MAS - Telesolv Consulting Inc. - GS03F050CA

General Services Administration Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA-Advantage!, a menu-driven database system.

The Internet address for GSA-Advantage! is: http://www.gsaadvantage.gov

Multiple Award Schedule (MAS)

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Contract Period: April 15, 2019 – April 14, 2024

TeleSolv Consulting

1325 18th Street NW, Suite 204 Washington DC 20036

Telephone: (202) 844.6402 Fax: (202) 521.3552 corporate@telesolvconsulting.com www.telesolvconsulting.com

Business Size/Status: Small

Price list current as of Modification # PS-A812 effective April 11, 2020

Multiple Award Schedule (MAS) Price List

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TABLE OF CONTENTS

1. TeleSolv Consulting Overview

2. Contract Overview

3. Contract Administrator

4. Marketing Point of Contact

5. Special Item Number (SIN) Description

6. General Contract Information

7. Labor Category DescriptIons

8. Labor Rates

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1. TELESOLV CONSULTING OVERVIEW

TeleSolv Consulting (TeleSolv) is a professional services firm with deep records and information management (RIM) capabilities. Since January 2000 we have delivered RIM services to, and maintained successful partnerships, with clients in public and private sectors. Clients select TeleSolv for the practical and innovative solutions we provide. To date, we have provided support for mission critical RIM support for a variety of professional, technical, and administrative requirements. Our enduring commitment to client satisfaction is evident in our record of successes and exceptional past performance ratings.

2. CONTRACT OVERVIEW

General Services Administration (GSA) makes this contract is available for use by all Federal government agencies to obtain Office, Imaging and Document Solution services, for worldwide use, in a streamlined and simplified manner. Executive agencies, other Federal agencies, mixed-ownership Government corporations, and the District of Columbia; government contractors authorized in writing by a Federal agency pursuant to 48 CFR 51.1; and other activities and organizations authorized by statute or regulation to use GSA as a source of supply may use this contract. Additionally, contractors are encouraged to accept orders received from activities within the Executive Branch of the Federal Government.

3. CONTRACT ADMINISTRATOR

The Contract Administrator assigned to this contract is:

David Vincent, President Phone: (202) 844.6402 Fax: (202) 521.3552 Email: david@telesolvconsulting.com

4. MARKETING POINT OF CONTACT

The Marketing Point of Contact assigned to this contract is:

Marketing Department Phone: (202) 844.6404 Fax: (202) 521.3552 Email: sales@telesolvconsulting.com

5. SPECIAL ITEM NUMBER (SIN) DESCRIPTION

493110RM Records Management Services

Record management services provide a comprehensive capability to solve the complex challenges posed by the movement, manipulation, archiving, security, and management of records. The contractor provides professional management and administrative support personnel having the necessary skills to perform effective record management services for both classified and/or unclassified records. The services are provided using either Government or contractor equipment and facilities or a combination of both. The contractor provides those services necessary to meet the following record management objectives using Government equipment and facilities. The Record management objectives are to maintain the existing file room in a manner that permits the easy location, retrieval, and storage of files. File Organization and Maintenance Services - Generally on-site services i.e., organization of files not for storage, tracking of files, information and documents indexing, scanning, labeling, bar-coding and filing.

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518210ERM Electronic Records Management Solutions

Electronic Records Management services include digital storage, file/media conversion services, and the identification, collection, and production of electronically stored information.

Electronic Records Management Solutions:

Element 1 - Desktop Applications Element 2 - Electronic Messages Element 3 - Social Media Element 4 - Cloud Services Element 5 - Websites Element 6 - Digital Media (Photo) Element 7 - Digital Media (Audio) Element 8 - Digital Media (Video) Element 9 - Databases Element 10 - Shared Drives Element 11 - Engineering Drawings

Order-Level Materials (OLM)

OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level.

6. GENERAL CONTRACT INFORMATION

1a. Table of Awarded Special Item Numbers (SINs).

SINs SIN Title 493110RM Physical Records Management Services

518210ERM Electronic Records Management Solutions OLM Order-Level Materials (OLM’s)

1b. Lowest Priced Model Number and Lowest Price: Please refer to our rates on Page 8

1c. Labor Category Descriptions: Please refer to our Labor Category descriptions on Page 4

2. Maximum order: $1,000,000.00

3. Minimum order: $100.00

4. Geographic coverage: Continental United States

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5. Point(s) of production: TeleSolv Consulting

1325 18th Street NW, Suite 204

Attn: David Vincent

Washington DC 20036

GSAContracts@telesolvconsulting.com

6. Discount from list prices or statement of net price.

7. Quantity discounts: Contact the Contract Administrator for more information.

8. Prompt payment terms: Net 30

10. Foreign items: None

11a Time of delivery: To Be Negotiated with Ordering Agency

11b. Expedited Delivery: To Be Negotiated with Ordering Agency

11c. Overnight and 2-Day Delivery: To Be Negotiated with Ordering Agency

11d. Urgent Requirements: To Be Negotiated with Ordering Agency

12. F.O.B. point(s): Destination

13a. Ordering address(es): TeleSolv Consulting

1325 18th Street NW, Suite 204

Attn: David Vincent

Washington DC 20036

GSAContracts@telesolvconsulting.com

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPAs) are found in Federal Acquisition Regulation (FAR) 8.405-3.

14. Payment address(es): TeleSolv Consulting

1325 18th Street NW, Suite 204

Attn: Accounting Department

Washington DC 20036

GSAContracts@telesolvconsulting.com

15. Warranty provision: Not Applicable

16. Export packing charges (if applicable): Not Applicable

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18. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable

19. Terms and conditions of installation (if applicable): Not Applicable

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Not Applicable

20a. Terms and conditions for any other services (if applicable): Not Applicable

21. List of service and distribution points (if applicable): Not Applicable

22. List of participating dealers (if applicable): Not Applicable

23. Preventive maintenance (if applicable): Not Applicable

24a. Special attributes such as environmental attributes: Not Applicable

24b. Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services. Section 508 compliance information can be found at:

https://telesolvconsulting.com/section-508-regulation-compliance.php

25. Data Universal Number System (DUNS) number: 118538045

26. Notification regarding registration in the System for Award Management (SAM) database:

TeleSolv Consulting is actively registered.

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7. LABOR CATEGORY DESCRIPTIONS

The labor categories descriptions listed below are brief summaries of competencies for each position. Exhaustive descriptions or job announcements can be obtained from the Contract Administrator. Labor category series (e.g., Document Clerk) with multiple levels (I, II, III) are primarily distinguished by years of experience. The exact labor category proposed for a project is determined after complete review of specific task requirements.

Labor Category Description Document Clerk I

Personnel in this labor category are responsible for gathering, sorting, categorizing, and batching documents according to work types and client specifications. Personnel use document management systems to record document specific information. Document Clerks also prepare documents for scanning and reassemble documents following the imaging process. Personnel in this labor category consist of entry-level candidates, with a minimum of zero to one (1) year of relevant experience. Security Clearance required as specified by client.

Minimum Education: High School Diploma or equivalent.

Document Clerk II specifications. Personnel use document management systems to record document specific information. Document Clerks also prepare documents for scanning and reassemble documents following the imaging process. Personnel in this labor category are responsible for gathering, sorting, categorizing, and batching documents according to work types and client specifications.

Document Clerks also prepare documents for scanning and reassemble documents following the imaging process. Personnel in this labor category consist of competently skilled candidates, with a minimum of one (1) year of relevant experience. Security Clearance required as specified by client.

Document Clerk III specifications. Personnel use document management systems to record document specific information. Document Clerks also prepare documents for scanning and reassemble documents following the imaging process. Personnel in this labor category are responsible for gathering, sorting, categorizing, and batching documents according to work types and client specifications.

Document Clerks also prepare documents for scanning and reassemble documents following the imaging process. Personnel in this labor category consist of proficiently skilled candidates, with a minimum of two (2) years of relevant experience. Security Clearance required as specified by client.

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File Clerk I

Personnel in this labor category are responsible for establishing and implementing a chain-of-custody process for files inside and outside of file rooms. File Clerks are responsible for maintaining, archiving and updating master files as well as supporting documents. File Clerks ensure that all documents are filed and kept in accordance with all compliance, regulatory and legal requirements.

Personnel in this labor category consist of entry-level candidates, with a minimum of zero to one (1) year of relevant experience. Security Clearance required as specified by client.

File Clerk II file rooms. File Clerks are responsible for maintaining, archiving and updating master files as well as supporting documents. File Clerks ensure that all documents are filed and kept in accordance with all compliance, regulatory and legal requirements.

Personnel in this labor category consist of competently skilled candidates, with a minimum of one (1) year of relevant experience. Security Clearance required as specified by client.

File Clerk III file rooms. File Clerks are responsible for maintaining, archiving and updating master files as well as supporting documents. File Clerks ensure that all documents are filed and kept in accordance with all compliance, regulatory and legal requirements.

Personnel in this labor category consist of proficiently skilled candidates, with a minimum of one (1) year of relevant experience. Security Clearance required as specified by client.

Records Clerk I

Personnel in this labor category are responsible for maintaining client information, including electronic records, paper records, web content, and information stored on databases. Personnel support administration of electronic records management systems by performing tasks that include data entry, scanning, and records maintenance, transfers and audits. Personnel in this labor category consist of competently skilled candidates, with a minimum of one (1) year of relevant experience. Security Clearance required as specified by client.

Records Clerk II information, including electronic records, paper records, web content, and information stored on databases. Personnel support administration of electronic records management systems by performing tasks that include data entry, scanning, and records maintenance, transfers and audits. Personnel in this labor category consist of proficiently skilled candidates, with a minimum of three (3) years of relevant experience. Security Clearance required as specified by client.

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Records Clerk III information, including electronic records, paper records, web content, and information stored on databases. Personnel support administration of electronic records management systems by performing tasks that include data entry, scanning, and records maintenance, transfers and audits. Personnel in this labor category consist of expertly skilled candidates, with a minimum of five (5) years of relevant experience.

Security Clearance required as specified by client.

Minimum Education: High School Diploma or equivalent.

Quality Assurance Specialist I

Personnel in this labor category support quality objectives using established procedures. Personnel are responsible for recording and compiling performance and quality results of records activities to include data entry, indexing, scanning, storage and transfer operations. Personnel in this labor category consist of competently skilled candidates, with a minimum of one (1) year of relevant experience. Security Clearance required as specified by client.

Minimum Education: High School Diploma or equivalent.

Specialist II and quality results of records activities to include data entry, indexing, scanning, storage and transfer operations. Personnel in this labor category consist of proficiently skilled candidates, with a minimum of three (3) years of relevant experience. Security Clearance required as specified by client.

Minimum Education: High School Diploma or equivalent.

Specialist III and quality results of records activities to include data entry, indexing, scanning, storage and transfer operations. Personnel in this labor category consist of expertly skilled candidates, with a minimum of five (5) years of relevant experience. Security Clearance required as specified by client.

Minimum Education: High School Diploma or equivalent.

Data Entry Operator I

Personnel in this labor category are responsible for entering information from source documentation into electronic databases. Personnel review source documentation against entry specifications and seek clarification on any errors identified on source information. Personnel in this labor category consist of proficiently skilled candidates, with a minimum of three (3) years of relevant experience. Security Clearance required as specified by client.

Minimum Education: High School Diploma or equivalent.

Data Entry Operator II

Personnel in this labor category are responsible for entering information from source documentation into electronic databases. Personnel review source documentation against entry specifications and seek clarification on any errors identified on source information. Personnel in this labor category consist of expertly skilled candidates, with a minimum of five (5) years of relevant experience. Security Clearance required as specified by client.

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Data Analyst

Personnel in this labor category use technical expertise to cull data through custom and standard software applications/models to extrapolate data patterns. Personnel in this labor category have five (5) or more years of experience with analyzing data. Analysts routinely collect and analyze pertinent data regarding the client’s programs. Security Clearance required as specified by client.

Minimum Education: High School Diploma or equivalent.

Records Consultant

Personnel in this labor category create guidance, procedures and training documentation/material to support records management processes and technologies based on industry best practices. Personnel in this labor category have ten (10) or more years of records management experience. Our Consultants interface with clients and staff on a day-to-day basis, support the completion of project specific tasks within estimated time frames and budget constraints, and provide subject matter expertise. Consultants have senior level expertise and/or relevant certifications. Security Clearance required as specified by client.

Project Manager

Personnel in this labor category have five (5) or more years of progressive experience in leading and participating in service-based projects. Individuals at this level have demonstrated the ability to manage projects and provide guidance and direction for associated tasks and sub-tasks. Security Clearance required as specified by client.

Minimum Education: Bachelor’s degree from an accredited college or university.

Subject Matter Expert I

Personnel in this labor category have five (5) or more years of progressive experience with a variety of paper and electronic records solutions. Individuals at this level have demonstrated the ability to support the design and implementation of solutions and perform associated tasks and sub-tasks. Security Clearance required as specified by client.

Minimum Education: Bachelor’s degree from an accredited college or university.

Expert II

Personnel in this labor category have eight (8) or more years of progressive this level have demonstrated the ability to design and implement solutions and provide guidance and direction for associated tasks and sub-tasks. Security Clearance required as specified by client.

Minimum Education: Bachelor’s degree from an accredited college or university.

Expert III

Personnel in this labor category have ten (10) or more years of progressive this level have demonstrated the ability to design and implement solutions and provide guidance and direction for associated tasks and sub-tasks. Security Clearance required as specified by client.

Minimum Education: Master’s degree from an accredited college or university.

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8. LABOR RATES

The labor rates listed below align to the Labor Category Descriptions listed in Section 7 of this document. Discounted pricing for clients using this schedule contract have been incorporated into the rates for each labor category. The hourly rates are listed in U.S. Dollars (USD) and only constitute the cost of labor for work performed by the associated labor categories.

Labor Category Location Unit Rate (as of 11/21/2019)

Document Clerk I Nationwide Hour $27.17 Document Clerk II Nationwide Hour $29.65 Document Clerk III Nationwide Hour $34.22

File Clerk I Nationwide Hour $21.14 File Clerk II Nationwide Hour $25.94 File Clerk III Nationwide Hour $27.60

Records Clerk I Nationwide Hour $28.53 Records Clerk II Nationwide Hour $32.26 Records Clerk III Nationwide Hour $36.41 QA Specialist I Nationwide Hour $29.19 QA Specialist II Nationwide Hour $36.91 QA Specialist III Nationwide Hour $39.99

Data Entry Operator I Nationwide Hour $26.26 Data Entry Operator II Nationwide Hour $28.66

Data Analyst Nationwide Hour $43.09 Records Consultant Nationwide Hour $65.40

Project Manager Nationwide Hour $89.61 Subject Matter Expert I Nationwide Hour $77.12 Subject Matter Expert II Nationwide Hour $97.34 Subject Matter Expert III Nationwide Hour $108.60