QASP.pdf

PR: FD2060-16-00163 QASP 1

Quality Assurance Surveillance Plan (QASP)

For

Purchase Request: FD2060-16-00163

Depot Repair of Receiver/Transmitter Sub-Assemblies applicable to the

AN/APN-232 System, Combined Altitude Radar Altimeter (CARA)

Date: 10 Mar 16

1.0 Performance Management

1.1 Objective(s): Depot level repair of the AN/APN-232 Shop Replaceable Units (SRU) in support of the Air Force Sustainment Center (AFSC), Supply Chain Management Operational Availability of the Combined Altitude Radar Altimeter (CARA). National Stock Numbers, Part Numbers and Nouns are listed below this paragraph. The extent of repair work required shall be determined by the initial inspection/bench check and required disassembly to return this item to a serviceable end item that shall efficiently serve its intended purpose. Original design of the end item and parts thereof, or the design functional capabilities of the end item, shall not be changed, modified or altered unless such changes are authorized in writing by the Procuring Contracting Officer (PCO). The war fighter will benefit by having more aircraft available with a fully functional Combined Altitude Radar Altimeter to perform their wartime/training missions.

NSN Noun Part Number 5895-01-190-2940CW RF Assembly 8020000852-4 5895-01-338-6519CW Switch & Filter Assembly 8030005269-1 5895-01-567-7326CW Signal Data Converter (SDC) 8010000806-3

1.2 Result(s): Through this contracting effort, the Multi-Functional Team (MFT) is striving to achieve superior customer service and quality repair. Superior customer service includes timely repair of items that meet or exceed scheduled deliveries; timely responses from the contractor when information and status needed; regular flow of information between contractor and Government; and knowledgeable contractor with an in depth understanding of necessary repairs.

Quality of repairs would include low to no PQDR’s and condemnations. The MFT will consider this effort a success if the contractor meet or exceeds the objectives and thresholds established by the MFT in the services summary of the PWS.

2.0 Assessment Management

2.1 Services Summary

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Performance Objective

PWS

Reference

Performance Threshold Method of Surveillance

Meet delivery schedule for all requirements.

4.0 There shall be no more than

one late delivery per quarter.

The Contractor shall notify the Government if the delivery of any asset will not meet the scheduled delivery date specified in the contract.

CAV-AF transactions will be monitored by the PMS and this surveillance will be documented, quarterly by the COR in the PAR.

Repair and return assets to the Government in serviceable condition.

4.2.8

There shall be no more than two Product Quality deficiency Reporting (PQDR) annually during the period of performance of contract.

The ES will monitor the issuance of PQDR(s). This surveillance will be documented quarterly by the COR in the PAR.

Maintain prompt and correct

CAV-AF

Reporting.

4.7 All CAVAF transactions shall

be accomplished daily or as transactions occur basis. The following metrics will be monitored:

- GFM In-Transit

- Repairable GFM Accountability

- Assets Not on Contract

CAV-AF transactions will be monitored by the PMS and this surveillance will be documented, quarterly by the COR in the PAR.

2.2 COR Online File Documentation:

2.2.1 The COR will establish and maintain an online file containing training and surveillance documentation (COR Profile and COR Online File in the CORT Tool) in accordance with DFARS PGI 201.602-2(d)(vi); AFFARS MP5301.602-2(d)2.5; the OUSD Memorandum, dated Mar 29 2010; and the OUSD Memorandum, dated Mar 21 2011.

2.3 Plan for Corrective Action:

2.3.1 Unsatisfactory Contractor performance will result in the COR issuing a negative PAR. The COR will prepare and forward the negative PAR to the PCO for submission to the Contractor.

The PCO will submit the negative PAR to the Contractor for corrective action. In Section II of the negative PAR, the Contractor shall explain the discrepancy and identify the corrective action they shall take to resolve the discrepancy and prevent recurrence. The Contractor shall sign and return the negative PAR to the PCO by the suspense date applicable to each PAR. The COR will upload the negative PAR in the CORT Tool in accordance with DFARS PGI 201.602- 2(d)(vi)(B).

2.3.2 If repetitive negative PARs or a single negative PAR identifying critical Contractor non-compliance are issued without satisfactory resolution, the COR will initiate the CAR process.

However, the MFT reserves the right to issue a CAR at any time based on the severity of the Contractor non-compliance. The COR will prepare a CAR and forward it to the QAPC. The

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QAPC will assign a control number and forward the CAR to the PCO and courtesy-copy the COR. The PCO will set a suspense date and submit the CAR to the Contractor for corrective action. The Contractor shall sign and return the CAR, with corrective action plan, to the PCO for acceptance by the MFT by the suspense date. The corrective action will be tracked and documented until the discrepancy is resolved. The COR will notify the QAPC that the CAR has been closed. The COR will upload the CAR in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vi)(B). The CAR will become part of the PCO contract file. If the CAR process fails to resolve the discrepancy, the PCO has the right to invoke remedies based on clause(s) included in the contract.

2.4 Acceptance of Services:

2.4.1 In accordance with the Federal Acquisition Regulation (FAR) and applicable supplements and with all applicable guidance and clauses listed in the contract, the Contractor shall submit/process payment requests and receipt/acceptance documents via Wide Area WorkFlow e- Business Suite / Invoicing, Receipt, Acceptance, and Property Transfer (iRAPT).

2.4.2 CDRL deliverables may be submitted using iRAPT or be submitted directly to the MFT member identified on the CDRL. The CDRL will determine submittal requirements; however, separately priced data must be accepted in iRAPT in order for the Contractor to receive payment, and both separately priced and non-separately priced data must be accepted in iRAPT in order for the contract line item to be closed out.

2.4.3 Repair will be accepted by DCMA at the site and all other by the assigned COR.

3. General Responsibilities of Multi-Functional Team (MFT)

3.1 Fostering partnerships with industry to ensure cooperation and exchange of information occur. Conducting market research to identify commercial products and services which already exist, product developments, technological advancements, suppliers’ capabilities, new vendors and commercial best practices. Providing findings to the MFT member responsible for preparing the market research report.

3.2 Identifying Government requirements. Ensuring the acquisition is linked to the United States Air Force (USAF) mission. Ensuring key stakeholders participate in developing, implementing and executing the acquisition strategy.

3.3 Planning, programming, and budgeting adequate funds to ensure the acquisition is executed within approved funding.

3.4 Ensuring the acquisition utilizes Performance-Based Service(s) Acquisition (PBSA) methods including establishment of performance thresholds, procedures to evaluate Contractor performance and positive/negative incentives to encourage the highest quality of services.

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3.5 For other than sole source acquisitions, developing, implementing and executing a source selection that provides a thorough assessment of the proposals of the offerors and the best value for the Government.

3.6 Conducting an Initial Contract Performance Review (30-Day Review) in accordance with Air Force Instruction (AFI) 63-138, Acquisition of Services, paragraph 6.4. Preparing Annual Execution Review (AER) reports in accordance with AFI 63-138, paragraph 5.2. Proactively reporting significant variances in quality of services, cost and/or schedule to Government management throughout the contract/order Period of Performance (PoP).

3.7 Developing, implementing and managing milestones to ensure the Contractor is on schedule for meeting Government requirements within the contract/order PoP. Developing, implementing, and executing Contractor performance measurement and management in accordance with the Quality Assurance Surveillance Plan (QASP).

3.8 Conducting surveillance of Contractor performance to ensure Government requirements including quality of services, cost and schedule are met. Providing results of surveillance to the Contracting Officer’s Representative (COR) for input into the Performance Assessment Report (PAR) and to the MFT member updating the Contractor Performance Assessment Reporting System (CPARS).

3.9 Identifying opportunities to improve Contractor performance throughout the life of the contract/order including benchmarking against industry. Promoting initiatives to improve Contractor performance, assessing the risks associated with initiatives, using the QASP to implement initiatives, and monitoring the success of implementation.

3.10 Ensuring customer needs are met.

4. Specific Roles and Responsibilities of MFT Members

4.1 Program Manager (PM): Responsible for overall program. Serves as MFT lead. Works with the MFT to identify Government requirements and prepare Purchase Request (PR) package.

Prepares and submits Contractor Performance Assessment Reports (CPAR).

4.2 Engineer: Works with MFT in conducting market research. Responsible for providing technical and engineering support to IPT members as required. Prepares market research report.

Prepares Air Force Materiel Command (AFMC) Form 807, Recommended Quality Assurance Provisions and Special Inspection Requirements. Prepares technical Department of Defense (DD) Form 1423-1(s), Contract Data Requirements List (CDRL). Works with MFT in developing other technical requirements for PR package. Requests, reviews and approves Engineering Change Proposal(s) (ECP).

4.3 Production Management Specialist (PMS) - Buyer: Provides Program Control Number (PCN) to IPT as needed. Is responsible for initiation, preparation, and coordination of funding documents (i.e. 206, 801, and 804) for organic repair activities. Provides repair-related support

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to IPT members to include, but are not limited to, file maintenance, budget preparation, program reviews.

4.4 Production Management Specialist (PMS) - Seller: Is responsible for initiation, preparation, and coordination of non-organic funding documents (i.e. PR, MIPR, etc.) for repair requirements with IPT members. Ensures funding documents comply with applicable guidance and policy. Coordinates and informs IPT of any contractor repair issues. Provide repair-related support to IPT members to includes, file maintenance, budget preparation, program reviews.

4.5 Inventory Management Specialist (IMS): Coordinates customer issues with IPT as needed to provide response to customer. Initiate and coordinate in conjunction with IPT members all cataloging and disposal actions. Identifies the requirement(s) and initiates, prepares, and coordinates funding documents (i.e. PR, MIPR) for buys and passes the repair requirements to PMS Buyer. Provide item-related support to IPT members. Examples include; identifying requirement, file maintenance, budget/requirement review, budget preparation, and other program reviews.

4.6 Equipment Specialist (ES): Responsible for reporting all technical issues to the IPT.

Primary point of contact for configuration control and configuration management. Responsible for technical documentation updates and accuracy and identifying such to the IPT. Examples include Time Compliance Technical Orders (TCTOs), Technical Orders (TOs), AFTO 22s, 202s and 252s, etc. Provides technical support to the IPT including but not limited to the following;

file maintenance and requirements methodology, failure data analyses via maintenance data documentation, configuration management, provisioning, Deficiency Report resolution via Material Improvement Project (MIP), IDEA evaluation and implements enhancements or modifications.

4.7 Data Management Officer (DMO): Assists in preparation of Data Item Description(s) (DID). Validates DIDs. Assists in preparation of CDRL(s). Acts as Approving Official (AO) for CDRL(s). Schedules and co-chairs the Data Requirements Review Board (DRRB).

4.8 Contracting Officer’s Representative (COR)

4.8.1 In accordance with Defense Federal Acquisition Regulation Supplement (DFARS) Procedures, Guidance, and Information (PGI) 201.602-2(d)(iv), Career Development, Contracting Authority, and Responsibilities / Contracting officers / Responsibilities, and the Office of the Under Secretary of Defense (OUSD) Memorandum, Deployment of the Department of Defense (DoD) Contracting Officer Representative Tracking Tool (CORT Tool), dated Mar 21 2011 OUSD memo 21 Mar 11, self-nominates in the CORT Tool.

4.8.2 Works with MFT in conducting surveillance on Contractor performance and evaluating Contractor performance in accordance with DFARS PGI 201.602-2(d)(v). Reports unethical conduct and instances of fraud, waste and/or abuse to the Procuring Contracting Officer (PCO) in accordance with the OUSD Memorandum, DoD Standard for Certification of Contracting Officer's Representatives (COR) for Service Acquisitions, dated Mar 29 2010 OUSD memo 29 Mar 10. Inspects and accepts/rejects deliverables during contract/order performance and at http://www.acq.osd.mil/dpap/dars/pgi/docs/Signed_CORT_Policy_Memo.pdf http://www.acq.osd.mil/dpap/policy/policyvault/USA005569-09-DPAP.pdf http://www.acq.osd.mil/dpap/policy/policyvault/USA005569-09-DPAP.pdf

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close-out to ensure contract/order terms and conditions are met in accordance with the OUSD Memorandum, dated Mar 29 2010. Monitors Contractor payment and verifies it is commensurate with Contractor performance in accordance with the OUSD Memorandum, dated Mar 29 2010.

4.8.3 Documents Contractor performance via PARs, Corrective Action Reports (CAR), etc. in accordance with DFARS PGI 201.602-2(d)(vi)(B). Issues PARs and negative PARs or CARs as required. Provides reports (e.g., PARs, CARs, etc.) on Contractor performance to the PCO in accordance with the Federal Acquisition Regulation (FAR) and applicable supplements and will be in compliance with all applicable guidance and clauses listed in the contract.

4.8.4 Establishes and maintains an online file containing surveillance, training documentation, initial and refresher training certificates, contract specific training, PWS, QASP and Annual COR Online File Inspection Checklists in accordance with the Federal Acquisition Regulation (FAR) and applicable supplements and will be in compliance with all applicable guidance and clauses listed in the contract.

4.8.5 If applicable to the requirement, the COR will monitor control and disposition of Government property in accordance with the OUSD Memorandum, dated March 29, 2010.

4.9 Quality Assurance Program Coordinator (QAPC): Supports the MFT in the development of the contract/order quality assurance requirements specifically ensuring the requirements are clearly stated and enforceable in accordance with AFFARS MP5346.1031.c.(2), Contracting Office Responsibilities / Roles and Responsibilities. Provides training to CORs and COR management [e.g., Functional Commander/Functional Director (FC/FD), COR supervisor, etc.] in accordance with AFFARS MP5301.602-2(d)3.1, Designation, Assignment, and Responsibilities of a Contracting Officer’s Representative (COR) / Quality Assurance Program Coordinator (QAPC).

4.10 Procuring Contracting Officer (PCO):

4.10.1 Only individual authorized to enter into contracts for supplies and/or services by obligating the Government. Advises the MFT on QASP development including incentives and remedies tied to performance objectives and performance thresholds in accordance with AFFARS MP5346.1031.b.(1). Develops and awards a contract/order based on MFT requirements and acquisition strategy.

4.10.2 Determines if a COR is required to conduct/document surveillance of Contractor performance in accordance with AFFARS MP5301.602-2(d)1.2, Designation, Assignment, and Responsibilities of a Contracting Officer’s Representative (COR) / Contracting Officer Roles and Responsibilities. Upon notification of COR Supervisor approval of COR nomination in the CORT Tool, approves COR nomination in the CORT Tool and submits Designation of Contracting Officer’s Representative memorandum to the COR and Contractor for signature thereby ensuring the Contractor is notified of the COR assigned to the contract/order and their areas of responsibility and limitation of authority in accordance with DFARS PGI 201.602- 2(d)(v)(A) and AFFARS MP5301.602-2(d)1.5. Upon transfer/termination of the COR, issues a

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Revocation (Termination) of Designation of Contracting Officer’s Representative memorandum in accordance with AFFARS MP5301.602-2(d)1.10-1.12. Uploads Designation memorandum and, if applicable, Termination memorandum in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(v)(C) and the OUSD Memorandum, dated Mar 21 2011. Provides Contract- Specific COR Training to the COR in accordance with AFFARS MP5301.602-2(d)1.4.

4.10.3 Reviews COR reports (e.g., PARs, CARs, etc.) on Contractor performance in accordance with AFFARS MP5301.602-2(d)1.6. Inspects COR Online File and COR Profile in the CORT Tool, at a minimum annually, in accordance with DFARS PGI 201.602-2(d)(vii). Reviews and signs the Annual COR Online File Inspection Checklist and uploads checklist in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vii).

4.10.4 Responsible for administration of the contract/order except as delegated to the Administrative Contracting Officer (ACO). Monitors Contractor performance to ensure compliance with contractual requirements. Takes action, if necessary, to enforce contractual requirements. Approves/Disapproves travel requests for Contractor personnel after coordination with the Program Manager.

4.11 Contractor:

4.11.1 Participates as a member of the MFT upon approval of Justification & Approval (J&A) or Sole Source Justification (SSJ) if the acquisition is sole source and upon contract/order award if it is competitive.

4.11.2 Complies with contractual requirements including the PWS and CDRLs. Performs services required by the contract/order including the PWS and CDRLs. Provides the Government with contractual deliverables and other requested data by which Contractor performance will be evaluated.

4.11.3 Maintains an inspection process acceptable to the Government in accordance with Federal Acquisition Regulation and maintains records of inspections which shall be made available to the Government as long as the contract requires.

4.11.4 Signs and returns a PAR within five business days. Signs and returns a negative PAR with corrective action identified by the suspense date. Signs and returns a CAR with corrective action plan by the suspense date.

4.12 Defense Contract Management Agency (DCMA): Administers contract/order in accordance with FAR Part 42, Contract Administration and Audit Services. Accepts repair services (at site) in Wide Area Workflow (WAWF).

4.13 Contracting Officer’s Representative (COR) Supervisor: Upon notification of COR self-nomination in the CORT Tool, approves COR nomination in the CORT Tool in accordance with DFARS PGI 201.602-2, paragraph iii, and the USD Memorandum, dated Mar 21 2011. Inspects the COR Online File and COR Profile in the CORT Tool. Reviews and signs the Annual COR

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File Inspection Checklist. Considers COR duties in appraisal(s) in accordance with AFFARS MP5301.602-2(d), paragraph 2.4.

4.14 Functional Commander/Functional Director (FC/FD): The Functional Commander or civilian equivalent will determine if services are mission-essential and will continue in the event of a crisis in accordance with DFARS 237.7602(a), Continuation of Essential Contractor Services / Policy; DFARS 252.237-7023(a)(2), Continuation of Essential Contractor Services;

and AFI 10-403, Deployment Planning and Execution, paragraph 1.9.1.33.2. The Functional Commander will ensure mission-essential services are identified in the PWS in accordance with AFI 10-403, paragraph 1.9.1.33.2. In this case, services are not mission-essential and will not continue in the event of a crisis. Reference PWS paragraph, Continuation of Mission-Essential Services during a Crisis and QASP signature page.

5. Management Strategy:

5.1 The MFT will meet, at a minimum, quarterly to review Contractor performance.

5.2 The MFT will evaluate Contractor performance. The Contractor shall provide the Government with contractual deliverables and other requested data. The MFT will collect and analyze Contractor performance data and, if applicable, develop metrics to evaluate Contractor performance.

5.3 The COR will issue PARs, documenting both satisfactory and unsatisfactory Contractor performance quarterly. The COR will prepare and forward the PAR to the PCO for submission to the Contractor. The PCO will submit the PAR to the Contractor. The Contractor shall sign and return the PAR to the PCO within five business days. The COR will upload the PAR in the CORT Tool. Unsatisfactory Contractor performance will result in the COR issuing a negative

PAR.

5.4 If repetitive negative PARs or a single negative PAR identifying critical Contractor non-compliance are issued without satisfactory resolution, the COR will issue a CAR. However, the MFT reserves the right to issue a CAR at any time based on the severity of the Contractor non-compliance. If the CAR process fails to resolve the unsatisfactory Contractor performance, the PCO has the right to invoke the Inspection of Services clause identified in the contract.

5.5 Incentives

5.5.1 If Contractor performance meets or exceeds contractual requirements, positive incentives may include decreased surveillance, favorable CPARs, exercising options and recognition.

5.5.2 If Contractor performance does not meet contractual requirements, negative incentives may include increased surveillance, unfavorable CPARs, not exercising options and Government remedies identified in the services clauses identified in the contract.

6. Contractor Performance Assessment Reporting System (CPARS): If the total estimated value of the contract equals or exceeds one million dollars ($1,000,000.00); CPARS reporting is

PR: FD2060-16-00163 QASP 9

required, however even if the value is less the MFT may decide to also use CPARS reporting.

Accordance with FAR Part 42, Contract Administration and Audit Services, the MFT will evaluate Contractor performance. The Program Manager will review the PARs and other information contained in the COR Online File to prepare and substantiate the CPAR. The following areas will be rated on the CPAR as applicable: quality, schedule, cost control, management and regulatory compliance. CPARS will be updated, at a minimum annually, documenting Contractor performance for the contract/order in accordance with the Guidance for the Contractor Performance Assessment Reporting System (CPARS). More frequent updates may be made, as required, to document a significant improvement or decline in the level of Contractor performance. The Contractor shall have input into the CPAR prior to it being finalized. For each reporting period, the Government will provide the Contractor a draft CPAR with no ratings, only justifications, to examine for seven calendar days. After MFT review of the Contractor’s response, the CPAR will be coordinated through management up to the Division level. Once approved, the CPAR will be sent to the Contractor via CPARS for the official 60 calendar days review. The Contractor shall have the option to concur or non-concur, with comments, via CPARS.

7. Safety Requirements:

7.1 Mishap Notification/Investigation

7.1.1 In accordance with AFI 91-204, Safety Investigations and Reports, paragraph 2.4.6.1.1, the Contractor shall report mishaps involving damage or injury to USAF interests. In accordance with AFI 91-204, paragraph 1.3.1.1, damage or injury includes: damage to DoD property;

occupational illness to DoD military or civilian personnel; injury to on- or off-duty DoD military personnel; injury to on-duty DoD civilian personnel; and damage to public or private property or injury or illness to non-DoD personnel caused by USAF operations.

7.1.2 In accordance with AFI 91-204, paragraph 2.4.6.1.1, the Contractor shall ensure the USAF Safety Office and the applicable contract management authority are notified of mishaps. The Contractor shall contact the MFT (COR, if available, or another MFT member) by telephone within eight business hours. The MFT will notify the Safety Office and the PCO.

7.1.3 In accordance with AFI 91-204, paragraph 2.4.6.1.2, the Contractor shall cooperate with USAF safety investigations.

7.1.4 MFT Surveillance: The COR will monitor Contractor reporting and review any mishap notifications. The COR will address safety and/or health issues in the PAR.

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8.0 Signatures

By signing below, you are appointed to the MFT for this acquisition and accept the above responsibilities.

X Helen Porter, FD2060-16-00163

AFSC/PZCA 478-222-1136

The QAPC signature above signifies guidance was provided to the MFT in the development of contract quality assurance requirements.

David Murphy/COR Date Logistic Management Specialist

Kelly Jordan Date Optics Section Chief/ COR Supervisor

Charles H. Harris Date Contracting Officer

Contractor Date

DCMA Date

By signing below, you are identifying these services as not mission-essential in accordance with DFARS 237.7602(a), DFARS 252.237-7023(a)(2) and AFI 10-403, paragraph 1.9.1.33.2.

Denise Rogers, FC/FD Date