MAS - Jeffrey Alan Group LLC - GS00F065DA

General Services Administration Federal Supply Service

Authorized Federal Supply Schedule Price List

MAS-Multiple Award Schedule Federal Supply Group: MAS

Special Item Numbers:

SIN 611430 - Professional and Management Development Training

SIN 611420 – Information Technology Training SIN 541511 – Web Based Marketing Services

SIN 54151S – Information Technology Professional Services SIN 611430ST – Security Training

SIN 611512 – Flight Training OLM – Order Level Materials

Contract Number: GS-00F-065DA Contract Period: 2/16/2021 through 2/15/2026

Jeffrey Alan Group, LLC 1025 Connecticut Ave, NW

Washington, DC 20036 Telephone Number: (202) 545-6524

Web Site: www.jaggloballearning.com

Contractor’s Administration Source: Jeffrey Rohrlick, President (T: 202-744-6878 / Email: jeffrey.rohrlick@jaggloballearning.com)

Business Size: Small Business

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!™, a menu- driven database system. The INTERNET address for GSA Advantage!™ is: http://www.GSAAdvantage.gov.

http://www.jaggloballearning.com/

C a p a b i l i t i e s S t a t e m e n t CONTACT NAME: Jeffrey Rohrlick

PHONE: 202-744-6878

EMAIL: Jeffrey.rohrlick@jaggloballearning.com

WEBSITE http://www.jaggloballearning.com

ADDRESS 2200 Pennsylvania Avenue NW, 4th Floor E. Tower Washington, DC 20037

STATUS HubZone Certified Business (Cert: #54777) GSA Schedule Contract number GS-00F-065DA

Cage Code: #6N9F0

DUNS#: 038473741

NAICS Codes:

611430 611710 512110 541511 518210 541513 541512

• We are a small firm with a top-shelf team of wordsmiths, designers, developers and 508 compliance experts who are among the best in the field, with years of experience at large federal agencies and Fortune 500 companies.

• JAG can design and develop a single eLearning course or create a complete training package with a customized LMS with add-on functionality.

• Award: Training Officers Consortium Change Management Award Winner

• Award: Chief Learning Officers Bronze Award Winner

What We Do JAG Global Learning is a Washington, D.C.-based eLearning firm that delivers creative training programs and customized learning platforms to educational, non-profit and federal agencies worldwide.

JAG supports critical training initiatives through smart and cost-effective learning solutions designed for adult learners, and customizes, deploys and supports Learning Management Systems for a variety of government and industry clients.

As a small business, JAG provides high-value services at a reasonable cost, delivering exceptional educational content and support to our strategic partners and direct clients.

Core Competencies

TRAINING PROGRAMS

♦ Instructional design (ADDIE, SAM, and Kirkpatrick models)

♦ Course development (storyboarding, editing, copy editing, graphic design, professional narration, multiple languages and translation services)

♦ Mobile learning (responsive content delivery across all platforms – phone, tablet, computer)

♦ Gaming

♦ 3D animation and avatars

♦ Section 508 compliance and consulting

TRAINING SUPPORT

♦ Evaluation, deployment and hosting of LMS platforms (Blackboard, Success Factors, Taleo Learn, Desire 2 Learn, Moodle)

♦ Custom software development to support learning platforms

♦ Web conferencing and collaboration solutions (Adobe Connect, Go To Meeting)

♦ SCORM consulting

♦ Learning and technology support staffing

Differentiators mailto:Jeffrey.rohrlick@jaggloballearning.com

Past Performance

* Subcontractor: Pension Benefit Guarantee Corporation (PBGC). Designed and built nearly 20 eLearning and instructor-led training programs for use agency-wide.

* Subcontractor: Centers for Medicare and Medicaid Services (CMS). Provided extensive SCORM services and developed courseware templates to support the training of thousands of CMS call center personnel.

* Subcontractor: National Gallery of Art (NGA).

Developed more than 10 hours of curriculum for online training.

* Subcontractor: Pharmaceuticals. Developed courses on healthcare issues, launched company-wide to support clinicians.

* Subcontractor: C4IES. Provided instructional design and development staffing support.

* Prime Contractor: Poynter Institute. Provided Adobe Connect hosting and support.

Client List

Federal Agencies

• Centers for Medicaid & Medicare Services

• National Gallery Art

• Pension Benefit Guaranty Corporation

Health Sciences

• Pfizer

• Astellas

K12 and Higher Education

• College of Contemporary Health

• Corona-Norco Unified School District

• Poynter Institute for Media

• Rice University

• Yale University

Business and Non-Profits

• Connect for Education

• eBay

• FrontPorch

• HighPoint Consulting

• PayPal

• Millennium Group

Corporate Headquarters 1025 Connecticut Avenue, NW

Suite 1000 Washington, DC 20036 Phone: 202.744.6878

Email: connect@jaggloballearning.com www.jaggloballearning.com mailto:connect@jaggloballearning.com

Jeffrey Alan Group, LLC

GS-00F-065DA 4

1a. Table of awarded special item numbers:

SIN 611430 - Professional and Management Development Training

SIN 611420 – Information Technology Training

SIN 541511 – Web Based Marketing Services

SIN 54151S – Information Technology Professional Services

SIN 611430ST – Security Training

SIN 611512 – Flight Training

OLM – Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. Please see attached pricing table for pricing information

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate not applicable for this item. A description of each job title with experience, functional responsibility, and education requirement is attached.

2. Maximum Order: $500,000.00

3. Minimum Order: $100.00

4. Geographic Coverage (Delivery Area): Domestic Delivery, 48 Contiguous plus Washington, D.C.

5. Point(s) of Production (city, county, and State or foreign country):

Jeffrey Alan Group, LLC 1025 Connecticut Avenue, NW Washington, DC 20036

6. Discount from list prices or statement of net price: GSA Net pricing shown in pricing tables provided

7. Quantity Discounts: None

8. Prompt Payment Terms: 0%, Net 30 days

9. Foreign items: None

10. Time of Delivery: As negotiated on the task order level

GSA Awarded Terms and Conditions

GS-00F-065DA 5

11b. Expedited Delivery: As negotiated on the task order level

11c. Overnight and 2-day Delivery: As negotiated on the task order level

11d. Urgent Requirements: As negotiated on the task order level

12. F.O.B. Point(s): Destination

12a. Ordering Address:

Jeffrey Alan Group, LLC 1025 Connecticut Ave, NW Washington, DC 20036

(202) 545-6524

12b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s), and a sample BPA can be found at the GSA/FSS Schedule homepage fss.gsa.gov/schedules.

13. Payment Address:

Jeffrey Alan Group, LLC 1025 Connectiut Ave, NW Washington, DC 20036

14. Warranty Provision: N/A

15. Export Packing Charges, if applicable: N/A

16. Terms and conditions of rental, maintenance, and repair (if applicable). N/A

17. Terms and conditions of installation (if applicable). N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A

18b. Terms and conditions for any other services (if applicable): N/A

19. List of Service and Distribution Points (if applicable): N/A

20. List of Participating Dealers (if applicable): None

21. Preventive Maintenance (if applicable): N/A

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location). The EIT standards can be found at:

www.Section508.gov/: N/A

23. Unique Entity Identifier (UEI) Number: NWNMMA7JF5R9

24. Registration in System for Award Management (SAM) database: Active; Cage Code 6N9F0 http://www.section508.gov/

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple Award Schedule (MAS) and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101,

22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and / or when the contractor adds SCLS labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

GS-00F-065DA 6

Labor Category – Project Manager Functional Responsibility – The Program Manager (PM) is responsible for the overall planning and management of the program’s scope of work. The PM provides strategic direction, vision, leadership, and management to the team. The PM is responsible to ensure that the project receives the appropriate support and resources required to deliver quality results. The PM monitors the entire project and successfully delivers the completed program/course on time and on budget. The PM maintains productive and effective client relationship with the client organization.

Minimum Education – Bachelor's Degree Minimum Experience – Requires ten (10) years of progressive experience in participating in related projects.

Labor Category – Instructional Designer Functional Responsibility – The Instructional Designer is responsible for the design, development and implementation of eLearning programs and development of instruction and/or performance systems. The Instructional Designer must be able to communicate effectively with clients and have a keen understanding of the needs, task and content analysis processes. Provides guidance to the team in using the instructional systems development process to analyze, design, develop, and implement instruction and performance support solutions. Promotes design innovation throughout the company. Minimum Education – Bachelor's Degree Minimum Experience – Requires eight (8) years of progressive experience in participating in related projects.

Labor Category – Graphic Artist Functional Responsibility – The Graphic Artist designs and develops graphic artwork using a variety of media for incorporation in documents. This position requires the use of specialized computer software to develop high quality computer illustrations, technical drawings, and animations supporting various media used within the training curriculum. The Graphic Artist provides advice on layout and composition of graphics and is responsible for quality

Jeffrey Alan Group, LLC GSA Awarded Labor Category Descriptions and

Functional Responsibilities

GS-00F-065DA 7

control, review and revision of all aspects of graphics development. The Graphic Artist meets with clients to develop design specifications and supervises work of creative team.

Minimum Education – Bachelor's Degree Minimum Experience – Requires four (4) years of progressive experience in participating in related projects.

Labor Category – Course Developer Functional Responsibility – The Course Developer is responsible for working with the team to design the course layout, combine graphics, text, images, animations, and videos into the courses, provide multimedia integration, program the logic for the courses, troubleshoot, and test and evaluate the courses. The Course Developer provides support in researching and developing educational material for quality improvement initiatives. The Course Developer is responsible for the training development schedule, management of the subject matter expert input, fact-checking of the material, ensuring the material satisfies the training objectives.

Minimum Education – Bachelor's Degree Minimum Experience – Requires six (6) years of progressive experience in participating in related projects.

Labor Category – Quality Assurance Manager Functional Responsibility – The Quality Assurance Manager develops organizational quality program and structure.

Directs failure analysis for internal and external customers. Provides technical and administrative direction for personnel performing a broad array of tasks, including the review of work products for correctness, adherence to the design concept and to user standards. Initiates and implements long-term performance improvements after thorough analysis of defects and root cause/contributing factor analysis. Develops quality assurance standards. Defines and tracks quality assurance metrics such as defect densities and open defect counts. Coordinates with the Project Manager to ensure problem solution and user satisfaction.

Minimum Education – Bachelor's Degree Minimum Experience – Requires six (6) years of progressive experience in participating in related projects.

Labor Category – Multimedia Developer Functional Responsibility – The Multimedia Developer is responsible for the development, direction and management of all two and three dimension animation aspects. Produces and edits videos, assembles different text, audio, video, graphics, and animation. Implements all stages of video

GS-00F-065DA 1

production, camera operation, audio and lighting, shooting for editing, editing and post-production activities for video-based and computer-based programs, and develop scripts for multimedia programs. The Multimedia Developer must remain current in practical applications of standard multimedia software programs in order to meet the requirements of the position successfully.

Minimum Education – Bachelor's Degree Minimum Experience – Requires six (6) years of progressive experience in participating in related projects.

Year 9 - (2024-2025)

Year 10 - (2025-2026)

SIN GSA Awarded Labor Category

GSA PRICE +

IFF

GSA PRICE

+ IFF

611430/611420 Project Manager $190.63 $194.25

611430/611420 Instructional Designer $147.05 $149.84

611430/611420 Graphic Artist $119.81 $122.09

611430/611420 Course Developer $136.17 $138.76

611430/611420 Quality Assurance Specialist

$136.17 $138.76

611430/611420 Multimedia Developer $130.72 $133.20

Year 9 Year 10

SIN Labor Category GSA PRICE

+ IFF

GSA PRICE

+ IFF

54151S - IT Computer Programmer $148.11 $155.22

54151S - IT Database Administrator I $118.49 $124.18

54151S - IT Database Administrator II $148.11 $155.22

54151S - IT IT Consultant $148.11 $155.22

54151S - IT IT Data Scientist $172.80 $181.09

54151S - IT IT Security Specialist $123.43 $129.35

54151S - IT IT Specialist $148.11 $155.22

54151S - IT

Network/Systems Engineer $148.11 $155.22

GSA Awarded Pricelist

54151S - IT Program Manager $172.80 $181.09

54151S - IT Project Manager $172.80 $181.09

54151S - IT Quality Assurance Specialist $88.87 $93.13

54151S - IT Scrum Master $108.61 $113.83

54151S - IT Software Architect $153.05 $160.39

54151S - IT Software Engineer $133.30 $139.70

54151S - IT Subject Matter Expert $246.85 $258.70

54151S - IT System Administrator $123.43 $129.35

611430ST - Security Training

Project Manager $172.80 $181.09

611430ST - Security Training

Security Trainer $118.49 $124.18

611430ST - Security Training

Instructional Designer/Developer

$137.23 $143.82

611430ST - Security Training

Security IT Technical Writer $78.99 $82.78

611430ST - Security Training

Subject Matter Expert $246.85 $258.70

611420 - IT Training Project Manager $172.80 $181.09

611420 - IT Training Trainer $118.49 $124.18

611420 - IT Training Instructional Designer/Developer

$137.23 $143.82

611420 - IT Training IT Technical Writer $78.99 $82.78

611420 - IT Training Subject Matter Expert $246.85 $258.70

541511 - Web Based Marketing

Project Manager $172.80 $181.09

541511 - Web Based Marketing

Creative Designer $128.36 $134.52

541511 - Web Based Marketing

Associate I $123.43 $129.35

541511 - Web Based Marketing

Associate II $148.11 $155.22

541511 - Web Based Marketing

Subject Matter Expert $246.85 $258.70

Special Item Numbers: 54151S IT Professional Services

Labor Category Description

Commercial Job Title: Computer Programmer Minimum/General Experience: 2 Year Functional Responsibility: Analyze business applications and design specifications.

Develop block diagrams and logic flow charts. Translate detailed design into computer software. Test, debug, and refine the computer software to produce the required product.

Assist in resolving basic operating problems. Prepare required documentation, including program-level and system-level documentation. Prepare instructions for computer operators. Enhance software to reduce operating time or improve efficiency. Provide software conversion and implementation support. May provide technical direction and supervision to more junior programmers.

Minimum Education: Bachelors

Commercial Job Title: Database Administrator I Minimum/General Experience: 1 Years Functional Responsibility: Provides technical expertise and guidance in the design, implementation, operation and maintenance of database management systems (DBMS).

Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. Evaluates and recommends available DBMS products after matching requirements with system capabilities. Defines required database administration policies, procedures, standards, and guidelines. Prepares and delivers presentations on DBMS concepts.

Minimum Education: Bachelors

Commercial Job Title: Database Administrator II Minimum/General Experience: 3 Year Functional Responsibility: Provides general direction and performs work independently on highly technical expertise and guidance in the design, implementation, operation and maintenance of database management systems (DBMS) work independently and normally without review by supervisor or senior employee. Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. Evaluates and recommends available DBMS products after matching requirements with system capabilities. Defines required database administration policies, procedures, standards, and guidelines. Prepares and delivers presentations on DBMS concepts.

Minimum Education: Bachelors

Commercial Job Title: IT Consultant Minimum/General Experience: 1 Year Functional Responsibility: The IT Consultant partner with clients and advise them on the use of information technology to meet business objectives. Provide strategic guidance regarding technology and IT infrastructure. Provide guidance and technical expertise on selection and procurement and user training and feedback. The IT Consultant can advise and implement various types of technology services, such as cloud, cybersecurity, database, and software/applications development.

Minimum Education: Bachelors

Commercial Job Title: IT Data Scientist Minimum/General Experience: 2 Year Functional Responsibility: Data Scientist consultant works closely and collaborates with the product development, Information technology software development and implementation team and management team. Build forecasting models for quarterly and annual traffic patterns. Lead analytical projects that deliver key insights, including revenue modeling, trend analysis, and product impact analysis. Design, develop, and maintain all the aspects of IT projects including reports, dashboards and reporting portals. Build a IT product KPI dashboard report. Develop effective data visualizations for IT managers as well as other executives.

Minimum Education: Bachelors

Commercial Job Title: IT Security Specialist Minimum/General Experience: 1 Year Functional Responsibility: The IT Security Specialist may identify or resolve highly complex issues to prevent cyberattacks on information systems or keep computer information systems secure from interruption of service, intellectual property theft, network viruses, data mining, financial theft, or theft of sensitive customer data, allowing business to continue as normal. The Security Specialist designs, installs, and manages security mechanisms that protect networks and information systems against hackers, breaches, viruses, and spyware. This individual responds to incidents, investigates violations, and recommends enhancements to plug potential security gaps.

Minimum Education: Bachelors

Commercial Job Title: IT Specialist Minimum/General Experience: 1 Year Functional Responsibility: Works with teams of configuration specialists in meeting network requirements and develop operational requirements from site surveys/surveys of the user community and establish IT system requirements using analysis of the requirements and needs of the user. Write and edit technical materials (e.g., user manuals, reports, documents, deliverables), formulate and enforce standards, direct and supervise staff and personnel, prepare or approve work schedules, review work, resolve discrepancies, and communicate policies and goals to subordinates. Supervise design work to effectively lead the IT and network effort and to transform overall requirements and architecture to a complete engineering design. This may include the application of multiple engineering disciplines to IT and business modeling, analyses, specification development, hardware and software planning/implementation/modification/coding, scheduling, configuration changes and test reports for computer systems, messaging and telecommunications systems. Use specialized knowledge in exercising Quality Assurance, Configuration Management, and reliability and maintainability to control design and production and minimize life cycle cost.

Minimum Education: Bachelors

Commercial Job Title: Network/Systems Engineer Minimum/General Experience: 2 Year Functional Responsibility: Designs, configures, tests, implements and maintains telecommunications capabilities, including wide area and local area networks without review by supervisor or senior employee. Performs operations and support activities.

Assists applications programmers working in the telecommunications environment.

Evaluates network changes for operational impact. Evaluates network performance and resolves network and processor problems. Familiar with hardware and software diagnostic tools. Highly specialized in one or more phases of software systems development, systems integration, or network engineering. Acts independently under general direction. Provides technical assistance and advice on complex activities.

Formulates / defines specifications, develops / modifies / maintains complex systems and subsystems, using vendor engineering releases and utilities for overall operational systems. Applies analytical techniques when gathering information from users, defining work problems, designing technology solutions, and developing procedures to resolve the problems. Develops complete specifications to enable computer programmers to prepare required programs. Analyzes methods of approach. Reviews task proposal requirements, gathers information, analyzes data, prepares project synopses, compares alternatives, prepares specifications, resolves processing problems, coordinates work with programmers and engineers, and orients users to new systems. Works with considerable freedom to make decisions on the techniques and approaches to be used. Prepares recommendations for system improvement for management and user consideration.

Minimum Education: Bachelors

Commercial Job Title: Program Manager Minimum/General Experience: 2 Year Functional Responsibility: Manages substantial IT program/technical support operations involving multiple projects/task orders and personnel at diverse locations. Organizes, directs, and coordinates the planning and execution of all program/technical support activities. Has demonstrated information technology expertise and communications skills to be able to interface with all levels of management. Simultaneously plans and manages the transition of several highly technical projects. Establishes and alters (as necessary) management structure to effectively direct program/technical support activities. Meets and confers with Government management officials regarding the status of specific program/technical activities as well as problems, issues, or conflicts requiring resolution.

Serves as the Contractor counterpart for the Government’s program/technical managers.

Minimum Education: Bachelors

Commercial Job Title: Project Manager Minimum/General Experience: 2 Year Functional Responsibility: Coordinates managing of all projects performed under the task order. Acts as the central point of contact with the Contracting Officer (CO), the Contracting Officer's Representative (COR), and other client officials. Exercises full authority to act for the company in performing the necessary work and services under all task orders. Performs contract management, project/task order management, coordination of resource needs, coordination with corporate resources, and management.

Has a broad and deep knowledge of the IT industry, business administration, and human resource management and has excellent oral and written communications skills. Uses independent judgment by evaluating possible courses of action, applying developed skills, and following standard principles, theories, concepts, and techniques in choosing the most appropriate solution to problems of limited scope. Perform and oversee programming responsibilities, product design, configuration, application development, and consulting on all IT projects, including emerging technologies. May advise and implement types of technology services, such as cloud, cybersecurity, database, software/applications development, user research, design, data management, and policy.

Commercial Job Title: Quality Assurance Specialist Minimum/General Experience: 2 Year Functional Responsibility: Assures the level of quality throughout the software development life cycle customer and agency standards. Establishes and monitors a process for evaluating software and associated documentation. Assists in developing Quality Assurance Plans. Conducts formal and informal reviews at pre-determined stages throughout the development life cycle. Participates in software reviews and testing.

Initiates corrective action for procedural or process deficiencies.

Minimum Education: Bachelors

Commercial Job Title: Scrum Master Minimum/General Experience: 1 Year Functional Responsibility: The Scrum Master may facilitate or guide a software development product owner, team, and organization on how to use Agile/Scrum concepts, values, practices, and principles focusing on improving team effectiveness. The Scrum Master leads discussions and decision making, and assists in mediation of conflict resolution Minimum Education: Bachelors

Commercial Job Title: Software Architect Minimum/General Experience: 2 Year Functional Responsibility: Works independently designing and developing new software products or major enhancements to existing software. May lead a large development team in the design of highly complex software systems. Acts as highest-level technical expert, addressing problems of systems integration, compatibility, and multiple platforms.

Responsible for project completion. Performs feasibility analysis on potential future projects to management.

Minimum Education: Bachelors

Commercial Job Title: Software Engineer Minimum/General Experience: 2 Year Functional Responsibility: Provides support in designs, develops, and provides customization of various applications to meet a series of pre-defined requirements.

Requirements will be met through the use of various programming languages and possibly machine and assembly languages.

Minimum Education: Bachelors

Commercial Job Title: Subject Matter Expert Minimum/General Experience: 4 Year Functional Responsibility: The Subject Matter Expert (SME) has industry experience in the relevant subject matter. This individual will use information technology expertise and/or industry focus expertise in fulfilling the interpreted customer specification. The SME is highly experienced in the industry with regard to the stated information technology. The SME can advise and implement various types of technology services, such as cloud, cybersecurity, database, software/applications development, user research, design, data management, and policy. May perform and oversee programming responsibilities, product design, configuration, application development, and consulting on all IT projects, including emerging technologies. May advise and implement various technology services, such as cloud, cybersecurity, database, applications development, user research, design, data management, and policy. Has the ability to perform and oversee programming responsibilities, product design, configuration, application development, and consulting on IT solutions. Uses broad experience as a subject matter expert to guide clients in solutions to complex or critical problems. Provides specific, demonstrated, recognized expertise directly related to the knowledge and skills required for an assigned task.

Minimum Education: Bachelors

Commercial Job Title: System Administrator Minimum/General Experience: 1 Year Functional Responsibility: Highly specialized in one or more phases of software systems development, systems integration, or network engineering. Acts independently under general direction. Provides technical assistance and advice on complex activities.

Formulates / defines specifications, develops / modifies / maintains complex systems and subsystems, using vendor engineering releases and utilities for overall operational systems. Applies analytical techniques when gathering information from users, defining work problems, designing technology solutions, and developing procedures to resolve the problems. Develops complete specifications to enable computer programmers to prepare required programs. Analyzes methods of approach. Reviews task proposal requirements, gathers information, analyzes data, prepares project synopses, compares alternatives, prepares specifications, resolves processing problems, coordinates work with programmers and engineers, and orients users to new systems. Works with considerable freedom to make decisions on the techniques and approaches to be used. Prepares recommendations for system improvement for management and user consideration.

SIN 611420 Information Technology – IT Training

Commercial Job Title: Project Manager

Functional Responsibility: The Project Manager (PM) is responsible for the overall planning and management of the program’s scope of work. The PM provides strategic direction, vision, leadership, and management to the team. The PM is responsible to ensure that the project receives the appropriate support and resources required to deliver quality results. The PM monitors the entire project and successfully delivers the completed program/course on time and on budget. The PM maintains productive and effective client relationship with the client organization.

Minimum Education: Bachelors

Commercial Job Title: Trainer Minimum/General Experience: 1 Year

Functional Responsibility: Conducts IT user training courses with a primary focus on IT systems and business systems tool training and assistance. These instructors are experts on major COTS and GOTS business systems. Training may be via formal or informal settings including classroom training, presentations, demonstrations, one-on-one assistance and providing hotline assistance. For formal training lessons, ensures all training materials are available, ensures all equipment is functional prior to start of session. Able to troubleshoot many training equipment problems. Assists with modifications or customization of existing technical reports. Develops, directs, plans, delivers, and evaluates training programs or IT facilitator activities. Provides direct instruction and training to customers on services, procedures, processes, techniques, tactics, products or skill development.

Minimum Education: Bachelors

Commercial Job Title: Instructional Designer/Developer Minimum/General Experience: 1 Year Functional Responsibility: The Instructional Designer is responsible for the design, development and implementation of eLearning programs and development of instruction and/or performance systems. The Instructional Designer must be able to communicate effectively with clients and have a keen understanding of the needs, task and content analysis processes. Provides guidance to the team in using the instructional systems development process to analyze, design, develop, and implement instruction and performance support solutions. Promotes design innovation throughout the company.

Minimum Education: Bachelors

Commercial Job Title: IT Technical Writer Minimum/General Experience: 1 Year Functional Responsibility: Collects and organize information required for preparation of user manuals, training materials, installation guides, proposals, and reports. Edit functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents. Prepares draft and final form technical documents. Performs task in grammar check, format, and for proofreading finished documents in various document format and types.

Minimum Education: Bachelors

Commercial Job Title: Subject Matter Expert Minimum/General Experience: 4 Year Functional Responsibility: The Subject Matter Expert (SME) has industry experience in the relevant subject matter. This individual will use information technology expertise and/or industry focus expertise in fulfilling the interpreted customer specification. The SME is highly experienced in the industry with regard to the stated information technology. The SME can advise and implement various types of technology services, such as cloud, cybersecurity, database, software/applications development, user research, design, data management, and policy. May perform and oversee programming responsibilities, product design, configuration, application development, and consulting on all IT projects, including emerging technologies. May advise and implement various technology services, such as cloud, cybersecurity, database, applications development, user research, design, data management, and policy. Has the ability to perform and oversee programming responsibilities, product design, configuration, application development, and consulting on IT solutions. Uses broad experience as a subject matter expert to guide clients in solutions to complex or critical problems. Provides specific, demonstrated, recognized expertise directly related to the knowledge and skills required for an assigned task.

SIN 611430ST Security Training

Functional Responsibility: The Project Manager (PM) is responsible for the overall planning and management of the program’s scope of work. The PM provides strategic direction, vision, leadership, and management to the team. The PM is responsible to ensure that the project receives the appropriate support and resources required to deliver quality results. The PM monitors the entire project and successfully delivers the completed program/course on time and on budget. The PM maintains productive and effective client relationship with the client organization.

Minimum Education: Bachelors

Commercial Job Title: Security Trainer Minimum/General Experience: 1 Year Functional Responsibility: Conducts Security training courses with a primary focus on security courses in cybersecurity, cloud, health, and IT. These instructors are experts on major COTS and GOTS business systems. Training may be via formal or informal settings including classroom training, presentations, demonstrations, one-on-one assistance and providing hotline assistance. For formal training lessons, ensures all training materials are available, ensures all equipment is functional prior to start of session. Able to troubleshoot many training equipment problems. Assists with modifications or customization of existing technical reports. Develops, directs, plans, delivers, and evaluates training programs or IT facilitator activities. Provides direct instruction and training to customers on services, procedures, processes, techniques, tactics, products or skill development.

Minimum Education: Bachelors

Commercial Job Title: Instructional Designer/Developer Minimum/General Experience: 1 Year Functional Responsibility: The Instructional Designer is responsible for the design, development and implementation of eLearning programs and development of instruction and/or performance systems. The Instructional Designer must be able to communicate effectively with clients and have a keen understanding of the needs, task and content analysis processes. Provides guidance to the team in using the instructional systems development process to analyze, design, develop, and implement instruction and performance support solutions. Promotes design innovation throughout the company.

Commercial Job Title: Security IT Technical Writer Minimum/General Experience: 1 Year Functional Responsibility: Collects and organize information required for preparation of user manuals, training materials, installation guides, proposals, and reports. Edit functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents. Prepares draft and final form technical documents. Performs task in grammar check, format, and for proofreading finished documents in various document format and types.

Minimum Education: Bachelors

Commercial Job Title: Subject Matter Expert Minimum/General Experience: 4 Year Functional Responsibility: The Subject Matter Expert (SME) has industry experience in the relevant subject matter. This individual will use information technology expertise and/or industry focus expertise in fulfilling the interpreted customer specification. The SME is highly experienced in the industry with regard to the stated information technology. The SME can advise and implement various types of technology services, such as cloud, cybersecurity, database, software/applications development, user research, design, data management, and policy. May perform and oversee programming responsibilities, product design, configuration, application development, and consulting on all IT projects, including emerging technologies. May advise and implement various technology services, such as cloud, cybersecurity, database, applications development, user research, design, data management, and policy. Has the ability to perform and oversee programming responsibilities, product design, configuration, application development, and consulting on IT solutions. Uses broad experience as a subject matter expert to guide clients in solutions to complex or critical problems. Provides specific, demonstrated, recognized expertise directly related to the knowledge and skills required

SIN 541511 Web Based Marketing

Functional Responsibility: The Project Manager (PM) is responsible for the overall planning and management of the program’s scope of work. The PM provides strategic direction, vision, leadership, and management to the team. The PM is responsible to ensure that the project receives the appropriate support and resources required to deliver quality results. The PM monitors the entire project and successfully delivers the completed program/course on time and on budget. The PM maintains productive and effective client relationship with the client organization.

Commercial Job Title: Creative Designer Minimum/General Experience: 1 Year Functional Responsibility: Develops the user interface design based upon studying users and employing industry best practices. Gather user requirements to support the functional and technical requirements. Conducts usability tests in which users are observed interacting with a preliminary design of the software/website. Observations from these tests are used to iterate and improve the design. Conducts expert reviews of user interfaces and provides feedback to ensure designs meet the mental model of a user.

Observe users during their daily activities to better integrate. Works with users to understand desired features and functions of proposed software.

Minimum Education: Bachelors

Commercial Job Title: Associate I Minimum/General Experience: 1 Year Functional Responsibility: Follows standard principles, theories, concepts, and techniques in choosing the most appropriate solution to problems of limited scope. May perform programming responsibilities, product design, configuration, application development, user research, design, data management, and consulting on all IT projects, including emerging technologies. In addition, may advise and implement various technology services, such as cloud, cybersecurity, database, and applications development. Works as part of the project team. Adequately communicates with team members and clients regularly. Proactively recognizes and solves issues as it relates to their domain area. Documents all activities performed.

Minimum Education: Bachelors

Commercial Job Title: Associate II Minimum/General Experience: 1 Year Functional Responsibility: Follows standard principles, theories, concepts, and techniques in choosing the most appropriate solution to problems of limited scope. May perform and oversee programming responsibilities, product design, configuration, application development, user research, design, data management, and consulting on all IT projects, including emerging technologies. In addition, may advise and implement various technology services, such as cloud, cybersecurity, database, and applications development. Maintains relationships with team members and clients. Can function independently to identify and solve IT challenges. Thoroughly documents and shares work for use across teams. Presents findings to team members and clients when relevant.

Proactively identifies and tracks issues to completion across several domain areas.

Minimum Education: Bachelors

Commercial Job Title: Subject Matter Expert Minimum/General Experience: 4 Year Functional Responsibility: The Subject Matter Expert (SME) has industry experience in the relevant subject matter. This individual will use information technology expertise and/or industry focus expertise in fulfilling the interpreted customer specification. The

SME is highly experienced in the industry with regard to the stated information technology. The SME can advise and implement various types of technology services, such as cloud, cybersecurity, database, software/applications development, user research, design, data management, and policy. May perform and oversee programming responsibilities, product design, configuration, application development, and consulting on all IT projects, including emerging technologies. May advise and implement various technology services, such as cloud, cybersecurity, database, applications development, user research, design, data management, and policy. Has the ability to perform and oversee programming responsibilities, product design, configuration, application development, and consulting on IT solutions. Uses broad experience as a subject matter expert to guide clients in solutions to complex or critical problems. Provides specific, demonstrated, recognized expertise directly related to the knowledge and skills required

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