MAS - Insite Training & Development Inc. - GS00F379GA

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Professional Services Contract number: GS00F379GA

Contract period: September 11, 2022 – September 10, 2027 inSITE Training & Development, Inc.

8177 Bodkin Avenue Pasadena, MD 21122 Phone: 301-596-7657 Fax: 410-255-3053 www.insitetraining.com

Contract Administrator:

Thomas Lentz tlentz@insitetraining.com 443-800-5725

Business size: Small

For more information on ordering, go to the following website: https://www.gsa.gov/schedules

Price list current as of Modification #PO-0010 effective date September 11, 2022

Prices Shown Herein are Net (discount deducted)

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

OLMRC

Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Page 4

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Page 8

2. Maximum order: $1,000,000

3. Minimum order: $100

4. Geographic coverage (delivery area). Domestic

5. Point(s) of production (city, county, and State or foreign country). Same as Company Address

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts. None

8. Prompt payment terms. Net 30 days (Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.)

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. (Contractor insert number of days.) To Be Determined at the Task Order level

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. To Be Determined at the Task Order level

10c. Overnight and 2-day delivery. To Be Determined at the Task Order level

10d. Urgent Requirements. To Be Determined at the Task Order level

11. F.O.B. point(s). Destination

12a. Ordering address(es). Same as Company Address

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). Same as Company Address

14. Warranty provision. Standard Commercial Warranty

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g. contractor’s website or other location.) ICT accessibility standards can be found at: https://www.Section508.gov/.

Not Applicable

23. Unique Entity Identifier (UEI) number. UHJEJ9PF4XD3

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM

LABOR CATEGORY RATES – See Page 8 for Labor Category Rate Descriptions

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple Award Schedule (MAS) and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and / or when the contractor adds SCLS labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

TRAINING COURSE PRICING – SEE Page 10 for Training Course Descriptions **Prices are per class**

LABOR CATEGORY DESCRIPTIONS

Title: Senior consultant

Minimum Education/Experience: Bachelor’s degree plus 10 years of experience or Master’s degree with 4 years of experience. Degrees should be in Human Resources, Instructional Design, Performance Technology, Organizational Development, Leadership and Management, MBA, or related field.

Functional Duties/Responsibilities: This position will be able to lead a multi-disciplinary team to manage a high-level project. This position will work with the most senior levels of an organization and effectively handle challenging situations, ambiguity, and multiple priorities, while consulting with clients in the area of performance improvement or training. Duties can include, as necessary:

· Provide consulting to directors and senior managers on implementation of agency wide quality and process improvement initiatives.

· Develop, lead, and conduct quality workshops, seminars, training sessions and facilitation.

· Tailor quality improvement workshops and courses for an organization and its specific needs.

· Lead and conduct benchmarking and surveys for an organization.

· Facilitate process improvement efforts requiring a mastery of technical subject matter and experience in specific programs or processes.

· Manage a team of consultants and analysts supporting an agency’s process improvement and quality training efforts.

· Generate papers and documents for use by senior level management.

Title: Consultant

Minimum Education/Experience: Bachelor’s degree plus 5 years of experience or Master’s degree with 2 years of experience. Degrees should be in Human Resources, Instructional Design, Performance Technology, Organizational Development, Leadership and Management, MBA, or related field.

Functional Duties/Responsibilities: This position will work either independently with little supervision or in a team environment on client projects, tasks, and requests in the area of performance improvement or training. This position will work collaboratively on client sites with client staff up to manager level. The position will handle complex situations and multiple priorities. Duties can include, as necessary:

· Provide consulting to managers, supervisors, and the workforce on implementation of an organization’s quality and process improvement initiatives.

· Present quality workshops, seminars and training sessions.

· Conduct and assist with benchmarking and surveys for an organization.

· Facilitate process improvement efforts requiring a sufficient level of technical expertise needed to support the process.

· Manage a team of associate consultants and analysts supporting an agency’s process improvement and quality training efforts.

Title: Associate consultant

Minimum Education/Experience: Associates degree and three years of experience, or Bachelor’s degree and one year of experience, or Master’s degree and 6 months of experience, or High school diploma with at least fifteen years of experience.

Functional Duties/Responsibilities: This position will work in support of another consultant on a client project or work independently on a task which supports client needs. This position will work with specific scopes and be able to recognize when work exceeds the scope and report these discrepancies to a higher-level consultant before continuing. Duties can include, as necessary:

· Assist in providing consulting to managers, supervisors and the workforce on implementation of an organization’s quality and process improvement initiatives.

· Assist in the presentation of quality workshops, seminars and training sessions.

· Assist with benchmarking and surveys for an organization.

· Assist in the facilitation of process improvement efforts.

Title: Facilitation

Minimum Education/Experience: Bachelor’s degree plus 10 years of experience or Master’s degree with 7 years of experience. Degrees should be in Human Resources, Instructional Design, Performance Technology, Organizational Development, Leadership and Management, MBA, or related field.

Functional Duties/Responsibilities This position will work with organizations in areas such as strategic planning, team development, conflict resolution or leadership coaching and in doing so, improve performance and enhance leadership capabilities.

· Specializes in facilitation of working group and team processes with demonstrated problem solving skills associated with such facilitation.

· With minimal direction: Responsible for the flow of facilitated group sessions, producing meeting output; conducts preliminary business analysis with subject matter experts; analyses, in a group setting, needs for process improvement, business activity requirements, and business scenarios; documents process, activities, scenarios, and business rules

TRAINING COURSE DESCRIPTIONS

Administrative Professionals Workshop This course, held in April during Administrative Professionals Week, provides a one-day program for Admins on relevant topics to enhance their skills and celebrate their commitment to be the “glue that holds their work place together.” Different interesting and fun topics are offered each year.

Advanced Grammar Is it “ensure” or “insure”? Is it “affect”, “effect” or “impact”? The specialist or their manager “is” or “are”? And when do you use “i.e.” and “e.g.”? These complex grammar issues are addressed along with strategies for trimming sentences to attain proper subject-verb agreement, parallel construction, and ordering adjectives correctly. The course is riddled with humorous errors that reinforce the learning.

Analytical Skills and Statistical Analysis We are often given opinions disguised as facts or information that are not validated with reliable data. To sift through, analyze, and make sound recommendations from data, we need exceptional critical thinking and analytical skills. The ability to frame a problem or potential opportunity, clearly reason through a problem, and present arguments in a logical, compelling way has become a key skill for survival in today’s business world. This workshop offers practical tools and hands-on experience with regression analysis, usage of big data, root cause analysis, problem solving, and issue framing.

Analytical Skills for Analysts As Program or Management Analysts, we must maintain our program while also constantly looking for ways to make it more efficient and client-focused. To improve our programs, we should take an analytic approach. To sift through data, analyze it, and make sound recommendations from it, we need exceptional critical thinking and analytical skills. The ability to frame a problem or potential opportunity, clearly reason through a problem, and to present arguments in a logical, compelling way has become a key skill for survival in today’s business world. This workshop offers practical tools and hands-on experience with regression analysis, use big data, root cause analysis, problem solving and issue framing.

Anger Management This course focuses on understanding how anger emerges within us, what changes chemically in our body when we become angry, and methods of controlling both our body’s reaction and our responses. If you or anyone you deal with on a regular basis becomes frustrated and needs to cool down, you will be fascinated to learn what is happening chemically and uncover simple techniques to reduce the chemicals thereby calming the frustration.

Basic Grammar This course directs the basics of English grammar and writing composition in an interesting, hands-on approach. It is designed as an invigorating language course for those who choose to get back in touch with grammar rules and guidelines. Through individual and group writing exercises, participants enjoy reviewing basic grammar elements. After this course, generating crystal clear memos, emails, reports and legal communications will be a snap.

Basic Math for Business Many of us never really learned math in school! We may have learned some formulas and procedures but cannot readily apply them to everyday life. This course explains the “why” behind the math and makes the math we need to use in our jobs easy.

Basic Proofreading and Editing This program enables participants to produce clear and accurate business documents by identifying and correcting common errors in writing work. Participants will learn the fundamentals of proofreading and editing, and practice applying these techniques to the types of documents that they use in their work.

Becoming the Leader that People Want to Follow Organizations need leaders who can rally the workforce when there is a challenge, challenge them when they are mired in status quo and the change is all around them, calm them when the seas are rough, and propel them into action where there is a crisis. Leadership training courses rarely develop leaders of this type. It takes much more than traditional training to develop the type of leader described here. Our Leadership Development Program offers a comprehensive program of 360 evaluation, coaching, leadership development plans, action learning teams, cohort learning and social and informal learning for grooming leaders.

Behavioral Interviewing – Hiring Essentials This course prepares Interviewers and Hiring Managers to create interview questions that really uncover how successful a candidate will be once hired. Many candidates are well prepared for questions and give answers they believe you want to hear. This course gives you the skills to craft questions, ask the right follow up questions, and listen attentively to what is said and not said in order to make sound and legally defensible hiring decisions. Complying with EEO laws, holding effective panel interviews, and effectively interpreting and rating candidate responses are covered. By the end of the course, learners will have created an interview template that will help them hire the best talent!

Better Business Writing I Clear writing is powerful writing. Yet, so many writers feel powerless when they convert their thoughts to paper. Plain talk gets confused with businessy jargon and colloquialism. In this workshop, participants will examine their own writing styles, analyze techniques that lead to more powerful, confident, professional writing, and explore effective editing skills that lead to well-crafted written documents. Participants will develop a plan for applying their newly-honed skills on the job and practice appropriate grammar, usage, and spelling skills. The Plain Writing Act is covered in this course.

Better Business Writing II Often, the first impression colleagues have of us comes from a written communication. That email, report, or other document should represent us in a professional, clear, and concise manner. Building on the skills learned in Better Business Writing I and taking business writing to an advanced level, this course will aid you in developing effective paragraphs, writing with the reader in mind, writing efficiently, and writing in a manner that is appropriate, should the document be seen externally.

Building High Performance Teams This course provides the skills and strategies to build a team or rebuild when teams have issues. It is fun and engaging and gives tools for improvement that are easy to use and rekindle a team’s spirit when a team has lost its way. Team stages, team dynamics, meeting management, team communication, working with virtual and/or distant teams, and use of technology to keep the team thriving are all areas covered in this course.

Business Writing for Supervisors Supervisors must write clearly, succinctly, and in a compelling manner to influence others to accept their business case. Whether writing an email to a colleague or documenting an incident report, writing the intended message can be difficult. This course focuses on writing a message in a manner that represents the supervisor well.

Career Transitions For too long, employees have felt that their employer will take a major role in handling an individual’s career path. Although an employer can help and even a mentor can guide, individuals who take the initiative to design their own career path are in the most satisfying positions. Employees need to research and self-search to determine what they value and seek in a career. This course should be taken before Resume Writing and Interviewing to prepare for moving from one position to another. This is an introspective course that helps the individual determine strengths, likes, potential derailers, and learning and thinking preferences and use that knowledge to select career options.

Caremmunication (Customer Service) Learn how to break down barriers and defensiveness when dealing with internal and external customers who are on guard or unwilling to partner with you to achieve your goals. The CAREmunication process offers a method that helps others to open up and find a mutual solution. Listening skills are communication diagnostic tools are also covered. “I” vs. “You” statements and “can” vs “can’t” statements are practices in a manner that makes us realize how often we use phrases that shut down communication and teach us easy ways to replace these phrases with positive alternatives.

Clear Communication when English is a Second Language When English is a second language, often it was learned in its proper form and through writing. Communicating as people do every day in the U.S. is almost an entirely different language. This class focuses on understanding and communicating in a U.S. organization and offers the elocution skills to properly pronounce difficult words and common sounds.

Coaching, Mentoring and Modeling This course focuses on the differences between coaching, mentoring, and modeling and provides guidance for anyone to take on any of these strategies and responsibilities or to find the right guidance for self-development. A Coach, Mentor or Model can bring about true and lasting improvements in employees’ behavior and in work groups’ performance. Bring back the skills from this course to make a difference in yourself and others around you.

Communication Skills Communicating is one of the most difficult tasks of any employee. The higher you go in an organization, the more complex the communication. This course focuses on the four primary components of communication: conveying, receiving, processing, and developing a response, and at each phase uncovers the primary barriers. This hands-on, practical course provides strategies for improved listening even when we are in conflict, becoming cognizant of our emotions while processing a communication, moving to an empathetic state even when the other person is disrespectful and creating partnerships with our words, body language and tone of voice.

Advanced Communications, Persuasion, and Presentation Many communications are thwarted because we have not diagnosed the messaging process properly and focused on each stage effectively. In this course, learners practice diagnosing and following a messaging model of conveying, receiving, processing, and developing a response with clients, management and coworkers. This four-day course focuses on common language we use every day that can shut people down and even unconsciously trigger negative responses. These diagnosis tools, along with influence and persuasion techniques, can move any communication to a positive exchange where the client is open to hear your ideas, even if it is accompanied with bad news.

This course covers all types of communications including giving briefings to senior management, colleagues and clients in an influential manner. Learners will practice providing briefings and be critiqued. Finally, when conflict arises either during a meeting or in more covert ways, this course provides strategies for effectively managing the conflict, responding to someone who is resistant and using slowing thinking during frustrating situations.

Conflict Management This course uses a five-scale inventory which helps us see our total approach to conflict including whether we prefer public or private conflict and our tolerance of emotions during conflict. Then, participants look at others’ approaches and develop a successful strategy. This course breaks down conflict into proactive, adaptive, and reactive conflict and provides tools that can be used at each step.

COTR or Advanced COTR Training Contracting Officers must know how to apply the FAR regulations, work with a client department’s subject matter expert, write performance objectives, create a descriptive and enforceable performance statement or statement of work, and execute a contract in the best interest of the government. This course provides an easy to follow process that covers these areas.

Creating a Service Excellence Culture (Customer Service) This course uses the acronym PRIDE to share a strategy for providing exceptional internal customer service. Learners will be able to define their internal customers and explain the customer experience and how it differs from customer service. Learn to differentiate between simply completing a task and creating a customer experience for internal customers and be able to demonstrate an excellent customer experience with an internal customer.

Creativity and Innovation When someone says, “Work smarter, not harder” if is often frustrating because if we knew how to do that, we would already be working smarter. Innovation is not an abstract idea but the result of a process. This course provides the skills, tools, and process to bring out your innate creativity and to innovate the work around you.

You will learn: to identify the difference between creativity and innovation; to recognize how to tap into your creativity; to build your own creative environment; and the process for implementing new ideas.

Critical Conversations – Investing in People A supervisor’s primary function is to maximize the performance of others. This is accomplished throughout many organizational processes including hiring, onboarding, training, expectation setting, goal development, delegating, motivating, correcting performance, coaching, mentoring, challenging to reach higher goals, and when necessary, disciplining and firing. All of these require successful two-way communication and many of these conversations can be complex. An organization’s strategic goals include investing in its employees. Investment Conversations demonstrate this goal at the supervisory level, take some of the complexity out of these challenging processes, and motivate employees to reach and maintain a high level of performance.

Critical Thinking In this course, learners will learn and apply a five-phase critical thinking model to improve processes and projects. Learners will define critical and non-critical thinking through a critical thinking model and frame problems and opportunities to structure the critical thinking process. Using root cause analysis tools to determine problem causes and an evaluation matrix, you will be able to create a recommendation which is fully supported and persuasively presented.

Critical Thinking and Report Writing This course provides guidelines for the critical thinking, preparation, organizing, and writing specifications of reports and other technical documents. These documents need to be written with precision and clarity and must be accessible to a wide variety of readers, including those who do not have the same subject matter background. To write technical documents, the writer must be able to use easy-to-understand language to explain highly complex processes. This course provides the tools and skills to write technical documents that are easily understood by any reader.

Computer Skills This course is for employees who are in positions or are looking to be promoted into positions that require using email to communicate, navigating the intranet to find information, or use of other basic computer skills. Learn to use a mouse to point, click and double-click, use the keyboard to open and close software files, locate a saved file, log on to your email account, send, read and move emails, and navigate the basic components of the internet and intranet, this course will provide the basic computer skills to get you started.

Dealing with Difficult People This program will enable participants to work with, rather than against, colleagues whose attitude and approaches appear negative in one or many ways. Participants assess their own preferred operating styles and learn the characteristics of the operating styles of others. Participants explore the types of conflicts that differences in style can create and discover ways of working with and through those differences. Emphasis is placed on the creative use of diversity and on the skills that underlie successful collaboration.

Developing a Business Case Have you ever had an idea that you know would make a difference but could not get the decision makers to listen? Or, have you been asked to implement a new initiative but the resources to carry it out were not within your control? This course provides the skills and tools to develop a business case, market it internally, use your network to influence others to bring it to fruition, and to successfully guide its implementation.

Diversity Just as our world is diverse, so is our work place. There are four generations represented in most organizations, each with different approaches to work, communication, expectations, and decision making. Additionally, many cultures and religious practices are present in the workplace with representation of both sexes and all races. Each of these differences creates uniqueness which must be understood and valued. This course is highly interactive and enlightening as it explores intentional biases and beliefs as well as appropriate workplace behaviors and behavioral respect.

EEO Compliance Through discussions, case studies, and activities, this highly interactive course helps managers make appropriate decisions regarding issues like the ones listed above. This two-day interactive program prepares supervisors and managers to:

1. RECOGNIZE and handle observations or claims of discrimination and harassment in a legal and respectful manner.

2. DOCUMENT events and actions taken involving accommodation requests and discrimination and harassment complaints.

3. REPORT accommodation and leave requests and discrimination and harassment complaints to the appropriate to the appropriate internal offices to receive guidance on complying with policy and federal law.

Effective Briefing Skills Briefings that are dry and boring usually become briefings that are not heard. This course covers the strategies following adult learning principles to prepare for a briefing that gets not only heard but also understood. Preparation, focusing on gaining the audience’s attention, and addressing their needs so that they focus intently throughout are key. Strategies for engaging your audience and asking powerful questions that move their business forward and help them make important decisions are covered in this course.

Effective Empowerment and Delegation As more is expected of employees each year, it has become essential that employees have the skills and motivation to take on new challenges. Vincent Van Gogh said “Great things are done by a series of small things.” Anyone can accomplish great things by delegating and empowering others and effectively orchestrating the small things. Participants will explore tools and skills for delegating, empowering and encouraging others to take on more responsibility and produce greater results.

Effective Empowerment and Delegation Each employee brings a unique blend of skills and competencies to an organization. The organization must encourage employees to realize their individual aspirations and strengths so they can capitalize on their abilities and be self-motivated to grow. We do this effectively through delegating and empowering others at each phase of a performance management system – setting expectations, follow through and evaluating. This means more than implementing performance management processes and following OPM guidelines for monitoring performance. In order to assist employees in reaching their highest potential, managers must give clear direction, provide continuous guidance and support, motivate to match individual skill and drive, and follow through with consistent and relevant feedback.

This course, Delegation and Empowerment, provides managers with skills and tools needed to assess individuals' growth and feedback needs and tailor management styles to the needs of each employee. When we delegate and how we delegate is determined by a process which focuses both on the manager, the employee and the team they work within. This course also focuses on the skills and strategies to strengthen employees’ morale and productivity so they can successfully take on delegated tasks and projects.

Effective Presentation Skills When you need to present your ideas to colleagues, management, and internal clients, it is not only important that you know your idea, but also that you can clearly explain the value of it and use influential skills to present it. How well your idea is accepted is dependent on the manner in which you present. In this course, you will learn how to consider your audience in order to influence them, prepare for a presentation, use strategies for capturing audience attention, and help your audience retain important information. Participants will concentrate on writing and preparing for a presentation, transforming technical jargon into convincing language, and designing creative openings and influential closings. Tone, body language, pace setting, and the creation of a plan to generate audience participation and buy-in will be covered.

Emotional Intelligence (EQ) A highly technical performer is not always the most successful employee. Instead, the person who is self-aware and demonstrates flexibility in working with others often achieves more. Daniel Goleman dissected this self-awareness trait into four components and referred to mastery of these four components as EQ or emotional intelligence. You will become more self-aware and able to manage your emotions at work; and will gain insight into how others’ expressions illustrate their feelings. You will recognize others’ hot buttons and acquire tools for responding to these professionally and learn to effectively handle social situations and work relationships.

You will become self-aware and question your emotions in a variety of complex situations, and effectively manage emotions and expressions while handling others’ emotional displays and complex social relationships.

Ensuring a Respectful Workplace Employees expect and deserve a workplace where they are welcomed, treated with respect, and supported in a way that they can fully contribute to the organization. To promote a truly respectful workplace, an organization has to drive this value from the top. Once managers and employees have the skills, tools, (and reminders) to create and maintain a workplace where employees feel appreciated and respected, they often become loyal, trusted partners with management and the organization. Managers need to have skills and strategies to hire, develop, coach, evaluate and even fire employees in a manner that motivates, promotes productivity, values individuals and develops teams.

Excellent Customer Service Often, we cannot provide exactly what our customers desire. However, the way we provide alternatives can satisfy even our toughest customers. Learning how to predict customer needs and fulfill expectations which are never requested is a major key to offering excellent customer service. This course provides learners with insights and tools for them to convey positive customer relations and help them exceed customer expectations.

Executive Briefings Managers who present to the executive leadership, the Board, or outside organizations must represent themselves and their organization in a professional and polished manner. This course fine tunes presentation clarity and brevity. You will learn how to keep your briefing at the strategic level while preparing to present the details (and knowing the difference). The course also touches on how to handle sensitive and politically-charged topics.

Facilitating Meetings Meetings come in all shapes and sizes, from the conventional staff meeting to a quick huddle in a hallway. This course covers small working meetings; with groups that have a job to do requiring the energy, commitment, and gives tools to best utilize the talents of those who participate. Learn how to prepare for a meeting, gain input, run an effective meeting, facilitate conversations, handle difficult attendees, evaluate the meeting’s success and provide follow up.

FAR Regulations Training This course covers Principles of Federal Appropriations Law, also known as the Red Book. Using case studies and examples and applying them to the law, this course offers information and discussion regarding specific legal authorities to illustrate legal principles, their application, and exceptions. GAO decisions and opinions, judicial decisions, statutory provisions, and other relevant sources are covered in depth.

Federal Appropriations Law This course covers Principles of Federal Appropriations Law, also known as the Red Book. Using case studies and examples and applying them to the law, this course offers information and discussion regarding specific legal authorities to illustrate legal principles, their application, and exceptions.

Federal Employee Development Managing Federal training programs includes linking formal employee development strategies to organizational plans and outcomes, employee competencies and behaviors, and designing an architecture where training, mentoring, leadership development and similar learning programs prepare your work force to perform effectively today and be primed for tomorrow’s challenges.

This course uses the Human Capital Assessment and Accountability Framework and applies brain-based learning strategies, the ADDIE model, and assessment of learning technologies to employee development at the macro and micro level.

Gamification, blended learning strategies, and captivate videos are tools that are covered to make training fun, engaging and in line with the agency’s business plans and goals.

Generational Differences This course provides an overview of all the generations in the workplace, and although we try not to stereotype individual people, each generation holds a different culture of norms and behaviors. Employees who understand these differences are more likely to provide the type of collaboration, communication, motivation, and influence to work well with other and create a sense of belonging for everyone.

In this course, learners will identify biases different generations have about others; debunk some of the myths that cause negative stereotyping and develop a plan to work cohesively across generational lines and create a plan for communicating with and working effectively across generational lines.

Grief, Elder Care, Stress There are times in everyone’s life when personal and family matters change so drastically, the impact is felt in every aspect of our life. The employee who needs to take care of an aging parent, or deal with any other life-altering situation brings to work less energy and focus. Even the most dedicated employee will have difficulty giving 110% in these circumstances. This course provides tools and resources to handle issues related to aging parents, grandparents and other loved ones that need care while maintaining a life/work balance. Handling issues like taking the car keys from an elderly loved one, handling dementia patients, and determining when a loved one needs a nursing home are all covered in this course.

Handling Frustrating Situations This course focuses on understanding how anger emerges within us, what changes chemically in our body when we become angry, and methods of controlling both our body’s reaction and our responses. If you or anyone you deal with on a regular basis becomes frustrated and needs to cool down, you will be fascinated to learn what is happening chemically and uncover simple techniques to reduce the chemicals thereby calming the frustration.

Implementing an Initiative Joel Barker, a futurist, says that if we do only what is needed to meet our operational plans and deadlines today, we will not be ready for the changes that will impact us in the future. We need to continuously be thinking about what the future holds and what we will need to be doing differently to be relevant then. In this course you will learn to develop a business case and then market internally using a strong network to bring the initiative to fruition. Learners will learn to assess the readiness of the organization to support the initiative and create a plan accordingly.

Influencing Others This course focuses on communication styles and techniques to build trust and understanding with external customers. Participants will learn to develop better relationships and partnerships with internal customers by practicing a five-step consulting model which can be applied to any workplace setting. Tips on listening, receiving feedback, and attention to the meaning behind non-verbals will be covered. Specific tactics in dealing with difficult people and consulting tools such as charters, work plans, and commitment agreements are also provided.

Interest-Based Negotiation We have heard over and over that we should strive for a win-win. This course recognizes the shortcomings of win-win negotiations and goes beyond it to interest-based negotiating. Through highly interactive tools, participants are provided powerful methods of working with tough negotiators. This course can be geared to people who informally negotiate new ideas with their boss, to people who negotiate in teams with deadlines and outcomes, and to formal negotiations for COTRs, contracting officers, and others who negotiate contracts.

Internal Consulting Anyone who works in a support service role, whether in IT, HR, Payroll, or Contracting is a consultant to others in the organization. Based on Peter Block’s model for flawless consulting, this course offers a five-phase process for becoming a consultant that internal clients want to collaborate with and turn to for advice.

Interpersonal Communication Skills In order to communicate well, we first need to listen to others. Another aspect of effective communication is to interpret others effectively. It is not just what we say, but how we say it. This course covers effective listening, sharing information in a manner that is received well and using tone of voice and body language that makes connection.

In a variety of work situations, learners should be able to communicate and listen effectively and use appropriate body language to improve interactions with others.

Interviewing Skills This course prepares Interviewers to create interview questions that really uncover what the interviewer wants to know. Learners will develop questions that are clear and trigger true answers, not just answers they believe you want to hear. This course gives you the skills to craft questions, ask the right follow up questions, and listen attentively to what is said and not said. Whether the interview is for hiring a candidate, conducting a needs analysis, or investigating an incident, by the end of the course, learners will create an interview template that will help them uncover the facts and truth they seek!

Leading Change Does is seem that your life sometimes spirals out of control? Are you facing multiple changes? Are you doing more now with less staff or resources? Does it seem that change never ends? Organizations today are experiencing an unprecedented frequency and intensity of change, reorganization, downsizing, and business process improvements. There are new technologies, new strategies, new people, and new rules- and there is no letup in sight. However, changes are all too often planned and implemented with little or no thought as to how people will experience them. This program provides the knowledge and skills required to renew people’s creativity and commitment so that the organization can implement its change successfully.

Leading Change (Moving a Culture) Whether it is a new idea you conceptualized or a new policy you must implement, bringing a change to the organization is not easy. This course provides several models for understanding the obstacles to implementing change and strategies to overcome them. Based on John P. Kotter’s and Joel Barker’s work, this course provides hands-on tools and strategies for becoming more agile with organizational changes and more successful as a change agent.

Listening Skills Possibly the most critical competency to any professional or leadership position is the ability to listen – really listen! Today, we are so busy and have so much on our mind that listening is often difficult. This fun and energizing course begins with an inventory to assess individual listening deficits. Then, we explore strategies to make us better listeners even in the toughest situations. The course uses a number of exercises, including the World Café which takes us to the highest level of listening skills (not everyone is able to master the world café but it opens the participants’ minds to the highest level listening.)

Listening Skills for Managers Engagement surveys suggest that most employees believe their supervisors do not listen well. Often, we are listening but not agreeing and that can be difficult to convey. This course gives strategies for communicating that we are listening even when disagreeing. High level listening skills, including strategies to make us better listeners even in the toughest situations, are covered. This course uses a number of exercises and includes the World Café, which takes us to the highest level of listening.

Managing Change Our workplace moves at exponential rates; change is continuous and does not appear to be slowing down soon. If employees at all levels learn to be change agents, they can assist their colleagues through the resistance, defensiveness, denial and fear. This course offers several models: understanding how change usually comes into an organization and how it should be introduced, employee’s perception of change and how to lead that perception, the nine faces of resistance and how to recognize and then overcome each one, and the emotional side of change that employees endure and how to meet them where they are to move them forward. These strategies are provided in a fun and engaging course that provide the skills for managers and employees to manage change in their organization.

Managing Multiple Priorities Managing time and priorities is difficult for everyone. Just when we think we have a routine schedule where everything is clicking, a new task, project or crisis seems to undermine our day. This course provides the tools to juggle multiple priorities and put first things first. When everything is a priority, this course helps the participant accomplish everything that is necessary. Tools for working smarter not harder, technology solutions, procrastination tools, meeting management tools (for the leader and participant), and strategies for saying “no” are all covered. This course moves participants from crisis management to a calmer and more organized work place where priorities can be accomplished.

Managing Up It can be difficult to get on the same page as our boss.