Draft_PWS_FA9302-16-R-0001.pdf

Dated: 03/13/15

PERFORMANCE‐BASED WORK STATEMENT (PWS)

FOR

BASE MULTIMEDIA SERVICES

AT

EDWARDS AFB, CALIFORNIA

13 March 2015

TABLE OF CONTENTS

SECTION TITLE PAGE

I DESCRIPTION OF SERVICES/GENERAL INFORMATION 3

II SERVICES SUMMARY 15

III GOVERNMENT FURNISHED PROPERTY AND SERVICES 17

IV APPENDICES 21

APPENDIX TITLE

A GOVERNMENT‐FURNISHED PROPERTY

B APPLICABLE PUBLICATIONS AND FORMS

C SUBMITTALS

D WORKLOAD ESTIMATE

E CONTRACTOR MANPOWER REPORTING

SECTION I

DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1. OBJECTIVE: The services to be performed shall be non‐personal services and are not inherently governmental. The contractor shall provide all personnel, supervision, vehicles, and other items and services necessary to perform multimedia services at Edwards AFB, CA (EAFB)The contractor shall perform to the standards in the contract as well as within industry standards for professional multimedia services.

1.2. MANAGEMENT RESPONSIBILITIES: Work with the (EAFB) Public Affairs Director (PA Director) and Base Multimedia Manager (BMM) to estimate and define appropriate multimedia services to be provided to customers. Provide the contract multimedia workforce direction and guidance in applying and providing multimedia services to EAFB customers. Attend meetings that define customer requirements and provide cost and time estimates to them. Participate in Program Information Development‐Statement of Capability (PID‐SOC) meetings (including Capability Resource Estimates CR&E’s) and other meetings and conferences requiring multimedia support. Meeting attendance may be required at locations other than Edwards Air Force Base and/or at times outside normal business hours.

1.3. MULTIMEDIA SERVICES REQUIRED: Shall perform multimedia within the alert, studio, location, high‐speed motion media, aerial, archival, and public address services areas. Shall provide administrative services and serve as primary focal point for Edwards AFB Public Affairs.

1.4. ALERT SERVICES: Provide alert services for the immediate response and documentation needs of the EAFB emergency support agencies. These include Security Forces, Fire, Air Force Office of Special Investigations, Disaster Preparedness, Flight and Ground Safety Offices, Crisis Action Teams, Emergency Operations Centers, and other emergency response agencies.

1.4.1. The Contracting Officer (CO), PA Director or BMM will notify the contractor as soon as an alert requirement is known. Notification may be verbal.

1.4.2. An alert call occurring during normal business hours requires response within (30) minutes of the call.

1.4. 3. An alert call occurring after normal business hours requires response within (1) hour of the call, plus no more than 30 minutes travel time.

1.4. 4. Once placed on alert status, the responder(s) shall be under the direction of the requestor’s on‐site representative or the designated alert commander, within the scope of this PWS, until the issue has been resolved or multimedia services have been completed. The PA Director or BMM may recall the responder(s) at any time during an alert.

1.5. STUDIO SERVICES: Provide studio multimedia services for official business such as portraits, studio photography, studio videography, applications for special duty assignments, passports, and citizenship applications for military members and their families, and Department of Defense (DoD) civilian employees. Services may also include image scanning, image conversion (to and from multiple formats), cropping, restoration of historical images, film transfer and conversion of video to multiple tape and electronic formats, burning of Compact Discs (CDs), Digital Video Discs (DVDs) and CD/ DVD labels and covers.

1.5.1. STUDIO EQUIPMENT PERIODIC MAINTENANCE: Contractor shall ensure the mechanical integrity of studio multimedia equipment as specified in equipment operations manuals and ensure the general condition of the multimedia equipment is maintained in working order through scheduled and documented periodic inspections.

1.6. LOCATION SERVICES: Provide standard and high definition multimedia services for documentation of test aircraft and video test reports on EAFB and AF Plant 42 (Palmdale, CA), AFTC bombing ranges, Air Force Research Laboratory (AFRL) rocket test stands, Change of Commands ceremonies, education & training projects, and other productions on EAFB property required in support of the mission.

1.6.1. TRAVEL: Travel by the contractor for official duty will be reimbursed in accordance with published rates in the current Joint Travel Regulation.

1.7. HIGH SPEED MOTION PICTURE SERVICES: Provide high‐speed motion picture services, both analog and digital, in support of missions and special test events including those conducted at the AFRL, National Aeronautics and Space Administration (NASA), and other remote locations. High‐speed motion picture and high‐speed video cameras will be used to acquire imagery for test events, to record major milestones including aircraft and weapons systems testing. Loading, slating, bore sighting, focusing, and calibrating of cameras will be necessary for flight test projects; time lapse and high‐speed video will also be utilized to accomplish various test projects.

1.7.1. MOTON PICTURE FILM PROCESSING: Provide courier services to photographic processing locations in southern California to accomplish motion picture film processing. Processing and courier service may be required at locations other than Edwards AFB and/or at times outside normal business hours.

1.8. MAINTENANCE: Contractor will ensure the mechanical integrity of multimedia equipment (public address, motion media, still photo equipment, aerial equipment, location services, motion picture) as specified in equipment operations manuals. Contractor will ensure the general condition of the multimedia equipment is maintained in working order through scheduled and documented periodic maintenance, track and record, and keep up to date all periodic maintenance records on all major equipment items over $200.00 in value. Contractor will also monitor any condition changes and regularly brief the BMM on any discrepancies found in the condition of any government provided equipment on this contract.

1.8.1. MOTON PICTURE CAMERA REPAIR & MAINTENANCE: Provide high‐speed camera maintenance (up to component or board level repair) of film transports and maintain calibration of all Hi‐Cam and Low‐Cam high‐speed camera systems. Perform general lens calibration and repair, build electronic camera control cables, IRIG timing cables, camera switches, and perform installation of all climate control systems in remote camera housings and related electronics.

1.8.2. PUBLIC ADDRESS SPECIFIC MAINTENANCE: Maintain and perform periodic maintenance and simple repairs of all Public Affairs‐owned public address and sound reinforcement systems.

Insure that all cables, wire bundles and connectors, screen filters on amplifiers, console knobs and sliders are clean/functional and in good repair. Troubleshoot, repair or replace circuit boards and speaker drivers and diaphragm as required. Test video and sound equipment at the EAFB Base Theater, the EAFB Community Center and Club Muroc monthly to ensure they remain in good repair, and provide projector maintenance including bulbs as required, and general cleaning every 60 days. The contractor is not responsible for telephonic installed/fixed audio address systems, including those at the Base Fire Department, the Base Hospital, Camp Moroc, and the Giant Voice System.

1.9. AERIAL MULTIMEDIA SERVICES: Provide aerial multimedia services, including photography, videography, high‐speed motion picture media and audio, as requested by EAFB, DoD and contract customers. Aerial multimedia services will support flight test endeavors that include air to air and/or surface mission elements performed at EAFB and other locations worldwide. These programs may include an entire project or any part thereof that, when assembled, provides a coherent record of the flight test project from an aerial perspective. Contractor shall maintain a minimum of two qualified aerial photographers to support at any given time. All AFTC and/or 412 Test Wing directed compliance and/or training is provided by the Air Force.

1.9.1. COMPLIANCE REQUIREMENTS FOR AERIAL PHOTOGRAPHERS: All aerial photographers are required to achieve and maintain compliance with the Air Force Instructions (AFI) listed below and any applicable AFTC and/or 412 Test Wing supplements to them:

1. AFI 11‐2FTV1, Flight Test Aircrew Training

2. AFI 11‐2FTV3, Flight Test Operations Procedures

3. AFI 11‐202V3, General Flight Rules

4. AFI 11‐301, Aircrew Life Support Training

5. AFI 11‐401, Aviation Management

6. AFI 48‐123, Medical Examinations and Standards, section 7.6 (Medical Standards for

Miscellaneous Categories, section 7.6.4.)

1.9.2. AERIAL PERSONNEL LIFE SUPPORT EQUIPMENT: All aerial personnel equipment will be maintained and reside in Life Support unless otherwise directed by the BMM. It will be maintained in accordance with procedures and regulations governing life support /personnel life support equipment. All personnel life support equipment will be purchased and provided by the

416th FLTS (or otherwise designated squadron) as any squadron would purchase personnel life support equipment for any other aircrew member assigned to AFTC.

1.9.3. TRAINING REQUIREMENTS FOR AERIAL PHOTOGRAPHERS: Aerial photographers must undergo government‐provided training on, and maintain proficiency in, the following areas:

1. Altitude Chamber training

2. Non‐combat survival training

3. Crew Resource Management training

4. Emergency Parachute training

5. Local area survival training

6. Life support equipment training

7. Aircraft egress training

8. Water survival training

9. Fire extinguisher training

10. Flight line drivers training

11. Maintain Emergency Data files

12. COMBAT EDGE System training as required

1.10. ARCHIVAL OF MULTIMEDIA HOLDINGS: Maintain an archival system of multimedia for permanent record retention purposes. The formats used and selection criteria for archiving will be defined by the BMM and provided to the contractor site manager. The contractor will assign a Visual Information Record Identification Number (VIRIN) to each holding archived in compliance with AFI 35‐ 109, Visual Information, and in accordance with DODI 5040.06, Life‐Cycle Management of DoD Visual Information.

1.11. PUBLIC ADDRESS: Set‐up, operate and teardown portable public address systems and/or sound reinforcement systems. Service includes requirements for all levels of set‐up and teardown from simple to complex and includes providing required accessories (i.e. podium, amplifier, microphones, and speakers) for operation of each system. Simple audio systems may be loaned (signed out) to customers. Public Address services may be required at locations other than Edwards Air Force Base and/or at times outside normal business hours.

1.12. WORK ORDER REQUESTS: All multimedia services shall be requested via AF Form 833, Multimedia Work Order, be approved by a Multimedia Information Control Officer (MICO), and include a valid Job Order Number (JON) for funding when applicable.

1.12.1. The contractor will review all AF Form 833s and provide customer assistance in completing them as needed.

1.12.2. The contractor will ensure a MICO has signed the AF Form 833s before accepting the work order. The BMM will provide an accurate and updated list of MICOs to the contractor as required.

1.12.3. AF Form 833s may be submitted electronically if initiated by an MICO. The contractor will accept verbal requests for support from the PA Director, BMM, or their designated representatives.

1.12.4. Product completion times (turn‐around times) are determined by the customer’s submitted work order date, the requested completion date as balanced with the existing multimedia workload at the time of the request.

1.12.5. Turn‐around time begins when the service order is submitted to the Multimedia division’s customer service desk in Building 1405, via AF Form 833, with a valid JON number (PA Director or BMM may waive the JON if applicable.)

1.12.6. If the customer changes a suspense date, then the contractor will meet it if workload permits. If excessive workload necessitates, the PA Director or BMM will determine the priority of services provided.

1.12.7. Multimedia services provided as GFP, and media products developed under the contract are considered government property for use in satisfying official mission requirements and will be copied and archived as official records.

1.12.8. Supporting materials (such as b‐roll, digital photographs, audio tapes, and graphical products) will be archived if determined necessary by the PA Director or BMM.

1.12.9. Historical documentation support (submitted by the AFFTC History Office) will meet National Archive and Records Administration (NARA) guidelines.

1.12.10. Multimedia services may be required at locations other than EAFB and/or at times outside normal business hours.

1.13. ELECTRONIC DELIVERY OF PRODUCTS: Customers may request electronic delivery or products through base LAN/e‐mail, via non‐networked e‐mail, or file transfer protocol (ftp.) If the customer selects electronic delivery the contractor shall print a copy of the accompanying e‐mail that delivers the product(s) and attach it to the AF Form 833 initiating the service request. The contractor shall not deliver files greater than 2 megabytes (2 MB) by e‐mail.

1.14. JOB ORDER COST ACCOUNTING SYSTEM (JOCAS): Input data into JOCAS for all multimedia work orders. Direct labor and materials shall be input as required by the JOCAS system management office.

Provide data entered into JOCAS on a monthly basis to the BMM.

1.15. RECORDS MANAGEMENT: The contractor is to maintain official government records per AFMAN 33‐363, Management of Records, paragraph 6.4; AFI 33‐322, Records Management Program, paragraph 10; AFI 33‐364, Records Disposition – Procedures and Responsibilities, paragraph 2.10; and

the Air Force Electronic Records Management (ERM) Guide. The contractor will appoint a Records Custodian to the BMM, and all records management reports will be submitted to the 412 TW/PA Functional Area Records Manager (FARM.)

1.15.1

1.16. HOURS OF OPERATION: Services are required during normal working hours, Monday through Friday, 0730 – 1630, except for Federal Holidays. Some mission situations and performance objectives shall require the contractor to work beyond these hours. The contractor shall, at the direction of the BMM, adjust working hours to meet all requirements of the contract.

1.16.1. DUTY HOURS AND OVERTIME: The contractor and BMM will make every effort to reduce overtime costs by adjusting work schedules to meet mission needs within the work week.

1.16.2. WORK OUTSIDE NORMAL HOURS: Service orders requiring work outside of normal working hours (Monday through Friday, 0730 – 1630) may be charged as overtime unless the contractor is given at least 48 hours notice to adjust work schedules. The PA Director or BMM shall determine when overtime is in the best interest of the government.

1.16.3. WORKING WEEKENDS AND HOLIDAYS: Work orders requiring services outside of normal business days (Monday through Friday, non‐holidays) will be charged as overtime. The PA Director or BMM must approve the weekend overtime prior to the contractor performing the work, and the customer must be notified of the necessity for weekend overtime prior to work beginning on the project.

1.17. OVERTIME PROCEDURES: Are as follows:

1.17.1. If a single or a series of work orders requires an employee to work more than 8 hours in one day, those hours in excess will be requested, approved, and ultimately charged as overtime In Accordance With (IAW) California law.

1.17.2. Contractor shall submit monthly, along with the Manpower Reporting, a monthly projection for all employees for any known requirements exceeding the requirement for item

1.17.1. Should an individual change occur during the course of the month, contractor shall notify the BMM 48 hours prior to exceeding overtime projection. In certain instances, unanticipated overtime during the course of normal business may, at the discretion of the BMM, be charged via government purchase card, facsimile, electronic mail, or allowable via oral authorization by the Contracting Officer of record and later effectuated in writing through Task Order. Under no circumstances will overtime be allowable retroactively.

1.17.3. Upon receipt of an overtime projection or request, the Government shall promptly initiate the following procedures:

1.17.3.1. The BMM shall verify that the overtime work is required and that hours projected/requested are appropriate.

1.17.3.2. The BMM shall obtain MICO approval and authorize the verified overtime work.

1.17.3.3. The BMM shall submit a copy of the authorized overtime request to the CO within 1 business day from the date authorized.

1.18. PERFORMANCE OF SERVICES DURING CRISIS: As declared by the National Command Authority and upon notification by the CO, the contractor may be required to surge to 24 hours per day, 7 days a week operations during wartime, other national commitments, and other local emergencies. If the contractor cannot accomplish a routine workload due to such contingencies the government will not take remedial action against the contractor for non‐support of lower priorities. However, the government reserves the right to augment surge requirements beyond the capability of the contractor when it perceives degradation to mission accomplishment may occur.

1.19. SECURITY MANAGER APPOINTMENT: The contractor shall appoint in writing to the BMM and CO, an on‐site security manager as an additional duty prior to the performance start date. The security manager shall provide employees with training required by DoD 5200.1‐R, Information Security Program, Chapter 10; AFPD 31‐4, Information Security; and AFI 31‐401, Information Security Program Management. The contractor shall provide initial and follow‐on training to their employees who perform services in Air Force controlled/restricted areas. The contractor shall provide a training plan to the BMM, annotating when the training was required and provided, each calendar year of the contract.

1.20. PHYSICAL SECURITY: At the close of each work period, government facilities, property, and materials shall be secured. The contractor shall conform to the provisions of AFI 31‐101, The Air Force Installation Security Program, for safeguarding the government‐furnished facilities, property and material contained therein.

1.20.1. KEY CONTROL. The contractor shall establish and implement methods of ensuring that all keys/key cards issued to the contractor by the government are accounted for and are not used by unauthorized persons. All references to keys include key cards. No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in their Quality Control Plan (QCP). Procedures shall include turn‐in of any issued keys by personnel who no longer require access to locked areas.

The contractor shall immediately report the occurrences of lost or duplicated keys to the BMM and CO. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the CO, re‐key or replace the affected lock(s). If locks are replaced or re‐keyed by the government, the cost incurred by the government shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, the government will replace all locks and keys for that system and deduct the total replacement cost from the

monthly payment due the contractor. The contractor shall prohibit the use of government issued keys by any persons other than the contractor's employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor's employees engaged in the performance of assigned tasks in those areas or personnel authorized entrance by the CO or BMM.

1.20.2. LOCK COMBINATIONS. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry.

1.20.3. FORCE PROTECTION: The contractor shall participate with other building members to establish a single entry control point and place door guards to government facilities provided under this PWS during situations dictated by force protection condition (FPCON) information.

Door guards shall check identification (ID) cards and inspect bags and parcels of all personnel requesting access to buildings IAW FPCON instructions to include real world and exercise conditions. Inspections shall be conducted to detect for altered ID cards and weapons, such as explosive devices, firearms, knives with blade length exceeding three and half (3 ½) inches, or any other suspicious devices. In the event a threat is encountered, the contractor shall alert Security Forces (SF) personnel and insist the person(s) remain outside the building while SF personnel respond. The contractor must not exercise security guard measures to resist entry.

1.21. CONTRACTOR PERSONNEL REQUIREMENTS:

1.21.1. Contract Manager: The name of this person and alternate(s), who shall act for the contractor in the absence of the contract manager, shall be designated in writing to the BMM and CO prior to the performance start date, and updated when changes occur. The Contract Manager and alternate(s) shall have full authority to act for the contractor on all matters relating to daily operation of this contract.

1.21.1.1. The Contract Manager, or alternate, shall be available during normal working hours within 30 minutes to meet on the installation with the CO, BMM, or other designated government personnel to discuss problem areas. After normal working hours, the Contract Manager or alternate shall be available within 3 hours.

1.21.2. The contractor shall furnish in writing, to the BMM and CO, the names and telephone numbers of its employees no later than 10 days after contract award. The BMM and CO shall be notified, within 5 working days, whenever changes in employees are made.

1.21.2.1. The contractor shall not employ any person who is an employee of the U.S.

government if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DoDD 5500.7‐R, Standards of Conduct.

1.21.2.2. The contractor is cautioned that off‐duty active military personnel hired under this

contract may be subject to Permanent Change of Station (PCS) moves, deployments, temporary duty away from Edwards AFB, and changes in duty hours. Military Reservists and National Guard members are be subject to recall to active duty and the abrupt absence of these persons could adversely affect the service provider’s ability to perform. Their absence, at any time, shall not constitute an excuse for non‐performance under this contract.

1.21.3. Government Asset Tracking: The Contractor shall function as a Property Custodian (photographic equipment), for one or more accounts at their AFTC and AFRL locations at Edwards AFB, CA for equipment that is in their custody for use by Contractor and Government personnel. All such equipment shall be inventoried IAW AFI 23‐111. The contractor is responsible for tracking any and all government equipment that is in their custody including for operational use, and inventorying and reporting the inventory results to the Government Accountable Officer (APO) or designee. Hand receipts shall be issued and/or returned as custody of the equipment is changed. A copy of the hand‐receipt shall be provided to the APO or Equipment Control Officer (ECO) within one business day of issuance/return for other than short‐term (less than 2 weeks) changes in custody.

1.22. ENVIRONMENTAL CONTROLS:

1.22.1. Follow the manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. Ensure policies and procedures are established that minimize/eliminate the risk of environmental pollution. Policies and procedures will be available for review by COR (Contracting Officer’s Representative). Identify to the BMM and CO, in writing, a point of contact for all environmental issues by contract performance start date and submit written changes as they occur. Reimburse the Government for any remediation undertaken to clean up releases by the contractor and for any civil or criminal fines or penalties for any environmental infraction caused by the contractor.

1.23. HOUSEKEEPING: The Contractor shall provide general housekeeping of their respective areas in all facilities not already included in the base grounds maintenance and custodial services contracts, and will assist the Government employees in policing the exterior of buildings 1405, 1199 and 8354 as delineated by the BMM when necessary. Dust and clean furniture and equipment as necessary to maintain a professional appearance in work areas occupied by the contractor.

1.24. VOLUNTARY PROTECTION PROGRAM (VPP). Edwards AFB is in the process of pursuing VPP recognition or has already been recognized under the OSHA Voluntary Protection Program (VPP). VPP impacts all “applicable contractors” operating on Air Force Installations. It is the Contractor’s responsibilities to ensure its employees and managers have a comprehensive understanding of VPP as well as full compliance with OSHA requirements. Contractors whether regularly involved in routine site operations or engaged in temporary projects such as construction or repair, must follow the safety and health rules of the installation or VPP site. Detailed information is available on the OSHA website at http://www.osha.gov/dcsp/vpp/index.html.

1.24.1. Contractor is required to submit their TCIR and DART rates and OSHA Form 300A annually to the contracting office for consolidation and submission as part of the installation’s annual VPP Safety and Health Management report. TCIR and DART rates are due by the 15th of January of each year.

1.24.2. Contractor’s QCP must identify the processes and procedures the Contractor will use to track compliance with the Safety and Health Plan, and the process and procedures that will be used to correct violations.

1.24.3. It is the contractor’s sole responsibility for compliance with the Occupational Safety and Health Act (OSHA) (Public Law 91‐596). The Contractor must submit a Safety and Health Plan and corresponding site safety checklist to the CO, 10 days after contract award. The Contractor’s plan shall include appropriate measures to ensure the Contractor reacts promptly to investigate, correct and track alleged safety & health violations and/or uncontrolled hazards in contractor work areas. Additional, installation specific references and policies may be included or attached to this section. The plan shall:

a. Demonstrate a management commitment to employee safety and health;

b. Identify the application of the safety and health plan to subcontractors;

c. Identify the roles and responsibilities of the following individuals:

Management;

Supervisors;

Employees;

Safety Coordinator;

d. Identify applicable safety rules and regulations;

e. Include a worksite hazard analysis to include base‐line hazard identification and required control measures;

f. Include a job site analysis to include hazards of tasks required to control measures;

g. Identify employee safety and health training requirements and the documentation process;

h. Include a workplace inspection frequency, to include indentifying the individual conducting the inspections;

i. Include employee hazard reporting procedures;

j. Identify individual(s) responsible for corrective action hazards;

k. Identify first aid/injury procedures;

l. Identify procedures for accident investigation and reporting;

m. Identify emergency response procedures; and

n. Identify the process for tracking controlled hazards in contractor work areas

1.24.4. Contractor is responsible for establishing these requirements for all subcontractors who qualify as subcontractors under the resulting contract.

1.25. Vehicles: The contractor shall provide vehicles to be used in fulfilling the local transportation needs of the contract, as well as their upkeep and maintenance. Fuel may be purchased at the Base/Military Service Station pending the establishment and annual renewal of a Fuels Purchase Agreement with the Defense Energy Support Center (DESC). Vehicles shall be maintained in working condition at all times while employed at Edwards AFB. Historically, the minimum number of vehicles required to support base multimedia services at Edwards AFB included:

1.25.1. Four (4) 4x4‐capable SUVs able to transverse the lakebeds, ranges and runways (off‐ road capable) during all seasons, and capable of carrying standard multimedia equipment used in video and broadcast news production.

1.25.2. One (1) cube van/bread truck/expediters van with an operable lift gate sufficient to lift, transport and disperse public address/audio racks and equipment.

1.25.3. One (1) standard car or light truck capable of driving at least four persons to various paved locations (on‐road capable) including the flight‐line and within 80 miles of the Multimedia center delivering or picking up film, equipment, or items sent to the manufacturer for repair.

1.25.4. The contractor is authorized to purchase Defense Working Capital Fund (DWCF) fuel at Edwards AFB by use of their fuel account with the Defense Energy Support Center (DESC), however, the contractor shall complete and return the Fuels Purchase Agreement (Listed in Appendix C) to the contracting office within 60 days prior to each year’s period of performance end date. This action will be required on a yearly basis.

SECTION II

SERVICES SUMMARY (SS)

2. Services Summary (SS). The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective PWS Para Performance Threshold

Multimedia products and services are provided within required turn‐around times as requested by customer.

1.11.4 1.11.5 1.11.6

Not more than one (1) late product per calendar month for all multimedia requests.

Alert Services are provided within the required response times based on when request is received.

1.4. 100% of the time.

Multimedia products and services are provided in a quality consistent with commercial industry standards for professional multimedia services.

1.1. Not more than two (2) products

or services rejected for quality per calendar month for all multimedia requests.

Supply government reports containing all required information before specified suspense.

1.14, 1.15, 1.17.2, 1.19, 1.21, 1.22, 1.25.4, 2.1, 2.2, 2.2.1, 3.2.1

100% of the time.

2.1. QUALITY CONTROL PLAN (QCP): The contractor shall provide a QCP to the CO, through the BMM, for approval no later than 10 workdays before the performance start date. The CO will notify the contractor of approval, or require modifications, no later than 5 workdays before the performance start date. The contractor shall make appropriate modifications and obtain CO approval of the QCP before the performance start date. The QCP shall include, as a minimum:

2.1.1. A description of the inspection system to cover the services listed on the Services Summary (SS). The description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the contractor’s inspectors. Include the contractor’s quality control and assurance methodology for services not included in the SS.

2.1.2. A description of the methods to be used for identifying and preventing non‐conformance in the quality of services

2.1.3. A description of the records to be maintained to document inspections, to include deficiencies, corrective actions (including estimated dates of completion), and preventive actions.

2.1.4. Records of inspections shall be kept by the contractor and made available to the Government throughout the contract performance period, and for the period after contract completion, until final settlement of any claims under this contract have been made.

2.1.5. Control procedures for any Government‐provided keys or lock combinations.

2.1.6. Environmental control procedures.

2.2. QUALITY ASSURANCE: The CO will appoint a primary and alternate Performance Management Specialist also known as Contracting Officer’s Representative (COR) for surveillance of the day‐to‐day activities of the contract. The identity, title, and authority of the representatives will be provided in writing to the contractor after contact award.

Government COR will perform surveillance of the services using the Government’s Performance Plan (PP) focusing on the SS's. The surveillance will be documented and form the basis for the Contractor Performance Assessment Report (CPAR). When surveillance indicates non‐conforming performance findings, COR will require the Contract Manager or representative to initial the findings. Initialing of findings does not constitute concurrence, only acknowledgment.

2.2.1. The contractor shall respond, in writing, to written findings within 10 business days of receipt, and these responses will be considered in the BMM’s validation of non‐conforming findings.

SECTION III

GOVERNMENT‐FURNISHED PROPERTY (GFP) AND SERVICES

3.1. FURNISHED FACILITIES, SUPPLIES AND BASE SUPPORT: The government will initially furnish or make available to the contractor, as base support:

3.1.1. Facilities ‐ approximately 12,000 square feet in Building 1405 and 750 square feet in Building 1199 on main base, and 800 square feet in Building 8354 at the AFRL. The contractor will occupy only those facilities required to perform the services required by this PWS. Government facilities have been inspected for compliance with Occupational Safety and Health Act (OSHA). Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the contractor, and the government will assume no liability or responsibility for the contractor's compliance or non‐compliance with such requirements. Prior to any modification of the facilities performed by the contractor at his/her expense, the contractor must give the BMM and the CO documentation describing, in detail, the modification requested.

No alterations to the facilities shall be made without specific written CO approval; however, in the case of alterations necessary for OSHA compliance, such approval shall not be unreasonably withheld. The contractor shall return the facilities to the government in the same condition as received, fair wear and tear and approved modifications excepted.

3.1.2. Multimedia Supplies and Consumables – all materials necessary to carry out multimedia functions will be supplied by Public Affairs.

3.2. GOVERNMENT‐FURNISHED PROPERTY (GFP): The government shall provide the contractor the GFP listed in Appendix A.

3.2.1. PROPERTY CONTROL SYSTEM: The contractors written property control system, as required by FAR 45.301(c), shall be submitted to the Government Property Administrator (GPA) within 30 days after contract award.

3.3. JOINT INVENTORY: A joint contractor‐Government Property Administrator (GPA) GFP inventory must be accomplished no later than 5 workdays prior to the contract performance start date, and not later than 10 days prior to the contract completion date.

3.4. SERVICES:

3.4.1. Utilities: The government will furnish electricity, gas and water for the facilities provided.

3.4.1.1. Conservation of Utilities: Instruct employees in utilities conservation practices and be responsible for operating under conditions that prevent the waste of utilities.

3.4.2. Postal/Base Information Transfer System (BITS): The government will provide on‐base mail distribution and United States Postal Service and United Parcel Service for, but limited to, official government mail required to perform this PWS.

3.4.3. Telephone/Internet Access: The government will provide telephone service and Internet access for official use in the performance of this PWS. Service will include access to the Federal Telephone System (FTS)/Defense Switching Network (DSN), Class “A” and base phone systems, Class “C”. The contractor shall implement internal controls for logging long distance calls made using the FTS. This log shall be made available to the COR.

3.4.4. Custodial: The government will provide custodial service to the extent provided in the existing custodial contract. The custodial contract provides for cleaning of building 1405, 1199, and 8354 in the general use and office areas. Vacuum, sweep, and removal of trash services are provided. The custodial contract does not allow for cleaning of any area where chemicals or machinery is used.

3.4.5. Refuse Collection: The government will provide for refuse service under its existing refuse contract. All refuse will be placed in bags before disposing in the dumpster. The contractor shall comply with all recycling programs IAW AFI 32‐7080, Pollution Prevention Program.

3.4.6. Real Property Maintenance: The government will provide maintenance and repair of real property facilities. Requests for repair will be submitted by the contractor’s building custodian on AF Form 332, Base Civil Engineer Work Request, to the BMM for approval.

3.4.7. Base Civil Engineering: The government will provide fire prevention, protection, inspection, and maintenance of government‐furnished fire extinguishers and systems, pest control, and grounds maintenance through organic or contract resources. The Fire Department telephone extension is 911 for emergencies and 7‐3643 for routine calls. The contractor shall comply with AFFTCI 32‐11, Fire Prevention and Protection Program, and other Air Force directives.

3.4.8. Emergency Medical Service: The government will provide emergency medical treatment and emergency patient transportation service for contractor personnel who are injured or become critically ill. The contractor shall reimburse the government for the cost of medical treatment and patient transportation service at the current inpatient or outpatient treatment rate; telephone 911 for emergency medical care.

3.4.9. Security Forces: The government will provide general on‐base Security Police service.

Security police phone extensions 911 for emergencies, and 7‐3340 for routine calls.

3.4.10. Computer Support: The government will provide small computer maintenance and computer network support from 0700 to 1630, Monday through Friday. Computer trouble calls are made through the centralized IT Call Center, 7‐3444.

3.5. FORMS AND PUBLICATIONS: Most of the forms and publications are available in electronic format. The contractor shall use the electronic web site for access to forms and publications to the fullest extent possible. Any forms or publications listed in Appendix B, and required for performance of this contract, shall be furnished by the government if not available on the web site. The contractor shall comply with AFI 37‐161, Distribution Management, to receive these services.

3.6. TRAINING:

3.6.1. The contractor shall ensure employees filling the positions indicated; receive the following mandatory training listed below. Unless otherwise indicated, training must be completed within 60 days after contract start date.

3.6.2. At the discretion of the BMM, formal training may be provided when programs and/or new requirements are instituted or when formal follow‐on training is deemed essential to the execution of the requirements in this PWS. There will be no tuition charge for these training courses; however, the contractor shall be responsible for the employee’s salary, per diem, and travel expenses while in training status.

TYPE OF TRAINING:

ATTENDED BY:

Real Property Building Manager

Facility Manager

Security Manager

Security Manager

Fire Extinguisher

All Personnel

Flight Line Driver Training

All Required Personnel

JOCAS Training

As required

Aerial Photographer Training

Aerial Photographers

SECTION IV

APPENDICES

A GOVERNMENT‐FURNISHED PROPERTY

B APPLICABLE PUBLICATIONS AND FORMS

C SUBMITTALS

D

E

WORKLOAD ESTIMATE

CONTRACTOR MANPOWER REPORTING