Ohio Department of Job and Family Services Request for Quote (RFQ)

SRC00000034975

Office of Information Services (OIS) Mobile Application and Website Testing Software Solution

Issued: November 6, 2025

This Request for Quote (RFQ) seeks to identify a vendor capable of delivering a cloud-based software solution that integrates with the UiPath On-Prem platform. The solution must allow ODJFS to run automated tests on virtual mobile devices and perform cross-browser testing. The software solution should be sourced from one of the following platforms: Experitest, or Perfecto, as these are the only options that support integration with UiPath.

This solution is intended to facilitate the automated testing process the Office of Information Services (OIS) Innovative Solutions and Services (ISS) Software Testing and Requirement Services (STARS) for the fiscal year 2026 and subsequent years. The Ohio Department of Job and Family Services (ODJFS) may execute a written contract with the awarded offeror. The contract is expected to run upon director or designee signature and expire June 30, 2026. There will be an option to renew for two (2) 2-year renewal periods with the final renewal expiring June 30, 2030, contingent upon satisfactory performance, continued availability of funding, and all required approvals.

Renewal may be subject to approval by the Controlling Board.

This RFQ is issued by the ODJFS, Office of Contracts and Acquisitions (OCA). This solicitation invites all suppliers capable of supplying a software solution that can meet the requirements that are listed within this RFQ. ODJFS will award the quote to the lowest responsive and responsible offeror. Quotes received will be evaluated to determine if the solution meets the requirements outlined in the RFQ. A quote will be disqualified if the response is deemed unacceptable, incomplete or are found to be invalid. All responses must be submitted as a company letterhead quote in Ohio Buys.

For the purpose of this RFQ, the term “vendor” may be used interchangeably with “offeror”, “partner”, “firm” “supplier” and “respondent” and shall be defined as a business, firm, organization, or individual interested in this opportunity. The terms “quote”, “response”, “submission” and “proposal” may be used interchangeably to indicate materials submitted to ODJFS by a vendor in order to be considered for award of a contract for services described in this RFQ. The terms “contractor” and “selected vendor” may be used interchangeably in reference to a vendor selected by ODJFS through this RFQ for contract award.

Requirements:

The Offeror must provide a software solution that meets the following criteria:

1. Integration with UiPath: The solution must be sourced from Experitest, or Perfecto, as these platforms integrate with the UiPath On-Prem platform.

2. Mobile Application Testing: The solution must support automated testing of mobile applications, including the ability to run tests on virtual mobile devices for iOS and Android platforms.

3. Website Testing: The solution must support automated cross-browser testing to ensure compatibility across a variety of web browsers.

Offeror’s Response:

The Offeror must confirm that they will resell one of the following software solutions to meet the above requirements: Experitest, or Perfecto. The Offeror must provide details on how they will deliver the selected solution, including:

1. Reseller Agreement: Indicate that they are an authorized reseller for one of the specified solutions.

2. Pricing Information: Provide a pricing structure for the resold software, including licensing, support, and maintenance costs.

3. Implementation and Support: Describe the level of support and services that will be provided, including training, technical support, and software updates.

Please carefully review details within this document prior to submitting your company quote. The Offeror quote must include the following for evaluation and award considerations:

Quote must be valid for 60 days and provided on Company Letterhead and must contain contact name, business phone number(s), and e-mail address.

Quote Submission-All required information must be submitted via Ohio Buys

Offerors must not submit a proprietary or confidential quote.

1. Quotes failing the requirements listed above will be disqualified.

2. ODJFS may request interviews or presentations to validate the quote; ODJFS may request interviews/presentations from the highest-ranked Offerors and reserves the right to bypass interviews and presentations altogether.

3. ODJFS may not award to an Offeror deemed not responsive or responsible, including not in good standing with previous clients or the public sector, has unsatisfactory references, etc.

4. ODJFS may disqualify quotes that take exception to the ODJFS contract terms and conditions in Attachment C.

5. The RFQ Award will be based on lowest responsive and responsible Offeror and a formalized contract between the selected respondent and ODJFS will be executed.

6. ODJFS may, at its sole discretion, waive minor errors or omissions in the quotes.

7. ODJFS reserves the right to request clarifications from Offerors.

8. ODJFS may select a single firm for contract award as a result of this RFQ or cancel the RFQ

Quote Submission

RFQ respondents must submit quotes via the Ohio|Buys website no later than the time and date indicated on the sourcing event. Quotes received after this date and time will not be reviewed. ODJFS shall reject any quotes or unauthorized quote amendments submitted after the Quote Due Date. Offerors must carefully review the requirements of this RFQ and the contents of its quote. Once the Quote Due Date has passed, quotes cannot be altered, except as allowed by this RFQ. All quotes and other submitted material shall become the property of the ODJFS and shall not be returned. All quotes must be good for 90 days and late responses will not be evaluated for the RFQ award.

If you have a need to seek technical support, clearly specify you need access to an active Ohio Buys solicitation.

Technical Support 1-877-644-6771.

If there is a need for technical support during your proposal submission in the last 48 hours prior to the submissions, contact 614-466-5090. This number is for OhioBuys solicitation technical questions only; there will not be any questions answered regarding the solicitation.

https://ohiobuys.ohio.gov/page.aspx/en/usr/login?ReturnUrl=%2fpage.aspx%2fen%2fbuy%2fhomepage

Submission Format Each submission must include sufficient data to allow the State to verify the total cost for the Project and all of the Offeror's claims of meeting the RFQ requirements. Each submission must respond to every request for information in this attachment whether the request requires a simple "yes" or "no" or requires a detailed explanation. Simply repeating the RFQ's requirement and agreeing to comply will be an unacceptable response and may cause the quote to be rejected.

These instructions describe the required format for a responsive Quote. Each submission must contain the following information, in order, with sections as listed below and uploaded to Ohio Buys:

1. Required Vendor Information Form (Attachment A)

2. Offshore Waiver (Attachment B)

3. ODJFS Model Contract (Attachment C)

4. Supplement 1 Response State IT Policy, Standard and Service Requirements (Attachment D) Offerors must include a fully completed copy of Supplement. Offerors must follow the completion instructions contained in the supplement when preparing their responses (Attachment D)

5. Supplement 2 Response Data Security and Privacy Terms Requirements (Attachment E) Acceptance of Supplement 2. The Offeror must include the entire content of Supplement 2 as a single section in its Proposal. The Offeror must include a statement at the beginning indicating that the Offeror read, understands, and agrees to all the terms and conditions contained in Supplement 2 and upload this document. (Attachment E)

6. Supplement N JFS Supplemental Contract Addendum Response. Offerors must include a fully completed copy of the Supplement. Offerors must follow the completion instructions contained in the supplement when preparing their responses. (Attachment F)

7. One of the following third-party audit or certifications: (Attachment G)

• Soc 2 Type II Audit

• ISO 27001 Certification

• HITRUST Certification

• FedRAMP or GovRAMP

• CSA Star Level 2 or 3 Certification

• CMMC Level 2 or 3 Certification

8. Quote on Company letterhead with the proposed Cost Summary in the required format.

9. Statement indicating how the proposed solution meets the requirements of the RFQ.

Cost Summary

Offerors are to provide proposed cost in their quote following the format provided in the table below. Offerors are to use their professional comprehension of the effort required to propose the best cost and include all-inclusive rates to perform the services described in this RFQ. No separate travel expenses or any other type of reimbursable expenses will be paid under the contract that results from this RFQ. The cost offered in the quote response will be the prices in effect throughout the contract term, including any renewals of the contract. The quote must include:

https://dialin.teams.microsoft.com/fd500fcf-3501-48c9-a727-e83e32f1d295?id=147317038 https://dialin.teams.microsoft.com/fd500fcf-3501-48c9-a727-e83e32f1d295?id=147317038 https://dialin.teams.microsoft.com/fd500fcf-3501-48c9-a727-e83e32f1d295?id=147317038 https://dialin.teams.microsoft.com/fd500fcf-3501-48c9-a727-e83e32f1d295?id=147317038

Items/Services Quantity Annual Cost Year 1 Ending

6/30/26

(SFY26)

Annual Cost Year 2

Ending 6/30/27

(SFY27)

Annual Cost Year 3

Ending 6/30/28

(SFY28)

Annual Cost Year 4

Ending 6/30/29

(SFY29)

Annual Cost Year 5 Ending

6/30/30

(SFY30)

Licenses 5 Support Maintenance Total

Device Farm:

To guarantee that our testing environment stays in accordance with contemporary market standards and user expectations, an annual refresh of the devices in our device farm is necessary. As new mobile devices and operating system versions are introduced, it becomes progressively vital to validate our applications on the most recent hardware to uphold performance, compatibility, and user satisfaction. Please include as part of your quote replacement of outdated devices on the JFS device farm

JFS will implement a procedure to assess and replace outdated devices each year, preferably synchronized with significant hardware releases (for instance, Apple and Android flagship launches). This approach will assist us in preempting potential issues.

Real Device Access:

Device OS Version Browsers & Versions

Samsung Galaxy S25 or latest Android 15 or latest Chrome 130+, Samsung Internet 25+

Google Pixel 8 Android 14 or latest Chrome 130+, Firefox 131+ iPhone 16 Pro or latest iOS 18 or latest Safari 18+, Chrome 130+, Firefox 131+ iPhone 15 Plus iOS 17 or latest Safari 18+ iPad PRO 11-inch (M5) OS 25+ Safari 18+

Virtual Device Access

• Ability to emulate various browser versions (Chrome, Safari, Firefox) for compatibility testing.

• Access to a broad inventory of virtual mobile devices when physical devices are unavailable.

Internet Question and Answer (Q & A) Period; RFQ Clarification Opportunity

Prospective respondents or other parties may ask clarifying questions regarding this RFQ via the internet during the Q & A Period as outlined on the Sourcing Event page dedicated to the RFQ in Ohio|Buys. To ask a question, respondents must use the following internet process:

Respondents must use the Inquiry tab on the RFQ in Ohio|Buys to submit all inquiries or to seek clarification.

Respondents submitting inquiries will receive an immediate acknowledgement by e-mail that their inquiry has been received. Respondents who submitted the inquiry will not receive an e-mail response to the question, they will need to view the response on the Ohio|Buys RFQ site where it will be posted for viewing by all respondents.

Respondents may view all inquiries through the Inquiry tab located within the RFQ. ODJFS will try to respond to all properly posted inquiries within 48 hours, excluding weekends and state holidays. ODJFS will not respond to any inquiries received after the date and time indicated on the RFQ. Respondents who attempt to seek information or clarifications verbally will be directed to post their questions in writing in accordance with the terms of this RFQ and state purchasing policy. ODJFS strongly encourages respondents to ask questions early in the Q & A period so that answers can be posted with sufficient time for any possible follow-up questions.

Questions regarding this RFQ must reference the relevant section of this document, the heading for the provision under question, and the page number where the provision can be found. The name of a representative of the Offeror (or other party), the Offeror’s name, phone number, and e-mail address must be provided to submit an inquiry. ODJFS may, at its option, disregard any question(s) which do not appropriately reference a RFQ provision and location within the RFQ, or which do not include identification of the originator of the question. ODJFS is under no obligation to acknowledge questions submitted through the Q & A process if those questions are not in accordance with these instructions. Questions received/submitted after the time indicated on the date the Q & A period closes will not be answered.

Proposals in response to this RFQ are to take into account any information communicated by ODJFS in the Q & A process for the RFQ. It is the responsibility of all respondents to check this site on a regular basis for responses to all questions, as well as for any amendments, alerts, or other pertinent information regarding this RFQ. ODJFS is not responsible for the accuracy of any information regarding this RFQ that was obtained or gathered through a source other than from the Q & A process described in this RFQ.

Requests for copies of any previous solicitations (RFQs, RLBs, RFGAs, etc.) or for past Offeror proposals, score sheets, or contracts for this or similar past projects, are Public Records Requests (PRRs), and are not clarification questions regarding the present RFQ. ODJFS will only answer those questions which pertain to issues of RFQ clarity, and which are not requests for public records.

Evaluation and Award

ODJFS will review the Quotes and award to the lowest responsive and responsible supplier fully meets the requirements of the RFQ and offers the lowest quote. The process for selection will be as follows:

1. Review Quotes for completeness.

2. Confirm the RFQ requirements are met.

3. Determine the lowest Total Price.

4. Confirm supplier is in good standing with the State of Ohio.

Thank you for your interest in this procurement opportunity.