MAS - All-Pro Placement Service, Inc. - GS07F0242Y

GS-07F-0242Y

561320SBSA – Temporary Help Services

Human Capital

WOSB

DBE/MBE/WBE

GS-07F-0242Y

Certified Small Business

(410) 308-9050

GS-07F-0242Y Page 4

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY AND SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The INTERNET address GSA Advantage! is: GSAAdvantage.gov.

Multiple Award Schedule

Human Capital

Temporary Help Services

PSC/FSC Code: R699

Contract Number – GS-07F-0242Y For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.

1. Contract Period – 2/9/2022 thru 2/8/2027 Pricelist updated as of 1/10/2022

Mod #0042 3 Contractor:

All-Pro Placement Service Inc.

dba All-Pro GOV Staffing

116 Old Padonia Rd Suite D

Cockeysville, MD 21030-4775

Telephone: 410-308-9050 Fax: 410-308-9055 Company website http://www.allproplacement.com

14. Payment Address:

All-Pro Placement Service Inc

116 Old Padonia Rd Suite D

Cockeysville, MD 21030-4775

15-16. N/A

17. Terms and conditions of Gov’t Credit Cards: Accept any above micro-purchase threshold.

18-19. N/A.

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable).

20a. Terms and conditions for any other services (if applicable).

21-24. N/A

25. DUNS #: 106901700

26. Central Contractor Registration:

Contractor has an active Registration in CCR database CAGE Code: 3GXY6

INFORMATION FOR ORDERING ACTIVITIES:

1. Awarded Special Item Number: SIN 561320SBSA

2. Maximum Order: $100,000 USD

3. Minimum Order: $100 USD

4. Geographic Coverage:

Any location listed in the SCA Wage Index Matrix.

5. Points of Production: N/A

6. Prices herein are net

7. Quantity Discounts: +1%>$100,000 or +3%>$500,000

8. Prompt Payment Terms: +2% 15 Days Net 30 Days

9. Government purchase cards are accepted below and above the micro-purchase threshold.

10. Foreign Item: N/A

11. Delivery Time: N/A

12. FOB Points: N/A

13. Ordering Address:

All-Pro Placement Service Inc

116 Old Padonia Rd Suite D

Cockeysville, MD 21030

SIN 561320SBSA

Temporary Staffing http://www.allproplacement.com/

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561320SBSA –

Temporary Staffing Labor Category and Pricing

Professional Services

SKILL CATEGORY UNIT OF MEASURE GSA PRICE

Attorney I Hourly $72.48

Attorney II Hourly $95.00

Legal Assistant I Hourly $24.16

Legal Assistant II Hourly $25.67

Paralegal Hourly $33.22

Administrative Support & Clerical

Accounting Clerk I Hourly $34.18

Accounting Clerk II Hourly $37.56

Accounting Clerk III Hourly $41.21

Administrative Assistant I Hourly $55.36

Court Reporter Hourly $39.93

Customer Service Representative I Hourly $29.44

Customer Service Representative II Hourly $32.28

Customer Service Representative III Hourly $34.59

Data Entry Operator I Hourly $29.35

Data Entry Operator II Hourly $31.40

Dispatcher, Motor Vehicle Hourly $36.04

Document Preparation Clerk Hourly $31.31

Duplicating Machine Operator Hourly $31.31

General Clerk I Hourly $29.35

General Clerk II Hourly $31.42

General Clerk III Hourly $35.22

Housing Referral Assistant Hourly $45.18

Messenger Courier Hourly $31.32

Order Clerk Hourly $29.71

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Order Clerk II Hourly $31.81

Administrative Support & Clerical (cont.)

Personnel Assistant (Employment) I Hourly $34.32

Personnel Assistant (Employment) II Hourly $37.62

Personnel Assistant (Employment) III Hourly $41.17

Production Control Clerk Hourly $45.11

Rental Clerk Hourly $31.89

Scheduler, Maintenance Hourly $34.20

Secretary I Hourly $34.20

Secretary II Hourly $37.41

Secretary III Hourly $45.18

Service Order Dispatcher Hourly $32.94

Supply Technician Hourly $55.36

Switchboard Operator/Receptionist Hourly $29.64

Travel Clerk I Hourly $29.22

Travel Clerk II Hourly $30.91

Travel Clerk III Hourly $32.69

Word Processor Hourly $31.90

Word Processor II Hourly $34.99

Word Processor III Hourly $38.34

Cook I Hourly $29.76

Cook II Hourly $33.50

Dishwasher Hourly $23.02

Dental Assistant Hourly $36.80

Dental Hygienist Hourly $75.17

Medical Record Clerk Hourly $35.31

Medical Record Technician Hourly $38.72

Medical Transcriptionist Hourly $37.90

Nuclear Medicine Technologist Hourly $66.28

Pharmacy Technician Hourly $34.28

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Technical and Professional

Exhibits Specialist I Hourly $39.22

Exhibits Specialist II Hourly $46.96

Exhibits Specialist III Hourly $55.95

Illustrator I Hourly $37.87

Illustrator II Hourly $45.32

Illustrator III Hourly $53.92

Librarian Hourly $64.44

Library Aide/Clerk Hourly $31.58

Library Information Technology

Systems Administrator Hourly $58.83

Library Technician Hourly $38.49

Computer Operator I Hourly $35.49

Computer Operator II Hourly $38.93

Computer Operator III Hourly $42.61

Computer Operator IV Hourly $46.60

Computer Operator V Hourly $50.90

Computer Programmer I Hourly $46.81

Computer Systems Analyst I Hourly $46.81

Forklift Operator Hourly $34.26

Material Coordinator Hourly $45.11

Shipping/Receiving Clerk Hourly $33.56

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Technical and Professional

Drafter/CAD Operator I Hourly $37.42

Drafter/CAD Operator II Hourly $41.09

Drafter/CAD Operator III Hourly $45.03

Drafter/CAD Operator IV Hourly $53.87

Engineering Technician I Hourly $41.58

Engineering Technician II Hourly $45.84

Engineering Technician III Hourly $50.51

Engineering Technician IV Hourly $60.93

Engineering Technician V Hourly $73.05

Engineering Technician VI Hourly $86.97

Paralegal/Legal Assistant I Hourly $39.20

Paralegal/Legal Assistant II Hourly $46.98

Paralegal/Legal Assistant III Hourly $55.94

Paralegal/Legal Assistant IV Hourly $66.28

Technical Writer I Hourly $45.88

Technical Writer II Hourly $54.65

Technical Writer III Hourly $64.70

Cashier Hourly $22.70

Sales Clerk Hourly $25.10

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561320SBSA – Temporary Staffing

Labor Category Descriptions:

ACCOUNTING CLERK (Occupational Base) Performs various accounting activities/tasks such as: posting to ledgers; balancing and reconciling accounts; verifying consistency, completeness and accuracy of financial and accounting reports and statements. Level I requires basic knowledge of routine office practices and procedures. Levels II and III require knowledge of standardized bookkeeping and accounting procedures and techniques.

-Knowledge of accounting and bookkeeping practices and principles.

-Knowledge of generally accepted accounting principles and budgeting practices.

-Skill in maintaining and reconciling accounting and financial records.

-Skill in both verbal and written communication.

ACCOUNTING CLERK I

Responsible for performing routine accounting clerical duties such as: examining, verifying, and correcting various accounting documents to ensure completeness and accuracy of data in accordance to accounting procedures. Reports to a supervisor or team lead and works under adequate supervision. Handles entry-level reconciliation and postings under the guidance of a supervisor. Completed work will be reviewed for accuracy and compliance with procedures. Familiarity with general accounting practices & procedures.

ACCOUNTING CLERK II

Position uses knowledge of double entry bookkeeping in performing one or more of the following: posting actions to journals, identifying subsidiary accounts affected, making debit and credit entries, and assigning proper codes. The Accounting Clerk II may review computer printouts against manually maintained journals, detect and correct erroneous postings, and prepare documents to adjust accounting classifications and other data, or review lists of transactions rejected by an automated system. In this instance, the Accounting Clerk II will determine reasons for rejections, and prepare necessary correcting material. On routine assignments, an employee will select and apply established procedures and techniques. Detailed instructions are provided for difficult or unusual assignments. Completed work and methods used, are reviewed for technical accuracy.

ACCOUNTING CLERK III

Responsible for maintaining journals and/or subsidiary ledgers of an accounting system and balances and reconciles accounts. Typical duties include: reviewing invoices and statements verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit determining accounts involved. The review will include coding transactions, and processing material through data processing for application in the accounting system; Duties also include analysis and reconciliation of computer printouts with

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operating unit reports (contacting units, researching causes of discrepancies, and taking action to ensure that accounts balance). Supervisor provides suggestions for handling unusual or nonrecurring transactions. Conformance with requirements and technical soundness of completed work are reviewed by the supervisor, or are controlled by mechanisms built into the accounting processes.

ADMINISTRATIVE ASSISTANT I

Provides administrative support to office staff. Duties include: copying, filing, faxing, scheduling appointments, making travel arrangements and assisting with the phones. Relieves office staff of minor administrative and business details. Works under minimal supervision. Proficient with office procedures and good computer proficiencies with Microsoft Office and experienced with mail merge.

COURT REPORTER

This position records examination, testimony, judicial opinions, judge's charge to jury, judgment or sentence of court, or other proceedings in a court of law by manual or machine shorthand. The Court Reporter reads portions of transcript during trial at the judge's request, and asks speakers to clarify inaudible statements. The Court Reporter transcribes recorded material using a typewriter, or dictates material into a recording machine.

CUSTOMER SERVICE REPRESENTATIVE (Occupational Base)

Customer Service Representatives work at supporting operations and various divisions. CSRs provide vital customer service and administrative support to advance the agencies mission. As the first point of contact, the primary duties of the CSR are to resolve and answer customer inquiries, gather and process data, research and solve problems, maintain data integrity, and provide document support and imaging. All work is performed primarily in an office environment under the immediate supervision of a team lead or first-line supervisor.

CUSTOMER SERVICE REPRESENTATIVE I

High school diploma and two years of progressively responsible experience providing customer service and/or administrative support. The successful applicant will have strong customer service skills, the ability to manage competing priorities, excellent phone and communication skills (verbal and written), problem solving skills and the ability to work effectively as a team player. Applicants should have the ability to use information technology tools, e.g., Excel, PowerPoint, and MS Word, and be willing to learn additional information systems and other related databases or software.

Worked under limited supervision.

CUSTOMER SERVICE REPRESENTATIVE II

High school diploma and three years of progressively responsible experience providing customer service and/or administrative support. The successful applicant will have exceptionally strong customer service skills, the ability to manage competing priorities, excellent phone and

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communication skills (verbal and written), problem solving skills and the ability to work effectively as a team player. Applicants should have the ability to use information technology tools, e.g., Excel, PowerPoint, and MS Word, and be willing to learn additional information systems and other related databases or software. Works under minimal supervision.

CUSTOMER SERVICE REPRESENTATIVE III

High school diploma and five years of progressively responsible experience providing customer service and/or administrative support. A Bachelor’s Degree is preferred plus 2 years’ experience.

The successful applicant will have exceptionally strong customer service skills, the ability to manage competing priorities, excellent phone and communication skills (verbal and written), problem solving skills and the ability to work effectively as a team player. Applicants should have the ability to use information technology tools, e.g., Excel, PowerPoint, and MS Word, and be willing to learn additional information systems and other related databases or software. Ability to work independently.

DATA ENTRY OPERATOR I

Operates a data entry device to record or verify a variety of standard and/or complex coded or un-coded business and statistical source data into a computer. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. High School diploma or its equivalent.

Problems such as erroneous items and codes, or missing information are resolved at the supervisory level. Work is routine and repetitive.

DATA ENTRY OPERATOR II

Operates a data entry device to record or verify a variety of standard and/or complex coded or un-coded business and statistical source data into a computer. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision;

typically reports to a supervisor or manager. A certain degree of creativity and latitude is required. High School diploma or its equivalent. This position requires at least 2 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures.

DISPATCHER, MOTOR VEHICLE

Assigns motor vehicles and drivers for conveyance of freight or passengers: Compiles list of available vehicles. Assigns vehicles according to factors, such as length and purpose of trip, freight or passenger requirements, and preference of user. Issues keys, record sheets, and

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credentials to drivers. Records time of departure, destination, cargo, and expected time of return.

Investigates overdue vehicles. Directs activities of drivers, using two-way radio. May confer with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise. May maintain record of mileage, fuel used, repairs made, and other expenses. May establish service or delivery routes. May issue equipment to drivers, such as hand trucks, dollies, and blankets.

May assign helpers to drivers.

DOCUMENT PREPARATION CLERK

Prepares documents such as brochures, books, periodicals, catalogs, and pamphlets for copying or photocopying. The Document Preparation Clerk cuts documents into individual standardized pages, using a paper cutter or razor knife. Document pages are reproduced as necessary to improve clarity or to adjust the standardized page size according to the limitations of the designated copy machine. The Document Preparation Clerk stamps standard symbols on pages or inserts instruction cards to notify Duplicating Machine Operator of special handling, prepares cover sheets and document folders for material, and index cards for files, and files folder according to index code and copies priority schedule.

DUPLICATING MACHINE OPERATOR

Operates one or more photocopying, photographic, mimeograph and duplicating office machines to make copies of documents such as letters, reports, directives, manuals, articles and bulletins. Operating small binding machines, performing clerical duties associated with the request for printing and photographic services, preparing assembly sheets, printing requisitions with specifications for printing and binding, recording, delivering and collecting work. Performs minor repairs preventive maintenance, and maintains an inventory of supplies and reproduction equipment paying particular attention to important variables indicated by trade name of machine.

GENERAL CLERK (Occupational Base) The General Clerk follows clearly detailed procedures in performing simple repetitive tasks.

Responsibilities include filing documents in a chronological file, or operating office equipment, (e.g., mimeograph, photocopy, addressograph or mailing machine).

GENERAL CLERK I

Follows detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal

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computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.

GENERAL CLERK II

Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

GENERAL CLERK III

Requires subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints. The General Clerk III may also direct lower level clerks. Positions above level IV are excluded. Such positions (which may include supervisory responsibility over lower level clerks) require workers to use a thorough knowledge of an office's work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments.

Typical jobs covered by this exclusion include administrative assistants, clerical supervisors, and office managers.

HOUSING REFERRAL ASSISTANT

This position provides housing information to an organization's employees moving to a new location. The Housing Referral Assistant will contact individuals or organizations such as landlords, real estate agents, mobile home dealers, trailer court managers and Chambers of

Commerce by phone. May correspond to obtain listings of rental or sale properties, future housing prospects, and to develop a working relationship with the housing referral service. Job tasks include: compiling housing lists of rental property and properties for purchase. Periodically the Housing Referral Assistant communicates with contacts to update listings, ensures that property owners comply with the nondiscrimination policy, and counsels applicants with regard to special circumstances, e.g. medical or financial hardships, and availability of housing that will meet applicants' needs. Job tasks include: providing information regarding community services, searches files, makes telephone calls and referrals, providing information regarding locations, owners, agents, price ranges, loans and other related information. The Housing Referral Assistant maintains daily records of office activities (including number of applicants, number of applicants placed, and agents solicited or listed), schedules appointments for housing inspectors, prepares reports as required, and replies to complaints, investigations and letters of inquiry.

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MESSENGER COURIER

Move and distribute documents and packages for individuals, businesses, institutions, and government agencies. They pick up documents and packages from customers and deliver them to their final destinations, usually within a local area. Because they only travel to nearby locations, couriers and messengers often specialize in same-day delivery. Some offer faster service, such as delivery within one hour. Couriers and messengers also deliver items that senders are unwilling to entrust to other means of delivery, such as important legal or financial documents, passports and airline tickets. Some couriers and messengers carry items only for their employers, often law firms, banks, medical laboratories, or financial institutions. Others act as part of organizations’ internal mail system and carry items mainly within an organization's buildings or entirely within one building. Many couriers and messengers work for messenger or courier services.

ORDER CLERK

Receives written or verbal purchase orders. Work typically involves some combination of the following duties: quoting prices, determining availability of ordered items and suggesting substitutes when necessary, advising expected delivery date and method of delivery, recording order and customer information on order sheets. The Order Clerk is responsible for checking order sheets for accuracy and adequacy of information; ascertaining credit rating of customer;

furnishing customer with confirmation of receipt of order; order follow up, or informing customer of a delay in delivery. The Order Clerk maintains order files and verifies shipping invoices against original orders. This position excludes workers paid on a commission basis or whose duties include any of the following: Receiving orders for services rather than for material or merchandise; providing customers with consultative advice using knowledge gained from engineering or extensive technical training; emphasizing selling skills; handling material or merchandise as an integral part of the job.

ORDER CLERK II

This position handles orders that involve making judgments such as choosing which specific product or material from the establishment's product lines will satisfy the customer's needs, or determining the price to be quoted when pricing involves more than merely referring to a pricelist or making some simple mathematical calculations.

PERSONNEL ASSISTANT/EMPLOYMENT I

Performs a variety of general personnel clerical tasks in such areas as employee

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records, benefits, education, training, employment/staffing, compensation, employee labor relations, and equal employment opportunity/affirmative action. Daily responsibilities may include: clerical and secretarial duties. The work is under general supervision of higher-level personnel in preparation of various human resource tasks throughout compensation, benefits, staffing/employment, EEO procedure sand policy administration. The Personnel Assistant I is expected to exercise discretion at all times; limited judgment may be necessary at times. This assistant may be required to operate general office equipment such as: typewriter, personal computer, copier, adding machine, and facsimile.

PERSONNEL ASSISTANT/EMPLOYMENT II

This position serves as a clerical expert in independently processing the most complicated types of personnel actions, e.g., temporary employment, rehires, and dismissals. In this position, one may perform tasks beyond routine clerical such as: pre-employment drug screening and new hire orientation, responding to routine questions on policy and procedures, and/or provide reports on employee turnover or time and attendance. This assistant may be asked to evaluate and consolidate information from various sources under short deadlines, such as internal or external survey information, reporting on company employment statistics (retention, equal opportunity reporting, etc.). The Personnel Assistant II may provide guidance to lower level Personnel

Assistants. This level requires extensive knowledge of various office software packages.

Guidance is provided as needed. Completed written work receives close technical review from higher-level personnel office employees. Work may be checked occasionally.

PERSONNEL ASSISTANT/EMPLOYMENT III

Performs work in support of human resource professionals that requires a good working knowledge of personnel procedures, guides, and precedents. Job tasks may include interviewing applicants, obtaining references, and recommending placement in a well-defined occupation. At this level, assistants typically have a range of personal contacts within and outside the organization, in addition to handling employee-sensitive material. Therefore, the Assistant must be tactful, discrete, and articulate. This Assistant may be involved in identifying potential issues and grievance procedures, in addition to documenting necessary information to avoid company threat. The Personnel Assistant III may make recommendations to human resource professionals on job classification, wage rates, and employee salaries. The use of computers maybe relied on heavily for organizational and reporting purposes. Advanced experience with office software packages may be needed. This Assistant may perform some clerical work in addition to the above duties. Supervisor will review completed work against stated objectives.

PRODUCTION CONTROL CLERK

Compiles and records production data for industrial establishments to compare records and reports on volume of production, consumption of material, quality control, and other aspects of production. May perform any combination of the following duties: compile and record production data from customer orders, work tickets, product specifications, and individual worker production sheets following prescribed recording procedures and using different word

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processing techniques. This Clerk calculates such factors as types and quantities of items produced, materials used, amount of scrap, frequency of defects, and worker and department production rates, using a computer, calculator, and/or spreadsheets. Additional tasks include:

writing production reports based on data compiled, tabulated and computed, following prescribed formats, maintaining files of documents used and prepared, compiling detailed production sheets or work tickets for use by production workers as guides in assembly or manufacture of products. This Clerk prepares written work schedules based on established guidelines and priorities, compiles material inventory records and prepares requisitions for procurement of materials and supplies charts production using chart, graph, or pegboard based on statistics compiled for reference by production and management personnel. This Clerk also sorts and distributes work tickets or material and may compute wages from employee time cards and post wage data on records used for preparation of payroll.

RENTAL CLERK

Performs clerical duties concerned with rental and management of public housing projects answers telephone and responds to requests for maintenance, complaints, and rental information or, as appropriate, forwards calls to senior officials. Receives rental payments and other income, assesses late charges, applies cancellation stamp required by government housing agency, writes receipts, and prepares rental transmittal forms and collection logs for government accounting system. This Clerk receives security deposits and prepares tenant receipts, prepares bank deposits, maintains tenant files, and follow-up on income re-certifications.

SCHEDULER, MAINTENANCE

Schedules vehicle repairs and lubrication for vehicle-maintenance, schedules vehicles for lubrication or repairs based on date of last lubrication and mileage traveled or urgency of repairs.

The Maintenance Scheduler contacts garage to verify availability of facilities, notifies parking garage workers to deliver specified vehicles, and maintains a file of requests for service.

SECRETARY (Occupational Base) Provides principal secretarial support in an office, usually to one individual, and, in some cases, also to the subordinate staff of that individual. Maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff. Works fairly independently, receiving a minimum of detailed supervision and guidance. Performs varied clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office.

SECRETARY I

Administrative controls are simple and informal; supervisor directs staff through face-to-face meetings. Carries out recurring office procedures independently, and selects the guideline or reference that fits the specific case. The supervisor provides specific instructions on new assignments and checks completed work for accuracy. Performs varied duties including or

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comparable to the following: respond to routine telephone requests that have standard answers;

refer calls and visitors to appropriate staff. Control mail and assure timely staff response, and send form letters. As instructed, maintain supervisor's calendar, make, appointments, and arrange for meeting rooms. Review materials prepared for supervisor's approval for typographical accuracy and proper format; maintain recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans. Requisition supplies, printing, maintenance or other services, type, take and transcribe dictation, create and maintain office files.

SECRETARY II

Supervisor usually directs staff through intermediate supervisors. Internal procedures and administrative controls are formal. An entire organization (e.g., division, subsidiary, or parent organization) may contain a variety of subordinate groups that meet the level II definition.

Handles differing situations, problems, and deviations in the work of the office according to the supervisor's general instructions, priorities, duties, policies, and program goals. Supervisor may assist secretary with special assignments. Duties include or are comparable to the following:

Screen telephone calls, visitors, and incoming correspondence; personally respond to requests for information concerning office procedures; determine which requests should be handled by the supervisor, appropriate staff member or other offices, prepare and sign routine non-technical correspondence in own or supervisor's name. Schedule tentative appointments without prior clearance, make arrangements for conferences and meetings and assemble established background materials as directed. May attend meetings and record and report on the proceedings. Review outgoing materials and correspondence for internal consistency and conformance with supervisor's procedures; assure that proper clearances have been obtained, when needed. Collect information from the files or staff for routine inquiries on office program(s) or periodic reports, and refer non-routine requests to supervisor or staff. Explain to subordinate staff supervisor's requirements concerning office procedures, coordinate personnel and administrative forms for the office and forwards for processing.

SECRETARY III

Organizational structure is divided into two or more subordinate supervisory levels (of which at least one is a managerial level) with several subdivisions at each level. Executive's program(s) are usually interlocked on a direct and continuing basis with other major organizational segments, requiring constant attention to extensive formal coordination, clearances, and procedural controls.

Executive typically has: financial decision-making authority for assigned program(s); considerable impact on the entire organization's financial position or image; and responsibility for, or has staff specialists in such areas as, personnel and administration for assigned organization. Executive plays an important role in determining the policies and major programs of the entire organization, and spends considerable time dealing with outside parties actively interested in assigned program(s) and current or controversial issues. Uses greater judgment and initiative to determine the approach or action to take in non-routine situations, interprets and adapts guidelines, including

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unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Duties include or are comparable to the following: Based on knowledge of the supervisor's views, compose correspondence on own initiative about administrative matters and general office policies for supervisor's approval; anticipate and prepare materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered. Read publications, regulations, and directives and take action or refer those that are important to the supervisor and staff; Prepare special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions. Advise secretaries in subordinate offices on new procedures; request information needed from the subordinate office(s) for periodic or special conferences, reports, inquiries, etc., and shifts clerical staff to accommodate workload needs.

SERVICE ORDER DISPATCHER

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

SUPPLY TECHNICIAN

Manages and maintains the company’s material stocked product inventory including stock profiles and stock locations. The Supply Technician develops the company’s inventory management strategy with the aim of controlling costs within budgetary limits, generating savings, rationalizing inventory and maximizing available working capital; manages and controls perpetual inventory stock counting and inventory accuracy checks. Other duties will include minimizing overstocks and removal of obsolete/redundant raw materials to maximize availability of working capital; ensuring incoming products are receipted and managed according to company procedure;

ensuring materials are ready and available for production as and when required; and supervising inventory and counter crew activity.

SWITCHBOARD OPERATOR/RECEPTIONIST

Welcomes and greets visitors, determining nature of visits and directing visitors to appropriate persons. The Receptionist may also have other duties such as recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; making appointments; keeping a log of visitors; and issuing visitor passes. In this position, one may also work on a computer and perform other routine clerical work that may occupy the major portion of the worker's time.

TRAVEL CLERK (Occupational Base) Plans itinerary and schedules travel accommodations for military and civilian personnel with

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dependents according to travel orders using knowledge of routes, types of carriers, and travel regulations. This Clerk verifies travel orders to insure costs, availability, and convenience of different types of carriers to select most advantageous route and carrier; notifies personnel of travel dates, baggage, limits and medical and visa requirements, and determines that all clearances have been obtained. The Travel Clerk assists personnel in completing travel forms and other business transactions pertaining to travel, may deliver personnel files and travel orders to persons prior to departure, meet and inform arriving personnel of available facilities and housing and furnish other information, and may arrange for motor transportation for arriving or departing personnel.

TRAVEL CLERK

Arranges travel on one or two modes of transportation. Travel is usually recurrent by the same modes, carriers, routes and same major points of origin and destination, seldom involving special transportation privileges or requiring special allowances or planning for supplemental transportation facilities. When such services are required, they do not occur in such variety or with such frequency as to create problems of timing or coordination.

TRAVEL CLERK II

Gathers Information on carriers, modes and facilities is readily available since most carriers servicing the area maintain local facilities or publish information regularly. Single carriers or connecting carriers have schedules that are easily coordinated using readily obtainable timetables or guides. Travel is frequently recurrent. A substantial number of problems arise because of rerouting, and there are often side trips requiring changes of transportation. Travel is usually to areas accessible by direct line, or established connecting points and normal modes of transportation. Travel is not always planned well in advance so there may be major problems of scheduling or accommodations.

Travel involves special transportation privileges or special allowances and requires authorization or planning for supplemental or special transportation facilities, and when such services are required, they usually do not occur in such variety or with such frequency as to create major problems of timing or coordination. select and apply appropriate travel guides, methods, techniques, and work sequences to effectively accomplish the work. Review of work is for compliance with regulatory guides and program policies and for soundness of decisions and conclusions.

TRAVEL CLERK III

Handles frequent rerouting, re-planning, or rearranging, with many side trips requiring changes in modes of travel and creating substantial difficulty in routing and scheduling connections. A substantial amount of travel involves special allowances or requires authorization and planning for supplementary or special transportation facilities. It is frequently difficult to obtain the

Human Capital

WOSB

DBE/MBE/WBE

GS-07F-0242Y

required information. Requires independence of action, with very little instruction, guidance, and review, except for review of accomplishments of broad objectives and conformance to policy.

The incumbent is viewed as the authority on travel matters, including the furnishing of advice and information to travelers, administrative officials and others; and has responsibility as the principal liaison with all elements, carriers, and facilities.

WORD PROCESSOR

Uses automated systems, such as word processing equipment, personal computers, or work stations linked to a larger computer or local area network, to produce a variety of documents, such as correspondence, memos, publications, forms, reports, tables and graphs.

The Word Processor uses one or more word processing software packages; may also perform routine clerical tasks, such as operating copiers, filing, answering telephones, ad sorting and distributing mail.

Excluded are:

(1) Typists using automatic or manual typewriters with limited or no text-editing capabilities;

workers in these positions are not typically required to use word processing software packages;

(2) Key Entry Operators, Accounting Clerks, Sales Clerks, and other clerks who may use automated word processing equipment for purposes other than typing composition; (3) Positions requiring subject-matter knowledge to prepare and edit text using automated word processing equipment.

Produces a variety of standard documents, such as correspondence, form letters, reports, tables and other printed materials. Work requires skill in typing; a knowledge of grammar, punctuation and spelling; and ability to use reference guides and equipment manuals. The Word Processor I performs familiar, routine assignments following standard procedures, seeks further instructions for assignments requiring deviations from established procedures.

WORD PROCESSOR II

Uses knowledge of varied and advanced functions of one software type, knowledge of varied functions of different types of software, or knowledge of specialized or technical terminology to perform such typical duties as: (1) Editing and reformatting written or electronic drafts.

Examples include: correcting function codes; adjusting spacing formatting and standardizing headings, margins, and indentations. (2) Transcribing scientific reports, lab analysis, legal proceedings, or similar material from voice tapes or handwritten drafts. Work requires knowledge of specialized, technical, or scientific terminology. Work requires familiarity with office terminology and practices. Incumbent corrects copy, and questions originator of document concerning missing information, improper formatting, or discrepancies in instructions.

Human Capital

WOSB

DBE/MBE/WBE

GS-07F-0242Y

Supervisor sets priorities and deadlines on continuing assignments, furnishes general instructions for recurring work and provides specific instructions for new or unique projects, may lead lower level word processors.

WORD PROCESSOR III

Requires both a comprehensive knowledge of word processing software applications and office practices and a high degree of skill in applying software functions to prepare complex and detailed documents. For example, processes complex and lengthy technical reports which include tables, graphs, charts, or multiple columns. Uses either different word processing packages or many different style macros or special command functions; independently completes assignments and resolves problems.

COOK (Occupational Base)

The Cook prepares food, using various cooking methods, i.e., boiling, roasting, baking, broiling, to make suitable for eating.

COOK I

The Cook I independently performs moderately difficult tasks in preparing small quantities of quickly prepared food such as steaks, chops, cutlets, hamburgers, eggs, salads and other similar items. Excludes workers who exercise general supervision over kitchen activities.

COOK II

The Cook II prepares in large quantities, by various methods of cooking, meat, poultry, fish, vegetables, seasons and cooks all cuts of various meats, fish and poultry, boils, steams or fries vegetables, makes gravies, soups, sauces, roasts, meat pies, fricassees, casseroles, and stews.

Excludes food service supervisors and head cooks who exercise general supervision over kitchen activities.

DISHWASHER

The Dishwasher manually or mechanically washes and rinses dishes, glasses and silverware;

maintains proper temperature for sterilization and adds soap as needed, and performs other duties as assigned.

DENTAL ASSISTANT

Perform office and laboratory duties and provide different types of patient care. Dental assistants must be reliable, work well with others, and have good manual dexterity. In some states, dental assistants must be licensed or registered. They may be required to pass a written or practical exam.

Dental assistants who perform specialized duties, such as radiological procedures, may have to

Human Capital

WOSB

DBE/MBE/WBE

GS-07F-0242Y

complete the Radiation Health and Safety examination offered by the Dental Assisting National Board (DANB). In a few states, they may also have to pass a state-approved course in radiology.

DENTAL HYGIENIST

The dentist and the dental hygienist work together to meet the oral health needs of patients. Since each state has its own specific regulations regarding their responsibilities, the range of services performed by hygienists varies from state to state. Some of the services provided by dental hygienists may include: patient screening procedures; such as assessment of oral health conditions, review of the health history, oral cancer screening, head and neck inspection, dental charting and taking blood pressure and pulse. Taking and developing dental radiographs (x-rays). Removing calculus and plaque (hard and soft deposits) from all surfaces of the teeth. Applying preventive materials to the teeth (e.g., sealants and fluorides). Teaching patients appropriate oral hygiene strategies to maintain oral health; (e.g., toothbrushing, flossing and nutritional counseling).

Counseling patients about good nutrition and its impact on oral health. Making impressions of patients' teeth for study casts (models of teeth used by dentists to evaluate patient treatment needs).

Performing documentation and office management activities.

MEDICAL RECORD CLERK

Compiles, verifies, and files medical records of hospital or clinic patients and compiles statistics for use in reports and surveys prepares folders and maintains records of newly admitted patients.

reviews contents of patients' medical record folders, assembles into standard order, and files according to established procedure, reviews inpatient and emergency room records to insure presence of required reports and physicians' signatures, and routes incomplete records to appropriate personnel for completion or prepares reports of incomplete records to notify administration, checks list of discharged patients to insure receipt of all current records, compiles daily and periodic statistical data, such as admissions, discharges, deaths, births, and types of treatment rendered. This technician will also record diagnoses and treatments, including operations performed, for use in completing hospital insurance billing forms maintain death log, type and process birth certificates, assist other workers with coding of records, make copies of medical records, using duplicating equipment, and may schedule and post results of laboratory tests to records.

MEDICAL RECORD TECHNICIAN

Maintains medical records of hospital and clinic patients, reviews medical records for completeness and accuracy, codes diseases, operations, diagnoses and treatments, compiles medical care and census data for statistical reports, and maintains indexes on patient, disease, operation, and other categories. The Medical Record Technician directs routine operation of medical record department, files, or directs Medical Record Clerk to file, patient records, maintains flow of medical records and reports to departments, and may assist medical staff in special studies or research.

MEDICAL TRANSCRIPTIONIST

http://www.danb.org/

Human Capital

WOSB

DBE/MBE/WBE

GS-07F-0242Y

Transcribes medical dictation by physicians and other medical practitioners pertaining to patients’ assessments, diagnostics, therapy and other medical reports. This position usually requires a high school diploma or equivalent and coursework in medical terminology and two years of related work experience. Prospects must be familiar with standard concepts, practices and procedures within a medical field, be able to perform a variety of tasks and utilize limited experience and independent judgment to accomplish goals.

NUCLEAR MEDICAL TECHNOLOGIST

Explain imaging procedures to the patient and answer questions. Follow safety procedures to protect themselves and the patient from unnecessary radiation exposure. Examine machines to ensure that they are working properly. Prepare radioactive drugs and administer them to the patient. Monitor the patient to check for unusual reactions to the drugs. Operate equipment that creates images of areas in the body, such as images of organs. Keep detailed records of procedures.

PHARMACY TECHNICIAN

A pharmacy technician's primary job is to receive and fill prescription requests for patients.

These prescription requests can come from hospitals, physicians, nurses or directly from the patient. Their work is typically overseen by a licensed pharmacist. The pharmacy tech's job also extends to the daily operation of the pharmacy itself, including interactions with hospitals and patients. Some other, non-medication-related duties include: Preparing insurance claim forms, Maintaining patient profiles. Completing cash register transactions, Answering phones, Taking inventory of over-the-counter medications and Being aware of the latest medicines and their availability.

Human Capital

WOSB

DBE/MBE/WBE

GS-07F-0242Y

EXHIBITS SPECIALIST I

Exhibits Specialists bring to the job manual dexterity, mechanical skill, and/or artistic skill, plus aptitude for learning exhibits techniques. Performs duties related to the fabrication, finishing and repair of exhibits, while acquiring training in museum or exhibits techniques.

EXHIBITS SPECIALIST II

At this level Exhibits Specialists perform independently the phases of work in which they are proficient, and receive training in the more complex processes. Duties relate to the fabrication, finishing and maintenance of exhibits which require a high degree of manual dexterity and moderate but varied artistic skills. Generally they work from accurate scale drawings, blueprints or sketches with instructions as to the materials to be used and the colors to be matched. On the phases of the work with which they are thoroughly familiar, and within the framework of accepted and proven methods and techniques, there is considerable latitude of choice in execution. On work which involves several processes or stages of development, the supervisor checks their work at the completion of each phase.

EXHIBITS SPECIALIST III

At this level Exhibits Specialists are responsible for the construction of portions of more complex exhibits, such as models, three dimensional training aids, or complex exhibit cases and other exhibit furniture. Complexity of work may be indicated by: (a) subject matter which requires extensive study and search of the literature; (b) the need to demonstrate the significance of an event or development; (c) the need to present the development or evaluation of an event; and (d)

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