MAS - CTI Resource Management Services, Inc. - GS02F039CA

GSA TAPS Price List

GS-02F-039CA

July 2024 i

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY AND SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

MULTIPLE AWARD SCHEDULE (MAS)

Federal Supply Group: Temporary Administrative and

Professional Staffing Services Contract Number: GS-02F-039CA

Price List Current as of Modification #PS-842, Refresh 10 Effective 4/6/2022 Period of Performance: 4/14/2020 thru 4/13/2025

Updated 7/9/2024

CTI Resource Management Services, Inc.

4151 Woodcock Drive, Suite 100

Jacksonville, FL. 32207 Phone: 904.722.6500

DUNS: 129154733

www.ctirms.com Service-Disabled Veteran-Owned Small Business (SDVOSB)

Corporate Point of Contact: Mike VonBalson

Phone: 904-722.6503 gsa@ctirms.com

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The internet address for GSA Advantage! is: www.GSAAdvantage.gov.

For more information on ordering from the Federal Supply Schedule for Temporary, Administrative and Professional Staffing Services click on the Ordering Procedures button at http://www.gsa.gov/tempservices.

July 2024 ii

TABLE OF CONTENTS

COMPANY OVERVIEW

ORDERING INFORMATION

SCHEDULE ITEMS (SPECIAL ITEM NUMBERS (SINS))

LABOR CATEGORY RATES

LABOR CATEGORY DESCRIPTIONS

July 2024

COMPANY OVERVIEW

CTI Resource Management Services, Inc. (CTI) is a Center for Verification and Evaluation (CVE) verified Service-Disabled, Veteran-Owned Small Business (SDVOSB), headquartered in Jacksonville, FL, founded in March 2003 to provide fast, friendly, and efficient services to government organizations worldwide. CTI has extensive experience providing information technology, help desk management, and administrative services support throughout the U.S. for government customers. CTI forms a true partnership with our customers, employees, and teammates which results in stellar program performance. We consistently exceed customer expectations, as represented by our OpenRatings customer satisfaction survey. CTI has the mature processes and financial stability of a large company ensuring capable financial, schedule, and technical management of our contracts combined with the nimble response of a small firm which allows us to respond quickly and capably to our customers’ evolving requirements.

Broad Customer Base: Commander, Navy Installations Command (CNIC); Navy Recruiting Command (NRC); Commander, Navy Region Southeast (CNRSE); Naval Undersea Warfare Center (NUWC); Naval Education and Training Command (NETC);

Airmen & Family Readiness Center (A&FRC); Department of Homeland Security (DHS);

Defense Intelligence Agency (DIA); DoD-Washington Headquarters Services (WHS);

United States Agency for Global Media (USAGM); United States Attorney’s Office (USAO); Department of Justice (DoJ); Department of Agriculture, (USDA); and Department of Veterans Affairs (VA)

Stable Workforce: Since inception, our retention rate has been >87% Ability to Manage all Contract Types: Approved for Cost Plus Contracts and DCAA approved provisional rates Security: Experienced with DoD and civilian agency security processes Proven Ability to Manage Teams: Have managed a 15 company DHS PACTS IDIQ

Team

CTI has received several industry awards that recognize our ability to create a family atmosphere for our employees which has been key to our ability to recruit and retain staff, including short term and incumbent employees, who provide consistently high quality support for our customers. CTI awards include INC 5000 Fastest-Growing Private Companies (2008 to 2013 – INC Magazine), Florida Best Places to Work (2011 to 2015 and 2017 to 2022 – Florida Trend), Companies with a Heart (2012, 2014 to 2016 and 2018 to 2022 – 904 Magazine), Best Places to Work (2009 and 2014 – Jacksonville Business Journal), First Coast Worksite Wellness Council Gold Level Award (2012 to 2015 and 2017 to 2020), and Quality Service Provider (QSP) Small Business Partner of the Year (2012 and 2017 – General Dynamics) and the prestigious Hire Vets Gold Medallion in 2021 awarded by the Department of Labor (DoL).

July 2024

ORDERING INFORMATION

1. Awarded Special Item Numbers (SIN):

561320SBSA: Temporary Staffing (SBSA)

Description of SINs is located here: Schedule Items (Special Item Numbers (SINs)).

Rates are listed here: Labor Category Rates.

Descriptions of labor categories including job titles, experience, functional responsibility, and education are listed here: Labor Category Descriptions.

2. Maximum Order*: $100,000 USD

* Customer orders are not restricted by a maximum order limit. This commercial practice brings more value and more choices to our customers. In accordance with FAR 8.404(b) (3), the maximum order threshold represents the point at which it is advantageous for customers to seek a price reduction. If an order over the maximum order threshold identified in the CTI’s catalog or price list is placed, the order may be placed with the CTI under the Schedule contract in accordance with FAR 8.405. In fact, after a customer reviews the price list(s) or GSA Advantage!®, the FAR instructs customers to generally seek price reductions for orders exceeding this threshold from Schedule contractor(s) appearing to provide the best value (considering price and other factors). However, CTI may decline the order within five working days.

3. Minimum Order: $100 USD

4. Geographic Coverage: 50 States and the District of Columbia

5. Points of Production: N/A

6. Prices: Prices herein are net

7. Quantity Discounts: None

8. Prompt Payment Terms: Net 30

9. Government Purchase Card: Government purchase cards are accepted below and equal to the micro-purchase threshold, but are not accepted above the micro-purchase threshold.

10. Foreign Item: N/A

11. Delivery Time: As negotiated between Contractor and Ordering Agency at Task Order Level.

12. FOB Points: As negotiated between Contractor and Ordering Agency at Task Order Level.

13. Ordering Address:

CTI Resource Management Services, Inc.

4151 Woodcock Dr, Suite 100

July 2024

Jacksonville, FL 32207

TAX ID #: 45-0505032

CAGE CODE: 3EC89

14. Payment Address:

CTI Resource Management Services, Inc.

ATTN: Accounts Receivable 4151 Woodcock Dr, Suite 100 Jacksonville, FL 32207

15. N/A

16. N/A

17. Terms and Conditions of Government Credit Cards: Accept any below or equal to the micro-purchase threshold.

Agencies may make payments for written orders by using the government wide commercial purchase card. Payments made using the GSA SmartPay® purchase card are not eligible for any negotiated prompt payment discount.

"Government wide commercial purchase card" means a uniquely numbered credit card issued to named individual government employees or entities, to pay for official government purchases.

Schedule contractors are required to accept the government purchase card as payment for acquisitions up to the micro-purchase threshold. The card may be used for payment in excess of this threshold only if the using agency and contractor agree.

Guidance on the use of the government wide commercial purchase card is available on the GSA SmartPay® website.

CTI will not process a transaction for payment through the credit card clearinghouse until the purchased supplies have been shipped, or services performed. Unless the cardholder requests correction or replacement of a defective or faulty item in accordance with other contract requirements, the contractor will immediately credit a cardholder's account for items returned as defective or faulty.

18. N/A

19. N/A

20. Terms and Conditions of Repair Parts Indicating Date of Parts Price Lists and Any Discounts from List Prices (if applicable): N/A

a. Terms and Conditions for Any Other Services (if applicable): N/A

21. N/A

22. N/A

23. N/A

July 2024

24. N/A

25. DUNS #: 129154733

26. Central Contractor Registration: Contractor has an Active Registration in the System for Award Management (SAM) (previously the CCR database). CAGE/NCAGE CODE: 3EC89.

SCHEDULE ITEMS (SPECIAL ITEM NUMBERS (SINS))

SIN Description

561320SBSA TEMPORARY STAFFING (SBSA): This SIN is set aside for small business concerns only – Includes temporary administrative and professional staffing.

July 2024

LABOR CATEGORY RATES

Labor Category Approved Rate

SIN 736-1 Administrative Support and Clerical Occupations

Accounting Clerk I $32.02

Accounting Clerk II $35.41

Accounting Clerk III $39.10

Administrative Assistant $52.05

Court Reporter $47.49

Data Entry Operator I $28.09

Data Entry Operator II $30.26

Dispatcher, Motor Vehicle $49.35

Document Preparation Clerk $28.29

Duplicating Machine Operator $28.29

General Clerk I $28.84

General Clerk II $31.07

General Clerk III $34.62

Housing Referral Assistant $48.88

Messenger Courier $26.27

Order Clerk I $30.56

Order Clerk II $33.04

Personnel Assistant (Employment) I $34.92

Personnel Assistant (Employment) II $38.61

Personnel Assistant (Employment) III $42.49

Production Control Clerk $47.68

Receptionist $30.92

Rental Clerk $34.36

Scheduler, Maintenance $40.03

July 2024

Labor Category Approved Rate

Secretary I $40.06

Secretary II $44.30

Secretary III $48.88

Service Order Dispatcher $48.64

Supply Technician $52.05

Survey Worker $39.44

Travel Clerk I $28.13

Travel Clerk II $31.12

Travel Clerk III $34.51

Word Processor I $36.42

Word Processor II $40.37

Word Processor III $44.65

SIN 736-2 Automatic Data Processing Occupations

Computer Operator I $34.92

Computer Operator II $38.61

Computer Operator III $42.49

Computer Operator IV $46.73

Computer Operator V $51.30

Peripheral Equipment Operator $34.92

Personal Computer Support Technician $46.73

Graphic Artist $53.44

SIN 736-5 Technical and Professional Occupations

Electronics Technician Maintenance I $51.53

Electronics Technician Maintenance II $54.20

Electronics Technician Maintenance III $56.91

Engineering Technician I $33.53

Engineering Technician II $37.12

Engineering Technician III $41.01

July 2024

Labor Category Approved Rate

Engineering Technician IV $49.77

Engineering Technician V $59.95

Engineering Technician VI $71.59

Technical Writer I $44.56

Technical Writer II $53.36

Technical Writer III $63.55

Management Analyst $54.77

Senior Budget Analyst $46.96

Program Manager, Junior $52.17

July 2024

LABOR CATEGORY DESCRIPTIONS

NONPROFESSIONAL LABOR CATEGORIES

Accounting Clerk I

Minimum/General Experience: 0-1 years Minimum Education: HS Functional Responsibility: This position is responsible for performing one or more routine accounting clerical operations such as: examining, verifying, and correcting various accounting documents to ensure completeness and accuracy of data in accordance to accounting procedures.

Specific tasks/duties are assigned under adequate supervision. Entry-level reconciliation and posting will be assigned under detailed guidance. In most instances, an employee in this position will rely on the supervisors’ instructions. Completed work will be reviewed for accuracy and compliance with procedures.

Accounting Clerk II

Minimum/General Experience: 1-3 years Minimum Education: HS Functional Responsibility: This position uses knowledge of double entry bookkeeping in performing one or more of the following: posting actions to journals, identifying subsidiary accounts affected, making debit and credit entries, and assigning proper codes. The Accounting Clerk II may review computer printouts against manually maintained journals, detect and correct erroneous postings, and prepare documents to adjust accounting classifications and other data, or review lists of transactions rejected by an automated system. In this instance, the Accounting Clerk II will determine reasons for rejections, and prepare necessary correcting material. On routine assignments, an employee will select and apply established procedures and techniques. Detailed instructions are provided for difficult or unusual assignments. Completed work and methods used, are reviewed for technical accuracy.

Accounting Clerk III

Minimum/General Experience: 3-5 years Minimum Education: HS Functional Responsibility: The Accounting Clerk III maintains journals or subsidiary ledgers of an accounting system and balances and reconciles accounts. Typical duties include one or both of the following: 1.) reviewing invoices and statements verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit determining accounts involved. The review will include coding transactions, and processing material through data processing for application in the accounting system; 2.) analysis and reconciliation of computer printouts with operating unit reports (contacting units, researching causes of discrepancies, and taking action to ensure that accounts balance). Supervisor provides suggestions for handling unusual or non-recurring transactions. Conformance with requirements and technical soundness of completed work are reviewed by the supervisor, or are controlled by mechanisms built into the accounting processes.

Administrative Assistant

July 2024

Minimum/General Experience: 3 years (AA may be substituted for 2 years of experience) Minimum Education: AA/HS Functional Responsibility: In addition to secretarial duties (filing, taking phone calls, scheduling appointments, making travel arrangements), this position will provide administrative support to executive staff with office management responsibilities to include budgeting, personnel records and payroll. The Administrative Assistant may be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials.

Court Reporter

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: This position records examination, testimony, judicial opinions, judge's charge to jury, judgment or sentence of court, or other proceedings in a court of law by manual or machine shorthand. The Court Reporter reads portions of transcript during trial at the judge's request, and asks speakers to clarify inaudible statements. The Court Reporter transcribes recorded material using a typewriter, or dictates material into a recording machine.

Data Entry Operator I

Minimum/General Experience: None Minimum Education: HS Functional Responsibility: This position works under close supervision and follows specific procedures or detailed instructions. The Data Entry Operator I works from various standardized source documents that have been coded and require little or no selecting, coding or interpreting of data. Problems such as erroneous items and codes, or missing information are resolved at the supervisory level. Work is routine and repetitive.

Data Entry Operator II

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: This position requires the application of experience and judgment in selecting procedures to be followed, and searching for interpreting, selecting, or coding items to be entered from a variety of document sources. The Data Entry Operator II may occasionally perform routine work as described for Data Entry Operator I.

Dispatcher, Motor Vehicle

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: This position is responsible for the assignment of motor vehicles and drivers for conveyance of freight or passengers, and compiles lists of available vehicles. The assignment of vehicles is determined by factors such as length and purpose of trip, freight or passenger requirements, and preference of user. Additional responsibilities include the issuance of keys, record sheets, and driver credentials. The Dispatcher records time of departure, destination, cargo, expected time of return and investigates overdue vehicles. The Dispatcher may confer with customers to expedite or locate missing, misrouted, delayed or damaged merchandise, maintain record of mileage, fuel used, repairs made, and other expenses. The Dispatcher may establish

July 2024 service or delivery routes, supervise loading and unloading, issue equipment to drivers, (such as hand trucks, dollies, and blankets), direct activities of drivers, assign helpers to drivers, work at vehicle distribution centers, and assign vehicles to customer agencies.

Document Preparation Clerk

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: This position prepares documents such as brochures, books, periodicals, catalogs, and pamphlets for copying or photocopying. The Document Preparation Clerk cuts documents into individual standardized pages, using a paper cutter or razor knife.

Document pages are reproduced as necessary to improve clarity or to adjust the standardized page size according to the limitations of the designated copy machine. The Document Preparation Clerk stamps standard symbols on pages or inserts instruction cards to notify Duplicating Machine Operator of special handling, prepares cover sheets and document folders for material, and index cards for files, and files folder according to index code and copies priority schedule.

Duplicating Machine Operator

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: This position operates one or more photocopying, photographic, mimeograph and duplicating office machines to make copies of documents such as letters, reports, directives, manuals, articles and bulletins. Additional responsibilities include: operating small binding machines, performing clerical duties associated with the request for printing and photographic services, preparing assembly sheets, printing requisitions with specifications for printing and binding, recording, delivering and collecting work. The Duplicating Machine Operator performs minor repairs preventive maintenance, and maintains an inventory of supplies and reproduction equipment paying particular attention to important variables indicated by trade name of machine.

General Clerk I

Minimum/General Experience: None Minimum Education: HS Functional Responsibility: This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.

General Clerk II

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes

July 2024 simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

General Clerk III

Minimum/General Experience: 3 years Minimum Education: HS Functional Responsibility: This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness;

compiling information; and handling and adjusting complaints. The General Clerk III may also direct lower level clerks. Positions above level IV are excluded. Such positions (which may include supervisory responsibility over lower level clerks) require workers to use a thorough knowledge of an office's work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments.

Typical jobs covered by this exclusion include administrative assistants, clerical supervisors, and office managers.

Housing Referral Assistant

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: This position provides housing information to an organization's employees moving to a new location. The Housing Referral Assistant will contact individuals or organizations such as landlords, real estate agents, mobile home dealers, trailer court managers and Chambers of Commerce by phone. May correspond to obtain listings of rental or sale properties, future housing prospects, and to develop a working relationship with the housing referral service. Job tasks include: compiling housing lists of rental property and properties for purchase. Periodically the Housing Referral Assistant communicates with contacts to update listings, ensures that property owners comply with the nondiscrimination policy, and counsels applicants with regard to special circumstances, e.g. medical or financial hardships, and availability of housing that will meet applicants' needs.

Messenger Courier

Minimum/General Experience: None Minimum Education: HS Functional Responsibility: The Messenger Courier delivers messages, documents, packages and mail to various business concerns or governmental agencies. An employee in this role may perform the following: miscellaneous errands, such as carrying mail within the base and sorting or opening incoming and outgoing mail, obtain receipts for articles delivered and keep a log of items received and delivered, or deliver items to offices and departments within an establishment. The Messenger Courier may use a bicycle, golf cart, or motorcycle to perform these duties.

July 2024

Order Clerk I

Minimum/General Experience: None Minimum Education: HS Functional Responsibility: This position handles orders involving items that have readily identified uses and applications. The Order Clerk I may refer to a catalog, manufacturer's manual or similar document to insure that the proper item is supplied or to verify the price of orders.

Order Clerk II

Minimum/General Experience: 2 years Minimum Education: HS Functional Responsibility: This position handles orders that involve making judgments such as choosing which specific product or material from the establishment's product lines will satisfy the customer's needs, or determining the price to be quoted when pricing involves more than merely referring to a price list or making some simple mathematical calculations.

Personnel Assistant (Employment) I

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: This position performs a variety of tasks including, but not limited to, clerical and secretarial duties. The work is under general supervision of higher-level personnel in preparation of various human resource tasks throughout compensation, benefits, staffing/employment, EEO procedures and policy administration. The Personnel Assistant I is expected to exercise discretion at all times; limited judgment may be necessary at times. This assistant may be required to operate general office equipment such as: typewriter, personal computer, copier, adding machine, and facsimile.

Personnel Assistant (Employment) II

Minimum/General Experience: 2 years Minimum Education: HS Functional Responsibility: This position serves as a clerical expert in independently processing the most complicated types of personnel actions, e.g., temporary employment, rehires, and dismissals. In this position, one may perform tasks beyond routine clerical such as: pre-employment drug screening and new hire orientation, responding to routine questions on policy and procedures, and/or provide reports on employee turnover or time and attendance. This assistant may be asked to evaluate and consolidate information from various sources under short deadlines, such as internal or external survey information, reporting on company employment statistics (retention, equal opportunity reporting, etc). The Personnel Assistant II may provide guidance to lower level Personnel Assistants. This level requires extensive knowledge of various office software packages. Guidance is provided as needed. Completed written work receives close technical review from higher-level personnel office employees. Work may be checked occasionally

Personnel Assistant (Employment) III

Minimum/General Experience: 4 years

July 2024

Minimum Education: HS Functional Responsibility: This position performs work in support of human resource professionals that requires a good working knowledge of personnel procedures, guides, and precedents. Job tasks may include interviewing applicants, obtaining references, and recommending placement in a well-defined occupation. At this level, assistants typically have a range of personal contacts within and outside the organization, in addition to handling employee-sensitive material. Therefore, the Assistant must be tactful, discrete, and articulate. This Assistant may be involved in identifying potential issues and grievance procedures, in addition to documenting necessary information to avoid company threat. The Personnel Assistant III may make recommendations to human resource professionals on job classification, wage rates, and employee salaries. The use of computers may be relied on heavily for organizational and reporting purposes. Advanced experience with office software packages may be needed. This Assistant may perform some clerical work in addition to the above duties. Supervisor will review completed work against stated objectives.

Production Control Clerk

Minimum/General Experience: 2 years Minimum Education: HS Functional Responsibility: This position compiles and records production data for industrial establishments to compare records and reports on volume of production, consumption of material, quality control, and other aspects of production. May perform any combination of the following duties: compile and record production data from customer orders, work tickets, product specifications, and individual worker production sheets following prescribed recording procedures and using different word processing techniques. This Clerk calculates such factors as types and quantities of items produced, materials used, amount of scrap, frequency of defects, and worker and department production rates, using a computer, calculator, and/or spreadsheets. Additional tasks include: writing production reports based on data compiled, tabulated and computed, following prescribed formats, maintaining files of documents used and prepared, compiling detailed production sheets or work tickets for use by production workers as guides in assembly or manufacture of products. This Clerk prepares written work schedules based on established guidelines and priorities, compiles material inventory records and prepares requisitions for procurement of materials and supplies charts production using chart, graph, or pegboard based on statistics compiled for reference by production and management personnel. This Clerk also sorts and distributes work tickets or material and may compute wages from employee time cards and post wage data on records used for preparation of payroll.

Receptionist

Minimum/General Experience: None Minimum Education: HS Functional Responsibility: This position greets visitors, determining nature of visits and directing visitors to appropriate persons. The Receptionist may also have other duties such as recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; making appointments; keeping a log of visitors; and issuing visitor passes. In this position, one may also work on a computer and perform other routine clerical work that may occupy the major portion of the worker's time.

July 2024

Rental Clerk

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: This position performs clerical duties concerned with rental and management of public housing projects answers telephone and responds to requests for maintenance, complaints, rental information or, as appropriate, forwards calls to senior officials.

The Rental Clerk receives rental payments and other income, assesses late charges, applies cancellation stamp required by government housing agency, writes receipts, and prepares rental transmittal forms and collection logs for government accounting system. This Clerk receives security deposits and prepares tenant receipts, prepares bank deposits, maintains tenant files, and follows up on income re-certifications.

Scheduler, Maintenance

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: This position schedules vehicle repairs and lubrication for vehicle-maintenance, schedules vehicles for lubrication or repairs based on date of last lubrication and mileage traveled or urgency of repairs. The Maintenance Scheduler contacts garage to verify availability of facilities, notifies parking garage workers to deliver specified vehicles, and maintains a file of requests for services.

Secretary I

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: This position provides principal secretarial support in an office, usually to one individual, and, in some cases, to the subordinate staff of that individual. The Secretary maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff, works fairly independently receiving a minimum of detailed supervision and guidance, and performs various clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office.

Computers may exist in the environment, requiring working knowledge of certain office software programs. Organizational structure is not complex and internal procedures and administrative controls are simple and informal; supervisor directs staff through face-to-face meetings.

Secretary II

Minimum/General Experience: 3 years Minimum Education: HS Functional Responsibility: This position provides principal secretarial support in an office, usually to one individual, and, in some cases, to the subordinate staff of that individual. The Secretary maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff, works fairly independently receiving a minimum of detailed supervision and guidance, and performs various clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office.

Computers may exist in the environment, requiring working knowledge of certain office software

July 2024 programs. Organizational structure is complex and is divided into subordinate groups that usually differ from each other as to subject matter, function, etc. Supervisor usually directs staff through intermediate supervisors. Internal procedures and administrative controls are formal.

Secretary III

Minimum/General Experience: 4 years Minimum Education: HS Functional Responsibility: This position provides principal secretarial support in an office, usually to one individual, and, in some cases, to the subordinate staff of that individual. The Secretary maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff, works fairly independently receiving a minimum of detailed supervision and guidance, and performs various clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office.

Computers may exist in the environment, requiring working knowledge of certain office software programs. Organizational structure is divided into two or more subordinate supervisory levels (of which at least one is a managerial level) with several subdivisions at each level. Executive's program(s) are usually interlocked on a direct and continuing basis with other major organizational segments, requiring constant attention to extensive formal coordination, clearances, and procedural controls. Executive typically has: financial decision-making authority for assigned program(s);

considerable impact on the entire organization's financial position or image; and responsibility for, or has staff specialists in such areas as, personnel and administration for assigned organization.

Executive plays an important role in determining the policies and major programs of the entire organization, and spends considerable time dealing with outside parties actively interested in assigned program(s) and current or controversial issues.

Service Order Dispatcher

Minimum/General Experience: 2 years Minimum Education: HS Functional Responsibility: This position receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company, records information, such as name, address, article to be repaired, or service to be rendered, prepares work order and distributes to service crew, schedules service calls and dispatches service crew. The Service Order Dispatcher calls or writes the customer to insure satisfactory performance of service, keeps record of service calls and work orders, may dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.

Supply Technician

Minimum/General Experience: 3 years Minimum Education: HS Functional Responsibility: This position performs limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, and property utilization) related to depot, local, or other supply activities. Work usually is segregated by commodity area or function, and controlled in terms of difficulty, complexity, or responsibility. Assignments

July 2024 usually relate to stable or standardized segments of technical supply management operations; or to functions or subjects that are narrow in scope or limited in difficulty. The work generally involves individual case problems or supply actions. This work may require consideration of program requirements together with specific variations in or from standardized guidelines.

Survey Worker

Minimum/General Experience: 2 years Minimum Education: HS Functional Responsibility: This position performs limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, and property utilization) related to depot, local, or other supply activities. Work usually is segregated by commodity area or function, and controlled in terms of difficulty, complexity, or responsibility. Assignments usually relate to stable or standardized segments of technical supply management operations; or to functions or subjects that are narrow in scope or limited in difficulty. The work generally involves individual case problems or supply actions. This work may require consideration of program requirements together with specific variations in or from standardized guidelines.

Travel Clerk I

Minimum/General Experience: None Minimum Education: HS Functional Responsibility: Under close supervision or following specific procedures and detailed instructions, The Travel Clerk I arranges travel on one or two modes of transportation. Travel is usually recurrent by the same modes, carriers, routes and same major points of origin and destination, seldom involving special transportation privileges or requiring special allowances or planning for supplemental transportation facilities. When such services are required, they do not occur in such variety or with such frequency as to create problems of timing or coordination.

Travel Clerk II

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: Travel usually involves the use of two or more modes of transportation.

Information on carriers, modes and facilities is readily available since most carriers servicing the area maintain local facilities or publish information regularly. Single carriers or connecting carriers have schedules that are easily coordinated using readily obtainable timetables or guides.

Travel Clerk III

Minimum/General Experience: 3 years Minimum Education: HS Functional Responsibility: At this level, all major modes of transportation are used, as most individual trips involve combinations of more than one mode. Travel is varied, often not recurrent and periodically requires planning for relatively inaccessible intermediate or destination points.

Routings are diverse and there is a necessity for frequent rerouting, re- planning, or rearranging, with many side trips requiring changes in modes of travel and creating substantial difficulty in routing and scheduling connections.

July 2024

Word Processor I

Minimum/General Experience: None Minimum Education: HS Functional Responsibility: This position produces a variety of standard documents, such as correspondence, form letters, reports, tables and other printed materials. Work requires skill in typing; a knowledge of grammar, punctuation and spelling; and ability to use reference guides and equipment manuals. The Word Processor I performs familiar, routine assignments following standard procedures, seeks further instructions for assignments requiring deviations from established procedures.

Word Processor II

Minimum/General Experience: 2 years Minimum Education: HS Functional Responsibility: This position uses knowledge of varied and advanced functions of one software type, knowledge of varied functions of different types of software, or knowledge of specialized or technical terminology to perform such typical duties as: a. Editing and reformatting written or electronic drafts. Examples include: correcting function codes; adjusting spacing formatting and standardizing headings, margins, and indentations; b. Transcribing scientific reports, lab analysis, legal proceedings, or similar material from voice tapes or handwritten drafts.

Work requires knowledge of specialized, technical, or scientific terminology. Work requires familiarity with office terminology and practices. Incumbent corrects copy, and questions originator of document concerning missing information, improper formatting, or discrepancies in instructions. Supervisor sets priorities and deadlines on continuing assignments, furnishes general instructions for recurring work and provides specific instructions for new or unique projects, may lead lower level word processors.

Word Processor III

Minimum/General Experience: 4 years Minimum Education: HS Functional Responsibility: Requires both a comprehensive knowledge of word processing software applications and office practices and a high degree of skill in applying software functions to prepare complex and detailed documents. For example, processes complex and lengthy technical reports which include tables, graphs, charts, or multiple columns. Uses either different word processing packages or many different style macros or special command functions;

independently completes assignments and resolves problem

Computer Operator I

Minimum/General Experience: None Minimum Education: HS Functional Responsibility: The Computer Operator I works under close personal supervision and is provided detailed written or oral guidance before and during assignments. As instructed, this worker resolves common operating problems and may serve as an assistant operator working under close supervision or performing a portion of a more senior operator's work.

Computer Operator II

July 2024

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: The Computer Operator II processes scheduled routines that present few difficult operating problems (e.g., infrequent or easily resolved error conditions). In response to computer output instructions or error conditions, this worker applies standard operating or corrective procedure, refers problems that do not respond to preplanned procedure, and may serve as an assistant operator, working under general supervision.

Computer Operator III

Minimum/General Experience: 2 years Minimum Education: HS Functional Responsibility: The Computer Operator III processes a range of scheduled routines. In addition to operating the system and resolving common error conditions, this worker diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations). In response to computer output instructions or error conditions, the Computer Operator III may deviate from standard procedures if standard procedures do not provide a solution and refers problems which do not respond to corrective procedures to a person of supervisory or higher individual contributor level.

Computer Operator IV

Minimum/General Experience: 3 years Minimum Education: HS Functional Responsibility: The Computer Operator IV adapts to a variety of nonstandard problems that require extensive operator intervention (e.g. frequent introduction of new programs, applications, or procedures). In response to computer output instructions or error conditions, this worker chooses or devises a course of action from among several alternatives and alters or deviates from standard procedures if standard procedures do not provide a solution (e.g. reassigning equipment in order to work around faulty equipment or transfer channels); then refers problems if necessary. Typically, completed work is submitted to users without supervisory review.

Computer Operator V

Minimum/General Experience: 5 years Minimum Education: HS Functional Responsibility: The Computer Operator V resolves a variety of difficult operating problems (e.g. making unusual equipment connections and rarely used equipment and channel configurations to direct processing through or around problems in equipment, circuits, or channels or reviewing test run requirements and developing unusual system configurations that will allow test programs to process without interfering with ongoing job requirements). In response to computer output instructions and error conditions or to avoid loss of information or to conserve computer time, operator deviates from standard procedures. Such actions may materially alter the computer unit's production plans. This operator may spend considerable time away from the control station providing technical assistance to lower level operators and assisting programmers, systems analysts, and subject matter specialists with resolution of problems.

July 2024

Peripheral Equipment Operator

Minimum/General Experience: 1 year Minimum Education: HS Functional Responsibility: The Peripheral Equipment Operator operates peripheral equipment that directly supports digital computer operations. Such equipment is uniquely and specifically designed for computer applications, but need not be physically or electronically connected to a computer. Printers, plotters, tape readers, tape units or drives, disk units or drives, and data display units are examples of such equipment.

Personal Computer Support Technician

Minimum/General Experience: 2 years Minimum Education: HS Functional Responsibility: The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Graphic Artist

Minimum/General Experience: 2 years Minimum Education: HS Functional Responsibility: The Graphic Artist works with the courseware production team to design and develop graphic/visual effects used in courseware material. This position requires the use of specialized computer software to develop high quality computer illustrations, technical drawings, and animations supporting various media used within the training curriculum. The Graphic Artist is capable of using specialized hardware and/or software for video/audio capture and editing of multimedia presentations, incorporates principles of layout design throughout the courseware production process, and is responsible for quality control, review and revision of all aspects of graphics development

Electronics Technician Maintenance I

Minimum/General Experience: 2 years (AA in Electronics or appropriate Military Trng may be substituted for 2 years of experience) Minimum Education: AA/Military Trng/HS Functional Responsibility: The Electronics Technician Maintenance I applies basic technical knowledge to perform simple or routine tasks following detailed instructions, performs such tasks as replacing components, wiring circuits, repairing simple electronic equipment; and taking test

July 2024 readings using common instruments such as digital multi-meters, signal generators, semiconductor testers, curve tracers, and oscilloscopes. This person works under close supervision receiving technical guidance from supervisor or higher-level technician. Work is checked frequently for accuracy.

Electronics Technician Maintenance II

Minimum/General Experience: 4 years (AA in Electronics or appropriate Military Trng may be substituted for 2 years of experience) Minimum Education: AA/Military Trng/HS Functional Responsibility: The Electronics Technician Maintenance II applies basic and some advanced technical knowledge to solve routine problems by interpreting manufacturers’ manuals or similar documents. Work requires familiarity with the interrelationships of circuits and judgment in planning work sequence, in selecting tools, testing instruments, and is reviewed for compliance with accepted practices. This technician works under immediate supervision and achieves technical guidance, as required, from supervisor or higher-level technician.

Electronics Technician Maintenance III

Minimum/General Experience: 6 years (AA in Electronics or appropriate Military Trng may be substituted for 2 years of experience) Minimum Education: AA/Military Trng/HS Functional Responsibility: The Electronics Technician Maintenance III applies advanced technical knowledge to solve complex problems that typically cannot be solved solely by referencing manufacturers’ manuals or similar documents. Examples of such problems include determining the location and density of circuitry, evaluating electromagnetic radiation, isolating malfunctions, and incorporating engineering; changes. Work typically requires an understanding of the interrelationships of circuits, exercising independent judgment in performing such tasks as making circuit analyses, calculating wave forms, and tracing relationships in signal flow, using complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment. Work may be reviewed by supervisor for general compliance with accepted practices. This position may provide technical guidance to lower level technicians.

Engineering Technician I

Minimum/General Experience: 2 years (AA in Engineering or appropriate Military Trng may be substituted for 2 years of experience) Minimum Education: AA/Military Trng/HS Functional Responsibility: This technician performs simple routine tasks under close supervision or from detailed procedures. Work is checked in progress or on completion. This person performs one or a combination of such typical duties as: a. Assembling or installing equipment or parts requiring simple wiring, soldering, or connecting; b. Performing simple or routine tasks or tests such as tensile or hardness tests; operating and adjusting simple test equipment; records test data;

or c. Gathering and maintaining specified records of engineering data such as tests, drawings, etc.;

performing computations by substituting numbers in specified formulas; plotting data and draws simple curves and graphs.

July 2024

Engineering Technician II

Minimum/General Experience: 4 years (BS in Engineering may be substituted for 4 years of experience, AA in Engineering or appropriate Military Trng may be substituted for 2 years of experience) Minimum Education: BS/AA/Military Trng/HS Functional Responsibility: The Engineering Technician II performs standardized or prescribed assignments involving a sequence of related operations, follows standard work methods on recurring assignments but receives explicit instructions on unfamiliar assignments. Technical adequacy of routine work is reviewed on completion; non-routine work may be reviewed in progress. This technician performs at this level, one or a combination of such typical duties as: a.

Following specific instructions, assembles or constructs simple or standard equipment or parts, servicing or repairing simple instruments or equipment; b.