Attch 1 MacDill AFB LTS PWS V2 6 Jan 2020.pdf

PERFORMANCE WORK STATEMENT (PWS)

Local Telecommunication Services (LTS)

MacDill AFB, FL

VERSION: 2

Dated 6 January 2020

PWS Version 2

Date: 6 Jan 2020

TABLE OF CONTENTS

1. INTRODUCTION

1.1. Objective

1.2. Background

2. SCOPE

2.1 Outages

2.2. Services Summary

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. Securing and Safeguarding

3.2. Rack Space

3.3. Environmental Controls

3.4. Wall Space

4. GENERAL REQUIREMENTS

4.1. Personnel

4.2. Government Emergency Telecommunications Service (GETS)

4.3. Interconnection Agreements, and Cutover Plans

4.4. Safety, Health and Fire Protection Requirements

4.5. Manpower Reporting

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

APPENDIX 2 - DEFINITIONS & ACRONYMS

1. INTRODUCTION

1.1. Objective

This requirement will provide essential Local Telecommunication Services (LTS) and features supporting MacDill AFB, FL. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. This LTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2. Background

Historically, the 38th Contracting Squadron (38 CONS) acquired local TS on behalf of its customer sites using a Government-driven Statement of Work (SOW), which limited the contractor to providing services using legacy systems and equipment. Local TS does not include long-distance or Defense Switching Network (DSN) services, which are beyond the scope of this action. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance based manner, consistent with the principles contained in Air Force Instruction (AFI)

63138 “Acquisition of Services.” These services are considered Information Technology

(IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement

(DFARS) 239.74 “Telecommunications Services.” The requirement herein represents the site’s performance-based requirements for local “dial-tone” and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the

Contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems, or applications to the Contracting Officer (CO).

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the

Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The

Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government

No Later Than (NLT) five days after contract award) prior to any installation. The

Government does not authorize aerial cable installations.

2.1 Outages

2.1.1. Scheduled Outage. The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunication service. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users. The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages.

2.1.2. Unscheduled Outages. If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.3. Outage Procedures. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

• Reason for interruption;

• Duration;

• Start and stop times;

• Affected equipment, lines, and buildings; and

• Restoration action (what service was impacted and how service was restored)

2.1.4. Outage Priority, Restoration of Service, and Maintenance. The Contractor shall respond and restore service outages. From the time of receipt of the notification, the

Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority

List (RPL), which are provided by the Government POC. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e. beyond the Contractor’s control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as catastrophic to emergency to serious to routine if the outage significantly affects the mission of the Government.

2.1.4.1. Catastrophic Outage. A catastrophic outages demands immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95% or more of equipped lines and/or trunks. The Government POC can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification IAW the local TSP and RPL requirements. The Contractor must advise the Government POC of their restoration procedures for the base in a catastrophic situation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC and advise the Government POC of its restoration procedures for a catastrophic situation.

The Contractor shall provide the Government POC with updates NLT every four hours on the status of restoration actions.

2.1.4.2. Emergency Outage. An emergency outage demands rapid action. The

Government POC can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the

Government as any outage that severely hampers the Air Force mission and can be restored within the restoration parameters. The Contractor shall respond to the outage

NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT eight hours from the time the Contractor responds to the Government notification.

2.1.4.3. Serious Outage. A serious outage demands timely action, as such as degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment, but requires attention. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the

Government. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT 24 hours from the time the Contractor responds to the Government notification.

2.1.4.4. Routine Outage. A routine outage minimally disrupts service to property, equipment, and site infrastructure. The Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission, but does hamper dayto-day operation of the Government installation. The Contractor shall respond to the outage

NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT two calendar days from the time the Contractor responds to the

Government’s notification.

2.2. Services Summary

2.2.1. Services Summary (SS)

Performance

Element

Number

Performance Objective

PWS

Paragraph

Performance

Threshold

1 Perform and provide local access at the designated circuit demarcation points identified in

Appendix 1 to this PWS.

2 Continuous operation local phone service 24/7/365 with 99.9% availability

2 Inform the Government POC

NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage.

2.1.1 Timely and detailed

notification provided

100% of time

3 Responds and restores

Catastrophic Priority service outages IAW PWS, TSP, and

RPL as coordinated with the

Government POC.

2.1.4 and

2.1.4.1

Timely response to notification and timely restoration of services provided 100% of the time

4 Respond and restore

Emergency Priority service outages IAW PWS, TSP, and

RPL as coordinated with the

Government POC.

2.1.4 and

2.1.4.2

Timely response to notification and timely restoration of services provided 100% of the time

5 Respond and restore Serious

Priority service outages IAW

PWS, TSP, and RPL as coordinated with the

Government POC.

2.1.4 and

2.1.4.3

Timely response to notification and timely restoration of services provided 100% of the time

6 Respond and restore Routine service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and

2.1.4.4

Timely response to notification and timely restoration of services provided 100% of the time

2.2.2. Inspection. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.2.3. Grade of Service. Locations carrying contracted voice grade which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed

Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. Securing and Safeguarding

The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government provided facilities and material contained therein.

3.2. Rack Space

The Government will provide 38 Rack Units at Bldg 570 and 42 Rack units at Bldg 261 of rack space for the installation of the Contractor’s provided transmission equipment. The floor space shall be coordinated with the Government POC to accommodate Contractor provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for

Contractor equipment in the demarcation point.

3.3. Environmental Controls

The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the

Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

3.4. Wall Space

The Government will not provide any wall space.

4. GENERAL REQUIREMENTS

4.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.2. Government Emergency Telecommunications Service (GETS)

GETS will be used in an emergency or crisis situation when the Public Switched

Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have

NPA (710) in the switch to allow access to the GETS line assigned to a specific site.

Authorized users are provided access to an emergency service by dialing 0/1+710-

NXXXXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government.

4.3. Interconnection Agreements, and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link, or as an addendum, to the

Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a

Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

For Government planning and funding purposes, the Contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame. The Contractor shall develop and submit an Initial Cutover Plan to the Government with their technical quote. A Final Cutover Plan is required to be submitted NLT ten (10) working days after contract award. This plan shall include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete each phase of the cutover process. The Contractor shall coordinate deviations from the finalized Cutover Plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the Cutover Plan does not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the Contractor.

4.3.1. Cutover Plan Content. The Cutover Plan shall contain, at a minimum, the following site specific information:

a) Overview/Scope of plan, indicating proposed timeframe to complete cutover.

b) A detailed Implementation Plan in working days to complete requirements listed in

PWS as site-specific (see Appendix 1). The use of a Gantt or Milestone chart to illustrate your plan is suggested.

c) Conditions/Support required prior to the start of cutover;

d) A listing of Offeror responsibilities;

e) A listing of proposed Government responsibilities;

f) Key Departments essential to the Offeror’s Installation and Cutover Plan available to participate in routine progress meetings with the Government on a weekly or biweekly basis.

g) Key POC List for Contractor, Customer Site and Government Contracting Office must be included in the Final Cutover Plan.

4.4. Safety, Health and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part

1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

4.5. Manpower Reporting

The Contractor shall report ALL Contractor labor hours (including subcontractors) required for performance of services provided under this contract. The Contractor shall completely fill in all required data fields using the Contractor Manpower Reporting

Application (eCMRA) following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the PoP during each Government FY, which runs Oct 1 through Sep 30. While inputs may be reported any time during the FY, all data shall be reported NLT Oct 31 of each calendar year, beginning with 2018. Contractors shall direct questions to the AF Support Desk. Information is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data. Data for AF service requirements must be inputted into the AF eCMRA site. However, user manuals for Government and

Contractors are available at the Army CMRA website.

http://www.ecmra.mil/ http://www.ecmra.mil/

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

The Contractor shall provide the following Government line of local commercial communications services for MacDill AFB, FL at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here in Appendix 1 and in the Pricing Schedule.

The Government telephone switching system is identified as an Avaya Call Manager 6.0.1 with the vcm-016-00.1.510.1 software version, and the switching system is located in Bldg

261, 2308 Florida Keys Ave. Tampa, FL 33621.

The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

5.2. Direct-Inward-Dialing (DID) Directory Numbers.

NPA- NXX-XXXX DID Directory Numbers

(813) 840-5600 to 5699 100

(813) 826-0000 to 9999 10000

(813) 827-0000 to 9999 10000

(813) 828-0000 to 9999 10000

(813) 529-0000 to 9999 10000

TOTAL 40100

5.3. Exchange and Access Lines.

5.3.1. Commercial Subscriber Lines. The number of Commercial Subscriber Lines

(CSLs) is: 8 .

(NPA)-NXX-XXX Type

Services and Optional Features Demarcation

Organization & End Demarcation

Location

(813) 653-4650 Analog BS, FR 9210 King Palm Drive, Tampa, FL 6 MDG – Brandon Community Clinic

(813) 684-0952

Analog BS, FR 9210 King Palm Drive, Tampa, FL

6 MDG – Brandon Community Clinic

(813) 840-2758 Analog BS, FR 2405 Florida Keys Ave, MacDill, FL

6 CS/SCOPS Dial Central Office

(NPA)-NXX-XXX Type

Services and Optional Features Demarcation

Organization & End Demarcation

Location

(813) 840-2834 Analog BS, FR 2405 Florida Keys Ave, MacDill, FL 6 CS/SCOPS Dial Central Office

(813) 840-2207 Analog BS, FR 7709 Hanger Loop Dr, MacDill, FL

6 AMW Command Post

(813) 877-7160 Analog BS, FR 7719 Hanger Loop Dr, MacDill, FL

6 OSS Base Weather

(813) 884-9486 Analog BS, FR 6800 N. Dale Mabry Hwy, Tampa, FL

Air Force Reserve

Recruiter

(813) 884-9519 Analog BS, FR 6800 N. Dale Mabry

Hwy, Tampa, FL Air Force Reserve

Recruiter

5.3.2. Hot Lines. N/A

5.4. Local Exchange and Access Trunks. N/A

5.4.1. Local Exchange Access Analog Trunks. N/A

5.4.2. Local Exchange Access Digital Trunks. N/A

5.4.3. Local Exchange Digital ISDN Primary Rate Interface (PRI) Trunks. 23 .

ISDN PRI Circuit ID

D-

Channel

Quantity

2 Way Channel

B-Channel Quantity & Signaling

(PRI Q.931) Demarcation

GN 1736/1737

101/T1ZF/MCDL1202S00/TAMQFLPMDS3 1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1736/1737

102/T1ZF/MCDL1202S00/TAMQFLPMDS3 1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1736/1737

103/T1ZF/MCDL1202S00/TAMQFLPMDS3 1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1740/1471

114/T1ZF/MCDL1202S00/TAMQFLPMDS3 1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1738/1739

104/T1ZF/MCDL1202S00/TAMQFLPMDS3

1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1738/1739

105/T1ZF/MCDL1202S00/TAMQFLPMDS3 1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1742/1743

115/T1ZF/MCDL1202S00/TAMQFLPMDS3

1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1742/1743

116/T1ZF/MCDL1202S00/TAMQFLPMDS3 1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1740/1741

106/T1ZF/MCDL1202S00/TAMQFLPMDS3 1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

ISDN PRI Circuit ID

D-

Channel

Quantity

2 Way Channel

B-Channel Quantity & Signaling

(PRI Q.931) Demarcation

GN 1740/1741

107/T1ZF/MCDL1202S00/TAMQFLPMDS3 1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1740/1741

108/T1ZF/MCDL1202S00/TAMQFLPMDS3 1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1740/1741

109/T1ZF/MCDL1202S00/TAMQFLPMDS3

1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1742/1743

110/T1ZF/MCDL1202S00/TAMQFLPMDS3

1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1742/1743

111/T1ZF/MCDL1202S00/TAMQFLPMDS3 1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1742/1743

112/T1ZF/MCDL1202S00/TAMQFLPMDS3 1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1742/1743

113/T1ZF/MCDL1202S00/TAMQFLPMDS3 1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

GN 1734/1735

101/T1ZF/MCDLFL55N06/TAMQFLPMDS0 1 23, ESF, B8ZS

Bldg 261, 2408 Florida

Keys, Tampa FL 33621

101/T1ZF/MCDL1201S01/TAMQFLPMDS3 1 23, ESF, B8ZS

Avaya CM6 Telephone Switch Room, Bldg 570, 7115 S. Boundary Blvd, Rm S21, MacDill

AFB, FL 33621

102/T1ZF/MCDL1201S01/TAMQFLPMDS3 1 23, ESF, B8ZS

Avaya CM6 Telephone Switch Room, Bldg 570, 7115 S. Boundary Blvd, Rm S21, MacDill

AFB, FL 33621

103/T1ZF/MCDL1201S01/TAMQFLPMDS3 1 23, ESF, B8ZS

Avaya CM6 Telephone Switch Room, Bldg 570, 7115 S. Boundary Blvd, Rm S21, MacDill

AFB, FL 33621

104/T1ZF/MCDL1201S01/TAMQFLPMDS3 1 23, ESF, B8ZS

Avaya CM6 Telephone Switch Room, Bldg 570, 7115 S. Boundary Blvd, Rm S21, MacDill

AFB, FL 33621

105/T1ZF/MCDL1201S01/TAMQFLPMDS3 1 23, ESF, B8ZS

Avaya CM6 Telephone Switch Room, Bldg 570, 7115 S. Boundary Blvd, Rm S21, MacDill

AFB, FL 33621

ISDN PRI Circuit ID

D-

Channel

Quantity

2 Way Channel

B-Channel Quantity & Signaling

(PRI Q.931) Demarcation

106/T1ZF/MCDL1201S01/TAMQFLPMDS3 1 23, ESF, B8ZS

Avaya CM6 Telephone Switch Room, Bldg 570, 7115 S. Boundary Blvd, Rm S21, MacDill

AFB, FL 33621

5.5. Foreign Exchange (FX) Lines/Trunks. N/A

5.5.1. Analog FX Line/Trunks. N/A

5.5.2. Foreign Exchange Digital Trunks. N/A

5.6. Transport Channels. 1 .

Circuit ID/Name Type Demarcation Destination Estimated

Mileage Circuit

Description

813 AHO-1863 DS1, 4-

wire, full Duplex

Bldg 261, 2405 Florida Keys, Tampa, FL

33621

7501 Hangar Loop Dr.

Tampa, FL

33621

12 General Dynamics

5.7. Digital Subscriber Lines. N/A

5.8. Circuit Extension. N/A

5.9. Public Listings.

Description Qty

Public Listing, Government Section 15 Cross Reference Listing, Alphabetical Section 10 Foreign Listing, Government Section 5

5.10. Telephone Directories. N/A

5.11. Diversity/Diverse Routing.

All local exchange services of DS-1 (T-1) and higher bandwidth circuits shall have diversity provided via two physically separated transmission paths (cable paths) between the vendor's off base DCO and the base DCO, Bldg on MacDill AFB FL. One cable path shall enter Bldg 261 and the second cable path shall enter Bldg 570. Base fiber is NOT to be utilized for this.

Diversity is provided via a diverse fiber path entering the east end of MacDill and exiting the west end of the base. All Local Exchange Digital (ISDN PRI) require diverse routing.

One Local Exchange Digital (ISDN PRI) terminates into Bldg 570, 7115 S Boundary Blvd, MacDill AFB, FL; while the remainder terminate into Bldg 261, 2408 Florida Keys Ave., Tampa FL.

5.12. E911 Compatibility

The Contractor shall provide configuration diagrams to show access to 911/E911 services, where available, through the local city or county emergency services organization.

All calls are routed to the local telco PSAP then dispatched to the base fire department.

Base Telco personnel provide ALI database updates from the base Telecommunications

Management System (TMS). All 911 calls are routed over local exchange PRI and current vendor has trunk circuits connecting to local 911 PSAP.

5.13. Special Services

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided in the below diagrams 1 and 2. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The

Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system.

The customer owned demarcation device will in most cases consist of an Edge Boundary

Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment, and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

5.14. Service Routing.

Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

Diagram 1

TRADITIONAL LEGACY

Diagram 2

UTILIZING SIP TRUNKING

Note: The vendor controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.

VENDOR/LEC/ILEC

NETWORK

PRI

LEC Provided BRI

CPE ( SIP)

GIG

Ether

Govt Provided

Unified

Communications

IP Network

Legacy Services & Equipment

Multifunction Edge Router

Edge Boundary Controller ( if available )

APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A. Definitions

TERM DEFINITION

Appendix 1 Defines the MacDill AFB, FL requirements detailing locations on circuit delivery.

Call Setup Success

Rate (CSSR)

The fractionalized amount of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed. (As defined by International Telecommunication

Union).

Circuit Termination Circuit termination at the Government installation includes the Main

Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ-45 jack fields if directed by the

Government POC to ensure adequate hand off of the circuit to the

Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.

Communications

Focal Point (CFP)

A 24/7 Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to Government users of the communication systems.

Commercial

Subscriber lines

(CSL)

A CSL is defined by Government standards as a voice grade subscriber line serving directly from the Contractor’s central office switch to customer’s location.

Competitive Local

Exchange Carrier

(CLEC)

A telephone company that competes with the already established local telephone business by providing its own network and switching.

Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

TERM DEFINITION

Customer Premise

Equipment (CPE)

Also known as Customer-Provided Equipment is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider. Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor’s management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability.

Customer Service

Record (CSR)

Report that details the fixed monthly charges billed by the local telephone company. The CSR is composed of computer codes called USOCs, which in turn correspond to a particular tariffed service.

Defective Service A service output that does not meet the standard of performance associated with the PWS.

Deliverable Anything that can be physically delivered, but may include nonmanufactured things such as meeting minutes or reports.

Dropped Call Rate

(DCR)

The fractionalized amount of calls that experience a lost connection after a successful initial call establishment. (As defined by International Telecommunication Union).

DS-1 A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second. DS1 is commonly used to multiplex 24 DS0 channels.

Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second). A

DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at

8000 frames per second. The result is 193*8000 = 1,544,000 bits per second.

Edge Boundary

Controller (EBC)

A customer provided network node device that provides firewall, intrusion detection, routing, QoS, and packet equalization between the Vendors IP Wide Area Network network and the interior customer IP network. The EBC will provide the logical demarcation point between IP SIP delivered services when applicable and will physically interface to the vendor’s CPE Gateway Router device.

Extended Area

Calling Service

A geographic area beyond the local service area to which traffic is classified as local for selected customers, i.e., telephone service that allows subscribers in one exchange to call subscribers of another exchange without a toll charge or for a negotiated fixed rate.

Flat Rate A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the extent of the contract. The monthly rate is established in the contract.

Government

Emergency

Telecommunications

Service (GETS)

A White House-directed emergency phone service provided by the

National Communications System (NCS) in the Cyber Security &

Communications Division, National Protection and Programs of the Department of Homeland Security. GETS supports Federal, State, local, and tribal Government, industry, and non-Governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions. GETS provides emergency access and priority processing in the local and long distance segments of the Public Switched Telephone Network (PSTN). It is used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate tele-communication means has significantly decreased. The servicing LEC must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Dialing 0/1+710-NXX-XXXX provides access to an emergency service for authorized users. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the U.S.

Government. Web link: http://gets.ncs.gov/

Incumbent Local

Exchange Carrier

(ILEC)

The dominant phone carrier within a geographic area as determined by the FCC Section 252 of the Telecommunications

Act of 1996 provided local exchange service to specific area.

Interconnection

Agreement

A business contract between telecommunication organizations for interconnecting their networks and exchanging telecommunication traffic. These agreements are present in both public switched telephone networks and the Internet.

Intra LATA Local toll service (also called intra-Local Access and Transport

Area (LATA), local long distance, or regional toll service) provides calling within a geographic area known as a LATA. Per-minute toll charges usually apply to these calls.

Local Exchange

Access and Service

Areas

Areas shall include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is required.

Measured Rate A message rate structure in which the monthly phone line rental includes a fixed rate on calls within a defined area. Measured services are often charged on the number of calls, the time of day, the distance traveled and/or the length of the call.

Non-Recurring

Charges

A one-time fee IAW the established tariff rates at time of award that is associated with adding a local exchange service, including installment, activation and/or equipment.

Physical Security Actions that prevent the loss or damage of Government property.

Quality Assurance The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Control All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Reliability The probability that a system will not fail during a specified period of time.

Resilience The ability of a system to recover to its normal operating form after a failure or an outage.

Session Initiation

Protocol (SIP)

A communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real-Time Systems over an IP Based Unified Communication System. (As defined by

Internet Assigned Numbers Authority & Request for Comments).

Session Initiation

Protocol (SIP)

Trunking

A Voice over Internet Protocol (VoIP) and streaming media service

Based on the SIP by which Internet telephone service providers

(ITSPs).

SIP Trunk An IP Based virtual connector between Unified Communication

Systems designed to transport high-density unicast & multicast telephone/video traffic channels.

Traffic Analysis Inference of information from observable characteristics of data flow(s), such as the identities and locations of the source(s) and destinations(s), and the presence, amount, frequency and duration of occurrence.

TABLE B ACRONYMS:

ACRONYM EXTENDED

AF Air Force

AFI Air Force Instruction

BRI Basic Rate Interface

BS Basic Services

BTN Billing Telephone Number

CSSR Call Setup Success Rate

CFP Communications Focal Point

CLEC Competitive Local Exchange Carrier

CO Contracting Officer

CPE Customer Premise Equipment

CSL Commercial Subscriber Lines

CSO Communications Services Officer

DCO Dial Central Office

DCR Dropped Call Rate

DFARS Defense Federal Acquisition Regulation Supplement

DID Direct In Dial

DOD Department of Defense

DP Dial Pulse

DSN Defense Switching Network

DSX Digital Signal Cross-Connect

DTMF Dual Tone Multi-Frequency

EBC Edge Boundary Controller

FCC Federal Communications Commission

FD Full Duplex

FR Flat Rate

FX Foreign Exchange

GETS Government Emergency Telecommunications Service

GS Ground Start

HD Half Duplex

IAW In Accordance With

IC Incoming

ILEC Incumbent Local Exchange Carrier

ISDN Integrated Services Digital Network

IT Information Technology

LATA Local Access Transport Area

LS Loop Start

LTS Local Telecommunications Services

MF Multi-Frequency

MDF Main Distribution Frame

MR Measured Rate

NCS National Communications System

NS/EP National Security and Emergency Preparedness

NGO Non-Governmental Organization

NLT No Later Than

OEM Original Equipment Manufacturer

OG Outgoing

POC Point of Contact

PRI Primary Rate Interface

PUC Public Utility Commission

PWS Performance Based Work Statement

PSTN Public Switched Telephone Network

RPL Restoration Priority List

SIP Session Initiation Protocol

SS Services Summary

TS Telecommunication Services

TSP Telecommunications Services Priority

WS Wink Start