MAS - Cognitive Professional Services Incorporated - GS02F050CA

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage! ™, a menu-driven database system. The Internet address for GSA Advantage! ™ is http://www.fss.gsa.gov. For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at http://www.fss.gsa.gov.

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

Multiple Award Schedule (MAS) SIN 561320SBSA -Temporary Staffing (SBSA) Schedule

- Includes temporary administrative and professional staffing

Submitted to:

General Services Administration

Federal Acquisition Service (FAS)

National Administrative Services and Office

Supplies Acquisition Center (2QSA)

Submitted by:

Cognitive Professional Services, Inc. (EDWOSB)

16333 South Great Oaks Drive, Suite 201

Round Rock, Texas 78681

CAGE Code: 02WQ8

DUNS: 624531141

POC: Tom Do

O: 703-562-0602, M: 703-562-0603

Tom.Do@cog-ps.com

CONTRACT NUMBER:

GS-02F-050CA

PERIOD COVERED BY CONTRACT:

June 30, 2020 – June 30, 2025

BUSINESS SIZE: Economically Disadvantaged Woman-

Owned Small Business mailto:Tom.Do@cog-ps.com

Cognitive Professional Services – MAS SIN 561320SBSA – Page 2

Cognitive Professional Services – MAS SIN 561320SBSA

1a. Table of Awarded Special Item Numbers (SINs)

561320SBSA – Temporary Staffing – Includes temporary administrative and professional staffing

Formerly:

736-1, Administrative and Clerical Occupations

736-2, Automatic Data Processing Occupations

736-3, General Services and Support

736-4, Information & Arts Occupations, Including Miscellaneous Occupations

736-5, Technical and Professional Occupations

Disaster Recovery Purchasing

SIN 736-1RC, SIN 736-2RC, SIN 736-3RC, SIN 736-4RC, SIN 736-5RC

1b. Job Descriptions (corresponding with SINs) – See Labor Category Descriptions

2. Maximum order: $250,000 per SIN $1,000,000 Total Order (Contact the Contractor for Higher

Maximum Order Limitations)

3. Minimum order: $100.00

4. Geographic Coverage - District of Columbia, the 48 Continental U.S. States, Alaska, and

Hawaii.

5. Point(s) of Production: Same as Company Address

6. Discount from List Prices or Statement of Net Price:

Government Net Prices (discount already deducted)

7. Quantity Discounts: Negotiated for BPAs and orders greater than $1M

8. Prompt Payment Terms: Net Due 30 Days

9a. Government Purchase Card Below the micro-purchase level: Yes

9b. Government Purchase Card Above the micro-purchase level: Yes

10. Foreign Items: None

11a. Time of Delivery: Specific in the Task Order

11b. Expedited Delivery: Contact Contractor

11c. Overnight, Urgent or 2-day Delivery: Contact Contractor

12. F.O.B. Point(s): Destination

Cognitive Professional Services – MAS SIN 561320SBSA – Page 3

13a. Ordering Address:

Cognitive Professional Services, Inc. (EDWOSB)

Attention: Cassandra Coleman

16333 South Great Oaks Drive – Suite 201

Round Rock, Texas 78681

Other Authorized Ordering Offices: Authorized Dealers

Pro-Sphere Tek, Inc. (SDVOSB)

Attention: Michael Sumrall

433 N. Lee Street

Alexandria, VA 22314

Team QI2, Inc. (SDVOSB)

Attention: Rusty Lingenfelter

1101 King Street

Alexandria, VA 22314

13b. Blanket Purchase Agreements:

For supplies and services, the ordering procedures, information on Blanket Purchase Agreements

(BPAs) and a sample BPA can be found at the GSA/FSS Schedule homepage

(www.fss.gsa.gov/schedules).

14. Payment Address:

Same as Ordering Address

15. Warranty Provision: Cognitive warrants and implies that the services rendered under the contract are merchantable and fit for the particular purpose described in the contract.

16. Export Packing Charges: N/A

17. Terms and Conditions of Government Purchase Card Acceptance: All purchase card orders are accepted by the company.

18. Terms and Conditions of Rental, Maintenance, and Repair (if applicable): N/A

19. Terms and Conditions of Installation (if applicable): N/A

20. Terms and Conditions of Repair Parts (if applicable): N/A

20a. Terms and Conditions for Any Other Services (if applicable): N/A

21. List of Services and Distribution Points (if applicable): N/A

22. List of Participating Dealers (if applicable): See 13a above.

23. Preventative Maintenance (if applicable): N/A

24a. Special Attributes such as Environmental Attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A

Cognitive Professional Services – MAS SIN 561320SBSA – Page 4

24b. Section 508 Compliance: The Section 508 compliance information is available on Electronic and

Information Technology (EIT) supplies and services at www.Section508.gov/. Contact Cognitive for details on 508 compliance information with regard to products and services.

25. Data Universal Number System (DUNS) number: 624531141

26. Notification regarding registration in Central Contractor Registration (CCR database):

Registered – Systems for Award Management (SAM)

27. Uncompensated Overtime: None

Cognitive Professional Services – MAS SIN 561320SBSA – Page 5

Pricing Tables GSA Customer-Site Government Rates

Fiscal Year 2020

Labor Category Hourly Rate

01011 - Accounting Clerk I $34.84

01012 - Accounting Clerk II $38.47

01013 - Accounting Clerk III $42.42

01020 - Administrative Assistant $56.23

01051 - Data Entry Operator I $30.65

01052 - Data Entry Operator II $32.98

01060 - Dispatcher, Motor Vehicle $51.96

01070 - Document Preparation Clerk $30.88

01090 - Duplicating Machine Operator $30.88

01111 - General Clerk I $31.46

01112 - General Clerk II $33.85

01113 - General Clerk III $37.61

01120 - Housing Referral Assistant $51.48

01141 - Messenger Courier $28.71

01191 - Order Clerk I $33.29

01192 - Order Clerk II $35.95

01261 - Personnel Assistant (Employment) I $37.94

01262 - Personnel Assistant (Employment) II $41.39

01263 - Personnel Assistant (Employment) III $46.02

01270 - Production Control Clerk $50.33

01280 - Receptionist $33.67

01290 - Rental Clerk $36.56

01300 - Scheduler, Maintenance $42.70

01311 - Secretary I $42.70

01312 - Secretary II $46.78

01313 - Secretary III $51.48

01320 - Service Order Dispatcher $51.21

01410 - Supply Technician $56.23

01420 - Survey Worker $42.76

01531 - Travel Clerk I $30.69

01532 - Travel Clerk II $33.88

01533 - Travel Clerk III $37.49

01611 - Word Processor I $39.54

01612 - Word Processor II $43.78

01613 - Word Processor III $48.31

31020 - Bus Aide $29.01

31030 - Bus Driver $38.30

31043 - Driver Courier $33.98

31260 - Parking and Lot Attendant $25.88

31290 - Shuttle Bus Driver $36.28

Cognitive Professional Services – MAS SIN 561320SBSA – Page 6

31310 - Taxi Driver $30.74

31361 - Truckdriver, Light $36.28

31362 - Truckdriver, Medium $38.47

31363 - Truckdriver, Heavy $42.21

31364 - Truckdriver, Tractor-Trailer $42.21

14041 - Computer Operator I $37.94

14042 - Computer Operator II $41.86

14043 - Computer Operator III $46.02

14044 - Computer Operator IV $50.56

14045 - Computer Operator V $54.61

14071 - Computer Programmer I** $50.85

14072 - Computer Programmer II** $65.73

14073 - Computer Programmer III** $81.87

14074 - Computer Programmer IV** $93.16

14101 - Computer Systems Analyst I** $58.32

14102 - Computer Systems Analyst II** $72.01

14103 - Computer Systems Analyst III** $90.26

14150 - Peripheral Equipment Operator $37.94

14160 - Personal Computer Support Technician $50.56

05005 - Automobile Body Repairer, Fiberglass $46.11

05010 - Automotive Electrician $46.11

05040 - Automotive Glass Installer $40.92

05070 - Automotive Worker $46.11

05110 - Mobile Equipment Servicer $40.83

05130 - Motor Equipment Metal Mechanic $47.96

05160 - Motor Equipment Metal Worker $44.32

05190 - Motor Vehicle Mechanic $47.60

05220 - Motor Vehicle Mechanic Helper $38.63

05250 - Motor Vehicle Upholstery Worker $42.60

05280 - Motor Vehicle Wrecker $44.32

05310 - Painter, Automotive $46.11

05340 - Radiator Repair Specialist $44.32

05370 - Tire Repairer $34.04

05400 - Transmission Repair Specialist $47.96

07010 - Baker $35.37

07041 - Cook I $32.38

07042 - Cook II $38.37

07070 - Dishwasher $25.82

07130 - Food Service Worker $25.82

07210 - Meat Cutter $35.37

07260 - Waiter/Waitress $27.55

Cognitive Professional Services – MAS SIN 561320SBSA – Page 7

11030 - Cleaner, Vehicles $26.67

11060 - Elevator Operator $28.54

11090 - Gardener $44.53

11122 - Housekeeping Aide $29.84

11150 - Janitor $29.84

11210 - Laborer, Grounds Maintenance $35.44

11240 - Maid or Houseman $26.40

11270 - Tractor Operator $40.88

11330 - Trail Maintenance Worker $35.44

11360 - Window Cleaner $31.80

21020 - Forklift Operator $37.96

21030 - Material Coordinator $51.58

21040 - Material Expediter $51.58

21050 - Material Handling Laborer $32.80

21071 - Order Filler $31.01

21080 - Production Line Worker (Food Processing) $37.55

21110 - Shipping Packer $34.62

21130 - Shipping/Receiving Clerk $34.62

21140 - Store Worker I $29.27

21150 - Stock Clerk $38.30

21210 - Tools And Parts Attendant $37.55

21410 - Warehouse Specialist $37.55

23110 - Appliance Mechanic $42.99

23120 - Bicycle Repairer $35.91

23125 - Cable Splicer $56.15

23130 - Carpenter, Maintenance $48.30

23140 - Carpet Layer $46.70

23160 - Electrician, Maintenance $66.72

23181 - Electronics Technician Maintenance I $55.69

23182 - Electronics Technician Maintenance II $58.54

23183 - Electronics Technician Maintenance III $61.44

23260 - Fabric Worker $45.18

23290 - Fire Alarm System Mechanic $49.45

23310 - Fire Extinguisher Repairer $43.78

23311 - Fuel Distribution System Mechanic $55.04

23312 - Fuel Distribution System Operator $44.46

23370 - General Maintenance Worker $42.42

23380 - Ground Support Equipment Mechanic $53.18

23381 - Ground Support Equipment Servicer $45.82

23382 - Ground Support Equipment Worker $48.27

23391 - Gunsmith I $43.78

23392 - Gunsmith II $48.95

23393 - Gunsmith III $53.93

23410 - Heating, Ventilation And Air-Conditioning Mechanic $52.02

23411 - Heating, Ventilation And Air Conditioning Mechanic (Research Facility) $54.43

23430 - Heavy Equipment Mechanic $55.87

23440 - Heavy Equipment Operator $60.07

23460 - Instrument Mechanic $58.15

23465 - Laboratory/Shelter Mechanic $51.33

Cognitive Professional Services – MAS SIN 561320SBSA – Page 8

23470 - Laborer $31.69

23510 - Locksmith $41.29

23530 - Machinery Maintenance Mechanic $51.96

23550 - Machinist, Maintenance $50.29

23580 - Maintenance Trades Helper $33.30

23640 - Millwright $58.74

23760 - Painter, Maintenance $46.94

23790 - Pipefitter, Maintenance $57.53

23810 - Plumber, Maintenance $56.96

23820 - Pneudraulic Systems Mechanic $53.93

23850 - Rigger $51.20

23870 - Scale Mechanic $48.95

23890 - Sheet-Metal Worker, Maintenance $56.60

23910 - Small Engine Mechanic $40.29

23931 - Telecommunications Mechanic I $51.67

23932 - Telecommunications Mechanic II $54.06

23950 - Telephone Lineman $48.64

23960 - Welder, Combination, Maintenance $43.54

23965 - Well Driller $53.38

23970 - Woodcraft Worker $53.93

23980 - Woodworker $41.75

25010 - Boiler Tender $68.31

25040 - Sewage Plant Operator $59.39

25070 - Stationary Engineer $68.31

25190 - Ventilation Equipment Tender $51.31

25210 - Water Treatment Plant Operator $59.39

27004 - Alarm Monitor $52.74

27007 - Baggage Inspector $28.93

27008 - Corrections Officer $68.66

27010 - Court Security Officer $70.37

27030 - Detection Dog Handler $47.13

27040 - Detention Officer $68.66

27070 - Firefighter $65.02

27101 - Guard I $28.93

27102 - Guard II $47.13

27131 - Police Officer I $76.12

27132 - Police Officer II $83.22

12010 - Ambulance Driver $44.02

12011 - Breath Alcohol Technician $44.02

12012 - Certified Occupational Therapist Assistant $47.83

12015 - Certified Physical Therapist Assistant $51.40

12100 - Medical Assistant $39.90

12130 - Medical Laboratory Technician $43.32

12160 - Medical Record Clerk $39.92

12190 - Medical Record Technician $44.02

12195 - Medical Transcriptionist $39.19

Cognitive Professional Services – MAS SIN 561320SBSA – Page 9

12317 - Scheduler (Drug and Alcohol Testing) $61.44

13011 - Exhibits Specialist I $47.63

13012 - Exhibits Specialist II $57.75

13013 - Exhibits Specialist III $69.43

13041 - Illustrator I $45.02

13042 - Illustrator II $54.50

13043 - Illustrator III $65.48

13047 - Librarian $64.10

13050 - Library Aide/Clerk $39.60

13054 - Library Information Technology Systems Administrator $56.56

13058 - Library Technician $48.25

13061 - Media Specialist I $42.26

13062 - Media Specialist II $46.68

13063 - Media Specialist III $51.42

13071 - Photographer I $38.94

13072 - Photographer II $42.92

13073 - Photographer III $51.88

13074 - Photographer IV $62.32

13075 - Photographer V $74.30

13110 - Video Teleconference Technician $43.73

24570 - Child Care Attendant $27.67

24580 - Child Care Center Clerk $33.75

24610 - Chore Aide $24.13

24620 - Family Readiness And Support Services Coordinator $35.83

24630 - Homemaker $33.54

28210 - Gate Attendant/Gate Tender $35.03

28310 - Lifeguard $28.08

28350 - Park Attendant (Aide) $38.60

28510 - Recreation Aide/Health Facility Attendant $30.53

28515 - Recreation Specialist $39.98

28630 - Sports Official $31.80

28690 - Swimming Pool Operator $41.69

99030 - Cashier $27.23

99050 - Desk Clerk $27.84

99730 - Refuse Collector $42.65

99810 - Sales Clerk $30.88

99820 - School Crossing Guard $27.97

99830 - Survey Party Chief $72.45

99831 - Surveying Aide $44.09

99832 - Surveying Technician $51.07

99840 - Vending Machine Attendant $31.00

99841 - Vending Machine Repairer $35.37

99842 - Vending Machine Repairer Helper $31.00

15050 - Computer Based Training Specialist / Instructor $66.29

15060 - Educational Technologist $58.13

15070 - Flight Instructor (Pilot) $93.35

Cognitive Professional Services – MAS SIN 561320SBSA – Page 10

15080 - Graphic Artist $57.71

15090 - Technical Instructor $52.25

15095 - Technical Instructor/Course Developer $62.75

15110 - Test Proctor $43.18

15120 - Tutor $43.18

30021 - Archeological Technician I $44.00

30022 - Archeological Technician II $51.15

30023 - Archeological Technician III $62.13

30030 - Cartographic Technician $62.13

30040 - Civil Engineering Technician $57.55

30061 - Drafter/CAD Operator I $46.31

30062 - Drafter/CAD Operator II $51.15

30063 - Drafter/CAD Operator III $56.42

30064 - Drafter/CAD Operator IV $68.26

30081 - Engineering Technician I $36.46

30082 - Engineering Technician II $40.31

30083 - Engineering Technician III $44.42

30084 - Engineering Technician IV $53.80

30085 - Engineering Technician V $64.68

30086 - Engineering Technician VI $77.11

30090 - Environmental Technician $50.70

30210 - Laboratory Technician $43.93

30240 - Mathematical Technician $64.51

30361 - Paralegal/Legal Assistant I $44.10

30362 - Paralegal/Legal Assistant II $53.36

30363 - Paralegal/Legal Assistant III $64.12

30364 - Paralegal/Legal Assistant IV $76.45

30390 - Photo-Optics Technician $64.51

30461 - Technical Writer I $48.22

30462 - Technical Writer II $57.63

30463 - Technical Writer III $68.49

N/A - Program Analyst $82.48

N/A - Senior Program Analyst $108.85

N/A - Systems Architect $139.04

N/A - Web Developer $56.44

N/A - SharePoint Developer $91.95

Cognitive Professional Services – MAS SIN 561320SBSA – Page 11

Labor Category Descriptions

01011 Accounting Clerk I Performs very simple and routine accounting clerical operations, for example, recognizing and comparing easily identified numbers and codes on similar and repetitive accounting documents, verifying mathematical accuracy, and identifying discrepancies and bringing them to the supervisor's attention.

Supervisor gives clear and detailed instructions for specific assignments. Employee refers to supervisor all matters not covered by instructions. Work is closely controlled and reviewed in detail for accuracy, adequacy, and adherence to instructions.

01012 Accounting Clerk II Performs one or more routine accounting clerical operations, such as: examining, verifying, and correcting accounting transactions to insure completeness and accuracy of data and proper identification of accounts, and checking that expenditures will not exceed obligations in specified accounts; totaling, balancing, and reconciling collection vouchers; posting data to transaction sheets where employee identifies proper accounts and items to be posted; and coding documents in accordance with a chart (listing) of accounts.

Employee follows specific and detailed accounting procedures. Completed work is reviewed for accuracy and compliance with procedures.

01013 Accounting Clerk III Uses a knowledge of double entry bookkeeping in performing one or more of the following:

• Posts actions to journals,

• identifying subsidiary accounts affected and debit and credit entries to be made and assigning proper codes;

• reviews computer printouts against manually maintained journals, detecting and correcting erroneous postings,

• and preparing documents to adjust accounting classifications and other data; or reviews lists of transactions rejected by an automated system, determining reasons for rejections, and preparing necessary correcting material.

• On routine assignments, employee selects and applies established procedures and techniques.

Detailed instructions are provided for difficult or unusual assignments. Completed work and methods used are reviewed for technical accuracy.

01020 Administrative Assistant In addition to secretarial duties (filing, taking phone calls, scheduling appointments, making travel arrangements), this position will provide administrative support to executive staff with office management responsibilities to include budgeting, personnel records and payroll. The Administrative Assistant may be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials.

01050 Data Entry Operator (Occupational Base) In addition to secretarial duties (filing, taking phone calls, scheduling appointments, making travel arrangements), this position will provide administrative support to executive staff with office management responsibilities to include budgeting, personnel records and payroll. The Administrative Assistant may be required to work independently on projects requiring research and preparation of briefing charts and other

Cognitive Professional Services – MAS SIN 561320SBSA – Page 12 presentation materials.

01051 Data Entry Operator I This position works under close supervision and follows specific procedures or detailed instructions. The

Data Entry Operator I works from various standardized source documents that have been coded and require little or no selecting, coding or interpreting of data. Problems such as erroneous items and codes, or missing information are resolved at the supervisory level. Work is routine and repetitive.

01052 Data Entry Operator II This position requires the application of experience and judgment in selecting procedures to be followed, and searching for interpreting, selecting, or coding items to be entered from a variety of document sources.

The Data Entry Operator II may occasionally perform routine work as described for Data Entry Operator I.

Excluded are operators above Level II using the key entry controls to access, read, and evaluate the substance of specific records to take substantive actions, or to make entices requiring a similar level of knowledge.

01060 Dispatcher, Motor Vehicle Assigns motor vehicles and drivers for conveyance of freight or passengers. Compiles list of available vehicles. Assigns vehicles according to factors, such as length and purpose of trip, freight or passenger requirements and preference of user. Issues keys, record sheets, and credential to drivers. Records time of departure, destination, cargo, and expected time of return. Investigates overdue vehicles. May confer with customers to expedite or locate missing, misrouted, delayed or damaged merchandise. May maintain record of mileage, fuel used, repairs made and other expenses. May establish service or delivery routes. May supervise loading and unloading. May issue equipment to drivers, such as handtrucks, dollies, and blankets.

May direct activities of drivers, using two-way radio. May assign helpers to drivers. May work at vehicle distribution center and assign vehicles to customer agencies.

01070 Document Preparation Clerk Prepares documents such as brochures, books, periodicals, catalogs, and pamphlets for copying or photocopying, photographic, and other reproducing office machine. Cuts documents into individual pages of standard size and format when allowed by margin space, using paper cutter or razor knife. Reproduces document pages as necessary to improve clarity or to reduce one or more pages into single page of standard size for copying machine being used, using photocopying machine. Stamps standard symbols on pages or inserts instruction cards between pages of material to notify Duplicating Machine Operator of special handling, such as manual repositioning during copying procedure. Prepares cover sheet and document folder for material, and index card for organizations' files indicating information, such as organization's name and address, subject or product category, and index code to identify material. Inserts material to be copied in document folder, and files folder for processing according to index code and copying priority schedule.

01090 Duplicating Machine Operator Operates one or more photocopying, photographic, mimeograph and duplicating office machines to make copies of documents such as letters, reports, directives, manuals, articles and bulletins. Operates small binding machines. Performs clerical duties associated with the request for printing and photographic services. Prepares assembly sheets and printing requisitions with specifications for printing and binding.

Keeps record of work, and delivers and picks up work. Performs minor repairs and preventive maintenance.

Cognitive Professional Services – MAS SIN 561320SBSA – Page 13

Maintains an inventory of supplies and parts needed for reproduction equipment. Important variables may be indicated by trade name of machine operated.

01111 General Clerk I Follows a few clearly detailed procedures in performing simple repetitive tasks in the same sequence, such as filing precoded documents in a chronological file or operating office equipment, e.g., mimeograph, photocopy, addressograph or mailing machine.

01112 General Clerk II Follows a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts. Little or no subject-matter knowledge is required, but the clerk needs to choose the proper procedure for each task.

01113 General Clerk III Work requires a familiarity with the terminology of the office unit. Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task.

Recognized problems are referred to others.

01120 Housing Referral Assistant Provides housing information to an organization's employees moving to a new location. Contacts individuals or organizations such as landlords, real estate agents, mobile home dealers, trailer court managers and Chambers of Commerce by phone and correspondence to obtain listings of rental or sale properties, possible future prospects of housing, and to develop a working relationship with the housing referral service. Compiles listings of houses, apartments and mobile homes which may be rented and properties which may be purchased. Periodically, communicates with contacts to update listings. Ensures that property owners are in compliance with nondiscrimination policy. Counsels applicants with regard to special circumstances, e.g. medical or financial hardships, and availability of housing that will meet applicants' needs. Provides information regarding community services, i.e.,. schools, churches, transportation, hospitals, motels and job information centers. Searches files, places telephone calls and makes referrals. Furnishes information to inquirer interested in home purchase regarding locations, owners, agents, price ranges, loans and other related information. Maintains daily records of office activities, including number of applicants, number placed, and agents solicited or listed. Schedules appointments for housing inspectors. Prepares reports, as required, and replies to complaints, investigations and letters of inquiry.

01141 Messenger Courier Drives automobile or light truck to deliver messages, documents, packages and mail to various business concerns or governmental agencies. May transport office personnel and visitors, and perform miscellaneous errands, such as carrying mail to and from the post office and sorting or opening incoming and outgoing mail. May obtain receipts for articles delivered and keep a log of items received and delivered. May deliver items to offices and departments within an establishment.

Cognitive Professional Services – MAS SIN 561320SBSA – Page 14

01191 Order Clerk I Handles orders involving items which have readily identified uses and applications. May refer to a catalog, manufacturer's manual or similar document to insure that proper item is supplied or to verify price of ordered item.

01192 Order Clerk II Handles orders that involve making judgments such as choosing which specific product or material from the establishment's product lines will satisfy the customer's needs, or determining the price to be quoted when pricing involves more than merely referring to a price list or making some simple mathematical calculations.

01261 Personnel Assistant (Employment) I Performs routine tasks which require a knowledge of personnel procedures and rules, such as: providing simple employment information and appropriate lists and forms to applicants or employees on types of jobs being filled, procedures to follow, and where to obtain additional information; ensuring that the proper forms are completed for name changes, locator information, applications, etc. and reviewing completed forms for signatures and proper entries; or maintaining personnel records, contacting appropriate sources to secure any missing items, and posting items such as dates of promotions, transfer, and hire, or rates of pay or personal data. If this information is computerized, outside inquiries for simple factual information, such as verification of dates of employment in response to telephone credit checks of employees. some receptionist or other clerical duties may be performed. May be assigned work to provide training for a higher level position. Detailed rules and procedures are available for all assignments. Guidance and assistance on unusual questions are available at all times. Work is spot checked, often on a daily basis.

01262 Personnel Assistant (Employment) II Examines and/or processes personnel action documents using experience in applying personnel procedures and policies. Ensures that information is complete and consistent and determines whether further discussion with applicants or employees is needed or whether personnel information must be checked against additional files or listings. Selects appropriate precedents, rules, or procedures from a number of alternatives. Responds to varied questions from applicants, employees, or managers for readily available information which can be obtained from file material or manuals; responses require skill to secure cooperation in correcting improperly completed personnel documents or to explain regulations and procedures. May provide information to managers on availability of applicants and status of hiring actions;

may verify employment dates and places supplied on job applications; may maintain personnel records;

and may administer typing and stenography test. Completes routine assignments independently. Detailed guidance is available for situations which deviate from established precedents. Clerks/assistants are relied upon to alert higher level clerks/assistants or supervisor to such situations. Work may be spot checked periodically.

01263 Personnel Assistant (Employment) III Serves as a clerical expert in independently processing the most complicated types of personnel actions, e.g., temporary employment, rehires, and dismissals and in providing information when it is necessary to consolidate data from a number sources, often with short deadlines. Screens applications for obvious rejections. Resolves conflicts in computer listings or other sources of employee information. Locates lost documents or reconstructs information using a number of sources. May check references of applicants when information in addition to dates and places of past work is needed, and judgment is required to ask appropriate routine follow-up questions. May provide guidance to lower level clerks. Supervisory review is similar to level II. AND/OR Performs routine personnel assignments beyond the clerical level, such as:

Cognitive Professional Services – MAS SIN 561320SBSA – Page 15 orienting new employees to programs, facilities, rules on time and attendance, and leave policies;

computing basic statistical information for reports on manpower profiles, EEO progress and accomplishments, hiring activities, attendance and leave profiles, turnover, etc.; and screening applicants for well-defined positions, rejecting those who do not qualify for available openings for clear cut reasons, referring others to appropriate employment interviewer. Guidance is provided on possible sources of information, methods of work, and types of reports needed. Completed written work receives close technical review from higher level personnel office employees; other work may be checked occasionally.

01270 Production Control Clerk Compiles and records production data for industrial establishments to compare records and reports on volume of production, consumption of material, quality control, and other aspects of production, performing any combination of the following duties: Compiles and records production data from such documents as customer orders, work tickets, product specifications, and individual worker production sheets, following prescribed recording procedures and using typewriter and other devices. Calculates such factors as types and quantities of items produced, materials used, amount of scrap, frequency of defects, and worker and department production rates, using adding machine or calculator. Writes production reports based on data compiled, tabulated and computed, following prescribed formats. Maintains files of documents used and prepared. Compiles from customer orders and other specifications detailed production sheets or work tickets for use by production workers as guides in assembly or manufacture of products. Prepares written work schedules based on established guidelines and priorities. Compiles material inventory records and prepares requisitions for procurement of materials and supplies. Charts production, using chart, graph, or pegboard, based on statistics compiled for reference by production and management personnel. Sorts and distributes work tickets or material to workers. May compute wages from employee time cards and post wage data on records used for preparation of payroll.

01280 Receptionist This position greets visitors, determining nature of visits and directing visitors to appropriate persons. The

Receptionist may also have other duties such as recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; making appointments; keeping a log of visitors;

and issuing visitor passes. In this position, one may also work on a computer and perform other routine clerical work that may occupy the major portion of the worker's time.

01290 Rental Clerk Performs clerical duties concerned with rental and management of public housing projects. Answers telephone and responds to requests for maintenance, complaints, rental information or, as appropriate, forwards calls to senior officials. Receives rental payments and other income, assesses late charges, applies cancellation stamp required by government housing agency, writes receipts, and prepares rental transmittal forms and collection logs for government accounting system. Receives security deposits and prepares tenant receipts. Prepares bank deposits. Maintains tenant files. Follows up on income re-certifications.

01300 Scheduler, Maintenance Schedules repairs and lubrication of motor vehicles for vehicle-maintenance concern or company automotive-service shop. Schedules vehicles for lubrication or repairs based on date of last lubrication and mileage traveled or urgency of repairs. Contacts garage to verify availability of facilities. Notifies parking garage workers to deliver specified vehicles. Maintains file of requests for services.

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01311 through 01313 Secretary I through III (Occupational

Base) Provides principal secretarial support in an office, usually to one individual, and, in some cases, also to the subordinate staff of that individual. Maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff. Works fairly independently, receiving a minimum of detailed supervision and guidance. Performs varied clerical and secretarial duties requiring a knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office.

Classification by Level:

Secretary jobs which meet the required characteristics are matched at one of five levels according to two factors: (a) Level of the secretary's supervisor within the overall organizational structure, and (b) level of the secretary's responsibility. The table following the explanations of these factors indicates the level of the secretary for each combination of factors.

Level of Secretary's Supervisor (LS)

Secretaries should be matched with one of the three LS levels below that best describes the organization of the secretary's supervisor.

• LS-1

o Organizational structure is not complex and internal procedures and administrative controls are simple and informal; supervisor directs staff through face-to-face meetings.

• LS-2

o Organizational structure is complex and is divided into subordinate groups that usually differ from each other as to subject matter, function, etc.; supervisor usually directs staff through intermediate supervisors; and internal procedures and administrative controls are formal. An entire organization (e.g., division, subsidiary, or parent organization) may contain a variety of subordinate groups which meet the LS-2 definition. Therefore, it is not unusual for one LS-2 supervisor to report to another LS-2 supervisor.

o The presence of subordinate supervisors does not by itself mean LS-2 applies, e.g., a clerical processing organization divided into several units, each performing very similar work, is placed in LS-1.

o In smaller organizations or industries such as retail trades, with relatively few organizational levels, the supervisor may have an impact on the policies and major programs of the entire organization, and may deal with important outside contacts as described in LS-3.

• LS-3

o Organizational structure is divided into two or more subordinate supervisory levels (of which at least one is a managerial level) with several subdivisions at each level. Executive's program(s) are usually interlocked on a direct and continuing basis with other major organizational segments, requiring constant attention to extensive formal coordination, clearances, and procedural controls. Executive typically has: Financial decision-making authority for assigned program(s); considerable impact on the entire organization's financial position or image; and responsibility for, or has staff specialists in, such areas as personnel and administration for assigned organization. Executive plays an important role in determining the policies and major programs of the entire organization, and spends considerable time dealing with outside parties actively interested in assigned program(s) and current or controversial issues.

Level of Secretary's Responsibility (LR)

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This factor evaluates the nature of the work relationship between the secretary and the supervisor or staff, and the extent to which the secretary is expected to exercise initiative and judgment. Secretaries should be matched at the level best describing their level of responsibility. When a position's duties span more than one LR level, the introductory paragraph at the beginning of each LR level should be used to determine which of the levels best matches the position. (Typically, secretaries performing at the higher levels of responsibility also perform duties described at the lower levels.)

LR-1 Carries out recurring office procedures independently. Selects the guideline or reference which fits the specific case. Supervisor provides specific instructions on new assignments and checks completed work for accuracy. Performs varied duties including or comparable to the following:

• Responds to routine telephone requests which have standard answers; refers calls and visitors to appropriate staff. Controls mail and assures timely staff response; may send form letters;

• As instructed, maintains supervisor's calendar, makes appointments, and arranges for meeting rooms;

• Reviews materials prepared for supervisor's approval for typographical accuracy and proper format;

• Maintains recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans;

• Requisitions supplies, printing, maintenance, or other services. Types, takes and transcribes dictation, and establishes and maintains office files.

LR-2 Handles differing situations, problems, and deviations in the work of the office according to the supervisor's general instructions, priorities, duties, policies, and program goals. Supervisor may assist secretary with special assignments. Duties include or are comparable to the following:

• Screens telephone calls, visitors, and incoming correspondence; personally responds to requests for information concerning office procedures; determines which requests should be handled by the supervisor, appropriate staff member or other offices. May prepare and sign routine, nontechnical correspondence in own or supervisor's name;

• Schedules tentative appointments without prior clearance. Makes arrangements for conferences and meetings and assembles established background materials, as directed. May attend meetings and record and report on the proceedings;

• Reviews outgoing materials and correspondence for internal consistency and conformance with supervisor's procedures; assures that proper clearances have been obtained, when needed;

• Collects information from the files or staff for routine inquiries on office program(s) or periodic reports. Refers non-routine requests to supervisor or staff;

• Explains to subordinate staff supervisor's requirements concerning office procedures. Coordinates personnel and administrative forms for the office and forwards for processing.

LR-3 Uses greater judgment and initiative to determine the approach or action to take in non-routine situations. Interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Duties include or are comparable to the following:

• Based on a knowledge of the supervisor's views, composes correspondence on own initiative about administrative matters and general office policies for supervisor's approval;

• Anticipates and prepares materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered;

• Reads publications, regulations, and directives and takes action or refers those that are important to the supervisor and staff;

• Prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions;

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• Advises secretaries in subordinate offices on new procedures; requests information needed from the subordinate office(s) for periodic or special conferences, reports, inquiries, etc. Shifts clerical staff to accommodate workload needs.

LR-4 Handles a wide variety of situations and conflicts involving the clerical or administrative functions of the office which often cannot be brought to the attention of the executive. The executive sets the overall objectives of the work. Secretary may participate in developing the work deadlines. Duties include or are comparable to the following:

• Composes correspondence requiring some understanding of technical matters; may sign for executive when technical or policy content has been authorized;

• Notes commitments made by executive during meetings and arranges for staff implementation. On own initiative, arranges for staff member to represent organization at conferences and meetings, establishes appointment priorities, or reschedules or refuses appointments or invitations;

• Reads outgoing correspondence for executive's approval and alerts writers to any conflict with the file or departure from policies or executive's viewpoints; gives advice to resolve the problems;

• Summarizes the content of incoming materials, specially gathered information, or meetings to assist executive; coordinates the new information with background office sources; draws attention to important parts or conflicts;

• In the executive's absence, ensures that requests for action or information are relayed to the appropriate staff member; as needed, interprets request and helps implement action; makes sure that information is furnished in timely manner; decides whether executive should be notified of important or emergency matters.

Excludes secretaries performing any of the following duties:

Acts as office manager for the executive's organization, e.g., determines when new procedures are needed for changing situations and devises and implements alternatives; revises or clarifies procedures to eliminate conflict or duplication; identifies and resolves various problems that affect the orderly flow of work in transactions with parties outside the organization.

Prepares agenda for conferences; explains discussion topics to participants; drafts introductions and develops background information and prepares outlines for executive or staff member(s) to use in writing speeches.

Advises individuals outside the organization on the executive's views on major policies or current issues facing the organization; contacts or responds to contact from high-ranking outside officials (e.g., city or

State officials, members of Congress, presidents of national unions or large national or international firms, etc.) in unique situations. These officials may be relatively inaccessible, and each contact typically must be handled differently, using judgment and discretion.

CRITERIA FOR MATCHING SECRETARIES BY LEVEL

Secretary I (01311), Secretary II (01312), Secretary III (01313), Secretary IV (01314), and Secretary V

(01315)

LR-1 LR-2 LR-3 LR-4

LS-1 I 01311 II 01312 III 01313 IV 01314

LS-2 I 01311 III 01313 IV 01314 V 01315

LS-3 I 01311 IV 01314 V 01315 V 01315

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01320 Service Order Dispatcher Receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company. Records information, such as name, address, article to be repaired, or service to be rendered. Prepares work order and distributes to service crew. Schedules service call and dispatches service crew. Calls or writes customer to insure satisfactory performance of service. Keeps record of service calls and work orders. May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.

01410 Supply Technician Performs limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, property utilization) related to depot, local, or other supply activities. Work usually is segregated by commodity area or function, and controlled in terms of difficulty, complexity, or responsibility. Assignments usually relate to stable or standardized segments of technical supply management operations; or to functions or subjects that are narrow in scope or limited in difficulty. The work generally involves individual case problems or supply actions. This work may require consideration of program requirements, together with specific variations in or from standardized guidelines.

Assignments require

• a good working knowledge of the governing supply systems, programs, policies, nomenclature, work methods, manuals, or other established guidelines;

• an understanding of the needs of the organization serviced; and

• analytical ability to define or recognize the dimension of the problems involved, to collect the necessary data, to establish the facts, and to take or recommend action based upon application or interpretation of established guidelines.

Illustrative Assignments:

1. Inventory management: Responsible for inventory management of decentralized and decontrolled items, including supplies, and equipment. Items managed typically are of low unit or annual demand value, involve short procurement lead time (less than 9 months), are obtained from standard or other readily available sources of supply, and reflect relatively stable patterns of demand. Items usually are of a general, common-use type, non-reparable and seldom require intensive investigation of atypical variations in their supply and demand patterns. Positions are located in local, regional, or headquarters offices for which the military supply management organization has overall inventory management responsibility. The work includes requirements determination and forecasting, distribution or redistribution of material, procurement authorization, limited funds management, or other related work.

2. Material coordination: Performs material coordination duties for special programs, maintenance, or production shops. Duties are performed on the basis of practical experience in processing and expediting supply transactions related to the particular organizations serviced.

3. Cataloging: Writes item descriptions for a range of new items entering the supply channels of a particular agency or field establishment. Applies requirements selecting the appropriate description pattern and answering the requirements contained in the pattern. Reviews existing stock catalogs, manufacturers' catalogs, drawings, or other resource materials, for the purpose of matching characteristics or part numbers to identify duplicate items already catalogued or otherwise recorded in the supply system.

Level of Responsibility:

1. Works within a framework of established supply regulations, policies, and procedures, or other governing supply management guidelines.

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2. Deals with a variety of operating officials regarding limited aspects of program needs of the organization serviced. Contacts may relate to inventory requirements in a stable or standardized organization and to the adequate description or identification of less complex items which are new to the system. May contact representatives of commercial firms to obtain information regarding new items of supply, item characteristics, or procurement lead time; or representatives of government agencies (Federal, State or local) regarding the utilization of property.

01420 Survey Worker Interviews people to obtain information on topics such as public issues or consumer buying habits. Contacts people at home or place of business or by telephone following specified sampling procedures, or approaches them at random on street. Asks questions relative to items on form or questionnaire, records answers, and assists persons in filling out forms. May review, sort, classify and file forms according to specified procedures and criteria. May participate in Federal, state or local census surveys.

01531 Travel Clerk I Under close supervision or following specific procedures and detailed instructions arranges travel on one and sometimes two modes of transportation. Travel is almost always recurrent by the same modes, carriers, routes and same major points of origin and destination, seldom involving special transportation privileges or requiring special allowances or planning for supplemental transportation facilities. When such services are required, they do not occur in such variety or with such frequency as to create problems of timing or coordination.

01532 Travel Clerk II Travel usually involves the use of two or more modes of transportation. Information on carriers, modes and facilities is readily available since most carriers servicing the area maintain local facilities or publish information regularly. Single carriers or connecting carriers have schedules that are easily coordinated through the use of readily obtainable timetables or guides.

Travel is frequently recurrent. A substantial number of problems arise as a result of rerouting, and there are often side trips requiring changes of transportation. Travel is usually to areas accessible by direct line or established connecting points and normal modes of transportation. Travel is not always planned well in advance, so there may be major problems of scheduling or accommodations.

Travel involves special transportation privileges or special allowances and requires authorization or planning for supplemental or special transportation facilities, and when such services are required, they usually do not occur in such variety or with such frequency as to create major…