MAS - Full Circle Group, Inc. - GS02F013DA

740 Springdale Drive, Suite 125 Exton, PA 19341 Phone: 610-594-9510

Fax: 610-717-5213 www.thefullcirclegroup.com Page | 1

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

SCHEDULE TITLE: Federal Supply Schedule Professional Services

CONTRACT NUMBER: GS-02F-013DA

CONTRACT PERIOD: January 04, 2021 – January 03, 2026

CONTRACTOR: FULL CIRCLE COMPUTING

Exton, PA 19341 Phone: 610-594-9510 Fax: 610-717-5213 Web site: www.thefullcirclegroup.com

CONTRACTOR’S ADMINISTRATION SOURCE:

Denean Williams Phone: 610-594-9510 Email: drw@ thefullcirclegroup.com

BUSINESS SIZE: Small business

Woman Owned business Women Owned (WOSB) Women Owned (EDWOSB) SBA Certified Small Disadvantaged business SBA Certified 8(a) Firms size

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at www.fss.gsa.gov

CUSTOMER INFORMATION:

http://www.gsaadvantage.gov/

Phone: 610-594-9510 www.thefullcirclegroup.com Page | 2

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN DESCRIPTION

561320SBFA Previous (Administrative Support and Clerical Occupations) SBFARC Previous (Automatic Data Processing Occupations) SBFARC Previous (Technical and Professional Occupations)

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN: N/A

2. MAXIMUM ORDER*: $100,000 per SIN

*If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may

(1) offer a new price for this requirement

(2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with

FAR 8.404.

3. MINIMUM ORDER: $100

4. GEOGRAPHIC COVERAGE: Destination

5. POINT(S) OF PRODUCTION: USA

6. DISCOUNT FROM LIST PRICES: 2%

7. QUANTITY DISCOUNT(S): For orders totaling $100,000 or more in one year from one customer, a 2% discount.

8. PROMPT PAYMENT TERMS: Net 30

9.a Government Purchase Cards are accepted at or below the micro-purchase threshold.

9.b Government Purchase Cards are accepted above the micro-purchase threshold.

10. FOREIGN ITEMS: None

11a. TIME OF DELIVERY: At Task Order Level

11b. EXPEDITED DELIVERY: Contact Contractor

11c. OVERNIGHT AND 2-DAY DELIVERY: Contact Contractor

Phone: 610-594-9510 www.thefullcirclegroup.com Page | 3

11d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to effect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: Destination

13a. ORDERING ADDRESS: 740 Springdale Drive, Suite 125 Exton, PA 19341

14. PAYMENT ADDRESS: 740 Springdale Drive, Suite 125 Exton, PA 19341

15. WARRANTY PROVISION: None

16. EXPORT PACKING CHARGES: N/A

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE:

N/A

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF

APPLICABLE): N/A

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS

PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

24b. Section 508 Compliance for EIT: N/A

25. DUNS NUMBER: 837121706

26. NOTIFICATION REGARDING REGISTRATION IN CENTRAL CONTRACTOR

REGISTRATION (CCR) DATABASE: Contractor has an Active Registration in the CCR database.

Phone: 610-594-9510 www.thefullcirclegroup.com Page | 4

Full Circle Computing, Inc. Price List updated

Service Proposed (e.g. Labor Category or Job Title/Task)

Unit of Issue (e.g.

Hour, Task, Sq Ft)

PRICED

OFFERED

TO GSA

(including

IFF)*

Year 1

PRICED

OFFERED

TO GSA

(including

IFF)*

Year 2

PRICED

OFFERED

TO GSA

(including

IFF)*

Year 3

PRICED

OFFERED

TO GSA

(including

IFF)*

Year 4

PRICED

OFFERED

TO GSA

(including

IFF)*

Year 5

Accounting Clerk I Hour $ 27.01 $ 27.55 $ 28.10 $ 28.67 $ 29.24 Accounting Clerk II Hour $ 29.57 $ 30.16 $ 30.77 $ 31.38 $ 32.01 Accounting Clerk III Hour $ 32.34 $ 32.99 $ 33.65 $ 34.32 $ 35.01 Accountant I Hour $ 43.45 $ 44.32 $ 45.21 $ 46.11 $ 47.03 Accountant II Hour $ 52.33 $ 53.38 $ 54.45 $ 55.53 $ 56.65 Accountant III Hour $ 64.18 $ 65.46 $ 66.77 $ 68.11 $ 69.47 Accountant IV Hour $ 73.07 $ 74.53 $ 76.02 $ 77.54 $ 79.10 Budget Analyst I Hour $ 50.36 $ 51.37 $ 52.40 $ 53.44 $ 54.51 Budget Analyst II Hour $ 62.21 $ 63.46 $ 64.73 $ 66.02 $ 67.34 Budget Analyst III Hour $ 72.08 $ 73.52 $ 74.99 $ 76.49 $ 78.02 Budget Analyst IV Hour $ 86.89 $ 88.63 $ 90.40 $ 92.21 $ 94.06 Analyst I Hour $ 40.80 $ 41.62 $ 42.45 $ 43.30 $ 44.16 Analyst II Hour $ 49.87 $ 50.87 $ 51.89 $ 52.92 $ 53.98 Analyst III Hour $ 54.41 $ 55.50 $ 56.61 $ 57.74 $ 58.90 Receptionist Hour $ 27.28 $ 27.83 $ 28.38 $ 28.95 $ 29.53 Secretary I Hour $ 33.61 $ 34.28 $ 34.97 $ 35.67 $ 36.38 Secretary II Hour $ 37.51 $ 38.26 $ 39.03 $ 39.81 $ 40.61 Secretary III Hour $ 40.78 $ 41.60 $ 42.43 $ 43.28 $ 44.14 Administrative Assistant Hour $ 45.53 $ 46.44 $ 47.37 $ 48.32 $ 49.29 Document Preparation Clerk Hour $ 25.76 $ 26.28 $ 26.80 $ 27.34 $ 27.89 Word Processor I Hour $ 28.99 $ 29.57 $ 30.16 $ 30.77 $ 31.38 Word Processor II Hour $ 31.80 $ 32.44 $ 33.09 $ 33.75 $ 34.42 Word Processor III Hour $ 34.84 $ 35.54 $ 36.25 $ 36.97 $ 37.71 Data Entry Operator I Hour $ 26.57 $ 27.10 $ 27.65 $ 28.20 $ 28.76 Data Entry Operator II Hour $ 28.42 $ 28.99 $ 29.57 $ 30.16 $ 30.77 Computer Support Technician Hour $ 39.83 $ 40.63 $ 41.44 $ 42.27 $ 43.12 Computer System Analyst I Hour $ 46.77 $ 47.71 $ 48.66 $ 49.64 $ 50.63 Computer System Analyst II Hour $ 46.77 $ 47.71 $ 48.66 $ 49.64 $ 50.63 Computer System Analyst III Hour $ 46.77 $ 47.71 $ 48.66 $ 49.64 $ 50.63 Drafter I Hour $ 28.93 $ 29.51 $ 30.10 $ 30.70 $ 31.32 Drafter II Hour $ 31.80 $ 32.44 $ 33.09 $ 33.75 $ 34.42 Drafter III Hour $ 34.92 $ 35.62 $ 36.33 $ 37.06 $ 37.80 Drafter IV Hour $ 41.86 $ 42.70 $ 43.55 $ 44.42 $ 45.31

Phone: 610-594-9510 www.thefullcirclegroup.com Page | 5

Technical Writer I Hour $ 36.58 $ 37.31 $ 38.06 $ 38.82 $ 39.60 Technical Writer II Hour $ 43.66 $ 44.53 $ 45.43 $ 46.33 $ 47.26 Technical Writer III Hour $ 51.85 $ 52.89 $ 53.95 $ 55.02 $ 56.13 Project Manager (Junior) Hour $ 90.68 $ 92.49 $ 94.34 $ 96.23 $ 98.16 Project Manager (Intermediate) Hour $ 136.01 $ 138.73 $ 141.51 $ 144.34 $ 147.22 Project Manager (Senior) Hour $ 226.69 $ 231.22 $ 235.85 $ 240.57 $ 245.38 Subject Matter Expert (Junior) Hour $ 226.69 $ 231.22 $ 235.85 $ 240.57 $ 245.38 Subject Matter Expert (Intermediate) Hour $ 317.36 $ 323.71 $ 330.18 $ 336.79 $ 343.52 Subject Matter Expert (Senior) Hour $ 125.94 $ 128.46 $ 131.03 $ 133.65 $ 136.32 Technical Specialist (Junior) Hour $ 90.68 $ 92.49 $ 94.34 $ 96.23 $ 98.16 Technical Specialist (Intermediate) Hour $ 136.01 $ 138.73 $ 141.51 $ 144.34 $ 147.22 Technical Specialist (Senior) Hour $ 88.16 $ 89.92 $ 91.72 $ 93.56 $ 95.43

General Clerk I Hour $ 25.29 $ 25.80 $ 26.31 $ 26.84 $ 27.38 General Clerk III Hour $ 27.07 $ 27.62 $ 28.17 $ 28.73 $ 29.31 General Clerk III Hour $ 29.60 $ 30.20 $ 30.80 $ 31.42 $ 32.04 Court Reporter - Regular, Videotaped, Expert Hourly Fee

Hour $ 37.93 $ 38.69 $ 39.47 $ 40.26 $ 41.06

Customer Service Representative I Hour $ 23.51 $ 23.99 $ 24.47 $ 24.96 $ 25.46 Customer Service Representative II Hour $ 25.83 $ 26.34 $ 26.87 $ 27.41 $ 27.96 Customer Service Representative III Hour $ 27.76 $ 28.31 $ 28.88 $ 29.46 $ 30.05 Travel Clerk I Hour $ 23.47 $ 23.95 $ 24.42 $ 24.91 $ 25.41 Travel Clerk II Hour $ 27.17 $ 27.72 $ 28.27 $ 28.84 $ 29.42 Travel Clerk III Hour $ 28.49 $ 29.06 $ 29.64 $ 30.24 $ 30.84

Computer Programmer I Hour $ 58.04 $ 59.20 $ 60.39 $ 61.59 $ 62.83 Computer Programmer II Hour $ 67.71 $ 69.07 $ 70.45 $ 71.86 $ 73.29 Computer Programmer III Hour $ 82.22 $ 83.87 $ 85.54 $ 87.25 $ 89.00 Computer Programmer IV Hour $ 96.73 $ 98.67 $ 100.64 $ 102.65 $ 104.71

Court Reporter - Regular, Videotaped, Expert Hourly Fee

Hour $ 37.93 $ 38.69 $ 39.47 $ 40.26 $ 41.06

Regular Transcript (20 Days) Page $ 5.69 $ 5.80 $ 5.92 $ 6.04 $ 6.16 Regular Transcript (10 Days) Page $ 7.52 $ 7.67 $ 7.83 $ 7.98 $ 8.14

Phone: 610-594-9510 www.thefullcirclegroup.com Page | 6

Regular Transcript Expedited (5 Days) Page $ 8.49 $ 8.66 $ 8.83 $ 9.01 $ 9.19 Regular Transcript Expedited (2 Days) Page $ 10.42 $ 10.62 $ 10.84 $ 11.05 $ 11.28 Regular Transcript Expedited

- Next Day Page $ 11.86 $ 12.10 $ 12.34 $ 12.59 $ 12.84 Regular Transcript Expedited

- Real Time Reporting Page $ 2.31 $ 2.36 $ 2.41 $ 2.46 $ 2.51 Black & White Exhibits Page $ 0.77 $ 0.79 $ 0.80 $ 0.82 $ 0.84 Color Exhibits Page $ 2.12 $ 2.17 $ 2.21 $ 2.25 $ 2.30 Oversize exhibits Page $ 2.12 $ 2.17 $ 2.21 $ 2.25 $ 2.30 Additional Copies Page $ 0.48 $ 0.49 $ 0.50 $ 0.51 $ 0.52 Delivery Costs Page $ 35.68 $ 36.40 $ 37.13 $ 37.87 $ 38.63 Hookup with browsing per page Page $ 2.12 $ 2.17 $ 2.21 $ 2.25 $ 2.30 Rough ASCII per page Page $ 2.12 $ 2.17 $ 2.21 $ 2.25 $ 2.30 Hearings/meetings/arbitrati ons (20 Days) Page $ 6.83 $ 6.97 $ 7.11 $ 7.25 $ 7.39 Hearings/meetings/arbitrati ons (10 Days) Page $ 9.03 $ 9.21 $ 9.39 $ 9.58 $ 9.77 Hearings/meetings/arbitrati ons (5 Days) Page $ 10.18 $ 10.39 $ 10.60 $ 10.81 $ 11.03 Hearings/meetings/arbitrati ons (2 Days) Page $ 12.50 $ 12.75 $ 13.00 $ 13.27 $ 13.53 Hearings/meetings/arbitrati ons - Next Day Page $ 14.23 $ 14.52 $ 14.81 $ 15.11 $ 15.41

Phone: 610-594-9510 www.thefullcirclegroup.com Page | 7

Labor Descriptions

ACCOUNTING CLERK I

This position is responsible for performing one or more routine accounting clerical operations such as:

examining, verifying, and correcting various accounting documents to ensure completeness and accuracy of data in accordance to accounting procedures. Specific tasks/duties are assigned under adequate supervision. Entry-level reconciliation and posting will be assigned under detailed guidance. In most instances, an employee in this position will rely on the supervisors’ instructions. Completed work will be reviewed for accuracy and compliance with procedures.

Minimum Years of Experience: 1 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

ACCOUNTING CLERK II

This position uses knowledge of double entry bookkeeping in performing one or more of the following:

posting actions to journals, identifying subsidiary accounts affected, making debit and credit entries, and assigning proper codes. The Accounting Clerk II may review computer printouts against manually maintained journals, detect and correct erroneous postings, and prepare documents to adjust accounting classifications and other data, or review lists of transactions rejected by an automated system. In this instance, the Accounting Clerk II will determine reasons for rejections, and prepare necessary correcting material. On routine assignments, an employee will select and apply established procedures and techniques.

Detailed instructions are provided for difficult or unusual assignments. Completed work and methods used, are reviewed for technical accuracy.

Minimum Years of Experience: 2 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

ACCOUNTING CLERK III

The Accounting Clerk III maintains journals or subsidiary ledgers of an accounting system and balances and reconciles accounts. Typical duties include one or both of the following: 1.) reviewing invoices and statements verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit determining accounts involved. The review will include coding transactions, and processing material through data processing for application in the accounting system; 2.)

analysis and reconciliation of computer printouts with operating unit reports (contacting units, researching causes of discrepancies, and taking action to ensure that accounts balance). Supervisor provides suggestions for handling unusual or non-recurring transactions. Conformance with requirements and technical soundness of completed work are reviewed by the supervisor, or are controlled by mechanisms built into the accounting processes.

Minimum Years of Experience: 5 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Phone: 610-594-9510 www.thefullcirclegroup.com Page | 8

Accountant I Prepares balance sheets, profit and loss statements, and other financial reports. Responsibilities also include analyzing trends, costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses. Reports organization's finances to management, and offers suggestions about resource utilization, tax strategies, and assumptions underlying budget forecasts. May require a bachelor's degree in accounting and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Minimum Years of Experience: 0 Minimum Education Requirement: Bachelor's degree in accounting Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Accountant II Prepares balance sheets, profit and loss statements, and other financial reports. Responsibilities also include analyzing trends, costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses. Reports organization's finances to management, and offers suggestions about resource utilization, tax strategies, and assumptions underlying budget forecasts. May require a bachelor's degree in accounting, finance and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on judgment and limited experience to plan and accomplish goals. Performs a variety of tasks. Works under general supervision;

typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.

Minimum Years of Experience: 2 Minimum Education Requirement: Bachelor's degree in accounting Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Accountant III Prepares balance sheets, profit and loss statements, and other financial reports. Responsibilities also include analyzing trends, costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses. Reports organization's finances to management, and offers suggestions about resource utilization, tax strategies, and assumptions underlying budget forecasts. Requires a bachelor's degree in accounting, and 4-6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. May report to an executive or a manager. A wide degree of creativity and latitude is expected.

Minimum Years of Experience: 4 Minimum Education Requirement: Bachelor's degree in accounting Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Accountant IV Prepares balance sheets, profit and loss statements, and other financial reports. Responsibilities also include analyzing trends, costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses. Reports organization's finances to management, and offers suggestions about resource utilization, tax strategies, and assumptions underlying budget forecasts. Requires a bachelor's

Phone: 610-594-9510 www.thefullcirclegroup.com Page | 9 degree in accounting and 6-8 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

Minimum Years of Experience: 6 Minimum Education Requirement: Bachelor's degree in accounting Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Budget Analyst I Analyzes accounting records to determine financial resources required to implement programs and makes recommendations for budget allocations to ensure conformance to budgetary limits. Also responsible for reviewing operating budgets periodically in order to analyze trends affecting budget needs. Requires a bachelor's degree and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Minimum Years of Experience: 0 Minimum Education Requirement: Bachelor's degree Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Budget Analyst II Analyzes accounting records to determine financial resources required to implement programs and makes recommendations for budget allocations to ensure conformance to budgetary limits. Also responsible for reviewing operating budgets periodically in order to analyze trends affecting budget needs. Requires a bachelor's degree and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. Typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.

Minimum Years of Experience: 2 Minimum Education Requirement: Bachelor's degree Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Budget Analyst III Analyzes accounting records to determine financial resources required to implement programs and makes recommendations for budget allocations to ensure conformance to budgetary limits. Also responsible for reviewing operating budgets periodically in order to analyze trends affecting budget needs. Requires a bachelor's degree and 4-6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. May report to an executive or a manager. A wide degree of creativity and latitude is expected.

Minimum Years of Experience: 4 Minimum Education Requirement: Bachelor's degree

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Budget Analyst IV Analyzes accounting records to determine financial resources required to implement programs and makes recommendations for budget allocations to ensure conformance to budgetary limits. Also responsible for reviewing operating budgets periodically in order to analyze trends affecting budget needs. Requires a bachelor's degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others.

A wide degree of creativity and latitude is expected. May report to an executive or a manager.

Minimum Years of Experience: 6 Minimum Education Requirement: Bachelor's degree Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Analyst I Analyzes records to determine financial resources required to implement programs and makes recommendations for budget allocations to ensure conformance to budgetary limits. Also responsible for reviewing operating budgets periodically in order to analyze trends affecting budget needs. Requires a bachelor's degree and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Minimum Years of Experience: 0 Minimum Education Requirement: Bachelor's degree Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Analyst II Analyzes records to determine financial resources required to implement programs and makes recommendations for budget allocations to ensure conformance to budgetary limits. Also responsible for reviewing operating budgets periodically in order to analyze trends affecting budget needs. Requires a bachelor's degree and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. Typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.

Minimum Years of Experience: 2 Minimum Education Requirement: Bachelor's degree Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Analyst III Analyzes records to determine financial resources required to implement programs and makes recommendations for budget allocations to ensure conformance to budgetary limits. Also responsible for reviewing operating budgets periodically in order to analyze trends affecting budget needs. Requires a bachelor's degree and 4-6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. May report to an executive or a manager. A wide degree of creativity and latitude is expected.

Minimum Years of Experience: 4

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Minimum Education Requirement: Bachelor's degree

Years of Experience Substitution for Education Requirement: 5 years similar work

RECEPTIONIST

This position greets visitors, determining nature of visits and directing visitors to appropriate persons. The Receptionist may also have other duties such as recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; making appointments; keeping a log of visitors;

and issuing visitor passes. In this position, one may also work on a computer and perform other routine clerical work that may occupy the major portion of the worker's time.

Minimum Years of Experience: 1 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

SECRETARY I

Carries out recurring office procedures independently, and selects the guideline or reference that fits the specific case. The supervisor provides specific instructions on new assignments and checks completed work for accuracy. The LR-1 performs varied duties including or comparable to the following:

a. Respond to routine telephone requests that have standard answers; refer calls and visitors to appropriate staff. Control mail and assure timely staff response, and send form letters;

b. As instructed, maintain supervisor's calendar, make appointments, and arrange for meeting rooms:

c. Review materials prepared for supervisor's approval for typographical accuracy and proper format;

d. Maintain recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans;

e. Requisition supplies, printing, maintenance or other services, type, take and transcribe dictation, create and maintain office files.

Minimum Years of Experience: 1 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

SECRETARY II

Secretary II handles differing situations, problems, and deviations in the work of the office according to the supervisor's general instructions, priorities, duties, policies, and program goals. Supervisor may assist secretary with special assignments. Duties include or are comparable to the following:

a. Screen telephone calls, visitors, and incoming correspondence; personally respond to requests for information concerning office procedures; determine which requests should be handled by the supervisor, appropriate staff member or other offices, prepare and sign routine non-technical correspondence in own or supervisor's name;

b. Schedule tentative appointments without prior clearance. Make arrangements for conferences and meetings and assemble established background materials as directed. May attend meetings and record and report on the proceedings;

c. Review outgoing materials and correspondence for internal consistency and conformance with supervisor's procedures; assure that proper clearances have been obtained, when needed;

d. Collect information from the files or staff for routine inquiries on office program(s) or periodic reports, and refer non-routine requests to supervisor or staff;

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e. Explain to subordinate staff supervisor's requirements concerning office procedures, coordinate personnel and administrative forms for the office and forwards for processing.

Minimum Years of Experience: 3 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

SECRETARY III

Performs all duties of Secretary II, plus uses greater judgment and initiative to determine the approach or action to take in non-routine situations, interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Duties include or are comparable to the following:

a. Based on knowledge of the supervisor's views, compose correspondence on own initiative about administrative matters and general office policies for supervisor's approval;

b. Anticipate and prepare materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered;

c. Read publications, regulations, and directives and take action or refer those that are important to the supervisor

Minimum Years of Experience: 5 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

ADMINISTRATIVE ASSISTANT

In addition to secretarial duties (filing, taking phone calls, scheduling appointments, making travel arrangements), this position will provide administrative support to executive staff with office management responsibilities to include budgeting, personnel records and payroll. The Administrative Assistant may be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials.

Minimum Years of Experience: 1 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

DOCUMENT PREPARATION CLERK

This position prepares documents such as brochures, books, periodicals, catalogs, and pamphlets for copying or photocopying. The Document Preparation Clerk cuts documents into individual standardized pages, using a paper cutter or razor knife. Document pages are reproduced as necessary to improve clarity or to adjust the standardized page size according to the limitations of the designated copy machine. The Document Preparation Clerk stamps standard symbols on pages or inserts instruction cards to notify Duplicating Machine Operator of special handling, prepares cover sheets and document folders for material, and index cards for files, and files folder according to index code and copies priority schedule.

Minimum Years of Experience: 1 Minimum Education Requirement: High School Diploma or GED

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WORD PROCESSOR I

This position produces a variety of standard documents, such as correspondence, form letters, reports, tables and other printed materials. Work requires skill in typing; a knowledge of grammar, punctuation and spelling; and ability to use reference guides and equipment manuals. The Word Processor I performs familiar, routine assignments following standard procedures, seeks further instructions for assignments requiring deviations from established procedures.

Minimum Years of Experience: 1 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

WORD PROCESSOR II

This position uses knowledge of varied and advanced functions of one software type, knowledge of varied functions of different types of software, or knowledge of specialized or technical terminology to perform such typical duties as:

a. Editing and reformatting written or electronic drafts. Examples include: correcting function codes;

adjusting spacing formatting and standardizing headings, margins, and indentations.

b. Transcribing scientific reports, lab analysis, legal proceedings, or similar material from voice tapes or handwritten drafts. Work requires knowledge of specialized, technical, or scientific terminology.

c. Work requires familiarity with office terminology and practices. Incumbent corrects copy, and questions originator of document concerning missing information, improper formatting, or discrepancies in instructions. Supervisor sets priorities and deadlines on continuing assignments, furnishes general instructions for recurring work and provides specific instructions for new or unique projects, may lead lower level word processors.

Minimum Years of Experience: 3 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

WORD PROCESSOR III

Requires both a comprehensive knowledge of word processing software applications and office practices and a high degree of skill in applying software functions to prepare complex and detailed documents. For example, processes complex and lengthy technical reports which include tables, graphs, charts, or multiple columns. Uses either different word processing packages or many different style macros or special command functions; independently completes assignments and resolves problems.

Minimum Years of Experience: 5 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

DATA ENTRY OPERATOR I

This position works under close supervision and follows specific procedures or detailed instructions. The Data Entry Operator I works from various standardized source documents that have been coded and require little or no selecting, coding or interpreting of data. Problems such as erroneous items and codes, or missing information are resolved at the supervisory level. Work is routine and repetitive.

Minimum Years of Experience: 0

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Minimum Education Requirement: High School Diploma or GED

Years of Experience Substitution for Education Requirement: 5 years similar work

DATA ENTRY OPERATOR II

This position requires the application of experience and judgment in selecting procedures to be followed, and searching for interpreting, selecting, or coding items to be entered from a variety of document sources.

The Data Entry Operator II may occasionally perform routine work as described for Data Entry Operator I.

Excluded are operators above Level II using the key entry controls to access, read, and evaluate the substance of specific records to take substantive actions, or to make entices requiring a similar level of knowledge.

Minimum Years of Experience: 1 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Computer Support Technician The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Minimum Years of Experience: 1 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Computer Systems Analyst I At this level, initial assignments are designed to expand practical experience in applying systems analysis techniques and procedures. This Analyst provides several phases of the required systems analysis where the nature of the system is predetermined, uses established fact-finding approaches, knowledge of pertinent work processes and procedures, and familiarity with related computer programming practices, system software, and computer equipment. This Worker carries out fact finding and analyses as assigned, (usually of a single activity or a routine problem); applies established procedures where the nature of the system, feasibility, computer equipment and programming language have already been decided; may assist a higher level systems analyst by preparing the detailed specifications required by a computer programmers from information developed by the higher level analyst, and may research routine user problems and solve them by modifying the existing system when the solutions follow clear precedents. When cost and deadline estimates are required, results receive closer review. The supervisor defines objectives, priorities, and deadlines. Incumbents work independently; adapt guides to specific situations; resolve problems and deviations according to established practices; and obtain advice where precedents are unclear or not available. Completed work is reviewed for conformance to requirements, timeliness, and efficiency. This

Phone: 610-594-9510 www.thefullcirclegroup.com Page | 15 position may supervise technicians and others who assist in specific assignments. Work at a level above this is deemed Supervisory or Individual Contributor.

Minimum Years of Experience: 1 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Computer Systems Analyst II This Analyst applies systems analysis and design skills in an area such as a record keeping or scientific operation. A system of several varied sequences or formats is usually developed, e.g. the analyst develops systems for maintaining depositor accounts in a bank, maintaining accounts receivable in a retail establishment, maintaining inventory accounts in a manufacturing or wholesale establishment, or processing a limited problem in a scientific project. This position requires competence in most phases of system analysis and knowledge of pertinent system software and computer equipment and of the work processes, applicable regulations, workload, and practices of the assigned subject-matter area. Job duties require the incumbent to be able to recognize probable interactions of related computer systems and predict impact of a change in assigned system. The Computer Systems Analyst II reviews proposals which consist of objectives, scope, and user expectations; gathers facts, analyzes data, and prepares a project synopsis which compares alternatives in terms of cost, time, availability of equipment and personnel, and recommends a course of action; upon approval of synopsis, prepares specifications for development of computer programs. Duties also include the ability to determine and resolve data processing problems and coordinate the work with program, users, etc. This worker orients user personnel on new or changed procedures, may conduct special projects such as data element and code standardization throughout a broad system, working under specific objectives and bringing to the attention of the supervisor any unusual problems or controversies. In this position, the incumbent works independently under overall project objectives and requirements, and apprises supervisor about progress and unusual complications. Guidelines usually include existing systems and the constraints imposed by related systems with which the incumbent's work must be meshed. This worker adapts design approaches successfully used in precedent systems, works on a segment of a complex data processing scheme or broad system, as described for Computer Systems Analyst, level III, works independently on routine assignments and receives instructions and guidance on complex assignments. Work is reviewed for accuracy of judgment, compliance with instructions, and to insure proper alignment with the overall system. Completed work is reviewed for timeliness, compatibility with other work, and effectiveness in meeting requirements. This analyst may provide functional direction to lower level assistants on assigned work.

Minimum Years of Experience: 3 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Computer Systems Analyst III The Computer Systems Analyst III applies systems analysis and design techniques to complex computer systems in a broad area such as manufacturing, finance management, engineering, accounting, or statistics, logistics planning, material management, etc. Usually, there are multiple users of the system; however, there may be complex one-user systems, e.g., for engineering or research projects. This position requires competence in all phases of systems analysis techniques, concepts, and methods and knowledge of available system software, computer equipment, and the regulations, structure, techniques, and management practices of one or more subject-matter areas. Since input data usually come from diverse sources, this worker is responsible for recognizing probable conflicts and integrating diverse data elements and sources, and

Phone: 610-594-9510 www.thefullcirclegroup.com Page | 16 produces innovative solutions for a variety of complex problems. The Computer Systems Analyst III maintains and modifies complex systems or develops new subsystems such as an integrated production scheduling, inventory control, cost analysis, or sales analysis record in which every item of each type is automatically processed through the full system of records. The incumbent guides users in formulating requirements, advises on alternatives and on the implications of new or revised data processing systems, analyzes resulting user project proposals, identifies omissions and errors in requirements and conducts feasibility studies. This analyst recommends optimum approach and develops system design for approved projects, interprets information and informally arbitrates between system users when conflicts exist. This worker may serve as lead analyst in a design subgroup, directing and integrating the work of one or two lower level analysts, each responsible for several programs. Supervision and nature of review are similar to level II; existing systems provide precedents for the operation of new subsystems.

Minimum Years of Experience: 5 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Drafter I This operator prepares drawings or computer models of simple, easily visualized structures, systems, parts or equipment from sketches or marked-up prints, selects appropriate templates/computer programs or uses a compass and other equipment needed to complete assignments. Drawings and models fit familiar patterns and present few technical problems. Supervisor provides detailed instructions on new assignments, gives guidance when questions arise, and reviews completed work for accuracy.

Minimum Years of Experience: 1 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Drafter II This operator prepares various drawings computer models of such units as construction projects or parts and assemblies, including various views, sectional profiles, irregular or reverse curves, hidden lines, and small or intricate details. Work requires use of most of the conventional drafting and CAD techniques and a working knowledge of the terms and procedures of the occupation. The Draft/CAD Operator II makes arithmetic computations using standard formulas. Familiar or recurring work is assigned in general terms.

Unfamiliar assignments include information on methods, procedures, sources of information, and precedents to follow. Simple revisions to existing drawings or computer models may be assigned with a verbal explanation of the desired results.

Minimum Years of Experience: 3 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Drafter III This operator prepares complete sets of complex drawings or computer models that include multiple views, detail drawings, and assembly drawings. Drawings or models include complex design features that require considerable drafting skill to visualize and portray. Assignments regularly require the use of mathematical formulas to draw land contours or to compute weights, center of gravity, load capacities, dimensions, quantities of material, etc. The Draft/CAD Operator works from sketches, computer models, and verbal information supplied by an engineer, architect, or designer to determine the most appropriate views, detail

Phone: 610-594-9510 www.thefullcirclegroup.com Page | 17 drawings, and supplementary information needed to complete assignments. This operator selects required information from computer programs, and internet sites, precedents, manufacturers' catalogs, and technical guides. This operator independently resolves most of the problems encountered.

Minimum Years of Experience: 5 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Drafter IV This operator works closely with design originators, preparing drawings or computer models of unusual, complex, or original designs that require a high degree of precision, performs unusually difficult assignments requiring considerable initiative, resourcefulness, and drafting expertise. This incumbent assures that anticipated problems in manufacture, assembly, installation, and operation are resolved by the drawing produced, exercises independent judgment in selecting and interpreting data based on knowledge of the design intent. Although working primarily as a drafter, this worker may occasionally interpret general designs prepared by others to complete minor details, may provide advice and guidance to lower level drafters or serve as coordinator and planner for large and complex drafting projects.

Minimum Years of Experience: 7 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Technical Writer I The Technical Writer I revises or writes standardized material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machinery and other equipment.

This worker receives technical direction from supervisor or senior writer, notes or manuals containing operating procedures and details manufacturer's catalogs, drawings and other data relative to operation, maintenance, and service of equipment. This writer may have access to blueprints, sketches, drawings, parts lists, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail. This worker organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology, may maintain records and files of work and revisions, select photographs, drawings, sketches, diagrams, and charts to illustrate material, assist in laying out material for publication arrange for typing, duplication and distribution of material; may assist in writing speeches, articles, and public or employee relations releases, and may specialize in writing material regarding work methods and procedures.

Minimum Years of Experience: 1 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Technical Writer II In this capacity, the Technical Writer revises or writes material that is mostly standardized for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machinery and other equipment. The incumbent receives assignment and technical information from a supervisor or senior writer, may be provided notes or manuals containing operating procedures and details, and may observe production, developmental or experimental activities to expand or verify the provided operating

Phone: 610-594-9510 www.thefullcirclegroup.com Page | 18 procedures and details. This worker accesses manufacturers' catalogs, drawings and other data relative to operation, maintenance, and service of equipment, may have access to blueprints, sketches, drawings, parts lists, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail. This writer organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology, may maintain records and files of work and revisions, may select photographs, drawings, sketches, diagrams, and charts to illustrate material, assist in laying out material for publication, and arrange for typing, duplication and distribution of material. This writer may draft speeches, articles, and public or employee relations releases, or specialize in writing material regarding work methods and procedures.

Minimum Years of Experience: 3 Minimum Education Requirement: High School Diploma or GED Training/Certification Requirement: None Years of Experience Substitution for Education Requirement: 5 years similar work

Technical Writer III The Technical Writer III develops, writes, and edits material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical…