FY22_29606_SOW_220302.pdf
PDF 135 KB Posted
- Attached to
- FY22-29606 Stratasys Maintenance Federal contract opportunity
- Solicitation number
- N6339422Q0032
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| FY22_29606_Questions_Answers_220314.pdf | ||
| FY22_29606_SOURCES SOUGHT_220311.pdf |
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Text version
STATEMENT OF WORK
DATE: 23 February 2022
1. BACKGROUND/INTRODUCTION
The Emerald Care 450MC and 360MC (OEM provided service contract) support and maintenance service agreement ensures the 450MC and 360MC 3D printers are functional and assists in repairs and routine maintenance. This OEM service agreement also includes provisions for software, material licenses and Field Change Orders (FCO) that are only available from the OEM. This is essential to ensure the EDL can continue its capabilities in supporting the fleet.
2. OBJECTIVE
The objective of this contract is to ensure that with annual maintenance and technical support, the EDL can support the fleet with engineering and design of parts needed without complications of equipment failure or malfunctions.
3. SCOPE OF WORK
Scope of work under this contract includes the following:
Emerald Care 450MC
3.1 Base Year, POP 12/01/22 – 11/30/23
3.1.1 Phone Support (8-5pm CST).
3.1.2 On-site Support (8-5pm PST).
3.1.3 Priority Service Scheduling.
3.1.4 Spare Parts.
3.1.5 Hardware Updates (OEM certified/provided, as needed basis).
3.1.6 Software Updates (OEM licensed/provided, as needed basis).
3.1.7 Material License Updates (OEM provided)
3.2 Option Year 1, POP 12/01/23 – 11/30/24
3.2.1 Phone Support (8-5pm CST).
3.2.2 On-site Support (8-5pm PST).
3.2.3 Priority Service Scheduling.
3.2.4 Spare Parts.
3.2.5 Hardware Updates (OEM certified/provided, as needed basis).
3.2.6 Software Updates (OEM licensed/provided, as needed basis).
3.2.7 Material License Updates (OEM provided)
3.3 Option Year 2, POP 12/01/24 – 11/30/25
3.3.1 Phone Support (8-5pm CST).
3.3.2 On-site Support (8-5pm PST).
3.3.3 Preventative Maintenance Visit (System Diagnostic Evaluation, Correct any deficiencies).
3.3.4 Priority Service Scheduling.
3.3.5 Spare Parts.
3.3.6 Hardware Updates (OEM certified/provided, as needed basis).
3.3.7 Software Updates (OEM licensed/provided, as needed basis).
3.3.8 Material License Updates (OEM provided)
Emerald Care 360MC
3.4 Base Year, POP 06/01/22 – 05/31/23Phone Support (8-5pm CST).
3.4.2 On-site Support (8-5pm PST).
3.4.3 Priority Service Scheduling.
3.4.4 Spare Parts.
3.4.5 Hardware Updates (OEM certified/provided, as needed basis).
3.4.6 Software Updates (OEM licensed/provided, as needed basis).
3.4.7 Material License Updates (OEM provided)
3.4.8 Recertification (System Diagnostic Evaluation, Correct any deficiencies).
3.5 Option Year 1, POP 06/01/23 – 05/31/24
3.5.1 Phone Support (8-5pm CST).
3.5.2 On-site Support (8-5pm PST).
3.5.3 Priority Service Scheduling.
3.5.4 Spare Parts.
3.5.5 Hardware Updates (OEM certified/provided, as needed basis).
3.5.6 Software Updates (OEM licensed/provided, as needed basis).
3.5.7 Material License Updates (OEM provided)
3.6 Option Year 2, POP 06/01/24 – 12/31/24 (Not a full option year due to End-of-Life for 360MC equipment)
3.6.1 Phone Support (8-5pm CST).
3.6.2 On-site Support (8-5pm PST).
3.6.3 Preventative Maintenance Visit (System Diagnostic Evaluation, Correct any deficiencies).
3.6.4 Priority Service Scheduling.
3.6.5 Spare Parts.
3.6.6 Hardware Updates (OEM certified/provided, as needed basis).
3.6.7 Software Updates (OEM licensed/provided, as needed basis).
3.6.8 Material License Updates (OEM provided)
4. LANGUAGE OF WORK
Work will be performed and delivered in English.
5. LOCATION OF WORK
All of the work will be performed at Naval Base Ventura County, 4636 Missile Way Building 5219, Port Hueneme, CA.
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