MAS - Deer Oaks EAP Services, LLC - GS02F036DA

Deer Oaks EAP Services GSA Authorized Price List Page | 1

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The INTERNET address GSA

Advantage! is: GSAAdvantage.gov.

SCHEDULE TITLE: MULTIPLE AWARD SCHEDULE (MAS)

LARGE CATEGORY: HUMAN CAPITAL

SUBCATEGORY: SOCIAL SERVICES

SERVICE CODE(S): R799

Contract number: GS-02F-036DA Contract period: August 29, 2016 through August 28, 2021

Current through MAS Mod A812, approved July 21, 2020

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Deer Oaks EAP Services, LLC 126 E Main Pl Ste 8

San Antonio, TX 78205-2763 DUNS: 078619872 CAGE Code: 6TVB4

Voice: (301) 829-0364 Fax: (210) 569-8157 Contact: Greg Brannan Email: gbrannan@deeroaks.com

Contractor’s internet address/web site where schedule information can be found:

www.deeroakseap.com

Business size: Other than Small

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ABOUT DEER OAKS

A Leader in the Provision of Government EAP and Work-Life Solutions Since 1992

Deer Oaks is a premier, national Employee Assistance and Work-Life Company dedicated to helping our members improve their health and well-being through quality, cost-effective services. Deer Oaks has over two decades of experience in the mental health/EAP industry and currently covers 1 million members throughout the United States through our programs.

Implementing high-quality, built-to-suit EAP programming to public employers at competitive rates is our core business. In fact, with 95% of our membership comprised of public employers, we are public sector experts. We understand the unique challenges faced by government employees and through our built-to-suit approach, strive to tailor our programming, service delivery, and account management approach to each agency we serve and their various employee populations.

Through our nationwide network of 58,000+ mental health providers and an additional 8,000 providers globally, Deer Oaks supports local, national, and international employers, delivering proactive programs and unparalleled customer service.

Our commitment to providing excellence in the core EAP technologies begins at the top. We are wholly owned and operated by Dr. Paul Boskind, a licensed psychologist with more than 27 years of experience in the EAP field. Dr. Boskind provides oversight for all aspects of Deer Oaks’ clinical and administrative operations to ensure that the highest quality of services is consistently delivered to each of our EAP clients.

Through our integrated EAP and Work-Life Programs, we provide members with seamless, holistic support to achieve efficient and thorough resolution of their issues. Whether an individual needs grief counseling or an elder care assessment, our team knows our products through-and-through and will provide the member with the most holistic solution- all with one phone call. Our diverse programs promote and help employees and their dependents/household members to achieve a balance of emotional, social, environmental, and cultural well-being, which in turn positively impacts workplace productivity, performance and engagement.

For more information, visit www.deeroakseap.com.

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CUSTOMER INFORMATION FOR ORDERING ACTIVITIES

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SIN 624SS

Service Unit of Issue

Year 1 August 29, 2016 thru August 28, Year 2 August 29, 2017 thru August 28, 2018

Year 3 August 29, 2018 thru August 28, 2019

Year 4 August 29, 2019 thru August 28, 2020

Year 5 August 29, 2020 thru August 28, 2021

Al a Carte EAP Services On-site Critical Incident Stress Debriefings (CISDs) 2-hour minimum HR $ 241.81 $249.07 $256.54 $264.24 $272.16 EAP Orientations/Webinars/Training Courses/Educational Seminars HR $ 290.18 $298.88 $307.85 $317.08 $326.60 DOT Substance Abuse Professional (SAP) Evaluations CS $ 483.63 $498.14 $513.08 $528.47 $544.33 On-site Event Participation i.e. Health and Wellness Fairs, Open Enrollment, etc. HR $ 72.54 $74.72 $76.96 $79.27 $81.65

Professional Labor Categories (Non-SCA) Program Manager HR $ 122.60 $126.28 $130.07 $133.97 $137.99 Counselor I- Bachelor's Level HR $ 47.15 $48.57 $50.03 $51.53 $53.07 Counselor II- Master's Level HR $ 84.88 $87.42 $90.05 $92.75 $95.53

Al a Carte Wellness Services Standard Wellness Coaching PEPM $ 0.44 $0.46 $0.47 $0.49 $0.50

Comprehensive EAP & Work-Life Program (Domestic Only) Domestic EAP Visit Model Options 1-3 Session Model PEPM $ 1.14 $1.18 $1.21 $1.25 $1.28 1-5 Session Model PEPM $ 1.29 $1.33 $1.36 $1.41 $1.45 1-6 Session Model PEPM $ 1.40 $1.44 $1.49 $1.53 $1.58 1-8 Session Model PEPM $ 1.53 $1.57 $1.62 $1.67 $1.72

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TRAINING COURSES

Course Title Course Length

Minimum Participants

Maximum Participants

Year 1 August 29, 2016 thru August 28, 2017

Year 2 August 29, 2017 thru August 28, 2018

Year 3 August 29, 2018 thru August 28, 2019

Year 4 August 29, 2019 thru August 28, 2020

Year 5 August 29, 2020 thru August 28, 2021

ACCOUNTABILITY 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

COACHING FOR

PERFORMANCE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

COMMUNICATING

CHANGE TO EMPLOYEES 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

COMMUNICATION SKILLS

FOR COLLABORATION

AND WORKING

EFFECTIVELY WITH

OTHERS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

CONFLICT MANAGEMENT

FOR SUPERVISORS AND

MANAGERS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

DIVERSITY IN THE

WORKPLACE:

MAINTAINING AN

INCLUSIVE

ENVIRONMENT 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

DRUG-FREE WORKPLACE

COMPLIANCE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60 LEADERSHIP ESSENTIALS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MANAGING DIFFICULT

PERSONALITIES 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MANAGING IN A

MULTIGENERATIONAL

WORKPLACE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MANAGING IN A VIRTUAL

WORLD 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MANAGING THE

APPRAISAL PROCESS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MANAGING UNDER

PRESSURE: MAKING

DECISIONS AND

COMMUNICATING 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

RECOGNIZING A

TROUBLED EMPLOYEE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

SELECTING THE BEST:

EFFECTIVE HIRING

TECHNIQUES 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

SEXUAL HARASSMENT

PREVENTION IN THE

WORKPLACE: OVERVIEW

AND COMPLIANCE

1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

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Length

Minimum Participants

Maximum Participants

Year 1 August 29, 2016 thru August 28, 2017

Year 2 August 29, 2017 thru August 28, 2018

Year 3 August 29, 2018 thru August 28, 2019

Year 4 August 29, 2019 thru August 28, 2020

Year 5 August 29, 2020 thru August 28, 2021

STRENGTHENING THE

TEAM: BUILDING A

COHESIVE AND INCLUSIVE

TEAM

1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

THE ART OF DELEGATION 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60 THE ART OF MOTIVATION 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

THE STRATEGIC

PLANNING PROCESS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

UNDERSTANDING

MEDIATION TO RESOLVE

DISPUTES 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

VIOLENCE PREVENTION

IN THE WORKPLACE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

BECOMING A FAMILY:

NEW BEGINNINGS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

CARING FOR AGING

RELATIVES 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

CHANGING

RELATIONSHIPS: YOU

AND YOUR AGING

PARENT/RELATIVE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

EFFECTIVE

COMMUNICATION WITH

CHILDREN 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

EFFECTIVE DISCIPLINE

STRATEGIES: FACTORS

INFLUENCING CHILDREN’S

BEHAVIOR 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

ELDER CARE COMMUNITY

RESOURCES 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

ENHANCING YOUR

CHILD’S SELF-ESTEEM 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60 FAMILY TIES 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

GRANDPARENTS RAISING

GRANDCHILDREN 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

HOME ALONE? WHEN

KIDS “OUTGROW” CHILD

CARE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

IDENTIFYING SIGNS OF

ADDICTION IN A LOVED

ONE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MAKING THE GRADE:

HELPING YOUR CHILD

ACHIEVE IN SCHOOL 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60 MEET YOUR TEEN 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

PARENTS TAKING ACTION 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

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Length

Minimum Participants

Maximum Participants

Year 1 August 29, 2016 thru August 28, 2017

Year 2 August 29, 2017 thru August 28, 2018

Year 3 August 29, 2018 thru August 28, 2019

Year 4 August 29, 2019 thru August 28, 2020

Year 5 August 29, 2020 thru August 28, 2021

PREPARING TO LEAVE THE

NEST 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

SUDDENLY YOU’RE A

CAREGIVER 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

TEACHING CHILDREN TO

EMBRACE CULTURAL AND

RACIAL DIFFERENCES 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

TEACHING YOUR CHILD

RESPONSIBILITY 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

TECHNOLOGY AND

KEEPING YOUR KIDS SAFE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

THE SANDWICH

GENERATION:

STRATEGIES FOR

MULTIGENERATIONAL

CAREGIVING 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60 EFFECTIVE BUDGETING 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

HOME BUYING

STRATEGIES 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

IDENTITY THEFT

PROTECTION AND

PREVENTION 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

INSURANCE ISSUES:

MEDICARE AND

MEDICAID 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MAINTAINING PERSONAL

AND FISCAL RESILIENCY

DURING TOUGH

ECONOMIC TIMES 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MAKE YOUR MONEY

WORK FOR YOU: A DEBT

MANAGEMENT PLAN 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

PLAN YOUR DREAM

VACATION ON A BUDGET 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

REBUILDING CREDIT: A

DEBT MANAGEMENT

PLAN 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

RETIREMENT: IT’S NOT

JUST ABOUT THE MONEY 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

UNDERSTANDING HEALTH

SAVINGS ACCOUNTS

(HSAS) 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

YOUR ROUTINE

FINANCIAL CHECKUP 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

ESTATE PLANNING: FIVE

ESSENTIAL DOCUMENTS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

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Length

Minimum Participants

Maximum Participants

Year 1 August 29, 2016 thru August 28, 2017

Year 2 August 29, 2017 thru August 28, 2018

Year 3 August 29, 2018 thru August 28, 2019

Year 4 August 29, 2019 thru August 28, 2020

Year 5 August 29, 2020 thru August 28, 2021

LEGAL ISSUES FOR ADULT

DEPENDENTS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

POWER OF ATTORNEY

AND ADVANCE

DIRECTIVES 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

A PERSONAL GUIDE TO

BUILDING RESILIENCY

AND COPING WITH

CHANGE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

BEREAVEMENT: COPING

WITH LOSSES 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

COMPASSION FATIGUE:

INCREASING RESILIENCY 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60 COPING WITH CHANGE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

DISRUPTING NEGATIVE

THOUGHTS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

EATING YOUR WAY TO

WELLNESS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

EIGHT STEPS TO A

HEALTHY HEART 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

EMOTIONAL SUPPORT:

STAYING BALANCED IN A

CHANGING WORLD 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

EMPLOYEE EAP

ORIENTATION 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

EXAMINING

RELATIONSHIPS: HEALTHY

VS. UNHEALTHY 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

LET’S SLEEP ON IT:

DEVELOPING A HEALTHY

SLEEP PATTERN 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

LIGHTEN UP WITH

LAUGHTER 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

LIVING WELL ON THE

FAST TRACK: EATING

HEALTHY ON THE RUN 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

RELAXATION TECHNIQUES

AT THE WORKPLACE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

SELF-CARE: REMAINING

RESILIENT 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

THE PATH TO INNER

PEACE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

THE MIND-BODY

CONNECTION 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

TIPS FOR SMOKING AND

TOBACCO CESSATION

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Length

Minimum Participants

Maximum Participants

Year 1 August 29, 2016 thru August 28, 2017

Year 2 August 29, 2017 thru August 28, 2018

Year 3 August 29, 2018 thru August 28, 2019

Year 4 August 29, 2019 thru August 28, 2020

Year 5 August 29, 2020 thru August 28, 2021

WILL THERE BE A COUCH?

WHAT TO EXPECT FROM

COUNSELING 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

BULLYING:

CONFRONTING HOSTILITY

IN THE WORKPLACE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

BUSINESS ETIQUETTE

AND PROFESSIONALISM 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

CHANGE OR REARRANGE

IT WITH FENG SHUI 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60 CRITICAL THINKING 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

DEALING WITH DIFFICULT

PEOPLE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

EFFECTIVE

COMMUNICATION 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

EVERYTHING IN ITS

PLACE: GETTING

ORGANIZED 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

HOLIDAZE: HOW TO

ENJOY THE HOLIDAYS

AND MINIMIZE HOLIDAY

STRESS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

KEEPING YOUR LOVE

ALIVE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MAKING A LIFE WHILE

MAKING A LIVING:

WORK-LIFE BALANCE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MAINTAINING RESPECT

AND CIVILITY IN THE

WORKPLACE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MANAGING WORKPLACE

STRESSORS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MAXIMIZING YOUR DAY:

EFFECTIVE TIME

MANAGEMENT 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MOVING BEYOND THE

BASICS: SAVING OUR

PLANET 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

PLANNING FOR

PROFESSIONAL GROWTH 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

SAY WHAT YOU MEAN

THE RIGHT WAY:

HEALTHY FORMS OF

COMMUNICATION

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Length

Minimum Participants

Maximum Participants

Year 1 August 29, 2016 thru August 28, 2017

Year 2 August 29, 2017 thru August 28, 2018

Year 3 August 29, 2018 thru August 28, 2019

Year 4 August 29, 2019 thru August 28, 2020

Year 5 August 29, 2020 thru August 28, 2021

THE ART OF CONFLICT

RESOLUTION 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

THE SCIENCE OF

INTERPERSONAL

RELATIONSHIPS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60 YOU MAKE ME SO MAD! 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

HELPING CHILDREN

ADJUST TO AN

INTERNATIONAL MOVE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

MAKE THE MOST OF AN

INTERNATIONAL

ASSIGNMENT 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

PRACTICAL STRATEGIES

TO STAY SAFE 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

RETURNING HOME:

RECONNECTING 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

SUPPORT FOR

ACCOMPANYING

PARTNERS 1 Hour 10 50 $290.18 $298.88 $307.85 $317.08 $326.60

1b.

Standard Wellness Coaching PEPM $ 0.44 $0.46 $0.47 $0.49 $0.50

1c.

LABOR RATE TABLE:

Professional Labor Categories (Non-SCA)

Year 1 August 29, 2016 thru August 28, 2017

Year 2 August 29, 2017 thru August 28, 2018

Year 3 August 29, 2018 thru August 28, 2019

Year 4 August 29, 2019 thru August 28, 2020

Year 5 August 29, thru

August 28, 2021

Program Manager HR $122.60 $126.28 $130.07 $133.97 $137.99 Counselor I- Bachelor's Level HR $ 47.15 $48.57 $50.03 $51.53 $53.07 Counselor II- Master's Level HR $ 84.88 $87.42 $90.05 $92.75 $95.53

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LABOR CATEGORY DESCRIPTIONS:

Program Manager

Relevant SIN(s): 624SS

Functional Responsibilities: Provides administrative oversight and is responsible for all aspects of program performance including the financial, clinical, and quality assurance functions. The PM oversees the day-to-day management of the program and is also responsible for contract management and the coordination of communication between Deer Oaks and the contracting agency.

Minimum Education and Experience: Bachelor’s degree in administration, business or related field required (Master’s degree preferred). 5+ years of project/program management experience required.

Counselor I (Bachelor's level)

Functional Responsibilities: Provide advice, counseling, crisis intervention, and case management for individuals, couples, and families on a variety of subjects in order to improve emotional, social, family, education, or employment situations. The position is also responsible for identifying and providing resources as appropriate to help clients improve their overall well-being.

Education and Experience: A bachelor’s degree in psychology, social work, or a related human services field and a minimum of 2 years of experience is required.

Counselor II (Master’s level)

Functional Responsibilities: Provide assessments, advice, crisis intervention, and counseling for individuals, couples, and families on a variety of subjects in order to improve emotional, social, family, education, or employment situations. The position may also be licensed to diagnose mental illnesses and other psychological impairments, conduct psychological testing, and provide psychotherapy.

Education and Experience: A master’s degree in counseling, social work, or related field, and a minimum of 3 years of experience is required.

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DESCRIPTION OF INTEGRATED DOMESTIC EAP & WORK-LIFE SERVICES:

Service Delivery Philosophy As an integrated provider of EAP and Work-Life solutions, Deer Oaks is positioned to deliver the most seamless services to Client employees, retirees, and family members. We have the knowledge and capability to provide employees with the most holistic support to achieve efficient and thorough resolution of their issue.

Unlike many of our competitors that utilize separate call centers and/or organizations for the provision of EAP, Work-Life and Wellness services, as well as after-hours Helpline coverage, the Deer Oaks program is delivered 24/7 by EAP and Work-Life staff members who are working under one roof, using one case management system, and following the same quality standards. While different departments maintain their core competencies, there is harmony among the service delivery philosophy, supervision structure, training methods, and operating procedures. This genuine integration allows for greater consistency in the management and delivery of services to our clients.

Due to this integration, when calling the Helpline, employees are connected with all of the relevant services at once. Employees of a truly integrated EAP and Work-Life program like Deer Oaks are the best equipped to identify underlying issues and develop a plan for addressing all of the employee’s needs.

For example, an employee may be overwhelmed by the loss of her parent, who had been the caregiver for her young children. With just one phone call, we can begin the process of arranging face-to-face counseling sessions, locating referrals for local support groups, and identifying suitable child care providers near the employee’s worksite.

Further, our services are designed to support employees with a wide range of emotional health issues when short-term counseling has been deemed appropriate. These are issues for which we can assist in facilitating a positive outcome within a number of sessions offered over a short period of time. Deer Oaks offers three (3), five (5), six (6), and eight (8) visit model options for GSA customers.

The therapy concentrates on helping individuals identify the skills, strengths, and resources that are already present and moves them towards a solution. This model has been proven effective in helping address employees’ personal and professional issues, helping them to avoid being absent from work or helping them to return to work as quickly as possible. Examples include but are not limited to stress, bereavement, depression, anxiety, relationship issues, dependent care concerns, wellness, substance abuse/dependence, and addictions.

Deer Oaks accepts self-referrals, supervisory-suggested referrals and formal management referrals to the EAP, as well as offers a full suite of Work-Life services and organizational management services. Our counselors are experienced at accurately assessing the presenting problem(s) during the initial assessment and identifying the appropriate type and level of assistance needed to effectively assist the participant in resolving his/her issue. If the presenting issue(s) fall outside of the scope of the EAP or require longer-term treatment, we offer resources to ensure that the employee is placed on the path he/she needs to get more intensive support.

Finally, our EAP and Work-Life Programming is anything but one-size-fits-all. Our programs are designed to be flexible and are able to be customized to the individual needs of our clients- even if those needs change throughout the contract term.

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OVERVIEW OF SERVICES:

All of our Domestic EAP Visit Model Options include the following services:

Counseling Services

Accessible 24 hours per day, 7 days per week, 365 days per year via the toll-free Helpline, iConnectYou Smartphone App, and online via LiveCONNECT instant messaging (live chat with a Work-Life Consultant)

TDD/TTY service options available Telephonic translation service for more than 200 languages Helpline answered "live" by Master's level clinicians 24/7 - members will never reach an automated voice messaging system, phone tree or general customer service representative In-the-moment telephonic support and crisis intervention Telephonic clinical assessments available during the initial call Referrals to providers for short-term counseling through the EAP provided based on clinical suitability, member’s location, presenting problem, needs, availability, and counselor-client matching (gender, ethnicity, religious preference, etc.). The client is then provided with the selected provider’s information for appointment scheduling.

Short-term individual, marital, and family counseling available (up to 3,5,6,or 8 sessions depending on the selected visit model)

Counseling available in-person, telephonic, online or video Referrals to local community resources and other benefit plans i.e. medical plan, wellness program offered as appropriate

Work-Life Services Work-Life consultants consult with members regarding their Work-Life needs, streamline searches, contact referral agencies to ensure availability, and provide confirmed match referral packets within three (3) business days for standard Work-Life cases and within six (6) business hours for urgent cases- the industry's fastest turnaround time

Includes consultation and resources for child care, elder care, and daily living issues i.e. adoption, parenting, education, pet sitters, moving services, home repair, etc.

All provided referrals are qualified and matched to the specific needs and requirements of the user—100% of the time.

Online Work-Life Resource Locators

Legal Consultation Free 30-minute telephonic advice consultation or in-person consultation with an attorney.

Attorneys are available immediately for telephonic consultation; in-person consultations are scheduled Consultation consists of analysis of the situation and advice on how to proceed If representation is required, members receive a 25% discount off hourly attorney fees Covered Issues: Family Law, Criminal, Bankruptcy, Adoption, Elder Care/Wills/ Trusts/Estate

Planning, Consumer Issues Excluded Issues: Employment as it relates to employees and family members, one’s own business, class action lawsuits, taxes There is no limit to the number of times you can use the service for different issues Coverage available in all 50 states Unlimited access to online educational resources, links and tools

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Interactive online will preparation- create a legally binding simple state-specific will at no cost through a step-by-step online “interview process”

Financial Consultation Free unlimited telephonic consultation with an Accredited Financial Counselor qualified to advise on a range of financial issues such as bankruptcy prevention, debt reduction and financial planning

Counselors address issues via a toll-free information line, and follow up by mailing supporting educational materials

Excluded issues include tax issues, counseling, advice or comparison of specific financial services or products

Unlimited access to a wealth of online educational financial resources, links, tools, and forms (i.e.

tax guides, financial calculators, etc.)

Includes self improvement “Task Builders” for interactive financial improvement Articles, worksheets, and handbooks

Identity Theft Prevention & Recovery Services Provides victims consultation with an Accredited Financial Counselor who will discuss the situation with the member and provide consultation and information on steps that should be taken upon discovery of identity theft

Free online credit monitoring service available at deeroakseap.com Resource links, tip sheets, and brochures on avoiding and identifying identity theft are available along with referrals to full-service credit recovery agencies

Management & Organizational Services Unlimited telephonic management consultation with our specialized manager consult team, with program and policy suggestions

Supervisor-mandated referrals: Deer Oaks aids managers in making Management Directed/ Mandatory Referrals to the EAP and responds quickly to all mandatory referral requests.

Follow-up assessment/compliance reports are provided to the employer’s point of contact within the limits of the professional confidentiality regulations.

Fitness-for-Duty consultation and referral: Expert telephonic consultation dealing with decisions regarding the need for a Fitness-for-Duty (FFD) Evaluation and can assist in recommending a FFD facilitator and coordinating a referral to the provider. However, the employer is solely responsible to decide whether to refer an employee for a Fitness-for-Duty Evaluation. The Client is responsible for working directly with the FFD provider, as well as paying for the Fitness-for-Duty Evaluation directly.

Program Promotion Dissemination of electronic and hard copy promotional materials including wallet cards, brochures, fact sheets, topical flyers and posters at contract inception and as requested throughout the year

Monthly employee and supervisor e-newsletters Electronic HR/Supervisor Handbooks Training Catalog

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Topic-specific, ongoing promotions such as our Did You Know Campaign to reinforce program awareness and drive utilization

Electronic articles for inclusion in internal communications Add a link to the Client's intranet system to the EAP website Custom marketing plan to meet each Client's needs

Engagement Engine Work-Life Website Branded with Client logo and color scheme Available for viewing in English and Spanish LiveCONNECT- chat with a Work-Life consultant 24/7 7 content divisions: Parenting, Aging, Balancing, Thriving, Living, Working, and International with 61 content modules and 503 content categories More than 4,000 regularly updated articles Over 300 streaming audio files and 30 video files covering a range of health and emotional health topics Searchable databases for child care providers, elder care and related services, adoption resources, attorneys, certified financial planners, pet sitting, private and public high schools and colleges, and volunteer opportunities

70 interactive health and emotional health assessments News for You updated at least monthly. Client-specific benefit information may be highlighted in this section Savings Center: a discount shopping program offering employees up to 25% discounts on name-brand goods and services 106 ready-to-use legal forms provided by Nolo 40 financial calculators

Online Training On-demand training archive, with a new presentation added monthly 17 skill builder training modules combine valuable training with the ease and flexibility of learning online. They are fully narrated with an optional closed-captioned feature. Certificates of completion are available for download following each session, making them an effective tool for workplace training.

Pre-recorded EAP orientation links (employee and supervisor) Quarterly Supervisor Excellence Webinar Series

Account Management Signature high-touch account management approach that offers flexibility and enhanced program customization to meet the Client's unique and changing needs Designated account manager assigned to each Client Responsible for the overall contract management, day-to-day customer interaction, implementation, reporting, communications, billing and complaint resolution Available to provide support, information, and keep the Client informed of program usage, trending data, and suggested specialized programming and/or support based on presenting issues, organizational strategies and goals

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Reporting Quarterly utilization reports include statistical usage information without infringing on member confidentiality Designated Client personnel are able to track utilization and run canned reports on demand through our Focus Administrative Dashboard

Program Evaluation Interactive Voice Response (IVR)-based satisfaction survey offered to members live at the end of their initial phone call with a counselor or Work-Life consultant and at case closure Online member satisfaction survey available Training survey CISD survey

EAP Network Management Extensive national network of 58,000+ counselors located in every state and Puerto Rico available to receive referrals for Client employees and their dependents/household members Network is diverse and includes counselors that range in age, gender, ethnicity, race, expertise, treatment specialty areas and language capabilities.

All providers are fully credentialed, state-licensed clinicians with a minimum of a Master's degree and three years minimum post-master's experience in the direct provision of clinical care.

As a certified Credentials Verification Organization (CVO) through the National Committee for

Quality Assurance (NCQA), our credentialing department performs primary source verification in accordance with NCQA standards each time a provider is credentialed or re-credentialed (every three years).

All provider facilities are ADA compliant Active ongoing recruitment in areas with limited provider availability Ongoing provider monitoring to ensure quality

OVERVIEW OF AL A CARTE SERVICES:

On-site Critical Incident Stress Debriefings (CISDs) Rapid and efficient telephonic and/or on-site support based on needs, preferences, and clinical suitability An Incident Manager supports the Client from the initial consultation, to establishment of the intervention plan, through the event and post event follow-up Offer various responses including information, practical support, telephone crisis support, management consultation, on-scene management support, and on-site critical incident support events

On-site support is available 24 to 72 hours following notification of the event 2-hour minimum charge for on-site support

EAP Orientations/Webinars/Training Courses/Educational Seminars Robust training program designed to assist our clients in promoting a healthy and motivated work environment where employees are engaged and effective in their roles Training catalog offering 100 educational seminars on a variety of Work-Life, wellness and EAP topics Employee orientations Supervisor orientations

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Work-Life and professional development seminars Alcohol/substance abuse education and awareness seminars Trainers have a minimum of five (5) years of experience in their content areas, knowledge of the industry, and familiarity with workplace environments.

DOT Substance Abuse Professional (SAP) Evaluations

Telephonic consultation regarding the need for a DOT SAP referral in cases where security- and safety-sensitive employees violate DOT drug and alcohol regulations

Follow the standards for SAP services as stipulated by the Department of Transportation- 49 CFR Part 40 and makes recommendations concerning education, treatment, follow-up testing, and aftercare

The SAP monitors the employee's compliance with treatment, provides a follow-up testing scheduling, and compliance reports to the designated Employer Representative

On-site Event Participation Attendance at the Client's health fair(s), wellness program events, open enrollment sessions and other training events is an integral part of our program awareness campaign. These types of events create awareness and interest while allowing employees to interact, ask questions and learn about the program at a deeper level.

Standard Wellness Coaching Unlimited access to wellness coaches who provide individualized, goal-oriented guidance, wellness education, strategy development, and encouragement Personalized program development and goal-setting Educational materials on fitness and health-related topics Secure personalized Web access to tailored Web content Monthly e-mail promotions Quarterly newsletter Quarterly Wellness Coaching utilization report

2. Maximum order. $1,000,000

3. Minimum order. $100.00

4. Geographic coverage (delivery area). 50 United States; District of Columbia; Puerto Rico

5. Point(s) of production (city, county, and State or foreign country). Not Applicable

6. Discount from list prices or statement of net price. Net prices set forth above.

7. Quantity discounts. An additional 1% discount for any single contract that is greater than $150,000.

8. Prompt payment terms. Net 30

9a. Government purchase cards are accepted at or below the micro-purchase threshold.

9b. Government purchase cards are accepted above the micro-purchase threshold.

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10. Foreign items (list items by country of origin). None.

11a. Time of delivery. (Contractor insert number of days.) As negotiated with ordering agency and the contractor.

11b. Expedited Delivery. As negotiated with ordering agency and the contractor.

11c. Overnight and 2-day delivery. As negotiated with ordering agency and the contractor.

11d. Urgent Requirements. As negotiated with ordering agency and the contractor.

12. F.O.B. point(s). Destination.

13a. Ordering address.

126 E Main Pl Ste 8 San Antonio, TX 78205-2763

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

14. Payment address.

126 E Main Pl Ste 8 San Antonio, TX 78205-2763

15. Warranty provision. None.

16. Export packing charges, if applicable. Not Applicable

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level). None.

18. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

19. Terms and conditions of installation (if applicable). Not Applicable

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

20a. Terms and conditions for any other services (if applicable). Not Applicable

21. List of service and distribution points (if applicable). Not Applicable

22. List of participating dealers (if applicable). Not Applicable

23. Preventive maintenance (if applicable). Not Applicable

24a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

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24b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g.

contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.

www.deeroakseap.com

25. Data Universal Number System (DUNS) number. 078619872

26. Contractor is registered in the SAM database.