Federal Supply Schedule GS07F0253V

CORPORATE OVERVIEW

B O S Temporaries, Inc.

651 W Broad St Athens, GA 30601 www.bosstaffing.net

Phone: 706-353-3030

Fax: 706-543-8440

Small Business

Schedule 736 – Temporary Administrative and Professional Services (TAPS)

GSA Contract # GS-07F-0253V

DUNS 112339536

NAICS: 541618, 561110, 561210, 561311,

561312, 561320, 621399

SIC: 7363

B O S Staffing can assist you with your staffing by offering professional contractors. BOS guarantees 100% employee retention by offering all personnel health benefits, vacation and leave accrual. BOS Recruiters are Certified Staffing Specialists by the American Staffing Association. We interview, test and train the highest quality personnel.

B.O.S. Temporaries, Inc was established in 1979 by Nathan Carmack. The company remains a family owned, small business and has grown to focus on serving the state of Georgia while expanding our geographical reach throughout the United States. B.O.S. is a full service staffing agency offering our clients permanent, temp-to-hire and temporary support personnel for all industries. B.O.S. has a reputation for providing quality and reliable support staff to all of its clients. We provide our clients with exceptional service, highly talented candidates and an unwavering commitment to our clients’ needs.

B.O.S. Temporaries, Inc. offers a proven approach to schedule development, resource allocation, performance of tasks, and quality control plans and procedures. We understand the personnel staffing industry and offer an established core of skills that can be drawn upon quickly.

B.O.S. Temporaries, Inc.’s management team collectively has over 60 years experience in the placement industry. They are well trained in human resource management, creative recruiting and client service. B.O.S. maintains quality employees through our customized selection process.

Everything associated with a placement - from writing the job description to identifying and evaluating candidates to designing interview questions to making the offer - is coordinated and handled by B.O.S. staff. Because of our small size, we are easily accessible and able to provide a high level of personalized service.

• Experience o 30 Years in the Staffing Industry o Government Contracting Experience o Multi-state Experience – BOS currently has employees from Athens to Savannah within Georgia and has provided employees as far away as Minnesota, Delaware, and Rhode Island

• Superior Past Performance Ratings by Open Ratings, Inc. a division of Dun & Bradstreet.

BOS ranked in the top 20% of staffing services nationwide.

o 2003 – Score of 92 out of 100 possible points o 2006 – Score of 91 out of 100 possible points o 2008 – Score of 94 out of 100 possible points

• Staff Experience & Knowledge – As a small business, customers have easy access to decision makers.

o Nathan Carmack, Chairman

� 40 years Human Resources Experience o Nat Carmack, President

� M.B.A. from Georgia State University � 13 years business leadership experience o Staffing Specialists

� Certified in their field by the American Staffing Association

• Standardized Testing to Assure Quality o BOS utilizes computerized skill-testing to provide an objective measure of our applicants’ abilities before placing them on clerical/admin assignments.

• Infrastructure – o On average, BOS places approximately 500 employees per year on 700-750 different assignments for various clients.

o BOS has the computer programs and hiring processes in place to hire personnel within 30 days.

o BOS’ accounting system was audited in 2005 and approved by the DCAA for Defense Department contracting.

o BOS has the staff in place to immediately provide support.

o BOS has the recruiting and hiring mechanisms in place to immediately recruit, screen, and staff.

• Financial Resources – o BOS has the financial resources required to fund the payrolls and other expenses.

o Corporate Insurance Coverage:

� $3,000,000 Liability Insurance � $1,000,000 Hired/Non-owned Automobile � $500,000 Workers Compensation � $100,000 Employee Dishonesty

GENERAL SERVICES ADMINISTRATION, FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov.

SCHEDULE TITLE: 736 - Temporary Administrative and Professional

Staffing Services (TAPS) FSC Group: 736

Contract No. GS-07F-0253V

CONTRACT PERIOD: April 13, 2009 – April 12, 2014

CONTRACTOR: B O S Temporaries, Inc.

651 W Broad St Athens, GA 30601 Phone number: (706) 353-3030 Fax number: (706) 543-8440 E-Mail: nat@bostemps.com Web Site: www.bostemps.com

CONTRACTOR’S ADMINISTRATION SOURCE: Nat Carmack, ext.206

BUSINESS SIZE: Small Business

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN DESCRIPTION

736-1 Administrative Support and Clerical Occupations 736-2 Automatic Data Processing Occupations 736-4 Information and Arts Occupations, including Miscellaneous Occupations 736-5 Technical and Professional Occupations

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN: N/A

1c. HOURLY RATES AND DESCRIPTION OF ALL CORRESPONDING COMMERCIAL

JOB TITLES, EXPERIENCE, FUNCTIONAL RESPONSIBILITY AND EDUCATION: All hourly rates shown are firm fixed price. See the following price list for hourly rates by location and labor category. See the Job Descriptions provided after the pricing information.

2. MAXIMUM ORDER*: $100,000 per SIN

*If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement

(2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100 unless the contractor agrees to accept a smaller order amount.

4. GEOGRAPHIC COVERAGE: CONUS

5. POINT(S) OF PRODUCTION: N/A

6. DISCOUNT FROM LIST PRICES: 2% on orders > $3,000,000

7. QUANTITY DISCOUNT(S): None.

8. PROMPT PAYMENT TERMS: Net 30.

9.a. Government Purchase Cards are accepted at or below the micro-purchase threshold.

9.b. Government Purchase Cards are accepted above the micro-purchase threshold.

10. FOREIGN ITEMS: None

11.a. TIME OF DELIVERY: N/A

11.b. EXPEDITED DELIVERY: N/A

11.c. OVERNIGHT AND 2-DAY DELIVERY: N/A

11.d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to effect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: N/A

13a. ORDERING ADDRESS: Same as contractor address.

14. PAYMENT ADDRESS: Same as contractor address.

15. WARRANTY PROVISION: Standard Commercial Warranty. Customer should contact contractor for a copy of the warranty.

16. EXPORT PACKING CHARGES: Not applicable

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE:

None.

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF

APPLICABLE): N/A

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS

PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

20.a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24.a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

24.b. Section 508 Compliance for EIT: N/A

25. DUNS NUMBER: 112339536

26. NOTIFICATION REGARDING REGISTRATION IN CENTRAL CONTRACTOR

REGISTRATION (CCR) DATABASE: Contractor has an Active Registration in the CCR database.

Pricing Information Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s). All prices are hourly rates and performed on-site at the client/government agency designated location.

Prices provided are for Wage Determination 05-2133 Revision 5. Buyers are encouraged to contact the Contractor’s Representative at 706-353-3030 ext 206 or email nat@bostemps.com for pricing specific to your location.

Atlanta/Athens Metro Area

(WD 05-2133

Rev 5)

PRICE

OFFERED

TO GSA

(including

IFF)

SIN 01000 Administrative Support And Clerical Occupations

736-1 01011 Accounting Clerk I $23.36

736-1 01012 Accounting Clerk II $25.09

736-1 01013 Accounting Clerk III $27.53

736-1 01020 Administrative Assistant $39.16

736-1 01040 Court Reporter $34.45

736-1 01051 Data Entry Operator I $24.32

736-1 01052 Data Entry Operator II $26.99

736-1 01060 Dispatcher, Motor Vehicle $31.92

736-1 01070 Document Preparation Clerk $22.48

736-1 01090 Duplicating Machine Operator $22.48

736-1 01111 General Clerk I $21.83

736-1 01112 General Clerk II $25.71

736-1 01113 General Clerk III $27.37

736-1 01120 Housing Referral Assistant $35.75

736-1 01141 Messenger Courier $21.29

736-1 01191 Order Clerk I $22.02

736-1 01192 Order Clerk II $24.44

736-1 01261 Personnel Assistant (Employment) I $26.29

736-1 01262 Personnel Assistant (Employment) II $28.86

736-1 01263 Personnel Assistant (Employment) III $31.70

736-1 01270 Production Control Clerk $33.80

736-1 01280 Receptionist $23.44

736-1 01290 Rental Clerk $25.03

736-1 01300 Scheduler, Maintenance $27.45

736-1 01311 Secretary 1 $25.55

736-1 01312 Secretary 2 $29.41

736-1 01313 Secretary 3 $32.97

736-1 01320 Service Order Dispatcher $27.21

736-1 01410 Supply Technician $39.16

736-1 01420 Survey Worker $28.45

736-1 01531 Travel Clerk I $23.39

736-1 01532 Travel Clerk II $25.13

736-1 01533 Travel Clerk III $26.69

736-1 01611 Word Processor I $22.49

736-1 01612 Word Processor II $25.16

736-1 01613 Word Processor III $28.18

05000 Automotive Service Occupations

736-3 05005 Automobile Body Repairer, Fiberglass $37.89

736-3 05010 Automotive Electrician $35.30

736-3 05040 Automotive Glass Installer $33.36

736-3 05070 Automotive Worker $33.36

736-3 05110 Mobile Equipment Servicer $29.52

736-3 05130 Motor Equipment Metal Mechanic $36.90

736-3 05160 Motor Equipment Metal Worker $33.36

736-3 05190 Motor Vehicle Mechanic $36.90

736-3 05220 Motor Vehicle Mechanic Helper $29.62

736-3 05250 Motor Vehicle Upholstery Worker $31.76

736-3 05280 Motor Vehicle Wrecker $33.36

736-3 05310 Painter, Automotive $35.30

736-3 05340 Radiator Repair Specialist $33.36

736-3 05370 Tire Repairer $25.25

736-3 05400 Transmission Repair Specialist $36.90

07000 Food Preparation and Service Occupations

736-4 07010 Baker $22.00

736-4 07041 Cook I $20.96

736-4 07042 Cook II $23.17

736-4 07070 Dishwasher $19.20

736-4 07130 Food Service Worker $17.96

736-4 07210 Meat Cutter $21.76

736-4 07260 Waiter/Waitress $15.41

11000 General Services And Support Occupations

736-3 11030 Cleaner, vehicles $18.40

736-3 11060 Elevator operator $18.40

736-3 11090 Gardener $24.09

736-3 11122 Housekeeping Aide 1 $18.39

736-3 11150 Janitor $20.91

736-3 11210 Laborer, Grounds Maintenance $20.41

736-3 11240 Maid or Houseman $17.22

736-3 11260 Pruner $24.51

736-3 11270 Tractor Operator $23.37

736-3 11330 Trail Maintenance Worker $20.41

14000 Information Technology Occupations

736-2 14041 Computer Operator I $27.44

736-2 14042 Computer Operator II $30.83

736-2 14043 Computer Operator III $33.84

736-2 14044 Computer Operator IV $37.09

736-2 14045 Computer Operator V $41.84

736-2 14071 Computer Programmer I (1) $40.37

736-2 14072 Computer Programmer II (1) $40.68

21000 Materials Handling And Packing Occupations

736-3 21020 Forklift Operator $26.67

736-3 21030 Material Coordinator $33.35

736-3 21040 Material Expediter $33.35

736-3 21050 Material Handling Laborer $24.08

736-3 21071 Order Filler $22.35

736-3 21080 Production Line worker (Food Processing) $26.67

736-3 21110 Shipping Packer $24.56

736-3 21130 Shipping/Receiving Clerk $24.56

736-3 21140 Store worker I $21.78

736-3 21150 Stock Clerk $26.89

736-3 21210 Tools and Parts Attendant $26.67

736-3 21410 Warehouse Specialist $26.67

25000 Plant And System Operations Occupations

736-3 25010 Boiler Tender $37.63

736-3 25070 Stationary Engineer $37.63

736-3 25190 Ventilation Equipment Tender $25.10

30000 Technical Occupations

736-5 30030 Cartographic Technician $38.18

736-5 30040 Civil Engineering Technician $31.09

736-5 30061 Drafter/CAD Operator I $31.04

736-5 30062 Drafter/CAD Operator II $32.09

736-5 30063 Drafter/CAD Operator III $34.85

736-5 30064 Drafter/CAD Operator IV $41.94

736-5 30081 Engineering Technician I $27.53

736-5 30082 Engineering Technician II $32.13

736-5 30083 Engineering Technician III $34.09

736-5 30084 Engineering Technician IV $39.13

736-5 30085 Engineering Technician V $46.80

736-5 30086 Engineering Technician VI $52.59

736-5 30090 Environmental Technician $37.04

736-5 30210 Laboratory Technician $29.97

736-5 30240 Mathematical Technician $34.09

736-5 30361 Paralegal/ Legal Assistant I $31.33

736-5 30362 Paralegal/ Legal Assistant II $37.03

736-5 30363 Paralegal/ Legal Assistant III $44.17

736-5 30364 Paralegal/ Legal Assistant IV $48.89

736-5 30390 Photo-Optics Technician $38.39

736-5 30461 Technical Writer I $41.76

736-5 30462 Technical Writer III $45.97

736-5 30463 Technical Writer III $51.49

99000 Miscellaneous Occupations

736-4 99030 Cashier $17.79

736-4 99050 Desk Clerk $18.92

736-4 99251 Laboratory Animal Caretaker I $17.59

736-4 99252 Laboratory Animal Caretaker II $18.90

Personnel Descriptions

ADMINISTRATIVE SUPPORT AND CLERICAL OCCUPATIONS

ACCOUNTING CLERK I

Performs very simple and routine accounting clerical operations, for example, recognizing and comparing easily identified numbers and codes on similar and repetitive accounting documents, verifying mathematical accuracy, and identifying discrepancies and bringing them to the supervisor's attention. Supervisor gives clear and detailed instructions for specific assignments.

Employee refers to supervisor all matters not covered by instructions. Work is closely controlled and reviewed in detail for accuracy, adequacy, and adherence to instructions.

ACCOUNTING CLERK II

Performs one or more routine accounting clerical operations, such as: examining, verifying, and correcting accounting transactions to insure completeness and accuracy of data and proper identification of accounts, and checking that expenditures will not exceed obligations in specified accounts; totaling, balancing, and reconciling collection vouchers; posting data to transaction sheets where employee identifies proper accounts and items to be posted; and coding documentsin accordance with a chart (listing) of accounts. Employee follows specific and detailed accounting procedures. Completed work is reviewed for accuracy and compliance with procedures.

ACCOUNTING CLERK III

Uses a knowledge of double entry bookkeeping in performing one or more of the following:

• Posts actions to journals,

• identifying subsidiary accounts affected and debit and credit entries to be made and assigning proper codes;

• reviews computer printouts against manually maintained journals, detecting and correcting erroneous postings,

• and preparing documents to adjust accounting classifications and other data; or reviews lists of transactions rejected by an automated system, determining reasons for rejections, and preparing necessary correcting material.

• On routine assignments, employee selects and applies established procedures and techniques.

Detailed instructions are provided for difficult or unusual assignments. Completed work and methods used are reviewed for technical accuracy.

ACCOUNTING CLERK IV

Maintains journals or subsidiary ledgers of an accounting system and balances and reconciles accounts. Typical duties include one or both of the following: Reviews invoices and statements

(verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit, determining accounts involved, coding transactions, and processing material through data processing for application in the accounting system); and/or analyzes and reconciles computer printouts with operating unit reports (contacting units and researching causes of discrepancies, and taking action to ensure that accounts balance).

Employee resolves problems in recurring assignments in accordance with previous training and experience. Supervisor provides suggestions for handling unusual or nonrecurring transactions.

Conformance with requirements and technical soundness of completed work are reviewed by the supervisor or are controlled by mechanisms built into the accounting system.

Excluded from Level IV are positions responsible for maintaining either a general ledger or a general ledger in combination with subsidiary accounts.

COURT REPORTER

Records examination, testimony, judicial opinions, judge's charge to jury, judgment or sentence of court, or other proceedings in court of law by manual or machine shorthand. Reads portions of transcript during trial on judge's request, and asks speakers to clarify inaudible statements.

Transcribes recorded material, using typewriter, or dictates material into recording machine.

DISPATCHER, MOTOR VEHICLE

Assigns motor vehicles and drivers for conveyance of freight or passengers. Compiles list of available vehicles. Assigns vehicles according to factors, such as length and purpose of trip, freight or passenger requirements and preference of user. Issues keys, record sheets, and credential to drivers. Records time of departure, destination, cargo, and expected time of return.

Investigates overdue vehicles. May confer with customers to expedite or locate missing, misrouted, delayed or damaged merchandise. May maintain record of mileage, fuel used, repairs made and other expenses. May establish service or delivery routes. May supervise loading and unloading. May issue equipment to drivers, such as handtrucks, dollies, and blankets. May direct activities of drivers, using two-way radio. May assign helpers to drivers. May work at vehicle distribution center and assign vehicles to customer agencies.

DOCUMENT PREPARATION CLERK (Document Preparer)

Prepares documents such as brochures, books, periodicals, catalogs, and pamphlets for copying or photocopying, photographic, and other reproducing office machine. Cuts documents into individual pages of standard size and format when allowed by margin space, using paper cutter or razor knife. Reproduces document pages as necessary to improve clarity or to reduce one or more pages into single page of standard size for copying machine being used, using photocopying machine. Stamps standard symbols on pages or inserts instruction cards between pages of material to notify Duplicating Machine Operator of special handling, such as manual repositioning during copying procedure. Prepares cover sheet and document folder for material, and index card for organizations' files indicating information, such as organization's name and address, subject or product category, and index code to identify material. Inserts material to be copied in document folder, and files folder for processing according to index code and copying priority schedule.

DRIVER (COURIER)

Drives automobile or light truck to deliver messages, documents, packages and mail to various business concerns or governmental agencies. May transport office personnel and visitors, and perform miscellaneous errands, such as carrying mail to and from the post office and sorting or opening incoming and outgoing mail. May obtain receipts for articles delivered and keep a log of items received and delivered. May deliver items to offices and departments within an establishment.

DUPLICATING MACHINE OPERATOR (Photocopy Machine Operator; Reproduction worker)

Operates one or more photocopying, photographic, mimeograph and duplicating office machines to make copies of documents such as letters, reports, directives, manuals, articles and bulletins.

Operates small binding machines. Performs clerical duties associated with the request for printing and photographic services. Prepares assembly sheets and printing requisitions with specifications for printing and binding. Keeps record of work, and delivers and picks up work.

Performs minor repairs and preventive maintenance. Maintains an inventory of supplies and parts needed for reproduction equipment. Important variables may be indicated by trade name of machine operated.

FILM/TAPE LIBRARIAN (Audiovisual Service Clerk)

Classifies, catalogs, and maintains library of motion-picture films, photographic slides, and video and audio tapes. Classifies and catalogs items according to contents and purpose, and prepares index cards for file reference. Stores item according to classification and catalog number. Issues item as requested or recommends item for a particular subject. Maintains records of items received, stored, issued, and returned. Examines returned item for damage. May make minor repairs to damaged film. May maintain a stock record system for the loan and turn of audiovisual equipment.

GENERAL CLERK I

Follows a few clearly detailed procedures in performing simple repetitive tasks in the same sequence, such as filing precoded documents in a chronological file or operating office equipment, e.g., mimeograph, photocopy, addressograph or mailing machine.

GENERAL CLERK II

Follows a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts. Little or no subject-matter knowledge is required, but the clerk needs to choose the proper procedure for each task.

GENERAL CLERK III

Work requires a familiarity with the terminology of the office unit. Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

GENERAL CLERK IV

Uses some subject-matter knowledge and judgement to complete assignments consisting of numerous steps that vary in nature and sequence. Selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures.

Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records; verifying statistical reports for accuracy and completeness; and handling and adjusting complaints. May also direct lower level clerks. Positions above level IV are excluded. Such positions (which may include supervisory responsibility over lower level clerks) require workers to use a thorough knowledge of an office's work and routine to:

1. choose among widely varying methods and procedures to process complex transactions;

and

2. select or devise steps necessary to complete assignments. Typical jobs covered by this exclusion include administrative assistants, clerical supervisors, and office managers.

HOUSING REFERRAL ASSISTANT

Provides housing information to an organization's employees moving to a new location. Contacts individuals or organizations such as landlords, real estate agents, mobile home dealers, trailer court managers and Chambers of Commerce by phone and correspondence to obtain listings of rental or sale properties, possible future prospects of housing, and to develop a working relationship with the housing referral service. Compiles listings of houses, apartments and mobile homes which may be rented and properties which may be purchased. Periodically, communicates with contacts to update listings. Ensures that property owners are in compliance with nondiscrimination policy. Counsels applicants with regard to special circumstances, e.g. medical or financial hardships, and availability of housing that will meet applicants' needs. Provides information regarding community services, i.e.,. schools, churches, transportation, hospitals, motels and job information centers. Searches files, places telephone calls and makes referrals.

Furnishes information to inquirer interested in home purchase regarding locations, owners, agents, price ranges, loans and other related information. Maintains daily records of office activities, including number of applicants, number placed, and agents solicited or listed.

Schedules appointments for housing inspectors. Prepares reports, as required, and replies to complaints, investigations and letters of inquiry.

KEY ENTRY OPERATOR I

Work is routine and repetitive. Under close supervision or following specific procedures or detailed instructions, works from various standardized source documents which have been coded and require little or no selecting, coding or interpreting of data to be entered. Refers to supervisor problems arising from erroneous items, codes, or missing information.

KEY ENTRY OPERATOR II

Work requires the application of experience and judgment in selecting procedures to be followed and in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents. On occasion may also perform routine work as described for Level I.

Excluded are operators above Level II using the key entry controls to access, read, and evaluate the substance of specific records to take substantive actions, or to make entries requiring a similar level of knowledge.

ORDER CLERK I

Handles orders involving items which have readily identified uses and applications. May refer to a catalog, manufacturer's manual or similar document to insure that proper item is supplied or to verify price of ordered item.

ORDER CLERK II

Handles orders that involve making judgments such as choosing which specific product or material from the establishment's product lines will satisfy the customer's needs, or determining the price to be quoted when pricing involves more than merely referring to a price list or making some simple mathematical calculations.

PERSONNEL ASSISTANT (EMPLOYMENT) I

Performs routine tasks which require a knowledge of personnel procedures and rules, such as:

providing simple employment information and appropriate lists and forms to applicants or employees on types of jobs being filled, procedures to follow, and where to obtain additional information; ensuring that the proper forms are completed for name changes, locator information, applications, etc. and reviewing completed forms for signatures and proper entries;

or maintaining personnel records, contacting appropriate sources to secure any missing items, and posting items such as dates of promotions, transfer, and hire, or rates of pay or personal data. If this information is computerized, outside inquiries for simple factual information, such as verification of dates of employment in response to telephone credit checks of employees. some receptionist or other clerical duties may be performed. May be assigned work to provide training for a higher level position. Detailed rules and procedures are available for all assignments.

Guidance and assistance on unusual questions are available at all times. Work is spot checked, often on a daily basis.

PERSONNEL ASSISTANT (EMPLOYMENT) II

Examines and/or processes personnel action documents using experience in applying personnel procedures and policies. Ensures that information is complete and consistent and determines whether further discussion with applicants or employees is needed or whether personnel information must be checked against additional files or listings. Selects appropriate precedents, rules, or procedures from a number of alternatives. Responds to varied questions from applicants, employees, or managers for readily available information which can be obtained from file material or manuals; responses require skill to secure cooperation in correcting improperly completed personnel documents or to explain regulations and procedures. May provide information to managers on availability of applicants and status of hiring actions; may verify employment dates and places supplied on job applications; may maintain personnel records; and may administer typing and stenography test. Completes routine assignments independently.

Detailed guidance is available for situations which deviate from established precedents.

Clerks/assistants are relied upon to alert higher level clerks/assistants or supervisor to such situations. Work may be spot checked periodically.

PERSONNEL ASSISTANT (EMPLOYMENT) III

Serves as a clerical expert in independently processing the most complicated types of personnel actions, e.g., temporary employment, rehires, and dismissals and in providing information when it is necessary to consolidate data from a number sources, often with short deadlines. Screens applications for obvious rejections. Resolves conflicts in computer listings or other sources of employee information. Locates lost documents or reconstructs information using a number of sources. May check references of applicants when information in addition to dates and places of past work is needed, and judgment is required to ask appropriate routine follow-up questions.

May provide guidance to lower level clerks. Supervisory review is similar to level II. AND/OR

Performs routine personnel assignments beyond the clerical level, such as: orienting new employees to programs, facilities, rules on time and attendance, and leave policies; computing basic statistical information for reports on manpower profiles, EEO progress and accomplishments, hiring activities, attendance and leave profiles, turnover, etc.; and screening applicants for well-defined positions, rejecting those who do not qualify for available openings for clear cut reasons, referring others to appropriate employment interviewer. Guidance is provided on possible sources of information, methods of work, and types of reports needed. Completed written work receives close technical review from higher level personnel office employees; other work may be checked occasionally.

PERSONNEL ASSISTANT (EMPLOYMENT) IV

Performs work in support of personnel professionals which requires a good working knowledge of personnel procedures, guides, and precedents. In representative assignments: interviews applicants, obtains references, and recommends placement of applicants in a few well-defined occupations (trade or clerical) within a stable organization or unit; conducts post-placement or exit interviews to identify job adjustment problems or reasons for leaving the organization;

performs routine statistical analyses related to manpower, EEO, hiring, or other employment concerns, e.g., compares one set of data to another set as instructed; and requisitions applicants through employment agencies for clerical or blue collar jobs. At this level, assistants typically have a range of personal contacts within and outside the organization and with applicants, and must be tactful and articulate. May perform some clerical work in addition to the above duties.

Supervisor reviews completed work against stated objectives.

PRODUCTION CONTROL CLERK

Compiles and records production data for industrial establishments to compare records and reports on volume of production, consumption of material, quality control, and other aspects of production, performing any combination of the following duties: Compiles and records production data from such documents as customer orders, work tickets, product specifications, and individual worker production sheets, following prescribed recording procedures and using typewriter and other devices. Calculates such factors as types and quantities of items produced, materials used, amount of scrap, frequency of defects, and worker and department production rates, using adding machine or calculator. Writes production reports based on data compiled, tabulated and computed, following prescribed formats. Maintains files of documents used and prepared. Compiles from customer orders and other specifications detailed production sheets or work tickets for use by production workers as guides in assembly or manufacture of products.

Prepares written work schedules based on established guidelines and priorities. Compiles material inventory records and prepares requisitions for procurement of materials and supplies.

Charts production, using chart, graph, or pegboard, based on statistics compiled for reference by production and management personnel. Sorts and distributes work tickets or material to workers. May compute wages from employee time cards and post wage data on records used for preparation of payroll.

RENTAL CLERK

Performs clerical duties concerned with rental and management of public housing projects.

Answers telephone and responds to requests for maintenance, complaints, rental information or, as appropriate, forwards calls to senior officials. Receives rental payments and other income, assesses late charges, applies cancellation stamp required by government housing agency, writes receipts, and prepares rental transmittal forms and collection logs for government accounting system. Receives security deposits and prepares tenant receipts. Prepares bank deposits. Maintains tenant files. Follows up on income recertifications.

SCHEDULER, MAINTENANCE

Schedules repairs and lubrication of motor vehicles for vehicle-maintenance concern or company automotive-service shop. Schedules vehicles for lubrication or repairs based on date of last lubrication and mileage traveled or urgency of repairs. Contacts garage to verify availability of facilities. Notifies parking garage workers to deliver specified vehicles. Maintains file of requests for services.

SECRETARY I thru V (Occupational Base)

Provides principal secretarial support in an office, usually to one individual, and, in some cases, also to the subordinate staff of that individual. Maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff. Works fairly independently, receiving a minimum of detailed supervision and guidance. Performs varied clerical and secretarial duties requiring a knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office.

Classification by Level

Secretary jobs which meet the required characteristics are matched at one of five levels according to two factors: (a) Level of the secretary's supervisor within the overall organizational structure, and (b) level of the secretary's responsibility. The table following the explanations of these factors indicates the level of the secretary for each combination of factors.

Level of Secretary's Supervisor (LS)

Secretaries should be matched with one of the three LS levels below that best describes the organization of the secretary's supervisor.

LS-1

Organizational structure is not complex and internal procedures and administrative controls are simple and informal; supervisor directs staff through face-to-face meetings.

LS-2

Organizational structure is complex and is divided into subordinate groups that usually differ from each other as to subject matter, function, etc.; supervisor usually directs staff through intermediate supervisors; and internal procedures and administrative controls are formal. An entire organization (e.g., division, subsidiary, or parent organization) may contain a variety of subordinate groups which meet the LS-2 definition.

Therefore, it is not unusual for one LS-2 supervisor to report to another LS-2 supervisor.

The presence of subordinate supervisors does not by itself mean LS-2 applies, e.g., a clerical processing organization divided into several units, each performing very similar work, is placed in LS-1.

In smaller organizations or industries such as retail trades, with relatively few organizational levels, the supervisor may have an impact on the policies and major programs of the entire organization, and may deal with important outside contacts as described in LS-3.

LS-3

Organizational structure is divided into two or more subordinate supervisory levels

(of which at least one is a managerial level) with several subdivisions at each level.

Executive's program(s) are usually interlocked on a direct and continuing basis with other major organizational segments, requiring constant attention to extensive formal coordination, clearances, and procedural controls. Executive typically has: Financial decision-making authority for assigned program(s); considerable impact on the entire organization's financial position or image; and responsibility for, or has staff specialists in, such areas as personnel and administration for assigned organization. Executive plays an important role in determining the policies and major programs of the entire organization, and spends considerable time dealing with outside parties actively interested in assigned program(s) and current or controversial issues.

Level of Secretary's Responsibility (LR)

This factor evaluates the nature of the work relationship between the secretary and the supervisor or staff, and the extent to which the secretary is expected to exercise initiative and judgment. Secretaries should be matched at the level best describing their level of responsibility.

When a position's duties span more than one LR level, the introductory paragraph at the beginning of each LR level should be used to determine which of the levels best matches the position. (Typically, secretaries performing at the higher levels of responsibility also perform duties described at the lower levels.)

LR-1 Carries out recurring office procedures independently. Selects the guideline or reference which fits the specific case. Supervisor provides specific instructions on new assignments and checks completed work for accuracy. Performs varied duties including or comparable to the following:

Responds to routine telephone requests which have standard answers; refers calls and visitors to appropriate staff. Controls mail and assures timely staff response; may send form letters;

As instructed, maintains supervisor's calendar, makes appointments, and arranges for meeting rooms;

Reviews materials prepared for supervisor's approval for typographical accuracy and proper format;

Maintains recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans;

Requisitions supplies, printing, maintenance, or other services. Types, takes and transcribes dictation, and establishes and maintains office files.

LR-2 Handles differing situations, problems, and deviations in the work of the office according to the supervisor's general instructions, priorities, duties, policies, and program goals. Supervisor may assist secretary with special assignments. Duties include or are comparable to the following:

Screens telephone calls, visitors, and incoming correspondence; personally responds to requests for information concerning office procedures; determines which requests should be handled by the supervisor, appropriate staff member or other offices. May prepare and sign routine, nontechnical correspondence in own or supervisor's name;

Schedules tentative appointments without prior clearance. Makes arrangements for conferences and meetings and assembles established background materials, as directed. May attend meetings and record and report on the proceedings;

Reviews outgoing materials and correspondence for internal consistency and conformance with supervisor's procedures; assures that proper clearances have been obtained, when needed;

Collects information from the files or staff for routine inquiries on office program(s) or periodic reports. Refers nonroutine requests to supervisor or staff;

Explains to subordinate staff supervisor's requirements concerning office procedures.

Coordinates personnel and administrative forms for the office and forwards for processing.

LR-3 Uses greater judgment and initiative to determine the approach or action to take in nonroutine situations. Interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Duties include or are comparable to the following:

Based on a knowledge of the supervisor's views, composes correspondence on own initiative about administrative matters and general office policies for supervisor's approval;

Anticipates and prepares materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered;

Reads publications, regulations, and directives and takes action or refers those that are important to the supervisor and staff;

Prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions;

Advises secretaries in subordinate offices on new procedures; requests information needed from the subordinate office(s) for periodic or special conferences, reports, inquiries, etc. Shifts clerical staff to accommodate workload needs.

LR-4 Handles a wide variety of situations and conflicts involving the clerical or administrative functions of the office which often cannot be brought to the attention of the executive. The executive sets the overall objectives of the work. Secretary may participate in developing the work deadlines. Duties include or are comparable to the following:

Composes correspondence requiring some understanding of technical matters; may sign for executive when technical or policy content has been authorized;

Notes commitments made by executive during meetings and arranges for staff implementation. On own initiative, arranges for staff member to represent organization at conferences and meetings, establishes appointment priorities, or reschedules or refuses appointments or invitations;

Reads outgoing correspondence for executive's approval and alerts writers to any conflict with the file or departure from policies or executive's viewpoints; gives advice to resolve the problems;

Summarizes the content of incoming materials, specially gathered information, or meetings to assist executive; coordinates the new information with background office sources; draws attention to important parts or conflicts;

In the executive's absence, ensures that requests for action or information are relayed to the appropriate staff member; as needed, interprets request and helps implement action;

makes sure that information is furnished in timely manner; decides whether executive should be notified of important or emergency matters.

Excludes secretaries performing any of the following duties:

Acts as office manager for the executive's organization, e.g., determines when new procedures are needed for changing situations and devises and implements alternatives; revises or clarifies procedures to eliminate conflict or duplication; identifies and resolves various problems that affect the orderly flow of work in transactions with parties outside the organization.

Prepares agenda for conferences; explains discussion topics to participants; drafts introductions and develops background information and prepares outlines for executive or staff member(s) to use in writing speeches.

Advises individuals outside the organization on the executive's views on major policies or current issues facing the organization; contacts or responds to contact from high-ranking outside officials

(e.g., city or State officials, members of Congress, presidents of national unions or large national or international firms, etc.) in unique situations. These officials may be relatively inaccessible, and each contact typically must be handled differently, using judgement and discretion.

SERVICE ORDER DISPATCHER

Receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company. Records information, such as name, address, article to be repaired, or service to be rendered. Prepares work order and distributes to service crew. Schedules service call and dispatches service crew. Calls or writes customer to insure satisfactory performance of service.

Keeps record of service calls and work orders. May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.

STENOGRAPHER I

Takes and transcribes dictation, receiving specific assignments along with detailed instructions on such requirements as form and presentation. The transcribed material is typically reviewed in rough draft, and the final transcription is reviewed for conformance with the rough draft. May maintain files, keep simple records, or perform other relatively routine clerical tasks.

STENOGRAPHER II

Takes and transcribes dictation determining the most appropriate format. Performs stenographic duties requiring significantly greater independence and responsibility than Stenographer I.

Supervisor typically provides general instructions. Work requires a thorough working knowledge of general business and office procedure and of the specific business operations, organization, policies, procedures, files, workflow, etc. Uses this knowledge in performing stenographic duties and responsible clerical tasks such as maintaining follow-up files; assembling material for reports, memoranda, and letters; composing simple letters from general instructions; reading and routing incoming mail; answering routine questions; etc.

SUPPLY TECHNICIAN

Performs limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, property utilization) related to depot, local, or other supply activities. Work usually is segregated by commodity area or function, and controlled in terms of difficulty, complexity, or responsibility. Assignments usually relate to stable or standardized segments of technical supply management operations; or to functions or subjects that are narrow in scope or limited in difficulty . The work generally involves individual case problems or supply actions. This work may require consideration of program requirements, together with specific variations in or from standardized guidelines.

Assignments require

• a good working knowledge of the governing supply systems, programs, policies, nomenclature, work methods, manuals, or other established guidelines;

• an understanding of the needs of the organization serviced; and

• analytical ability to define or recognize the dimension of the problems involved, to collect the necessary data, to establish the facts, and to take or recommend action based upon application or interpretation of established guidelines.

Illustrative Assignments:

1. Inventory management: Responsible for inventory management of decentralized and decontrolled items, including supplies, and equipment. Items managed typically are of low unit or annual demand value, involve short procurement lead time (less than 9 months), are obtained from standard or other readily available sources of supply, and reflect relatively stable patterns of demand. Items usually are of a general, common-use type, nonreparable and seldom require intensive investigation of atypical variations in their supply and demand patterns. Positions are located in local, regional, or headquarters offices for which the military supply management organization has overall inventory management responsibility. The work includes requirements determination and forecasting, distribution or redistribution of material, procurement authorization, limited funds management, or other related work.

2. Material coordination: Performs material coordination duties for special programs, maintenance, or production shops. Duties are performed on the basis of practical experience in processing and expediting supply transactions related to the particular organizations serviced.

3. Cataloging: Writes item descriptions for a range of new items entering the supply channels of a particular agency or field establishment. Applies requirements selecting the appropriate description pattern and answering the requirements contained in the pattern.

Reviews existing stock catalogs, manufacturers' catalogs, drawings, or other resource materials, for the purpose of matching characteristics or part numbers to identify duplicate items already catalogued or otherwise recorded in the supply system.

Level of Responsibility:

1. Works within a framework of established supply regulations, policies, and procedures, or other governing supply management guidelines.

2. Deals with a variety of operating officials regarding limited aspects of program needs of the organization serviced. Contacts may relate to inventory requirements in a stable or standardized organization and to the adequate description or identification of less complex items which are new to the system. May contact representatives of commercial firms to obtain information regarding new items of supply, item characteristics, or procurement lead time; or representatives of government agencies (Federal, State or local) regarding the utilization of property.

SURVEY WORKER (Interviewer)

Interviews people to obtain information on topics such as public issues or consumer buying habits. Contacts people at home or place of business or by telephone following specified sampling procedures, or approaches them at random on street. Asks questions relative to items on form or questionnaire, records answers, and assists persons in filling out forms. May review, sort, classify and file forms according to specified procedures and criteria. May participate in Federal, state or local census surveys.

SWITCHBOARD OPERATOR-RECEPTIONIST

Operate…