PWS CDC Rev 6-24-10.pdf

24 June 2010

PERFORMANCE WORK STATEMENT

For

CUSTODIAL SERVICES at

CHILD DEVELOPMENT CENTER (CDC)

WRIGHT-PATTERSON AFB, OHIO

Table of Contents

Section Number and Title Page Number

1.0 Description of Services 3

2.0 Service Summary 13

3.0 Government Furnished Property and Services 16

4.0 General Information 17

5.0 APPENDICES 26

Appendix A, AF Custodial Standards 27

Appendix B, Estimated Square Footages and Cleaning Level 31

Appendix C, Floor Plans and Maps 32

Appendix D, Required Reports/Forms 33

Exhibit A, Bid Schedule

PERFORMANCE WORK STATEMENT FOR CUSTODIAL SERVICES

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Child Development Centers (CDC) Buildings 11403, 20630, 26933, and 31235 at Wright-Patterson AFB, Ohio in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with all applicable laws, local, state, and federal regulations, HAF standards, instructions, and commercial practices.

1.1 Facility Cleaning Services:

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...).

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. The contractor shall not place unsanitary items such as chairs, mats/rugs, and trash receptacles on food preparation/eating surfaces.

1.1.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Efficient vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4 Clean Floor (Walk-Off) Mats, Area & Throw Rugs. Vacuum and/or clean interior and exterior floor mats area & throw rugs. Mats, area & throw rugs shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5 Trash Collection/Removal (Centralized Locations). Government personnel shall place trash in tied up plastic bags, or other appropriate containers labeled as “trash” in hallways, or designated facility locations. The contractor shall collect and dispose of all trash from these locations. The contractor is responsible for replacement of plastic trash bags.

1.1.5.1 The contractor shall remove recyclable trash, i.e., paper, to include shredded from centralized locations at the same frequency as regular trash. The contractor shall keep all recyclable trash separate from regular trash during collection/removal and place the recyclable trash in the appropriate outside dumpster/compactor.

1.2 Restrooms/Locker Rooms Cleaning Services:

1.2.1 Clean and Disinfect. Disposable towels shall be used for cleaning all surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, and metal guards). Walls and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.2 Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.2.1 Sweep and Mop Floor. Once floors have been swept, they shall be mopped with a detergent, water, and bleach solution to sanitize and disinfect. “WET FLOOR” signs shall be posted in all areas having received service whenever children or staff are present in order to avoid mishaps. Acceptable service includes removal of floor maintenance solutions and all mop strands, splash marks, or mop streaks from furniture, walls, and baseboards.

1.2.3 Stock Restroom Supplies. Contractor shall ensure restrooms are fully stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Additional supplies shall be stored in designated areas. No overstocking shall be allowed. If supplies run out prior to the next service date, the contractor shall refill within 2 hours of notification.

1.2.4 Drinking Fountains. Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected.

Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 Periodic Cleaning Services: (Services performed on a monthly, semi-annual, annual basis)

1.3.1 Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.1.2 Floor Maintenance. All items (i.e., chairs, trash receptacles, mats/rugs, and tables, etc.)

shall be moved then returned to their original position once service has been completed. After floors have been thoroughly serviced, the contractor shall apply an even coating of non-skid floor finish. Surface shall have a uniform, glossy appearance free from hair, dirt, debris, dust, scuff/heel marks, floor finish build-up, stains, discoloration, and all other foreign matter once service has been completed. All floor maintenance solutions shall be removed from baseboards, furniture, and trash receptacles, etc. The contractor shall not place unsanitary items such as chairs, mats/rugs, and trash cans on food preparation/eating surfaces. Mop water shall be disposed of only in areas designated by the Activity Director. Floor maintenance equipment, cleaners, solutions, or wax (opened/unopened) cannot be stored or left behind in work areas.

1.3.2 Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.3.3 Snow and Ice Removal. Snow and ice shall be removed from all sidewalks, steps, stairs, landings, ramps and entrances indicated on building data sheet by 0600, (a snow day, i.e., snow and ice removal, will be necessary when (1) one inch or more of snow on surface of sidewalks, steps, stairs, landings, ramps and entrances). After snow and ice have been swept/shoveled from these areas, salt shall be applied. Continued service shall be provided from 0600 to 1800 with only one chargeable snow removal per day. Application of salt shall not be used as a substitute for snow removal. The contractor shall provide waterproof containers with lids for storage of salt for each facility. All salt containers shall be clearly marked as such. The contractor is responsible for refilling salt containers and shall be 50% full at all times. Containers shall be placed no later than 1 November and shall be placed in locations designed by the activity director. Containers shall be removed no later than 7 calendar days after notification from the Contracting Officer. Snow removal shall be accomplished so as not to disrupt the scheduled cleaning required in each facility.

1.4 Special Cleaning Requirements:

1.4.1 Child Development Center (CDC). Designated CDC facilities shall be maintained in accordance with AFI34-248 Child Development Centers, summarized below and Appendix A.

Kitchen areas are not part of the contractor’s responsibility for cleaning. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.2 Special Clearance Requirements; Child Development Center.

1.4.2.1 In accordance with DoD 1402.5, “Criminal History Background Checks on Individuals in Child Care Services,”, a Criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers.

The Services Squadron Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.2.8).

b. A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed NAC is not on file. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.3.1)

c. A National Agency Check (NAC) or National Agency Check with Inquiries (NACI) has been requested for each individual staff and contractor. If the results of the NAC or NACI were not completed within six months, follow-up action has been conducted and documented until the NAC or NACI is completed. (AFI 34-248, 5.3.1/5.3.2)

d. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every 5 years. (AFI 34-248, 5.3.2)

e. All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-248, 5.3.3)

1.4.2.2 Criminal Background History Check Procedures. Potential contract employees shall report to the Services Squadron Security Monitor to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card from the Wright-Patterson AFB, Ohio Security Forces Squadron located in building 30169 Wright-Patterson AFB, Ohio. The Security Monitor shall initiate an Installation Records Check (IRC) for each contract employee. The IRC must be completed before the contract employee is authorized to work in the Child Development

Center. The Security Monitor shall also initiate a National Agency Check (NAC), which encompasses a State Criminal History Repository (SCHR) Check on each contractor employee.

An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer. The Contracting Officer shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work on Wright-Patterson AFB, Ohio with an unfavorable or derogatory NAC report.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

b. National Agency Check (NAC). A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the NAC provided the employee is working within sight of an individual who has successfully completed a background check.

c Contractor employees have the right to obtain a copy of the background check report from the Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoD 5400.11-R. The Contracting Officer shall inform the contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The contractor shall immediately remove this employee from their service at the CDC.

d Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required. (C267 Record reverification of the IRC and a Defense Central Index (DCII) has been completed for all staff. SVs (Service Employees) and CWs (Custodial Workers) every 5 years. Results are maintained in the employee work folder. (AFI 34-248, 5.3.2)

e. All contract employees working under this contract must be able to sign a statement 30 days prior to entering the centers, and annually thereafter, indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. The original shall be maintained with the Program Director.

f. The contractor shall be responsible for ensuring employees comply with all security requirements imposed by the base commander at all times while his/her employees are on the installation. The contractor shall also follow the instructions of the local organizational commander pertaining to security.

1.4.3 Required Training. All contract employees working at the CDC shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-248, 5.4.4) The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, receives this training.

1.4.4 Immunizations. All Contractor employees assigned to the CDC, shall be free of communicable diseases to include tuberculosis, prior to entering the facility. All contract employees must have the following immunizations required by AFJI-48-110, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. The Contractor shall be responsible for providing certification that all of his/her employees meet the above conditions.

Payment for any required immunizations will be incurred at the Contractor’s expense.

Mumps Measles Rubella Tetanus Diphtheria Polio Hepatitis B Varicella Tuberculosis Skin Test

1.4.4.1 Required Documentation. The Contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.) for assignment to work in the CDC. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, within 24 hours to replace an employee, will not relieve the Contractor of their responsibilities under this contract.

Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC.

It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.4.2 All employees shall wear a nametag or other identifying apparel. (AFI 34-248, 8.7.7).

1.4.5. Cleaning Requirements Child Development Center. Physical contact shall not be allowed and contractor employees shall not be alone with children unsupervised.

1.4.5.1 Disinfecting, Cleaning and Sanitizing Solutions. The Contractor shall store cleaning solutions in a non-brand name container and/or clearly labeled as “BLEACH WATER”. The solution shall be kept out of children’s reach at all times.

Cleaning Solution: Use of soap and water to remove visibly soiled areas.

Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US EPA and so state on the label.

- Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers.

- Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

- Commercial Disinfectants follow manufacturer’s instructions.

Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

- Examples:

- Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily. Must be left on for 2 minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.5.2 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used in CDCs to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3 Cleaning Equipment/Materials. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.5.4 Clean/Sanitize Tables, Chairs, and Highchairs. The Contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The Contractor will sanitize all other remaining tables and chairs daily. Once service has been completed, all surfaces (tops, sides, bottoms, and legs) shall be free of stains, marks, smudges, food, deposits, soil, film/residue, and all other foreign matter and have a clean, uniform appearance. Disposable towels shall be used for all cleaning.

1.4.5.5 Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls.

The Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6 Sweeping/Mopping Non-Carpeted Floors. The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls.

1.4.5.7 Other Non-Carpeted Floors. All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water solution daily.

1.4.5.8 Clean/Sanitize Children’s Toilets and Fixtures. Sanitize toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water solution at least twice daily (after lunch and in the evening, after hours).

1.4.5.9 Sweep/Mop Children’s Bathroom Floors. The Contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.9.1 Sweep and Mop Floor. After sweeping, the entire floor surface to include baseboards, corners, wall edges, and floor drains shall be free of visible dirt, dust, debris, and other foreign matter. Once floors have been swept, they shall be mopped with a detergent, water, and bleach solution to sanitize and disinfect. “WET FLOOR” signs shall be posted in all areas having received service whenever children or staff are present in order to avoid mishaps. The entire floor surface to include grout, baseboards, corners, wall edges, and floor drains shall be free of streaks, swirl marks, film/residue, soil, stains, scum, debris, mildew, or standing water and have a uniform appearance. All easily movable items shall be relocated to maintain floors beneath them and returned to their original position once service has been completed. The contractor shall not place unsanitary items such as chairs, mats/rugs, and trash receptacles on counter tops/sinks. Acceptable service includes removal of floor maintenance solutions and all mop strands, splash marks, or mop streaks from furniture, walls, and baseboards.

1.4.5.9.2 Mop water shall be disposed of only in areas designated by the Activity Director.

Mops/buckets shall be stored in janitor closets when not in use. Mops shall be hung head down on contractor provided mop racks and shall not touch the floor. Separate mops shall be used for specific areas with mops being color coded by use (children’s/general areas and restrooms). The same color coding system shall be used for all buildings. Mops shall be cleaned, sanitized, disinfected, and air dried daily. Mop heads shall be free of odors and maintained in sanitary condition.

1.4.5.10 Non-carpeted floor maintenance. The Contractor shall spray buff all non-carpeted floors once a month. These floors shall also be stripped and waxed on a semi-annual basis, after operating hours. The Contractor shall remove all movable furniture prior to stripping and waxing.

1.4.5.11 Vacuum. The Contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.

1.4.5.12 Carpet Maintenance. The Contractor shall steam clean all carpet in accordance with the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.5.13 Empty Trash Cans and Diaper Pails. The Contractor shall empty trash cans and diaper pails twice daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the Class Rooms.

1.4.5.14 Clean/Sanitize Trash Container and Diaper Pail. The Contractor shall disinfect trash containers and diaper pails daily, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.15 Stock Restroom/Facility Supplies. The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.4.5.16 Dusting/Low Dusting/Spot Cleaning. Low dusting/spot cleaning shall be accomplished to a height of 6 feet. All surfaces to include washable surfaces of walls, partitions, vents, grills, stairwell walls, stair guards, baseboards, handrails, doors/door guards/handles/push bars/kick plates, temperature controls, fixtures, and light switches, etc., are free of dust, lint, dirt, litter, smudges, fingerprints, marks, streaks, film/residue, spots, scuff/heel marks, soil, dirty buildup (grime), or other foreign matter, etc. Once service has been completed, surfaces shall have a clean, uniform appearance. Metal surfaces of doors (kick plates, handles, push bars, etc.)

shall be cleaned, polished, and have a uniform appearance, free of streaks and film/residue. Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.5.17 Windows/Interior Glass. All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.6 Special Requirements. See Appendix A - Air Force Common Levels of Service Standards

1.5 Contractor Provided Equipment and Supplies.

1.5.1 Contractor-Furnished Equipment/Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

1.5.1.1. All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. The contractor shall furnish a listing of all contractor-furnished equipment utilized during the contract period to the contracting officer not later than the pre-performance conference for approval by the Contracting Officer.

After approval, any new equipment added to the contract will need approval before being used on the installation. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The contracting officer or designated representative may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2 The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2 Contractor Furnished Restroom Supplies. Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

1.6 Miscellaneous Requirements

• Turn off unnecessary lights

• Report fire hazards, conditions, and items in need of repair to the QAP

• Turn in lost and found articles to the QAP

• Notify QAP when unauthorized or suspicious persons are seen on the premises

• Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

• The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2. Service Summary (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective PWS Para Performance Threshold

Remedy Method of Assessment

SS-1

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Trash Removal

1.1, inclusive

No more than 5 valid defects per month

Re-performance Within 2 hours of notification

Periodic Surveillance, SS-2

Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

1.2, inclusive

No more than 5 valid defects per month

Re-performance Within 2 hours of notification

Periodic Surveillance, SS-3

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

1.3, inclusive.

0 defects per month

Re-performance Within 1 day of notification or a mutually acceptable timeframe to the QAP, customer and contractor.

Periodic Surveillance, SS-4

Quality Control Inspection procedures are followed and documented in accordance with Contractor’s Quality Control Plan

2.1 0 valid defect per month

Contractor shall provide a written Corrective Action Report within 24 hours of notification

100% Inspection

2.1 Quality Control The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

2.1.2 Quality Control Plan. The contractor shall submit a Quality Control Plan upon award to the CO for acceptance. The Quality Control Plan shall demonstrate how the contractor intends to ensure quality performance during the contract period of performance. The contractor shall maintain the Quality Control Plan throughout the life of the contract. The contractor shall provide any updates to the plan to the CO for acceptance with a copy to the QAP when changes occur. The Quality Control Plan shall include the following:

2.1.2.1 Inspection System. Written procedures for the inspection system includes the title/name of the individual responsible for the Quality Control Plan and who shall perform the inspections. The location of inspection records and key control logs shall be made available to the government at all times during the term of the contract.

2.1.2.2 Deficiency Prevention. An inspection form describing the method for identifying and preventing defects in the quality of service performed.

2.1.2.3 Inspection Record. The inspection record provides the following information:

a. Date, time, and location (building number) of the inspection.

b. Title and signature block for the person who performed the inspection.

c. Ratings of acceptable or unacceptable for all work performance inspected.

d. Areas (room number, section, etc.) found to be deficient and corrective action taken.

e. Total number of observations and defects.

f. Type of inspection (100%, random, periodic, etc.)

g. Frequency (weekly, monthly, daily, etc.) of inspection.

2.1.2.4 Notification Plan. The contractor shall submit a notification plan upon award to the CO for acceptance. The contractor shall maintain the Notification Plan throughout the life of the contract. This plan shall include information for points-of-contact on snow removal. The plan shall also state what method shall be used to notify personnel. The contractor shall provide any updates to the plan to the CO for acceptance with a copy to the QAP when changes occur.

2.2. Quality Assurance. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The QAP shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The QAP will use the contractor’s work schedule or modified version thereof, to record surveillance results. Results of the surveillance then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the QAP will initiate and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the Contracting Officer within 10 calendar days of receipt.

2.3 Performance Assessment.

2.3.1 Periodic Surveillances. This method requires the QAP to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 4.19). Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS or modified version thereof shall be used for QAP scheduled inspections and results documentation.

Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service within 2 hours after notification.

Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a warning or letter of concern from the Contracting Officer.

Exceeding the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2 Customer Complaints. The QAP will receive and investigate complaints. The QAP shall be responsible for initially validating customer complaints. The Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with the QAP and the Contractor. Validated customer complaints shall be re-performed within 2 hours of notification.

Exceeding the performance threshold for performance objectives in any one month period shall result in a warning or letter of concern from the Contracting Officer.

Exceeding the performance threshold for performance objectives for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.3. 100% Inspection. When 100% inspection is used, all articles will be inspected each time the task is performed to ensure compliance. The results will be recorded on the inspection record. Valid defects should be forwarded to the contractor for his corrective action. When the contractor documents the corrective action proposed to prevent future defects, the QAP will evaluate the proposed corrective action and forward the information to the CO for their records.

2.4 Periodic Quarterly Progress Meetings. The Contracting Officer, Functional Commander, QAP, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, distributed to the functional area and the contractor.

Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Facilities. The government will provide storage space of 200 Square Foot. No alterations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1 Janitorial Closets. Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2 Government Furnished Supplies and Equipment. The Government will furnish toilet paper, paper towels (Bi-Fold, C-Fold, Tri-Fold) and hand soap.

3.3 Government Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1 Utility Conservation. The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 Telephone Service. The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

3.5 Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 Solid Waste Collection and Disposal. The Contractor shall use existing bulk containers to dispose of trash or refuse generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.7 Mail Service. The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

4. General Information

4.1 Hours of Operation. The contractor shall perform the services required under this contract during the following hours. The contractor is not required to perform services on Federal Holidays. Buildings 11403, 20630, 26933, and 31235 are open from 0630 to 1745, Monday through Friday. Building 26933 will be open the 1st Saturday the month (the 2nd Saturday of the month if falls on a holiday) from 1700 to 2200. This shall require a Sunday cleaning where nighttime task apply.

4.1.1. Normal Base Hours. Base hours of operation are 06:00 hours to 18:00 hours, Monday through Friday. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2. Base Wide Facilities, Hours of Operation. Reserve

4.1.3. Child Development Center (CDC), Hours of Operation. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

Buildings Daytime Cleaning (Coverage Times)

11403 0730 – 1800

20630 Side “A” 0730 – 1800

20630 Side “B” 0730 – 1800

26933 0730 – 1800

31235 0730 – 1800

Buildings Nighttime Cleaning (Start Time) Completion Time

11403, 20630, 26933, 31235 (Includes once a month Sunday Cleaning in 26933.)

1800 0600

4.1.3.1 CDC Hours of Operation Other Than Normal. There will be mission situations that require the contractor to work other than normal hours. Some of these situations are military exercises, contingency operations, or weather emergencies. Operational hours during these events shall be as identified in the pre-performance conference. Days of service could include weekends. The Facility Manager or Supervisor shall notify the QAP at least one week prior to a scheduled exercise requesting service for hours of operation other than normal.

4.2 Federal Holidays.

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

4.2.1. When a holiday falls on a Saturday, the preceding Friday shall be considered a holiday.

When a holiday falls on a Sunday, the following Monday shall be observed. If a periodic task, as scheduled by the contractor, falls on one of the above listed holidays, the contractor shall perform said task on the next workday following the holiday.

4.3 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.3.1 In the event the base commander determines it necessary to close the base due to adverse weather, a base or local disaster, security problems or other event, the following radio and television stations will be notified:

Television Stations - WHIO 7 Radio Stations - FM - WHKO 99.1

WDTN 2

WKRC 12 AM - WHIO 1290

WKEF 22 WBNS 1460

WBNS 10 WTVN 610

4.3.1.1 Additionally, base status information can be obtained by calling (937) 656-7669 (i.e., 656-SNOW) or by going to the public, off-base website at http://www.wpafb.af.mil/.

4.3.1.2 The contractor shall not receive any other form of notification of a base closure from the government. The contractor is responsible for the notification of his/her employees.

4.4 Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander. According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Custodial Services requirements under this PWS are non-essential to be performed during a crisis.

4.5 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW AFFAR 5352.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

4.5.1 The contractor is responsible for ensuring employees comply with all security requirements imposed by the Base Commander at all times while its employees are on the installation. The contractor shall also follow the instructions of each organizational commander pertaining to security.

4.5.2 The contractor shall not be granted access to classified information, but shall be required to perform duties in controlled areas where classified information is processed and stored. If the contractor inadvertently gains access to classified information, the contractor shall notify 88 SFS/SFAI at (937) 255-4443 within 30 minutes of the incident.

4.6 Cleaning and Restroom Supplies. The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the contracting officer not later than the pre-performance conference for approval by the Contracting Officer. After approval, any new cleaning supplies added to the contract will need approval before being used on the installation.

The cleaning inventory supply list shall contain the following information:

Product name Manufacturer Item use Disposal procedures if material remains after usage Storage of item

The contractor shall be responsible for the proper disposal of all their cleaning supplies.

A material safety data sheet (MSDS) shall also be provided for each cleaning and restroom supply item and employees will be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable.

NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.