GLASS Draft RFP Section L and M.pdf

80LARC23R0014 Glenn-Langley Administrative Services Support (GLASS)

SECTION L - INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L.1 LISTING OF PROVISIONS INCORPORATED BY REFERENCE-SECTION L

I. FEDERAL ACQUISITION REGULATION (48 CFR CHAPTER 1)

PROVISION

II. NASA FAR SUPPLEMENT (48 CFR CHAPTER 18) PROVISIONS

(End of Provision)

L.2 SOLICITATION PROVISIONS INCORPORATED BY

REFERENCE (FAR 52.252-1) (FEB 1998)

This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the

NUMBER DATE TITLE

52.204-7 OCT 2018 SYSTEM FOR AWARD MANAGEMENT

52.204-16 AUG 2020 COMMERCIAL AND GOVERNMENT ENTITY CODE REPORTING

52.204-22 JAN 2017 ALTERNATIVE LINE ITEM PROPOSAL

52.215-1 NOV 2021 INSTRUCTIONS TO OFFERORS - COMPETITIVE ACQUISITION

52.215-16 JUN 2003 FACILITIES CAPITAL COST OF MONEY

52.215-22 OCT 2009 LIMITATION ON PASS-THROUGH CHARGES-

IDENTIFICATION OF SUBCONTRACT EFFORT

52.222-24 FEB 1999 PREAWARD ON-SITE EQUAL OPPORTUNITY COMPLIANCE

EVALUATION

52.237-1 APR 1984 SITE VISIT

NUMBER DATE TITLE

1852.227-84 APR 2015 PATENT RIGHTS CLAUSES

1852.228-80 SEP 2000 INSURANCE IMMUNITY FROM TORT LIABILITY

1852.233-70 DEC 2015 PROTESTS TO NASA

Contracting Officer will make their full text available. The Offeror is cautioned that the listed provisions may include blocks that must be completed by the Offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the Offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address(es):

Electronic Code of Federal Regulations: www.ecfr.gov Federal Acquisition Regulation (FAR):

https://acquisition.gov/browse/index/far NASA FAR Supplement:

https://hq.nasa.gov/office/procurement/regs/NFS.pdf

L.3 AUTHORIZED DEVIATIONS IN PROVISIONS (FAR 52.252-5) (NOV 2020)

a) The use in this solicitation of any Federal Acquisition Regulation (48 CFR Chapter 1) provision with an authorized deviation is indicated by the addition of “(DEVIATION)” after the date of the provision.

b) The use in this solicitation of any NASA FAR Supplement (48 CFR Chapter 18) provision with an authorized deviation is indicated by the addition of “(DEVIATION)” after the name of the regulation.

(End of provision)

L.4 TYPE OF CONTRACT (FAR 52.216-1) (APR 1984)

The Government contemplates award of a hybrid Firm Fixed Price (FFP) contract with additional Indefinite-Delivery, Indefinite-Quantity (IDIQ) and Cost Reimbursable (CR) CLINs as follows:

• CLIN 0001 - Phase-In (FFP)

• CLIN 0002 - LaRC Core Services (FFP)

• CLIN 0003 - GRC Core Services (FFP)

• CLIN 0004 - Other Direct Costs (ODC) CR – No Fee – LaRC (for unexpected travel, training)

• CLIN 0005 - ODC CR – No Fee – GRC (for unexpected travel, training)

• CLIN 0006 - IDIQ – LaRC (FFP)

• CLIN 0007 - IDIQ – GRC (FFP)

http://www.ecfr.gov/

• CLIN 0008 - IDIQ – Other Centers (FFP)

L.5 SERVICE OF PROTEST (FAR 52.233-2) (SEP 2006)

a) Protests, as defined in Section 33.101 of the Federal Acquisition Regulation, that are filed directly with an agency, and copies of any protests that are filed with the Government Accountability Office (GAO), shall be served on the Contracting Officer (addressed as follows) by obtaining written and dated acknowledgment of receipt from:

Email Address for Daphne Darden, Contracting Officer: daphne.g.darden@nasa.gov

b) The copy of any protest shall be received in the office designated above within one day of filing a protest with the GAO.

L.6 COMMUNICATIONS REGARDING THIS SOLICITATION

a) Questions shall be submitted in writing only to the e-mail addresses below by, 2:00 p.m. Eastern Time on Thursday, June 8, 2023. Late questions or comments are not guaranteed a response. Oral communications are not acceptable in response to this solicitation. The email shall cite the solicitation number and be directed to the following Government representatives:

Email to Natasha King at: LARC-GLASS@mail.nasa.gov and cc:

natasha.j.king@nasa.gov.

Include in Subject Line: Solicitation # 80LARC23R0014 for GLASS

b) Questions or comments shall not be directed to the technical activity personnel.

Reference Attachment L-5, Communications Blackout Notice. Violation of the blackout notice may be grounds for proposal disqualification.

L.7 PRE-SOLICITATION CONFERENCE (NFS 1852.215-77) (APR 2015)

a) A virtual pre-solicitation conference will be held as indicated below. The conference will be unclassified.

mailto:daphne.g.darden@nasa.gov mailto:LARC-GLASS@mail.nasa.gov mailto:natasha.j.king@nasa.gov

b) NASA Langley will hold a virtual pre-solicitation conference for the GLASS procurement on Monday, June 5, 2023 from 1:00 p.m. to 3:00 p.m Eastern Time. To register for the GLASS Pre-Solicitation Conference, please follow the instructions in the Pre-Solicitation Conference Information that will be forthcoming at the GPE website:

SAM.gov.

c) Attendance at the pre-solicitation conference is recommended; however, attendance is neither required nor a prerequisite for proposal submission and will not be considered in the evaluation.

d) In order to register for the conference, please provide a list of planned participants as soon as possible, and no later than 2:00 PM (Eastern time) on Thursday, June 1, 2023 to Natasha King via e-mail at LARC-GLASS@mail.nasa.gov and natasha.j.king@nasa.gov. The email shall include a list of planned participants, with full names and email addresses, including citizenship of the participants.

• Microsoft Teams is required in order to access the visual portion of this conference. A Teams meeting invite will be emailed to those attendees whose email addresses were provided to Natasha King. A teleconference phone line will be included with the Teams virtual meeting invite for those who need to dial-in.

e) The Government does not intend to address new questions regarding this procurement at the conference. All questions that will be discussed at the conference must be received no later than 2:00 PM (Eastern Time) on Thursday, June 1, 2023 to Natasha King via e-mail at LARC-GLASS@mail.nasa.gov and cc: natasha.j.king@nasa.gov. The purpose of this conference is to provide general information regarding the GLASS procurement and elaborate on questions and responses received on the Draft sections L, M and PWS.

New questions received will be answered in writing at a later time. All questions, together with the Government’s response, will be published via the government-wide point of entry (GPE). In addition, conference materials distributed at the preproposal conference will be made available to all potential Offerors via the GPE (Sam.gov).

L.8 REVIEW OF THE OFFEROR’S INFORMATION TECHNOLOGY

SYSTEMS SUPPLY CHAIN (NFS 1852.239-73) (JAN 2020) [DEVIATION

15-03D]

a) Definitions, as used in this provision.

“Acquire” means to procure with appropriated funds by and for the use of NASA through purchase or lease.

‘‘Covered foreign country’’ means the People’s Republic of China. “Covered telecommunications equipment or services’’ means-mailto:LARC-GLASS@mail.nasa.gov mailto:%20natasha.j.king@nasa.gov.

mailto:%20natasha.j.king@nasa.gov.

mailto:LARC-GLASS@mail.nasa.gov mailto:natasha.j.king@nasa.gov

• Telecommunications equipment produced by Huawei Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities);

• For the purpose of public safety, security of Government facilities, physical security surveillance of critical infrastructure, and other national security purposes, video surveillance and telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities);

• Telecommunications or video surveillance services provided by such entities or using such equipment; or

• Telecommunications or video surveillance equipment or services produced or provided by an entity that the Secretary of Defense, in consultation with the Director of National Intelligence or the Director of the Federal Bureau of Investigation, reasonably believes to be an entity owned or controlled by, or otherwise connected to, the government of a covered foreign country.

“Information Technology (IT) System” is defined as any equipment or system that is used in the acquisition, storage, retrieval, manipulation and/or transmission of data or information. This includes computers, ancillary and peripheral equipment, software and firmware.

b) The NASA Headquarters (HQ) Office of the Chief Information Officer (OCIO), Office of Cyber Security Services (OCSS) will review the supply chain risk of cyber-espionage or sabotage before the Agency acquires any high-impact or moderate-impact IT system or covered telecommunications equipment or services. The NASA HQ OCIO OCSS will use the security categorization in the National Institute of Standards and Technology’s (NIST) Federal Information Processing Standard Publication 199, ‘‘Standards for Security Categorization of Federal Information and Information Systems’’ to determine whether an IT system is high-impact or moderate-impact. The NASA HQ OCIO OCSS will use the definition of covered telecommunications equipment or services to determine if a telecommunications or video surveillance equipment or service meets that definition.

c) The apparent successful offeror shall provide the following information for all IT systems or component thereof, or covered telecommunications equipment or services offered:

(1) A brief description of the item(s) or service(s).

(2) Vendor/manufacturer’s company name and address.

(3) If known, vendor/manufacturer’s web site, and the Commercial and Government Entity (CAGE) code.

d) The Contracting Officer (CO) will provide the information referenced in paragraph (c) of this section and the affirmative representation made by the Offeror in accordance with FAR 52.204-24 (if applicable) to the NASA HQ OCIO OCSS. NASA shall reject any IT system, or component thereof, or covered telecommunications equipment or service that the HQ OCIO OCSS deems to be a high-impact or moderate-impact or covered telecommunications equipment or service, unless it is determined that the acquisition is in the national interest of the United States. The NASA HQ OCIO OCSS reserves the right to make this decision, without any detailed explanation to the Offeror. The CO will advise the Offeror if any of its proposed IT systems or covered telecommunications equipment or service are not approved and may provide the Offeror an opportunity to revise its proposal accordingly.

L.9 RESTRICTION OF DISCLOSURE/PROPRIETARY

If the offeror wishes to restrict the disclosure or use of its proposal, use the legend permitted by FAR 52.215-1(e). Individual subcontractor/vendor proprietary information may be submitted electronically and separately. The information contained in these submissions must be referenced (by title, page and section number as appropriate) within the main proposal where the information would have been included if it were not subcontractor/vendor proprietary. The information in these separate electronic submissions is subject to all other requirements of the RFP and must be well-marked to clearly indicate any special handling instructions.

L.10 LIMITATIONS ON SUBCONTRACTING

a) Per FAR 52.219-14, Limitations on Subcontracting (SEP 2021) (DEVIATION 19- 02A), (e)(1), Services (except construction) - “It will not pay more than 50 percent of the amount paid by the Government for contract performance to subcontractors that are not similarly situated entities. Any work that a similarly situated entity further subcontracts will count towards the prime contractor's 50 percent subcontract amount that cannot be exceeded. When a contract includes both services and supplies, the 50 percent limitation shall apply only to the service portion of the contract.” Compliance with this requirement is further defined in 13 CFR §125.6. The offeror shall complete Attachment L-2, Cost Form E to demonstrate compliance.

b) Any proposal that does not meet this requirement will be considered unacceptable in accordance with NFS 1815.305-70 and will not be considered for award.

L.11 ANTICIPATED AWARD, EFFECTIVE DATE AND PERIOD OF

PERFORMANCE

(a) Anticipated Award, Phase-In, and Effective Dates: For the purpose of preparing proposals, offerors shall assume an anticipated award date of NLT December 15, 2023, Phase-In (90 days) start of January 2, 2024, and an anticipated effective date of April 1, 2024.

(b) Period of Performance: For the purpose of preparing proposals, offerors shall use the following period of performance:

The period of performance will include a base period of two (2) years from the effective date of the contract and the potential of option periods as follows:

The option periods identified above may be exercised in accordance with FAR

17.207 Exercise of Options. The Government is not obligated to exercise options.

(c) The Government reserves the right to adjust the period of performance (See Section F.2) if the actual award date is later than identified above.

L.12 PROPOSAL DUE DATE

Offerors shall submit proposals via the NASA EFSS BOX (as provided in the Section L.16). Proposals must be received by 2:00 p.m. Eastern Time, by the date shown in Block 9 of the SF 33 (Page 1 of the solicitation). Late submissions, modifications, revisions, and withdrawal of proposals will be handled in accordance with FAR 15.208.

L.13 PROPOSAL ACCEPTANCE PERIOD

The Offeror shall include a statement in its Business Proposal - Volume IV that its offer will remain valid for at least 365 calendar days after the date specified for receipt by the Government (See FAR 52.215-1(d)).

Period Duration Phase-In 90 days Base Period – 2 years April 1, 2024 – March 31, 2026 Option 1 – 1 Year April 1, 2026 – March 31, 2027 Option 2 – 1 Year April 1, 2027 – March 31, 2028 Option 3 – 1 Year April 1, 2028 – March 31, 2029

L.14 GENERAL INSTRUCTIONS

This provision provides general instructions for preparing proposals as well as specific instructions on the format and content of the proposal. The Offeror’s proposal must contain adequate information to enable the evaluation team to fully ascertain an Offeror’s capability to perform contract requirements, meet the requirements of the RFP, and address the evaluation factors for award.

(a) Proposal Clarity – The proposal shall be clear, concise, and include sufficient detail for effective evaluation and substantiation of all information. Offerors are advised to examine this solicitation in its entirety and to assure that the proposal contains all necessary information, all required documentation, and is complete in all respects since proposal evaluations will be based on the actual material presented and not on the basis of what is implied. The Offeror’s proposal must reflect a thorough understanding of the services required and display a logical development of the Offeror’s plans to implement all Performance Work Statement (PWS) requirements as assessed by the RFP evaluation criteria. The proposal shall not simply rephrase or restate the Government’s requirements, but rather shall provide convincing rationale to address how the Offeror intends to meet these requirements.

(b) Proposal Consistency - The Offeror shall ensure that the cost/price proposal is consistent with the technical proposal in all respects since the cost/price proposal may be used as an aid to determine the offeror's understanding of the technical requirements. Inconsistencies may be viewed by the evaluation team as a lack of understanding.

(c) Stand-alone Volumes – Each volume of the offeror’s proposal shall be submitted and written on a stand-alone basis so that its content can be evaluated by the Government without having to cross-reference to other volumes of the proposal. Information required by the solicitation to be included in a designated volume that is not found in that volume will be assumed to have been omitted from the designated volume and will not be evaluated.

L.15 PROPOSAL PREPARATION INSTRUCTIONS

(a) Proposal Volumes - The offeror shall submit proposals in four (4) separate volumes that include a Technical Proposal (Volume I), Past Performance Proposal (Volume II), Cost Proposal (Volume III), and Business Proposal (Volume IV) and comply with the proposal organization, electronic submission requirements, page limitations, format, and other requirements/instructions as specified in the solicitation. The Government will evaluate proposals as set forth in Section M.

(b) Proposal Page Limitations (NFS 1852.215-81) (APR 2015)

The offeror’s proposal shall be arranged and comply with the requirements specified in “TABLE L-1 – SUMMARY OF PROPOSAL SUBMISSION REQUIREMENTS” as specified below.

*Electronic Submission - The term “Electronic Submission” refers to the offeror’s submission of the electronic proposal in accordance with L.16 titled “Electronic submission of proposals – proposal marking and delivery through NASA’s EFSS

BOX”.

TABLE L-1 – SUMMARY OF PROPOSAL SUBMISSION REQUIREMENTS

Proposal Section/Volume

Ref.

Page Limit

Format (Electronic Submission*)

Technical Proposal (Technical Considerations) - Volume I

L.17 15 pages MS Word or Adobe PDF

Past Performance Proposal (Factor 1) - Volume II

L.18 25 pages MS Word or Adobe PDF

Price Proposal (Factor 2) - Volume III

L.19 No Limit

(a) Digital Spreadsheets MS Excel

(b) Supporting Narrative MS Word or Adobe PDF

Business Proposal - Volume IV L.20 No Limit

• Standard Form (SF) 33 and completed Sections B-J of the Model Contract, including completed Representations and Certifications (Section K) and all required Exhibits to be proposed by the offeror

L.20 MS Word; however, SF 33 (only) may be submitted in either Word or Adobe PDF

• Statement that offer will remain firm for at least 365 calendar days after the date specified for receipt by the Government

L.13 and L.20

MS Word or Adobe PDF

• Written Consent from Proposed Significant Subcontractors

L.18 and L.20

MS Word or Adobe PDF

• Submissions Required for Responsibility Considerations

L.20 MS Word or Adobe PDF

NOTE: SEE L.14(c), Stand-alone volumes.

*All electronic submissions should be searchable and should not contain scanned documents, except those documents that must be provided in their native format (e.g., signature pages, prior award fee letters for past performance, DCAA/DCMA approval letters, as applicable)

(c) A page is defined as one side of a sheet, 8 1/2" x 11", with at least one-inch margins on all sides. The Offeror shall use a minimum of 12 font (all volumes). The metric standard format most closely approximating the described standard 8 1/2" x 11" size may also be used. Other limitations/instructions identified as follows:

i. Line spacing or the amount of vertical space between lines of text shall not be less than a “0 pt” single line (Microsoft Word’s default line spacing). Character spacing shall be “normal” and not “expanded” or “condensed.”

ii. Referencing outside material (e.g., via a link to a website) is prohibited;

this prohibition applies to all volumes of proposals submitted under this RFP. All information found at such referenced locations will not be considered in the evaluation of proposals and the selection of a successful Offeror.

iii. The offeror shall number all pages in each volume and shall mark all copies of the proposal sequentially (e.g.., 1 of 6, 2 of 6, etc.) for documentation control.

iv. Header and footer information (i.e., company name, solicitation number) can be included in the one-inch margins.

v. Offerors shall submit proposals in the Microsoft Office® application formats specified in the table above. Offerors shall submit required forms in the format in which the forms were posted by the Government.

vi. For all cost forms/digital spreadsheets, it is preferred, but not required, that all information be provided under one file with as many worksheets as necessary.

However, if the information requires more than one file, all files shall be saved under one folder and no two files shall have the same file name. All digital spreadsheets shall be self-calculating and shall not contain hidden cells, be locked/protected, secured by password or include external links. The offeror shall explain any hard- coded or absolute values.

vii. The following items are excluded from the page counts specified in paragraph

(a) of this provision: Title/cover pages, tables of contents, cross-reference matrices, list of figures/acronyms, and past performance consent letters required to be submitted in the Business Proposal are excluded from the page counts specified above. In addition, the Cost section of your proposal is not page limited. However, this section is to be strictly limited to cost and price information.

(d) If final proposal revisions are requested, separate page limitations will be specified in the Government’s request for that submission.

(e) Offerors are cautioned to strictly adhere to the page limitations. Proposal pages and content submitted in excess of the limitations specified in the solicitation will neither be evaluated nor considered by the Government. This includes proposal content submitted elsewhere in the proposal that the Government has determined to be subject to the page limitations specified in the solicitation.

L.16 ELECTRONIC SUBMISSION OF PROPOSALS – PROPOSAL

MARKING AND DELIVERY THROUGH NASA’S EFSS BOX (NOV

2021)

(a) The offeror shall submit its proposal via NASA’s Enterprise File Sharing and Sync Box (EFSS Box), a FedRAMP Moderate certified platform. Electronic submissions shall not contain hidden formulas, tables, be locked, be password protected, or contain links to data not included in the electronic copy. All electronic submissions should be searchable and should not contain scanned documents, except those documents that must be provided in their native format (e.g., signature pages, prior award fee letters for past performance, DCAA/DCMA approval letters, as applicable). The offeror shall ensure documents are free from viruses and malware, as documents determined by NASA to contain a virus or malware will not be opened or evaluated. Subcontractors may submit their required proposal information separately using the instructions in this provision. The offeror shall ensure subcontractor submissions are made no later than the date and time specified for proposal submission and comply with all solicitation instructions.

(b) Prior to the submission of proposal files, offerors interested in submitting a proposal in response to this solicitation should notify Natasha King, Contracting Officer of their intent to submit a proposal at least 48 hours prior to the intended submission date, at the following email addresses: LARC-GLASS@mail.nasa.gov and cc:

natasha.j.king@nasa.gov.

Offerors, especially those that have not previously submitted a proposal utilizing NASA’s EFSS Box, are encouraged to coordinate the submission of a test file with Natasha King at LARC-GLASS@mail.nasa.gov and cc: natasha.j.king@nasa.gov several days in advance of the date and time specified for proposal submission in order to allow time to work through any submission issues.

The offeror shall submit all proposal files to:

https://nasagov.app.box.com/f/6bc7d25209da43b7a7def811afcfe50b. The Offeror shall follow instructions regarding proposal submission found at https://www.hq.nasa.gov/office/procurement/other/EFSS-Box-Offeror-Proposal-Submission- Instructions.pdf.

(c) Offerors are encouraged to include all individual proposal files within a single .zip file. Electronic file names shall be limited to letters, numbers, dashes, and single spaces, with the exception of the period that is required before the file extension (e.g., .zip, .pdf), in order to successfully upload and download files from the EFSS Box system. The offeror shall not use special characters “/” or “\” in file names. The offeror shall sequentially number each file and clearly label the contents of the file and include the name of the offeror and subcontractor name (if applicable) in the individual file name.

Examples of acceptable individual file names are as follows (not specific to this solicitation):

Examples for Prime Offeror Submissions:

(i) Prime Offeror name - solicitation number - TechVolume.docx

(ii) Prime Offeror name - solicitation number - PP Volume.pdf

(iii) Prime Offeror name - solicitation number - Price Volume.xlsx

(iv) Prime Offeror name - solicitation number – BusinessVolume.xlsx

Example for Subcontractor Submissions:

(v) Prime Offeror name – Subcontractor Name - solicitation number - Price Volume.xlsx

Individual files cannot exceed 150GB per file. Submitted files shall not include password protection. Unless specifically authorized by the solicitation instructions, alternate proposal submissions shall not be submitted.

(d) Immediately after all files have been uploaded and the proposal has been submitted in its entirety, the offeror shall notify Natasha King, Contract Specialist at the following email address: LARC-GLASS@mail.nasa.gov and cc: natasha.j.king@nasa.gov with a listing of all documents by filename that were submitted via EFSS Box. If any problems are experienced with the EFSS Box system (e.g., login, file transfer), please contact Natasha King

(e) The offeror is responsible for ensuring its proposal reaches the Government office designated in the solicitation by the date and time specified in the solicitation (see FAR 52.215-1(c)(3)). The Government is not responsible for any failure attributable to the transmission or receipt of documents submitted using electronic means, including the missing of any submission requirements and established deadlines. Please note that uploading documents via EFSS Box and the transmission of the files from the offeror to the Government may not be instantaneous. To ensure timely delivery, the offeror is encouraged to submit its proposal at least 24 hours prior to the due date specified in the https://www.hq.nasa.gov/office/procurement/other/EFSS-Box-Offeror-Proposal-Submission-Instructions.pdf https://www.hq.nasa.gov/office/procurement/other/EFSS-Box-Offeror-Proposal-Submission-Instructions.pdf solicitation. The electronic submission of the proposal shall contain all information required by the solicitation to be determined responsive.

L.17 INSTRUTIONS FOR VOLUME I - TECHNICAL PROPOSAL (TECHNICAL

CONSIDERATIONS)

(a) The Offeror shall submit a Technical Proposal that describes the proposed approach, including which entity is proposed to perform the work, to accomplish the work specified in the “Technical Considerations” below. The Government will evaluate the Technical Proposal for acceptability as set forth in Section M. The technical proposal shall clearly demonstrate the Offeror’s approach and ability to meet all of the technical considerations detailed below. Do not merely reiterate the requirements of the solicitation.

The volume shall be specific, detailed, and complete enough so as to clearly and fully demonstrate the Offeror’s ability to meet the requirements as defined in the Technical Considerations below. Stating that the Offeror “understands and shall comply with the requirements,” or paraphrasing the requirements are inadequate, as are phrases such as:

“Standard procedures will be employed,” and “Well-known techniques will be used.” The volume shall comprehensively explain how the Offeror proposes to comply with the applicable requirements, including a full explanation of the techniques and procedures the Offeror proposes to follow. All information submitted shall be current, specific, complete, and meet the requirements of the solicitation.

(b) The Technical Proposal shall address the following Technical Considerations:

(1) Approach to Manage the Contract: The Offeror shall demonstrate its approach to manage the work across the PWS and at the two primary locations at Langley Research Center (LaRC) and Glenn Research Center (GRC). This includes:

(a) Detail the management approach to managing multiple, geographically disbursed locations. The management approach shall identify strategies for effective and efficient management of PWS requirements, recognizing the broad range of services and differences across Centers

(b) Detail the proposed organizational structure including an organization chart identifying roles of all organizational elements and reporting relationships including Offeror’s management interface(s) with NASA’s multiple locations.

(c) Identify the top four (4) most critical positions to meet the performance of the contract, and how these positions fit into the organizational structure. Provide position descriptions and a summary of the position qualifications, roles, responsibilities, and scope of authority. Resumes will not be considered and evaluated.

(2) Staffing Approach: The Offeror shall demonstrate a staffing approach to recruit and retain a technically proficient workforce with the capabilities to perform the requirements of the PWS and to be fully operational/staffed on the effective date of the contract. The proposal shall separately address the specific requirements at LaRC and GRC, including, but not limited to:

(a) Detail the skill mix and associated Work Year Equivalents (WYEs) of qualified and trained staff capable of meeting the PWS requirements of the contract (See RFP Attachment L-4, Staffing Profile).

(b) Describe the plans to recruit and retain qualified incumbent personnel separately delineated by Center/location and associated predecessor contract(s), identify the specific percentage of retention, basis for the retention rate, and position categories. Also detail the plan to recruit and retain non-incumbent qualified personnel to meet the overall staffing needs of the contract (by location). RFP Attachment 3 will also be evaluated.

(c) Affirm that the Offeror will comply with FAR 52.222-41, Service Contract Labor Standards, and associated labor regulations related to seniority and compensation for proposed staffing and successor contract covered by this clause.

(d) If the offeror chooses to deviate from Sec L, Attachment L-4, Staffing Profile, the Offeror shall clearly detail the ability to meet the PWS requirements for the proposed position(s).

(e) RFP Attachment 3 template must be completed and submitted with the staffing approach (Not included in Volume page count).

(3) Training Approach/Program: The Offeror shall describe its approach to ensuring that employees are trained and proficient to meet the broad PWS requirements, which includes, but not limited to, the approach to:

(a) Ensure incumbent and non-incumbent personnel, upon start of contract performance, are fully trained and proficient to meet the requirements of the PWS.

(b) Ensure contractor employees maintain the required level of education, training, and proficiency to meet the PWS requirements, including, but not limited to continuous learning, knowledge sharing, and coaching.

(c) Avoid/minimize disruption in the level of services provided due to vacancies/turnover and other reasons to include but not limited to cross-training of employees to quickly respond to unanticipated absences and/or employee turnover

(4) Quality Approach: The Offeror shall describe its approach, including the approach for proposed subcontractors:

(a) Quality control and inspection system to meet the services under this contract that ensures the quality, completeness, and timeliness of work products and responsiveness to Government’s requirements.

(b) Approach to identify and implement corrective actions when needed to ensure future performance conforms to contract requirements and minimizes the need for Government oversight of the contractor’s operations.

L.18 INSTRUTIONS FOR VOLUME II – PAST PERFORMANCE PROPOSAL

(FACTOR 1)

(a) Proposal Guidelines – The Offeror shall include in its proposal the overall corporate or Offeror past performance, but not the past performance of individuals who are proposed to be involved in the required work, to demonstrate the Offeror’s performance under prior contracts for work that is similar in content, size, and complexity to the technical performance areas specified below. However, for newly formed businesses having little or no experience as the new business entity, the Offeror may submit the past performance of a predecessor business entity or the past performance of the company’s principal owner(s) or corporate officer(s).

Newly formed business entities submitting such information shall also submit a thorough and clear explanation of why such information should be considered predictive of the Offeror’s performance under a contract resulting from this solicitation. Offerors which are subsidiaries or affiliates of other business entities may submit the past performance of such other business entities for consideration but such past performance will only be considered to the extent that the proposal clearly demonstrates that the resources of the other companies will affect the Offeror’s performance on the proposed contract. The Government will consider the past performance information (PPI) for the prime Offeror and significant subcontractors (See (b) below) that are proposed to perform the technical performance areas when such information is recent and relevant to those areas.

(b) Significant Subcontractors – For the purposes of this solicitation and for proposal preparation purposes, the term “significant subcontractor” only applies to the Past Performance Factor. For the Price Factor, all subcontract pricing information shall be submitted in accordance with the solicitation instructions. Under the Past Performance Factor, a “significant subcontractor” is defined as subcontractor proposed to perform 20% or more of the total annual contract price for the center where the work will be performed (i.e. 20% or more of the total annual price of the work at GRC).

(c) Contractor Team Arrangements – This instruction only applies if the Offeror is teaming as defined in FAR 9.6, which will include (1) two or more companies form a partnership or joint venture to act as a potential prime contractor or (2) significant subcontractors as defined in (d) below. If a teaming arrangement is proposed, the Offeror shall clearly describe the teaming arrangement for affiliated companies or operating divisions within the parent company or joint ventures. The proposal shall detail why such information is relevant to the technical performance areas.

To demonstrate the full range of capabilities, offerors may submit past performance information on recent and relevant contracts of teaming partners, affiliated companies or operating divisions within the parent company or joint ventures of the parent company when it is reasonable to attribute the experience of these past efforts to the proposed effort and when the PPI clearly demonstrates the resources (e.g. financial resources, overall oversight and management or other resources) of the parent or affiliated division will meaningfully affect performance of the instant acquisition in the technical performance areas. Information on these projects shall be provided as described above and shall identify the names of the firms and their roles in the specific project. The offeror shall address the following questions, in specific detail, when submitting past performance data on recent and relevant contracts of affiliated and parent companies.

i. Who will manage the contract?

ii. Which party possesses the background, expertise and qualifications relevant to the contract requirements and necessary for contract performance?

iii. Are there discreet tasks to be performed by each of the teaming partners in the performance of the contract? If so, please specify in detail.

iv. What’s the relative amount of work to be performed by each party?

v. Which party will perform the more complex and costly contract functions?

vi. Is there a commingling of personnel and resources? If so, please specify in detail.

vii. What is the business size of the other parties?

(d) Proposal Content – (Recent and Relevant/Pertinent Contracts References) – The Offeror shall submit a maximum of six (6) relevant contract references that are on-going or completed within the past three (3) years from the date of RFP issuance that the Offeror considers to be the most relevant in terms of content, size, and complexity to the technical performance areas identified below (See L.18(d)(11), For Content). The references shall include a minimum of two (2) for the Offeror and a maximum of two (2) for each significant subcontractor. If the Offeror is a Joint Venture, at least one (1) of the Offeror’s contract references shall be from the managing partner. The combined total of all references cannot exceed the six (6). If the contract reference is an overarching Indefinite Delivery/Indefinite Quantity (ID/IQ) or Blanket Purchase Agreement (BPA), the Government will only assess performance at the ID/IQ level and not performance on each individual underlying task/delivery order. If offerors desire assessment of an individual task/call/delivery/purchase order, the offeror shall submit that as a separate contract reference. Contract references can include Federal, State, and local Government and private customer contracts. The Offeror is encouraged to select contracts where they were the prime contractor. If the Offeror does not have any past performance experiences meeting these conditions, the Offeror shall so state. It is the responsibility of the Offeror to clearly and completely demonstrate in its proposal the relevancy of each of the contract references in terms of content, size, and complexity to the solicitation requirements.

For each reference submitted, the Offeror shall include the following:

Note: It is the offeror’s responsibility to provide accurate and current contract information for references.

(1) Contract Number and Title

(2) Contracting Agency

(3) Points of contact in the program and contracting offices, including accurate telephone numbers and e-mail addresses.

(4) If a Government Agency, include both the Contracting Officer (CO/KO) and

Contracting Officer’s Representative (COR) points of contact

(5) Name of Company that performed the work (identify whether performing as prime or subcontractor), CAGE code, and SAM Unique Entity ID. Include Joint Venture role, if applicable (e.g., managing partner, non-managing partner, mentor, protégé, etc.)

(6) Contract type

(7) Contract beginning and ending dates

(8) Status of Contract (current, terminated (if so, why), successfully completed)

(9) Total Contract Value and Total Actual Obligated Dollars (If other than the Prime, provide the overall contract value and the value of the work the entity/company performed)

(10) Average Annual Contract Value and Average Annual Obligated Dollars Clearly detail the annual obligated value in relation to the requirement to be considered a significant subcontractor and in relation (the percentage of) the amount of work the entity is proposed to perform.

(11) Proposal Narrative: Thorough and complete description how each contract reference is relevant to the technical performance areas (PWS areas) identified below in terms of content, size, and complexity. The proposal shall include a work performance matrix (see example and additional instructions below) for the prime and each significant subcontractor with the percentage of work that each will perform in each technical performance area.

• For “Content” OR “Scope”, demonstrate relevance to technical performance areas (PWS areas) specified below:

Technical Performance Areas (PWS Areas):

o PWS 3.7 – Workforce Management o PWS 4.1.2 - Appointment and Scheduling Services o PWS 4.1.4 – Correspondence and Records Management Support o PWS 4.1.8 - Team and Collaboration o PWS 4.2 – Meeting and Event Support Services o PWS 4.6 – Executive Level Administrative Support

• For “Size”, demonstrate relevance in terms of “obligated dollars per year” for the work the specific entity is proposed to perform in comparison to the contract reference. To be considered at least “Somewhat Pertinent”, the entity proposed to perform the technical performance area must meet or exceed an average annual obligated dollars of 15% for similar work the entity is proposed to perform for this solicitation.

• For “Complexity”, demonstrate relevance in terms of the performance challenges and risks experienced under the contract reference compared to the complexities of the technical performance area(s) the entity is proposed to perform.

(12) Extent to which contract objective were met, including:

(i) Quality of Services

(ii) Schedule

(iii) Business Relations

(iv) Security

(v) Management of Personnel

(vi) Recruitment and Retention of Qualified Personnel

• Effectiveness in Attracting, Recruiting and Retaining Qualified Personnel

• Effectiveness in Training Personnel

(vii) Managing the Transition/Phase-In Plan for a Complex Contract

(viii) Adaptability to Address Changing Missions/Requirements

(ix) Experience with Foreign National Processes

(13) The Offeror shall complete and provide a table describing which entity is proposed to perform the work for each technical performance areas (PWS areas) and the percentage of work each entity will perform. In the event of a conflict between the narrative and the relevance matrix, the narrative will take precedence as the Offeror’s intended response. Rows may be added or deleted to encompass the prime Offeror and all significant subcontractors. Percentages shall be rounded to the nearest whole number. Typically, each column should add up to 100%. In the case where the total is less than 100%, the Offeror shall explain why the total is less than 100%. (e.g. additional subcontractors that are not “significant” per the solicitation).

PERTINENCE/RELEVANCE TABLE

TECHNICAL PERFORMANCE AREAS (PWS AREAS)

Offeror PWS

3.7

PWS

4.1.2

PWS

4.1.4

PWS

4.1.8

PWS

4.2

PWS

4.6

Prime % % % % % % Joint Venture Partner

(if applicable)

Significant Subcontractor

Significant Subcontractor

Add more if necessary % % % % % % Total 100% 100% 100% 100% 100% 100%

(e) Consent Letters (To be submitted in the Business Proposal, Volume IV) – The Offeror shall submit a written consent letter from each proposed significant subcontractor, teaming partner, and joint venture partner authorizing the release of past performance information to the Offeror and to allow NASA to discuss the past performance information with the Offeror.

(f) Independent Past Performance Information (PPI) – The Government may consider PPI from other sources including, but not limited to, the Contractor Performance Assessment Reporting System (CPARS), Past Performance Questionnaires, interviews and other references in addition to those provided by the Offeror and its significant subcontractors. While NASA may elect to consider data obtained from other sources, Offerors are responsible to submit recent and relevant references that NASA can readily contact and for presenting information establishing the relevance of their experience to NASA’s requirements under this RFP.

L.19 INSTRUTIONS FOR VOLUME III – PRICE PROPOSAL (FACTOR 2)

(1) For the purposes of determining price reasonableness, verifying compliance with Wage Determination (WD), Limitations on Subcontracting, and evaluating the realism of the professional compensation plan proposed, Offerors are required to submit Data Other Than Certified Cost or Pricing Data pursuant to FAR 15.403-3.

(2) Offerors shall comply with the instructions in this section and those on the Cost Forms (Attachment L-2).

(3) Due to CLIN 0003 and CLIN 0004 being cost reimbursable (NO-FEE), Offerors shall provide evidence of an adequate accounting system as determined by the cognizant administrative office for accumulating and reporting incurred costs. Provide the date of acceptance/approval of the system and the cognizant contract audit office.

(4) An Offeror’s failure to comply with all Price proposal instructions (including those for electronic submissions) may result in rejection of its proposal.

(5) Cost/Price Forms:

Offerors are required to complete the Cost/Price Forms in Attachment II of this solicitation.

Cost/Price Forms in word processing or PDF formats are not acceptable. The price evaluation will be focused on the completed Cost/Price Forms and the supporting narrative. Offerors may submit additional spreadsheets only if the narrative does not adequately support the information in the Cost/Price Forms. Show the calculation of absolute values in the Cost/Price Forms, and any other explanations requiring spreadsheet calculation. Any information provided on contractor-generated spreadsheets that does not specifically flow into or support a Cost/Price Form could impact the acceptability in the Offeror’s cost/price proposal.

Attachment L-2 includes nine separate forms as follows:

Form A– Summary of Proposed FFP

Form B – Prime Direct Labor Rates and Indirect Cost Markup

Form B1 – ODCs

Form C – Subcontract Price Summary

Form D – Subcontract Labor hours and Rates by Subcontractor

Form D1 – Significant Subcontractor Labor Hours and Rates

Form E – Limitation on Subcontracting

Form F – Indefinite Delivery Indefinite Quantity (IDIQ) Schedule of Rates

Form G – Status of Systems

All highlighted cells in all forms are locked; Offerors shall not make changes to the highlighted cells. There are footnotes for completing the forms at the bottom of each form. In addition, there is an ‘Instructions Tab’ in the workbook. Offerors shall follow all instructions when completing the forms. Form E, Limitations on Subcontracting, is the only form that does not require completion by the Offerors. Form E assists Offerors in determining whether they meet the requirements of limitations on subcontracting (see FAR 52.219-14); Form E is self-calculating once the Offeror completes Forms B and D.

Each Offeror’s cost/price proposal shall include a completed copy of Attachment L-2, which shall incorporate the following:

a. A completed Form A. Form A is a summary of the total proposed price for Firm Fixed

Price CLIN by year and in total. Costs are automatically filled in from other forms.

Offeror shall add Profit on Labor. For calculated cells, the Offeror shall verify calculations are accurate and properly being pulled from other forms.

b. A completed Form B. Form B has already been populated with labor categories.

Historical labor hour ranges for administrative efforts are provided on Attachment L-4.

Note that the Government has not provided labor categories or hours for program management. It is incumbent upon each Offeror to propose/estimate labor categories and hours consistent with its proposed program management approach. Furthermore, while the Government has provided the labor categories and historical range of hours for the remaining [non-program management] efforts under this requirement, each Offeror is permitted to modify the labor categories and hours listed in Attachment L-2 to reflect its proposed technical approach. The Offeror shall assign a PWS area for each proposed labor category listed on Form B. The Offeror shall fully explain the rationale for proposing labor categories that differ from those proposed by the Government and a correlation to the Government labor categories, as currently listed in Attachment L-2. In accordance with Form B, Offerors shall provide the following for each year, and in total for all years combined:

i. Offeror proposed labor categories and hours. Each Offeror shall propose labor categories and hours that support its proposed technical and business management approach and identify whether each labor category is subject to Wage Determination (WD) or is Exempt (EX).

ii. The proposed labor rates for each labor category.

iii. Markup for each labor category that corresponds to Offeror’s applicable indirect cost markup but excluding profit.

iv. The proposed Fully Burdened Direct labor Rate for each labor category (i.e., the pay rate plus markup referenced in item (ii) and (iii) above). These are a calculated cells, Offeror shall verify calculations are accurate.

v. The Direct Labor Cost before Allocation (i.e., Hours proposed times Fully Burdened Direct Labor Rate in items (i) and (iv) above). These are calculated cells. Offeror shall verify calculations are accurate.

vi. The Allocation of PMO and ODC Costs (i.e., the sum of PMO and ODC costs prorated to labor categories based on cost). These are calculated cells, Offeror shall verify calculations are accurate. NOTE: Any PMO and ODC costs will not be separately priced direct costs, but are allocated to the labor category efforts proposed.

Form B provides a weighted average allocation of these costs.

vii. The Total Direct Labor Costs (i.e., the sum of Direct Labor Cost before Allocation and The Allocation of PMO and ODC Costs in items (v) and (vi) above. Totaled by period. These are calculated cells, Offeror shall verify calculations are accurate.

viii. If applicable, the total proposed subcontract costs fully-burdened thru all of the prime Offeror’s applicable indirect costs and profit.

ix. The total proposed Firm Fixed Price (FFP) (i.e., the sum of items (vi) and (vii) above).

c. A completed Form B1. Form B1 provides the Offeror an opportunity to include Other

Direct Costs (ODCs) in its Firm Fixed Price that will not be reimbursed by CLIN 0002/0003. Offerors shall complete Form B1 consistent with their established accounting policies and practices, and should include applicable indirect costs in the Markup column.

The cost proposal shall include a detail description of the costs proposed (e.g. vehicles, insurance, taxes and any other items that the Offeror needs to perform the services that are not provided by the Government).

d. A completed Form C. Form C provides the Subcontractor Price Summary and pulls summary data from Form D. Offeror shall propose any indirect costs and profit to be applied to subcontractor cost.