MAS - Fedwriters, Inc. - GS00F217GA

FedWriters, Inc.

Contract No. GS00F217GA www.fedwriters.com

General Services Administration

Federal Acquisition Service Authorized Federal Supply Schedule FSS Terms & Conditions

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Schedule Title: Multiple Award Schedule Federal Supply Group: Professional Services Contract Number: GS00F217GA Contract Period: 6/15/2022 to 6/14/2027

FedWriters, Inc.

3975 University Dr. Suite 440, Fairfax, VA 22030 Phone: 703-872-7848 http://www.fedwriters.com

Contract Administration Mitchell Cho, President and CEO mitchell.cho@fedwriters.com

Business Size: 8(a) Small Business

For more information on ordering go to the following website:

https://www.gsa.gov/schedules

Current as of Modification #PS-0046, effective 6/5/2025

Customer Information 1a. TABLE OF AWARDED SPECIAL ITEM NUMBER(S)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

See attached Price List.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

See attached Labor Category Descriptions.

2. MAXIMUM ORDER

$1,000,000

3. MINIMUM ORDER

$100

4. GEOGRAPHIC COVERAGE

Worldwide

5. POINT(S) OF PRODUCTION

3975 University Dr. Suite 440, Fairfax, VA 22030

6. DISCOUNT FROM LIST PRICES OR STATEMENT OF NET PRICE

Government Net Prices (discounts already deducted).

7. QUANTITY DISCOUNTS

1% for orders at or above $150,000.00; 2% for orders at or above $250,000.00; 3% for orders at or above $500,000.00

8. PROMPT PAYMENT TERMS

Net 30 days.

Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. FOREIGN ITEMS

N/A 10a. TIME OF DELIVERY To Be Determined at the Task Order level 10b. EXPEDITED DELIVERY To Be Determined at the Task Order level 10c. OVERNIGHT AND 2-DAY DELIVERY To Be Determined at the Task Order level 10d. URGENT REQUIREMENTS To Be Determined at the Task Order level

11. F.O.B. POINT

Destination 12a. ORDERING ADDRESS Ordering Address 12b. ORDERING PROCEDURES See Federal Acquisition Regulation (FAR) 8.405-3

13. PAYMENT ADDRESS

Payment Address

14. WARRANTY PROVISION

No Warranty Policy for Services

15. EXPORT PACKING CHARGES

N/A

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR

N/A

17. TERMS AND CONDITIONS OF INSTALLATION

N/A 18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES N/A 18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES N/A

19. LIST OF SERVICE AND DISTRIBUTION POINTS

N/A

20. LIST OF PARTICIPATING DEALERS

N/A

21. PREVENTIVE MAINTENANCE

N/A 22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (E.G., RECYCLED CONTENT, ENERGY EFFICIENCY, AND/OR REDUCED POLLUTANTS) N/A 22b. SECTION 508 COMPLIANCE If applicable, indicate that Section 508 compliance information is available on Information and Communication Technology (ICT) supplies and services and show where full details can be found (e.g., contractor’s website or other location.) The ICT standards can be found at: www.Section508.gov/. Section 508 compliance information is available on ICT supplies and services. Full details can be found on our website at the following link:

https://www.fedwriters.com/services/accessibility/

23. Unique Entity Identifier (UEI) NUMBER

CMVLQH8CKYQ5

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE FedWriters, Inc. is registered and active in SAM.

LABOR CATEGORY APPLICABILITY: The labor categories identified in this GSA MAS contract are not limited for use under only the SINs which they were awarded. The services required for BPAs, and/or call/delivery/task orders will be determined based on individual requirements in customer Requests for Quotes/Proposals (RFQ/P) to provide a total solution.

SIN 518210ERM

Vendor Certification for Electronic Records Management Solutions Version 3.0 (As of MAS Refresh 18)

For the purposes of the MAS Solicitation, eight (8) specific elements of Electronic Records Management (ERM) Services have been identified. These 8 elements are fully defined and the corresponding requirements are identified in NARA’s Universal Electronic Records Management Requirements spreadsheet attachment to the Solicitation. These requirements have been established and are administered by the National Archives and Records Administration (NARA). Vendors may provide any combination of the 8 elements of ERM solutions; however, vendors must certify that they are capable of meeting all standards associated with the elements they propose by completing this self-certification. Vendors must include a completed copy of this certification in their published GSA MAS Contract Price List to help illustrate their ERM capabilities to federal customer agencies.

Proposed Elements of Electronic Records Management Services:

By selecting the below Elements, you are self-certifying you meet NARA’s Universal ERM Requirements for that Element. Select all Elements that apply.

☐ Element 1 - Office Management Applications ☐ Element 2 - Electronic Messages ☐ Element 3 - Social Media ☐ Element 4 - Websites ☐ Element 5 - Photographs (Born-Digital and Scanned Images) ☐ Element 6 - Digital Audio and Video ☐ Element 7 - Structured Data ☐ Element 8 - Shared Drives

In the space below you must provide a brief summary description for each of the above Elements that you have checked off. The summary must include which ERM products/ services/ solutions — currently awarded under SIN 518210ERM of your MAS contract — are related to the respective Element. Example questions are provided for each Element to assist with your response. Those questions are based on NARA’s Universal Electronic Records Management Requirements and reflect common questions from agencies. If you cannot provide a summary description for a given Element, or you do not currently offer products/services/solutions under SIN 518210ERM related to that Element, you cannot self-certify that Element on this form. Please use as much space as you need below, but be concise! Please respond as “Not applicable” for any Element you did not select above.

The specifics of your below responses are not part of the evaluation criteria for adding SIN 518210ERM. The intention of the below section is to assist agencies with market research and help agencies understand your offerings / capabilities as they relate to the above ERM Elements you have selected.

If you have questions about the above ERM Elements and the information on NARA’s Universal ERM Requirements spreadsheet, please contact NARA’s Records Management Policy Team at rmpolicy@nara.gov.

Element 1 - Office Management Applications Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 1. Some example questions to consider are: Which office management applications does your service/solution manage (e.g. Microsoft 365, Google Workspace, etc.)? How do you associate Office Management documents with a records schedule? How do you apply metadata to Office Management documents?

Our solution integrates with Microsoft 365 and Google Workspace to manage records created in office applications like Word, Excel, PowerPoint and Outlook. We apply metadata based on your file plan and records schedules, allowing documents to be categorized, searched and retained according to your agency's retention policies. Users can apply metadata manually or the system can suggest metadata based on document content and attributes.

Element 2 - Electronic Messages Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 2. Some example questions to consider are: Which electronic messages does your service/solution manage (e.g. SMS/MMS, iMessage, WhatsApp, social media messages, voicemail, etc.)? Are you able to capture SMS/MMS at the carrier-level? How do you apply metadata to electronic messages? Where are records stored (e.g. managed in the system in which they were created or in a dedicated recordkeeping system)?

We offer comprehensive capture and management of electronic messages including email, SMS/MMS, chat messages, social media messages and voice messages. Email is captured directly from Exchange Server or Gmail. Other message types like SMS and WhatsApp can be ingested via API integration or mobile device management. All messages are stored in a centralized repository with metadata for efficient search, retrieval and disposition in accordance with NARA retention schedules.

Element 3 - Social Media Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 3. Some example questions to consider are: Which social media platforms does your solution/services capture and manage (e.g. Facebook, YouTube, Instagram, WordPress)? What technology is used to capture social media records? What frequency can your solution/services capture? How do you address changes in what social media platforms allow for capture?

Our social media archiving service can capture posts, comments, likes/reactions, shares and direct messages from platforms like Facebook, Twitter, Instagram, YouTube and LinkedIn. We utilize APIs where available and web crawling techniques to capture complete records on a daily or more frequent basis. As social media platforms change their APIs, we adapt our methods to ensure continuous, comprehensive capture.

Questions for Element 4 - Websites Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 4. Some example questions to consider are: What technology do you use to crawl websites? Do you have the capability to capture internal and external sites? What formats do you use for web captures? Can you capture websites in NARA-acceptable formats? What quality assurance processes/tools do you offer?

We can crawl and capture websites using a combination of tools including spidering software and web snapshot/archiving utilities. Both internal intranet sites and external public websites can be captured on a scheduled basis, such as daily or weekly. Websites are captured in multiple formats including WARC files and PDFs that are acceptable for NARA transfer. Quality assurance processes include visual comparison and link/content validation.

Questions for Element 5 - Photographs (Born-Digital and Scanned Images) Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 5. Some example questions to consider are: How do you associate Photographs with a records schedule? How do you apply metadata for categorization and searchability to Photographs?

Our system ingests digital photographs from various sources such as local drives, USB devices, digital cameras and scanners. We apply EXIF and IPTC metadata to photographs for categorization and search within the records management system. Metatags allow photographs to be associated with specific records schedules to ensure proper retention. The solution provides tools for metadata auto-population, batch editing and inheritance from folders.

Questions for Element 6 - Digital Audio and Video Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 6. Some example questions to consider are: How do you associate Digital Audio and Video files with a records schedule? How do you apply metadata for categorization and searchability to Digital Audio and Video?

Audio and video records are managed similarly to digital photographs. We can ingest files in common formats like MP3, WAV, MP4, AVI and MKV. Metadata fields are mapped to the files to indicate record type, creator, creation date, subject, retention category and other key attributes. Metadata facilitates search/retrieval and aligns digital A/V records with appropriate records schedules in the file plan.

Questions for Element 7 - Structured Data Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 7. Some example questions to consider are: What is your approach to managing structured data? Do you offer solutions additional to what the agency uses, work with their current systems, or both?

For structured data, we offer secure connectors to import and manage records from databases, data warehouses and applications. Our solution maps the source schema to the records management metadata model to ensure consistent categorization and disposition. For example, permit records from a licensing system or case files from a CRM could be imported on a nightly basis. We work with your DBAs to configure and optimize the integrations.

Questions for Element 8 - Shared Drives Please provide a brief summary of your awarded offerings (products/services/solutions) under SIN 518210ERM that help agencies meet Element 8. Some example questions to consider are: What capabilities does your solution/services provide for identifying duplicates? What other organizational methods do you employ for managing shared drives?

We provide tools to analyze shared drives and identify ROT (redundant, obsolete, trivial) content, duplicates and records. Based on your agency's policies, content can be classified and tagged or moved to an archive. We can apply retention rules to automate deletion of expired records on shared drives. Metadata and text search enable users to efficiently find official records across shared drives for business needs and FOIA requests. Tools like JustFOIA, Box, RiskOptics and others allow us to customize a solution that can meet both FedRAMP and agency requirements.

FedWriters, Inc. hereby certifies that we are capable of meeting all standards described in the solicitation and NARA’s Universal Electronic Records Management Requirements attachment for each of the sections of ERM Elements we have proposed, as indicated above.

Offeror (To be signed only by an authorized principal, with authority to bind the undersigned contractor)

_Mitchell Cho____________________________ Name (Printed)

_President & CEO_________________________ Title

_5/16/2024_______________________________ Date

Change log for Version 3.0

1. The following ERM Elements were removed or updated in order to remain at parity with the Elements listed in NARA’s Universal Electronic Records Management Requirements spreadsheet (Version 3)

· Removed Cloud Services

· Removed Engineering Drawings

· Changed Digital Media (Photo) to Photographs

· Combined Digital Audio and Video

2. The following ERM Elements names have been updated to remove the reference to their former name used in Version 1 of this document:

· Element 1 - Office Management Applications: removed “(formerly ‘Desktop Applications’)” from the Element name

· Element 7 - Structured Data: removed “(formerly ‘Databases’)” from the Element name

3. Added requirement for contractors to provide a brief summary of awarded offerings for each ERM Element that they self-certify. Added instructional language along with example questions for each Element to assist contractors with their responses.

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