Draft PWS - Consolidated Laundry Services - Draft PWS for Sources Sought - 12 Feb 2025.pdf

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PERFORMANCE WORK STATEMENT (PWS)

FOR

“CONSOLIDATED LAUNDRY SERVICES”

AT

EDWARDS AFB (EAFB) and AIR FORCE PLANT 42 (AFP42), CA

11 February 2025

Request for Quote # FA9301-25-Q-0007 (this # shall be replaced with the agreement # upon agreement award)

NOTE: This is a Draft Version of this PWS for the Sources Sought that AFTC/PZIOB is issuing. This Draft PWS is subject to change, however the quantities identified in PWS Appendix 2 shall not change between this Sources Sought Draft and the forthcoming final PWS issued with the Combine Synopsis/Solicitation.

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Section I

1.0 Description of Services

1.1 General: This is a non-personal service agreement to provide weekly leased/rental Laundry Services of arc flash rated clothing, personal protective clothing, shop towels, coveralls, uniforms, other towels and general linens for Edwards AFB (EAFB, main base) and Air Force Plant 42 (AFP42 in Palmdale, CA). On main EAFB, this agreement will initially provide services for the 412th Civil Engineering Squadron (CES), 412th Maintenance Support Group (MXG), and 412th Operation Group (hereafter referred to as OHWS) and AFP42, although more Mission Partners (MPs) may be added over the course of this agreement. The Government shall not exercise any supervision or control over the agreement service provider performing the services herein. Such agreement service provider shall be accountable solely to the prime Contractor who, in turn is responsible to the Government. The Government requests that one person from the Prime Contractor’s company be appointed the Agreement Manager (AM), he/she will interact with the Contracting Officer (CO), the Contracting Officer’s Representative (COR), and/or the Government point of contact (POC) identified in the respective task order issued.

1.1.1 Description of Services/Objectives: The Contractor shall provide all management, personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and nonpersonal services necessary to perform Consolidated Laundry Services (CLS) as defined in this Performance Work Statement (PWS) except for those items specified as Government Furnished Property (GFP) and services.

The Contractor shall perform to the standards in this agreement. This includes the planning, coordination, and surveillance of the activities necessary to ensure disciplined work performance and timely resources application to accomplish all tasking under the agreement. The Contractor shall be responsible for maintaining communication with the CO/COR and Government POC (at each task order level), and to immediately notify them of any problems that would prevent timely performance of this agreement. The Contractor is responsible for and required to implement, and maintain management control systems necessary to plan, organize, direct, and control all activities under this agreement.

1.1.2 Government Points of Contact (POC): There will be one CO and one Contract Specialist (CS or “Buyer”) assigned to this agreement from the contracting office (AFTC/PZIOB). Additionally, there will be one COR assigned to this contract. Note, however, that each MP will identify their own Government POC (GPOC) and their name/information will be provided in the individual task order issued for that MP. Scheduling and other day to day activities shall take place with the GPOC identified within the task order for each MP. Overall contractual issues or concerns for this agreement shall be communicated to both CO/CS and the COR for this agreement.

1.2 Background:

o Changes to Requirements: Any changes to clothing requirements must be communicated in writing via email and the inventory list will be updated. Additional quantities will be priced at the existing rate specified in the agreement and will be implemented through agreement modifications.

Reduction in quantity or other changes will not be considered as grounds for a Contractor claim for equitable adjustment.

o Clothing Returns: Unused clothing due to employee departure must be returned to the Contractor within thirty (30) days, resulting in a reduction of the rental fees. Upon the conclusion of the agreement, the Government is obligated to compensate the Contractor for any clothing not returned within thirty (30) days, following the agreed-upon price/cost schedule.

o 1.2.1 (CES): The mission of CES is to help Air Force Test Center (AFTC) flight testers access land, water and air for testing operations. Additionally, CES also works to maintain the desert ecosystem’s

FA9301-25-Q-0007 Consolidated Laundry Services Page 3 of 35 delicate balance. CES is the main MP for maintaining EAFB infostructure. For the CES MP, this agreement shall establish a leasing and laundering program for coveralls and arc flash clothing, serving employees engaged in metal welding, brazing, cutting, electrical work, and electrical maintenance; mandatory for personnel working on or near exposed energized electrical equipment operating at 50 volts or higher. All Arc flash rated clothing must meet Arc Flash protection standards as per NFPA 70E, Electrical Safety in the Workplace, AFI 32-1065, Grounding & Electrical Systems, UFC 3-560-01, Operation and Maintenance: Electrical Safety.

Estimated quantities required at commencement of this agreement are listed in Appendix 2 to this PWS for CES. Each employee will be provided nine (9) Navy Blue Arc Flash work shirts (long or short sleeve), nine (9) Navy Blue Arc Flash pants (cargo pants or jeans), and two (2) Navy Blue coveralls. All specified items must be available in both male and female styles and be new at the time of issue. The attire will be provided in the requested style, colors, and fabrics and Government employees are entitled to choose their clothing sets. The leasing and laundry costs will be determined based on the quantity of individual clothing and laundering frequency.

o 1.2.2 (AFP42): The mission of the AFP42 MP in Palmdale, California is to support the development, production, and testing of advanced aerospace systems. For AFP42 the objective of this PWS is to provide Personal Protective Equipment and clothing, not unlike the CES MP. Estimated quantities required at commencement of this agreement are listed in Appendix 2 to this PWS for AFP42.

o 1.2.3 (MXG): The mission of the MXG MP is to provide maintenance support to the various AFTC test programs and projects, both civilian and military. For MXG, the objective of this PWS is to provide efficient and effective performance-based shop towels/coverall/uniform rental and cleaning services by a highly qualified, fully trained professional and dedicated Contractor. Estimated quantities required at commencement of this agreement are listed in Appendix 2 to this PWS for

MXG.

o 1.2.4 (OHWS): In terms of this agreement, the mission of the Operations Support Squadron, particularly the Optimizing the Human Weapon System (OHWS) program, is to provide a physical trainer and a massage therapist to fighter pilots assigned to the 412 Test Wing. For the OHWS, the Contractor shall provide retrieval, laundering, and delivery services of towels and linens. Estimated quantities required at commencement of this agreement are listed in Appendix 2 to this PWS for

OWHS.

o 1.2.5 (Adding MPs): This agreement is intended to provide for turnkey solutions to meet

EAFB/AFP42 MPs needs. As such, additional MPs may be added to this agreement via bilateral modification at any point throughout the life of the agreement. Any MPs added will be of the same general scope and complexity of those identified above/herein. Addition of MPs to this agreement will be by mutual agreement of the parties via bilateral agreement modification (which shall include updating of Appendix 2 “Mission Partner Workload Estimates”).

1.3 Inherently Governmental Functions: The Contractor shall not perform inherently Governmental functions as defined in FAR Subpart 7.5 in relationship to this PWS or agreement.

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1.4 Period of Performance (PoP): This agreement will total five (5) years, with an additional 6-month Extension of Services option being available via FAR 52.217-8. If the 6-month Extension of Services option is exercised, the rates for that period will be equal to the prior 6-months rates.

Period Dates Base Year 23 March 2025 – 22 March 2026 Year 2 23 March 2026 – 22 March 2027 Year 3 23 March 2027 – 22 March 2028 Year 4 23 March 2028 – 22 March 2029 Year 5 23 March 2029 – 22 March 2030 6-Month Extension of Services 23 March 2030 – 22 September 2030

1.5 Place of Performance: The work to be accomplished is located within the Building/Complexes specified in each individual task order, all of which reside on EAFB or AFP42 (note, AFP42 is located in Palmdale, California). A location for scheduled service will be provided as needed, any unscheduled maintenance will be performed on site or at a predetermined location which is mutually agreed upon by the Contractor and applicable GPOC(s) identified in the task order. Again, scheduling of a location will be coordinated at the individual task order level through the Contractor and applicable GPOC identified in the task order.

1.6 Specific Tasks: The Contractor shall provide services for weekly delivery of leased/rental clothing and laundry services for all MPs identified in this PWS. The Contractor shall perform services of cleaning, alterations, repairs, and replacements. The Contractor is responsible for leasing and cleaning clothing, ensuring it is delivered free from visible dirt, debris, dampness, odor, mildew, wrinkles, stains, and cleaning chemical residue. Government employees shall have the proper number of clothing to facilitate daily use while clothing is laundered. Note, if the Contractor wishes to purchase items verses leasing/renting, the costs to do so SHALL NOT be passed onto the Government.

1.6.1 Initial Fitting: The Contractor shall conduct on-site measurements for all Government employees to ensure proper fitting, as required by the MPs needs shown in each MPs individual task order(s). Each Government employee must specify their preferred type and style of shirts and pants within five (5) calendar days after the agreement is awarded.

1.6.1.1 Notification of New Government Employee Starting: The COR and/or GPOC will notify the

Contractor via email with a fitting request when a new employee starts, as applicable to the individual MPs needs identified in their individual task order(s). The Contractor shall obtain measurements of personnel for all uniforms within two (2) business days of the new employee start date. New hire garments to be delivered 10 days after initial request. There will be two types of rental/lease items requiring services – rental items and not Contractor owned (NCO).

1.6.1.2 Initial Issue: The Contractor shall provide each Government employee with appropriate laundry service listed on Appendix 2, to cover a five-day workweek, with weekly turnaround for cleaning; within thirty (30) days of the agreement start date.

1.6.1.3 Schedule: The Contractor is required to collect soiled items weekly and deliver cleaned items the following week. The specific delivery date and time can be determined upon individual task order award with the GPOC identified in said task order. Deliveries will not be accepted on Federal holidays or during base closure, such as exercises or training periods. If the designated day falls on a Federal holiday, both pick-up and delivery shall take place on the next regular working day when the base is open for business.

Continuous service is expected, and no week should pass without providing services.

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The Contractor shall submit a delivery schedule for each quarter to the MPs GPOC identified in the individual task order by the 5th business day of the first month in the particular quarter. The Contractor shall provide a monthly Delivery Log stating number of items that were picked up and dropped off, along with any re-works to the GPOC identified in each MPs individual task order by the 5th business day of the month.

1.6.1.4 Pick-Up and Delivery – Location and hours: The Contractor is required to collect soiled items weekly and deliver cleaned items the following week. The specific delivery date/time/location shall be determined upon each MPs individual task order award via email correspondence between the GPOC and the Contractor. These are subject to change.

1.6.1.5 Holiday Procedures: During an official holiday, services required by this agreement shall be performed on the immediate following workday and continue the regular schedule thereafter.

1.6.1.6 Count and Inspection: The Contractor shall conduct a 100% count with the GPOC identified in each

MPs individual task order during pick-up and delivery to ensure accurate accountability. Failure to do so will drastically impact or preclude the Contractor from submitting requests for equitable adjustments if items go missing or not counted. Inspection for stains, discoloration and torn or ripped items shall be conducted by the Contractor and GPOC before pick-up; accurate counts will be conducted upon return of items the following scheduled delivery day.

1.6.1.7 Laundry Cleaning: Laundered clothing shall be accomplished by commercially acceptable practices utilized by mass commercial production laundry facilities in accordance with (IAW) current industry standards and manufacturer warrantee cleaning instructions.

o Upon completion of the laundering process, clothing shall be free of odor and no trace or residue of washing detergents shall be left on clothing. White fabrics will leave no trace of any color tints and colors shall be bright and clean with no fading. Clothing shall be machine finished so that all surfaces are smooth and free of wrinkles, have no rough or dry spots and retain their original shapes and sizes no more than what can be called natural shrinkage.

o Each processed item shall be entirely clean, thoroughly dry and free of lint and laundering SHALL NOT reduce or alter arc flash ratings as established in this agreement. Contractor shall ensure all metal shavings and/or debris are removed from each item, any re-worked will be returned within one

(1) service cycle.

o All soil, spots and stains shall be removed. Items in which stains cannot be removed will make these items unserviceable and require that they be replaced within two (2) service cycles. The Contractor shall follow items manufacturer’s cleaning, drying, replacing and other care instructions.

o Any clothing found to be dirty shall be re-cleaned at no additional cost to the Government. The Government will segregate and itemize these items and present them at the next scheduled pickup.

The Contractor will re-launder them and return them segregated and itemized from the rest of the contents of the next delivery.

o The Contractor shall wrap or cover finished clothing necessary to adequately protect articles from the time finished at Contractor’s service facility until delivered to the Government, to preserve and ensure sanitary conditions of all items during all phases of handling and transit. Finished work shall be hung neatly and grouped by employee for ease of inventory and issue.

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1.6.1.8 Alterations, Repairs, and Replacements: The initial agreement price will include alterations, repairs, and replacements for items affected by normal wear and tear, including those reaching the end of their protective life cycle as per the manufacturer's guidelines. The Contractor shall not charge the Government for Fair (Normal) Wear and Tear, including replacement due to end of protective life cycle. Wear and tear are defined as depreciation which is assumed to occur even when an item is used competently and with care and proper maintenance.

o The Contractor is responsible for maintaining the clothing excellent condition, ensuring they are free of defects such as holes, tears, fabric imperfections, spots, uneven dyeing, lose or missed stitches, or any other factors that may impact their compliance with ASTM/OSHA/NFPA 70E standards, serviceability, and professional appearance. Additionally, the Contractor must guarantee that the clothing is properly serviced, without excessive wrinkling or stains, and are thoroughly cleaned to remove dirt, chemical residue, oil stains, and odors before return. Delivery of clothing items that have undergone alterations, repairs, or replacements due to normal wear and tear must be finalized within two (2) delivery cycles.

o The Contractor shall repair damaged clothing to maintain a “like new” appearance. Repairs shall not be readily noticeable IAW current industry best practices.

o Any items lost by the Contractor shall be replaced by the next delivery cycle.

1.6.1.9 Weekly Inventory Action Sheet (IAS): The IAS, along with the Shortage List (SL), will act as the primary documentation tool for transactions between the Government and the Contractor. Each weekly inventory will be employed to record and monitor all items sent for laundry service and any resulting shortages, including missing, due-in, or lost items at each delivery location.

o It's imperative that the quantities of items picked up and delivered are accurate and precisely documented on the IAS. These weekly IAS’ are crucial for verifying the Contractor's completed work and serve as vital sources of information for generating reports.

o Each MP shall have their own IAS per task order. More than one MP shall not utilize the same IAS.

The weekly IAS at task order levels is not a master sheet for the entire agreement.

o The Contractor shall ensure during delivery that all articles are jointly counted and inspected for conformance to the laundry cleaning standards prescribed by this PWS, by both Contractor personnel and GPOC representative for the respective task order. The Contractor shall provide the weekly IAS to the GPOC for each task order upon completion of joint inspection and delivery. Any change in quantity or other alteration to the IAS shall be noted, and initialed by both parties, on the original receipt and two copies.

1.6.1.10 Missing Items and Shortage List (SL): Contractor shall provide a weekly SL associated with the weekly IAS to the GPOC for each respective task order. The Contractor shall utilize the SL (Appendix 3) to provide adequate detailed information for record keeping purposes.

Any large discrepancy (5 items or more) of missing items shall be delivered by the Contractor no later than 24 hours after notification from the GPOC for each task order and/or the COR. Any small amount (4 items or less) of missing items will be returned on the next regular scheduled delivery at no additional cost to the

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Government. However, if any articles are missing for 15 days or longer, these items will be considered lost and the Contractor shall replace the items.

1.6.1.11 Damaged Items: All items returned from the Contractor damaged, to include but not limited to items that are stained, discolored, torn or ripped, will be the responsibility of the Contractor to replace at their own cost by the next service date. The GPOC for each task order will determine if items will be replaced or repaired when damaged if due to Contractor's negligence.

1.6.1.12 Re-Performance of Laundering: The Contractor shall re-perform cleaning of items identified as unsatisfactorily cleaned by the GPOC for each task order at no additional cost to the Government. Item(s) shall be re-cleaned and returned to the same exchange point within by the next service date.

If the return period falls on a holiday, item(s) shall be returned the next duty day following the holiday. The Contractor shall ensure item(s) re-cleaned are segregated from other cleaned laundry and identified as "re-cleaned" by a label or tag marked "re-cleaned," and include the date and load number in which the items were originally returned. The count of the return items shall not be included with the count of normal laundry service.

1.7 Deliverables: The Contractor shall provide the following.

1.7.1 – Invoice: The Contractor shall electronically submit their monthly invoice, reflecting laundry ticket transactions, through Wide Area Workflow (WAWF). Note, each concurrent task order will require it’s on invoice.

1.7.2 – Monthly Inventory List: The Contractor shall maintain a monthly inventory listing of all items at each location for each MP to be used for monthly billing purposes. The monthly invoice will reflect for all services incurred on articles under Government use based on the current inventory listing. The list shall be provided to the GPOC for each task order within the initial five (5) business days of the subsequent month.

1.7.3 – Estimated Quantities: CLS’ estimated item quantities for all MPs are listed in Appendix 2.

1.8 Contractor Phase-In and Phase-Out Transition.

o 1.8.1 - Contractor Phase-In: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the phase in/ phase out periods. The incoming Contractor’s personnel shall receive no less than two-weeks (and no more than thirty (30) days) of on-the-job training (OJT) by the incumbent Contractor.

The period length will be coordinated through the CO with both the incumbent and incoming contractors picking the applicable length. Incoming Contractor personnel to be trained by the incumbent Contractor shall possess, prior to training, all special skills, licenses, and certifications needed to perform the specific tasks in the PWS. The training will cover unique features of all systems and equipment. The OJT may be augmented by any applicable instruction from manuals, videos, or virtual training. Contractor phase-in will not be necessary for an incumbent Contractor who is awarded the follow-on new agreement/contract.

o 1.8.2 - Contractor Phase-Out: The outgoing Contractor shall allow the incoming Contractor to interview for employment the outgoing Contractor’s personnel if work interruption time is reasonable. The outgoing Contractor shall perform all requirements in the PWS. If there is no

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Section II

2.0 Service Summary (SS)

2.1 General: The Contractor service requirements are summarized into performance objectives that relate directly to essential items/services. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success but do not represent all agreement performance requirements. All agreement performance requirements in this PWS will be monitored.

2.2 Performance Evaluation: Performance of a service shall be evaluated to determine whether it meets the performance requirements of this agreement. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. In the case of issued Corrective Action Reports (CARs), the CO shall take appropriate measures according to inspection of services clause in the agreement. CARs may categorize nonconformance as minor, major or critical IAW the following FAR 46.101 definitions:

“Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose or is a departure from established standards having little bearing on the effective use or operation of the supplies or services.

“Major nonconformance” means a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose.

“Critical nonconformance” means a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission.

Section 2.2 table below

SS# Performance Objective PWS Section Performance Threshold Rating Criteria Quality

The Contractor shall conduct on-site measurements for all employees to ensure proper fitting. Each employee must specify their preferred type and style of shirts and pants within seven (7) calendar days after the agreement is awarded OR the date a new employee starts their job.

1.6.1

Measurements of all available employees with no more than two deficiencies within seven

(7) days of agreement award OR the date a new employee starts their job.

Number of Deficiencies:

0 - 1 = Exceptional 2 - 3 = Very Good 4 - 5 = Satisfactory 6 – 7 = Marginal >7 = Unsatisfactory

The Contractor shall provide each employee with appropriate laundry service listed on Appendix 2, to cover a five-day workweek, with weekly turnaround for cleaning; within fourteen (14) days of the agreement start date OR the date a new employee starts their job.

1.6.1.2 95% of all items issued within fourteen (14) days of the agreement start date.

Percent within 30 Days:

91% - 100% = Exceptional 71% - 90% = Very Good 51% - 70% = Satisfactory 41% - 50% = Marginal 40%< = Unsatisfactory

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The Contractor is responsible for leasing and cleaning clothing, ensuring it is delivered free from visible dirt, debris, dampness, odor, mildew, wrinkles, stains, and cleaning chemical residue.

Employees shall have the proper number of clothing to facilitate daily use while clothing is laundered.

1.6 Process all laundry

cleaning as specified IAW current industry standards and best practices.

Number of Deficiencies per month:

0 - 1 = Exceptional 2 - 3 = Very Good 4 - 5 = Satisfactory 6 – 7 = Marginal >7 = Unsatisfactory

Unsatisfactory articles, to include being free of debris and metal shavings, shall be re-worked and returned within (1) service cycle.

1.6.1.7 Unsatisfactory articles shall

be returned satisfactorily within (1) service cycle.

Number of Deficiencies per month:

0 - 1 = Exceptional 2 - 3 = Very Good 4 - 5 = Satisfactory 6 – 7 = Marginal >7 = Unsatisfactory

The Contractor shall pick-up and deliver correct quantities weekly.

1.6.1.6

1.6.1.10

Any missing items shall be provided within one (1) service cycle after notification from the GPOC identified in the respective task order.

< 1 hour = Exceptional 2 hour = Very Good 4 hour = Satisfactory 5 hour = Marginal 6 hour = Unsatisfactory

All items damaged will be replaced within one (1) service cycle of notification from the GPOC identified in the respective task order.

1.6.1.11 Any damaged items shall

be replaced by the Contractor within one (1) service cycle.

< 1 day = Exceptional 2 days = Very Good 3 days = Satisfactory 4 days = Marginal >5 days = Unsatisfactory

Schedule

Items must be delivered IAW the dates and times specified in the

PWS.

1.6.1.3 No more than two (2)

incidents of missed/delayed pickup/deliveries per agreement year

Number of Deficiencies:

0 - 1 = Exceptional 2 - 3 = Very Good 4 - 5 = Satisfactory 6 – 7 = Marginal >7 = Unsatisfactory

The Contractor shall notify the GPOC identified in the respective task order within four (4) working days of changes to the pickup and delivery schedules.

1.6.2.2 Contractor shall notify the

GPOC identified in the respective task order within four (4) working days of changes to pickup/delivery schedule.

Notification timeframe:

< 144 hours = Exceptional 120 hours = Very Good 96 hours = Satisfactory 36-72 = Marginal >36 hours = Unsatisfactory

Delivery of clothing items that have undergone alterations, repairs, or replacements due to normal wear and tear must be finalized within two (2) delivery cycles.

1.6.1.8 90% of items altered, repaired, or replaced within two (2) delivery cycles.

Percent within two delivery cycles:

91% - 100% = Exceptional 71% - 90% = Very Good 51% - 70% = Satisfactory 41% - 50% = Marginal 40%< = Unsatisfactory

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Management

Monthly inventory listing shall be provided to the GPOC identified in the respective task order within the initial five (5) business days of the subsequent month.

1.9 No more than two (2)

inventory discrepancies per month.

Number of Deficiencies:

0 - 1 = Exceptional 2 - 3 = Very Good 4 - 5 = Satisfactory 6 – 7 = Marginal >7 = Unsatisfactory

The Contractor shall submit a quarterly Delivery schedule to the GPOC identified in the respective task order by the 5th business day of the first month in the quarter.

1.6.1.3

Quarterly Pick-up/Delivery Schedule shall be submitted to the GPOC identified in the respective task order by the 5th business day of the 1st month of the quarter.

< 2 days = Exceptional 2 - 3 days = Very Good 4 - 5 days = Satisfactory 6 - 7 days = Marginal >7 days = Unsatisfactory

The Contractor shall submit a Monthly Delivery Log to the GPOC identified in the respective task order by the 5th business day of the following month.

1.6.1.3

Monthly Delivery Log shall be submitted to the GPOC identified in the respective task order by the 5th business day of the following month.

< 2 days = Exceptional 2-3 days = Very Good 4-5 days = Satisfactory 6-7 days = Marginal >7 = Unsatisfactory

All employees shall schedule Flight line Driving within 10 days of agreement award.

4.10.9

All employees shall schedule Flight line Driving training within 10 days of agreement award.

< 3 days = Exceptional 4 - 6 days = Very Good 7 - 10 days = Satisfactory 11 - 13 days = Marginal >13 days = Unsatisfactory

Other Areas

Weekly Record keeping & Reporting

1.6.1.9 No more than two (2)

inventory discrepancies per month.

Number of Deficiencies:

0 - 1 = Exceptional 2 - 3 = Very Good 4 - 5 = Satisfactory 6 – 7 = Marginal

>7 = Unsatisfactory

Customer Complaints 2.4.2 No more than two (2) validated discrepancies per month.

Number of Deficiencies:

0 - 1 = Exceptional 2 - 3 = Very Good 4 - 5 = Satisfactory 6 – 7 = Marginal >7 = Unsatisfactory

2.3 - Government Quality Assurance: The Government shall inspect and evaluate the Contractors’ performance to ensure services are received IAW requirements set forth in this agreement. The COR and/or GPOC identified in the respective task order will use the Contractor’s work schedule, or modified version thereof, to record validation results. Results of the validation then becomes the official Air Force record of the Contractor’s performance. Government surveillance of tasks not listed in the PWS or by methods other than those listed in the PWS (such as provided for by the Inspection of Services clause) may occur during the performance period of this agreement. Such surveillance will be done according to standard inspection

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2.3.1 – The Government will periodically evaluate the Contractor’s performance IAW the Quality Assurance Surveillance Plan (QASP). The Government may inspect each task as completed and increase the number of quality assurance inspections if deemed appropriate because of repeated failures discovered during surveillance inspections or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

2.3.2 – When an observation indicates defective Contractor performance, the COR and/or GPOC identified in the respective task order will require the Contractor’s AM (or representative at the physical site) to initial the observation. The formal process is, when a performance threshold has not been met or Contractor performance has not been accomplished, the COR and/or the GPOC identified in the respective task order will initiate and provide the CO a Corrective Action Report (CAR) for issuance to the contactor. The Contractor shall respond to the CAR IAW instructions provided by the CO and within the CAR. While the formal process of this paragraph to address unacceptable Contractor performance is always available, the Government reserves the right to initiate a less formal process involving the Contractor, the COR and/or the GPOC identified in the respective task order, and the CO meeting together at no additional cost to the Government regarding unacceptable Contractor performance.

2.4 Performance Assessment

2.4.1 Periodic Surveillance: This method requires the COR and/or the Government POC identified in the respective task order to employ a “spot check” style of evaluation based on the Contractor’s services.

Periodic surveillance will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual, or annually) and may be adjusted, based on quality trends.

2.4.2 Customer Complaints: The COR and/or the GPOC identified in the respective task order, along with the AM will receive and investigate all complaints. However, the COR and/or the GPOC identified in the respective task order will be responsible for validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement between the COR/GPOC and the AM/Contractor. Validated customer complaints shall be reperformed, if possible, within three (3) business days of notification at no additional cost to the Government IAW the inspection clause of the agreement and/or the direction of the CO.

2.4.3 Review of Audits: COR reviews result of the Contractor’s accepted quality management system audits and related quality metrics.

2.4.4 100 Percent Inspection: This method requires the COR to do 100% inspection on all task performed.

Appropriate for tasks that occur infrequently. Usually only deals with Safety and/or Security, unless mandated by an Air Force Instruction (AFI) or industry standard.

2.5 Quarterly Progress Meetings: The CO, COR, GPOCs, and other Government personnel as appropriate, and the Contractor shall meet quarterly to discuss the Contractor’s performance.

The following issues, at a minimum, shall be discussed:

Opportunities to improve the agreement Any modifications required of the agreement Unsatisfactory inspections Valid customer complaints against each performance objective observed

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Steps taken by the Contractor to prevent occurrences in the future

The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.5.1 The minutes of these meetings will be reduced to writing by the Contractor and provided to the CO for signature within 3 business days of the meeting concluding. Should the Contractor not concur with the minutes, the Contractor will provide a written notification within 5 working days of the CO’s signature date to the CO identifying areas of non-concurrence for resolution.

2.6 Government Representatives: Aside from the Contracting team at AFTC/PZIOB (i.e. the CO and Buyer), the Contractor will interact with both the assigned Contracting Officer Representative (COR) and the applicable Government Point of Contact (GPOC) identified in each of the respective task orders issued on this agreement.

2.6.1 - Contracting Officers Representative (COR): CORs are representatives of the CO and will participate in the administration of this agreement. After award of the agreement, the Contractor will be provided a letter identifying the COR and setting forth their duties and authorities. The COR is not authorized to change any of the terms and conditions of the agreement and resulting task orders.

2.6.2 – Government Points of Contact (GPOC): Not unlike the assigned COR to this agreement, GPOCs are individuals identified at the task order level for each MP. The GPOC shall compile data and information on their respective task order and provide it to the COR. GPOC(s) will be clearly annotated on each task order, and the Contractor shall explicitly coordinate/communicate with the GPOCs for that respective task order only. Not unlike the COR, GPOCs are not authorized to change any of the terms and conditions of the agreement or resulting task orders.

Upon learning of a discrepancy during the joint inventory or employee notification of a discrepancy with their clothing, the COR and/or GPOC for the respective task order will contact the Contractor and coordinate resolution. All logistical coordination and contact with the Contractor shall be initiated by the designated COR and/or GPOC for the respective task order.

The COR and/or GPOC for the respective task order shall review and certify the Contractor’s Invoice in Wide Area Workflow (WAWF) to ensure that services cited have been performed; and are consistent and reasonable for the effort completed during the period covered by the Invoice.

The COR shall monitor the Contractor’s progress, costs, and quality of performance; notify the Contractor of deficiencies observed during surveillance and direct appropriate action to effect correction. Note, the COR will gather this data via coordination with the GPOC for the respective task orders issued.

The COR and/or GPOC for the respective task order shall record and report to the CO incidents of faulty or nonconforming service, delays or problems.

2.6.3 Acquisition Team Meetings: The Contractor’s AM with the CO, COR, GPOCs for respective task orders, and other Government personnel constitute an acquisition team [See FAR 1.102 (c)] and shall meet on a regular basis. The Acquisition Team will establish how often meetings are needed based on agreement complexity. As a subset of the Acquisition Team, Government members of the Acquisition Team are often referred to as the Multi-Functional Team (MFT) and may meet as determined by the MFT. The Contractor

FA9301-25-Q-0007 Consolidated Laundry Services Page 14 of 35 may request a meeting with the CO when the Contractor believes such a meeting is necessary. If the CO/Buyer deems necessary, written minutes of any such meetings shall be recorded by the AM and signed by the AM/CO/COR/GPOCs who were in attendance. If the Contractor does not concur with any portion of the minutes, such nonconcurrence shall be provided in writing to the CO within 10 calendar days following receipt of the minutes.

2.7 Quality Control: In compliance with the applicable agreement inspection clause(s), develop and maintain an effective quality control program to ensure services are performed IAW this PWS, applicable laws and regulations and IAW best commercial practices.

2.7.1 Quality Control Plan (QCP): The Contractor shall be required to submit and maintain an acceptable QCP. Within 30 days after agreement award or within 14 days after the need for changes to an existing QCP, the Contractor will submit a QCP to the CO. The CO will notify the Contractor of acceptance or required modifications to the plan. The Contractor shall make appropriate modifications and obtain acceptance of the plan by the CO within 10 days. The Contractor’s QCP shall contain, at a minimum, the following descriptive items:

o The inspection system to cover all services. Description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspector(s).

o The methods to be used for identifying and preventing defects in the quality of services performed.

o How the records will be kept. Records must document all inspections and corrective or preventive actions taken.

2.8 Contractor’s Performance: The Government assesses a contractor’s performance on an on-going basis, both positive and negative, and provides a record on a given agreement during a specified period of time.

2.8.1 Past Performance Information (PPI): PPI applicable to this agreement may be provided to other Government agencies, as requested.

2.8.2 Contractors Performance Assessment Report (CPARS): Based on the estimated value of this agreement, formal assessment and reporting of Contractor performance shall be required and is documented using the CPARS system. An assessment shall be provided on an annual basis and sent to the Contractor’s AM for their comment. The Contractor will have up to 60 days to review and comment on the assessment.

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Section III

3.0 Government Furnished Property (GFP), Equipment (GFE) and Services

3.1 Government Furnished Services (Base Support) -The Government shall provide the following services listed here.

3.1.1 Emergency Medical Services: Edwards AFB will provide emergency medical services for Contractor personnel in performance of services under this agreement IAW AFMAN 41-210 Chapter 2.

The Contractor shall reimburse the Government for treatment provided at the current reimbursement rate for non-authorized user. The Contractor shall provide to the 412th Medical Group, the name of a physician and/or hospital to which injured personnel can be transferred for further treatment and care after receiving initial emergency treatment on base. All mishaps will be promptly reported to the base safety office through the COR.

3.1.2 Security Police and Fire Protection. The Government will provide general on-base Security Police service. The Security Police telephone extension is 911 for emergencies when calling from a EAFB landline telephone and (661) 277-3340/3341 when calling from a cell phone. For AFP42 use (661) 272- 6600 from cell phones, and 911 from a AFP42 landline. The EAFB Fire Department telephone extension is 911 from base landlines and (661) 277-4540 from a cell phone for emergencies and (661) 277-3643 for routine calls. The AFP42 Fire Department telephone is (661) 272-6740/6741 for fire dispatch and (661) 272-6628 for the Deputy Fire Chief.

3.2 Contractor Furnished Property and Services: Except for those items or services specifically stated to be Government-furnished in Section III and any appendixes, the Contractor shall furnish everything required to perform this agreement in accordance with all of its terms.

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SECTION IV

4.0 GENERAL INFORMATION

4.1 Hours of Operation: The Contractor shall perform the services required under this agreement during the following hours: 0800 – 1400 hours (i.e. 8:00am-2:00pm), Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor will not be reimbursed when the Government facility is closed for the above reasons.

4.1.1 Recognized Holidays: Contractor is not required to perform services on federal holidays. The following are current Federal Holidays; however, the Contractor is responsible to ensure this list is does not change. The following link has Federal Holidays listed: https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/

New Years Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day Memorial Day Thanksgiving Day

Juneteenth National Independence Day Christmas Day Independence Day

*If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on Sunday, it will be observed on the following Monday.

4.1.2 – Identification of Agreement Number: The Contractor shall ensure that they include within the subject line of all written or electronic correspondence the Agreement Number and formal agreement name (for example. “FA9301-25-G-XXXX “Consolidated Laundry Services”…”). With no exception should it be assumed that any written or electronic communications are permitted to not include the Agreement Number and formal name.

4.2. Contractor Personnel

4.2.1. Agreement Manager (AM): The Contractor shall provide an AM and alternate(s) who are knowledgeable of the CLS agreement. The Contractor shall submit an “AM List” containing the name, mailing address, telephone number, and email of the AM to the CO/Buyer within two (2) days of agreement start date. The AM List shall be kept current throughout the life of the agreement. The AM or alternate(s) shall have full authority to act for the Contractor on all agreement matters relating to daily operation of this agreement. The AM or alternate(s) shall be available within 3 days to meet on the installation with Government personnel designated by the CO to discuss problem areas, as applicable. The AM and alternate(s) shall be able to read, write, and speak English. The AM shall be able to effectively communicate with Contractor employees. Provide a monthly delivery log to the COR and/or GPOCs for respective task orders when invoicing for the month by the 5th day of each month.

4.2.2 Personnel Roster. The Contractor may be required to provide a personnel roster consisting of names and other pertinent personnel data to the requiring activity for the purposes of 100% accountability real-world and exercise situations. The personnel roster shall be updated as individuals are removed and added by the Contractor to provide services on this agreement. During performance of the agreement, the Contractor shall be responsible for obtaining required identification for newly assigned Contractor personnel.

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4.2.3 Contractor Employees:

4.2.3.1 Contractor Qualifications. The Contractor shall utilize employees possessing adequate training, skills, and knowledge to perform the requirements of this agreement.

4.2.3.1.1 – Contractor shall furnish to the COR on company letterhead, the following information for all Delivery Personnel: Name, citizenship, date and place of birth, phone number, driver’s license number (and state of issue), and LAST 4 of SSN.

4.2.3.1.2 – The information for Delivery Personnel shall be provided within four (4) business days of the agreement award date. It is critical that this information be provided, as obtaining of base passes can be a lengthy process.

4.2.3.2 English Language: Employees who deal directly with customers will be required to communicate clearly and concisely with the customers in English. This requirement is strictly for the purpose of efficiently performing the agreement tasks.

4.2.3.3 Use of Government Employees: The Contractor shall not employ any person who is an employee (either military or civilian) of the U.S. Government if employing that person would create a conflict of interest.

In addition, the Contractor shall not employ any person who is an employee (either military or civilian) of the Department of the Defense if such employment would be contrary to the policies contained in DAFI 64-106 – Contracting – Contractor Labor Relations Activities - Chapter 3, Employment of Off-Duty Government Personnel.

4.2.3.4 Employment of Spouses/Dependents: The Contractor shall not employ any person who is a spouse or dependent child of a Department of Defense employee (either military or civilian) when such employee would be placed in a conflict of interest or appearance of a conflict of interest by virtue of such employment.

4.2.3.5 Off-duty Military Personnel: The Contractor is cautioned that off-duty active military personnel hired under this agreement may be subject to permanent change of station, change in duty hours, or deployment.

Military Reservists and National Guard members may be subject to reorder to active duty. The abrupt absence of these personnel could adversely affect the Contractor's ability to perform. However, their absence at any time shall not constitute an excuse for nonperformance under this agreement.

4.2.3.6 Identification of Contractor Employees: All agreement personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

4.2.3.7 Organizational Conflict of Interest (OCI): Contractor (and sub-contractor, if applicable) personnel performing work under this agreement may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Part 9.5. Any potential instance of OCI must be reported to the CO immediately.

4.2.3.7.1 Personal Conflict of Interest (PCI): The term "PCI" means that a Contractor employee assigned to the agreement has interests which (i) may diminish his/her capacity to give impartial, technically sound, objective

FA9301-25-Q-0007 Consolidated Laundry Services Page 18 of 35 assistance and advice in performing this agreement, (ii) may otherwise result in a biased work product under this agreement, or (iii) may result in an unfair competitive advantage. Any potential instance of PCI must be reported to the CO immediately.

4.2.3.8 Privately Owned Vehicles: Each Contractor employee driving a privately owned vehicle on the installation must carry minimum liability insurance as required by the state. Contractor employees shall adhere to all posted speed limits and shall not use hand-held cellular telephones while driving on the installation for phone calls or texting. Use of seatbelts is mandatory.