PWS_Sec_Mgt_6-17-14_(1).pdf

Performance Work Statement For Security Management System

June 17, 2014

PR: F3QCCL4036A002

1.0 Description of Services

1.1 This Performance Work Statement covers preventive maintenance and repair, hardware and software technical support on JCI P2000 Access Control and all hardware associated to the control of the program. The contractor shall provide all personnel, tools, labor, materials, equipment, transportation and parts necessary to perform on-site preventive maintenance and repair on all equipment. See Attachment A for total listing. The service shall include on-site diagnosis and correction of all hardware and software failures. The Preventive Maintenance

Schedule is shown in Attachment B for various types of equipment.

1.2 Preventive Maintenance

The Preventive Maintenance service shall begin 45 days after contract award. It shall be performed quarterly thereafter to include, but not be limited to, cleaning, lubrication, and replacement of worn components, provide monitoring, repair, inspection and/or response services. The schedule for Preventive Maintenance shall be coordinated with the on-site

COR within the first two weeks of each quarter for arrival time. Configuration of all replacement parts furnished by the contractor shall be identical to the removed part (s) where feasible. If identical part(s) are not available, replacement part(s) must fulfill the same functionality.

Upon request, the contractor shall provide all manufacturers' specifications required to perform inspections at no additional cost to the government.

1.4 Unscheduled Repair and Technical Support/Over and Above

The contractor support shall consist of diagnosis and repair of all hardware or software failures. The contractor shall respond by telephone to requests for technical assistance within two hours following receipt by telephone of such request from, EMXG or SMXG.

The Contractor shall contact the on-site COR of the area and determine if repair materials that will be new, used, or reconditioned.

It is recognized by the parties hereto that during the performance of this contract, services and other system support not forecast, may be required hereunder, and shall be independently estimated and priced on a case-by-case basis. Written authorization for services not identified must be received from EMXG or SMXG through the PCO prior to commencement of required activity. Authorization to proceed will be provided by work request approved by the

Procuring Contracting Officer (PCO).

1.5 Repair Time

EMXG: In the event technical assistance results in a requirement to replace a part or component, the contractor shall arrive on site providing all in-stock parts, components, or assemblies within twenty-four hours (24) of failure diagnosis. If a required part, component, or assembly is not in stock, the contractor shall contact the On-site COR of the area. The repair shall be completed in twenty-four hours (24) hours after receipt of the part.

SMXG: In the event technical assistance results in a requirement to replace a part or component, the contractor shall arrive on site providing all in-stock parts, components, or assemblies within four (4) hours of failure diagnosis. If a required part, component, or assembly is not in stock, the contractor shall contact the on-site COR of the area. Repairs shall be complete in four (4) hours after receipt of the part.

1.6 Upgrades

1.6.1 Software

Software upgrades shall be compatible with existing hardware. Contact the on-Site COR so that a request for approval for the upgrade can be sent to the Unit Communications and Information System Officer (USCO) for their respective group to interface with Robins 2k Network. The contractor shall analyze the relationship of all components in the systems which affect the software or the software performance requirements. The contractor shall determine how the software interfaces with other components to perform required system functions.

a. Peripheral equipment identification. The contractor shall identify all equipment with which the software will interface. The contractor shall identify the physical characteristics and type of all equipment interfaces.

b. Interface identification. The contractor shall identify all other computer programs or systems with which the software will interface.

(CDRL A001 Software Development, DOD-STD-1679 Rev A)

1.6.2 Hardware Upgrades

Hardware upgrades must be compatible with existing software.

2.0 SERVICE SUMMARY

I

Performance Objectives PWS Para. Performance Threshold

Preventive Maintenance 1.3

The service shall begin 45 days after contract award for the first Preventive as specified in Appendix B

Technical Support Diagnosis and repair of all hardware and

1.4 Respond to telephone request for technical assistance within two software failures. hours following receipt of such a request.

Software Upgrades to the latest version 1.6.1 Software upgrades shall be compatible with existing hardware.

Repair Time 1.5

EMXG: Twenty-four (24) hours after diagnosis.

SMXG four (4) hours after diagnosis.

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES.

a. GFM/GFE is not authorized.

b. Contractor shall furnish all materials and parts necessary for the repair of the end item.

4.1 Hours and Location of Performance:

Unless requirement is noted under Locations below, Contractor personnel shall observe government holidays and closings, such as energy conservation days, in accordance with the guidance provided for the WR-ALC general civilian populace. Government holidays are as follows: New Year's Day, Martin Luther King's birthday, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day and

Christmas Day.

EMXG Location 1: The contractor shall be required to perform all duties during normal working hours of the Government, Mon- Fri. 0700-1600, excluding Government holidays List holidays. Work will be performed on-site at Robins AFB, in the Avionic Complex 402 EMXG, Bldgs. 640 and 645.

SMXG Location 2: Work shall be performed on-site at Robins AFB, in the Software Maintenance Complex 402 SMXG, Buildings 229 North, East, Central and South. The contractor will be required to provide on-site response 24 hours a day, 7 days a week (including Government holidays).buildings 229 N.E.C.S.

4.2 On-site COR

The Government will designate an On-site COR for each group as a single point of contact through which all contractor-provided services will be requested and/or accomplished. The government will notify the contractor, in writing, of any changes of the CORs through the

Contracting Officer.

4.3 Contractor Manpower Reporting. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Security Management System via a secure data collection site.

The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each

Government fiscal year (FY), which runs 1October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31

October* of each calendar year. Contractors may direct questions to the CMRA help desk.

Contractors are required to input data by 31 October of each year.

Uses and Safeguarding of Information; Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force

CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://w ww.ecmra.mil.

4.4 Performance of Services During Crisis

The Functional Commander/Director has determined, by placing in writing their decision, that this requirement is not Mission Essential (M-E) in accordance with DoDI

1100.22, Policy and Procedures for Determining Workforce Mix and DFARS 237.76, Continuation of Essential C o ntractor Services.

EMXG: Essential/Non-Essential: Not mission essential.

SMXG: Essential/Non-Essential: Not mission essential.

4.5 INSPECTION OF SERVICES CLAUSE

The Federal Acquisition Regulation (FAR) 52.246-4, Inspection of Services, Fixed Price, gives the Government the right to inspect Contractor Performance.

4.6 ENVIRONMENTAL MANAGEMENT SYSTEM (EMS)

IAW 1 Aug 07, AFMC/CV Policy Letter, Conformance with Air Force Environmental

Management System (EMS) Requirements for Contracts Performed on Air Force

Installations and the 1 1 Dec 06, SAF Policy Letter, Conformance with Air Force

Environmental Management System (EMS) Requirements for Contracts Performed on Air

Force Installations

All contractors who physically perform work on Robins Air Force Base (RAFB) must receive EMS General Awareness Training. All prime contractors must complete the training prior to beginning work on RAFB and must ensure that all subcontractors comply with this requirement.

78 CEG/CEV has already developed EMS training and it's a requirement for military and civilians working on Robins. The policy letter made it mandatory for contractors working on

Robins to complete EMS Training.

There are three ways contractors can complete EMS training:

• With CAC, go to 78 CEG/CEV website and click on EMS General Awareness

Training, choose Option 1 https://geobase.robins.af.mil/emstraining/EMSTrainingOptions.aspx

• Without a CAC, request a copy of EMS training from 78 CEG/CEV Workflow Mailbox.

If a company is ISO 14000 certified, the contractor does not have to complete Robins AFB EMS General Awareness Training; however, the contractor must submit documentation to the Contracting Officer (CO) stating ISO 14000 Certification.

4.7 GREEN PROCUREMENT PROGRAM (GPP)

GPP is a mandatory federal acquisition program that focuses on the purchase and use of environmentally preferable products and services. GPP requirements apply to all acquisitions using U. S. Government appropriated funds, including services and new requirements. FAR 23.404(b), Agency Affirmative Procurement Program, applies and states the GPP requires 100% of EPA designated product purchases that are included in the

Comprehensive Procurement Guidelines (CPG) list that contains recovered materials, unless the item cannot be acquired: (a) competitively within a reasonable timeframe; (b) meet appropriate performance standards, or (c) at a reasonable price. The prime contractor shall be responsible for ensuring that all subcontractors comply with this requirement.

4.8 Contracting for Service within Iraq/Afghanistan: Does not apply.

4.9 Quality Control Plan (QCP). The contractor's QCP is the foundation upon which quality work is based. The QCP is submitted after award in accordance with

DD1423 Data Item Number (CDRL A003, Data Acquisition Document Number

DI-QCIC-81722, Contractor's Progress Status & Management Report (Contractor's

Quality Control Plan) and is approved by the Contracting Officer Representative

(COR) before any work begins. The plan shall be comprehensive, detailed, and logical if the contractor's quality control program is to be effective and shall include a site safety checklist when applicable. The plan shall demonstrate that the contractor has fully considered the specific contract requirements and special factors peculiar to the project. The Government reserves the right to require necessary changes in the plan and in contractor operations to obtain the specified level of quality. If changes to the plan are necessary, the changes must be made and accepted by the Contracting

Officer, prior to their implementation. (CDRL A002, Quality Program Plan, DI-

QIC-81722).

4.10 N/A

4.11 Packaging: Does not apply.

4.12 Item Unique Identification (IUID) Requirements: Does not apply.

4.13 Security and Work Area Access

4.13.1 Government escorts for non-National Security cleared personnel are required when work shall be performed in secure controlled access facilities and restricted zones. To ensure performance starts as soon as possible, the contractor shall provide the names, social security numbers, driver's license numbers and state of issue, and birth date of the personnel who shall be performing on this contract. This information is required by the 78th Security Forces Squadron (78 SFS) to grant contractor access to Robins AFB. All contractor personnel requiring access must have and present Social Security Card to 78 SFS Visitor Center personnel at the time of badge issuance.

4.13.2 Secure or Restricted Access Areas

4.13.2.1 The contractor shall ensure all employees comply with all security requirements imposed by the local installation commander at all times, and shall follow all instructions of the organizational commander having jurisdiction over the area being serviced in all matters pertaining to security and safety. The contractor and his personnel shall be required to coordinate and schedule all work in classified or restricted areas by submitting visit request in the Joint Personnel Adjudication System (JPAS) with appropriate Security Manager three calendar days prior to entering these areas.

4.13.3 Security and Privacy

4.13.3.1 All contractors shall require completed and favorable National Agency Check (NAC). Access to classified information is not expected to be required in the performance of the contract. The contractor shall abide by all security p r o c e d u r e s applicable to the workload. This workload shall provide contractor employees with access to information protected by the Privacy Act. The contractor shall follow established policies and procedures in handling this information. All contractor employees shall complete all AF directed security training IAW established policies and procedures. All contractor employees shall complete Privacy Act Training (available as a Computer Based Training) within 30 days of being assigned to this contract. Unclassified, but sensitive, information shall be handled IAW the applicable distribution statement as defined by AFI 61-204 (Disseminating Scientific and

Technical Information).

4. 12.4 Network Access

4.12.4.l Network access is a privilege that may be extended to contractor employees. It shall be granted only after all criteria have been met and may be suspended for cause as defined in AFI 33-1 15 Vol. 2 (Licensing Network Users and Certifying Network Professionals). Network access shall be approved in accordance with AFI 31-501 (Personnel Security Program Management), AFI 31-601 (Industrial Security Program Management), AFI 33-115, Volume 1 (Network Operations (NETOPS)), AFI 33-200 (Information Assurance (IA) Management, AFSSI 5027 (Network Security Policy), DoDI

8510.01 (Information Assurance Certification and Accreditation Process (DIACAP)), DoDD

8500.01 E (Information Assurance), DoDI 8500.02 (Information Assurance (IA) Implementation), DoDD 8570.01-M (Information Assurance Training, Certification and Workforce Management), DoDD 5220.6 (Defense Industrial Personnel Security Clearance Review Program) and DoDI 5220.22 (National Industrial Security Program (NISP)). Every AF network user must possess a completed and favorable National Agency Check (NAC) or civilian and Local Files Check (LFC). Additionally, a Local Agency and Credit Check (NACLC) is required to perform. The NACLC is a requirement for working on Government installations and any costs associated with obtaining the NACLC shall be the responsibility of the Contractor. In addition, contractors performing in an IT-I position (DOD 5200.2-R (Personnel Security Program), require a current and favorable Limited

Background Investigation (LBI). Foreign Nationals must meet the requirements of AFI 31- 501 prior to access. Access by Foreign Nationals must be processed and approved by the Foreign Disclosure Office (FDO) in accordance with AFSSI 8522 (Access to Information Systems).

4.12.5 DoDD 8570 Certification

4.12.5. l As stated in Department of Defense Directive 8570 (DoDD 8570.01 ), "all persons, including contractors, who conduct Information Assurance functions in assigned duty positions are required to carry an approved certification for their particular job.

4.13 Records, Files, Documents and Work Papers

All official records (regardless of media) as defined in 44 U.S.C. Part 3301 and AFI 33-322 (Records Management Program), are the property of the United States Government and shall remain so upon termination or completion of this contract. Additionally, any documentation, material or software purchased or developed using government funds to accomplish or contribute to the accomplishment of this task shall be government property.

4.14 Health and Safety Plan. Within 1 0 calendar days after contract award, the contractor shall provide a copy of their company Safety Plan that is required to ensure compliance with the Occupational Safety and Health Act (OSHA) (Public Law 91-596).

A copy shall be provided to the CO, COR and the Safety Office for review. Within 5 working days, the Safety Office will provide acceptance or non-acceptance to the COR and CO. The contractor Safety Plan shall address in detail the items listed in the Contract

Appendix C. For task specific procedures identified in the Contract Appendix C, the contractor's internal procedures for those tasks must be identifiable within the submitted

Safety Plan or shall be provided in an amendment or addendum to the company's Safety

Plan. If task specific procedures identified in the Contract Appendix C, are not submitted with the contractor's

Safety Plan, the submitted Safety Plan will be returned as NOT ACCEPTED. The contractor will have 5 working days to resubmit the Safety Plan, amendment or addendum to address or correct issues identified for non-acceptance. The Safety Office will provide acceptance or non-acceptance of the resubmission within 5 workings days of receipt to the

COR. (CDRL A003, Contractor's Standard Operating Procedures, DI-MGMT-81580)

4.14.1 Mishap/Incident Reporting. The contractor shall notify the WR-ALC Safety Office at (478)-926-1708 during duty hours and (478)-926-3567 after hours, in four (4) hours after initial notification of any mishaps or incidents for damage to DoD property and employee injuries as a result of the contract operation. The contractor shall also follow Appendix C guidelines when reporting mishaps/incidents. The contractor shall immediately secure the mishap scene and damaged property and impound pertinent maintenance and training records until released by the Government’s Safety Office (WR- ALC/SEG). Such release shall be accomplished through the CO. The contractor shall cooperate and assist Government personnel in the investigation of the incident and submit an Accident/Incident Report within 24 hours of the accident/incident. The Contractor shall require all subcontractors to comply with required safety, health and fire standards.

(CORL A004, Accident/Incident Report, DI- SAFT - 81563/T)

4.15 PROCEDURE FOR INVOICING/PAYMENT/ACCEPTANCE

Information regarding Wide Area Work Flow-Receipt and Acceptance is available on the

Internet at https://wawf.ef mil. The contractor shall note "Final payment" on the last invoice submitted in WAWF.

5. Attachments Attachment A: Services Schedule of Equipment

Attachment B: Preventive Maintenance

Schedule, A listing of various kinds of equipment and their required calibration periods.

Building # Gate#

How Many

Type Manual/Motor/Brand

Entry Control

CK 721 INTELLIGENT Field Panel

Power Supplies

Batteries

Card Reader and Door Peripherals

Proximity Reader

Locks

S300 RDR2 Door Control Unit

EG-PIR Egress Device

Alarm Contacts

Turnstiles Access Point

Electro-Mechanical Full Height

Proximity Readers

Power Supplies

S300 RDR@ Door Control Unit

Solenoids

Springs

Replace turnstile springs and grease bearings

Personal Perimeter Sliding gates, Operator & Reader

Perimeter Vehicle Sliding Gates, Gate operator and reader

Sliding Personnel Door, no reader equipment

Rapid Roll Door, Operator and Reader

Attachment A

SERVICES SCHEDULE OF EQUIPMENT

EMXG

and Turnstile map Bldgs. 640 & 645 These are the total for both 640 & 645 and are included as such.

C'I u· -7 f--

9'

, j -- . ., ,r -it

SMXG Locations and Eq uipment

•.rr }

I' i t

·:.J

Building # Quantity Manual/Motor/Brand Bldg 229 N I E/ S IC 0.50 P2000 Software

30 S300 RDR2 I

26 Standby Power supply (batteries) 39 Access R t Door (magnetic locks)

Bldg 229 N IE/ S IC

CK72 l Intelligent Field Panel-includes below; i

I

Power supply

Batteries

Bldg 229 N I E/ S IC

Card readers and floor peripherals- Includes below:

Proximity Rader Locks S300RDR2 Door Control Unit EG-PIR Egress Device Alarm Contacts

Bldg 229C/SCIF and 229S

18 Cameras (CCTV)

3 DVN

EXHIBIT A - SCHEDULE OF INSTALLED EQUIPMENT - Bldg 229 N.E.C.S.

Schedule of Equipment

SMXG

Attachment B Preventative Maintenance Schedule

RAFB Preventative Maintenance Routine Schedule

Topic I Equipment Service Inspection Period

Server Software Upgrade to Latest Revision Annually Panel Firmware Upgrade to Latest Revision Annually

Every Two Panel Hardware Replace Batteries Years

Replace Springs, Grease Turnstiles Bearings Quarterly Personnel Sliding Gates - Perimeter Clean I Lubricate Quarterly Vehicle Gate Replace Drive Wheel, Rollers Quarterly Vehicle Gate Check and Fill Hydraulic Fluid Quarterly Rapid Roll Clean I Lubricate Quarterly Personnel Sliding Gates - Bldg Clean I Lubricate Annuallv