SPORTS - ACF Technologies, Inc. - GS03F0191V

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

Asheville, NC 28801 Fax: 855.515.5351 Web: www.acftechnologies.com

General Services Administration

Federal Supply Service Authorized Federal Supply Schedule Price List

FSG Schedule: 78

Sports, Promotional, Outdoor, Recreational, Trophies & Signs (SPORTS) Special Items Numbers: 366-11 & 366-90

Contract Number: GS-03F-0191V

Contract Period: 9.16.09 to 9.15.19

ACF Technologies, Inc.

1 West Pack Square Suite 700 Asheville, NC 28801

Phone: (828) 398-0040 Fax: (855) 515-5351 www.acftechnologies.com acfinfo@acftechnologies.com

Business Size: Small

Federal ID: 33-1066546 mailto:acfinfo@acftechnologies.com http://www.acftechnologies.com/ http://www.acftechnologies.com/ http://www.acftechnologies.com/

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

Table of Contents Section 1 - Customer Information

Section 2 - Price List

Section 3 - Terms of Warranty & Maintenance Plans

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

Section 1 - Customer Information

1a. Table of awarded special item number(s) with appropriate cross- reference to item descriptions and awarded price(s).

See Price List

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price.. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

See Price List

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

Not Applicable

2. Maximum order.

$500,000.00

3. Minimum order.

$100.00

4. Geographic coverage (delivery area).

48 Contiguous States, District of Columbia, Alaska, Hawaii, and Puerto Rico, and US Territories.

5. Point(s) of production (city, country, and State or foreign country).

See Attached

6. Discount from list prices or statement of net price.

Discount of 4% - 4.5%

7. Quantity discounts.

Hardware:

Greater than $150,000 - 5%

Software Life time Purchase:

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

Small Branch - 1%

Branch - 3%

Small Enterprise - 5%

Enterprise Server - 10%

Enterprise Discounts:

Greater than 125 users - 12%, Greater than 250 users - 15%

Greater than 500 users - 20%

8. Prompt payment terms.

1%15/Net 30

9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold.

Accepted

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold.

Accepted

10. Foreign items (list items by country of origin).

None

11a. Time of delivery. (Contractor insert number of days.)

15 days

11b. Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price lists that have expedited delivery.

7 days

11c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery is available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery.

Not applicable

11d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to effect a faster delivery.

12. F.O.B. point(s).

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

Origin Freight Prepaid and Add

13a. Ordering address(es).

Asheville, NC 28801

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket

Purchase Agreements (BPAs), and a sample EPA can be found at the GSA/FSS Schedule homepage

(fss.gsa.gov/schedules).

800-704-6592

14. Payment address(es).

Asheville, NC 28801

15. Warranty provision.

See Warranty Policy

16. Export packing charges, if applicable.

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level)

Not applicable.

18. Terms and conditions of rental, maintenance, and repair (if applicable).

19. Terms and conditions of installation (if applicable).

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable).

Not applicable.

20a. Terms and conditions for any other services (if applicable).

21. List of service and distribution points (if applicable).

mailto:acfinfo@acftechnologies.com

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

22. List of participating dealers (if applicable).

23. Preventive maintenance (if applicable).

24a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants).

None

24b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information

Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.

25. Data Universal Number System (DUNS) number.

141876420

26. Notification regarding registration in Central Contractor Registration (CCR) database.

Section 2 - Price List

Software – Server Level

Product Code SIN Product Description Unit of Measure

Commercial Price

GSA

Discount

GSA Price including IFF

QC-03 366-11 Small Branch Server Software Global $1,100 4.00% $1,063.92 QC-05 366-11 Branch Server Software Global $2,300 4.00% $2,224.56 QC-06 366-11 Small Enterprise Server Software Global $4,500 4.00% $4,352.40 QC-07 366-11 Enterprise Server Software Global $7,900 4.00% $7,640.88 QC-23 366-11 Calendar for Small Branch Server Soft Global $1,100 4.00% $1,063.92 QC-25 366-11 Calendar for Branch Server Global $2,300 4.00% $2,224.56 QC-26 366-11 Calendar for Small Enterprise Server Global $4,500 4.00% $4,352.40 QC-27 366-11 Calendar for Enterprise Server Global $7,900 4.00% $7,640.88 QC-43 366-11 Herald for Small Branch Server Global $1,100 4.00% $1,063.92 QC-45 366-11 Herald for Branch Server Global $2,300 4.00% $2,224.56 QC-46 366-11 Herald for Small Enterprise Server Global $4,500 4.00% $4,352.40 mailto:acfinfo@acftechnologies.com mailto:acfinfo@acftechnologies.com http://www.section508.gov/

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

QC-47 366-11 Herald for Enterprise Server Global $7,900 4.00% $7,640.88 QC-63 366-11 Windows Printing for Small Branch Server Global $500 4.00% $483.60 QC-65 366-11 Windows Printing for Branch Server Global $1,100 4.00% $1,063.92 QC-66 366-11 Windows Printing for Small Enterprise Server Global $2,100 4.00% $2,031.12

QC-67 366-11 Windows Printing for Enterprise Server Global $3,500 4.00% $3,385.20 QC-73 366-11 Brochure POD for Small Branch Server Global $1,155 4.00% $1,117.12 QC-75 366-11 Brochure POD for Branch Server Global $2,255 4.00% $2,181.04 QC-76 366-11 Brochure POD for Small Enterprise Server Global $4,255 4.00% $4,115.44 QC-77 366-11 Brochure POD for Enterprise Server Global $9,055 4.00% $8,758.00 QC-90 366-11 Core API for Small Branch Server Global $2,500 4.00% $2,418.00 QI-33 366-11 Core API for Branch Server Global $4,500 4.00% $4,352.40 QI-35 366-11 Core API for Small Enterprise Server Global $6,400 4.00% $6,190.08 QI-36 366-11 Core API for Enterprise Server Global $15,000 4.00% $14,508.00 QI-67 366-11 Core API for Brochure POD - any server Global $55,000 4.00% $53,196.00 QI-37 366-11 Extra Server License Global $4,300 4.00% $4,158.96 QC-72 366-11 Q-Flow Workflow Server License Global $9,500 4.00% $9,188.40

Software – Client Access Licenses

Commercial Price

GSA

Discount

GSA Price including IFF

QA-08 366-11 Agent – Basic License Per User $350 4.00% $338.52

QA-10 366-11 Agent – Standard License Per User $450 4.00% $435.24

QA-15 366-11 Agent – Advanced License Per User $590 4.00% $570.65

QA-20 366-11 Agent – Premium License Per User $745 4.00% $720.56

QA-50 366-11 Manager License Per User $1,095 4.00% $1,059.08

QA-60 366-11 Administrator License Per User $1,250 4.00% $1,209.00

QS-73 366-11 Notifications Reader License Per User $180 4.00% $174.10

QS-75 366-11 Notice (Herald Pop-Up Client Software) Per User $260 4.00% $251.47

QS-81 366-11 Brochure POD Viewer Per User $420 4.00% $406.22

QA-05 366-11 Premium License plus Workflow Per User $650 4.00% $628.68

QA-09 366-11 Workflow Agent License (No Cost w/purchase of

QA-05)

Per User $500 4.00% $483.60

Software - Analytics

Commercial Price

GSA

Discount

GSA Price including IFF

QN-14 366-11 Planner for Branch & Small Branch Server Global $5,800 4.00% $5,609.76

QN-16 366-11 Planner for Small Enterprise Server Global $15,800 4.00% $15,281.76

QN-17 366-11 Planner for Enterprise Server Global $25,800 4.00% $24,953.76

Software – Equipment Operation

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

Measure

Commercial Price

GSA

Discount

GSA Price including IFF

QL-35 366-11 Audio Channel License Per Channel $590 4.00% $570.65 QL-41 366-11 Ticket Printer License Per Printer $340 4.00% $328.85 QL-44 366-11 PC-Display License Per Display $480 4.00% $464.26 QL-46 366-11 Info Page License Per Display $620 4.00% $599.66 QL-61 366-11 Brochure Printing License Per Display $620 4.00% $599.66 QL-49 366-11 XML-Output Channel License Per Channel $700 4.00% $677.04 QS-21 366-11 Single-Page Kiosk License Per Kiosk $760 4.00% $735.07 QS-25 366-11 Unlimited-Use Kiosk License Per Kiosk $1,360 4.00% $1,315.39 QL-32 366-11 Short Message LED (License) Per Display $240 4.00% $232.13 QL-33 366-11 Unlimited-Use LED (License) Per Display $340 4.00% $328.85 QS-30 366-11 Gateway License Per Printer $440 4.00% $425.57 QL-13 366-11 License for LCD plus Media Per Device $1,200 4.00% $1,160.64 QL-12 366-11 Q-Flow Announcer multi-channel Per Channel $750 4.00% $725.40 QL-18 366-11 Q-Flow Ticket Printer License w/opt color Per Device $650 4.00% $628.68 AP-01 366-11 User API access license Per User $150 4.00% $145.08 CL-01 366-11 Q-Flow Advanced Scheduling Per User $350 4.00% $338.52 QA-11 366-11 Q-Flow Planner-per agent Per User $350 4.00% $338.52

Hardware – Reception & Ticketing

Commercial Price

GSA

Discount

GSA Price including IFF

RP-01 366-11 Tabletop thermal ticket printer Per Device $545 4.50% $524.38

RK-12 366-11 Table Top Self-Serve Kiosk (w/printer and 12 inch color touch screen)

Per Device $3,895 4.50% $3,747.62

RK-15 366-11 PC Panel Color Touch Screen with vertical mount thermal printer

Per Device $2,490 4.50% $2,395.78

RP-01sb 366-11 Self-Serve Tabletop ticket printer (three button) Per Device $1,900 4.50% $1,828.11

RK-30 366-11 Wireless Ticket Printer (power supply not included)

Per Device $930 4.50% $894.81

FS-01 366-11 Stand for Self-Serve Kiosk (RK-12) Per Device $725 4.50% $697.57

FS-03 366-11 Stand for Self-Serve Panel Kiosk (RK-15) Per Device $525 4.50% $505.14

BC-01 366-11 Kiosk Barcode Reader (1D) and Shelf Fits FS-01 Kiosk Stand

Per Device $800 4.50% $769.73

BC-02 366-11 Kiosk Barcode Reader (2D) and Shelf Fits FS-01 Kiosk Stand

Per Device $990 4.50% $952.54

MC-01 366-11 Kiosk Magnetic Card Reader Fits RK-12 Kiosk Per Device $500 4.50% $481.08

BC-05 366-11 Desk Mounted Barcode Reader (1D-2D) Per Device $500 4.50% $481.08

MC-03 366-11 Desk Mounted Mag-Card Reader Per Device $189 4.50% $181.85

TX-01 366-11 Case of 50 Thermal Ticket Rolls Per Site $149 4.50% $143.36

Hardware – LED Displays

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

Measure

Commercial Price

GSA

Discount

GSA Price including IFF

DL-20 366-11 Alphanumeric Red LED Display (Single Counter Display)

Per Device $500 4.50% $481.08

DL-21 366-11 Alphanumeric Red LED Display (3-Tier Main Display) - Requires VB-20

Per Device $1,800 4.50% $1,731.89

VB-20 366-11 Serial Control Box (Multi-Display Control, 8 Port) Per Site $690 4.50% $663.89

VB-25 366-11 Serial Control Box (Multi-Display Control, 16 Port) Per Site $975 4.50% $938.11

HD-01 366-11 Cabling and Accessories For LED Displays Per Site $875 4.50% $841.89

Hardware – TV BASIC MEDIA

Commercial Price

GSA

Discount

GSA Price including IFF

MP-10 366-11 ACF Media Player- A110 (posting of call-forward data and image rotator playlist)

Per Device $495 4.50% $476.27

HD-01 366-11 Coax Cabling and Accessories For TV's Per Site $395 4.50% $380.05

HD-05 366-11 S-Video to CAT-5/6 Accessory Kit For TV's Per TV $200 4.50% $192.43

HD-10 366-11 S-Video Splitter/Amplifier Per Device $225 4.50% $216.49

MP-11 366-11 ACF Media Streamer with DVD/VCR Combo Per Device $1,800 4.50% $1,731.89

DV-09 366-11 DVD/VCR combo unit works with MP-11 device Per Device $475 4.50% $457.03

Hardware – TV ADVANCED MEDIA

Commercial Price

GSA

Discount

GSA Price including IFF

MP-30 366-11 ACF Media Player - Slim form factor with Storage (posting of call-forward data, advertisements, promotions and info)

Per Device $945 4.50% $909.24

MP-33 366-11 ACF Media Player – Mini PC with Storage (posting of call-forward data, advertisements, promotions and information)

Per Device $1,175 4.50% $1,130.54

HD-01 366-11 Coax Cabling and Accessories For TV's Per Site $395 4.50% $380.05

HD-03 366-11 VGA to CAT-5/6 Accessory Kit For TV's Per TV $325 4.50% $312.70

HD-08 366-11 VGA Splitter/Amplifier Per Device $225 4.50% $216.49

HD-15 366-11 HDMI Splitter/Amplifier Per Device $298 4.50% $286.72

HD-19 366-11 HDMI to CAT-5/6 Accessory Kit For TV's Per TV $399 4.50% $383.90

HD-05 366-11 S-Video to CAT-5/6 Accessory Kit For TV's Per TV $220 4.50% $211.68

HD-10 366-11 S-Video Splitter/Amplifier Per Device $225 4.50% $216.49

MP-25 366-11 ACF Media TV Tuner (For Live TV Feed) Per Device $289 4.50% $278.06

MP-20 366-11 ACF Media Player High Definition - A130 STB Per Device $675 4.50% $649.46

TV-19 366-11 Small Indoor LCD Display with wall mount Per Device $390 4.50% $375.24

TV-42 366-11 Large LCD Display with wall-mount Per Device $1,580 4.50% $1,520.22

HD-99 366-11 CAT6 HUB - up to 12 port POE Per Device $675 4.50% $649.46

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

Hard/Soft – Voice Announcer

Commercial Price

GSA

Discount

GSA Price including IFF

VU-32 366-11 Voice Unit - External Per Device $525 4.50% $505.14

VA-10 366-11 Amplifier Per Device $192 4.50% $184.74

VS-01 366-11 Speakers Per Device $89 4.50% $85.63

VS-02 366-11 English Voice Phrases Global $575 4.00% $556.14

VS-03 366-11 Spanish Voice Phrases Global $575 4.00% $556.14

VS-07 366-11 Somali Voice Phrases Global $1,200 4.00% $1,160.64

Installation/Configuration

Commercial Price

GSA

Discount

GSA Price including IFF

IN-01 366-90 Q-Flow Server Software Configuration Per Unit $1,590 4.00% $1,537.85

IN-05 366-90 Hardware Installation Per Device $200 4.00% $193.44

IN-06 366-90 Software Configuration Per Wrkst $100 4.00% $96.72

IN-10 366-90 LCD/Plasma/TV Installation Per Device $1,100 4.00% $1,063.92

CO-01 366-90 On-Site Training (up to 25) Per Day $1,000 4.00% $967.20

PM-15 366-90 Project Management Per Hour $85 4.00% $82.21

CO-05 366-90 Info Page Set-Up and Graphics Per Hour $145 4.00% $140.24

CO-03 366-90 Ongoing Technical Support (Year 1) Per Site $0 4.00% $0.00

CO-02 366-90 System Customization & Data Analysis Per Hour $155 4.00% $149.92

WT-16 366-90 Webinar Training - up to 16 users Per Session $990 4.00% $957.53

IN-59 366-90 Custom Scripting for API Per Hour $150 4.00% $145.08

IN-86 366-90 System Configuration for Workstation Per Hour $150 4.00% $145.08

IN-88 366-90 GUI design Per Hour $150 4.00% $145.08

IN-55 366-90 GUI Coding Per Hour $150 4.00% $145.08

QA-01 366-90 Testing for Custom Scripting Per Hour $150 4.00% $145.08

IA-18 366-90 Additional Days Extended Per Day $1,500 4.00% $1,450.80

IN-21 366-90 Mounting Including Bracket 40" LCD Per LCD $1,350 4.00% $1,305.72

IN-08 366-90 Customer Sound System Ceiling Installation Per Speaker $250 4.00% $241.80

Additional Hardware Devices

Commercial Price

GSA

Discount

GSA Price including IFF

EK-10 366-11 eKeypad - numerical touch pad with LCD display Per Device $245 4.50% $235.73

SB-01 366-11 Static Sign Board (Counter Numbers) Per Board $43 4.50% $41.37

Additional Software

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

Commercial Price

GSA

Discount

GSA Price including IFF

BB-25 366-11 Barcode Software Interface/License Global $4,500 4.00% $4,352.40

BB-27 366-11 Mag-Card Software Interface/License Global $4,500 4.00% $4,352.40

BB-29 366-11 Pager Software Interface/License Global $4,500 4.00% $4,352.40

Server Upgrades

Commercial Price

GSA

Discount

GSA Price including IFF

UP-03 366-11 Upgrade from QC-03 to QC-05 $1,200 4.00% $1,160.64

UP-05 366-11 Upgrade from QC-05 to QC-06 $2,200 4.00% $2,127.84

UP-06 366-11 Upgrade from QC-06 to QC-07 $3,400 4.00% $3,288.48

Calendar Upgrades

Commercial Price

GSA

Discount

GSA Price including IFF

UP-23 366-11 Upgrade from QC-23 to QC-25 $1,200 4.00% $1,160.64

UP-25 366-11 Upgrade from QC-25 to QC-26 $2,200 4.00% $2,127.84

UP-26 366-11 Upgrade from QC-26 to QC-27 $3,400 4.00% $3,288.48

Herald Upgrades

Commercial Price

GSA

Discount

GSA Price including IFF

UP-43 366-11 Upgrade from QC-43 to QC-45 $1,200 4.00% $1,160.64

UP-45 366-11 Upgrade from QC-45 to QC-46 $2,200 4.00% $2,127.84

UP-46 366-11 Upgrade from QC-46 to QC-47 $3,400 4.00% $3,288.48

Windows Printing Upgrades

Commercial Price

GSA

Discount

GSA Price including IFF

UP-63 366-11 Upgrade from QC-63 to QC-65 $600 4.00% $580.32

UP-65 366-11 Upgrade from QC-65 to QC-66 $1,000 4.00% $967.20

UP-66 366-11 Upgrade from QC-66 to QC-67 $1,400 4.00% $1,354.08

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

Brochure POD Upgrades

Commercial Price

GSA

Discount

GSA Price including IFF

UP-73 366-11 Upgrade from QC-73 to QC-75 $3,500 4.00% $3,385.20

UP-75 366-11 Upgrade from QC-75 to QC-76 $6,000 4.00% $5,803.20

UP-76 366-11 Upgrade from QC-76 to QC-77 $8,500 4.00% $8,221.20

Core API Upgrades

Commercial Price

GSA

Discount

GSA Price including IFF

UP-90 366-11 Upgrade from QC-90 to QI-33 $2,000 4.00% $1,934.40

UP-33 366-11 Upgrade from QI-33 to QI-35 $1,900 4.00% $1,837.68

UP-35 366-11 Upgrade from QI-35 to QI-36 $8,600 4.00% $8,317.92

UP-36 366-11 Upgrade from QI-36 to QI-37 $40,000 4.00% $38,688.00

License Upgrades

Commercial Price

GSA

Discount

GSA Price including IFF

UP-08 366-11 Upgrade from QA-08 to QA-10 $100 4.00% $96.72

UP-10 366-11 Upgrade from QA-10 to QA-15 $140 4.00% $135.41

UP-15 366-11 Upgrade from QA-15 to QA-20 $155 4.00% $149.92

UP-50 366-11 Upgrade from QA-50 to QA-60 $155 4.00% $149.92

Planner Upgrades

Commercial Price

GSA

Discount

GSA Price including IFF

UP-14 366-11 Upgrade from QN-14 to QN-16 $10,000 4.00% $9,672.00

UP-16 366-11 Upgrade from QN-16 to QN-17 $10,000 4.00% $9,672.00

Extended Maintenance Plans and Conditions

Product Code SIN Product Description Unit of Measure GSA Price GSA Discount

GSA Price including

IFF

mailto:acfinfo@acftechnologies.com

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

SW-01 366-90 Core Global Software Support and Maintenance (Annual)

18% of System Software

Purchases

TBD 2.00% TBD

HW-01 366-90 Hardware Warranty (Annual) 25% of System Hardware

Purchased from

ACF

TBD 2.00% TBD

SHW-01 366-90 Combined Core Global Software Support and Hardware Warranty (Annual)

18% of both Software and

Hardware purchased from

ACF

TBD 2.00% TBD

ESC-01 366-90 Extended 3 Year Core Global Software and Hardware Service Contract

15% per coverage year of both

Software and Hardware purchased from

ACF

TBD 2.00% TBD

Terms for Extended Maintenance Plans:

All contracts are invoiced at the commencement of the contract.

For assistance in calculating exact cost of maintenance plans, please contact sales@acftechnologies.com

Section 3 - Terms of Warranty & Maintenance Plans

TERMS FOR ONGOING SUPPORT AND WARRANTY CONTRACTS

Apply to line items SCS-0303-0100, SCS-0303-0200, and SCS-0303-0300

1. Solution Support and Warranty Description. ACF Support and Warranty is described as providing technical support as needed to retain software and hardware functionality within a supported operating and technological environment. Coverage is in accordance with an ACF solution purchase and under such parameters as described in these Terms and Conditions. Subject to the payment of the applicable fees, ACF shall provide Solution Support and Warranty Services for the Software and (if applicable) Hardware for an initial term of one year, beginning on a mutually agreed renewal date. At the end of each term, the Support and Warranty coverage may be renewed upon agreement from both the customer and ACF Technologies, Inc.

2. Support Fees. Customer agrees to pay an annual Support fee due at the commencement of the contract for the agreed upon 12 month Support Term. Fees for renewal terms are based upon an 18% multiplier of all software purchased from ACF and a 25% multiplier of all hardware purchased from ACF. With the joint purchase of both the software and hardware coverage a discount will be applied which reduces the hardware multiplier from 25% to

18%. Partial year renewals are not subject to the aforementioned discount.

3. Definitions “Software Upgrades” means a major platform version release of the Software licensed under this Agreement, e.g., an update from version 2.3 to Version 3.0 or Version 4.2 to Version 5.x. Major platform upgrades (such as version 2.X to 3.0), optional modules, systems with certain integrated hardware and systems involving non-COTS enhancements will likely require additional ACF labor and training, which may require an onsite visit.

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

“Service Request” means the Error or question reported to ACF. The priority or severity of the Service Request is defined further below.

“Software Updates” is the distribution, whether public or private, of an initial or new and updated version of ACF

Software. Software updates refer to service pack or point updates (Example: Version 2.0 to 2.2). ACF will provide

Customer with software minor upgrades that ACF generally makes available to its other licensees for no additional licensing charge. Customer acknowledges that minor upgrades regarding point releases (e.g., version 2.0 vs. 2.1 and

2.2) typically do not require additional labor and training charges.

“Business Days” means Monday through Friday, excluding public and official holidays observed by the ACF location providing Support.

“Business Hours” means the usual working hours of the ACF location providing Support, which is 8:00 A.M. to

8:00 P.M. EST.

“Error” means any defect, including but not limited to a security defect, virus problem or other defect in the

Software or Hardware which prevents the Software or Hardware form performing in according with the documentation.

“Hardware” means the hardware components provided by ACF in accordance with the Q-Flow installation.

“Patch” means a fix to specific Software deficiencies that occur within the “Customer’s” specific environment. A

Patch shall be made available only for the current release.

“Product” means the Software and hardware, specifically as purchased from ACF.

“Service Level Support” means, collectively, Support as set forth in Service Level Support section hereof.

“Software” means ACF’s software called Q-flow hereto, including any supporting documentation and versions greater than 5.0.

The software that is covered under this support contract is defined as "Q-Flow software" and does not include upgrades, patches, or repairs to Microsoft products.

“Unit” means the field replaceable hardware portions of the Product (or parts thereof).

4. Extended Hardware “Limited” Warranty (optional). The Extended “Limited” Warranty provides for the replacement of components that fail due to manufacturing defects in materials and workmanship. Excluded from warranty coverage are acts of nature, such as electrical storms, floods, fire, etc., acts of war and terrorism, criminal acts, customer damage and/or negligence. Your warranty purchase requires that you allow our help desk to perform a minimum amount of troubleshooting/diagnostics to provide indicators of the appropriate actions required to resolve the failure and to identify which actions may be required. For all warranty claims and repairs, ACF will assist

Customer in obtaining repairs of equal or compatible replacements from the original manufacturer or vendor. Customer will report all problems relating to the Hardware directly to ACF and will not directly contact the original manufacturer or vendor without ACF’s prior written consent. The hardware provided from ACF is non-proprietary, thus the customer has the freedom to make changes as needed to the hardware in terms of upgrading operating systems or making minor repairs without having to contact ACF for permission. Consultation with ACF is strongly recommended when upgrading operating systems to ensure compatibility with existing Q-flow mailto:acfinfo@acftechnologies.com

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com software. Upgrades, patches, or repairs to Microsoft software (i.e, operating systems and database) are the responsibility of the customer and are not covered under this contract. When replacing hardware ACF retains the right to replace items with equal or better components. Please avoid lapsed warranty coverage, as additional re-instatement conditions and fees may apply. All replacement hardware will be shipped according to the guidelines as present in section 6 of this document, however ACF will not be held responsible for international shipping delays due to customs processing. International duties and taxes may incur an additional fee.

Customer is entitled to one complimentary case of ticket printer paper per year with the renewal of the Extended

Hardware Warranty.

5. Service Level Support Description The services covered by this agreement include the following:

a) Software updates, defined specifically as the distribution, whether public or private, of an initial or new and updated version of ACF Software. Software updates refer to service pack or point updates

(Example: Version 2.0 to 2.2);

b) Correction of any Errors in the Software or Hardware;

c) E-mail and Phone Technical Assistance;

d) Software and Hardware (Hardware support optional) Support Services;

e) Emergency Support Service;

f) One free webinar training session to help maximize your use of Q-Flow features (4 total hours of training).

The webinars must be requested by customer and completed before expiration of support agreement;

g) 4 hours of Kiosk or Info Page redesign if requested by customer within the coverage period of the support contract; Design time must be scheduled at least 5 business days in advance and all necessary design request documentation must be completed by the customer.

ACF’s personnel will provide a level of support service with suitable knowledge of and experience in the technical maintenance of the Products. Where there is a fault or failure of the Products, urgency and emphasis will be in priority of:

Traffic restoration;

Performance affirmation; and network restoration or normalization.

6. Service Request Severity Classifications There are four (4) Service Request severity classifications: (a) Critical; (b) High; (c) Medium; and (d) Low. Critical, High and Medium Service Requests pertain to problems in the Product. Low Service Requests pertain to questions about the Product or Services. The four (4) Service Request severity classifications are defined as follows:

Critical: Error causes a majority of the Software to be down and unusable, resulting in total disruption of work or other critical business impact; no workaround is available.

High: Error causes major feature/function failure; operations are severely restricted; workaround is available.

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Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

Medium: Error causes minor feature/function failure; minor impact on usage, acceptable workaround deployed.

Low: Minor Error or requested enhancement; general information, documentation error, software modification request.

a. Once ACF customer support receives a support request, a customer support representative will provide feedback to Customer that the request has been logged and assigned to the appropriate engineer. The exact response will vary depending on the issue and the response time will commence as soon as practical after the support request is received.

b. ACF will use diligent efforts to meet the following targets for response and resolution to reported

Errors. A response is measured from the time that an Error is reported (by phone for Critical and High

Errors) and all supporting detail has been provided. A Resolution is an answer, fix, or a workaround to the support request. ACF will provide resources on a substantially continuous basis to address

Critical or High Errors until resolved.

Type of

Error Response

Target Resolution

Target Nature of Resolution Shipment Method

Critical 30 minutes 1 business day workaround is provided, patch is provided, fix incorporated into future release

Overnight Shipping (shipment needs must be determined prior to

2:00 pm Eastern Time for guaranteed next day delivery)

High 30 minutes 2 business days workaround is provided, product patch is provided, fix incorporated into future release

2 Day (shipment needs must be determined prior to 2:00 pm

Eastern Time for guaranteed 2 day delivery)

Medium 1 business day 10 business days answer to question(s) provided, workaround is provided, fix incorporated into future release

Ground Shipping

Low 3 business days Next release answer to question and/or workaround or fix is provided.

Enhancements implemented at

ACF’s discretion.

Ground Shipping

c. Replacement hardware, excluding full standing kiosks, will be shipped overnight if necessary for the resolution of Critical level issues within the CONUS. While every effort will be made to provide overnight shipping for all Critical level issues, only those shipment needs which are determined prior to 2:00 pm Eastern Time are guaranteed next day. Replacement hardware for all Medium and Low level issues will be delivered via ground shipment.

7. Response Time and Service Level Support:

ACF will route each Service Request to the appropriate ACF technician within one hour of e-mail receipt or registered phone-in call. ACF shall contact “Customer” in order to provide assistance concerning the Service mailto:acfinfo@acftechnologies.com

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

Request, by e-mail or phone. If ACF cannot reach “Customer” by e-mail upon the first attempt, a phone call will be made to “Customer” in order to assist in the resolution of the problem.

New requirements that exceed the current functionality will have to be submitted as a new addition to the software, therefore will need to be quoted and added to the contract.

Before submitting a Service Request, the “Customer” shall gather as much information as possible regarding the problem before sending an e-mail to ACF Help Desk Support Services Office, including:

Site name, address and telephone number;

Site contact name;

Model and serial number (s) of the affected equipment

Product name, version and release;

Platform (hardware and operating system) on which the software is running;

Severity of the problem;

If submitting a problem, description of the problem (including error numbers, error messages, and the circumstances under which problem occurred, including the events and actions leading up to the problem), and any additional information that might be available, such as log information, screen captures, data, etc.;

Brief description of the diagnosis by the “Customer” personnel.

Upon receipt of a Service Request, ACF will proceed as follows:

Validate the Service Request and priority of the Error;

Validate information regarding Error provided by the “Customer”;

Provide a Patch or otherwise remedy the alleged Error within the time frame as described above in Section 6 of this document.

8. E-mail and Phone Technical Assistance.

ACF will provide Remote Assistance to the “Customer”, by e-mail or telephone access to the ACF Help Desk

Support Services Office in order to resolve Service Requests. Standard support hours are Monday to Friday, 8:00

A.M. to 8:00 P.M. Eastern Time for phone or email support. Weekend support hours are provided from 9:00 A.M.

to 3:00 P.M. Eastern Time for Critical or High Errors. Weekend support is provided via e-mail with call back response time of 30 minutes if proper contact information is provided. 24 hour call back support provided for

Critical Errors only.

Customer shall perform tasks as requested by ACF to aid in the resolution of problems, and shall implement all reasonable workarounds to problems as directed by ACF. Customer shall facilitate VPN connectivity to allow ACF to remotely access and diagnose problems in the Software. ACF may identify errors arising from non-ACF hardware or software or from unauthorized modifications to hardware or software. In such cases ACF reserves the right to charge Customer for correcting such errors at then current rates for services.

Once a diagnosis has been pin-pointed, ACF’s technical service representative will coordinate the resolution course with the “Customer’s” staff members, who will be informed regularly of the process of an open Service Request via a return telephone call, through email or a faxed printed report.

ACF will use reasonable efforts to correct Errors in the Software, when such Errors are reported to ACF, in accordance with the service levels below. ACF does not warrant that all Software Errors will be corrected.

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Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

(a) E-mail and Telephone contact. The “Customer” may contact ACF Technologies Help Desk Support

Services Office regarding such Service Requests via telephone to the following numbers: (800) 704-6592; or

(828) 398-0040; or by e-mail to the following address: support@acftechnologies.com.

(b) Service Request Number. ACF will assign to each Error reported by the “Customer” a Service

Request number that will be logged, tracked and stored in the ACF system.

(c) Service Request Management. ACF will dedicate continuous attention to Critical and High level

Service Requests until service is restored or Service Request is closed. ACF will work to resolve the Service

Request and restore service, at which point ACF will close the Service Request.

(d) Service Request Submission. Under this Agreement, there is no limit to the number of Service

Requests that the “Customer” may submit for resolution.

9. On-Site Support If it is determined that an on-site visit is needed in order to make a troubleshooting/diagnostic, it will be quoted additionally. An ACF service department representative will make all the arrangements for arrival of an ACF technician in less than two business days from the receipt of purchase order.

Once on-site, if it is necessary for Hardware to be replaced, hardware will either be direct shipped from ACF, drop-shipped by the manufacturer or purchased locally at ACF’s expense.

10. Prices, Term and Payment Terms All payments shall be made in US dollars, in full in advance of the commencement of the service/coverage. All taxes collected by ACF on behalf of the “Customer” will be paid to the proper taxing authorities as required.

Fees for renewal terms are based upon an 18% multiplier of all software purchased from ACF and a 25% multiplier of all hardware purchased from ACF. With the joint purchase of both the software and hardware coverage a discount will be applied which reduces the hardware multiplier from 25% to 18%. Partial year renewals are not subject to the aforementioned discount.

ACF will not be obligated to provide any services other than those set forth in this Exhibit A. Unless otherwise agreed, Customer shall pay ACF at then-current rates for Additional Services provided, including, but not limited to: (i) on-site service and related travel expenses; (ii) data conversion, system integration or other consulting services; (iii) service or maintenance of third-party software; (iv) services caused by Customer’s fault, misuse, negligence or failure to perform Customer responsibilities, including failure by Customer to maintain adequate data back-ups; (v) services caused by a malfunction or problem with any product or goods other than those licensed by

Customer from ACF; (vi) services caused by Customer use of a version of the Software other than the current or immediately prior version; (vii) changes to Customer systems requiring re-mapping of Software and/or Hardware.

11. Term and Termination Either party may terminate this agreement if the other is in material breach or in default of any obligation hereunder, and such breach or default is not cured, or, if cure is not practical within thirty (30) days, commenced cure, within fifteen (15) days of written notice from the other party. In the case of material breach by ACF, the “Customer” shall receive a pro-rata refund for the unused portion of the services.

Notwithstanding the aforesaid, the “Customer” may terminate this Agreement at any time, without cause and without compromising its liability, by notifying ACF its decision in writing at least sixty (60) days in advance prior to the mailto:acfinfo@acftechnologies.com mailto:acfinfo@acftechnologies.com mailto:support@acftechnologies.com

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com termination date. There will be NO refunds given for early termination of the maintenance agreement, except as provided above in the foregoing paragraph.

Effective immediately upon termination of this agreement, ACF will cease to provide any maintenance support service to the “Customer”.

12. Confidentiality Each party shall not use the Confidential Information of the other party for any purposes except as necessary to fulfill its obligations under this agreement. Each party shall retain the Confidential Information in strictest confidence and shall not furnish any Confidential Information to any third party without the other party’s written consent, except to those of its employees who need to know such information in order to fulfill their obligations under this agreement, provided such employees are under a written contractual restriction covering the Confidential

Information that is no less restrictive or protective than the terms of this section.

Each party agrees to use proprietary information only for the purposes of this Agreement or as otherwise expressly permitted by the other party. Notwithstanding the foregoing, each party’s confidentiality obligations hereunder shall not apply to information which: (i) is already known to the other party; (ii) becomes publicly available without fault of the other party; (iii) is rightfully obtained by the other party from a third party without restriction as to disclosure;

(iv) is shown by written record to be developed independently by either party without use of the other party’s proprietary information; (v) is shown by written record to have been known or available to either party without restriction as to disclosure at the time of either party’s receipt of such information; or (vi) is required to be disclosed by law.

The Confidential Information shall remain the sole property of the disclosing party. No license is granted by either party under any intellectual property rights or other proprietary rights by the disclosure of any information hereunder. The Confidential Information is provided “as is” with no warranty as to completeness or accuracy.

Each party acknowledges and agrees that a breach of any of its obligations hereunder will result in irreparable injury to the other party for which there will be no adequate remedy at law, and the other party shall be entitled to appropriate equitable relief in the event of any breach, threatened breach, or intended breach of this agreement by the other party. Such remedies shall be in addition to all other remedies available at law or in equity.

At all times, both during and after the term of this Agreement, each party shall: (a) hold Confidential Information of the other party in confidence; (b) not use, transfer, publish, disclose or report the other party’s Confidential

Information directly or indirectly, except such disclosure to its employees or authorized third parties as may be necessary in the ordinary course of performing under this Agreement; and (c) not use the other party’s Confidential

Information in order to further its own interests or the interests of any entity other than the providing party.

13. Assignment The “Customer” may not transfer this Agreement in whole or in part to any other entity or organization without full written consent from ACF Technologies, Inc.

14. Notices All notices or other communications required or permitted to be given hereunder shall be in writing, shall be deemed duly given upon actual receipt and shall be delivered by registered or certified mail, or by a generally recognized overnight courier service, or by facsimile or other generally accepted means of electronic transmission and addressed as follows:

mailto:acfinfo@acftechnologies.com

Address: 1 W Pack Square Ste. 700 Office: 828.398.0040 Email: acfinfo@acftechnologies.com

1 West Pack Square, Suite 700 Asheville, NC 28801 Ph: 828-398-0040 Fax: 800-710-9842

15. Force Majeure Neither party shall be liable for any act, omission or failure to fulfill its obligations under this agreement if such act, omission or failure arises from any cause reasonably beyond its control, without its fault or negligence, and which could not reasonably have been remedied, such as, but not limited to, acts of God, reasons of fire and floods. The party unable to fulfill its obligations shall immediately notify in writing the other party of the reasons for its failure to fulfill its obligations and the effect of such failure and shall use its best efforts to reduce and overcome within a reasonable time, the effect of the Force Majeure event which affects the performance of its obligations.

16. Waiver The waiver or failure of either party to exercise any right provided for herein shall not be deemed a waiver of any further right hereunder.

17. Enforceability If any provision of this Agreement shall be held to be invalid, illegal or unenforceable, or shall be changed following a decision by a competent court, the parties shall endeavor to amend the provision so affected so as to make them valid and enforceable whilst reflecting as closely as possible the commercial purpose and intent of said provision.

It is agreed that this invalidity or unenforceability of such provision shall not affect the other provisions of this agreement.

18. Headings The headings contained in this agreement and the exhibits attached hereto are intended for convenience or reference only and shall not control or affect the meaning or construction of any provisions of this agreement.

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