MAS - Navales Enterprises, Inc. - GS07F0275U

Navales Enterprises, Inc.

Navales Enterprises, Inc.

3702 Rustling Oaks

San Antonio, TX 78259-3630 Tel: (210) 227-2778 ext. 2

Mobile: (210) 825-0910 Fax: (888) 647-1445

E-Mail: glorianavales@n-e-i.net Web: www.n-e-i.net

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

Schedule Title: Multiple Award Schedule Consolidated Schedule #: MAS Large Category: Human Capital

Sub-Category:

SIN:

SIN Title:

PSC:

Contract #:

SIN:

Contract Period:

Business Size:

Most Recent Mod #:

Updated Price List:

Human Resources 56131 Talent Acquisition R431

GS-07F-0275U

561320SBSA

April 1, 2008 - March 31, 2028

SBE - WBE - WOSB

PA0053

Effective 11-09-2022 *Prices shown herein are Net (discount deducted) mailto:glorianavales@n-e-i.net http://www.n-e-i.net/

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SIN(s): SIN 561320SBSA

Large Category: Human Capital Sub-Category: Human Resources

SIN: 56131

SIN Title: Talent Acquisition

PSC: R431

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN: 56131

1c. HOURLY RATES AND DESCRIPTION OF ALL CORRESPONDING COMMERCIAL

JOB TITLES, EXPERIENCE, FUNCTIONAL RESPONSIBILITY AND EDUCATION:

All rates shown are firm fixed price. Pricelists illustrate hourly rates by area of preponderance (San Francisco, CA.) as well as by labor category. Job Descriptions are also provided following pricelist.

2. MAXIMUM ORDER*: $1,000,000.00

*If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the contractor. The contractor may (1) offer a new price for this requirement, (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $1,000.00 unless contractor agrees otherwise.

4. GEOGRAPHIC COVERAGE:

Navales Enterprises, Inc. has identified the Preponderance of Work location as San Francisco, CA. and may now perform work at any of the locations listed in the SCA Wage Index Matrix, as all locations are included in the contract. Service in an area with lower SCA rates, resulting in lower wages being paid, will have the prices for that task order discounted accordingly. Modification request dated 09/28/2022 updates pricing to the current wage determination and preponderance of work location as San Francisco, CA. Current Wage Determination No. 15-5637, Revision 22, Dated 07/20/2022.

5. POINT(S) OF PRODUCTION: N/A

6. DISCOUNT FROM LIST PRICES: N/A

7. QUANTITY DISCOUNT(S): 0%

8. PROMPT PAYMENT TERMS: .5% 15 days, Net 30

9.a. Government Purchase Cards are not accepted at or below the micro-purchase threshold.

9.b. Government Purchase Cards are accepted above the micro-purchase threshold.

10. FOREIGN ITEMS: None

11.a. TIME OF DELIVERY: N/A 11.b. EXPEDITED DELIVERY: N/A

11.c. OVERNIGHT AND 2-DAY DELIVERY: N/A 11.d. URGENT REQUIRMENTS: Agencies can contact the contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: Destination

13a. ORDERING ADDRESS: Same as contractor address

14. PAYMENT ADDRESS: Same as contractor address

15. WARRANTY PROVISION: Standard Commercial Warranty

Customer should contact contractor for a copy of the warranty, if applicable.

16. EXPORT PACKING CHARGES: N/A

17. TERMS & CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE:

N/A

18. TERMS & CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF

APPLICABLE): N/A

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE

LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

20.a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APP): N/A

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24.a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

24.b. Section 508 Compliance for EIT: N/A

25. UEI: C7MTLHENL6L9 (Previous DUNS NUMBER: 154564728)

26. NOTIFICATION REGARDING REGISTRATION IN CENTRAL CONTRACTOR

REGISTRATION (CCR) DATABASE: Contractor has an Active Registration in SAM database with a renewal date of 10-08-2023.

SIN 561320SBSA – Pricing and Job Descriptions

Large Category: Human Capital Subcategory: Human Resources SIN: 56131 Talent Acquisition

ACCOUNTING CLERK I $40.72

Performs very simple and routine accounting clerical operations; for example, recognizing and comparing easily identified numbers and codes on similar and repetitive accounting documents, verifying mathematical accuracy, and identifying discrepancies and bringing them to a supervisor's attention. Work is closely monitored and reviewed in detail for accuracy, adequacy, and adherence to instructions.

Minimum Requirements:

High School, 0 year experience

ACCOUNTING CLERK II $44.85

Performs one or more routine accounting clerical operations, such as: examining, verifying, and correcting accounting transactions to insure completeness and accuracy of data as well as proper identification of accounts; checking to insure expenditures will not exceed obligations in specified accounts; totaling, balancing, and reconciling collection vouchers; posting data to transaction sheets and identifying proper accounts and items to be posted; and coding documentation in accordance with a chart (listing) of accounts. Follows specific and detailed accounting procedures;

completed work is reviewed for accuracy and compliance with procedures.

High School, 2 years’ experience

ACCOUNTING CLERK III $49.37

Uses a knowledge of double entry bookkeeping in performing one or more of the following: Posts actions to journals, identifying subsidiary accounts affected as well as debit and credit entries to be made along with assigning proper codes; reviews computer printouts against manually maintained journals, detecting and correcting erroneous postings, and preparing documents to adjust accounting classifications and other data; or reviews lists of transactions rejected by an automated system, determining reasons for rejections, and preparing necessary correcting material.

On routine assignments, selects and applies established procedures and techniques. Detailed instructions are provided for difficult or unusual assignments. Completed work and methods used are reviewed for technical accuracy.

High School, 3 years’ experience

ADMINISTRATIVE ASSISTANT/LEAD $68.76

In addition to secretarial duties (filing, taking phone calls, scheduling appointments, making travel arrangements), this position will provide administrative support to executive staff with office management responsibilities to include budgeting, personnel records and payroll.

The Administrative Assistant/Lead may be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials.

CUSTOMER SERVICE REP I $37.74

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The customer service representative will provide timely and accurate information to incoming customer order status and produce knowledge requests, process customer orders, changes, and returns according to established department policies and procedures, works closely with the credit department to resolve disputed credit items, provide timely feedback to the company regarding service failures or customer concerns, partner with the sales team to meet and exceed customer’s service expectations.

CUSTOMER SERVICE REP II $40.56

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The customer service representative II will professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. Provide quality service and support in a variety of areas including, but not limited to:

billing, placing print orders, and system troubleshooting. Troubleshoot customer issues over the phone. Use automated information systems to analyze the customer’s situation. Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.

CUSTOMER SERVICE REP III $44.69

The customer service representative III will perform all essential services associated with the customer service representative I and II and will be responsible for continuously evaluating and identifying opportunities to drive process improvements that positively impact the customer’s experience. Representative is responsible for compiling and generating reports as they relate to customer service surveys. Customer service representative will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in opening accounts. Representative will meet and/or communicate with customers to respond to and resolve customer complaints and conflicts. Representative will receive, review and process orders as well as research and review accounts for accuracy. The representative will also explain how to use account features and solve customer application and Internet problems. Customer service representative will receive, document and resolve customer complaints.

GENERAL CLERK I / HR CLERK I $35.19

Compiles data; prepares letters and correspondence; operates typewriter, may operate word processor, multiunit telephone console, and other office equipment; performs clerical duties to maintain business records and reports; answers, screens, and routes telephone calls; prepares work schedules; provides information to the public and may verbally or by letter explain program policies; performs related duties as assigned.

Minimum Requirements:

High School, 0 year experience

GENERAL CLERK II / HR CLERK II $37.77

Follows specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts. Follows organization and department procedures to complete tasks in a timely manner.

GENERAL CLERK III / HR CLERK III $41.60

Work requires a familiarity with terminology of the office unit. Performs daily tasks such as filing, recording, maintaining records, copying, posting, and other similar duties, using a computer terminal, typewriter, and other word processors. Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task.

PERSONNEL ASSISTANT I (Employment) $39.76 Interviews applicants for employment and processes application forms; obtains information, such as age, marital status, work experience, education, training, and occupational interest. Informs applicants of company employment policies and refers qualified applicants to employing official.

Types letters to references indicated on application, or agencies, such as credit bureaus and finance companies, files application forms. Compiles and prepares reports for supervisors on applicants and employees for personnel records. Reviews credentials to establish eligibility of applicant regarding identification and naturalization; telephones or writes applicant to inform applicant of acceptance or rejection for employment. Administers aptitude, personality, and interest tests, compiles personnel records. Some receptionist or other clerical duties may be performed.

PERSONNEL ASSISTANT II (Employment) $43.64 Oversees maintenance of employee records, including personnel status updates, terminations, and new hires. Examines and/or processes personnel action documents using experience in applying personnel procedures and policies. Ensures information is complete and consistent; determines whether further discussion with applicants or employees is needed or whether personnel information must be checked against additional files or listings. Responds to varied questions from applicants, employees, or managers for readily available information which can be obtained from file material or manuals; responses require skill to secure cooperation in correcting improperly completed personnel documents or to explain regulations and procedures. Provides information on availability of applicants/status of hiring actions; verifies employment dates; and maintains personnel records.

PERSONNEL ASSISTANT III (Employment) $47.86 Serves as a clerical expert in independently processing the most complicated types of personnel actions, e.g., temporary employment, rehires, and dismissals and in providing information when it is necessary to consolidate data from a number of sources, often with short deadlines. Ensures employee data is correctly entered into the company record keeping system; screens applications for obvious rejections; resolves conflicts in computer listings or other sources of employee information. Locates lost documents or reconstructs information using a number of sources; check references of applicants when information in addition to dates and places of past work is needed;

and judgment is required to ask appropriate routine follow-up questions. Performs routine personnel assignments beyond the clerical level, such as: orienting new employees to programs, facilities, rules on time and attendance, and leave policies; computing basic statistical information for reports on manpower profiles, EEO progress and accomplishments, hiring activities, attendance and leave profiles, turnover, etc.; and screening applicants for well-defined positions, rejecting those who do not qualify for available openings for clear cut reasons, referring others to appropriate employment interviewer. Guidance is provided on possible sources of information, methods of work, and types of reports needed. Completed written work receives close technical review from higher level personnel office staff.

SECRETARY I $42.88

Provides principal secretarial support in an office, usually to one individual; maintains a close and highly responsive relationship for day-to-day activities. Performs varied clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the office’s work. Responds to routine telephone requests which have standard answers; refers calls and visitors to appropriate staff. Controls mail and assures timely staff response; may send form letters; as instructed, maintains supervisor's calendar, makes appointments, and arranges for meeting rooms; reviews materials prepared for supervisor's approval for typographical accuracy and proper format; maintains recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans; requisitions supplies, printing, maintenance, or other services.

SECRETARY II $46.84

Provides principal secretarial support in an office, usually to one individual, and, in some cases, also to the staff of that individual; maintains a close and highly responsive relationship for day-to-day activities. Performs varied clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the office’s work.

Duties include: Screens telephone calls, visitors, and incoming correspondence; personally responds to requests for information concerning office procedures; determines which requests should be handled by the supervisor, appropriate staff member, or other offices. May prepare and sign routine, non-technical correspondence; schedules tentative appointments; plans for conferences/meetings and assembles established background materials, as directed; may attend meetings and record/report on the proceedings. Reviews correspondence for consistency and conformance with procedures; collects information from the files or staff for routine inquiries on office program(s) or periodic reports; reviews requirements concerning office procedures;

coordinates personnel and administrative forms and forwards for processing.

SECRETARY III $51.44

Provides principal secretarial support in an office, usually to one individual, and also to the staff of that individual; maintains a close and highly responsive relationship for day-to-day activities.

Performs varied clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the office’s work. Uses greater judgment and initiative to determine the approach or action to take in non-routine situations; interprets and adapts guidelines, including unwritten policies, precedents, and practices.

Duties include: Composes correspondence on administrative matters and general office policies;

prepares materials needed for conferences, correspondence, appointments, meetings, telephone calls, etc.; reviews publications, regulations, and directives for appropriate action/referral; prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc.; advises other personnel on new procedures; requests information needed from others for periodic or special conferences, reports, inquiries, etc.

Minimum Requirements:

High School, 3 years’ experience

SERVICE ORDER DISPATCHER $51.19

Receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company. Familiar with computers and other electronic office and business equipment. Typing, filing, recordkeeping, and other clerical skills also are important. Records information, such as name, address, article to be repaired, or service to be rendered; prepares work order and distributes to service crew; schedules service call; and dispatches service crew. Calls or writes customer to insure satisfactory performance of service; keeps record of service calls and work orders. When dispatching orders, relays messages, and gives special instructions to mobile crews and other departments, using radio telephone equipment.

Minimum Requirements:

High School, 0 year experience

SUPPLY TECHNICIAN $68.76

This position performs limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, and property utilization) related to depot, local, or other supply activities. Work usually is segregated by commodity area or function, and controlled in terms of difficulty, complexity, or responsibility. Assignments usually relate to stable or standardized segments of technical supply management operations; or to functions or subjects that are narrow in scope or limited in difficulty. The work generally involves individual case problems or supply actions. This work may require consideration of program requirements together with specific variations in or from standardized guidelines. Assignments require: (a) a good working knowledge of the governing supply systems, programs, policies, nomenclature, work methods, manuals, or other established guidelines; (b) an understanding of the needs of the organization serviced; and (c) analytical ability to define or recognize the dimension of the problems involved, to collect the necessary data to establish the facts, and take or recommend action based upon application or interpretation of established guidelines.

RECEPTIONIST $39.18

Operates a single-position telephone switchboard or console; uses with a private branch exchange system to relay incoming, outgoing, and intra-system calls and acts as a receptionist greeting visitors; determining nature of visits and directing visitors to appropriate persons. Work may also involve other duties such as recording and transmitting messages; keeping records of calls placed;

providing information to callers and visitors; making appointments; keeping a log of visitors; and issuing visitor passes. May also type and perform other routine clerical work, usually while at the switchboard or console, which may occupy the major portion of the worker's time.

TRAVEL CLERK I $41.15

Under close supervision or following specific procedures and detailed instructions arranges travel on one and sometimes two modes of transportation. Assists travel coordinator in the company's travel needs; duties may include checking hotel and flight availability, confirming reservations, or making itinerary changes as necessary. Communicates travel plans with employees. Performs related administrative functions. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Travel is almost always recurrent by the same modes, carriers, routes and same major points of origin and destination, seldom involving special transportation privileges or requiring special allowances or planning for supplemental transportation facilities.

When such services are required, they do not occur in such variety or with such frequency as to create problems of timing or coordination.

Minimum Requirements:

High School, 0 year experience

TRAVEL CLERK II $44.20

Travel usually involves the use of two or more modes of transportation. Information on carriers, modes and facilities is readily available since most carriers servicing the area maintain local facilities or publish information regularly. Single carriers or connecting carriers have schedules that are easily coordinated through the use of readily obtainable timetables or guides. Travel is frequently recurrent. A substantial number of problems arise as a result of rerouting, and there are often side trips requiring changes of transportation. Travel is usually to areas accessible by direct line or established connecting points and normal modes of transportation. Travel is not always planned well in advance, so there may be major problems of scheduling or accommodations.

Travel involves special transportation privileges or special allowances and requires authorization or planning for supplemental or special transportation facilities, and when such services are required, they usually do not occur in such variety or with such frequency as to create major problems of timing or coordination. Within general guidelines, employees select and apply appropriate travel guides, methods, techniques and work sequences to effectively accomplish the work. The majority of assignments are performed without technical assistance, but unusually difficult travel situations or problem cases encountered during the course of the work are referred to the supervisor before decision or commitment. Review of work is for compliance with regulatory guides and program policies and for soundness of decisions and conclusions.

TRAVEL CLERK III $47.31

At this level, all major modes of transportation are used and most individual trips involve combinations of more than one mode. Travel is varied, often not recurrent and periodically requires planning for relatively inaccessible intermediate or destination points. Routings are diverse and there is a necessity for frequent rerouting, re-planning, or rearranging, with many side trips, requiring changes in modes of travel and creating substantial difficulty in routing and scheduling connections. A substantial amount of travel involves special allowances or requires authorization and planning for supplementary or special transportation facilities. It is frequently difficult to obtain the required information. Individual is characterized by independence of action, with very little instruction, guidance and review, except for review of accomplishments of broad objectives and conformance to policy. Individual is viewed as authority on travel matters, including furnishing of advice and information to travelers, administrative officials and others; responsible as the principal point of liaison with other elements and with carriers and other facilities.

Minimum Requirements:

High School, 3 years’ experience

MEDICAL ASSISTANT $48.22

Administrative duties of medical assistants include greeting patients, keeping medical records, answering the telephone, completing insurance forms, making appointments, handling correspondence, scheduling hospital and laboratory services and assisting with billing. Overall, responsibilities of a medical assistant can be split between administrative and clinical duties;

medical assistant usually have varying clinical duties. These duties include taking vital signs, retrieving patient history, speaking with patients about treatments, conducting general lab tests, assisting with exams, preparing lab specimens, sanitizing medical supplies and disposing of materials that have been used. Medical assistant may also inform patients about different treatments, including diet and medication. May also prepare and administer medication, submit prescriptions, allow refills under the supervision of a physician, take blood samples, prepare patients for X-rays, perform electrocardiograms, remove sutures and adjust dressings. Medical assistant may organize, maintain and buy materials/instruments. Cleaning waiting and exam rooms may be part of the duties as well while remaining flexible in overall duties.

MEDICAL LAB TECHNICIAN $64.02

Performs manual and automated routine blood tests. Prepares specimens for microscope examination. Familiar with standard concepts, practices, and procedures within a field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks.

Typically reports to supervisor or manager.

Minimum Requirements:

High School, 3 years’ experience

MEDICAL RECORD CLERK $47.69

Medical Record Clerk compiles, verifies, and files medical records of hospital or clinic patients and compiles statistics for use in reports and surveys, prepares folders and maintains records of newly admitted patients. Reviews contents of patients' medical record folders, assembles into standard order, and files according to established procedure, reviews inpatient and emergency room records to insure presence of required reports and physicians' signatures, and routes incomplete records to appropriate personnel for completion or prepares reports of incomplete records to notify administration, checks list of discharged patients to insure receipt of all current records, compiles daily and periodic statistical data, such as admissions, discharges, deaths, births, and types of treatment rendered. Technician will record diagnoses and treatments, including operations performed, for use in completing hospital insurance billing forms, maintain death log, type and process birth certificates, assist other workers with coding of records, make copies of medical records, using duplicating equipment, and may schedule/post results of laboratory tests to records.

MEDICAL RECORD TECHNICIAN (Medical Record Administrator) $52.55 Medical Record Technician (Medical Record Administrator) maintains medical records of hospital and clinic patients, reviews medical records for completeness and accuracy, codes diseases, operations, diagnoses and treatments, compiles medical care and census data for statistical reports, and maintains indexes on patient, disease, operation, and other categories. Medical Record Technician directs routine operation of medical record department, files, or directs medical record clerk to file, patient records, maintains flow of medical records and reports to departments, and may assist medical staff in special studies or research.

Associate Degree, 2 years’ experience

COMPUTER OPERATOR I $44.54

Operates and monitors computer equipment. Performs routine tasks to maintain computer equipment and their peripherals. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform job functions. Loads peripheral equipment such as tapes and printer paper for operating runs. Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. Resolves common operating problems.

COMPUTER OPERATOR II $49.03

Operates and monitors computer equipment. Performs routine tasks to maintain computer equipment and their peripherals. Familiar with standard concepts, practices, and procedures within a particular field. Loads peripheral equipment such as tapes and printer paper for operating runs and observes error messages displayed on monitor of terminal to detect faulty output or machine stoppage. Processes scheduled routines which present difficult operating problems (e.g., infrequent or easily resolved error conditions). In response to computer output instructions or error conditions, applies standard operating or corrective procedures.

Minimum Requirements:

High School, 2 years’ experience

COMPUTER OPERATOR III $53.87

Operates and monitors computer equipment. Performs routine tasks to maintain computer equipment and their peripherals. Loads peripheral equipment such as tapes and printer paper for operating runs. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. Processes a range of scheduled routines. In addition to operating the system and resolving common error conditions, diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations). Performs a variety of complicated tasks. In response to computer output instructions or error conditions, may deviate from standard procedures if standard procedures do not provide a solution.

COMPUTER OPERATOR IV $59.10

Operates and monitors computer equipment at a higher level of responsibility and authority.

Performs routine and special tasks to maintain computer equipment and their peripherals. Loads peripheral equipment such as tapes and printer paper for operating runs. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. Processes a range of scheduled routines. In addition to operating the system and resolving common error conditions, diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations). Performs a variety of complicated tasks. In response to computer output instructions or error conditions, may deviate from standard procedures if standard procedures do not provide a solution.

COMPUTER OPERATOR V $64.72

Operates and monitors computer equipment at a higher level of responsibility and authority.

Performs routine and special tasks to maintain computer equipment and their peripherals. Loads peripheral equipment such as tapes and printer paper for operating runs. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. Processes a range of scheduled routines. In addition to operating the system and resolving common error conditions, diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations). Performs a variety of complicated tasks. In response to computer output instructions or error conditions, may deviate from standard procedures if standard procedures do not provide a solution.

Associate Degree, 3 years’ experience

COMPUTER PROGRAMER I $49.58

Reviews, analyzes, develops, installs, and modifies computer operating systems. Analyzes and resolves problems associated with operating systems. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Detects, diagnoses, and reports related problems.

Assists higher level staff by performing programming tasks which concern limited and simple data items and which closely follow patterns of previous work done in the organization, e.g., drawing flow charts, writing operator instructions, or coding and testing routines to accumulate counts, tallies, or summaries. In addition, may perform fact-finding concerning a specified work process, e.g., a file of clerical records which is treated as a unit (invoices, requisitions, purchase orders, etc.)

and reports findings.

COMPUTER PROGRAMER II $49.58

At this level, initial assignments are designed to develop competence in applying established programming procedures to routine problems. Familiar with standard concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals. Reviews, analyzes, develops, installs, and modifies computer operating systems. Detects, analyzes and resolves problems associated with operating systems. Performs routine programming assignments that do not require skilled background experience but do require knowledge of established programming procedures and data processing requirements. Maintains and modifies routine programs. Makes approved changes by amending program flow charts, developing detailed processing logic, and coding changes. Tests and documents modifications and composes operator instructions. May write routine new programs using prescribed specifications; may confer with other personnel to clarify procedures, processing logic, etc. May also evaluate simple interrelationships in the immediate programming area, e.g., whether a contemplated change in one part of a simple program would cause unwanted results in a related part; confers with user representatives to gain an understanding of the situation sufficient to formulate the needed change;

and implements change upon approval of management. Reviews objectives and assignment details with higher level staff to insure thorough understanding; uses judgment in selecting among authorized procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.

COMPUTER PROGRAMER III $49.58

As a fully qualified computer programmer, applies standard programming procedures and detailed knowledge of pertinent subject matter (e.g., work processes, governing rules, clerical procedures, etc.) in a programming area such as: a record keeping operation (supply, personnel and payroll, inventory, purchasing, insurance payments, depositor accounts, etc.); a well-defined statistical or scientific problem; or other standardized operation or problem. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Reviews, analyzes, develops, installs, and modifies computer operating systems. Detects, analyzes and resolves problems associated with operating systems. While the data are clear cut, related, and equally available, there may be substantial interrelationships of a variety of records and several varied sequences of formats are usually produced. The programs developed or modified typically are linked to several other programs in that the output of one becomes the input for another. Recognizes probable interactions of other related programs with the assigned program(s) and is familiar with related system software and computer equipment. Solves conventional programming problems. Performs such duties as:

develops, modifies, and maintains assigned programs; designs and implements modifications to the interrelation of files and records within programs in consultations with higher level staff;

monitors the operation of assigned programs and responds to problems by diagnosing and correcting errors in logic and coding; and implements and/or maintains assigned portions of a scientific programming project, applying established scientific programming techniques to well-defined mathematical, statistical, engineering, or other scientific problems usually requiring the translation of mathematical notation into processing logic and code. (Scientific programming includes assignments such as: using predetermined physical laws expressed in mathematical terms to relate one set of data to another; the routine storage and retrieval of field test data; and using procedures for real-time command and control, scientific data reduction, signal processing, or similar areas.) Tests and documents work and writes and maintains operator instructions for assigned programs. Confers with other personnel to obtain or provide factual data. In addition, may carry out fact-finding and programming analysis of a single activity or routine problem, applying established procedures where the nature of the program, feasibility, computer equipment, and programming language have already been decided. May analyze present performance of the program and take action to correct deficiencies based on discussion with the user and consultation with and approval of the supervisor or higher-level staff. May assist in the review and analysis of detailed program specifications and in program design to meet changes in work processes. Works independently under specified objectives; applies judgment in devising program logic and in selecting and adapting standard programming procedures; resolves problems and deviations according to established practices; and obtains advice where precedents are unclear or not available. Completed work is reviewed for conformance to standards, timeliness, and efficiency.

May assist higher level staff by independently performing moderately complex tasks assigned and performing complex tasks.

Minimum Requirements:

High School, 3 years’ experience

COMPUTER PROGRAMER IV $49.58

Reviews, analyzes, develops, installs, and modifies computer operating systems. Analyzes and resolves problems associated with operating systems. Detects, diagnoses, and reports related problems. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Applies expertise in programming procedures to complex programs; recommends the redesign of programs, investigates and analyzes feasibility and program requirements, and develops programming specifications. Assigned programs typically affect a broad multi-user computer system which meets the data processing needs of a broad area (e.g., logistics planning, finance management, human resources, or material management) or a computer system for a project in engineering, research, accounting, statistics, etc. Plans the full range of programming actions to produce several interrelated but different products from numerous and diverse data elements which are usually from different sources; solves difficult programming problems. Uses knowledge of pertinent system software, computer equipment, work processes, regulations, and management practices. Performs such duties as: develops, modifies, and maintains complex programs; designs and implements the interrelations of files and records within programs which will effectively fit into the overall design of the project; working with problems or concepts, develops programs for the solution to major scientific computational problems requiring the analysis and development of logical or mathematical descriptions of functions to be programmed; and develops occasional special programs, e.g., a critical path analysis program to assist in managing a special project. Tests, documents, and writes operating instructions for all work. Confers with other personnel to secure information, investigate and resolve problems and coordinate work efforts. In addition, performs such programming analysis as: investigating the feasibility of alternate program design approaches to determine the best balanced solution, e.g., one that will best satisfy immediate user needs, facilitate subsequent modification, and conserve resources; on typical maintenance projects and smaller scale, limited new projects, assisting user personnel in defining problems or needs and determining work organization, the necessary files and records, and their interrelation with the program; or on large or more complicated projects, participating as a team member along with other personnel and users and having responsibility for a portion of the project. Works independently under overall objectives and direction, apprising management about progress and unusual complications. Modifies and adapts precedent solutions and proven approaches.

Guidelines include constraints imposed by the related programs with which the incumbent's programs must be meshed. Completed work is reviewed for timeliness, compatibility with other work, and effectiveness in meeting requirements.

COMPUTER SYSTEMS/PROGRAM ANALYST I/RESEARCH ANALYST $49.58

At this level, initial assignments are designed to expand practical experience in applying systems analysis techniques and procedures. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Provides several phases of the required systems analysis where the nature of the system is predetermined. Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's application systems. Consults with users to identify current operating procedures and to clarify program objectives. Uses established fact-finding approaches, knowledge of pertinent work processes and procedures, and familiarity with related computer programming practices, system software, and computer equipment. Carries out fact finding and analysis as assigned, usually a routine problem;

applies established procedures where the nature of the system, feasibility, computer equipment and programming language have already been decided; may assist a higher level systems analyst by preparing detailed specifications required by computer programmers from information developed by the higher level analyst, may research routine user problems and solve them by modifying the existing system when the solutions follow clear precedents.

COMPUTER SYSTEMS/PROGRAMS ANALYST II/ RESEARCH ANALYST $49.58

Applies systems analysis and design skills in an area such as a record keeping or scientific operation. Familiar with relational databases and client-server concepts. Relies on experience and judgment to plan and accomplish goals. A system of several varied sequences or formats is usually developed, e.g., develops systems for maintaining depositor accounts in a bank, maintaining accounts receivable in a retail establishment, maintaining inventory accounts in a manufacturing or wholesale establishment, or processing a limited problem in a scientific project. Requires competence in most phases of system analysis and knowledge of pertinent system software and computer equipment and of the work processes, applicable regulations, workload, and practices of the assigned subject-matter area. Recognizes probable interactions of related computer systems and predicts impact of a change in assigned system. Collects and analyzes data to evaluate operational difficulties and makes recommendations to solve problems. Follows established modeling and evaluation processes to determine the effectiveness of current operational activities and to determine problem areas and develop solutions. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Reviews proposals which consist of objectives, scope, and user expectations; gathers facts, analyzes data, and prepares a project synopsis which compares alternatives in terms of cost, time, availability of equipment and personnel, and recommends a course of action; and upon approval of synopsis, prepares specifications for development of computer programs. Determines and resolves data processing problems and coordinates the work with program, users, etc.; orients user personnel on new or changed procedures. May conduct special projects such as data element and code standardization throughout a broad system, working under specific objectives and refers any issues or controversies.

Guidelines usually include existing systems and the constraints imposed by related systems with which the incumbent's work must be meshed. Adapts design approaches successfully used in precedent systems. Completed work is reviewed for timeliness, compatibility with other work, and effectiveness in meeting requirements. Works on segment(s) of complex data processing scheme or system, similar to computer systems analyst level III. Works independently on routine assignments and receives instructions and guidance on complex assignments. Work is reviewed for accuracy, compliance with instructions, and to insure proper alignment with overall system.

COMPUTER SYSTEMS/PROGRAMS ANYALYST III/RESEARCH ANALYST $49.58

Applies systems analysis and design techniques to complex computer systems in a broad area such as manufacturing; finance management; engineering, accounting, or statistics; logistics planning;

material management, etc. Must have a working knowledge of relational databases and client-server concepts. Relies on experience and judgment to plan and accomplish goals. Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's application systems. Consults with users to identify current operating procedures and to clarify program objectives. May be expected to write documentation to describe program development, logic, coding, and corrections. Writes manuals for users to describe installation and operating procedures. Performs a variety of complicated tasks. Usually, there are multiple users of the system, however, there may be complex one-user systems, e.g., for engineering or research projects. Requires competence in all phases of systems analysis techniques, concepts, and methods and knowledge of available system software, computer equipment, and the regulations, structure, techniques, and management practices of one or more subject-matter areas. Since input data usually come from diverse sources is responsible for recognizing probable conflicts and integrating diverse data elements and sources.

Maintains and modifies complex systems or develops new subsystems such as an integrated production scheduling, inventory control, cost analysis, or sales analysis record in which every item of each type is automatically processed through the full system of records. Guides users in formulating requirements; advises on alternatives and on the implications of new or revised data processing systems; analyzes resulting user project proposals, identifies omissions and errors in requirements and conducts feasibility studies; recommends optimum approach and develops system design for approved projects. Interprets information and informally arbitrates between system users when conflicts exist. May serve as lead analyst in a design subgroup, directing and integrating the work of one or two lower-level analysts, each responsible for several programs.

Minimum Requirements:

Associate Degree, 2 years’ experience

PERIPHERAL EQUIPMENT OPERATOR $44.54

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Documents, maintains, upgrades or replaces hardware and software systems.

Supports and maintains user account information including rights, security and systems groups.

Operates peripheral equipment which directly supports digital computer operations. Such equipment is uniquely and specifically designed for computer applications but need not be physically or electronically connected to a computer. Printers, plotters, card readers/punchers, tape readers, tape units or drives, disk units or drives, and data display units are examples of such equipment.

PERSONAL COMPUTER SUPPORT TECHNICIAN $59.10

Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks,…