1_SOW.rtf

FA8773-08-R-0075

38 EIG TINKER AFB, OK 73145

3 MAR 2008

STATEMENT OF WORK

(SOW)

FOR

LOCAL COMMERCIAL

COMMUNICATIONS SERVICES

AT

HAWAII ANG

Scope.

1.1 General Requirements. This Statement of Work (SOW) is a comprehensive description of local exchange access services, analog and digital access transport services, and intra-Local Access Transport Area (LATA) interconnect functions the Air Force requires a Contractor to be technically capable of providing in accordance with the SOW. Specific service requirements to be currently authorized and provided at the site are identified in Attachment 1 of this solicitation. The Contractor shall provide all transmission facilities, equipment, materials, maintenance, test equipment, and design layout needed to perform and provide local access and transport services and functions at the designated demarcation point. These services shall include any special items, equipment, wiring or infrastructure to ensure the Contractor’s proposed solution is compatible with the government’s current infrastructure. The contractor is responsible for troubleshooting and maintaining the operation of the circuit up to its termination point. Access to the local exchange shall include: operator assistance, directory assistance (DA), and emergency 911/E911 services and functions. These services shall not include residential/business services for non-Government entities or Government Contractors. Long distance services for Hawaii ANG are currently being provided under the Federal Technology Services (FTS) contract. The contractor shall follow all FCC, PUC, DOD, AF and industry standards for this requirement.

NOTE: The definitions of the comprehensive set of services are described in this SOW even though these services may not be called out (initially) in Attachment 1. These services may be ordered at a later date by Hawaii ANG and the Contractor, when required, will have to provide the requested service(s) as defined below.

1.2 Competitive Economic Advantage Consideration. The local exchange or Dial Central Office services provided for under the pricing, terms, and conditions of this contract are principally intended to meet known installation service requirements and an estimate of the type of services that may be required during the term of the contract. Where the contracting officer determines usage of the contract to be cost effective and the contractor providing such services to the Government agrees and has the additional capability to provide services to other installations or agencies within 100 miles of the principal place of performance, additional orders may be placed for such services. When an order is placed and the contractor initiates performance, all terms and conditions of this contract shall apply.

2.0 Documents. The contractor shall provide a list of applicable industry standards that shall be followed in the performance of the contract. These documents shall be made available to the Government upon request.

3.0 Requirements. Attachment 1 will identify the Local Commercial Communications Services required, including characteristics, quantities, and locations, as applicable. The organizational office symbol for the Communications-Computer Systems Officer (CSO) is: 154 CF/SCX

3.1 Local Commercial Communications Services.

3.1.1 Installation and Cutover. The Contractor shall complete installation and cutover of all services listed in Attachment 1 within 90 days after contract award. The Contractor shall provide a brief discussion of how cutover of current services will be accomplished. The contractor shall ensure that all circuits and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. In the event that the contract award is made to the incumbent Contractor, installation/cutover shall not be required.

3.1.2 Commercial Subscriber Lines.

3.1.2.1 Commercial Subscriber Lines. The Contractor shall provide subscriber lines as specified in Attachment 1. Local exchange access, as applicable, shall include commercial subscriber lines and foreign exchange (FX) lines.

3.1.2.2 Commercial Subscriber Line Basic Service (BS). BS of a line, as a minimum, shall include the following:

3.1.2.3 Commercial Subscriber Line Optional Features. The Contractor shall provide optional line features as specified in Attachment 1. An optional feature could be an individual feature or a group of features.

3.1.2.4 Commercial Subscriber Line Quality of Service (QOS). Commercial subscriber line is defined as a traditional circuit switched voice network with its own dedicated bandwidth throughout the session of connection. The contractor shall provide a minimum Quality of Service (QOS) equal to or greater than 99.999%.

3.1.2.5 Subscriber Line Relocation. The Contractor shall perform subscriber line relocation(s).

3.1.2.6 Circuit Termination. Circuit termination shall include transmission equipment, termination hardware, and circuit conditioning equipment required to extend a circuit to a user location.

NOTE: Government data networks and end equipment will not be available for contractor circuit termination.

3.1.3 Local Exchange Access and Service Areas. The Contractor shall provide flat rate (FR) services within local calling areas. The local exchange access service areas shall, as a minimum, include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State Public Utilities Commission (PUC) for Hawaii ANG and shall be applied under the scope of this contract. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is an essential part of the local exchange access. Access to the local exchange shall include Operator Assistance, Directory Assistance, and 911 services and functions.

3.1.4 Number Portability. The Contractor shall provide number portability for commercial subscriber lines and local exchange direct-in-dial (DID) directory numbers. The consistent use of the same prefix exchange and directory numbers provides the Government installation with its commercial identity. The Government installation is also serviced by other Government switched networks (e.g., the Federal Telephone Service (FTS), and the Defense Switched Network (DSN)). These networks provide DID trunks and are directly dependent on the mutually assigned DID number to terminate into stations on the installation. Local exchange number portability and DID number growth is a critical factor in the ability of a Government installation to support its personnel and its missions. The Contractor shall comply with the Federal Communications Commission (FCC), and the State Public Utility Commission (PUC) mandates for number portability.

3.2 Restoration of Service and Maintenance. The Contractor shall respond and restore service outages. The Contractor shall respond to the Government within one (1) hour of notification. From the time of receipt of the notification, the Contractor shall respond within the time limits as indicated below. The Contractor will prioritize and perform restorations IAW the Telecommunications Services Program (TSP).

3.2.3 Serious Outage. Restore service within twenty-four (24) hours from the time the Contractor responds to the Government’s notification.

3.2.4 Routine Outage. Restore service within two (2) calendar days from the time the Contractor responds to the Government’s notification.

3.3 Service Orders. From the time of receipt of the approved work order, the Contractor shall complete the work order within the specified time limits. The CSO will determine the work orders as either priority or routine service. If it is determined by the Contractor that the specified time limits for approved work orders cannot be met, the Contractor will contact the CSO.

3.3.1 Priority Service. The Contractor shall complete the work order within seven (7) calendar days.

3.3.2 Routine Service. The Contractor shall complete work orders within fourteen (14) calendar days.

3.4 New/Special Service. When future requirements indicate that a new/special service is required, a separate proposal shall be negotiated with the Contracting Officer. No work shall be authorized until receipt of the contract modification signed by the Contracting Officer. In addition, the Contractor shall not proceed with services until receipt of DD Form 1367, Commercial Communications Work Order, from the 154 CF/SCX.

3.4 E911/911 Service. The Contractor shall provide access to E911/911 services, where available, through the local city or county emergency services organization. Emergency service assistance shall be provided for the hearing impaired.

3.5 Operator Assistance. The Contractor shall provide operator assistance for local exchange and access services including, as a minimum but not limited to, subscriber line verification, barge-in, call extension, and assistance with other exchange access functions.

3.6 Directory Assistance. The Contractor shall also provide directory assistance for 411, 555-1212, and NPA-555-1212 access.

3.7 Invoice Reconciliation Report. The Contractor shall provide an Invoice Reconciliation Report (IRR) analyzed with the CSA contract NLT 60 days after award. After initial submission, the Contractor shall provide the IRR by 30 Sep of each year in the performance for this contract. Two (2) copies will be required: One copy will be sent to the CSO Office symbol; and one copy will be sent to the 38th EIG/PKK Contracting Officer at Tinker AFB. Contractor format for the Invoice Reconciliation Report is acceptable, however the following information shall be summarized in the report format: CSA contract number and location of the site; summary total of any invoices billed on this CSA from Sep to Aug of the reporting year; and summary of services added, deleted or changed during the reporting period.

3.8 Public Listings. The Contractor shall provide public listings, cross reference listings, and foreign listings for the Government installation. The listings shall be listed in the Government section and/or alphabetical section. The contents of each cross reference listing shall, as a minimum, include the organization title and a referral statement to the appropriate Government Agency. All other listings shall, as a minimum, include the Government title, organization title, address, and telephone number.

3.9 Point-of-Contact. The Contractor shall provide the customer with a 24-hour point-of-contact, to include name and telephone number, for the notification of telephone/circuit outages and services. The Contractor shall also provide the 38th EIG/PKK Contracting Officer with the name, address, telephone number, and email address of the Government Services Representative responsible for servicing this location.