MAS - Veterans Enterprise Technology Solutions, Inc. - GS02F0183X

GENERAL SERVICES ADMINISTRATION

AUTHORIZED FEDERAL ACQUISITION SERVICE

MULTIPLE AWARD SCHEDULE PRICELIST

FSC Supply Group: MAS FSC Class: R499, R707 and U006 Contractor: Veterans Enterprise Technology Solutions, Inc 134 Commerce Drive, Clarksville, Virginia 23927-2554 Telephone: (434) 374-5899 Fax: (866) 320-0911

Contract Number: GS-02F-0183X

Contract Period: June 10, 2011 through June 9, 2026 Contract Administration Office:

Veterans Enterprise Technology Solutions, Inc

134 Commerce Drive

Clarksville, Virginia 23927-2554

Contact: Jim Moody, President and CEO Telephone: 434-374-5899

Fax: 866-320-0911

Email: jmoody@vets-inc.com Web Site: http://www.vets-inc.com/ Business Size: Small, SDVOSB Pricelist current through Modification # PS-0033 dated 4/10/25 Services and ordering information in this Authorized FSS Schedule Pricelist are also available on the GSA Advantage! system. Agencies can browse GSAAdvantage! by accessing the Federal Acquisition Service’s Home Page via the Internet at http://www.fss.gsa.gov/ 1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s). SINS:

54151S Information Technology (IT) Professional Services 541611 Administrative Management and Consulting Services 611430 Professional and Management Development Training 611512 Training Ancillary - Ancillary Supplies and Services OLM Order Level Material Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. N/A 1b. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate "Not applicable" for this item. The labor categories and rates below represent the job titles and qualifications of the persons performing the services of this contract.

SIN

8 years of experience, Masters Degree

Provides advanced skills and experience, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions.

4 - 6 Years Experience, Bachelor's Degree

Defines, designs, and builds relational and/or multi-dimensional databases for warehousing of data. Confers with client, technical staff, and team members to plan, design, develop, implement, and enhance applications, scripts, procedures, and metadata for relational databases. Reviews current data structures and recommends optimizations and reconfigurations as warranted.

7 Years Experience, Bachelor's Degree

Subject Matter Expert in management or business processes. Provides expert management and technical advice or guidance to business managers, or project personnel. Exercises independent judgement and a high level of analytical skills in solving business, administrative, and managerial problems. Responsible for project planning, execution and performance.

10 Years Experience, Bachelor's Degree

Subject Matter Expert in management or business processes. Provides expert management and technical advice or guidance to business managers, or project personnel. Exercises independent judgement and a high level of analytical skills in solving business, administrative, and managerial problems. Responsible for project planning, execution and performance.

8 Years Experience, Master's Degree

Subject Matter Expert in management or business processes. Provides expert management and technical advice or guidance to business managers, or project personnel. Performs evaluation and implementation tasks using broad industry experience, including best practices and extensive product knowledge. Exercises independent judgement and a high level of analytical skills in solving business, administrative, and managerial problems. Responsible for project planning, execution and performance.

2 - 4 Years Experience, Associates Degree

Uses knowledge of current graphic design software to produce graphic art and visual materials through a variety of media outlets such as websites and CD-ROMs. Generates and manipulates graphic images, animations, sound, text and video into consolidated and seamless multimedia programs.

8 Years Experience, Bachelor's Degree

Specializes in analyzing and consulting in business, logistical, financial, management, transportation or project related operational assessments. Responsible for achieving operational requirements, conducting process improvement and analyzing project related areas.

3 Years Experience, Bachelor's Degree

Manages contract support operations. Organizes, directs, and coordinates planning and execution of contract support activities. Demonstrates communications skills with all levels of management. Integrates business, cost estimating and financial management processes. Assesses and complies with government standards, internal controls and multi-tiered system application standards.

15 Years Experience, Bachelor's Degree

Provides support management or integration of programs and projects to include, but not limited to; EVMS implementation and analysis, Gantt chart creation and maintenance, system engineering analysis, risk management activities and Project Management Office creation.

12 Years Experience, Bachelor’s Degree

Plans, coordinates and manages all aspects of complex projects. Prepares and presents status on project schedules, project costs, deliverables, project risks and risk containment strategies. Experience in advising senior executives.

5 Years Experience, Bachelor's Degree

Conducts complex analyses to support completion of management studies, workforce analyses, cost benefit analyses, earned value management reports and/or similar activities. Responsible for the development of work plans and methodologies to facilitate the collection and analysis of data and business processes.

communications skills to be able to interface with all levels of management. Simultaneously plans and manages the transition of several highly technical projects. Establishes and alters (as necessary) management structure to effectively direct program/technical support activities. Meets and confers with ordering activity management officials regarding the status of specific Contractor program/technical activities and problems, issues or conflicts regarding resolution.

Serves as the Contractor counterpart to the ordering activity program/technical managers. Responsible for adhering to work standards, assigning schedules, reviewing work, supervising contractor personnel and communicating policies, procedures and goals of the organization to personnel. Manages a diverse group of functional activities, subordinate groups of technical and administrative personnel. Responsible for the contract performance.

work discrepancies to ensure compliance with contract requirements. Interfaces with the Contractor's Program Manager as well as ordering activity management personnel including, but not limited to, the Contracting Officer and the Contracting Officer's Technical Representative. Reports in writing and orally to contractor management and ordering activity representative.

Provides competent technical leadership and is responsible for program direction through successful performance of a variety of detailed, diverse elements of information technology projects. Assists the Program Manager in working with the ordering activity Contracting Representative to ensure work standards and schedules are being met. Assists in managing a group on functional activities and subordinate groups of technical and administrative personnel.

Specialized experience includes: analysis and design of business applications on complex systems for large-scale computers, data base management, use of the programming languages such as Ada, COBOL, 4GL, and/or DBMS. Knowledge of current storage and retrieval methods and demonstrated ability to formulate specifications for computer programmers to use in coding, testing, and debugging of computer programs. Experience includes use and understanding of Independent Verification and Validation (IV&V) of software development and the applications of ordering activity and international quality standards and procedures. Manages the formal and informal reviews of all software development activities.

Oversees the development and implementation of all quality control methodologies to ensure compliance with all applicable standards and guidelines directed by the customer. Provides technical direction in performing software development tasks, to include the design concept and user standards. Conducts the review of program documentation to assure ordering activity standards are met. Prepares milestone status reports.

Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure ordering activity standards/requirements are adhered to, and for progress in accordance with schedules.

Coordinates with the Project Manager and/or Quality Assurance Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives.

Develops and implements quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization. Reviews information systems requirements and develops and implements test plans ensuring proposed data processing systems modules, programs, and systems are stress tested, error free and meet stated requirements before implementation. Must be adept at problem definition and resolution. Must be capable of documenting problems and preparing recommendations for their solution.

program support experience on major information technology programs. Bachelors Degree.

Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure ordering activity standards/requirements are adhered to, and for progress in accordance with schedules. Coordinates with the Project Manager and/or Quality Assurance Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives.

Develops and implements quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization. Reviews information systems requirements and develops and implements test plans ensuring proposed data processing systems modules, programs, and systems are stress tested, error free and meet stated requirements before implementation. Must be adept at problem definition and resolution. Must be capable of documenting problems and preparing recommendations for their solution.

experience that includes

2 years that are specialized in Program Administration supporting information technology projects. Bachelors Degree.

Possesses 4 years experience that includes

2 years that are specialized in Program Administration supporting information technology projects. Manages substantial contract support operations involving multiple projects/task orders and personnel at diverse locations. Organizes, directs, and coordinates planning and execution of all contract support activities. Demonstrates communications skills with all levels of management. Establishes and alters (as necessary) management structure to effectively direct contract support activities. Meets and confers with ordering activity management officials regarding the status of specific Contractor procurement activities and problems, issues or conflicts regarding resolution. Is capable of negotiating and making binding decisions for the company.

Directs all financial management and administrative activities, such as budgeting, manpower, subcontract arrangements, resource planning, and financial reporting on information technology projects. Serves as the Contractor counterpart of the ordering activity Contracting Officer. Responds to all matters regarding program or project financial administration. Develops and tracks program financial performance.

intensive and progressive experience that includes 8 years in a specialized area. Bachelors Degree.

Specialized experience includes: support analysis, systems analysis, design, data, rule and process modeling, data dictionary development and implementation plan development and programming using manual and automated tools and methods, such as I-CASE tools.

Provides high level functional and systems analysis, design, integration, documentation, and implementation advice on exceptionally complex studies which require expert knowledge of the subject matter for effective problem solution.

Participates in all phases of study development with emphasis on the planning, analysis, documentation, and presentation phases. Oversees the design and preparation of technical reports and related documentation.

intensive and progressive experience that includes 5 years in a specialized area. Bachelors Degree.

Specialized experience includes: support analysis, systems analysis, design, data, rule and process modeling, data dictionary development and implementation plan development and programming using manual and automated tools and methods, such as I-CASE tools. Provides high level functional and systems analysis, design, integration, documentation, and implementation advice on exceptionally complex studies which require expert knowledge of the subject matter for effective problem solution. Participates in all phases of study development with emphasis on the planning, analysis, documentation, and presentation phases. Oversees the design and preparation of technical reports and related documentation.

experience that includes

5 years in a specialized area. Bachelors Degree.

Specialized experience includes:

systems requirements and/or developing functional requirements for complex integrated information systems business processes and/or programs. Responsible for feasibility studies, time and cost estimates, and the establishment and implementation of new or revised applications systems and programs. Assists in projecting software and hardware requirements. Demonstrates the ability to work independently. Shows leadership skills and has led a team on three successful projects. Has current knowledge of functions being developed or automated.

Analyzes user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships. Identifies resources required to complete each task. Works directly with agency/organization functional staff members to identify specific application views and data requirements to ensure that the final system incorporates required functionality

experience that includes

3 years in a specialized area. Bachelors Degree.

Specialized experience includes:

performing functional allocation to identify required tasks and their interrelationships. Provides technical assistance on complex projects. Formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Identifies resources required for each task. Demonstrates exceptional oral and written communication skills.

Responsible for identifying and documenting all specific functional requirements associated with implementing the application. Develops a comprehensive functional description of current and future system and process requirements through structured interviews, focus groups, documentation review and other data gathering techniques. Interfaces with technical personnel to identify specific system requirements and risks. Works directly with agency/organization functional staff members to identify specific application views and data requirements to ensure that the final system incorporates required functionality.

experience that includes

4 years in a specialized area. Bachelors Degree Specialized experience includes:

supervision of system engineers familiar with a network topologies and configurations, X.25, TCP/IP, IPX, Frame Relay, ATM, bridges, routers, hubs and experience with the logical and physical functional, operational, and technical architecture of large and complex information systems. Has two certifications in network operating systems (CAN & CNE).

Applies business process improvement practices to re-engineer methodologies/principles and business process modernization projects. Evaluates communication hardware and software, troubleshoots LAN/MAN/WAN and other network related problems, provides technical expertise for performance and configuration of networks. Applies, as appropriate, activity and data modeling, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques. Assist in establishing standards for information systems procedures. Develops and applies organization- wide information models for use in designing and building integrated, shared software and database management systems.

2 years in a specialized area. Bachelors Degree.

Specialized experience includes: knowledge of system engineers familiar with a network topologies and configurations, X.25, TCP/IP, IPX, Frame Relay, ATM, bridges, routers, hubs and experience with the logical and physical functional, operational, and technical architecture of large and complex information systems. Evaluates and recommends COTS applications and methodologies that can be acquired to provide interoperable, portable, and scaleable information technology solutions. Performs analysis and validation of reusable software/hardware components to ensure the integration of these components into interoperable information management designs.

Applies software, hardware, and standards information technology skills in the analysis, specification, development, integration, and acquisition of systems for information management applications. Provides technical leadership developing solutions for engineering studies.

overall Information Systems support experience that includes

5 years of direct related experience with technologies applicable to the current project requirements. Bachelors Degree.

Applies business process improvement practices to re-engineer methodologies/principles and business process modernization projects. Applies, as appropriate, activity and data modeling, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques. Assists in establishing standards for information systems procedures. Develops and applies organization- wide information models for use in designing and building integrated, shared software and database management systems. Constructs sound, logical business improvement models consistent with the configuration information management guiding principles, cost savings, and open architecture objectives.

Analyzes information requirements. Evaluates, analytically and systematically, problems of workflow, organization, and planning and develops appropriate corrective action. Plans project coordination and management. Provides comprehensive definition of all aspects of development from analysis of mission needs to verification of system performance

source data and develops interim documentation. Performs system concept formulation, system design analysis and subsystems design analysis. Responsible for developing project plans, guidelines and controls. Provides expertise to conduct investigations and studies and present recommendations and solutions related to short and long range program planning requirements.

Classifies and summarizes data for the preparation and submission of reports on a recurring basis. Provides advice and assistance to managers that directly affect the conduct and attainment of agency goals and objectives. Perform evaluations on existing procedures, processes, techniques, models, and/or systems related to management problems or contractual issues, which would require a problem notification report and recommend solutions such as an

ECP. Develops work breakdown structures, prepares charts, tables, graphs, and diagrams to assist in analyzing problems.

source data and develops interim documentation. Performs system concept formulation, system design analysis and subsystems design analysis. Responsible for developing project plans, guidelines and controls. Provides expertise to conduct investigations and studies and present recommendations and solutions related to short and long range program planning requirements.

Classifies and summarizes data for the preparation and submission of reports on a recurring basis. Provides advice and assistance to managers that directly affect the conduct and attainment of agency goals and objectives. Perform evaluations on existing procedures, processes, techniques, models, and/or systems related to management problems or contractual issues, which would require a problem notification report and recommend solutions such as an

ECP. Develops work breakdown structures, prepares charts, tables, graphs, and diagrams to assist in analyzing problems.

Bachelors Degree.

Performs comprehensive analyses of hardware/software concepts, designs and test requirements. Reviews, analyzes, integrates and conducts test and evaluation of contractor or Government generated source data and develops interim documentation. Performs system concept formulation, system design analysis and subsystems design analysis. Responsible for developing project plans, guidelines and controls. Provides expertise to conduct investigations and studies and present recommendations and solutions related to short and long range program planning requirements.

Classifies and summarizes data for the preparation and submission of reports on a recurring basis. Provides advice and assistance to managers that directly affect the conduct and attainment of agency goals and objectives. Perform evaluations on existing procedures, processes, techniques, models, and/or systems related to management problems or contractual issues, which would require a problem notification report and recommend solutions such as an ECP. Develops work breakdown structures, prepares charts, tables, graphs, and diagrams to assist in analyzing problems.

experience as a software engineer. Bachelors Degree.

Manages software development and support using formal specifications, data flow diagrams, other accepted design techniques, and Computer Aided Software Engineering (CASE) tools. Interprets software requirements and design specifications code, and integrates and tests software components. Estimates software development costs and schedule. Reviews existing programs and assists in making refinements, reducing operating time, and improving current techniques. Supervises software configuration management.

Analyzes and studies complex system requirements. Designs software tools and subsystems to support software reuse and domain analyses and manages their implementation. Supports the development of unique system software as well as the integration of commercial off-the-shelf (COTS) software integration.

experience that includes

3 years in a specialized area. Bachelors Degree.

Specialized experience includes:

applications programming on large- scale database management systems, knowledge of computer equipment and ability to develop complex software to implement design objectives. Ability to work independently.

Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts. Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation, including both program- level and user-level documentation. Enhances software to reduce operating time or improve efficiency. Provides technical direction to programmers to ensure program deadlines are met.

experience. Bachelors Degree.

Assists in developing block diagrams and logic flow charts. Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency.

Provides technical coordination to other programmers as required to ensure program deadlines are met. Provides programming services on operating systems software, teleprocessing monitors, communications systems, language processors, database internals, and system utilities. Assists in developing application programs to meet functional requirements of customers. Assists in debugging and testing all programs prior to their implementation. Responsible for adherence to applicable user standards and procedures.

diploma and 1year experience.

Assists with the analysis of information requirements. Aids in the evaluation of problems with workflow, organization, and planning and helps develop appropriate corrective action. Writes programs for various user applications under the direction and review of a senior applications programmer.

development experience. Bachelors Degree.

Consults with clients and other project team members to design, build and manage web applications and sites. Has knowledge of a variety of of programming/scripting languages that may include SQL, C++, HTML, CGI, JavaScript, Perl, Java, PHP, ASP, Cold Fusion. Database development experience using Oracle, MS SQL Server, and other databases may be required. Some server maintenance experience may be required.

experience that includes

2 years in a specialized area. Bachelors Degree.

Specialized experience includes:

demonstrated experience with DBMS design and system analysis, current operating systems software internals and data manipulation languages. Detailed experience in Oracle, DB2 and Sybase. Hands on experience in supporting database applications in distributed network, including UNIX and/or

IBM mainframe.

Applies high-level of skills in database design, installations, and conversions. Responsible for database backup and recovery procedures, access security and database integrity, physical data storage design, and data storage management.

Participates in DBMS selection and maintains database performance. Applies expertise in specific DBMS such as

Oracle, DB2 and Sybase.

experience that includes

1 year in a specialized area. Bachelors Degree.

Specialized experience includes: demonstrated experience with DBMS design and system analysis, current operating systems and data manipulation languages. Provides database administration and troubleshooting. Detailed experience utilizing Informix and Oracle.

Research and evaluate emerging technologies, plan for implementation, and implement as appropriate. Uses state- of-the art DBMS systems such as Oracle or DB2 to function in a relational DBMS environment. Provides day-to-day database administration to include database backup and recovery.

and design specifications for data and functional activities. Develops data models, block diagrams, and logic flow charts.

Prepares required documentation, including both program- level and user-level documentation.

and design specifications for data and functional activities. Develops data models, block diagrams, and logic flow charts.

Prepares required documentation, including both program- level and user-level documentation.

experience that includes

5 years in a specialized area. Bachelors Degree Specialized experience includes:

supervision and operations experience on a IBM large-scale computer system, knowledge of hardware, software and operating systems (including: IBM

3090 mainframes using the DB2 operating system with CICS and

RACF). General experience includes operations experience on a large-scale computer system or a multi-server local area network (Windows NT and Novell 4.0).

Manages computer operations. Ensures production schedules are met. Ensures computer system resources are used effectively. Coordinates the resolution of production- related problems.

Ensures proper relationships are established between customers, teaming partners, and vendors to facilitate the delivery of information technology services. Provides users with computer output. Supervises staff operations

experience that includes

5 years in a specialized area. Bachelors Degree Specialized experience includes: administrating UNIX, Windows NT, Novell systems and/or open systems. Optimizes system operations and resource utilization and performs system capacity analysis and planning. Provides assistance to users in accessing and using business/computer systems. Monitors and supports computer processing. Coordinates input, output, and file media. Distributes output and controls computer operation.

Supervises the monitoring of network facilities. Ensures high quality transmission on network. Directs testing and analysis of all elements of the network facility (including hardware, software, power, communications, lines, modems and terminals). Supervises testing and analysis of all elements of the network facilities (including software, power, communications machinery, lines, modems and terminals). Serves as key contact for remote locations and customers to obtain clarification of problems and provides resolution of system failures and degradations.

experience that includes

3 years in a specialized area. Bachelors Degree.

Specialized experience includes:

administrating UNIX, Windows NT, Novell systems and/or open systems. Optimizes system operations and resource utilization and performs system capacity analysis and planning. Provides assistance to users in accessing and using business/computer systems. Monitors and supports computer processing. Coordinates input, output, and file media. Distributes output and controls computer operation.

Supervises the monitoring of network facilities. Ensures high quality transmission on network. Directs testing and analysis of all elements of the network facility (including hardware, software, power, communications, lines, modems and terminals). Supervises testing and analysis of all elements of the network facilities

(including software, power, communications machinery, lines, modems and terminals).

Serves as key contact for remote locations and customers to obtain clarification of problems and provides resolution of system failures and degradations.

experience that includes

1 year in a specialized area. Bachelors Degree.

Specialized experience includes:

administrating UNIX, Windows NT, Novell systems and/or open systems. Optimizes system operations and resource utilization and performs system capacity analysis and planning. Provides assistance to users in accessing and using business/computer systems. Monitors and supports computer processing. Coordinates input, output, and file media. Distributes output and controls computer operation.

Supervises the monitoring of network facilities. Ensures high quality transmission on network. Directs testing and analysis of all elements of the network facility (including hardware, software, power, communications, lines, modems and terminals). Supervises testing and analysis of all elements of the network facilities (including software, power, communications machinery, lines, modems and terminals). Serves as key contact for remote locations and customers to obtain clarification of problems and provides resolution of system failures and degradations.

experience that includes

4 years in a specialized area. Bachelors Degree.

Specialized experience includes:

experience in developing and providing technical and end-user training on computer hardware and application software (such as MS Office Suite). Demonstrated ability to communicate orally and in writing. Demonstrated ability to work independently.

Conducts the research necessary to develop and revise training courses and prepares appropriate training catalogs. Develops all instructor materials (course outline, background material, and training aids). Develops all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops, seminars, and/or computer based/computer aided training. Provides daily supervision and direction to staff.

experience that includes

2 years in a specialized area. Bachelors Degree.

Specialized experience includes:

experience in developing and providing technical and end-user training on computer hardware and application software (such as MS Office Suite). General experience includes information systems development, training, or related fields. Demonstrated ability to communicate orally and in writing.

Assists in conducting the research necessary to develop and revise training courses. Assists in developing and revising training courses and prepares appropriate training catalogs. Prepares instructor materials (course outline, background material, and training aids). Prepares student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops and seminars.

experience that includes

6 years in a specialized area. Bachelors Degree.

Specialized experience includes:

management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and supervision of help desk employees. General experience includes information systems development, network and other work in the client/server field, or related fields. Has demonstrated ability to communicate orally and in writing and a positive customer service attitude.

Provides daily supervision and direction to staff who are responsible for telephone and in-person support to information system users in the areas of e-mail, directories, COTS, standard Windows desktop applications, and applications developed or deployed under specific contract.

Serves as the subject matter expert for troubleshooting hardware/software PC and printer problems.

experience that includes

3 years in a specialized area. High School diploma or equivalent.

Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and experience in supporting a help desk. General experience includes information systems development and other work in the client/server field or related fields.

Has demonstrated ability to communicate orally and in writing and a positive customer service attitude.

Provides telephone and in-person support to users in the areas of e- mail, directories, standard windows desktop COTS applications, and applications developed under this contract for predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

experience in administrative or technical lines of work. Bachelors Degree.

Specialized experience includes: knowledge and experience providing manned or unmanned systems project engineering support including hardware and software implementation, development and execution of test plans and preparing formal technical reports. Position may require experience with major Federal Government acquisition programs or major defense acquisition weapon systems defined in the DOD 5000.2 series instructions. Performs complex engineering analysis and design tasks. Prepares specifications and design, and implements solutions. Design subsystems and assists in developing standards. Works as part of a project team in the design and integration of system engineering modifications or stand-alone solutions to engineering support requirements.

experience that includes

6 years in a specialized area. Bachelors Degree.

Specialized experience includes:

information systems development, functional and data requirement analysis, systems analysis and design, programming, program design and documentation preparation. Demonstrated experience in the implementation of information engineering projects; systems analysis, design and programming using CASE and IE tools and methods, systems planning, business information planning, and business analysis.

Implements engineering principles, techniques and processes. Decides appropriate tests to evaluate, debug and check systems. Documents the result of complex analysis and design tasks. Design Windows NT systems and developed integration standards and techniques for implementation. Acts in a lead role of a project team.

experience that includes

2 years in a specialized area. Bachelors Degree.

. Specialized experience includes: knowledge in information systems development, function and data requirement analysis and design, programming, and documentation preparation.

Performs complex engineering analysis and design tasks. Prepares specifications and design, and implements solutions. Design subsystems and assists in developing standards. Works as part of a project team in the design and integration of system engineering modifications or stand- alone solutions to engineering support requirements.

experience. Associate Degree.

. Analyzes network characteristics

(e.g., traffic, connect time, transmission speeds, packet sizes, and throughput) and recommends procurement, removals, and modifications to network components. Designs and optimizes network components and capabilities. Ensures maintenance of systems Coordinates requirements with users and suppliers.

Provides support on all phases of analysis, design, testing, and implementation of networks and the telecommunications infrastructure to support EC/EDI functions. Functions as planner and manages the actual physical installation of networks including use of internet/intranet applications. Support also includes the actual pulling of wires or cable to accomplish the installation.

experience that includes

2 years in a specialized area. High School diploma or equivalent.

Specialized experience includes:

supervision of installation technicians, analysis, design, and installation of computer based systems; analysis, and installation of local area networks; and analysis and installation of communication systems. Familiar with engineering documentation, network configurations and topologies, X.25, TCP/IP, Frame Relay, bridges, hubs, and routers. General experience includes increasing responsibilities in technical management. Has the ability to work independently or under only general direction.

Assesses and documents current site network configuration and user requirements. Analyzes and develops new hardware requirements and prepares specifications for hardware acquisitions. Coordinates post installation operations and maintenance support.

Installs and supports local area networks

(LANs). Configures the network, and adds and deletes users and printers. Diagnoses, troubleshoots and repairs complex LANs and interfaces between differing networks via remote and local repeaters, routers, and switches (including mainframe connectivity via gateway, telecommunication circuits, and direct network access). Assures that LAN security is maintained according to recommendations. Creates documentation for systems support staff and users. Provides technical expertise for performance and configuration of networks. Evaluates communication hardware and software, and performs compatibility testing of system and application software. Coordinates with all responsible users and sites.

• Develop functional and technical information system designs. • Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula. • Lead business process redesign teams in the development of new business process architectures. • Design training programs for information systems users. • Participate in quality reviews to ensure work complies with specified standards. • Develop team work plans. • Perform workflow analyses. • Design and manage databases. • Define information systems requirements. • Assist in project budget preparation.

special skills in premium technologies, such as packaged enterprise software tools (e.g., Baan, SAP, PeopleSoft and Oracle) and other premium market-driven technologies. Premium Technology Managers apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of VETS projects. Premium Technology Managers provide subject matter expertise in industry, process or technology areas. A Premium Technology Manager is qualified to perform such tasks as: • Plan and manage the work of information systems project teams; • Design and implement new organization structures; • Conceptual design and development of training curricula; • Assist an organization translate its vision and strategy into core human resource and business processes; • Assist an organization translate its vision and strategy into core human resource and business processes; • Lead clients through streamlining, reengineering and transforming business processes; • Develop and execute project budgets.

Premium Technology Managers possess special skills in premium technologies, such as packaged enterprise software tools (e.g., Baan, SAP, PeopleSoft and Oracle) and other premium market-driven technologies. Premium Technology Managers apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of VETS projects. Premium Technology Managers provide subject matter expertise in industry, process or technology areas. A Premium Technology Manager is qualified to perform such tasks as: • Plan and manage the work of information systems project teams; • Design and implement new organization structures;

• Conceptual design and development of training curricula; • Assist an organization translate its vision and strategy into core human resource and business processes; • Assist an organization translate its vision and strategy into core human resource and business processes; • Lead clients through streamlining, reengineering and transforming business processes; • Develop and execute project budgets