MAS - Arc Document Solutions, LLC - GS03F142DA

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

Multiple Award Schedule

FSC Group: Office Management, Furniture & Furnishings and Professional Services

ARC Document Solutions, LLC

12657 Alcosta Blvd

Suite 200

San Ramon, CA 94583-4433

Phone: 925-949-5108

Fax: 925-949-5102

Web Address: http://www.e-arc.com/

Business Size: Large

Contract Number: GS-03F-142DA

Contract Period: September 20, 2021 through September 19, 2026

Price List is current through modification PS-0038, signed March 4, 2025

For more information on ordering, go to the following website: https://www.gsa.gov/schedules On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address

GSA Advantage!® is GSAAdvantage.gov.

http://www.e-arc.com/ https://www.gsa.gov/schedules

ARC Document Solutions, LLC GS-03F-142DA 2

Customer Information

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs Recovery SIN Title

333249 333249RC 3D Printing Solutions & Additive Manufacturing

Solutions

334310 334310RC Professional Audio/Video Products

33721 33721RC Office Furniture

339950 339950RC Signs

493110RM 493110RMRC Physical Records Management Services

518210DC 518210DCRC Document Conversion Services

518210ERM 518210ERMRC Electronic Records Management Solutions

541611MPS 541611MPSRC Managed Print Services

541611O 541611ORC Office Management Needs Assessment & Analysis

Services

561439 561439RC Document Production On-site & Off-site Services

611710 611710RC Educational Support Services

OLM OLMSTLOC

OLMRC

Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.: See Page

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Page 7

2. Maximum Order:

SINs Maximum Order

333249 $750,000

334310 $350,00

33721 $250,000

339950 $250,000

493110RM $1,000,000

518210DC $1,000,000

518210ERM $350,000

541611MPS $1,000,000

541611O $1,000,000

561439 $1,000,000

611710 $1,000,000

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3. Minimum Order: $100

4. Geographic coverage (delivery area): Domestic

5. Point of production: Same as a contractor

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts:

SIN 33721: Tier 1 (1-300 products purchased) 15% GSA discount, Tier 2 (301 - 1,000 products purchased) 22.29% GSA Discount, Tier 3 (1,001 - 3,000 products purchased) 27.15% Discount, Tier 4 (3,001+ products purchased) 34.29% GSA Discount

All other awarded SINs: 2% discount on single task orders exceeding $500,000.

8. Prompt payment terms: None, Net 30. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items: None

10a. Time of delivery: 30 Days ARO

10b. Expedited delivery: Contact Contractor

10c. Overnight and 2-day delivery: Contact Contractor

10d. Urgent Requirements: Contact Contractor

11. F.O.B. point: FOB Origin

12a. Ordering address:

Suite 200

San Ramon, CA 94583

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address:

Suite 200

San Ramon, CA 94583

14. Warranty provision: Standard Commercial Warranty

15. Export packing charges: Not applicable

16. Terms and conditions of rental, maintenance, and repair: Not Applicable

17. Terms and conditions of installation: Not Applicable

ARC Document Solutions, LLC GS-03F-142DA 4

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices: Not Applicable

18b. Terms and conditions for any other services Not Applicable

19. List of service and distribution points: Not Applicable

20. List of participating dealers: None

21. Preventive maintenance: Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants: None

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found

(e.g., contractor’s website or other location.) ICT accessibility standards can be found at https://www.Section508.gov/.: Not Applicable

23. Unique Entity Identifier (UEI) number: HQGRUXMBQN15

24. Notification regarding the System for Award Management (SAM) database registration.

Contractor registered and active in SAM

NOTE: In accordance with Clause 552.212-4(s), the Unenforceable Clauses provision of clause 552.212-4 takes precedence over any Commercial Supplier Agreement (CSA) incorporated into contract GS-03F-142DA. The language of Clause 552.212-4(w) Commercial Supplier Agreements – Unenforceable Clauses shall be deemed incorporated into all commercial supplier agreements associated with contract # GS-03F-142DA.

ARC Document Solutions, LLC GS-03F-142DA 5

LABOR CATEGORY DESCRIPTIONS

Information Management Consultant

Functional Requirements: Provide your customers solutions that will not only address their problems but will lead them on a path to document optimization with an Enterprise Content Management Suite of Tools where you can fulfill their complex document management, collaboration, and project management needs on the cloud with a specific focus on our Archiving and Information Management Solution. They will address their problems and lead them to document optimization with an Enterprise Content Management

Suite of Tools where you can fulfill their complex document management, collaboration, and project management needs on the cloud, specifically focusing on our Archiving and Information Management

Solution.

Minimum Education: Bachelor’s Degree

Minimum Experience: 5 years minimum experience providing technology services, specifically document management/archiving services.

Document Prep Clerk

Functional Requirements: Receives, processes, and maintains orders for preparing documents targeted for scanning. Duties include reading and understanding the work order before starting the job to ensure the job is done correctly and to the highest degree of quality, accuracy, and satisfaction.

Minimum Education: High School Diploma

Minimum Experience: None

Information Management Operator

Functional Requirements: Assumes and Returns custody of customer documents, tracking and inventory control of source documents, document preparation, image acquisition, indexing, image processing, image posting, and cloud solutions. Responsible for quality control of AIM Services. Serves as customer’s primary operations point of contact for AIM Services and oversees customer service activities.

Minimum Education: Bachelor’s Degree

Minimum Experience: 5 years minimum experience managing a commercial document scanning operation.

AIM Scanner Operator

Functional Requirements: To operate digital imaging equipment to produce image acquisition from various source documents. Scanning will be used to file the hard copy job following project operating procedures. Inspect finished work for sharpness, the density of lines, position, count, and sizes. Operate document scanners and related equipment.

Minimum Education: High School Diploma

Minimum Experience: None

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AIM Operations Director

Functional Requirements: Audits quality control processes to ensure errors and potential defects are absolutely minimized or eliminated. Serves as the customer’s primary operations point of contact for large

AIM projects. Plans and directs production activities and establishes production priorities for large AIM projects in keeping with effective operations and cost factors. Confers with AIM Production Management to establish production and quality control standards and procedures. Develops quality standards and implements, evaluates, and modifies inspection criteria and procedures with AIM management, departmental, and branch managers. Review and analyze production, quality control, maintenance, and operational reports to determine causes of nonconformity with project specifications and operating or production problems. Develops and implements operating methods and procedures designed to eliminate operating problems and improve product quality and workflow.

Minimum Education: Bachelor’s Degree

Minimum Experience: 5 years minimum experience managing commercial document scanning operations.

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GSA LABOR RATES

SINs Labor Category GSA Hourly Rate

541611O, 611710, 493110RM, 561439,

518210DC Information Management Consultant $123.43

561439, 518210DC Document Prep Clerk $42.32

561439, 518210DC Information Management Operator $42.32

561439, 518210DC AIM Scanner Operator $42.32

541611O, 611710, 493110RM, 561439,

518210DC AIM Operations Director $123.43

SIN 518210ERM Vendor Certification for Electronic Records Management Solutions

Version 3.0 (As of MAS Refresh 18)

For the purposes of the MAS Solicitation, eight (8) specific elements of Electronic Records

Management (ERM) Services have been identified. These 8 elements are fully defined and the corresponding requirements are identified in NARA’s Universal Electronic Records Management

Requirements spreadsheet attachment to the Solicitation. These requirements have been established and are administered by the National Archives and Records Administration (NARA). Vendors may provide any combination of the 8 elements of ERM solutions; however, vendors must certify that they are capable of meeting all standards associated with the elements they propose by completing this self-certification. Vendors must include a completed copy of this certification in their published

GSA MAS Contract Price List to help illustrate their ERM capabilities to federal customer agencies.

Proposed Elements of Electronic Records Management Services:

By selecting the below Elements, you are self-certifying you meet NARA’s Universal ERM

Requirements for that Element. Select all Elements that apply.

☐ Element 1 - Office Management Applications

☐ Element 2 - Electronic Messages

☐ Element 3 - Social Media

☐ Element 4 - Websites

☒ Element 5 - Photographs (Born-Digital and Scanned Images)

☐ Element 6 - Digital Audio and Video

☐ Element 7 - Structured Data

☐ Element 8 - Shared Drives

In the space below you must provide a brief summary description for each of the above Elements that you have checked off. The summary must include which ERM products/ services/ solutions — currently awarded under SIN 518210ERM of your MAS contract — are related to the respective

Element. Example questions are provided for each Element to assist with your response. Those questions are based on NARA’s Universal Electronic Records Management Requirements and reflect common questions from agencies. If you cannot provide a summary description for a given

Element, or you do not currently offer products/services/solutions under SIN 518210ERM related to that Element, you cannot self-certify that Element on this form. Please use as much space as you need below, but be concise! Please respond as “Not applicable” for any Element you did not select above.

ARC Document Solutions, LLC GS-03F-142DA 8

The specifics of your below responses are not part of the evaluation criteria for adding SIN

518210ERM. The intention of the below section is to assist agencies with market research and help agencies understand your offerings / capabilities as they relate to the above ERM Elements you have selected.

If you have questions about the above ERM Elements and the information on NARA’s Universal

ERM Requirements spreadsheet, please contact NARA’s Records Management Policy Team at rmpolicy@nara.gov.

Element 1 - Office Management Applications

Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN

518210ERM that help agencies meet Element 1. Some example questions to consider are: Which office management applications does your service/solution manage (e.g. Microsoft 365, Google Workspace, etc.)? How do you associate Office Management documents with a records schedule? How do you apply metadata to Office Management documents?

Not Applicable

Element 2 - Electronic Messages

518210ERM that help agencies meet Element 2. Some example questions to consider are: Which electronic messages does your service/solution manage (e.g. SMS/MMS, iMessage, WhatsApp, social media messages, voicemail, etc.)? Are you able to capture SMS/MMS at the carrier-level? How do you apply metadata to electronic messages? Where are records stored (e.g. managed in the system in which they were created or in a dedicated recordkeeping system)?

Element 3 - Social Media

518210ERM that help agencies meet Element 3. Some example questions to consider are: Which social media platforms does your solution/services capture and manage (e.g. Facebook, YouTube, Instagram, WordPress)? What technology is used to capture social media records? What frequency can your solution/services capture? How do you address changes in what social media platforms allow for capture?

Questions for Element 4 - Websites

518210ERM that help agencies meet Element 4. Some example questions to consider are: What technology do you use to crawl websites? Do you have the capability to capture internal and external sites? What formats do you use for web captures? Can you capture websites in NARA-acceptable formats? What quality assurance processes/tools do you offer?

ARC Document Solutions, LLC GS-03F-142DA 9

Questions for Element 5 - Photographs (Born-Digital and Scanned Images)

518210ERM that help agencies meet Element 5. Some example questions to consider are: How do you associate Photographs with a records schedule? How do you apply metadata for categorization and searchability to Photographs?

ARC Document Solutions has been a high-volume provider of Document Scanning

Services throughout the US with 140 dedicated scanning service centers. Digitizing Photographs or any other type of hard copy or film records and associating them with digital records are covered under SIN

518210ERM.

We are FADGI 3 Start, HIPAA, and SOC 2 comliant along with ISO certification for quality. We can handle any Federal document conversion project and provide the digitization and digital records attribution needed.

ARC Document Solutions is also capable of supporting SIN 518210DC - Document Conversion &

Digitization Services, a new SIN Subgroup created under 518210DC: “NARA-Compliant Digitization

Services for Federal Records.” NARA recently published digitization regulations for permanent records.

This Subgroup under 518210DC conveys to agencies that ARC Document Solutions has the capabilities to meet their records digitization requirements.

Please note that ARC Document Solutions has the following qualification to serve agencies with the

ERM and Document Conversion needs as we meet the following requirements:

o Only vendors that have capabilities offered/awarded under SIN 518210DC that meet NARA’s digitization requirements for BOTH temporary and permanent records are able to add this SIN subgroup for SIN 518210DC. By adding this SIN Subgroup, contractors are self-certifying they meet NARA’s digitization requirements/standards for temporary AND permanent records.

o Contractors under SIN 518210DC who wish to be added to the “NARA Compliant Digitization

Services for Federal Records” SIN subgroup are required to review and reference NARA’s

Digitization Regulations for Temporary Records (36 CFR Part 1236 Subpart D) and Permanent

Records (36 CFR Part 1236 Subpart E)

Our services include professional document preparation, indexing/data entry, customizable file naming, OCR, B/W, color, small items, standard, legal, ledger and large format engineering documents sizes including microfiche or microfilm. We scan an array of documents: federal, state, and local governmental records of all types including records that contain PHI, PII and HIPAA regulated records. We can mobilize to provide onsite services or perform onsite to provide secure document conversion services and even “air-gapped” solutions where the document conversions are processed entirely without any internet connections.

Questions for Element 6 - Digital Audio and Video

518210ERM that help agencies meet Element 6. Some example questions to consider are: How do you associate Digital Audio and Video files with a records schedule? How do you apply metadata for categorization and searchability to Digital Audio and Video?

https://www.ecfr.gov/current/title-36/chapter-XII/subchapter-B/part-1236/subpart-D https://www.ecfr.gov/current/title-36/chapter-XII/subchapter-B/part-1236/subpart-E

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Questions for Element 7 - Structured Data

518210ERM that help agencies meet Element 7. Some example questions to consider are: What is your approach to managing structured data? Do you offer solutions additional to what the agency uses, work with their current systems, or both?

Questions for Element 8 - Shared Drives

518210ERM that help agencies meet Element 8. Some example questions to consider are: What capabilities does your solution/services provide for identifying duplicates? What other organizational methods do you employ for managing shared drives?

ARC Document Solutions, LLC hereby certifies that we can meet all standards described in the solicitation and NARA’s Universal Electronic Records Management Requirements attachment for each of the sections of ERM Elements we have proposed, as indicated above.