MAS - HPI Federal LLC - GS03F060CA

HPI Federal LLC GSA MAS SCHEDULE GS-03F-060CA

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List On-line access to contract ordering information, terms and conditions, up-to-date pricing and the option to create an electronic delivery order are available through GSAAdvantage!®, a menu-driven database system.

The INTERNET address GSAAdvantage!® is: GSAAdvantage.

Office, Imaging and Document

GSA Multiple Award Schedule (MAS), GS-03F-060CA

Group Name: Document Management Products, Systems, Services & Solutions Special Item Number:

FSC/PSC Code: W074

333316C (Formerly 51 100) – Copiers – This SIN includes analog, engineering, digital/multifunctional copiers having single-color and/or full-color imaging in both desktop and console configurations. Analog copier has only copying capability. Digital/Multifunctional copiers have capabilities such as copying, printing, faxing, scanning to print/file, and/or facsimile with post finishing solutions connected to individual and network stations with solutions. The Multi-functional digital copier may have integrated functional capabilities or have modular expansion capabilities that permits functional upgrading. Both analog and digital/multifunctional copiers may have image enhancement capabilities (e.g., image magnification, reduction, contrast), paper handling capabilities (e.g., automatic paper selection, multiple paper trays, duplexing, collating), and/or document finishing capabilities (e.g., stapling, folding, punching). Copier speeds vary from under 25 copies per minute to over 100 copies per minute with copying volumes from under 1,000 copies per month to over 450,000 copies per month. Engineering copier also includes both analog and digital copiers (e.g., copiers capable of using transparent and opaque originals to produce plain paper, vellum or polyester film copies and capable of copying A to E size drawings.

Full color, non-laser copiers, and other non-standard copier equipment (e.g., copy boards and easels) are included. It also includes copy control devices and systems for equipment under this SIN that can be used to limit copier access to authorize users and to record copier usage. The devices include mechanical and electrical copy-controls (e.g., key counters, cartridges, interface kits) and copy-control systems (e.g., central data collection units, and related connection devices as an integrated package). This SIN includes directly related attachments, accessories and supplies. (Note:

Interactive Electronic Whiteboards are offered under SIN 20 300, not offered on this contract).

ANCILLARY (Formerly 51 1000) – Supplies – Ancillary Supplies and/or Services Ancillary supplies and/or services are support supplies and/or services which are not within the scope of any other SIN on this schedule. These supplies and/or services are necessary to compliment a contractor's offerings to provide a solution to a customer requirement. This SIN may be used for orders and blanket purchase agreements that involve work or a project that is solely associated with the supplies and/or services purchased under this schedule. This SIN EXCLUDES purchases that are exclusively for supplies and/or services already available under another schedule.

FSC/PSC Code: 3610

811212SA (Formerly 51 57) – Maintenance Service Agreement for Copiers – This SIN includes a maintenance service agreement consisting of preventative and repair (remedial) services.

Preventative consists of those scheduled service calls necessary to maintain the equipment in first-class operating condition (e.g., cleaning, lubricating, adjusting, and replacing parts when needed). Repair (remedial) services consist of those unscheduled service calls necessary for repairs not caused by fire, water, accident, and fluctuations in electrical power or customer abuse. The Maintenance Service Agreement and Repair Service include the cost of labor, transportation, replacement/spare parts, (excluding consumable operating supplies). The greater the distance from the

HPI Federal LLC GSA MAS SCHEDULE GS-03F-060CA maintenance facility to the user the higher the monthly fees. In the event the Government's equipment requires initial repair or overhaul prior to acceptance by the contractor for coverage under a maintenance service agreement, the charges for such repairs, including replacement parts and labor, and for a complete rebuilding or overhauling of Government's equipment are usually not included in the preventative service agreement.

FSC/PSC Code

333316F (Formerly 51 100F) – Flat-Rate Monthly Fee Copying Plan for Copiers – Includes flat-rate monthly-fee plans; the customer identifies the approximate number of copies required per month (i.e., monthly volume level) and the required functional capability of the copier equipment. As necessary to satisfy the customer's requirements, the contractor provides the required copier equipment, accessories, attachments, copy-control devices and systems, all consumable supplies (except copying paper and transparency films), and full maintenance services including repair parts. The customer pays a flat-rate monthly fee for copier, regardless of the number of copies made each month.

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button on fss.gsa.gov

Contract Period: May 1, 2015 through April 30, 2025

Contract Number: GS-03F-060CA 1-800-727-5472

HPI Federal LLC

1299 Pennsylvania Ave NW, Suite 475, Washington, DC 20004 http://www.hp.com/go/gsa/

Pricelist current through MAS Refresh #4 and Modification # 0204 as of December 22, 2020

Products and ordering information in this Authorized Information Technology Schedule Pricelist are also available on the GSA Advantage! System (http://www.gsaadvantage.gov).

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TABLE OF CONTENTS

CUSTOMER INFORMATION

TERMS AND CONDITIONS APPLICABLE TO SPECIAL ITEM NUMBER 333316C

TERMS AND CONDITIONS APPLICABLE TO SPECIAL ITEM NUMBER ANCILLARY

TERMS AND CONDITIONS APPLICABLE TO SPECIAL ITEM NUMBER 811212SA

TERMS AND CONDITIONS APPLICABLE TO SPECIAL ITEM NUMBER 333316F

TERMS AND CONDITIONS APPLICABLE TO SPECIAL ITEM NUMBER 541611MPS AND 5416110…….14

TERMS AND CONDITIONS APPLICABLE TO SPECIAL ITEM NUMBER 532420LTOP Lease to Ownership Plans (LTOP) Copier and 532420LC Operating Lease Plan for Copiers

APPENDIX A – CTPF01-GSA HP CUSTOMER TERMS – PORTFOLIO-GSA

APPENDIX B- CTDS01- SUPPLEMENTAL DATA SHEET

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CUSTOMER INFORMATION

1. HP is offering following Special Item No.

• 333316C (Formerly 51 100) Copiers/MFP Devices

• ANCILLARY (Formerly 51 1000) Supplies

• 532420LTOP (Formerly 51 58)

• 532420LC (Formerly 51 58a)

• 811212SA (Formerly 51 57) Maintenance and Service for Copiers/MFP

• 333316F (Formerly 51 100F) Flat Rate Billing for Copiers

• 541611MPS (Formerly 51 500)

• 5416110 (Formerly 51 501)

Refer to separate price tables for products and pricing, or where incorporated into these terms and conditions.

2. MAXIMUM ORDER (All dollar amounts are exclusive of any discount for prompt payment.)

a. The Maximum Order for the following Special Item Numbers (SIN)

333316C (Formerly 51 100) is $350,000 ANCILLARY (Formerly 51 1000) is $250,000 532420LTOP (Formerly 51 58) is $350,000 532420LC (Formerly 51 58a) is $350,000 811212SA (Formerly 51 57) is $350,000 333316F (Formerly 51 100F) is $350,000 541611MPS (Formerly 51 500) is $350,000 5416110 (Formerly 51 501) is $350,000

3. Minimum order: There is no minimum order for this contract.

4. GEOGRAPHIC SCOPE OF CONTRACT:

Domestic delivery is delivery within the 48 contiguous states, Alaska (within 25 miles of Anchorage), Hawaii (Island of Oahu only), Washington, DC.

Overseas delivery is delivery to points outside of the 48 contiguous states, Washington, DC, Alaska, and Hawaii

The Geographic Scope of Contract will be domestic delivery only.

5. Points of production- See www.sam.gov

6. DISCOUNTS: Prices shown are NET Prices; Basic Discounts have been deducted.

Other Special Discounts (i.e. Government Education Discounts, etc.) Offered on a case by case basis

7. Quantity discounts – Not applicable

8. Prompt payment terms: Discounts for prompt payment are not offered.

a. Contractor accepts Government credit card for payments equal to or less than the micro-purchase for oral or written orders under this contract.

b. Contractor accepts Government credit card for payment above the micro-purchase threshold, exclusive of lease http://www.sam.gov/

HPI Federal LLC GSA MAS SCHEDULE GS-03F-060CA Page-5 payments.

9. HP does offer items of foreign country of origin. This information is available on GSA Advantage!®

10. DELIVERY

Delivery 1- 90 days.

The above delivery time notwithstanding, from time to time, HP may have items in short supply and, as a result, HP reserves the right to allocate such items to all customers. In such instances, the delivery time may exceed 90 days.

10a. Expedited Delivery: Items available for expedited delivery are noted in this price list.

10b. Overnight and 2-day delivery: The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery

10c. URGENT REQUIREMENTS: When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

11. FOB: Destination

12. CONTRACTOR’S ORDERING ADDRESS

HPI Federal LLC

GSA Schedule Administration 1299 Pennsylvania Ave NW, Suite 475, Washington, DC 20004

The following telephone number(s) can be used by ordering activities to obtain technical and/or ordering assistance:

1-800-727-5472– Federal Sales Desk 1-888-447-0169 - Priority Phone Support (Existing MPS customer) Fax: 800-825-2329

Email Address for Orders: fedllcorderprocessing@hp.com

MPS Portal Interface (for Existing MPS customer use) https://h20016.www2.hp.com/sup/portal/login/login.do

13. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3

Information may also be obtained on Contractor's web page http://www.hp.com/go/gsa/

14. Payment Addresses:

HPI Federal LLC P.O. Box 419517 Boston, MA 02241-9517

15. Warranty provision- standard commercial warranty mailto:fedllcorderprocessing@hp.com https://h20016.www2.hp.com/sup/portal/login/login.do

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16. STATEMENT CONCERNING AVAILABILITY OF EXPORT PACKING: Export packaging is not available under this contract.

17. Terms and conditions of Government purchase card acceptance. See #8 above.

18. Terms and conditions of rental, maintenance, and repair (if applicable). Rental terms are not offered.

19. Terms and conditions of installation (if applicable) – Not applicable.

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list Prices if applicable. Repair/spare parts are not available for purchase under the contract

21. List of participating dealers (if applicable). HP has no dealers under this contract.

22. Special attributes such as environmental attributes (e.g. recycled content, energy efficiency, and/or reduced pollutants.)

a. Information on HP products which meet FAR 52.225-15 Energy Efficiency in Energy-Consuming Products (DEC 2007) and FAR 52.223-16 IEEE 1680 Standard for the Environmental Assessment of Personal Computer Products (DEC 2007) may be viewed at www.epeat.net. This information is not captured in our GSA Schedule price list.

b. Section 508 compliance information on the supplies and services in this contract are available at the following website address (URL): www.hp.com/accessibility. The EIT standard can be found at: www.Section508.gov/.

c. Regarding the CSS-FSS-411 Material Safety Data Sheet’s (MSDS) clause, these are not included with our GSA Schedule price list. Additional information regarding the data sheets can be located at the following url:

http://www8.hp.com/us/en/hp-information/environment/msds-specs.html?jumpid=re_r138_eco_msds

d. HP complies with C-FSS-411 Fire or Casualty Hazards/Safety Requirements, where applicable. Each product is subject to different types of certifications. HP can provide this information upon request. Please contact Dawn Korman at 202-831- 5805 or dawn.korman@hp.com with any questions or concerns.

25. Data Universal Number System (DUNS) number: 07-987-1826

Contractor's Taxpayer Identification Number (TIN): 47-333-0412 CAGE Code: 7ESQ7

26. HP is registered in the central contract registration database on the Sam.gov website

27. PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY SCHEDULES. This excludes State, Local or Educational entities utilizing the GSA Cooperative Purchasing under this contract.

Prime Contractors (on cost reimbursement contracts) placing orders under Federal Supply Schedules, on behalf of an ordering activity, shall follow the terms of the applicable schedule and authorization and include with each order:

a. A copy of the authorization from the ordering activity with whom the contractor has the prime contract (unless a copy was previously furnished to the Federal Supply Schedule contractor); and

b. The following statement:

This order is placed under written authorization from dated . In the event of any inconsistency between the terms and conditions of this order and those of your Federal Supply Schedule contract, the latter will govern.

http://www.epeat.net/ http://www.hp.com/accessibility http://www.section508.gov/ http://www8.hp.com/us/en/hp-information/environment/msds-specs.html?jumpid=re_r138_eco_msds mailto:dawn.korman@hp.com http://www.sam.gov/

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TERMS AND CONDITIONS APPLICABLE TO PURCHASE OF GENERAL PURPOSE

COMMERCIAL INFORMATION TECHNOLOGY NEW EQUIPMENT & SUPPLIES

(SPECIAL ITEM NUMBER 333316C (Formerly 51 100) & ANCILLARY (Formerly 51 1000))

1. MATERIAL AND WORKMANSHIP

The Contractor warrants that the items delivered hereunder will perform in accordance with the Contractor’s written specifications.

2. ORDER

Written orders, EDI orders (GSA Advantage! and FACNET), credit card orders, and orders placed under blanket purchase agreements (BPA) agreements shall be the basis for purchase in accordance with the provisions of this contract. If time of delivery extends beyond the expiration date of the contract, the Contractor will be obligated to meet the delivery and installation date specified in the original order.

For credit card orders and BPAs, telephone orders are permissible for purchase only.

3. TRANSPORTATION OF EQUIPMENT

FOB DESTINATION. Prices cover equipment delivery to destination, for any location within the geographic scope of this contract.

4. INSTALLATION AND TECHNICAL SERVICES

a. INSTALLATION. When the equipment provided under this contract is not normally self-installable, the Contractor's technical personnel shall be available to the ordering activity, at the ordering activity's location, to install the equipment and to train ordering activity personnel in the use and maintenance of the equipment. The charges, if any, for such services are listed in the price schedule or will be separately quoted on an open market basis.

b. INSTALLATION, DEINSTALLATION, REINSTALLATION. The Davis-Bacon Act (40 U.S.C.

276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clause that no laborer or mechanic employed directly upon the site of the work shall received less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis- Bacon Act do not apply if the construction work is incidental to the furnishing of supplies, equipment, or services.

For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-Bacon Act applies.

The requisitioning activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis-Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under SIN 333316C.

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Site Preparation:

This section is applicable only when the Government purchases a warranty which includes installation or when the Government purchases installation with their products.

i. Environmental specifications will be furnished in writing by HP as a part of the equipment package and/or upon request.

ii. The Government shall prepare the site at its own expense and in accordance with the specifications furnished by HP.

c. OPERATING AND MAINTENANCE MANUALS. The Contractor shall furnish the ordering activity with one (1) copy of all operating and maintenance manuals which are normally provided with the equipment being purchased.

5. INSPECTION/ACCEPTANCE

The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The ordering activity reserves the right to inspect or test any equipment that has been tendered for acceptance. The ordering activity may require repair or replacement of nonconforming equipment at no increase in contract price.

The ordering activity must exercise its post acceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and (2) before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

6. WARRANTY

a. Unless specified otherwise in this contract, the Contractor’s standard commercial warranty as stated in the contract’s commercial pricelist will apply to this contract.

b. The Contractor warrants that the items delivered hereunder will perform in accordance with the Contractor’s written specifications.

c. Limitation of Liability. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

d. If inspection and repair of defective equipment under this warranty will be performed at the Contractor's plant, the address will be provided in documentation with equipment or by the support sales representative.

Service/Warranty: Support phone number: 800-633-6300.

Cost-effectively upgrade or extend your standard warranty with easy-to-buy, easy-to-use support packages. They reduce downtime risks with support levels from basic to mission-critical. And they cover all the IT products your business relies on: servers, storage, networking, desktops, mobile computing, printing and imaging, and software.

Warranty uplifts, upgrades and extensions (Supplemental Warranty Care Pack Services) are available for most hardware and software product categories. Supplemental Care Pack Services may be purchased at time of product purchase or any time during the warranty period. Additional warranty cannot be sold standalone. If additional warranty is desired after initial product purchase, please contact HP for day one maintenance contractual support options.

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7. PURCHASE PRICE FOR ORDERED EQUIPMENT

The purchase price that the ordering activity will be charged will be the ordering activity purchase price in effect at the time of order placement, or the ordering activity purchase price in effect at time of shipment, whichever is less.

8. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City or otherwise) covering work of this character, and shall include all costs, if any, of such compliance in the prices quoted in this offer.

9. TRADE-IN OF INFORMATION TECHNOLOGY EQUIPMENT

When an ordering activity determines that Information Technology equipment will be replaced, the ordering activity shall follow the contracting policies and procedures in the Federal Acquisition Regulation (FAR), the policies and procedures regarding disposition of information technology excess personal property in the Federal Property Management Regulations (FPMR) (41 CFR 101-43.6), and the policies and procedures on exchange/sale contained in the FPMR (41 CFR part 101-46).

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TERMS AND CONDITIONS APPLICABLE TO MAINTENANCE SERVICE AGREEMENT FOR

COPIERS.

FULL SERVICE MAINTENANCE (SPECIAL ITEM NUMBER 811212SA (Formerly 51 57))

SIN 811212SA Full-Service Maintenance with Supplies includes:

o Hardware Support/Break Fix services: Next-business day Onsite Response Time, standard business hours (9x5) o Maintenance Kits Replacement – includes transfer kits, fuser kits and maintenance kits o Supplies – ink, toner, print heads, image drum kits, cleaners, staples (except paper and transparency films)

SIN 811212SA Full-Service Maintenance Only (without supplies) includes:

o Hardware Support/Break Fix services: Next-business day Onsite Response Time, standard business hours (9x5)

Hardware Support/Break Fix Services.

At its discretion, HP will provide Hardware Support using a combination of remote Hardware Support and On-Site or Replacement Service. Specific applicable Service levels may be specified under the award.

Remote Hardware Support is provided through HP Priority Phone Support or Remote Management. Customer may be required to run self-test programs.

HP will provide On-Site services during the Coverage window specified below, only if the fault cannot be corrected remotely. HP will, at its sole discretion, repair or replace such Device. HP may install available engineering improvements and firmware updates to ensure proper operation of the Device, maintain compatibility with the HP-supplied Device replacement parts or maintain supportability by HP. HP will provide HP-supported parts and materials. Replacement parts and products are new or equivalent to new in performance. Replaced parts and products become the property of HP.

Next Business Day On-Site Response 9x5 will be provided if Customer’s call for Service is placed any Business day before 1:00 p.m. US local time. An HP representative will arrive On-Site to begin hardware repair the next Business day after the service request has been logged. Calls placed after 4:00 p.m. will be logged on the next Business Day. Coverage window is Monday through Friday from 8:00 a.m. to 5:00 p.m. US local time, excluding Business holidays.

HP Priority Phone Support. HP provides remote technical support through a toll-free number for the Devices and Software, and for Supplies ordering. HP Priority Phone Support is available during 8:00 a.m. to 5:00 p.m. US local time, Monday through Friday, excluding Business holidays.

Remote Management. HP may manage the Devices (including configuration, hardware support, and non-reporting Device remediation) through Remote Device Access (RDA). RDA is a set of HP Tools that allows HP to securely access the HP Management Server and Devices. HP will seek approval from the Ordering Agency’s designate representative that is identified with the authority to allow and support HP with network access to the HP Management Server and the Devices.

Training. Training is provided at the time a new device is installed, where applicable.

Travel Zones. All Onsite Response Times apply only to Sites located within 100 miles of a primary HP support responsible office.

Travel to Sites located within 200 miles of a primary HP support responsible office is provided at no additional charge. If the Site is located more than 200 miles from the primary HP support responsible office, an additional charge may be applicable. Travel zones and charges may vary in some geographic locations.

Onsite Response Times to Sites located more than 100 miles from a primary HP support responsible office will have the following modified response times for extended travel: (i) for Sites located within 200 miles, 4 hour response time will take 8 hours and next day response will take one additional business day; (ii) for Sites located between 200 to 300 miles, next day response will take two

HPI Federal LLC GSA MAS SCHEDULE GS-03F-060CA Page-11 extra business days and 4 hour response time will be established at the time of the order and subject to resource availability; and

(iii) for Sites located more than 300 miles 4 hour and next day response will be established at the time of the order and subject to resource availability.

For Customer-provided devices: Prior to a Customer-provided Device start date, Customer will provide the Device model name, serial number, physical location information, asset number if applicable, IP address, host name, and current usage page counts. In addition, Customer will provide written confirmation that all such Devices are operable and in good working condition. If a Device is deemed ineligible for service and repairs are required to bring the device to a good operating condition for fleet eligibility, HP may provide parts and repairs at HP’s current standard parts and service rates and under a separate work order.

Repeated Failure Replacement For Customer-provided Devices: All Customer-provided Devices are subject to inspection and evaluation by HP. In the event that a Customer-provided Device is experiencing a rate of failure equal to or greater than six (6) Hardware Support Service calls within sixty (60) consecutive calendar days for the same hardware product defect, then Customer shall be responsible for the replacement of any such Device within thirty (30) calendar days of notice from HP if HP is to continue providing service for any such Device under the terms of this Agreement. If the Customer does not elect to replace the Customer-provided Device, HP may elect to declare the Device ineligible for service.

End of Service Life: When the manufacturer no longer supports a Customer-provided Device and repair parts are no longer available, HP reserves the right to discontinue providing Technical Support service, and will adjust the Fees accordingly. If the Device requires Technical Support service or if Consumables are no longer available, HP will work with the Customer to replace the Device via a work order modification to adjust the device schedule and pricing as needed.

Maintenance Kit Replacement Service.

An HP authorized technician will replace maintenance kits (transfer kits, fuser kits, collection units, waste toner bottles) within 2 business days for orders received prior to 3:00 p.m., Customer US local time. HP may use re-manufactured parts that are equivalent to new in performance. The service is completed when the HP authorized technician replaces the Maintenance Kit and successfully prints a test page.

Supplies Management Services.

This Agreement includes the provision of Consumables (Printing Supplies) for the Devices.

Consumables. All Consumables provided under the Agreement are the property of HP unless otherwise specified. Consumables may be used only in Devices for which the consumable was ordered and included in the Agreement. Devices may only be supplied with Consumables provided and fulfilled by HP under its performance of the full maintenance SIN 811212SA. Upon receipt of Consumables, Customer shall be responsible for their safekeeping.

Consumable Ordering. Consumables ordering will be via Automated Supplies Management (ASM) if it has been enabled. If ASM has not been enabled or if the Device is non-reporting, Customer or an authorized designee shall order Consumables via the HP Web Portal Interface. In the event the HP Web Portal Interface is not functioning or available, Customer may order via Priority Phone Support.

Printing Supplies Delivery. HP will use commercially reasonable efforts to deliver Printing Supplies (print cartridges, print heads, drum kits, and staples cartridges) to the Customer Site’s designated central receiving location/dock with a reference to the Device for which it is ordered, clearly visible on packaging:

-Next business day, for orders received before 3:00 p.m., Customer US local time, Monday through Friday, excluding Business holidays. Delivery to Sites in Alaska and Hawaii will require up to ten (10) business days.

Customer is responsible for notifying HP of shipments not received within fifteen (15) business days of shipment confirmation.

Unless otherwise specified, Customer is responsible for Printing Supplies installation into the Device.

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Web Portal Interface. The Web Portal Interface (HP Service Portal or Fleet Management Interface) is a secured website accessible by Customer with a login and password provided by HP. Customer can access the Web Portal Interface to: (i) view account information, including a listing of Devices, Device location addresses, and Consumable information; (ii) view page count tracking and utilization information (Remote Monitoring is required); (iii) request/order Printing Supplies and Maintenance Kit shipment or replacement and view shipping status of such orders; (iv) request technical support service (limited to next-day response times); and (v) export contract information, Device data, or usage data in Excel format. The Customer access information is considered confidential and Customer agrees to limit access only to those Customer employees who need to access the Portal Interface.

Remote Monitoring When Remote Monitoring (RM) is approved for use by HP and the Ordering Agency’s designate, the HP Tool, consists of software and hardware components. The purpose of RM is to collect detailed print usage and consumables level information from the device.

This information will be used in the ongoing analysis, invoicing, and Automated Supplies Management Service.

Customer Responsibilities. Customer shall: (1) provide HP with the following information: host name, fully qualified domain name, IP address, DNS entries, subnet mask, default gateway, proxy name and port number, port 443 access and no SNMP traffic blocks for the Gets; (2) upon request, assist HP in accessing the RM solution and troubleshooting any network connectivity issues, (3) accept all HP authorized RM updates, (4) not run any scripts against RM, (5) make RM available to HP on a 24x7 basis, and (6) immediately report any network or location changes to HP.

In the event HP is unable to obtain usage data, that usage data will not be made available in usage reports. No data and information relating to identified or identifiable individuals will be collected through the use of RM. Statistical and technical data and information collected through the use of RM will be used and stored solely as necessary for the purpose of the provision of this monitoring and reporting service to Customer.

For manual reporting Devices, Ordering Agency shall provide to HP a usage report for the previous month’s usage on the 5th of the following the month.

Monthly Payments.

Includes a monthly base payment plus overages, if applicable.

Overages Options include:

i. Pages exceeding the monthly page volume limit per device stated in the price list will be invoiced on a per copy basis as indicated in the 811212SA Price List.

ii. Ordering Agency may request a new quote that is inclusive of the expected increase in page volumes.

iii. HP reserves the right to complete a usage calibration on an annual basis. Usage can be determined by actual device page count or from print cartridge orders.

Page format reference for Click Charges. The Click count will be provided to HP by Remote Monitoring (RM). A4 and Letter size prints will be charged at the rate of 1 (one) click per impression. Legal size prints will be charged at the rate of 1.3 (one point three) clicks per impression. A3 size prints will be charged at the rate of 2 (two) clicks per impression. A duplex page will be charged as 2 impressions.

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TERMS AND CONDITIONS APPLICABLE TO FLAT RATE MONTHLY FEE

COPYING PLAN FOR MULTIFUNCTIONAL DEVICES

(SPECIAL ITEM NUMBER 333316F (Formerly 51 100F))

Under the GSA flat-rate monthly fee plan, the Ordering Activity is charged a flat-rate monthly fee for service. The Ordering Activity identifies the approximate number of pages required per month and the applicable device related to that range is purchased or leased.

The Flat-Rate Monthly fee includes the following:

o Hardware Support/Break Fix services: Next-day Onsite Response Time, standard business hours (9x5) o Supplies – ink, toner, print heads, image drum kits, cleaners, staples (except paper and transparency films)

Monthly Payments Prior to the placement of an order under this SIN, the Ordering Activity and the contractor must agree on the device and monthly usage volume and the associated monthly flat rate.

Overages

i. Annual target volume (Monthly target volume times number of months the device is in service). Pages exceeding the annual target volume per device will be invoiced on an average cost per page.

ii. Ordering Activity may request a new flat rate services fee for that device based on the expected increase in page volumes.

iii. HP reserves the right to complete a usage calibration on an annual basis. Usage can be determined by actual device page count or from print cartridge orders.

See Special Item Number 811212SA Maintenance Service Agreement for scope and terms and conditions applicable to the services under this SIN 333316F, Flat Rate Monthly Fee.

HP’s Flat Rate Plans are available for new HP devices purchased under SIN 333316C.

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HP’s Managed Print Services (MPS) methodology for the Federal Government leverages the integration of its standard offerings found under its GSA Schedule as well as enabling a customized and scalable approach under which its managed service offerings can include various hardware, HP branded, OEM, all associated services, supplies and software to deliver a comprehensive solution.

As each government agency’s environment is unique HP’s comprehensive approach to MPS is delivered through flexible, modular service offerings that are organized into three stages: Design, Transition and Manage.

Design

Getting the right design begins with a detailed understanding of the customer’s environment. HP will assess the agency’s print environment by using either an automated or manual method to gather all print, scan, copy and fax device information in the current state environment. In some instances, a combination of both methods may be utilized.

Manual collection will be scoped based on number of locations and devices to be captured by a Discovery Engineer.

Automated collection is performed using data collection tools such as FMAudit, Web JetAdmin, DCA or similar management software and data collection tools. These tools enable the monitoring and collection of device data, including consumables, usage, and device health information from networked devices. No data or information relating to identified or identifiable individuals is collected. In the event HP is unable to obtain device specific usage data, that usage data will not be made available in MPS Portal Interface usage reports. The output information will be used for fleet design and to provide for the on-going analysis of the Fleet, the provision of MPS, invoicing, web viewing, reporting services to the agency and Automated Supplies Management (ASM) as applicable for the devices.

Because different organizations have different needs, HP employs a flexible solution approach that balances goals of cost reduction, productivity and end-user satisfaction. HP offers a range of assessment services that are described under SIN 51-501 Needs Assessment and Analysis Services.

When designing the optimal imaging and printing infrastructure for an organization, it is imperative to consider components such as security, device utilization, functionality, user profiles, environmental sustainability, workflow and total cost of ownership.

Security – Printers can be a liability if not protected. Information security, risk mitigation and compliance are key issues for organizations subject to an increasingly stringent regulatory environment. An effective solution must address each of these factors.

Utilization - should be a primary driver informing the effective design of a new imaging and printing infrastructure. Achieving the right combination of technology (hardware and software) and services at the right time and place with the right amount of capacity and efficiencies is an outcome that most organizations desire.

User profiles - Critical considerations when designing the best infrastructure for an organization’s needs are defining end-user requirements, building the right service levels and avoiding one-size-fits-all approaches.

Environmental sustainability - An effective output design should save energy and paper and lessen an organization’s environmental impact. The ability to easily digitize documents and automate paper-based workflows helps reduce paper use. Smart infrastructure management enables further carbon footprint reduction by customizing device-level energy and paper settings and encouraging responsible end-of-use recycling.

Workflow - Improving workflow is one of the most effective ways to reduce waste and cost, and it can also increase productivity, reduce compliance risks and accelerate revenue.

TERMS AND CONDITIONS APPLICABLE TO MANAGED PRINT SERVICES

FOR SPECIAL ITEM NUMBER 541611MPS (Formerly 51 500) and NEEDS AND

FLEET ASSESSMENTS UNDER SIN 5416110 (Formerly 51 501)

(SPECIAL ITEM NUMBER 541611MPS & 5416110)

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Total Cost of Ownership - Realizing the full potential and value of your infrastructure investments requires understanding of the true costs of imaging and printing – both soft and hard costs - including utilization. Focusing on cost-per-page and other traditional metrics is simply not enough. Detailed assessments can be performed under SIN 5416110.

Transition

In the Transition phase, installation of hardware, services and value-add solutions from HP and HP partners is performed. HP’s Transition Manager will provide quality service and a seamless implementation while transitioning to the managed environment. A documented implementation plan to promote delivery consistency and document specifics for the organization’s deployment is prepared. Implementation is based on specific requirements jointly developed by HP and the contracting agency.

HP may also take responsibility for the agency’s existing fleet in a “managed as is” arrangement. To ensure a smooth transition, HP collaborates with agency designees to communicate and train staff so that they are ready, willing, and able to use the new environment and improve their productivity from the start.

Manage

Once an MPS contract is in place, HP offers ongoing operational and governance services to provide compliance to the contracted SLA and best-in-class end-user satisfaction. Account Delivery Management Services (ADM) will be deployed to oversee the ongoing operations and help ensure that the organization’s expectations (both financial and user experience) are met in accordance with their Print Policy and SLAs. ADM services provide active monitoring of the client’s environment, a single point of contact and accountability, visibility into usage trends, capacity utilization, and expenditures for ongoing planning and management. ADM services identify opportunities for continuous innovation and improvement using data, analytics and expertise and bring recommendations to the organization’s management as part of the periodic business reviews. Finally, a range of supplies management services to reduce supplies inventory costs are available as well under other SIN categories in support of this contract.

HP offers a range of services designed to facilitate the professional integration of HP or partner hardware and software assets into an Agency's environment.

Services include:

• Coordinated ordering and delivery

• Unpacking, removal of packaging material at a central onsite location, assembly of hardware components, and installation of key software

• Network configuration and installation

• Hardware and software testing

• Basic capabilities orientation for users during installation

Custom-designed deliverables can be built into the HP Managed Print Services (MPS) agreement based on unique requirements as outlined in a Statement of Work (SOW) with the Federal Government Agency.

For example, adding HP Print Security Services to a MPS contract provides additional layers of security protection. Credentialed security advisors can help co-develop and deploy a custom plan to increase an Agency’s print security position by addressing people, processes, and compliance requirements.

Multivendor Services (Third Party Support of qualified non-HP equipment)

HP recognizes an Agency’s imaging and printing environment may include hardware from various non-HP manufacturers. HP Multivendor Services includes a range of options and capabilities designed to provide support for agency-owned non-HP printers, multifunction printers (MFPs), copiers, and other devices.

HP Multivendor Services are determined based on a Statement of Work (SOW) with the Federal Government Agency and may include the following:

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• Full-service hardware lifecycle support including the following:

o Diagnosis o Parts dispatch o Engineer allocation o Event management

• Professional onsite response and repair

• Service event reporting and review, to verify that HP is meeting or exceeding the agreed-upon service levels and customer expectations

• Standard response service levels include the following:

o Next-business-day onsite response, 8:00 am to 5:00 pm customer local time business days, Monday through Friday o Same-day onsite, 4-hour response, 8:00 am to 5:00 pm customer local time business days, Monday through Friday

• Other Service Level Agreements (SLAs) as mutually agreed upon:

o Automated supplies management, wherever possible o Fleet/device management o Install, move, add, change and disposal services

HP supports multiple manufacturers. All devices included in the service under the Statement of Work must be deemed eligible for the service. Eligibility is based on device manufacturer, model, location, age and condition of the device. HP reserves the right to identify and work with existing or new service partners to provide the delivery of support and services for non-HP branded devices equivalent to the HP’s and the Agency’s agreed to standard.

Needs Assessment and Analysis Services

HP offers a range of assessment services that can help agencies make better decisions around topics such as investment levels, infrastructure requirements, device utilization, resource allocation, mobility, security and risk management, and workflow enhancements.

Our comprehensive assessment services provide a structured and fact-based approach to defining and analyzing your environment.

HP Assessment Services include:

• HP Industry Benchmark Assessment

• HP Managed Environment Assessment

• HP Eco Printing Assessment

• HP Workflow Discovery

• HP Discovery and Design

HP will utilize currently awarded GSA Special Item Numbers (SIN) including but not limited to; 333316C, 532420LTOP 532420LC, 811212SA and 333316F. Pricing will be based on the number of devices and estimated page volumes. For purchase of new devices, the GSA 333316C will be utilized. Devices can also be leased under 532420LTOP or 532420LC. Maintenance service on new or eligible installed devices can be added using SIN 811212SA, full-service maintenance or 333316F, Flat Rate pricing.

Automated data collection is preferred for managed print services engagements and the cost is included in the monthly service agreed to in the Agency Statement of Work. Manual collection at specified locations is available if mutually agreed to in the Agency statement of work and will be calculated based on the number and device types and labor estimated to perform manual data collection.

In addition to using pricing associated with services described under specific SINs, HP at times will also consider the cost associated with personnel. Fees may be incorporated into monthly services fees associated to each device and location or a fee may

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Provided below are a list of hourly service categories which may be included as part of a MPS Statement of Work. These service categories are not available standalone.

Service Categories

Account Delivery Manager (Specialist) -- $115.65 Account Delivery Manager (Expert) -- $122.85 Account Delivery Manager (Master) -- $160.80

An assigned, single point of contact(s) as the Agency’s accountable partner for services during the duration of the Managed Print Services agreement. The person is assigned based on the agency’s business need, complexity, size and geographic scope of the engagement and the level of ADM services that is required by the Agency.

The ADM leads or participates in executing the following deliverables:

• Account transition and set-up—works closely with the Transition Manager

• Account planning

• Strategic reviews

• Fleet management

• Contract management

The education and experience levels of Account Delivery Managers (ADM) include first level University Degree or equivalent combination of education and experience.

Specialist: 1-3 years relevant industry experience, ITIL/ITSM knowledge, applies developed subject matter knowledge to solve common and complex business issues with established guidelines.

Expert: 3-8 years relevant business experience, advanced ITIL/ITSM knowledge, applies advanced subject matter knowledge to solve common and is regarded as a subject matter expert.

Master: 8-12 years relevant business experience, unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques.

Transition Manager (Onsite) -- $142.04 Transition Manager (Remote) -- $ 66.10 Transition Manager coordinates and manages the implementation of the Agency’s new optimized fleet and works in conjunction with the Account Delivery Manager. The Transition Manager works with the Agency on a consultative basis to plan for the detailed implementation of the new hardware, software, and services. HP’s team of professionals then coordinates and oversees the implementation activities, ensuring that HP meets or exceeds the Agency’s expectations every step of the way. Depending upon the size and complexity of the deployment, HP will provide either remote or onsite transition management services.

Onsite Administrator (Level 1) --$35.94

The Onsite Administrator (OSA) is responsible for feeding and care of the MPS device fleet, including:

• Replace device consumables

• Clear paper jams

• Assist end-users with an overview of the fleet device functionality

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• Coordinate technical support service calls

• Report any occurrences of customer dissatisfaction to the ADM

• Assist in the collection of usage pages for devices when required.

Onsite Administrator (Level 2) -- $38.98 In addition to the above tasks, the OSA Level 2 may also perform a variety of additional value-added services beyond the basic feeding and care of the MPS device fleet. Some of the additional services an OSA Level 2 may perform, when directed by the HP ADM include:

• Initial troubleshooting for device issues

• Perform device replacements

• Perform maintenance on fleet devices

• Manage the device fleet using HP Web Jetadmin

• Updating site maps provided after the Discovery and Design Assessment service, if applicable

• Initiating device related trouble tickets into the customer-supplied ticketing system

• Device usage tracking

• Manage on-site spare devices inventory

• Perform copy orders and distribution services (if copy center service is included)

• Coordinate with third party suppliers to obtain status of the supplier’s equipment and/or services

Onsite Administrator fees may be subject to metro-area uplifts.

Technical Consultant - $107.61 The Technical Consultant (TC) assists the Account Manager, Transition Manager and the Agency on a consultative basis for project and technology planning. The TC may lead a project team to define the scope of discovery effort, plan logistics and define the future-state imaging and printing policy and design criteria. The TC provides technical leadership in evaluating an Agency’s printing environment needs and in defining and implementing the approved technical solution. In addition, the TC acts as an escalation manager for escalated technical issues and trends. The TC typically has experience in IT services, including enterprise output management, networking, and general imaging and printing technologies.