the work activity and conducts training of assigned technical staff. Translates advanced concepts into practical and effective solutions using structured techniques. If assigned program lead or project manager responsibilities, supervises and oversees the planning, direction and coordination of work activity and training of technical staff.

Minimum Education: Advanced degree, a Bachelor’s degree with at least 10 years relevant experience, or Associate degree with 12 years relevant experience in computer science, information systems, library, LIBRARY ASSOCIATES OF MARYLAND, LLC – GSA SCHEDULE PAGE 16 archival, education, information and knowledge management, business administration, finance, accounting, or a related field.

Help Desk Technician

Minimum/General Experience: Ability to clearly communicate through written and verbal means. Two years of experience with appropriate hardware and software.

Functional Responsibilities: Provides technical assistance to users either on the telephone, through e-mail, or in person. Logs all calls either in hardcopy or electronic formats. Reports urgent problems to appropriate staff immediately. Resolves simple requests for assistance or information. Works closely with systems staff to ensure that user needs are met in a timely manner.

Minimum Education: High School Diploma; 2 years college preferred

Peripheral Equipment Operator

Minimum/General Experience: At least one year of experience working directly with equipment supporting computer operations, such as printers, plotters, tape drives, and data display units.

Functional Responsibilities: Operates peripheral equipment which directly supports digital computer operations. Such equipment is uniquely and specifically designed for computer applications, but need not be physically or electronically connected to a computer. Printers, plotters, card readers/punchers, tape readers, tape units or drives, disk units or drives, and data display units are examples of such equipment.

The following duties characterize the work of a Peripheral Equipment Operator:

• Loading printers and…