Federal Supply Schedule GS07F0079N

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage is: http://www.gsaadvantage.gov

TAPS

GSA Federal Supply Schedule 736

Temporary Administrative & Professional Staffing Support Services

CTI Global Solutions, Inc.

Contract No: GS-07F-0079N

Contract Period: October 1, 2012 to October 1, 2017 Business Size: Small Primary POC:

P.W. Dee Carroll, President & CEO

1050 17th St. NW Suite 600

Washington, DC 20036

Phone: 202.204.3045

Fax: 301.386.8809 dcarroll@cti-gs.com Alternate POC:

Lilibeth Maqui, Finance Mgr.

1050 17th St. NW Suite 600

Washington, DC 20036

Phone: 202.204.3045

Fax: 301.386.8809 lmaqui@cti-gs.com About CTI CTI Global Solutions, Inc. (CTI), a minority/woman-owned, full-service business support firm headquartered in Largo, Maryland specializes in the planning and implementation of alternative methodologies for supporting the business needs of the public and private sectors. Whether a public or private agency is in need of short-term or long-term contractual support, CTI is positioned to meet the employer’s needs. CTI tracks market trends and creates arrangements to address the contingency needs of local, national and international organizations. Thus, CTI specializes in offering one-stop service that includes Human Capital and Program Management services. A graduate of the 8(a) program, CTI has successfully provided staffing support services to commercial and government sectors since 1989. CTI’s service offering include: Staff Augmentation, Contract Staffing, Call Center Services, Payrolling Services, Program Management and Records Management. Please visit us at: www.cti-gs.com

CUSTOMER INFORMATION

1a Table of awarded special item numbers:

736-1: Administrative Support and Clerical Occupations

736-2: Automatic Data Processing Occupations

736-3:

General Services and Support

736-4: Information and Arts Occupations (Including Miscellaneous Occupations) 736-5: Introduction of New Labor Categories for Temporary Services 1b Labor Rates: See below Price Schedule 1c Labor Categories: See below Labor Category Descriptions 2.

Maximum Order:

$100,000 3.

Minimum Order:

$100

4.

Geographic Coverage: Nationwide

5.

Point(s) of production:

N/A

6.

Discount from list prices or statement of net price: Prices herein are net (inclusive of .75% IFF)

7.

Quantity discounts:

N/A

8.

Prompt payment terns:

1% Net 15 days

9a.

Government purchase cards are accepted up to the micro-purchase threshold.

9b.

Government purchase cards are accepted above the micro-purchase threshold.

10.

Foreign list items (list items by country of origin): N/A

11a.

Time of Delivery: Not a product based company. Will provide services within two (2) working days of receipt of funding document.

11b.

Expedited Delivery: Not a product based company. Will provide services within two (2) working days of receipt of funding document.

11c.

Overnight and 2-day delivery: Not a product based company. Will provide services within two (2) working days of receipt of funding document.

11d.

Urgent Requirements:

Agencies may contact Dee Carroll (301) 322-2600 for Urgent Requirements

12.

F.O.B. point(s):

Destination

13a.

Ordering address (es):

9500 Arena Drive, Suite 450, Largo, MD 20774, Telephone 301.386.8805; Fax 301.386.8809; dcarroll@cti-gs.com 13b.

Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA are found in the Federal Acquisition Regulation (FAR) 8.405.3.

14.

Payment address (es):

9500 Arena Drive, Suite 450, Largo, MD 20774

15.

Warranty provision:

N/A

16.

Export packing charges:

N/A

17.

Terms and conditions of Government purchase card acceptance: No additional terms

18.

Terms and conditions of rental, maintenance, and repair: N/A

19.

Terms and conditions of installation: N/A

20.

Terms and conditions of repair parts indicating date of parts prices lists and any discounts from list prices: N/A

20a.

Terms and conditions for any other services: N/A

21.

List of service and distribution points: N/A

22.

List of participating dealers: N/A

23.

Preventive maintenance: N/A

24a.

Environmental attributes: N/A

24b. Section 508 compliance N/A

25.

(DUNS) number: 604152017

26.

Registered in (CCR) database: Contractor is registered in CCR database

27. N/A

Labor Categories

SIN 736-2

SIN 736-3

SIN 736-4

SIN 736-5

Safety Specialist

Electronics Technician $59.55 $55.97

SIN: 736-1 ADMINISTRATIVE SUPPORT AND CLERICAL OCCUPATIONS

Accounting Clerk I This position is responsible for performing one or more routine accounting clerical operations such as: examining, verifying, and correcting various accounting documents to ensure completeness and accuracy of data in accordance to accounting procedures. Specific tasks/duties are assigned under adequate supervision. Entry-level reconciliation and posting will be assigned under detailed guidance. In most instances, an employee in this position will rely on the supervisors’ instructions. Completed work will be reviewed for accuracy and compliance with procedures.

0 – 6 months experience plus High School diploma or GED.

Accounting Clerk II

This position uses knowledge of double entry bookkeeping in performing one or more of the following: posting actions to journals, identifying subsidiary accounts affected, making debit and credit entries, and assigning proper codes. The Accounting Clerk II may review computer printouts against manually maintained journals, detect and correct erroneous postings, and prepare documents to adjust accounting classifications and other data, or review lists of transactions rejected by an automated system. In this instance, the Accounting Clerk II will determine reasons for rejections, and prepare necessary correcting material. On routine assignments, an employee will select and apply established procedures and techniques. Detailed instructions are provided for difficult or unusual assignments. Completed work and methods used, are reviewed for technical accuracy.

6 months experience plus High School diploma or GED.

Accounting Clerk III

The Accounting Clerk III maintains journals or subsidiary ledgers of an accounting system and balances and reconciles accounts. Typical duties include one or both of the following: 1.) reviewing invoices and statements verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit determining accounts involved. The review will include coding transactions, and processing material through data processing for application in the accounting system; 2.) analysis and reconciliation of computer printouts with operating unit reports (contacting units, researching causes of discrepancies, and taking action to ensure that accounts balance). Supervisor provides suggestions for handling unusual or non-recurring transactions. Conformance with requirements and technical soundness of completed work are reviewed by the supervisor, or are controlled by mechanisms built into the accounting processes.

1 – 2 years experience plus High School diploma or GED.

Court Reporter

This position records examination, testimony, judicial opinions, judge's charge to jury, judgment or sentence of court, or other proceedings in a court of law by manual or machine shorthand. The Court Reporter reads portions of transcript during trial at the judge's request, and asks speakers to clarify inaudible statements. The Court Reporter transcribes recorded material using a typewriter, or dictates material into a recording machine.

At least 1 year experience including business school training or possession of a bachelor’s degree in any discipline.

Data Entry Operator I

This position works under close supervision and follows specific procedures or detailed instructions. The Data Entry Operator works from various standardized source documents that have been coded and require little or no selecting, coding or interpreting of data. Problems such as erroneous items and codes, or missing information are resolved at the supervisory level. Work is routine and repetitive.

6 months experience and High School degree or equivalent.

Data Entry Operator II This position requires the application of experience and judgment in selecting procedures to be followed, and searching for interpreting, selecting, or coding items to be entered from a variety of document sources. The Data Entry Operator II may occasionally perform routine work as described for Data Entry Operator I.

Excluded are operators above Level II using the key entry controls to access, read, and evaluate the substance of specific records to take substantive actions, or to make entices requiring a similar level of knowledge.

1 – 2 years experience and High School degree or equivalent.

Duplicating Machine Operator (Photocopy Machine Operator; Reproduction Worker)

This position operates one or more photocopying, photographic, mimeograph and duplicating office machines to make copies of documents such as letters, reports, directives, manuals, articles and bulletins. Additional responsibilities include: operating small binding machines, performing clerical duties associated with the request for printing and photographic services, preparing assembly sheets, printing requisitions with specifications for printing and binding, recording, delivering and collecting work. The Duplicating Machine Operator performs minor repairs preventive maintenance, and maintains an inventory of supplies and reproduction equipment paying particular attention to important variables indicated by trade name of machine.

General Clerk I This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task. Responsible for providing assistance with internal forms, correspondences, memos. Required to compose, retrieve and respond to emails; perform audits, maintain supply inventory, schedule conference room meetings and event activities. Facilitate various tracking logs using MS Excel. Responsible for documents preparation management and provide assistance on special projects when needed. May serve as a liaison between others departments within the organization. Required to prepare various reports. Must be experienced using Microsoft Office.

General Clerk II This position requires familiarity with the terminology of the office unit. The General Clerk II selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The administrative/clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others. This position follows clearly detailed specific procedures in completing several repetitive steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task. Responsible for providing assistance with internal forms, correspondences, memos. Required to greet visitors and maintain telephone rosters as necessary. Will compose, retrieve and respond to emails; perform audits, maintain supply inventory, schedule conference room meetings and event activities. Facilitate various tracking logs using MS Excel. Responsible for documents preparation and management and provide assistance on special projects when needed. May serve as a liaison between others departments within the organization. Required to prepare various reports and maintain supplies and inventory. Will provide assistance with administrative task activities and special projects as directed. Must be experienced using Microsoft Office.

General Clerk III

This position uses some subject-matter knowledge pertaining to task activities and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints.

The General Clerk III may also direct lower level clerks. Positions above level IV are excluded. Such positions require workers to use a thorough knowledge of an office's work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments. This position requires familiarity with the terminology of the office unit. The General Clerk III selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The administrative/clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

This position follows clearly detailed specific procedures in completing several repetitive steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task. Responsible for providing assistance with internal forms, correspondences, memos. Required to compose, retrieve and respond to emails; perform audits, maintain supply inventory, schedule conference room meetings and event activities. Facilitate various tracking logs using MS Excel. Responsible for documents preparation and management and provide assistance on special projects when needed. May serve as a liaison between others departments within the organization. Required to prepare various reports. Required to maintain supplies and inventory, and able to assist with administrative processes and projects as directed. Must be experienced using Microsoft Office.

Messenger (Courier)

The Messenger Courier delivers messages, documents, packages and mail to various business concerns or governmental agencies. An employee in this role may perform the following: miscellaneous errands, such as carrying mail within the base and sorting or opening incoming and outgoing mail, obtain receipts for articles delivered and keep a log of items received and delivered, or deliver items to offices and departments within an establishment. The Messenger Courier may use a bicycle, golf cart, or motorcycle to perform these duties.

Driver’s license may be required and 0 – 6 months experience, plus High School diploma or equivalent.

Order Clerk I This position handles orders involving items that have readily identified uses and applications. The Order Clerk I may refer to a catalog, manufacturer's manual or similar document to insure that the proper item is supplied or to verify the price of order.

Computer literature with 18 months or more years of experience, plus High School diploma or equivalent.

Order Clerk II

This position handles orders that involve making judgments such as choosing which specific product or material from the establishment's product lines will satisfy the customer's needs, or determining the price to be quoted when pricing involves more than merely referring to a price list or making some simple mathematical calculations.

Computer literate with 2 or more years of experience, plus High School diploma or equivalent.

Receptionist I This position greets visitors, determining nature of visits and directing visitors to appropriate persons. The Receptionist may also have other duties such as recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; making appointments; keeping a log of visitors; and issuing visitor passes. In this position, one may also work on a computer and perform other routine clerical work that may occupy the major portion of the worker's time. Provide administrative support in areas such as document preparation, filing, copying. May be required to perform special tasks pertaining to research projects to include records management. Knowledgeable of working with databases. Provide assistance on special projects as directed.

High school diploma, GED or equivalent and minimum 6 months to 1 year experience required.

LS -1 Secretary

In simple to complex organization structures, carries out recurring office procedures independently. Selects the guidelines or reference which fits the specific case. Supervisor provides specific instructions on new assignments and checks completed work for accuracy. Performs varied duties including or comparable to the following: responds to routine telephone requests which have standard answers; refers calls and visitors to appropriate staff. Controls mail and timely staff response; may send form letters; as instructed, maintains supervisor’s calendar, makes appointments, and arranges for meeting rooms; reviews materials prepared for supervisor’s approval for typographical accuracy and proper format; maintains recurring internal repots, such as time and leave records, office equipment listings, correspondence controls, and training plans; requisitions supplies, printing, maintenance, or other services. Types, takes and transcribes dictation, and establishes and maintains office files.

1 year related experience plus High School diploma or equivalent.

LS-2 Secretary

In non-complex organizations, handles differing situations, problems, and deviation in the work of the office according to the supervisor’s general instructions, priorities, duties, policies, and program goals. Supervisor may assist secretary with special assignments. Duties include or are comparable to the following: screens telephone calls, visitors, and incoming correspondence; personally responds to request for information concerning office procedures; determines which requests should be handled by the supervisor, appropriate staff member or other offices. May prepare and sign routine, nontechnical correspondence in own or supervisor’s name; schedules tentative appointments without prior clearance. Makes arrangements for conferences and meetings and assembles established background materials, as directed. May attend meetings and record and report on the proceedings; reviews ongoing materials and correspondence for internal consistency and conformance with supervisor’s procedures; assures that proper clearances have been obtained, when needed; collects information from the files or staff for routine inquiries on office program(s) or periodic reports. Refers non-routine requests to supervisor or staff; explains to subordinate staff supervisor’s requirements concerning office procedures. Coordinates personnel and administrative forms for the office and forwards for processing.

3 or more years of progressive experience plus High School diploma or equivalent.

LS-3 Secretary

In a non-complex organization, uses greater judgment and initiative to determine the approach or action to take in non-routine situations. Interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Duties include or are comparable to the following: based on the knowledge of the supervisor’s views, composes correspondence on own initiative about administrative matters and general office policies for supervisor’s approval; anticipates and prepares materials needed by supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc. , and informs supervisor on matters to be considered ; reads publications, regulations, and directives and takes action refers those that are important to the supervisor and staff; prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from variety of sources such as reports, documents, correspondence, other office, etc. , under general directions; advises secretaries in subordinate office(s) for periodic or special conferences, reports, inquiries, etc. Shifts clerical staff to accommodate workload needs. In a complex organization (multi-department and/or multi-functional), handles differing situations, problems, and deviations in the work of the office according to the supervisor’s general instructions, priorities, duties policies, and program goals. Supervisor may assist secretary with special assignments. Duties include or are comparable to following: screens telephones calls, visitors, and incoming correspondence; personally responds to requests for information concerning office procedures; determines which requests should be handled by the supervisor, appropriate staff member or other offices. May prepare and sign routine, non-technical correspondence in own or supervisor’s name; schedules tentative appointments without prior clearance. Makes arrangements for conferences and meetings and assembles established background materials, as directed. May attend meetings and record and report on the proceedings; reviews outgoing materials and correspondence for internal consistency and conformance with supervisor’s procedures; assures that proper clearances have been obtained, when needed; collects information from the files or staff for routine inquiries on office program9s0 or periodic reports. Refers non-routine requests to supervisor or staff; explains to subordinate staff supervisor’s requirements concerning office procedures. Coordinates personnel and administrative forms for the office and forwards for processing.

Responsible for managing office supplies and inventory; plan assign and control distribution of all marketing materials; coordinate and negotiate project deadlines; Managing, maintain and update statistics and information, Required to update website when needed and assist with special projects when needed. Administers and processes visitor parking passes. May be required to coordinate special benefit programs.

Word Processor I

This position produces a variety of standard documents, such as correspondence, form letters, reports, tables and other printed materials. Work requires skill in typing; a knowledge of grammar, punctuation and spelling; and ability to use reference guides and equipment manuals. The Word Processor I performs familiar, routine assignments following standard procedures, seeks further instructions for assignments requiring deviations from established procedures.

Word Processor II

This position uses knowledge of varied and advanced functions of one software type, knowledge of varied functions of different types of software, or knowledge of specialized or technical terminology to perform such typical duties includes editing and reformatting written or electronic drafts; correcting function codes; adjusting spacing formatting and standardizing headings, margins, and indentations; Transcribing scientific reports, lab analysis, legal proceedings, or similar material from voice tapes or handwritten drafts. Work requires knowledge of specialized, technical, or scientific terminology.

Work requires familiarity with office terminology and practices. Incumbent corrects copy, and questions originator of document concerning missing information, improper formatting, or discrepancies in instructions. Supervisor sets priorities and deadlines on continuing assignments, furnishes general instructions for recurring work and provides specific instructions for new or unique projects.

Word Processor III

Requires both a comprehensive knowledge of word processing software applications and office practices and a high degree of skill in applying software functions to prepare complex and detailed documents. For example, processes complex and lengthy technical reports which include tables, graphs, charts, or multiple columns. Uses either different word processing packages or many different style macros or special command functions; independently completes assignments and resolves problems.

SIN 736-2: CONSULTING SERVICES

Computer Operator I

The Computer Operator I works under close personal supervision and is provided detailed written or oral guidance before and during assignments. As instructed, this worker resolves common operating problems and may serve as an assistant operator working under close supervision or performing a portion of a more senior operator's work.

Certificate from accredited educational institution. 0-1 year experience minimum.

Computer Operator II

The Computer Operator II processes scheduled routines that present few difficult operating problems (e.g., infrequent or easily resolved error conditions). In response to computer output instructions or error conditions, this worker applies standard operating or corrective procedure, refers problems that do not respond to preplanned procedure, and may serve as an assistant operator, working under general supervision.

High School and certificate from accredited educational institution. 2-3 years experience minimum.

Computer Operator III

The Computer Operator III processes a range of scheduled routines. In addition to operating the system and resolving common error conditions, this worker diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations). In response to computer output instructions or error conditions, the Computer Operator III may deviate from standard procedures if standard procedures do not provide a solution and refers problems which do not respond to corrective procedures to a person of supervisory or higher individual contributor level.

High School and degree from accredited educational institution preferably in Computer Science. 3-5 years experience minimum.

Computer Operator IV

The Computer Operator IV adapts to a variety of nonstandard problems that require extensive operator intervention (e.g. frequent introduction of new programs, applications, or procedures). In response to computer output instructions or error conditions, this worker chooses or devises a course of action from among several alternatives and alters or deviates from standard procedures if standard procedures do not provide a solution (e.g. reassigning equipment in order to work around faulty equipment or transfer channels); then refers problems if necessary. Typically, completed work is submitted to users without supervisory review.

Degree from accredited educational institution preferably in Computer Science and 5 years experience.

Computer Operator V

The Computer Operator V resolves a variety of difficult operating problems (e.g. making unusual equipment connections and rarely used equipment and channel configurations to direct processing through or around problems in equipment, circuits, or channels or reviewing test run requirements and developing unusual system configurations that will allow test programs to process without interfering with ongoing job requirements). In response to computer output instructions and error conditions or to avoid loss of information or to conserve computer time, operator deviates from standard procedures. Such actions may materially alter the computer unit's production plans. This operator may spend considerable time away from the control station providing technical assistance to lower level operators and assisting programmers, systems analysts, and subject matter specialists with resolution of problems.

May handle a wide-variety of situations and conflicts involving the clerical or administrative functions of the office, which often cannot be brought to the attention of the executive. The executive sets the overall objectives of the work. The Computer Operation V may participate in developing the work deadlines. Duties include or are comparable to the following: Takes dictation and transcribes. Photocopy documents and reports for distribution. Required to be proficient in office products, such as Word, Excel and PowerPoint requirements to include entering, retrieving, editing, and presenting text, spreadsheets and/or charts. Responsible for developing and managing databases to include preparing presentations; receive screen and greet visitors; Will be proficient in grammar, spelling and punctuation. Required to produce printed materials accurately and compose correspondences requiring some understanding of technical matters; may sign for executive when technical or policy content has been authorized; Notes any commitments made by executive during meetings and arranges for staff implementation. On own initiative, arranges for staff member to represent organization at conferences and meetings, establishes appointment priorities, or reschedules or refuses appointments or invitations.

Responsible for reading outgoing correspondence for executive's approval and alerts writers to any conflict with the file or departure from policies or executive's viewpoints; gives advice to resolve the problems; Summarizes the content of incoming materials, specially gathered information, or meetings to assist executive; coordinates the new information with background office sources; draws attention to important parts or conflicts; In the executive's absence, ensures that requests for action or information are relayed to the appropriate staff member; as needed, interprets request and helps implement action; makes sure that information is furnished in timely manner; decides whether executive should be notified of important or emergency matters. Provide assistance with office automation to include document preparation and management. May be required to make travel arrangements for department; responsible for maintaining manual and electronic records and files.

Computer Programmer I At this level, initial assignments are designed to develop competence in applying established programming procedures to routine problems. This Computer Programmer performs routine programming assignments that do not require skilled background experience but do require knowledge of established programming procedures and data processing requirements, and works according to clear-cut and complete specifications. The data are refined, and the format of the final product is very similar to that of the input, or is well defined when significantly different, i.e., there are few, if any, problems with interrelating varied records and outputs.

The Computer Programmer I maintains and modifies routine programs, makes approved changes by amending program flow charts, developing detailed processing logic, and coding changes, tests and documents modifications and writes operator instructions, may write routine new programs using prescribed specifications, and may confer with EDP personnel to clarify procedures, processing logic, etc.

In addition, the Computer Programmer I may evaluate simple interrelationships in the immediate programming area confers with user representatives to gain an understanding of the situation sufficient to formulate the needed change, and implements the change upon approval of the supervisor or higher level staff. The incumbent is provided with charts, narrative descriptions of the functions performed, an approved statement of the product desired (e.g., a change in a local establishment report), and the inputs, outputs, and record formats. This Worker reviews objectives and assignment details with higher level staff to insure thorough understanding; uses judgment in selecting among authorized procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. Work is usually monitored in progress, and all work is reviewed upon completion for accuracy and compliance with standards.

Must possess either a B.S. degree in either Computer Science or Information Systems or have equivalent related experience in lieu of the degree.

Computer Programmer II

At this level, initial assignments are designed to develop competence in applying established programming procedures to routine problems. This Computer Programmer performs routine programming assignments that do not require skilled background experience but do require knowledge of established programming procedures and data processing requirements, and works according to clear-cut and complete specifications. The data are refined, and the format of the final product is very similar to that of the input, or is well defined when significantly different, i.e., there are few, if any, problems with interrelating varied records and outputs.

The Computer Programmer II maintains and modifies routine programs, makes approved changes by amending program flow charts, developing detailed processing logic, and coding changes, tests and documents modifications and writes operator instructions, may write routine new programs using prescribed specifications, and may confer with EDP personnel to clarify procedures, processing logic, etc.

In addition, the Computer Programmer II may evaluate simple interrelationships in the immediate programming area confers with user representatives to gain an understanding of the situation sufficient to formulate the needed change, and implements the change upon approval of the supervisor or higher level staff. The incumbent is provided with charts, narrative descriptions of the functions performed, an approved statement of the product desired (e.g., a change in a local establishment report), and the inputs, outputs, and record formats. This Worker reviews objectives and assignment details with higher level staff to insure thorough understanding; uses judgment in selecting among authorized procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. Work is usually monitored in progress, and all work is reviewed upon completion for accuracy and compliance with standards.

Must possess either a B.S. degree in either Computer Science or Information Systems or have equivalent related experience in lieu of the degree.

Computer Programmer III

As a fully qualified Computer Programmer, this Worker applies standard programming procedures and detailed knowledge of pertinent subject matter in a programming area such as a record keeping operation (supply, personnel and payroll, inventory, purchasing, insurance payments, depositor accounts, etc.); a well-defined statistical or scientific problem; or other standardized operation or problem. The incumbent works according to approved statements of requirements and detailed specifications.

While the data are clear cut, related, and equally available, there may be substantial interrelationships of a variety of records and several varied sequences of formats are usually produced. The programs developed or modified typically are linked to several other programs in that the output of one becomes the input for another. This Computer Programmer recognizes probable interactions of other related programs with the assigned program(s) and is familiar with related system software and computer equipment, and solves conventional programming problems, (In small organizations, may maintain programs that concern or combine several operations, i.e. users, or develop programs where there is one primary user and the others give input.)

The Computer Programmer III performs such duties as developing, modifying, and maintaining assigned programs, designing and implementing modifications to the interrelation of files and records within programs in consultations with higher level staff. This Worker monitors the operation of assigned programs and responds to problems by diagnosing and correcting errors in logic and coding; implements and/or maintains assigned portions of a scientific programming project, applying established scientific programming techniques to well-defined mathematical, statistical, engineering, or other scientific problems usually requiring the translation of mathematical notation into processing logic and code. (Scientific programming includes assignments such as: using predetermined physical laws expressed in mathematical terms to relate one set of data to another; the routine storage and retrieval of field test data, and using procedures for real-time command and control, scientific data reduction, signal processing, or similar areas.) This Programmer tests, documents work, writes and maintains operator instructions for assigned programs, and confers with other EDP personnel to obtain or provide factual data.

In addition, this Programmer may carry out fact-finding and programming analysis of a single activity or routine problem, applying established procedures where the nature of the program, feasibility, computer equipment, and programming language have already been decided. Job tasks may require the incumbent to analyze present performance of the program and take action to correct deficiencies based on discussion with the user and consultation with and approval of the supervisor or higher-level staff. This Programmer may assist in the review and analysis of detailed program specifications, and in program design to meet changes in work processes.

The Computer Programmer III works independently under specified objectives; applies judgment in devising program logic and in selecting and adapting standard programming procedures, resolves problems and deviations according to established practices, and obtains advice where precedents are unclear or not available. This Worker, may guide or instruct lower level programmers; supervise technicians and others who assist in specific assignments, works on complex programs under close direction of higher level staff or supervisor, and may assist higher level staff by independently performing moderately complex tasks assigned, and performing complex tasks under close supervision. Work at a level above this is deemed Supervisory or Individual Contributor. Completed work is reviewed for conformance to standards, timeliness, and efficiency.

Must possess either a B.S. degree in either Computer Science or Information Systems or have equivalent related experience in lieu of the degree.

Computer Programmer IV

The Computer Programmer IV applies expertise in programming procedures to complex programs; recommends the redesign of programs, investigates and analyzes feasibility and program requirements, and develops programming specifications. Assigned programs typically affect a broad multi-user computer system which meets the data processing needs of a broad area (e.g., manufacturing, logistics planning, finance management, human resources, or material management) or a computer system for a project in engineering, research, accounting, statistics, etc. This Programmer plans the full range of programming actions to produce several interrelated but different products from numerous and diverse data elements, which are usually from different sources; solves difficult programming problems, and uses knowledge of pertinent system software, computer equipment, work processes, regulations, and management practices.

This Programmer performs such duties as: developing, modifying, and maintains complex programs; designs and implements the interrelations of files and records within programs which will effectively fit into the overall design of the project; works with problems or concepts and develops programs for the solution to major scientific computational problems requiring the analysis and development of logical or mathematical descriptions of functions to be programmed; and develops occasional special programs, e.g. a critical path analysis program to assist in managing a special project. This Worker tests, documents, and writes operating instructions for all work, confers with other EDP personnel to secure information, investigate and resolve problems, and coordinates work efforts.

In addition, this incumbent performs such programming analyses as: investigating the feasibility of alternate program design approaches to determine the best balanced solution, e.g., one that will best satisfy immediate user needs, facilitate subsequent modification, and conserve resources. Duties include the following: assisting user personnel in defining problems or needs, determining work organization on typical maintenance projects and smaller scale, working on limited new projects, the necessary files and records, and their interrelation with the program or working on large or more complicated projects, and participating as a team member along with end users, holding responsibility for a portion of the project.

The Computer Programmer IV works independently under overall objectives and direction, apprising the supervisor about progress and unusual complications and modifying and adapting precedent solutions and proven approaches. Guidelines include constraints imposed by the related programs with which the incumbent's programs must be meshed. Completed work is reviewed for timeliness, compatibility with other work, and effectiveness in meeting requirements.

Computer Systems Analyst I At this level, initial assignments are designed to expand practical experience in applying systems analysis techniques and procedures. This Analyst provides several phases of the required systems analysis where the nature of the system is predetermined, uses established fact-finding approaches, knowledge of pertinent work processes and procedures, and familiarity with related computer programming practices, system software, and computer equipment.

This Worker carries out fact finding and analyses as assigned, (usually of a single activity or a routine problem); applies established procedures where the nature of the system, feasibility, computer equipment and programming language have already been decided; may assist a higher level systems analyst by preparing the detailed specifications required by computer programmers from information developed by the higher level analyst, and may research routine user problems and solve them by modifying the existing system when the solutions follow clear precedents. When cost and deadline estimates are required, results receive closer review.

The supervisor defines objectives, priorities, and deadlines. Incumbents work independently; adapt guides to specific situations; resolve problems and deviations according to established practices; and obtain advice where precedents are unclear or not available. Completed work is reviewed for conformance to requirements, timeliness, and efficiency. This position may supervise technicians and others who assist in specific assignments. Work at a level above this is deemed Supervisory or Individual Contributor.

Computer Systems Analyst II At this level, initial assignments are designed to expand practical experience in applying systems analysis techniques and procedures. This Analyst provides several phases of the required systems analysis where the nature of the system is predetermined, uses established fact-finding approaches, knowledge of pertinent work processes and procedures, and familiarity with related computer programming practices, system software, and computer equipment.

This Worker carries out fact finding and analyses as assigned, (usually of a single activity or a routine problem); applies established procedures where the nature of the system, feasibility, computer equipment and programming language have already been decided; may assist a higher level systems analyst by preparing the detailed specifications required by computer programmers from information developed by the higher level analyst, and may research routine user problems and solve them by modifying the existing system when the solutions follow clear precedents. When cost and deadline estimates are required, results receive closer review.

The supervisor defines objectives, priorities, and deadlines. Incumbents work independently; adapt guides to specific situations; resolve problems and deviations according to established practices; and obtain advice where precedents are unclear or not available. Completed work is reviewed for conformance to requirements, timeliness, and efficiency. This position may supervise technicians, Systems Analysts I, and others who assist in specific assignments. Work at a level above this is deemed Supervisory or Individual Contributor.

Computer Systems Analyst III The Computer Systems Analyst III applies systems analysis and design techniques to complex computer systems in a broad area such as manufacturing, finance management, engineering, accounting, or statistics, logistics planning, material management, etc. Usually, there are multiple users of the system; however, there may be complex one-user systems, e.g., for engineering or research projects. This position requires competence in all phases of systems analysis techniques, concepts, and methods and knowledge of available system software, computer equipment, and the regulations, structure, techniques, and management practices of one or more subject-matter areas. Since input data usually come from diverse sources, this worker is responsible for recognizing probable conflicts and integrating diverse data elements and sources, and produces innovative solutions for a variety of complex problems.

The Computer Systems Analyst III maintains and modifies complex systems or develops new subsystems such as an integrated production scheduling, inventory control, cost analysis, or sales analysis record in which every item of each type is automatically processed through the full system of records. The incumbent guides users in formulating requirements, advises on alternatives and on the implications of new or revised data processing systems, analyzes resulting user project proposals, identifies omissions and errors in requirements and conducts feasibility studies. This analyst recommends optimum approach and develops system design for approved projects, interprets information and informally arbitrates between system users when conflicts exist.

Responsible for developing and directing the implementation of goals, objectives, policies, procedures and work standards where applicable for the assigned program; interprets and complies with guidelines and regulations concerning systems or project. Manages and performs day-to-day operations to ensure that policies and procedures are being followed; ensures goals and objectives are being met and projects are being accomplished efficiently and effectively. Responsible for developing and monitoring budgets; oversees financial well-being of the project by analyzing cost effectiveness and exercising cost controls; prepares, submits and justifies budget enhancement when necessary.