Federal Supply Schedule GS07F0264T

Authorized Federal Supply Price Schedule Federal Supply Schedule 736

Temporary, Administrative & Professional Staffing Services

Contract No.: GS-07F-0264T

Contract Period: April 1, 2007 thru March 31, 2012

Labor Categories and Rate Schedule Special Item Numbers

736-1 Administrative Support and Clerical Occupations 736-2 Automatic Data Processing Operator

736-3 General Services and Support 736-4 Information and Arts Occupations, including Miscellaneous

736-5 Technical and Professional Position

The Spearhead Group, Inc.

4615 Southwest Freeway, Suite 470 Houston, TX 77027

Phone: (713) 622-7171 Fax: (713) 622-7771

Email: sales@spearheadgroup.com Website: www.spearheadgroup.com

Contractor’s Administrative Source: Vikki S. McCullough

Business Size: 8(a)/SDB, Minority, Woman Owned Disadvantaged Business Enterprise

Prompt Payment Terms: Net 30 DUNS: 102655552 CCR Completed: Yes Credit Card Accepted: Yes mailto:sales@spearheadgroup.com http://www.spearheadgroup.com/

TABLE OF CONTENTS

COMPANY CAPABILITY SUMMARY

PROFESSIONAL STAFFING SERVICES

IT SERVICES

ENGINEERING SERVICES

CUSTOMER INFORMATION:

GSA PRICE LIST

LOCATION AUSTIN, TX

SIN 736-1

SIN 736-2

SIN 736-3

SIN 736-4

SIN 736-5

LOCATION: DALLAS, TX

Sin 736-1

SIN 736-2

SIN 736-3

SIN 736-4

SIN 736-5

LOCATION: FORT WORTH, TX

Sin 736-1

SIN 736-2

SIN 736-3

SIN 736-4

SIN 736-5

LOCATION: HOUSTON, TX

SIN 736-1

SIN 736-2

SIN 736-3

SIN 736-5

LOCATION: SAN ANTONIO, TX

Sin 736-1

SIN 736-2

SIN 736-3

SIN 736-4

SIN 736-5

JOB DESCRIPTIONS

Company Capability Summary

The Spearhead Group is a minority, woman-owned, certified business including;

8(a)SDB (Small Disadvantage Business), HUB (Historically Underutilized Business), Texas CMBL Centralized Master Bidders List , CISV (Catalog Information Systems Vendor) , WBEA (Women Business Enterprise Alliance), NMSDC (National Minority Supplier Development Council) and DBE (Disadvantaged Business Enterprise) certifications. The Spearhead Group is also a GSA contract holder for Temporary and Personnel Staffing. We have the technology, partnerships and expertise to help you find and hire talented job seekers and manage any process smoothly. The company has over 20 years service in the consulting and staffing arena providing local and nationwide staffing and consulting services.

STRATEGIC AREA(S) OF FOCUS

Professional Staffing Services

Temporary, Temporary to Contract-to-Hire, Contract Staffing, Staff Augmentation

Project Implementation, Executive Search services

Administrative Clerical, Accounting, Project Management, Sales, Marketing, Purchasing, Human Resources

IT Services

We provide a full range of consulting services to include Project management, Programming, Training and Hardware/Software Maintenance

Technical Writers, Graphic Designers, Project Managers, PeopleSoft, Oracle and SAP Consultants, Network Consultants

Engineering Services

Professional Engineers, Project Managers, Mechanical, Electrical, Civil, Process, Environmental, Architectural, QA/QC Engineers

Designers/Drafters, HW/SW Civil/Piping, E/M, Arch /Civil/Piping, AutoCAD, Pro E., Cadra Cadkey, HP-0ME 10/30 Unigraphics

4615 SW Freeway, suite 470 Houston, TX 77027 713-622-7171 (ph) 713-622-7771 (fax) sales@spearheadgroup.com mailto:sales@spearheadgroup.com

The Spearhead Group has developed a set of core capabilities that will enhance our clients’ business objectives. We have assembled the resources (technology and personnel) to address the Quality Assurance challenges in today’s marketplace. Our research and economic development center goals are to foster economic growth and development through the Houston-Galveston area by developing viable and effective community projects that provide resources and technical assistance & training to the small business sector.

THE SPEARHEAD GROUP combines the breadth and reach of a larger, impersonal national search firm with the flexibility, personal service and results that only an exclusive collection of highly focused, exceptionally motivated recruiters with hands on industry experience can provide. Whether your hiring situation necessitates short or long term contractors, direct hire, contract to hire, or outsourced recruiting services, THE SPEARHEAD GROUP has the solution that will keep your business productive.

“Our people get the job done --- right!”

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN DESCRIPTION

736-1 Administrative Support and Clerical Occupations

736-2 Automatic Data Processing Occupations

736-4 Information and Arts Occupations Including Miscellaneous Occupations

736-5 Technical and Professional Occupations

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN: N/A

2. MAXIMUM ORDER*: $100,000 per SIN

*If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100 unless the contractor agrees to accept a smaller order amount

4. GEOGRAPHIC COVERAGE:

Austin, TX Wage Determination 05-2503 Revision 02 dated 12/06/2006

Dallas, TX Wage Determination 05-2509 Revision 27 dated 12/19/2006

Fort Worth, TX Wage Determination 05-2513 Revision 01 dated 09/01/2006

Houston, TX Wage Determination 05-2515 Revision 02 dated 12/06/2006

San Antonio, TX Wage Determination 05-2521 Revision 02 dated 01/05/2007

5. POINT(S) OF PRODUCTION: N/A

6. DISCOUNT FROM LIST PRICES: N/A

7. QUANTITY DISCOUNTS: Five or more positions

8. PROMPT PAYMENT TERMS: Net 30

9a. Government Purchase Cards are accepted at of below the micro-purchase threshold.

9b. Government Purchase Cards are not accepted above the micro-purchase threshold.

10. FOREIGN ITEMS: None

11a. TIME OF DELIVERY: N/A

11b. EXPEDITED DELIVERY: N/A

11c. OVERNIGHT AND 2-DAY DELIVERY: N/A

11d. URGENT REQUIREMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: N/A

13a. ORDERING ADDRESS: The Spearhead Group, Inc.

14. PAYMENT ADDRESS: The Spearhead Group, Inc.

15. WARRANTY PROVISION: Standard Commercial Warranty. Customer should contact contractor for a copy of the warranty.

16. EXPORT PACKING CHARGES: N/A

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD

ACCEPTANCE:

(any thresholds above the micro-purchase level) N/A

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE AND REPAIR (IF

APPLICABLE): N/A

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE):

N/A

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF

PARTS PRICE LIST AND ANY DISCOUNTS FROM LIST PRICES (IF APPLICABLE)

20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE):

21. LIST OF SERVICE AND DISTRIBUTION POIINTS (IF APPLICABLE):

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE):

23. PREVENTATIVE MAINTENANCE (IF APPLICABLE):

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (i.e., recycled content, energy efficiency and/or reduced pollutants):

24b. SECTION 508 COMPLIANCE FOR EIT:

25. DUNS NUMBER: 102655552

26. NOTIFICATION REGARDING REGISTRATION IN CENTRAL

CONTRACTOR REGISTRATION (CCR) DATABASE: Contractor has an Active

Registration in the CCR database.

GSA Price List

Location Austin, TX

Job/ Role GSA Rate

SIN 736-1

Accounting Clerk I 22.63

Accounting Clerk II 26.92

Accounting Clerk III 28.95

Court Reporter 30.26

Order Clerk I 24.24

Order Clerk II 26.48

Data Entry Operator I 23.31

Data Entry Operator II 28.12

General Clerk I 20.66

General Clerk II 25.60

General Clerk III 27.72

Receptionist 23.71

Personal Assistant (Employment) I 28.08

Personal Assistant (Employment) II 31.10

Personal Assistant (Employment) III 34.08

Secretary I 26.41

Secretary II 32.80

Secretary III 34.32

Word Processor I 25.39

Word Processor II 27.92

Word Processor III 30.65

SIN 736-2

Computer Operator I 26.62

Computer Operator II 28.95

Computer Operator III 34.72

Computer Operator IV 38.01

Computer Operator V 42.10

Computer Programmer I 38.24

Computer Programmer II 47.11

Computer Programmer III 48.94

Computer Programmer IV 48.94

Computer Systems Analyst I 48.94

Computer Systems Analyst II 48.94

Computer Systems Analyst III 48.94

Peripheral Equipment Operator 26.62

Personal Computer Support Technician 40.81

SIN 736-3

Fork Lift Operator 24.32

Shipping/Receiving Clerk 25.93

Laborer 21.57

AUSTIN continued

Job Role GSA Rate

SIN 736-4

Illustrator I 36.05

Illustrator II 46.00

Illustrator III 48.91

Librarian 41.51

Library Technician 30.66

Photographer I 29.51

Photographer II 32.26

Photographer III 41.02

Photographer IV 44.82

Photographer V 53.21

SIN 736-5

Civil Engineering Technician 46.00

Drafter/CAD Operator I 32.92

Drafter/CAD Operator II 36.05

Drafter/CAD Operator III 39.64

Drafter/CAD Operator IV 46.00

Engineering Technician I 25.49

Engineering Technician II 29.75

Engineering Technician III 33.57

Engineering Technician IV 39.84

Engineering Technician V 46.39

Engineering Technician VI 52.20

Environmental Technician 38.70

Graphic Artist 39.28

Laboratory Technician 33.48

Mathematical Technician 46.00

Paralegal /Legal Assistant I 33.33

Paralegal /Legal Assistant II 37.63

Paralegal/Legal Assistant III 47.94

Paralegal/Legal Assistant IV 57.00

Photo-Optics Technician 46.26

Technical Writer I 31.16

Location: Dallas, TX Job /Role GSA Rate

Sin 736-1

Accounting Clerk I 26.38

Accounting Clerk II 29.16

Accounting Clerk III 32.13

Court Reporter 31.08

Order Clerk I 23.54

Order Clerk II 28.27

Data Entry Operator I 23.54

Data Entry Operator II 25.87

General Clerk I 21.25

General Clerk II 24.14

General Clerk III 27.16

Receptionist 26.16

Personal Assistant (Employment) I 26.94

Personal Assistant (Employment) II 31.03

Personal Assistant (Employment) III 36.02

Secretary I 30.14

Secretary II 32.17

Secretary III 36.62

Word Processor I 25.26

Word Processor II 27.77

Word Processor III 31.08

SIN 736-2

Computer Operator I 27.77

Computer Operator II 31.59

Computer Operator III 38.01

Computer Operator IV 42.06

Computer Operator V 46.88

Computer Programmer I 39.50

Computer Programmer II 47.78

Computer Programmer III 48.94

Computer Programmer IV 48.94

Computer Systems Analyst I 48.94

Computer Systems Analyst II 48.94

Computer Systems Analyst III 48.94

Peripheral Equipment Operator 27.20

Personal Computer Support Technician 42.06

SIN 736-3

Fork Lift Operator 28.81

Shipping/Receiving Clerk 25.05

Laborer 22.07

DALLAS continued

SIN 736-4

Illustrator I 38.33

Illustrator II 46.32

Illustrator III 51.37

Librarian 53.82

Library Technician 26.32

Photographer I 27.79

Photographer II 31.86

Photographer III 38.62

Photographer IV 44.58

Photographer V 50.54

SIN 736-5

Civil Engineering Technician 38.96

Drafter/CAD Operator I 29.98

Drafter/CAD Operator II 34.93

Drafter/CAD Operator III 38.38

Drafter/CAD Operator IV 46.13

Engineering Technician I 28.00

Engineering Technician II 30.82

Engineering Technician III 33.91

Engineering Technician IV 40.86

Engineering Technician V 48.91

Engineering Technician VI 58.18

Environmental Technician 38.59

Graphic Artist 39.76

Laboratory Technician 40.41

Mathematical Technician 42.38

Paralegal /Legal Assistant I 32.25

Paralegal /Legal Assistant II 38.89

Paralegal/Legal Assistant III 46.67

Paralegal/Legal Assistant IV 55.10

Photo-Optics Technician 42.38

Technical Writer I 37.49

Location: Fort Worth, TX

Sin 736-1

Accounting Clerk I 26.38

Accounting Clerk II 29.16

Accounting Clerk III 32.13

Court Reporter 31.08

Order Clerk I 24.21

Order Clerk II 28.27

Data Entry Operator I 23.54

Data Entry Operator II 25.87

General Clerk I 21.25

General Clerk II 24.14

General Clerk III 27.16

Receptionist 27.77

Personal Assistant (Employment) I 26.94

Personal Assistant (Employment) II 31.03

Personal Assistant (Employment) III 36.02

Secretary I 30.14

Secretary II 32.17

Secretary III 36.62

Word Processor I 25.26

Word Processor II 27.77

Word Processor III 31.08

SIN 736-2

Computer Operator I 27.77

Computer Operator II 32.18

Computer Operator III 38.73

Computer Operator IV 42.84

Computer Operator V 47.79

Computer Programmer I 37.92

Computer Programmer II 47.78

Computer Programmer III 48.94

Computer Programmer IV 48.94

Computer Systems Analyst I 48.94

Computer Systems Analyst II 48.94

Computer Systems Analyst III 48.94

Peripheral Equipment Operator 27.77

Personal Computer Support Technician 42.84

SIN 736-3

Fork Lift Operator 28.81

Shipping/Receiving Clerk 24.98

Laborer 23.20

FORT WORTH continued

SIN 736-4

Illustrator I 38.40

Illustrator II 46.35

Illustrator III 55.61

Librarian 53.82

Library Technician 25.89

Photographer I 25.20

Photographer II 29.62

Photographer III 35.39

Photographer IV 38.53

Photographer V 44.12

SIN 736-5

Civil Engineering Technician 42.38

Drafter/CAD Operator I 30.14

Drafter/CAD Operator II 34.93

Drafter/CAD Operator III 38.38

Drafter/CAD Operator IV 46.13

Engineering Technician I 28.00

Engineering Technician II 32.12

Engineering Technician III 33.91

Engineering Technician IV 40.86

Engineering Technician V 48.91

Engineering Technician VI 58.18

Environmental Technician 35.41

Graphic Artist 37.95

Mathematical Technician 42.38

Paralegal /Legal Assistant I 31.89

Paralegal /Legal Assistant II 38.78

Paralegal/Legal Assistant III 46.37

Paralegal/Legal Assistant IV 55.10

Photo-Optics Technician 42.10

Technical Writer I 37.49

Location: Houston, TX

SIN 736-1

Accounting Clerk I 24.82

Accounting Clerk II 27.28

Accounting Clerk III 29.94

Court Reporter 33.59

Order Clerk I 26.16

Order Clerk II 29.16

Data Entry Operator I 22.96

Data Entry Operator II 27.69

General Clerk I 22.07

General Clerk II 25.53

General Clerk III 28.59

Receptionist 22.27

Personal Assistant (Employment) I 26.84

Personal Assistant (Employment) II 31.17

Personal Assistant (Employment) III 32.98

Secretary I 30.25

Secretary II 33.14

Secretary III 37.65

Word Processor I 23.11

Word Processor II 27.32

Word Processor III 30.81

SIN 736-2

Computer Operator I 28.46

Computer Operator II 31.37

Computer Operator III 34.31

Computer Operator IV 40.92

Computer Operator V 43.00

Computer Programmer I 38.56

Computer Programmer II 46.61

Computer Programmer III 48.94

Computer Programmer IV 48.94

Computer Systems Analyst I 48.94

Computer Systems Analyst II 48.94

Computer Systems Analyst III 48.94

Peripheral Equipment Operator 28.46

Personal Computer Support Technician 40.92

SIN 736-3

Fork Lift Operator 25.33

Shipping/Receiving Clerk 24.77

Laborer 21.78

Houston continued

Job/Role GSA Rate

SIN 736-4

Illustrator I 32.93

Illustrator II 40.86

Illustrator III 46.99

Librarian 42.02

Library Technician 25.98

Photographer I 27.07

Photographer II 32.93

Photographer III 40.86

Photographer IV 46.99

Photographer V 52.84

SIN 736-5

Civil Engineering Technician 48.43

Drafter/CAD Operator I 35.46

Drafter/CAD Operator II 41.80

Drafter/CAD Operator III 46.04

Drafter/CAD Operator IV 51.90

Engineering Technician I 31.32

Engineering Technician II 37.42

Engineering Technician III 41.29

Engineering Technician IV 50.00

Engineering Technician V 62.57

Engineering Technician VI 71.68

Environmental Technician 48.34

Graphic Artist 41.74

Mathematical Technician 39.52

Laboratory Technician 50.62

Paralegal /Legal Assistant I 33.25

Paralegal /Legal Assistant II 38.97

Paralegal/Legal Assistant III 47.35

Paralegal/Legal Assistant IV 52.09

Photo-Optics Technician 50.62

Technical Writer I 35.01

Location: San Antonio, TX

Sin 736-1

Accounting Clerk I 24.75

Accounting Clerk II 27.18

Accounting Clerk III 29.83

Court Reporter 28.99

Order Clerk I 22.34

Order Clerk II 25.15

Data Entry Operator I 21.96

Data Entry Operator II 23.54

General Clerk I 21.51

General Clerk II 23.03

General Clerk III 27.72

General Clerk IV 29.50

Switchboard Operator-Receptionist 20.29

Personal Assistant (Employment) I 28.20

Personal Assistant (Employment) II 30.98

Personal Assistant (Employment) III 33.99

Secretary I 25.97

Secretary II 28.47

Secretary III 31.19

Secretary IV 37.66

Word Processor I 24.46

Word Processor II 26.75

Word Processor III 28.79

SIN 736-2

Computer Operator I 25.81

Computer Operator II 28.41

Computer Operator III 33.43

Computer Operator IV 36.54

Computer Operator V 40.00

Computer Programmer I 37.09

Computer Programmer II 44.82

Computer Programmer III 48.94

Computer Programmer IV 48.94

Computer Systems Analyst I 46.85

Computer Systems Analyst II 48.94

Computer Systems Analyst III 48.94

Peripheral Equipment Operator 25.81

Personal Computer Support Technician 36.54

SIN 736-3

Fork Lift Operator 22.79

Shipping/Receiving Clerk 22.71

Laborer 19.33

San Antonio continued

SIN 736-4

Audiovisual Librarian 35.23

Illustrator I 32.55

Illustrator II 36.74

Illustrator III 41.15

Librarian 41.64

Library Technician 23.57

Photographer I 23.68

Photographer II 27.90

Photographer III 29.80

Photographer IV 33.25

Photographer V 39.32

SIN 736-5

Civil Engineering Technician 34.16

Drafter/CAD Operator I 28.15

Drafter/CAD Operator II 33.03

Drafter/CAD Operator III 34.32

Drafter/CAD Operator IV 40.35

Engineering Technician I 25.61

Engineering Technician II 29.66

Engineering Technician III 32.61

Engineering Technician IV 37.17

Engineering Technician V 44.37

Engineering Technician VI 51.39

Environmental Technician 31.19

Graphic Artist 37.44

Mathematical Technician 32.21

Laboratory Technician 37.61

Paralegal /Legal Assistant I 28.95

Paralegal /Legal Assistant II 36.51

Paralegal/Legal Assistant III 43.56

Paralegal/Legal Assistant IV 51.66

Photo-Optics Technician 37.61

Technical Writer I 35.31

JOB DESCRIPTIONS

01010 ACCOUNTING CLERK (Occupational Base)

The Accounting Clerk performs one or more accounting tasks such as; posting to registers and ledgers; balancing and reconciling accounts; verifying the internal consistency, completeness, and mathematical accuracy of accounting documents. In addition, tasks include; assigning prescribed accounting distribution codes; examining and verifying the clerical accuracy of various types of reports, lists, calculations, and postings.

This position is responsible for preparing journal vouchers; making entries of adjustments to accounts; and working with spreadsheets. Level I requires a basic knowledge of routine clerical methods, office practices and procedures as they relate to the clerical processing and recording of transactions. Levels II and III require a knowledge and understanding of the established and standardized bookkeeping and accounting procedures and techniques used in an accounting system, or a segment of an accounting system where there are few variations in the types of transactions handled. In addition, most jobs at each level will require a basic knowledge and understanding of the terminology, codes, and processes used in an automated accounting system.

01011 ACCOUNTING CLERK I

This position is responsible for performing one or more routine accounting clerical operations such as: examining, verifying, and correcting various accounting documents to ensure completeness and accuracy of data in accordance to accounting procedures. Specific tasks/duties are assigned under adequate supervision. Entry-level reconciliation and posting will be assigned under detailed guidance. In most instances, an employee in this position will rely on the supervisors’ instructions. Completed work will be reviewed for accuracy and compliance with procedures.

01012 ACCOUNTING CLERK II

This position uses knowledge of double entry bookkeeping in performing one or more of the following: posting actions to journals, identifying subsidiary accounts affected, making debit and credit entries, and assigning proper codes. The Accounting Clerk II may review computer printouts against manually maintained journals, detect and correct erroneous postings, and prepare documents to adjust accounting classifications and other data, or review lists of transactions rejected by an automated system. In this instance, the Accounting Clerk II will determine reasons for rejections, and prepare necessary correcting material. On routine assignments, an employee will select and apply established procedures and techniques.

Detailed instructions are provided for difficult or unusual assignments. Completed work and methods used, are reviewed for technical accuracy.

01013 ACCOUNTING CLERK III

The Accounting Clerk III maintains journals or subsidiary ledgers of an accounting system and balances and reconciles accounts. Typical duties include one or both of the following: 1.)

reviewing invoices and statements verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit determining accounts involved.

The review will include coding transactions, and processing material through data processing for application in the accounting system; 2.) analysis and reconciliation of computer printouts with operating unit reports (contacting units, researching causes of discrepancies, and taking action to ensure that accounts balance). Supervisor provides suggestions for handling unusual or non-recurring transactions. Conformance with requirements and technical soundness of completed work are reviewed by the supervisor, or are controlled by mechanisms built into the accounting processes.

01040 COURT REPORTER

This position records examination, testimony, judicial opinions, judge's charge to jury, judgment or sentence of court, or other proceedings in a court of law by manual or machine shorthand.

The Court Reporter reads portions of transcript during trial at the judge's request, and asks speakers to clarify inaudible statements. The Court Reporter transcribes recorded material using a typewriter, or dictates material into a recording machine.

01190 ORDER CLERK (Occupational Base)

The Order Clerk receives written or verbal purchase orders. Work typically involves some combination of the following duties: quoting prices, determining availability of ordered items and suggesting substitutes when necessary, advising expected delivery date and method of delivery, recording order and customer information on order sheets. The Order Clerk is responsible for checking order sheets for accuracy and adequacy of information; ascertaining credit rating of customer; furnishing customer with confirmation of receipt of order; order follow up, or informing customer of a delay in delivery. The Order Clerk maintains order files and verifies shipping invoices against original orders.

This position excludes workers paid on a commission basis or whose duties include any of the following: Receiving orders for services rather than for material or merchandise; providing customers with consultative advice using knowledge gained from engineering or extensive technical training; emphasizing selling skills; handling material or merchandise as an integral part of the job.

01191 ORDER CLERK I

This position handles orders involving items that have readily identified uses and applications.

The Order Clerk I may refer to a catalog, manufacturer's manual or similar document to insure that the proper item is supplied or to verify the price of order.

01192 ORDER CLERK II

This position handles orders that involve making judgments such as choosing which specific product or material from the establishment's product lines will satisfy the customer's needs, or determining the price to be quoted when pricing involves more than merely referring to a price list or making some simple mathematical calculations.

01050 DATA ENTRY OPERATOR (Occupational Base)

This position operates keyboard-controlled data entry devices such as a computer, key-operated magnetic tape, or disc encoder to transcribe data into a format suitable for computer processing.

Job task requires skill in operating an alphanumeric keyboard, and an understanding of transcribing procedures and relevant data entry equipment. Positions are classified into levels based on the following definitions:

01151 DATA ENTRY OPERATOR I

This position works under close supervision and follows specific procedures or detailed instructions. The Data Entry Operator I works from various standardized source documents that have been coded and require little or no selecting, coding or interpreting of data. Problems such as erroneous items and codes, or missing information are resolved at the supervisory level. Work is routine and repetitive.

01152 DATA ENTRY OPERATOR II

This position requires the application of experience and judgment in selecting procedures to be followed, and searching for interpreting, selecting, or coding items to be entered from a variety of document sources. The Data Entry Operator II may occasionally perform routine work as described for Data Entry Operator I.

Excluded are operators above Level II using the key entry controls to access, read, and evaluate the substance of specific records to take substantive actions, or to make entices requiring a similar level of knowledge.

01110 GENERAL CLERK (Occupational Base)

The General Clerk follows clearly detailed procedures in performing simple repetitive tasks in the same sequence. Responsibilities would include filing pre-coded documents in a chronological file, or operating office equipment, (e.g., mimeograph, photocopy, addressograph or mailing machine).

01111 GENERAL CLERK I

This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.

01112 GENERAL CLERK II

This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

01113 GENERAL CLERK III

This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information;

and handling and adjusting complaints.

General Clerk IV Positions above level IV are excluded. Such positions (which may include supervisory responsibility over lower level clerks) require workers to use a thorough knowledge of an office's work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments. Typical jobs covered by this exclusion include administrative assistants, clerical supervisors, and office managers.

01280 RECEPTIONIST

This position greets visitors, determining nature of visits and directing visitors to appropriate persons. The Receptionist may also have other duties such as recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; making appointments; keeping a log of visitors; and issuing visitor passes. In this position, one may also work on a computer and perform other routine clerical work that may occupy the major portion of the worker's time.

01260 PERSONNEL ASSISTANT (Occupational Base)

This position performs a variety of general personnel clerical tasks in such areas as employee records, benefits, education, training, employment/staffing, compensation, employee labor relations, and equal employment opportunity/affirmative action. The Personnel Assistant may conduct surveys and update manual and automated personnel records. At the higher levels, assistants perform limited aspects of personnel professionals’ work such as interviewing candidates, recommending placements, performing compensation or benefit support activities involving contacts throughout the company, and preparing communications to various third party benefit vendors. Excluded are workers who primarily compute and process payrolls.

01261 PERSONNEL ASSISTANT I

This position performs a variety of tasks including, but not limited to, clerical and secretarial duties. The work is under general supervision of higher-level personnel in preparation of various human resource tasks throughout compensation, benefits, staffing/employment, EEO procedures and policy administration. The Personnel Assistant I is expected to exercise discretion at all times; limited judgment may be necessary at times. This assistant may be required to operate general office equipment such as: typewriter, personal computer, copier, adding machine, and facsimile.

01262 PERSONNEL ASSISTANT II

This position serves as a clerical expert in independently processing the most complicated types of personnel actions, e.g., temporary employment, rehires, and dismissals. In this position, one may perform tasks beyond routine clerical such as: pre-employment drug screening and new hire orientation, responding to routine questions on policy and procedures, and/or provide reports on employee turnover or time and attendance. This assistant may be asked to evaluate and consolidate information from various sources under short deadlines, such as internal or external survey information, reporting on company employment statistics (retention, equal opportunity reporting, etc). The Personnel Assistant II may provide guidance to lower level Personnel Assistants. This level requires extensive knowledge of various office software packages.

Guidance is provided as needed. Completed written work receives close technical review from higher-level personnel office employees. Work may be checked occasionally.

01263 PERSONNEL ASSISTANT III

This position performs work in support of human resource professionals that requires a good working knowledge of personnel procedures, guides, and precedents. Job tasks may include interviewing applicants, obtaining references, and recommending placement in a well-defined occupation. At this level, assistants typically have a range of personal contacts within and outside the organization, in addition to handling employee-sensitive material. Therefore, the Assistant must be tactful, discrete, and articulate. This Assistant may be involved in identifying potential issues and grievance procedures, in addition to documenting necessary information to avoid company threat. The Personnel Assistant III may make recommendations to human resource professionals on job classification, wage rates, and employee salaries. The use of computers may be relied on heavily for organizational and reporting purposes. Advanced experience with office software packages may be needed. This Assistant may perform some clerical work in addition to the above duties. Supervisor will review completed work against stated objectives.

01310 SECRETARY* (Occupational Base)

This position provides principal secretarial support in an office, usually to one individual, and, in some cases, to the subordinate staff of that individual. The Secretary maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff, works fairly independently receiving a minimum of detailed supervision and guidance, and performs various clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office. Computers may exist in the environment, requiring working knowledge of certain office software programs.

Classification by Level

Secretary jobs that meet the required characteristics are matched at one of three levels according to two factors: (a) level of the secretary's supervisor within the overall organizational structure, and (b) level of the secretary's responsibility. The table following the explanations of these factors indicates the level of the secretary for each combination of factors.

Level of Secretary's Supervisor (LS)

Secretaries should be matched with one of the three LS levels below that best describes the organization of the secretary's supervisor.

LS-1 Organizational structure is not complex and internal procedures and administrative controls are simple and informal; supervisor directs staff through face-to-face meetings.

LS-2 Organizational structure is complex and is divided into subordinate groups that usually differ from each other as to subject matter, function, etc. Supervisor usually directs staff through intermediate supervisors. Internal procedures and administrative controls are formal. An entire organization (e.g., division, subsidiary, or parent organization) may contain a variety of subordinate groups that meet the LS-2 definition. Therefore, it is not unusual for one LS-2 supervisor to report to another LS-2 supervisor.

The presence of subordinate supervisors does not by itself, mean LS-2 applies. For example, a clerical processing organization divided into several units, each performing very similar work, is placed in LS-1.

In smaller organizations or industries such as retail trades, with relatively few organizational levels, the supervisor may have an impact on the policies and major programs of the entire organization, and may deal with important outside contacts as described in LS-3.

LS-3 Organizational structure is divided into two or more subordinate supervisory levels (of which at least one is a managerial level) with several subdivisions at each level.

Executive's program(s) are usually interlocked on a direct and continuing basis with other major organizational segments, requiring constant attention to extensive formal coordination, clearances, and procedural controls. Executive typically has: financial decision-making authority for assigned program(s);

considerable impact on the entire organization's financial position or image; and responsibility for, or has staff specialists in such areas as, personnel and administration for assigned organization. Executive plays an important role in determining the policies and major programs of the entire organization, and spends considerable time dealing with outside parties actively interested in assigned program(s) and current or controversial issues.

Level of Secretary's Responsibility (LR)

This factor evaluates the nature of the work relationship between the secretary and the supervisor or staff, and the extent to which the secretary is expected to exercise initiative and judgment.

Secretaries should be matched at the level best describing their level of responsibility. When a position's duties span more than one LR level, the introductory paragraph at the beginning of each LR level should be used to determine which of the levels best matches the position.

(Typically, secretaries performing at the higher levels of responsibility also perform duties described at the lower levels.)

LR-1 Carries out recurring office procedures independently, and selects the guideline or reference that fits the specific case. The supervisor provides specific instructions on new assignments and checks completed work for accuracy. The LR-1 performs varied duties including or comparable to the following:

a. Respond to routine telephone requests that have standard answers; refer calls and visitors to appropriate staff.

Control mail and assure timely staff response, and send form letters;

b. As instructed, maintain supervisor's calendar, make appointments, and arrange for meeting rooms:

c. Review materials prepared for supervisor's approval for typographical accuracy and proper format;

d. Maintain recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans;

e. Requisition supplies, printing, maintenance or other services, type, take and transcribe dictation, create and maintain office files.

LR-2 handles differing situations, problems, and deviations in the work of the office according to the supervisor's general instructions, priorities, duties, policies, and program goals. Supervisor may assist secretary with special assignments. Duties include or are comparable to the following:

a. Screen telephone calls, visitors, and incoming correspondence; personally respond to requests for information concerning office procedures; determine which requests should be handled by the supervisor, appropriate staff member or other offices, prepare and sign routine non-technical correspondence in own or supervisor's name;

b. Schedule tentative appointments without prior clearance.

Make arrangements for conferences and meetings and assemble established background materials as directed.

May attend meetings and record and report on the proceedings;

c. Review outgoing materials and correspondence for internal consistency and conformance with supervisor's procedures;

assure that proper clearances have been obtained, when needed;

d. Collect information from the files or staff for routine inquiries on office program(s) or periodic reports, and refer non-routine requests to supervisor or staff;

e. Explain to subordinate staff supervisor's requirements concerning office procedures, coordinate personnel and administrative forms for the office and forwards for processing.

LR-3 uses greater judgment and initiative to determine the approach or action to take in non-routine situations, interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Duties include or are comparable to the following:

a. Based on knowledge of the supervisor's views, compose correspondence on own initiative about administrative matters and general office policies for supervisor's approval;

b. Anticipate and prepare materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered;

c. Read publications, regulations, and directives and take action or refer those that are important to the supervisor and staff;

d. Prepare special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions;

e. Advise secretaries in subordinate offices on new procedures; request information needed from the subordinate office(s) for periodic or special conferences, reports, inquiries, etc., and shifts clerical staff to accommodate workload needs.

Excludes secretaries performing any of the following duties:

Acting as office manager for the executive's organization, e.g., determines when new procedures are needed for changing situations and devises and implements alternatives; revising or clarifying procedures to eliminate conflict or duplication; identifying and resolving various problems that affect the orderly flow of work in transactions with parties outside the organization.

Preparing agenda for conferences; explain discussion topics to participants; drafts introductions and develops background information and prepares outlines for executive or staff member(s) to use in writing speeches.

The LR-3 advises individuals outside the organization on the executive's views on major policies or current issues facing the organization; contacts or responds to contact from high-ranking outside officials (e.g., city or state officials, members of congress, presidents of national unions or large national or international firms, etc.) in unique situations. These officials may be relatively inaccessible, and each contact typically must be handled differently, using judgment and discretion.

CRITERIA FOR MATCHING SECRETARIES BY LEVEL

Secretary I (01311), Secretary II (01312), Secretary III (01313), Intentionally blank LR-1 LR-2 LR-3

LS-1 I 01311 II 01312 III 01313

LS-2 I 01311 III 01313 See Note

LS-3 I 01311 See Note See Note

NOTE: Employees whose duties meet this level of responsibility and supervision may be properly classified under the Administrative Assistant category or the class may need to be conformed.

01610 WORD PROCESSOR (Occupational Base)

This position uses automated systems, such as word processing equipment, personal computers, or work stations linked to a larger computer or local area network, to produce a variety of documents, such as correspondence, memos, publications, forms, reports, tables and graphs.

The Word Processor uses one or more word processing software packages; may also perform routine clerical tasks, such as operating copiers, filing, answering telephones, ad sorting and distributing mail.

Excluded are:

a. Typists using automatic or manual typewriters with limited or no text-editing capabilities;

workers in these positions are not typically required to use word processing software packages;

b. Key Entry Operators, Accounting Clerks, Sales Clerks, and other clerks who may use automated word processing equipment for purposes other than typing composition;

c. Positions requiring subject-matter knowledge to prepare and edit text using automated word processing equipment.

01611 WORD PROCESSOR I

This position produces a variety of standard documents, such as correspondence, form letters, reports, tables and other printed materials. Work requires skill in typing; a knowledge of grammar, punctuation and spelling; and ability to use reference guides and equipment manuals.

The Word Processor I performs familiar, routine assignments following standard procedures, seeks further instructions for assignments requiring deviations from established procedures.

01612 WORD PROCESSOR II

This position uses knowledge of varied and advanced functions of one software type, knowledge of varied functions of different types of software, or knowledge of specialized or technical terminology to perform such typical duties as:

a. Editing and reformatting written or electronic drafts. Examples include: correcting function codes; adjusting spacing formatting and standardizing headings, margins, and indentations.

b. Transcribing scientific reports, lab analysis, legal proceedings, or similar material from voice tapes or handwritten drafts. Work requires knowledge of specialized, technical, or scientific terminology.

Work requires familiarity with office terminology and practices. Incumbent corrects copy, and questions originator of document concerning missing information, improper formatting, or discrepancies in instructions. Supervisor sets priorities and deadlines on continuing assignments, furnishes general instructions for recurring work and provides specific instructions for new or unique projects, may lead lower level word processors.

01613 WORD PROCESSOR III

Requires both a comprehensive knowledge of word processing software applications and office practices and a high degree of skill in applying software functions to prepare complex and detailed documents. For example, processes complex and lengthy technical reports which include tables, graphs, charts, or multiple columns. Uses either different word processing packages or many different style macros or special command functions; independently completes assignments and resolves problems.

14040 COMPUTER OPERATOR (Occupational Base)

The Computer Operator monitors and operates the control console of either a mainframe digital computer or a group of minicomputers, in accordance with operating instructions, to process data.

Work is characterized by the following:

Studies operating instructions to determine equipment setup needed.

Loads equipment with required items (tapes, cards, paper, etc.).

Switches necessary auxiliary equipment into system;

Diagnoses and corrects equipment malfunctions;

Reviews error messages and makes corrections during operation or refers problems;

Maintains operating record.

This operator may test run new or modified programs and assists in modifying systems or programs. Included within the scope of this definition are fully qualified Computer Operators, trainees working to become fully qualified operators, and lead operators providing technical assistance to lower level positions.

14041 COMPUTER OPERATOR I

The Computer Operator I works under close personal supervision and is provided detailed written or oral guidance before and during assignments. As instructed, this worker resolves common operating problems and may serve as an assistant operator working under close supervision or performing a portion of a more senior operator's work.

14042 COMPUTER OPERATOR II

The Computer Operator II processes scheduled routines that present few difficult operating problems (e.g., infrequent or easily resolved error conditions). In response to computer output instructions or error conditions, this worker applies standard operating or corrective procedure, refers problems that do not respond to preplanned procedure, and may serve as an assistant operator, working under general supervision.

14043 COMPUTER OPERATOR III

The Computer Operator III processes a range of scheduled routines. In addition to operating the system and resolving common error conditions, this worker diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations). In response to computer output instructions or error conditions, the Computer Operator III may deviate from standard procedures if standard procedures do not provide a solution and refers problems which do not respond to corrective procedures to a person of supervisory or higher individual contributor level.

14044 COMPUTER OPERATOR IV

The Computer Operator IV adapts to a variety of nonstandard problems that require extensive operator intervention (e.g. frequent introduction of new programs, applications, or procedures). In response to computer output instructions or error conditions, this worker chooses or devises a course of action from among several alternatives and alters or deviates from standard procedures if standard procedures do not provide a solution (e.g. reassigning equipment in order to work around faulty equipment or transfer channels); then refers problems if necessary. Typically, completed work is submitted to users without supervisory review.

14045 COMPUTER OPERATOR V

The Computer Operator V resolves a variety of difficult operating problems (e.g. making unusual equipment connections and rarely used equipment and channel configurations to direct processing through or around problems in equipment, circuits, or channels or reviewing test run requirements and developing unusual system configurations that will allow test programs to process without interfering with ongoing job requirements). In response to computer output instructions and error conditions or to avoid loss of information or to conserve computer time, operator deviates from standard procedures. Such actions may materially alter the computer unit's production plans. This operator may spend considerable time away from the control station providing technical assistance to lower level operators and assisting programmers, systems analysts, and subject matter specialists with resolution of problems.

14070 COMPUTER PROGRAMMER (Occupational Base)

The Computer Programmer performs programming services for establishments or for outside organizations that may contract for services, converts specifications (precise descriptions) about business or scientific problems into a sequence of detailed instructions to solve problems by electronic data processing (EDP) equipment, i.e. digital computers; draws program flow charts to describe the processing of data, and develops the precise steps and processing logic which, when entered into the computer in coded language (COBOL, FORTRAN, or other programming language) to cause the manipulation of data to achieve desired results. The Computer Programmer tests and corrects programs, prepares instructions for operators who control the computer during runs, modifies programs to increase operating efficiency or to respond to changes in work processes, and maintains records to document program development and revisions.

At levels I, II and III, Computer Programmers may also perform programming analysis such as:

gathering facts from users to define their business or scientific problems, and to investigate the feasibility of solving problems through new or modified computer programs; developing specifications for data inputs, flow, actions, decisions, and outputs; and participating on a continuing basis in the overall program planning along with other EDP personnel and users. In contrast, at level IV, some programming analysis must be performed as part of the programming assignment. The analysis duties are identified in a separate paragraph at levels I, II, III, and IV.

However, the systems requirements are defined by systems analysts or scientists.

Positions are classified into levels based on the following definitions:

14071 COMPUTER PROGRAMMER I

The Computer Programmer I assists higher level staff by performing elementary programming tasks which concern limited and simple data items and steps which closely follow patterns of previous work done in the organization, e.g. drawing flow charts, writing operator instructions, or coding and testing routines to accumulate counts, tallies, or summaries. This worker may perform routine programming assignments (as described in Level II) under close supervision.

In addition to assisting higher level staff, the Computer Programmer I may perform elementary fact-finding concerning a specified work process, e.g., a file of clerical records which is treated as a unit (invoices, requisitions, or purchase orders, etc.) and then report findings to higher level staff.